Samsung RF265BEAESR/AA-00 User Manual

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Refrigerator

User manual

RF265B*

Free Standing Appliance

Untitled-1 1

2017-02-08

12:16:21

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Summary of Contents for Samsung RF265BEAESR/AA-00

Page 1 Refrigerator User manual RF265B* Free Standing Appliance Untitled-1 1 2017-02-08 12:16:21...
Page 2 Cleaning cautions Critical disposal warnings 1. Regulatory Notice Installation Your refrigerator at a glance Step-by-step installation Operations User interface Samsung Smart Home SMART GRID Function (Demand Response) Recommendations for voice recognition Samsung Family Hub Special features Maintenance Handling and care Cleaning...
Page 3 Troubleshooting General Do you hear abnormal sounds from the refrigerator? Samsung Smart Home Samsung Family Hub Smart Grid Warranty (USA) WARRANTY ON SAMSUNG REFRIGERATOR English 3 Untitled-1 3 2017-02-08 12:16:21...
Page 4 • Because the following instructions cover various models, the characteristics of your refrigerator may differ slightly from the refrigerator described in this manual. • If you have any question, contact us at 1-800-SAMSUNG or find help and information online at www.samsung.com.
Page 5 Critical installation warnings WARNING • Do not install the refrigerator in a damp location or place where it may come in contact with water. - Deteriorated insulation on electrical parts may cause an electric shock or fire. • Do not place this refrigerator in direct sunlight or expose it to the heat from stoves, room heaters, or other appliances.
Page 6 - Deteriorated insulation on electrical parts may cause an electric shock or fire. • If large amounts of dust or water enter the refrigerator, disconnect the power plug and contact your Samsung Electronics service center. - Otherwise there is a risk of fire.
Page 7 • Plug the power plug into the wall socket firmly. Do not use a damaged power plug, damaged power cord, or loose wall socket. - This may result in an electric shock or fire. • If the power cord is damaged, have it replaced immediately by the manufacturer or one of its service agents.
Page 8 • Do not place or use electrical appliances inside the refrigerator/freezer, unless they are of a type recommended by the manufacturer. • If you smell smoke, pull out the power plug immediately, and then contact a Samsung Electronics service center.
Page 9 • Never put fingers or any objects into the water dispenser outlet, ice chute, or ice maker bucket. - It may cause a personal injury or material damage. • Do not use or place any substances sensitive to temperature such as flammable sprays, flammable objects, dry ice, medicine, or chemicals near or inside the refrigerator.
Page 10 - Failing to do so may result in an electric shock, fire, problems with the product, or injury. • If the interior or exterior LED lamp has gone out, contact your nearest Samsung service center. • If the refrigerator emits a burning smell or smoke, unplug the refrigerator immediately and contact a Samsung service center.
Page 11 • Service Warranty and Modification. - Any changes or modifications performed by a 3rd party on this finished appliance are not covered under Samsung warranty service, nor is Samsung responsible for safety issues that result from 3rd party modifications. • Do not block the air vents inside the refrigerator.
Page 12 - Printed letters on the display may come off. • If any foreign substance such as water has entered the appliance, unplug the power plug and contact your nearest Samsung service center. - Failing to do so may result in an electric shock or fire.
Page 13 Critical disposal warnings WARNING • DANGER : Risk of child entrapment. Before you throw away your old refrigerator or freezer: - Take off the doors and door latch. - Leave the shelves in place so that children cannot easily climb inside. - Children trapped inside a refrigerator can hurt themselves or suffocate to death.
Page 14 Safety information 1. Regulatory Notice 1.1 FCC Notice FCC CAUTION: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Contains Transmitter Module FCC ID: A3LWCM730Q This device complies with Part 15 of FCC Rules. Operation is Subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received including interference that cause...
Page 15 1.2 IC Notice Contains Transmitter Module IC: 649E-WCM730Q The term “IC” before the radio certification number only signifies that Industry Canada technical specifications were met. Operation is subject to the following two conditions : (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Page 16 Installation Follow these instructions carefully to prevent accidents and to ensure the proper installation of this refrigerator. WARNING • Use the refrigerator only for its intended purpose as described in this manual. • Any servicing must be performed by a qualified technician. •...
Page 17 • When the door is opened, the interlock switch automatically disables the auger motor of the ice maker for safety reasons. • If the internal or external LED lamp is out of order, contact a local Samsung service center. English 17...
Page 18 Installation Step-by-step installation STEP 1 Select a site The site must: • Have a solid level surface without carpeting or flooring that may obstruct ventilation • Be out of direct sunlight • Have adequate room for opening and closing the door •...
Page 19 Model RF265BEA* 2" (50 mm) 140° " (1620 mm) " (371 mm) " (340 mm) " (909 mm) " (745 mm) " (95 mm) " (40 mm) 48" (1220 mm) NOTE The measurements of your refrigerator may differ from those listed above, depending on the measuring method.
Page 20 Installation STEP 2 Flooring • The surface of the installation location must support a fully loaded refrigerator. • To protect the floor, put a large piece of cardboard under each leg of the refrigerator when you move it for installation. •...
Page 21 STEP 3 Door removal for entrance If the refrigerator cannot pass through the entrance to your home or kitchen due to its size, follow these instructions to remove and then re-install the refrigerator's doors. If you do not need to remove the doors, go to page 18 for the installation instructions. Tools required (not provided) Phillips screwdriver Flat-heat screwdriver...
Page 22 Installation 2. Disconnect the wire connectors (x3) and the water tube from the coupler on the left door. The position of the connectors differs with the model. CAUTION • Do not remove both doors simultaneously. Make sure to remove one door at a time. Otherwise, one of the doors may fall and cause physical injury.
Page 23 5. Open the door 90 degrees. While holding the door, pull up and remove the top hinge. Be careful not to damage the connector wires when you remove the hinge. 6. Gently pull up the door vertically to remove. Do not apply excessive force to the door.
Page 24 Installation 2. Gently draw up the clamp in several steps. To prevent finger injuries, do not apply a sudden force to the clamp. 3. Pull up the clamp to remove. 4. Open the door 90 degrees. While holding the door, pull up and remove the top hinge.
Page 25 5. Gently pull up the door vertically to remove. Do not apply excessive force to the door. The door may fall, causing physical injury. 6. Lay the door down on a flat surface. To reattach the fridge doors Once the refrigerator is in or near it's final location, re-attach the doors by following the directions in the reverse order of removal.
Page 26 Installation To detach the freezer drawer 1. Slide open the freezer drawer and remove the upper basket. 2. Pull up to remove the lower basket from the rail assembly. 3. Remove the screws (x4) on each side of the rail assembly. 4.
Page 27 CAUTION • Use caution not to scratch or dent the rail assembly. • Make sure you mount the freezer baskets in the correct position. Otherwise, the door does not open or close properly, which causes frost to build up. • Do not store too much food in the freezer drawer.
Page 28 Installation STEP 4 Adjust the levelling feet CAUTION • When installed, the refrigerator must be leveled on a flat, solid floor. Not leveling the refrigerator can cause damage to the refrigerator or physical injury. • Levelling must be performed with the refrigerator empty. Make sure no food items are inside the refrigerator.
Page 29 STEP 5 Adjust the door height The door height can be corrected using the height bolt on the middle hinge of the refrigerator. 1. Slide open the freezer drawer to reveal the middle hinge. 2. Insert a Phillips screwdriver into the height bolt on the middle hinge.
Page 30 Installation STEP 6 Attach the handles CAUTION The refrigerator handles must be oriented in the correct direction. • The fridge handles must be attached so that their holes face each other. • The freezer handle must be attached so that its hole faces downwards. 1.
Page 31 4. Insert the supplied wrench into the handle hole, and then turn it clockwise to tighten. 5. Repeat Steps 2 through 4 with the second refrigerator door handle. 6. To fix the freezer handle to the refrigerator, first place the left side of the freezer handle onto the left handle screw.
Page 32 Installation STEP 7 Connect the water dispenser line A water dispenser with a filter is one of the helpful features on your new refrigerator. To help promote better health, the water filter removes unwanted particles from your water. However, it does not sterilize or destroy microorganisms. You may need to purchase a water purifying system to do that.
Page 33 Connect the water supply line to the refrigerator There are several items you must purchase to complete this connection. You may find these items sold as a kit at your local hardware store. • ” copper tubing Copper Tubing • ”...
Page 34 Installation CAUTION If you use plastic tubing, (A) do not use it without the molded end (Bulb). 2. Tighten the compression nut (B) onto the compression fitting. Do not over-tighten the compression nut (B). 3. Turn the water on and check for any leakage. If you find water drops or leakage in the connection areas, turn off the main water supply.
Page 35 Operations User interface NOTE • For detailed information about the refrigerator's functions, and apps, see the on-screen user manual available on the LCD display of your refrigerator. • The content of apps and widgets and their design is subject to change. Support for apps and widgets may be discontinued without notice, depending on the content provider’s policy.
Page 36 Operations 01 Home screen 01 Apps & Widgets • Tap a desired app or widget to launch • Tap and hold an app or widget to enter Edit mode. A grid appears. In Edit mode, you can drag and drop an app or widget to a new position on the grid.
Page 37 Indicates there is a notification message. Notification ( ) Cloud sync ( ) Indicates Family Hub is receiving data from the cloud server. Indicates Energy Saver is on. Energy Saver ( ) 02 Task bar Tap to turn on or turn off the voice recognition function.
Page 38 Operations Fridge Manager To access Fridge Manager, swipe the Home screen to the left, and then tap the Fridge Manager widget. • On the Fridge Manager widget, the current fridge and freezer temperatures are displayed. • For detailed settings, tap the widget to open the Fridge Manager.
Page 39 The Fridge Manager is a graphical representation of your refrigerator. The top half represents the refrigerator compartment, and the bottom half represents the freezer compartment. The temperature or mode settings for each are displayed over each section. Fridge Manager At a Glance 01 Temperature Changes the set temperature in the fridge or freezer.
Page 40 Operations NOTE Also displayed is the Ice Off (ice making off) indicator at the top, center. When the indicator displays Ice Off, the refrigerator's ice maker is turned off. Turns the icemaker on and off. Tap and drag the button to turn on or off.
Page 41 Cooling Off mode (also called Shop mode), is designed for use by retailers when they are displaying refrigerators on the shop floor. In Cooling Off mode, the refrigerator’s fan motor and lights work normally, but the compressors do not run, and the refrigerator Cooling Off and freezer do not get cold.
Page 42 • Legal information displays the Open Source License Agreement. Tap the list item to open the Open Source Announcement. • Easy Connection can be used with Samsung Smartphone apps, and Easy allows you to connect your device to the same home Wi-Fi network Connection that your smartphone is connected to.
Page 43 • Device Authentication can be used with Samsung Smart TV apps Device where the privacy information on the refrigerator can be shared to Authentication the TV. • Availability of this function depends on the device model. Clean screen • Turn on so you can clean the screen without activating any apps.
Page 44 Operations Display reset (applicable models only) If the display is not working correctly, try resetting the display. This may resolve the problem. 1. Open the right-side fridge door and locate the switch cover on the top right corner of the door. 2.
Page 45 Electronics to your smart device. NOTE • The Samsung Smart Home app is designed for Android 4.0 (ICS) or higher, or iOS 8.0 or higher, and is optimized for Samsung smartphones (Galaxy S and Galaxy Note series). • For improved performance, the Samsung Smart Home app is subject to change without notice or discontinued support according to the manufacturer’s policy.
Page 46 Operations Samsung account You are required to register your Samsung account to use the app. If you don’t have a Samsung account, follow the app’s onscreen instructions to create a free Samsung account. Getting started 1. Run the Samsung Smart Home app and log in with your Samsung account. iPhone users are required to provide the login information each time they access the app.
Page 47 Category Item Description Displays the current temperature setting of the Fridge temperature fridge. Displays the current temperature setting of the Freezer temperature freezer. Pantry Room settings Displays the settings of the Cool Select Pantry. Monitoring Detects abnormal operations of the Diagnosis refrigerator.
Page 48 Operations SMART GRID Function (Demand Response) When the refrigerator operates in SMART GRID (Demand Response) mode, the Energy Management Refrigerator function can control energy usage or delay the operation of some functions to save money when energy prices or demand are the highest. NOTE •...
Page 49 3. Tap Demand Response. 4. Slide the DAL/TALR override button to the ON or OFF position. NOTE • Alternatively, you can activate or deactivate OVERRIDE mode using the Samsung Smart Home app and the Energy Management function. See the next page. English 49...
Page 50 Operations Using the Energy Management Function The Energy Management function enables you to control and monitor your Energy Management refrigerator using the Smart Home app for your convenience. NOTE • To use the Energy Management refrigerator functions, you have to install the corresponding app first.
Page 51 Provision for Open Access to the Connected Product Requirements 1. SGIP Open Standards (Smart Energy Profile 2.0 - http://www.csep.org/) - Energy Consumption Reporting - Demand Response 2. OPEN API - Operational Status, User Settings & Messages - ICE Maker Status: GET /devices/0/fridge/iceMaker - Door Open Alarm: GET /devices/0/Door/openState - DR Status: GET /devices/0/drlc - Delay Defrost Capability...
Page 52 Family Hub”. Download and install the Samsung Family Hub app provided by Samsung Electronics to your smart device. NOTE • The Samsung Family Hub app is designed for Android 4.4 (KitKat) or higher, or iOS 8.0 or higher, and is optimized for Samsung smartphones (Galaxy S and Galaxy Note series).
Page 53 Samsung account You are required to register your Samsung account to use the Samsung Family Hub app. If you don’t have a Samsung account, follow the app’s onscreen instructions to create a free Samsung account. NOTE To connect your smartphone and the refrigerator, register your Samsung account in Settings ...
Page 54 Operations Special features Water/Ice dispenser With the dispenser, you can dispense water with or without ice. The water dispenser offers 3 options: chilled water, cubed ice, and crushed ice. To dispense chilled water, press Water on the dispenser panel. Put a water glass against dispenser lever, and then push the dispenser lever.
Page 55 CAUTION • If the ice making chime rings repeatedly, contact the waterline installer or a local Samsung service center. • Do not press Test repeatedly after the ice tray is filled with ice or water. Water may overflow or ice may jam.
Page 56 Operations • Do not put fingers or any objects into the dispenser outlet or the ice maker. This can cause physical injury or property damage. • When reinserting the ice maker tray, make sure that the tray is properly centered at the entrance.
Page 57 Water clouding Water supplied to the refrigerator flows through a core alkaline filter. During this filtering process, the water pressure of the water increases and the water becomes saturated with oxygen and nitrogen. This causes the water to look misty or cloudy temporarily when dispensed.
Page 58 Maintenance Handling and care Ice bucket If you do not dispense ice for an extended period, ice may form clumps inside the bucket. If this happens, remove and empty the ice bucket. 1. To remove the ice bucket, gently lift it up, and then pull it out slowly while holding the bottom of the bucket with one hand and the side with the other...
Page 59 Tempered glass shelves (fridge) • To remove a shelf, fully open the corresponding door. Hold the front of the shelf, and then gently lift up and slide out. • To reinsert, hold the shelf at an angle so the front is higher than the back, and then insert the top hook into the top shelf notch.
Page 60 Maintenance Door bins The top door bin section has a marked line to ensure easy removal and proper reinsertion. Lift up the door bin, and then pull out straight. CAUTION Do not allow children to play with the bins. Sharp-edged corners may cause injury. Vegetable &...
Page 61 Vegetable shelf 1. Slide out the left-side vegetable drawer. 2. Slide in the right-side foldable shelf. 3. While supporting the vegetable shelf with one hand, slide it out with the other hand. NOTE To use the space that is opened up after removing the foldable shelf, take out the vegetable shelf.
Page 62 Maintenance Freezer basket divider Loosen and remove the screw from the lower side of the divider. Then, pull up straight to remove the divider. Cool Select pantry • To remove the pantry, slide the pantry fully open. Lift up the front side of the pantry, and then remove.
Page 63 Pantry divider • To remove the divider, slide the pantry fully open. Lift up the front side of the divider first, and then the rear side to unlock. Pull straight up to remove. • To reinsert the divider, insert the rear side of the divider first, and then the front side so that the divider locks into position.
Page 64 Maintenance Cleaning Interior and exterior WARNING • Do not use benzene, thinner, home/car detergent, or Clorox™ for cleaning. They may damage the surface of the refrigerator or cause a fire. • Do not spray water onto the refrigerator. This may cause electric shock. •...
Page 65 • Do not use third-party water filters. Use only Samsung-provided or -approved filters. • Unapproved filters may leak and damage the refrigerator, causing electric shock. Samsung is not responsible for any damage that may occur from use of third-party water filters.
Page 66 Remove the water filter. For more information or servicing, contact a licensed plumbing professional. Ordering a new filter To purchase a new water filter, contact a local Samsung service center or visit www. samsungparts.com on the web. LED Lights To replace the LED lights on the refrigerator, contact a local Samsung service center.
Page 67 Troubleshooting Before calling for service, review the checkpoints below. Any service calls regarding normal situations (No Defect Cases) will be charged to users. General Temperature Symptom Possible causes Solution • Power cord is not plugged • Properly plug in the power in properly.
Page 68 Troubleshooting Odors Symptom Possible causes Solution • Clean the refrigerator and • Spoiled food. remove any spoiled food. Refrigerator has odors. • Make sure strong smelling • Food with strong odors. food is wrapped airtight. Frost Symptom Possible causes Solution Frost around the •...
Page 69 Water/ice (dispenser models only) Symptom Possible causes Solution • Make sure the water Water flow is weaker • Water pressure is too low. pressure is between 20 to than normal. 120 psi. • The ice maker function is Ice maker makes a activated, but the water •...
Page 70 Water does not • Dispenser Lock is activated. • Deactivate Dispenser Lock. dispense. • Use only Samsung-provided or approved filters. • A third-party water filter • Unapproved filters may was installed. leak and damage the refrigerator.
Page 71 Do you hear abnormal sounds from the refrigerator? Before calling for service, review the checkpoints below. Any service calls related to normal sounds will be charged to the user. These sounds are normal. • When starting or ending an operation, the refrigerator may make sounds similar to a car engine ignition.
Page 72 Troubleshooting • As the refrigerator cools or freezes, refrigerant gas moves through sealed pipes, causing bubbling sounds. Bubbling! • As the refrigerator temperature increases or decreases, plastic parts contract and expand, creating knocking noises. These noises occur during the defrosting cycle or when electronic parts are working.
Page 73 • The old Samsung Smart Refrigerator app cannot connect with operate. Samsung Smart Home models. • You must log into your Samsung account to use the app. The Samsung Smart • Make sure that your router is operating normally. Home app is installed •...
Page 74 Android 4.4 (KitKat) or higher, or iOS 8.0 or higher. market. • You must log into your Samsung account to use the app. Could not log into the • If you don’t have a Samsung account, follow the app’s app.
Page 75 • Download the Samsung Smart Home app from the Google Play Store, Apple App Store, or Samsung Galaxy Apps. • Install and run the Samsung Smart Home app on your smartphone. • Make sure that your home router is operating normally with proper Internet service and connection.
Page 76 Troubleshooting Symptom Action • This refrigerator can connect only with Samsung Smart TV 6400 series or higher models released since 2015. Please Cannot connect to my check the model name of your TV first. • Network connections may suffer temporary interruptions.
Page 77 The original dated bill of sale must be presented upon request as proof of purchase to Samsung or Samsung authorized service center. Samsung will repair or replace any part found to be defective, at our option and at no charge as stipulated herein, with new or reconditioned parts during the limited warranty period specified above.
Page 78 Samsung, or which damage this product or result in service problems; incorrect electrical line voltage, fluctuations and surges; customer adjustments and failure to follow operating instructions, cleaning, maintenance and environmental instructions that are covered and prescribed in the instruction book;...
Page 79 SAMSUNG CUSTOMER CARE CENTER Samsung Electronics America, Inc. 85 Challenger Road Ridgefield Park, NJ 07660 1-800-SAMSUNG (726-7864) www.samsung.com/us/support English 79 Untitled-1 79 2017-02-08 12:16:34...
Page 80 †Subject to availability. Certain conditions apply. †Sous réserve de la disponibilité. Certaines conditions s’appliquent. Contacte a SAMSUNG WORLD WIDE Si tiene preguntas o comentarios relacionados con los productos Samsung, póngase en contacto con el Servicio de Atención al Cliente de SAMSUNG. País...

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