Related Manuals for API VitalCALL ESSENCE C7000
Summary of Contents for API VitalCALL ESSENCE C7000
- Page 1 Personal Emergency Response ESSENCE C7000 User Guide 1300 VITALCALL (848 252) vitalcall.com.au customer.service@vitalcall.com.au VitalCALL® is a registered trademark of Chubb Fire & Security Pty Ltd ABN 47 000 067 541.
- Page 2 Introduction Welcome to VitalCALL’s ESSENCE C7000, your new 4G personal emergency response system that operates on the 4G mobile cellular network. The ESSENCE Base Unit and pendant are easy to use and reliable. VitalCALL ESSENCE has many safety features to ensure you can send a request for help when needed and communicates with you via voice messages and light indicators under the buttons.
- Page 3 Do not unplug or move the ESSENCE Base Unit from the location it has been installed. The location it is installed in has been tested to ensure it has good cellular connectivity and range with your personal help button. Moving the Base Unit could adversely affect its ability to send an alert for help.
- Page 4 Requesting Help - Pendant If you need help at any time of the day or night, press the pendant firmly. The red led light will flash to let you know that your call for help is being sent. You will hear a loud pre-alarm sound from the base unit for 15 seconds and a voice recording will advise “Emergency”.
- Page 5 Cancelling an Alarm Reset Button During the pre-alarm, you can cancel the Emergency Call if you have activated the unit accidentally. Press the Reset button on the VitalCALL ESSENCE Base Unit within the first 15 seconds. Cancelling an Emergency Call will stop an alert being sent to the VitalCALL Emergency Response Centre.
- Page 6 Warning: Do not cover the top of your VitalCALL ESSENCE Base Unit. This can affect the volume from the speaker and the visibility of the button indicators. The Power light is backlit green to indicate that the VitalCALL ES- SENCE Base Unit is on. To turn your system off, turn the base unit over and switch the unit’s power switch from on to off.
- Page 7 The Trouble light indicates if there is a malfunction or technical issue with the Base Unit or any of the peripherals (pendants). Trouble Solid Red - Malfunction or fault with the Base Unit or a peripheral (pendants). Flashes Red - pendant out of range or low battery to a peripheral.
- Page 8 ESSENCE Pendants There are 2 types of ESSENCE Emergency Pendants: Essence Standard Pendant and Essence Advanced Pendant. Both Pendants function the same way except the Essence Advanced Pendant also has Fall Detection Built-in. Essence Standard Essence Advanced (grey centre button) (black centre button) Essence Advanced Pendant ALWAYS press your pendant…...
- Page 9 Wearing the Essence Advanced Pendant The Essence Advanced must be worn around the neck as a pendant. Expect false activations in the first few days as you get used to wearing it. Try to avoid getting the Essence Advanced caught in clothing while dressing and undressing as false alarms can occur. Important: While every effort is being made to capture the range of falls that can occur, some people will fall in a manner that will not automatically detect a fall has occurred.
- Page 10 Quick Troubleshooting Tips Issue Solution No lights on the VitalCALL Base Unit • Unit maybe in power off power save mode. Push the reset button. Connect light will be solid and power light will be flashing if unit is running on back up battery. OR •...
- Page 11 Cleaning and Maintenance • Do clean your personal emergency button and Base Unit with a warm, well wrung out, damp cloth. • Do not spray your personal help button or base unit with perfume, insect repellent or similar harsh chemicals. •...
- Page 12 Contact details If you have any concerns or believe your pendant or base unit is not working for any reason, or if something in your set-up has changed since installation or the last pendant test, please contact us on 1300 VITALCALL (1300 848 252) during business hours (Monday to Friday 0800-1700 EST).
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