OYEN DIGITAL Dash Pro Quick Start Manual

(5) Disconnecting the Dash Pro
Windows: Close applications that are accessing the drive. Click the "Eject
Hardware" (Safely Remove Hardware) icon in the system tray and
highlight the drive. Wait for a few seconds until the system prompts
"You may safely remove this device. "
MAC: Close applications that are accessing the drive. Drag the external
drive to the Trash/Eject icon. After the disk icon has disappeared from
the desktop, you may safely disconnect the drive.
(6) Warranty Information
This product includes a three (3) year repair/replacement warranty
provided by Oyen Digital. This warranty is non-transferable and is
limited to the original purchaser. Warranty service may be requested by
completing the form at the following link:
www.oyendigital.com/support
For our complete warranty policy, visit:
www.oyendigital.com/warranty
(7) FAQ
Q: The Dash Pro is getting very warm. Is this normal?
A: Yes, the Dash Pro is made from Aluminum, unlike competitor models
made from plastic. The Aluminum absorbs and dissipates heat, which
prevent the internal components from overheating and allows for
extended life and performance.
Q: Is the Dash Pro compatible with Thunderbolt ports?
A: The Dash Pro is compatible with Thunderbolt 3 and 4 ports using the
included USB-C adapter. It is not compatible with Thunderbolt 1 or 2.
Q: The speed is not as fast as expected. Why?
A: To experience the fastest capable speed, the Dash Pro must be
connected to a Thunderbolt 3 or 4 port, or a USB 3.2 Gen2 port (10Gbps).
A USB 3.0 port is limited to 5Gbps (~500 MB/s). A USB 2.0 port is limited
to 480Mbps (~40 MB/s).
For other questions please contact tech support or visit the FAQ
section of our Web site (www.oyendigital.com/support).
Technical Support: info@oyendigital.com
Dash Pro Flash Drive