Page 1 User guide Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.com Model Serial No. To directly go to the page that provides instructions on how to use the manual for visually impaired users, select the Learn Menu Screen link below.
Page 2 105 Using the Guide 24 About the Remote Control (DU6/DU7/BED Series)(except for 108 Recording Programs DU77** model) Connecting the Samsung Smart Remote to the TV 111 Setting Up Schedule Viewing 28 Controlling External Devices with a Samsung Remote 112 Using Timeshift...
Page 3 Troubleshooting 145 Using the Panel Care Functions 146 Updating the TV's Software Picture Issues 148 Using the Parental Settings function 190 The screen is flashing or has become dark 149 Audio and Video Functions for the Visually or Hearing 190 The picture is not bright, or the picture colors do not look Impaired clear 155 Using Voice Assistants on the TV...
Page 4 211 I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer. 205 The remote control does not work. 212 Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if 205 External devices cannot be operated with the TV remote the Voice Assistant button is pressed.
Page 5 Accessibility Guidance 212 I want to see weather information of the desired area. Other issues Learn Menu Screen 213 The TV is hot. 219 Using the Remote control 213 The TV smells like plastic. 221 Using the Accessibility Menu 213 The settings are lost after 5 minutes or every time the TV is 226 Using the TV with Voice Guide on turned off.
Page 6 HDMI (eARC/ARC), Optical, USB, Bluetooth, Wi-Fi • Video Device: HDMI, • Smartphone: Screen Sharing (Smart View), Screen Sharing (Tap View), Samsung DeX, SmartThings, Camera Sharing, Apple AirPlay, NFC on TV • PC: HDMI, Screen Sharing (Wireless), Easy Connection to Screen, Apple AirPlay •...
Page 7 • External Storage: USB Flash Drive, Hard Disk Drive (HDD) The connection method and available external devices may differ depending on the model. Some functions may not be supported depending on the model or geographical area. Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2 minutes).
Page 8 Connecting to the network You can get access to the network through your TV. (left directional button) Settings All Settings Connection Network Open Network Settings Try Now Configure network settings to connect to an available network. Establishing a wired network connection (left directional button) Settings All Settings...
Page 9 Establishing a wireless network connection (left directional button) Settings All Settings Connection Network Open Network Settings Wireless Make sure that you have the wireless access point's name (SSID) and password settings before attempting to connect. The network name (SSID) and security key are available on the wireless access point's configuration screen.
Page 10 The image on your TV may differ from the image above depending on the model and geographical area. If no wireless access point is found, select Add Network at the bottom of the list and enter the network name (SSID). If your wireless access point has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or...
Page 11 Turning this feature on may allow other IP control devices to control your TV. We recommend turning this feature on only if an authorized third-party custom controller is installed and configured specifically for a Samsung TV and if your Wi-Fi network is password protected.
Page 12 Displaying your mobile device screen on the TV You can watch the screen of your mobile device on the TV screen through Smart View, Apple AirPlay or Tap View. When you start screen sharing with a mobile device (Smart View Apple AirPlay View), the TV screen switches to the...
Page 13 Wall, or mobile device's screen on the TV screen. This function may not be supported depending on the model. This function is available in Samsung mobile devices with Android 8.1 or higher. Music Wall screen is a function that allows you to enjoy music along with visual video effects that change according to the genre and beat of the music.
Page 14 Connection Cables for External Devices You can view detailed information about the connection cables for external devices that can be connected to the TV. Cable name Image Description Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV. HDMI Cables are divided into various types according to the types of input / output ports on external devices.
Page 15 Cable name Image Description DVI to HDMI cables can transmit only digital video signals and not audio signals. We recommend that you use HDMI to HDMI cables. HDMI Optical cables are used to transmit audio signals to external speakers with low signal loss. Optical Optical cables can't transmit video signals.
Page 16 For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Setup." When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the media content listed on the device.
Page 17 Lets you register external devices to your Samsung remote control and control them using the Remote. This function may not be supported depending on the model or geographical area. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Setup."...
Page 18 Connection Notes When connecting an external device, note the following. The number of connectors and their names and locations may differ with the model. Refer to the external device's operating manual when connecting it to the TV. The number of external device connectors, and their names and locations may differ with the manufacturer.
Page 19 Connection notes for audio devices • To obtain better TV audio quality, connect a soundbar or A/V receiver to the TV. • If you connect an external audio device using an optical cable, the Sound Output setting automatically changes to the connected device. However, to make this happen, you must turn on the external audio device before connecting the optical cable.
Page 20 Connection notes for mobile devices • To use the Smart View function, the mobile device must support a mirroring function such as Screen Mirroring or Smart View. To check whether your mobile device supports the mirroring function, refer to the mobile device's user manual.
Page 21 Remote Control and Peripherals You can control TV operations with your Samsung Smart Remote. Pair external devices such as a keyboard for ease of use. About the Samsung Smart Remote (QLED TV/The Frame/The Serif/S8*D/ S9*D/DU9/DU8 Series/DU77**/BED model) Learn about the buttons on the Samsung Smart Remote.
Page 22 Button Description Press to turn the TV on or off. (Power) For The Frame model, When watching TV, press to switch to mode. In mode, press to switch to the Home Screen. Press and hold to turn off the TV completely. Used as MIC when using voice recognition with the remote control.
Page 23 Launch app button Available apps may differ depending on the geographical area or contents provider. Use the Samsung Smart Remote less than 6 m from the TV. The usable distance may vary with the wireless environmental conditions. The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area.
Page 24 About the Remote Control (DU6/DU7/BED Series)(except for DU77** model) Learn about the buttons on the Remote Control. - 24 -...
Page 25 Button Description (Power) Press to turn the TV on or off. You can access Setting menu / virtual numeric pad / Option pad / SmartThings directly. • Accessing the SmartThings app using this button may not be supported, depending on the model.
Page 26 For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Setup." To use the Remote Control to control a compatible external device that does support HDMI-CEC (Anynet+), connect the device to an HDMI port on the TV using an HDMI cable.
Page 27 When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung Smart Remote does not pair to the TV automatically, point it at the front of the TV, and then press and hold the buttons simultaneously for 3 seconds or more.
Page 28 Control the TV and connected external devices with a Samsung remote control. (left directional button) Connected Devices Universal Remote Setup You can control all external devices connected to the TV using a single Samsung remote. Run the Universal Remote Setup menu to register external devices.
Page 29 You can configure the TV's Universal Remote to control third-party cable boxes, Blu-ray players, and home theaters that do not support HDMI-CEC. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Setup."...
Page 30 Controlling the TV with a Keyboard, Mouse, or Gamepad Connecting a keyboard, mouse or gamepad to make it easier to control the TV. (left directional button) Settings All Settings Connection External Device Manager Input Device Manager Try Now Try Now You can connect a keyboard, mouse or gamepad to control the TV easily.
Page 31 Using the keyboard and mouse Button Description Directional keys Moves the focus. Enter key Selects or runs a focused item ESC key Returns to the previous screen Number keys Enter numbers F1 key Turns on or off the TV Displays the Settings menu / numeric keypad / Option pad / SmartThings app F2 key Each time you press this button, Settings menu / virtual numeric pad / Option pad / SmartThings app are displayed alternately.
Page 32 Using the Gamepad Check the supported gamepads. Try Now This function may not be supported depending on the model or geographical area. Manufacturer Controllers Connection Force feedback Xbox Series X/S controller Xbox One S controller Microsoft Xbox 360 controller Xbox Elite Wireless Controller Series 2 Xbox Adaptive controller Dualsense Edge Sony...
Page 33 Some keys are not available on this product depending on controller. Force feedback : "Not support" (This product can’t support force feedback.) "-" (Controllers don’t have force feedback function.) Tizen TVs will support only XInput mode for the supported gamepads. Xbox controllers may require firmware updates.
Page 34 Using the controller Button Description Left joystick and dpad 4 way navigation • Up / Down : Volume control (Up / Down) • Left / Right : Channel control (Up / Down) on TV screen Right joystick • Select (press): Mute the sound A button or X button (Sony Only) Enter (OK) B button or O button (Sony Only)
Page 35 Setting up the input devices (left directional button) Settings All Settings Connection External Device Manager Input Device Manager Try Now • Keyboard Settings Try Now You can set up the keyboard with the Keyboard Language Keyboard Type functions. • Mouse Settings Try Now You can set up the mouse with the Mouse Pointer...
Page 36 When the virtual keyboard is on the screen, press and hold the button on the Samsung Smart Remote, speak into the microphone on the Samsung Smart Remote, and then release the button. What you say appears on the screen as text.
Page 37 Some Smart Hub services are paid services. To use smart functions, you should connect to a network, agree to the terms and conditions, and log in with your Samsung account. Some Smart Hub features may not be supported depending on the service provider, language, or geographical area.
Page 38 Go to the Samsung Account screen to create a new account or sign out of your account. For more information, refer to "Using a Samsung account." Search Search for channels, programs, movies, and apps offered by Smart Hub. To use the Search service, make sure the TV is connected to a network.
Page 39 This function may not be supported depending on the model or geographical area. For more information, refer to "Using Samsung Gaming Hub". Home View a variety of TV programs. Install various apps offered by Smart Hub, such as video, music and sports apps, and use the apps from the TV.
Page 40 Launching Smart Hub automatically (left directional button) Settings All Settings General & Privacy Start Screen Option Start with Smart Hub Home Try Now Enabling Start with Smart Hub Home automatically launches Smart Hub when the TV is turned on. Navigate to this option to enable or disable the feature.
Page 41 Automatic casting in Multi View (left directional button) Settings All Settings General & Privacy Start Screen Option Autorun Multi View Casting Try Now Casting YouTube content from the mobile device automatically displays the content on Multi View. It is available on the screen for any broadcast, external device, or app that supports Multi View. This function may not be supported depending on the model.
Page 42 Using Ambient Mode Learn about the functions available in Ambient mode. left directional button Ambient Try Now Set your TV to display a photo or content you desire when the TV is not used. This function may not be supported depending on the model. On The Frame models, the Ambient mode is integrated in the...
Page 43 Function and content preview Select a preferred content and a preferred background and set them as your Ambient mode. While in Ambient mode, press the Select button and then the Up directional button on the remote control to view the content details. You can use the SmartThings app on a Mobile Device to select a desired content and change the settings.
Page 44 • Edit Customize the settings to suit your preferences. Available functions may not be supported depending on the model or content. – Weather Filter You can add a weather effect to content. – Time Filter You can select any background time format for content. –...
Page 45 Adds a looping animation to a specific part of the photo to make it more attention-grabbing. • My Album Allows you to set a photo stored in your mobile device or Samsung Cloud as the wallpaper of the Ambient mode screen.
Page 46 • Background Theme Allows you to select a background theme provided by Samsung. Take a picture of a wall using the SmartThings app on your mobile device to create a custom background theme. When you use this function, there may be a delay in image transmission and optimization depending on network conditions.
Page 47 Ambient Screen Options Following Ambient mode options are configurable: This menu can be found at the bottom of the Ambient home. To configure the option settings, scroll down to the far bottom. Available options may vary depending on the model. •...
Page 48 TV Controller button of the TV. If you use a remote control other than the Samsung Smart Remote, the TV may not be turned off completely. • In mode, the brightness and color tone of your TV are automatically adjusted depending on the ambient, and the TV can be automatically turned off.
Page 49 About the Art Home screen left directional button The image on your TV may differ from the image above depending on the model and geographical area. List of image categories From the displayed list of categories, select an image and press the Select button to view details about the image. Select Preview to preview the image in full screen for 30 seconds.
Page 50 • Favorite Add or delete specific images in Favorite by pressing Select on the remote control. To view items that are set as Favorites, navigate to My Art Store Favorite. – Favorite: The item is not set as favorite – Favorite: The item is set as favorite •...
Page 51 • Payment Info View artwork purchase details, and easily purchase artworks by entering required payment information. For details about payment information, visit Samsung Checkout (sbox.samsungcheckout.com). • History View the content you recently viewed in mode, in order.
Page 52 Art Mode Options Configure options related to the mode screen. This menu can be found at the bottom of the home. To configure the option settings, scroll down to the far bottom. • Sleep Options – Sleep After The TV automatically turns off if no motion is detected around the TV for a specified period of time. Press the Select button to specify a time period.
Page 53 Using Art mode with the SmartThings app You can download the SmartThings app from Google Play Store, Samsung Apps, or the App Store. If the TV is not registered in your SmartThings app, press (Add Device) and register the TV before using the mode.
Page 54 Precautions when using Art mode Motion Sensor may not be supported depending on the model or geographical area. • The motion sensor is located at the bottom of the TV. Do not block the sensor at the front of the TV. The motion sensor as well as the brightness and color tone of the screen can be affected.
Page 55 About the Daily+ Home screen Offers a variety of practical apps, including a home workout app, video chat app and remote medical service app, allowing you to conveniently experience different lifestyles at home. left directional button Daily+ This function may not be supported depending on the model or geographical area. The image on your TV may differ from the image above depending on the model and geographical area.
Page 56 Using Samsung Gaming Hub Gamestream a wide variety of games right on your TV through Samsung Gaming Hub. Connect your controller through Bluetooth or USB. left directional button Games This function may not be supported depending on the model or geographical area.
Page 57 Game list Purchase games or subscribe to service offered by the Samsung Gaming Hub. Select a game to view the game details. Installation of related apps is required to run some games. The image on your TV may differ from the image above depending on the model and geographical area.
Page 58 Using the Home Function View a variety of TV programs. Install various apps offered by Smart Hub, such as video, music and sports apps, and use the apps from the TV. left directional button Home The image on your TV may differ from the image above depending on the model and geographical area. For You Discover The app makes personalized recommendations based on the user’s viewing experience.
Page 59 This function may not be supported, depending on the input signal and settings. • Recommended for You Recommends content that are currently popular in many OTT services. • On Now Display a list of TV programs or Samsung TV Plus content items currently being aired. - 59 -...
Page 60 App List Add frequently used apps or delete apps on the Home screen, to suit your preferences. List Edit • Moving an item on the Home Screen From the end of the list, select List Edit. Move the focus to the app to relocate, and press the down directional button on the remote control.
Page 61 The loading time it takes to start watching YouTube 8K Content may vary depending on the Internet bandwidth or Internet access speed you are using at that time. In the future, depending on the operation policy of Samsung and YouTube services, whether YouTube 8K content is recommended through the Home screen may vary.
Page 62 This function may not be supported depending on the model or geographical area. On Now Display a list of TV programs or Samsung TV Plus content items currently being aired. This function may not be supported, depending on the input signal and settings.
Page 63 About the Apps Home Screen Download and run various apps from Smart Hub. left directional button Home Apps You can enjoy a wide range of content including video, music, sports and game apps, by installing the corresponding apps on your TV. To use this feature, the TV must be connected to the network.
Page 64 Installing an app Move to the app you want to install, and then press the Select button. The detailed information screen appears. Select Install. When the installation is complete, the Open menu appears. Select Open to run the app immediately. You can view installed apps on the Settings screen.
Page 65 Managing installed apps To manage installed apps, access Settings. App Settings can be found at the bottom of the Apps screen. To access Settings, scroll down to the bottom. The image on your TV may differ from the image above depending on the model and geographical area. Removing an app 1.
Page 66 Locking and unlocking apps 1. Select an app to lock or unlock. 2. Select Lock/Unlock. The selected app is locked or unlocked. To lock or unlock an app, enter the PIN. The default PIN is "0000." You can set the PIN in (left directional button) Try Now Settings...
Page 67 About the Menu Home Screen Manage external devices connected to the TV, and configure settings for various functions available on the TV. left directional button Menu The image on your TV may differ from the image above depending on the model and geographical area. Notification You can view a list of notifications for all events that occur on your TV.
Page 68 Connected Devices Select an external device that is connected to the TV. For more information, refer to "Switching between external devices connected to the TV." Settings Move the focus to the Settings menu to display quick setting options below the menu. Quick Settings can be used to quickly configure frequently used features.
Page 69 • Wi-Fi Check your network connection. To check your network connection or change the connection settings, press the down directional button, and select either Network Status Network Settings. This function may not be supported depending on the model or geographical area. •...
Page 70 • Picture Clarity You can optimize pictures that contain a lot of motions. To turn this function on or off, press the Select button. To set the detailed options, press the down directional button, and then select Picture Clarity Settings. This function may not be supported depending on the model or geographical area.
Page 71 Terms & Privacy after logging in to your Samsung account. Follow the instructions on your TV screen to create or log in to a Samsung account. Samsung account can be used on TV, mobile device, and website with one ID.
Page 72 View Details. • Remove Account You can delete an account from the TV. Although you have deleted your Samsung account from the TV, you are not unsubscribed. To unsubscribe from your Samsung account, visit the Samsung accounts website (https://account.samsung.com). •...
Page 73 Download the Easy Connection to Screen PC app from http://smsng.co/easy and then install it on your PC. Log in to the same Samsung account for both TV and PC. When the PC is turned on and connected via the network, Workspace's Home Screen displays the PC.
Page 74 Connecting a Remote PC left directional button Daily+ Workspace Windows PC Manual Connection Try Now left directional button Daily+> Workspace Remote Login Try Now Provides Remote Desktop Connection (RDP) for remotely connecting to a PC running on Windows and Virtual Network Computing (VNC) for a PC running on Mac.
Page 75 Enter the required settings for connecting the computer remotely. The image on your TV may differ from the image above depending on the model and geographical area. PC/Profile Enter the IP address or profile of the PC you want to connect to. •...
Page 76 Username Enter the Username of the computer. How to check the Username: • Windows OS: Control Panel User Account Control • Mac OS: System Preferences Users & Groups Password Enter the password for the login account. For use of PIN, do not enter PIN but the specified password of the computer. Playing Multimedia Content on a Remote PC When you move the mouse cursor to the top of the screen after accessing a remote computer, the top bar appears.
Page 77 Control, Wi-Fi and Bluetooth on the devices, and ensure that the devices are connected to the same wireless network and logged in with the same Samsung account. This function may not be supported depending on the model or geographical area.
Page 78 ID and password without biometric authentication on mobile devices. For this purpose, you must be signed in to your Samsung account. The password is encrypted to be safely stored on your TV.
Page 79 Open User guide You can view the embedded User guide that contains information about your TV's key features. You can download a copy of the User guide from Samsung's website to view or print on your PC or mobile device (https:// www.samsung.com).
Page 80 (Index) Select a keyword to navigate to the relevant page. This function may not be supported depending on the model or geographical area. Device Care Optimize and diagnose the condition of your TV. You can check and clean your storage space, diagnose problems or request technical support.
Page 81 Internet function more easily after connecting a keyboard and mouse. You can scroll webpages with the directional button on the Samsung Smart Remote or Remote Control. The webpages may differ from those on a PC. Before using the Internet, refer to "Read Before Using the Internet Function."...
Page 82 Using SmartThings It allows the TV to connect and control the detected various devices in the same space. (left directional button) Connected Devices SmartThings Try Now Try Now left directional button Daily+ SmartThings Try Now Try Now You can control the devices registered to the SmartThings cloud and devices directly connected to this product with a remote control.
Page 83 For details on SmartThings devices, access https://www.smartthings.com/products. SmartThings devices SmartThings devices can also be controlled from the mobile app. For a detailed list of supported devices, visit www.samsung.com. This function may not be available depending on the external device. Life Displays recommended Life services that can be viewed or controlled from SmartThings.
Page 84 (left directional button) Connected Devices Use the SmartThings Hub features Try Now Use the SmartThings Hub features on various Samsung products to connect IoT devices (e.g., light bulbs, plugs, or sensors) that are supported by SmartThings. (left directional button) Connected Devices...
Page 85 Register and manage devices via SmartThings Try Now Registering peripheral devices of the TV When there is a device detected near the TV, a registration pop-up appears on the TV screen. When there is no device detected, the pop-up may not appear. To connect a Bluetooth device, make sure that the device has been paired.
Page 86 Use the screen's sensors via SmartThings Try Now When you activate the sensor, you can see the sensor device on the SmartThings Device tab. You can create various IoT scenarios with TV without purchasing a separate IoT sensor. (left directional button) Connected Devices SmartThings Settings...
Page 87 "Read Before Playing Photo, Video, or Music Files." Backup important files before connecting a USB device. Samsung is not responsible for damaged or lost files. You can use the following functions on the media content list screen of a storage device.
Page 88 Playing multimedia content on a PC or mobile device Select a device with media content in (left directional button) Connected Devices Sources. The media content list in the device appears. Select a media content item from the list. The selected content is played. The content may not be played depending on the encoding method or file format.
Page 89 Buttons and functions available while playing multimedia content Press the Select button while playing any video, photo, or recorded content. The following buttons appear. The provided buttons and functions may not be supported depending on the model or geographical area. The available buttons and functions may differ with the content you are viewing or playing.
Page 90 • 360 Mode Provides a 360-degree view for videos and photos. This function may not be supported depending on the file format. Video files using the mjpeg codec do not support a 360-degree view. When a video or photo does not support a 360-degree view, applying 360 rotation to it may cause the screen to look distorted.
Page 91 • Repeat Plays the current multimedia content repeatedly or all multimedia content files in the same folder repeatedly. • Shuffle Plays music files in random order. • Picture Off Plays music files with the screen off. • Screen Fit Fits a photo to the screen. •...
Page 92 You can add or delete a screen in the current Multi View screen by pressing the down directional key on the Samsung Smart Remote. With 8K models (QN7**D series or higher), you can configure a view with 3-5 screens.
Page 93 You can delete the selected screen. To close Multi View, press and hold the button or press the button on the Samsung Smart Remote. This function operates only by TV broadcasts, external devices, or apps that support Multi View. While running...
Page 94 Bixby is available only when the TV is connected to the network. To use Bixby, you must register and sign in to your Samsung account. Some functions may not be supported if you are not signed in to your Samsung account.
Page 95 Starting Bixby using buttons on the Samsung Smart Remote You can have conversation with Bixby using the Samsung Smart Remote buttons. Press and hold the button on your Samsung Smart Remote, say a command, and then release the button. For details on how to use Bixby, press the button once: •...
Page 96 The image on your TV may differ from the image above depending on the model and geographical area. Account Log out after going to the Samsung Account screen. If you are signed out of your Samsung account, select Account to sign in. Tutorials View tutorials related to the Bixby.
Page 97 • Language and voice style You can change Bixby's language and voice style. The languages of the TV and other apps will not change. Bixby only supports some languages. This function may not be supported in Bixby depending on the language selected. •...
Page 98 Read Before Using Bixby • The supported voice interaction languages and features may differ depending on the geographical area. • If the language set differs from the language of your country, some features are not available. • Bixby is available only when the TV is connected to the network. •...
Page 99 Game Mode Settings Game Mode) is or Auto, press and hold the button on your Samsung Smart Remote to start the Game Bar. Try Now Learning about the Game Bar The image on your TV may differ from the image above depending on the model and geographical area.
Page 100 Screen Ratio You can change the screen ratio from 16:9 (previous setting) to Ultra wide (21:9 or 32:9). You have to set the resolution from your PC only once at first time. Game Bar’s Screen Ratio can be changed only when the Ultra Wide resolution is supported in a game or PC. Whether or not to support the screen ratio of 21:9 32:9...
Page 101 Game Motion Plus Turn on this function to obtain a softer and clearer picture quality when playing a role-playing game (RPG) or adventure game which involves many dynamic scenes. More settings Configure specific settings to suit your preferences. Virtual Aim Point You can see the virtual aim point on the screen.
Page 102 Setting the Super Ultra Wide Game View Set your PC Screen resolution to match the selected Screen Ratio in the Game Bar before activating the Super Ultra Wide Game. If the TV is connected to a computer and Game Mode is set to either or Auto, the wide screen (21:9...
Page 103 Configuring 144 Hz / 165 Hz / 240 Hz game settings If the TV is a model that supports 144 Hz / 165 Hz / 240 Hz, you can play 144 Hz / 165 Hz / 240 Hz games. • Models that support 144 Hz: S95D, S90D, QN95D, QN90D (except for 98-inch models) •...
Page 104 Using Auracast You can listen to the TV's audio by connecting to a Bluetooth audio device that supports Auracast. This feature is supported in the QN800D series or higher only. This feature may not be supported depending on the models of the mobile device and Bluetooth audio device. Using Auracast (left directional button) Settings...
Page 105 TV Viewing and Recording Use a variety of convenience features offered by your Samsung TV while watching TV. You can also edit your list of channels and create a list of favorite channels. Using the Guide See the programming schedules of different channels on a single screen.
Page 106 Channel Filter View channels and programs classified by type. Additional options related to broadcast programs Navigate to the desired program and press and hold the Select button to access the following options: These functions may not be supported depending on the model and region. •...
Page 107 Using additional features from the Guide From the Guide, press either the button to use additional features. These functions may not be supported depending on the model or geographical area. • Channel Filter You can view channels and programs categorized by the types defined in Channel List.
Page 108 Recording Programs Record a current or upcoming program using a USB device instead of a video recorder. Connect a USB device to use the TV's recording features. Carefully read all related precautions before using a recording feature. For more information, refer to "Before Using the Recording and Timeshift Functions." You can record only the programs that are received through an antenna.
Page 109 Using the recording schedule management screen On the remote control, press the button. Use the directional buttons to navigate to the control pad. Select either Schedule Manager Recordings to access the Recording & Schedule Manager screen. The following options are available on the Recording &...
Page 110 • Settings – Start Recording Early Change this setting so that the recording starts slightly earlier than the program start time shown in the Guide. – Continue Recording After Change this setting so that the recording ends slightly later than the program end time shown in the Guide. –...
Page 111 Setting Up Schedule Viewing Configure the TV to show a specific channel or program at a specific time and date. This function may not be supported depending on the model or geographical area. appears next to programs that have been configured for a scheduled viewing. To set up a schedule viewing, you must first set the TV's clock ( (left directional button) Settings...
Page 112 Using Timeshift Watch scenes you missed and rewind to specific points of the program using Time Shift. To activate Timeshift while watching a broadcast, press either the button, and then use the directional buttons on the remote control to select Timeshift or press the button.
Page 113 Buttons and functions available while recording a program or Timeshift These are the controls and options available while recording broadcasts and using Timeshift. Press the down directional button to display the control pad with the following options: This function may not be supported depending on the model or geographical area. The available buttons and functions may differ with the functions.
Page 114 • Record You can switch from the Timeshift function to the recording function. When switching to the recording function, you can include the content recorded by the Timeshift function in the new recording. This function is only available when the Timeshift function is running. •...
Page 115 Using the Channel List Change the channel or check programs on other digital channels. Use the Channel List screen to change channels or see what programs are being broadcast on other digital channels. Accessing the channel list Press and hold the (Channel) button to open the Channel List.
Page 116 • Samsung TV Plus While the TV is connected to the Internet, you can watch popular programs or highlights for each theme through a virtual channel at any time. As with regular channels, the TV provides the daily program schedules for Samsung TV Plus.
Page 117 Using the channel edit function Edit the channels stored on your TV. Accessing the channel edit screen Display the Guide screen, and press Edit Channels Edit on the left of the screen to access the edit-channel screen. Display the Channel List screen, and press Edit Channels Edit...
Page 118 Using a Personal Favorites List Create frequently watched channels as favorite channels. On the Edit Channels Edit Channel List screens, the icon appears next to favorite channels. Creating a Favorites List Access the Edit Channels Edit screen. For details on how to access the channel edit screen, refer to “Accessing the channel edit screen.” Press the left directional button on the remote control to select the desired Favorites.
Page 119 TV-Viewing Support Functions Use the functions that are available while watching TV. Scanning for available channels (left directional button) Settings All Settings Broadcasting Auto Program Auto Tuning Try Now Do not use this function if your TV is connected to a cable box or satellite box. If the TV has saved channels, Auto Program Auto Tuning...
Page 120 Restricting Viewing to Specific Channels (left directional button) Settings All Settings General & Privacy Parental Settings Apply Channel Lock Try Now By selecting the menu, you can turn on or off the Apply Channel Lock function. Lock specific channels to prevent children from watching adult content. To use this function, the PIN number is required.
Page 121 Tuning broadcast signals manually (left directional button) Settings All Settings Broadcasting Expert Settings Manual Scan Try Now You can scan for all the channels manually and store the scanned channels in the TV. This function may not be supported depending on the model or geographical area. Tuning digital channels (left directional button) Settings...
Page 122 Transferring channel list (left directional button) Settings All Settings Broadcasting Expert Settings Transfer Channel List Try Now You can import or export the channel list to a USB storage. To use this function, the PIN number is required. • Import from USB: Imports channel list from a USB storage.
Page 123 Setting the functions for the service provider (left directional button) Settings All Settings Broadcasting Service Provider Settings Try Now This function may not be supported depending on the model or geographical area. Enable or disable the broadcast service provider feature. Viewing broadcast service provider info (left directional button) Settings...
Page 124 Picture and Sound You can change the settings for the picture and the sound according to your preference. Using Intelligent Mode Let the TV analyze the surrounding and the content you are watching so that it can provide an upgraded viewing experience.
Page 125 • EyeComfort Mode Settings This function is available only when Adaptive Picture is set to EyeComfort. – EyeComfort Mode Duration Set the sunrise and sunset time automatically. Or you can manually select the schedule. – Start Time Set the Start Time manually. This function is available only when EyeComfort Mode Duration is set to Custom.
Page 126 • Adaptive Sound+ Adaptive Sound Pro Provides optimized sound quality by analyzing the viewing space and the acoustic components of the content. This function can be used only when the microphone switch at the bottom of the TV is active and the sound output is set Speaker.
Page 127 Adjusting the Picture Quality Change the Picture Mode and adjust Expert Settings. Choosing a picture mode (left directional button) Settings All Settings Picture Picture Mode Try Now You can select the Picture Mode that provides the best viewing experience. Entertain Graphic are supported only when you change the external device name to PC in PC mode.
Page 128 Configuring advanced picture settings (left directional button) Settings All Settings Picture Expert Settings Try Now Configure the screen settings to your taste by using the following functions: • Brightness Try Now Adjust the overall picture brightness. The closer to 50, the brighter the picture. •...
Page 129 Auto HDR Remastering Try Now • Enjoy HDR-like picture quality – even with SDR content. This function may not be supported depending on the model or geographical area. • HDR Tone Mapping Try Now Automatically adjusts the brightness with tone mapping processing according to the HDR content information. This function is only available when the input signal is TV or HDMI (1080i).
Page 130 Color Booster Try Now • Select a range of colors that can be expressed on the picture. This function may not be supported depending on the model or geographical area. • Smart Calibration Try Now Automatically adjust the picture quality of a movie to obtain the quality intended by the movie producer. This function may not be supported depending on the model or geographical area.
Page 131 All Settings Picture Picture Size Settings Try Now These functions may not be available on Samsung TV Plus and some applications. • Picture Size Try Now You can change the size of the picture displayed on the TV screen to 16:9 Standard, Custom, or 4:3.
Page 132 This function may not be supported depending on the model. The game mode is not available for normal TV viewing. The screen may shake somewhat. When you press and hold the button on the Samsung Smart Remote for 1 second or more in Game Mode, the Game Bar appears.
Page 133 Setting the Game Mode details (left directional button) Settings All Settings Connection Game Mode Settings Try Now These functions may not be supported depending on the model or geographical area. • Virtual Aim Point Try Now You can see the virtual aim point on the screen. This function may not be supported depending on the model or geographical area.
Page 134 • Game Picture Expert You can adjust the options for specific picture quality features of your game. This function may not be supported depending on the model or geographical area. – HDR10+ GAMING Basic mode provides the most accurate representation of the game’s original creative intent. Advanced mode provides enhanced representation of game content to maximize visual impact.
Page 135 Using HDMI Black Level (left directional button) Settings All Settings Connection External Device Manager HDMI Black Level Try Now Use HDMI Black Level to adjust the black level to compensate for low black levels, low contrast, or dull colors generated by external devices connected to the TV via an HDMI cable. This function is only available when the input signal connected to the TV via an HDMI connector is set to RGB444.
Page 136 Configuring a Sound Mode and Expert Settings Change the Sound Mode and adjust Expert Settings. Choosing a sound mode (left directional button) Settings All Settings Sound Sound Mode Try Now You can select the available sound mode that you prefer for a content type or your listening environment. When an external device is connected, Sound Mode may change accordingly.
Page 137 Digital Output Audio Delay Try Now • Adjust the output delay time for digital audio. This function is available when the input source is HDMI and the receiver is connected via HDMI-ARC or HDMI-eARC. When the receiver can't process the input source, it may operate in the Auto option.
Page 138 If the soundbar is connected to the TV via both HDMI and Optical, HDMI may be selected first even if you select Optical. External speakers may not be controlled with the Samsung Smart Remote. When an external speaker is enabled, some sound menus are not supported.
Page 139 When the call is ended, the Buds automatically connects to the TV. This feature is supported only when the TV and mobile phone are connected to the same Samsung account. If the Galaxy Buds is disconnected while listening to TV sound with the Buds, the TV sound is muted.
Page 140 This feature may not be supported, depending on your TV model and Samsung audio device. If you set a Samsung wireless audio device as a device for wireless symphony, it is possible to set a position. Position setting may not be supported, depending on the Samsung wireless audio device.
Page 141 System and Support You can configure system and support settings such as clock, timers, energy usage and software updates. Using the Time Functions and the Timers Set the current time and use the timer function. (left directional button) Settings All Settings General &...
Page 142 Changing the current time (left directional button) Settings All Settings General & Privacy System Manager Time Clock Time Offset Try Now Time Offset adjusts the time through a network connection. This function is available only when Clock Mode is set to Auto, the TV fails to receive time information through normal broadcast signals, and the TV is connected to a network.
Page 143 Using the Power and Energy Saving Functions Reduce the TV's energy consumption. Reducing the power consumption of the TV (left directional button) Settings All Settings General & Privacy Power and Energy Saving Try Now Reduce energy consumption by changing your power preferences and other energy-saving options. •...
Page 144 • Available Remote Battery Try Now You can check the Samsung Smart Remote's remaining amount of the battery. This function may not be supported depending on the model. • Remote Grip Sensor Alerts users so that they can hold the remote control correctly, if the remote-control grip sensor senses any incorrect orientation of the remote control.
Page 145 Using the Panel Care Functions Adjusts settings to protect the screen. Setting the Panel Care (S8*D/S9*D Series only) (left directional button) Settings All Settings General & Privacy Panel Care This function is supported on the S8*D/S9*D Series only. • Pixel Shift Moves pixels at regular intervals to prevent screen issues.
Page 146 Update Now Try Now After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to the TV to update. To update using a USB device, download the update package from Samsung.com to your computer. Then, save the update package in the USB device's top-level folder.
Page 147 Updating through the mobile network (left directional button) Settings Support Software Update Update with Cellular Network Try Now Use a cellular network to update the software. This function may not be supported depending on the model or geographical area. Security updates information Security updates are provided to strengthen the security of your device and protect your personal information.
Page 148 Using the Parental Settings function Configure content or app security settings. (left directional button) Settings All Settings General & Privacy Parental Settings Try Now Restrict access to content or apps that require parental guidance. Locked content or apps can be accessed by entering the password.
Page 149 Audio and Video Functions for the Visually or Hearing Impaired You can configure the functions for the visually or hearing impaired. Running the accessibility functions (left directional button) Settings All Settings General & Privacy Accessibility Try Now Running Accessibility Shortcuts Accessibility Shortcuts provide easy access to the accessibility functions.
Page 150 Audio Description (left directional button) Settings All Settings General & Privacy Accessibility Audio Description Settings Try Now You can activate an audio guide that provides an audio description of video scenes for the visually impaired. This function is only available with broadcasts that provide this service. This function is only available on digital channels.
Page 151 White text on black background (high contrast) (left directional button) Settings All Settings General & Privacy Accessibility High Contrast Try Now You can change Smart Hub and setting menu screens to white text on a black background and change the transparent TV menus to opaque automatically so that text can be more easily read.
Page 152 Setting the outline emphasis feature for viewers with low vision (left directional button) Settings All Settings General & Privacy Accessibility Relumino Mode Settings Try Now This feature increases the contrast and brightness of the screen and emphasizes the outlines of images, so that viewers with low vision can see the screen more clearly.
Page 153 Learning about the TV menu (left directional button) Settings All Settings General & Privacy Accessibility Learn Menu Screen Try Now Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus you select.
Page 154 Listening to the TV through Bluetooth devices (for the hearing impaired) (left directional button) Settings All Settings General & Privacy Accessibility Multi-output Audio Try Now You can turn on both the TV speaker and Bluetooth headphone at the same time. When this function is active, you can set the volume of the Bluetooth headphone higher than the volume of the TV speaker.
Page 155 Using Voice Assistants on the TV You can change the settings of a Voice Assistant after selecting it. Select the Voice Assistant (left directional button) Settings All Settings General & Privacy Voice Voice Assistant Try Now Select which Voice Assistant you would like to help control your TV.
Page 156 Using Other Functions You can view other functions. Changing the menu language (left directional button) Settings All Settings General & Privacy System Manager Language Try Now Setting up a password (left directional button) Settings All Settings General & Privacy System Manager Change PIN Try Now...
Page 157 Using the Maintenance Mode (left directional button) Settings Support Maintenance Mode Protect your personal information while the TV is repaired or used by someone else. Once service mode turns on, access to the apps or content is blocked. To back up data in which settings are saved, connect a USB stick to the TV. This function may not be supported depending on the model.
Page 158 Control, Wi-Fi and Bluetooth on the devices, and ensure that the devices are connected to the same wireless network and logged in with the same Samsung account. This function may not be supported depending on the model or geographical area.
Page 159 Running Data Service Automatically Allows the user to use information (text, still images, graphics, documents, software, etc.) transmitted via broadcast media. (left directional button) Settings All Settings Broadcasting Expert Settings Auto Run Data Service You can set whether or not to automatically run data service. If the channel you are currently watching provides data service, you can enjoy a variety of data services by selecting the red color button.
Page 160 Precautions and Notes You can get instructions and information that you must read after installation. Before Using the Recording and Timeshift Functions Read these instructions before using Recording and Timeshift. Before using the recording and schedule recording functions Recording may not be supported depending on the model or geographical area. •...
Page 161 • When using the Record or Schedule Recording function, the actual recording may start a second or two later than the specified time. • If the Schedule Recording function is operating while a recording is being made on an HDMI-CEC external device, the priority is given to the Schedule Recording.
Page 162 • If you want to download new apps using Apps, first sign in to your Samsung account. • Due to the product characteristics featured on Samsung Smart Hub, as well as limitations in available content, certain features, applications, and services may not be available on all devices or in all territories. Visit https://www.samsung.com for more information on specific device information and content availability.
Page 163 Read Before Using the Internet Function Read this information before using the Internet function. • File download is not supported. • The Internet function may not be able to access certain websites, including websites operated by certain companies. • The TV does not support playback of flash videos. •...
Page 164 • Authentication Modes: WEP, WPAPSK, WPA2PSK • Encryption Types: WEP, TKIP, AES In compliance with the Wi-Fi certification specifications, Samsung TVs do not support WEP or TKIP security encryption in networks running in the 802.11n mode. If the wireless access point supports WPS (Wi-Fi Protected Setup), you can connect the TV to your network using PBC (Push Button Configuration) or a PIN (Personal Identification Number).
Page 165 • Certain files, depending on how they are encoded, may not play on the TV. • Certain files are not supported on all models. • The DivX and DTS codecs are not supported by the Samsung TV models released in 2024. - 165 -...
Page 166 Supported subtitles Subtitle formats Name Format MPEG-4 Timed text .ttxt SAMI .smi SubRip .srt SubViewer .sub Micro DVD .sub or .txt SubStation Alpha .ssa Advanced SubStation Alpha .ass SMPTE-TT Text .xml Video formats with subtitles Name Container Xsub SubStation Alpha Advanced SubStation Alpha SubRip VobSub...
Page 167 Supported image formats and resolutions File extension Format Resolution *.jpg JPEG 16320 x 12240 *.jpeg *.png 4096 x 4096 *.bmp 4096 x 4096 *.mpo 15360 x 8640 *.heic HEIF 16320 x 12240 The MPO format is supported partly. The HEIF format is may not be supported depending on the model or geographical area. HEIF supports only the single image of grid type (grid) and its minimum resolution must be at least 512 pixels in width or height.
Page 168 Supported video codecs (QLED TV(except for Q6*D/QE1D/Q7*D Series)/The Frame/The Serif/ S8*D/S9*D/DU9 Series) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) *.avi 4096 x 2160: 60 H.264 BP/MP/HP 4096 x 2160 *.mkv 1920 x 1080: 120 *.asf 4096 x 2160: 60 HEVC (H.265 - Main,...
Page 169 Supported video codecs (Q7*D Series, 85DU8 Series) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) H.264 BP/MP/HP *.avi 4096 x 2160: 60 4096 x 2160 HEVC (H.265 - Main, *.mkv 1920 x 1080: 120 Main10) *.asf Motion JPEG 3840 x 2160...
Page 170 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
Page 171 Supported video codecs (Q6*D/QE1D Series (except for 32Q6*D Series)/DU8 Series (except for 85DU8 Series)) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) H.264 BP/MP/HP 4096 x 2160 *.avi HEVC (H.265 - Main, *.mkv 4096 x 2160 Main10) *.asf Motion JPEG...
Page 172 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
Page 173 Supported video codecs (DU6/DU7/BED Series, 32Q6*D Series) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) *.avi 3840 x 2160: 30 H.264 BP/MP/HP *.mkv 1920 x 1080: 60 3840 x 2160 *.asf HEVC (H.265 - Main, Main10) *.wmv Dolby Digital...
Page 174 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
Page 175 Supported video codecs (QN8**D Series) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) 4096 x 2160: 60 *.avi H.264 BP/MP/HP 4096 x 2160 1920 x 1080: 120 *.mkv *.asf 7680 x 4320: 60 HEVC (H.265 - Main, 7680 x 4320 Main10) *.wmv...
Page 176 Supported video codecs (QN9**D Series) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) 4096 x 2160: 60 *.avi H.264 BP/MP/HP 4096 x 2160 1920 x 1080: 120 *.mkv *.asf 7680 x 4320: 60 HEVC (H.265 - Main, 7680 x 4320 Main10) *.wmv...
Page 177 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
Page 178 Read After Installing the TV Read this information after installing the TV. Picture sizes and input signals Picture Size is applied to the current source. The applied Picture Size will remain in effect whenever you select that source unless you change them. Input signal Picture size Component...
Page 179 Supported Resolutions for UHD Input Signals Check the supported resolution for UHD input signals. • Resolution: 3840 x 2160p, 4096 x 2160p This function may not be supported depending on the model. If Input Signal Plus is set to Off Color Depth / Frame rate (fps) Chroma...
Page 180 Resolutions for Input Signals supported by 8K models (QN7**D series or higher) Check the resolutions for input signals supported by 8K models (QN7**D series or higher). This function may not be supported depending on the model. If Input Signal Plus is set to Off Color Depth / Frame rate (fps) Chroma...
Page 181 Supported Resolutions for FreeSync (VRR) Check the supported resolutions for the FreeSync (VRR) signal. When Game Mode is set to or Auto, the FreeSync (VRR) function is activated. FreeSync (VRR) is only available in select models. For models that support FreeSync (VRR), refer to "Using FreeSync." This function may not be supported depending on the model.
Page 182 • Only models that support 240 Hz are supported Horizontal Vertical Resolution Clock frequency frequency frequency Display format SCAN (Dots x lines) (MHz) (KHz) (Hz) 1920 x 1080 240 Hz 291.587 606.500 progressive 2560 x 1080 240 Hz 291.544 793.000 progressive 3840 x 2160 240 Hz...
Page 183 Read Before Connecting a Computer (Supported Resolutions) Check the resolutions supported for PC input signals. When you connect your TV to a computer, set the computer's video card to one of the standard resolutions listed in the tables below. The TV will automatically adjust to the resolution you choose. Note that the optimal and recommended resolutions are 3840 x 2160 @ 60 Hz (UHD models) and 7680 x 4320 @ 60 Hz (QN7**D Series or higher).
Page 184 VESA DMT Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 640 x 480 60 Hz 31.469 59.940 25.175 - / - 640 x 480 72 Hz 37.861 72.809 31.500 - / - 640 x 480 75 Hz...
Page 185 VESA CVT Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 2560 x 1440 60 Hz 88.787 59.951 241.500 + / - 2560 x 1440 120 Hz 192.996 119.998 497.750 + / - The resolution may not be supported depending on the model.
Page 186 Supported Resolutions for Video Signals Check the resolutions supported for video signals. CTA-861 Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 720 (1440) x 576i 50 Hz 15.625 50.000 27.000 - / - 720 (1440) x 480i...
Page 187 Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 4096 x 2160 24 Hz 54.000 24.000 297.000 + / + 4096 x 2160 30 Hz 67.500 30.000 297.000 + / + *4096 x 2160 50 Hz 112.500...
Page 188 Read Before Using Bluetooth Devices Read this information before using a Bluetooth device. This function may not be supported depending on the model or geographical area. Restrictions on using Bluetooth • Compatibility issues may occur, depending on the Bluetooth device. (A Mobile exclusive headphone may not be available, depending on the environment) •...
Page 189 Open Source used in this product can be found on the following webpage. (https://opensource.samsung.com) This license may not be supported depending on the model or geographical area. This license may not be supported depending on the model or geographical area. Please refer to the samsung.com website for detailed information regarding FreeSync.
Page 190 Troubleshooting The following are troubleshooting solutions for each problem. Picture Issues When the TV has trouble with the picture, these steps may help resolve the problem. The screen is flashing or has become dark If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features. Disable Brightness Optimization,...
Page 191 Go to Picture and adjust the Picture Mode, Contrast, Brightness, and Sharpness settings. • (left directional button) Settings All Settings Picture Picture Mode Try Now • (left directional button) Settings All Settings Picture Expert Settings Contrast Try Now • (left directional button) Settings All Settings Picture...
Page 192 The TV automatically turns off by itself If your TV appears to turn off by itself, try disabling some of the TV's energy efficiency functions. See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specified period of time. •...
Page 193 The TV remains on or does not turn on automatically. If the surrounding area is too dark or bright, the motion sensor may not work normally. The performance of the motion sensor may be affected by the installation environment (height, tilt, obstacles). If the clothes you wear or your skin color is similar to the surrounding shading, the motion sensor may not work properly.
Page 194 Make sure that the set-top box or cable box supports the content or broadcast for UHD and set the resolution. For more information, contact your service provider. When using a Samsung TV Plus channel, check the network connection. When the network speed is slow, the app may not work or the image quality may be poor.
Page 195 There is a dotted line on the edge of the screen Change Picture Size 16:9 Standard. • (left directional button) Settings All Settings Picture Picture Size Settings Picture Size Try Now Change the output resolution of your external device. The picture won’t display in full screen HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) content.
Page 196 Sound and Noise Issues When the TV has difficulties with sound, these steps may help resolve the problem. How can I connect an audio device to the TV? The connection method may differ depending on the audio device, such as HDMI (eARC/ARC), Optical, Bluetooth, and Wi-Fi.
Page 197 HDMI (eARC/ARC) is connected, and there is no sound. Check whether Digital Output Audio Format is set to Pass-Through. If a soundbar or A/V receiver that does not support Dolby Digital+ is used and Pass-Through is selected, there is no sound when a Dolby Digital+ source is received.
Page 198 I want to turn the TV and audio device off and on at the same time. When you connect the Samsung Soundbar to the TV via Bluetooth, the power turns off and on together. It may not be supported depending on the Samsung Soundbar model.
Page 199 Channel and Broadcast Issues When the TV has difficulties receiving broadcasts, these steps may help resolve the problem. "Weak or No Signal" displayed in TV mode or cannot find channel. Make sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources.
Page 200 External Device Connectivity Issues When the TV has difficulties connecting to external devices such as a PC, game console, or mobile device, these steps may help resolve the problem. The "Mode Not Supported" message appears. Adjust the output resolution of the external device to a resolution supported by the TV. The video is OK but there is no audio.
Page 201 No screen appears when connecting the TV to an external device. For more information about how to connect an external device, run Connection Guide. • (left directional button) Connected Devices Connection Guide Try Now Make sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources.
Page 202 Network Issues When the TV has difficulties connecting to the network, these steps may help resolve the problem. Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network. (left directional button) Settings Support Device Care Self Diagnosis...
Page 203 Anynet+ (HDMI-CEC) Issues When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem. What is Anynet+? You can use the TV's remote control to control external devices that support Anynet+ (HDMI-CEC) and that are connected to the TV via an HDMI cable. For example, if a connected external device supports Anynet+, you can have the connected device turn on or off when you turn the TV on or off.
Page 204 I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on. Check if the Anynet+ device is properly connected to the TV, and then select Anynet+ (HDMI-CEC) menu to see if Anynet+ (HDMI-CEC) is set to On.
Page 205 The remote control does not work. The connection between the remote control and the TV may be lost. Point the Samsung Smart Remote at the front of the TV, and then press and hold the buttons simultaneously for 3 seconds or more.
Page 206 Data Service When the TV has difficulties using Data Service, these steps may help resolve the problem. Why am I getting on-screen messages when I haven't selected the Data Service option? Auto Run Data Service is set to On, messages will automatically appear on the screen when you watch a broadcast that supports the Data Service.
Page 207 Nothing appears on the screen after the Data Service is launched. The Data Service may be initializing or the signal may have been severed by the broadcaster. What is Blur Reduction? The Data Service can cause the same screen to appear and create a blur. Blur Reduction prevents this blurring effect.
Page 208 This function may not be supported depending on the model or geographical area. Cannot record videos received from an external device or Samsung TV Plus. The recording function is only available for digital broadcast channels received by the TV. You cannot record videos...
Page 209 To use smart functions, you should connect to a network, agree to the terms and conditions, and log in with your Samsung account. If these settings were not configured during the initial setting process, you can configure Smart Hub settings by running Apps from the Home Screen.
Page 210 Media Files When files don't play, this may help resolve the problem. Some files are interrupted during playback. This problem may occur with unsupported files or high-bitrate files. Most files can be played back, but some files may not play smoothly. Some files can't be played.
Page 211 Voice Assistant Issues When the Voice Assistant isn't working, these steps may help resolve the problem. The microphone is off. Turn on the microphone switch at the bottom of the TV. Each time the switch is turned on or off, the screen displays a pop-up window showing whether the microphone is turned on or off.
Page 212 The connection between the remote control and the TV may be lost. Try pairing the remote control with the TV. Point the Samsung Smart Remote at the front of the TV, and then press and hold the buttons simultaneously for 3 seconds or more.
Page 213 For details on how to attach the stand, refer to the Unpacking and Installation Guide. To remove the stand, follow the attachment steps in reverse order. The Unpacking and Installation Guide can be downloaded from the Samsung Electronics website at https://www.samsung.com/support/.
Page 214 Voice Guide and then press the Select button. You can turn on or off Voice Guide. To run Accessibility Shortcuts, see the following: • Press and hold the (Volume) button on your Samsung Smart Remote or Remote Control. - 214 -...
Page 215 Diagnosing TV operational issues You can diagnose issues with your TV and Smart Hub and run reset functions. Self Diagnosis (left directional button) Settings Support Device Care Self Diagnosis Try Now Check whether the product is displaying images and playing sounds normally. Check whether modules and sensors are working normally.
Page 216 • Smart Hub Connection Test Check the network connection. • Wi-Fi Check whether the Wi-Fi module is working normally. The result may appear to be a failure if there is no available access point (AP) in the vicinity. • Bluetooth Check whether the Bluetooth module is working normally.
Page 217 Device Care Self Diagnosis Broadcast Signal Reset Smart Hub Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub applications. • (left directional button)
Page 218 Try Now You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's software version, Open Source License and other information you may need to get service support from a Samsung call agent or the Samsung website.
Page 219 Using the Remote control You can see the description of the buttons on the Samsung Smart Remote or Remote Control. The Samsung Smart Remote may not be supported depending on the model or geographical area. Orientation of the Samsung Smart Remote or Remote Control Hold the remote control with the buttons facing towards you.
Page 220 • If you press the button and then select the numeric/color button and press the down directional button, while viewing a program, the Recordings, Schedule Manager, Timeshift, Stop (when Record or Timeshift is running), Info, red, green, yellow and blue options appear. Record Timeshift may not be supported depending on the model or geographical area.
Page 221 • Samsung Smart Remote / Remote Control On the Samsung Smart Remote or Remote Control, there are two thin horizontal rocker buttons next to each other located slightly below the middle of the remote. The one on the left is the volume button. Press and hold...
Page 222 Voice Guide to give you voice input and voice output. You can use the Samsung Smart Remote but the TV must be connected to the network. To speak a command, press and hold the button (located near the top right of the Samsung Smart Remote,...
Page 223 Accessibility menu functions • Voice Guide Settings This function works on every screen on the TV and when turned on verbally tells you what the TV's current settings are and verbally provides details about the program you are watching. For example, it tells you the selected volume and the current channel and gives you program information.
Page 224 • Magnification Enlarge the screen to make the picture or text bigger. You can adjust the zoom level or move the zoom area by following the displayed instructions. This function may not be supported depending on the model or geographical area. •...
Page 225 • Zoom Menu and Text You can enlarge important elements on the menu such as the names of programs. • Grayscale You can change the color of the TV screen to black and white to sharpen blurred edges caused by colors. Grayscale is on, some Accessibility...
Page 226 Select button. • (Channel) button Of the two buttons that protrude from the center of the Samsung Smart Remote or Remote Control, the right one is the (Channel) button. Push up or pull down the (Channel) button to change the channel.
Page 227 • Samsung Smart Remote / Remote Control Of the two buttons that protrude from the center of the Samsung Smart Remote or Remote Control, the left one is the (Volume) button. Push up or pull down the (Volume) button to change the volume.
Page 228 See an overview of each channel's program lineup. When you want to know the program information for each channel while watching a broadcast program, press the (Channel) button on the Samsung Smart Remote or Remote Control. Use the directional buttons to view the program information.
Page 229 When you open the Guide, a table grid of channels and programs is displayed. In the top rows, the selected filter type and the time are shown. Each row has a channel name on the left and programs on that channel on the right. In the Guide, use the up and down directional buttons to move between channels and use the left and right directional buttons to move between programs at different times within a channel.
Page 230 • Edit Recording Time You can change the start and end times of scheduled program recordings. This function may not be supported depending on the model or geographical area. • Schedule Viewing You can schedule the viewing of a broadcast scheduled program. •...
Page 231 Using Schedule Viewing Configure the TV to show a specific channel or program at a specific time and date. This function may not be supported depending on the model or geographical area. icon appears next to programs that have been configured for a schedule viewing. To set up a schedule viewing, you must first set the TV's clock ( (left directional button) Settings...
Page 232 Category List. Use the up and down directional buttons to move within this list. Press the Select button to choose a category you want from the Category List. The Category List contains All, Favorites, Samsung TV Plus, and Channel Type.
Page 233 This function may not be supported depending on the incoming broadcast signal. • Samsung TV Plus While the TV is connected to the network, you can watch popular programs or highlights for each theme through a virtual channel at any time. As with regular channels, the TV provides the daily program schedules for Samsung TV Plus.
Page 234 Recording Recording a program to an external hard drive connected via USB. This function may not be supported depending on the model or geographical area. Read all precautions before using the recording feature. For more information, refer to "Before Using the Recording and Timeshift Functions."...
Page 235 Recording the program you are watching To display a menu for recording a program or starting the Timeshift function, press the button twice or press the button while watching the program. You can select the following functions on the menu: •...
Page 236 Viewing recorded programs On the remote control, press the button. Use the directional buttons to move to the control pad. Select either Schedule Manager Recordings to access the Recording & Schedule Manager screen. To play a program, use the up and down directional buttons to move between program titles. Press the Select button to play the program or press the right directional button to move to a list of options.
Page 237 Use a variety of Smart Hub content offered by your Samsung TV. Some Smart Hub services are for pay services. To use smart functions, you should connect to a network, agree to the terms and conditions, and log in with your Samsung account.
Page 238 Play games from the TV screen by connecting a Controller to the TV. Configure settings to optimize the Controller and audio device for playing games. This function may not be supported depending on the model or geographical area. For more information, refer to "Using Samsung Gaming Hub". • Home View a variety of TV programs.
Page 239 Open User guide You can view the embedded User guide containing information about your TV's key features. Alternatively, you can download a copy of the User guide from Samsung's website (https://www.samsung.com). Words in blue (e.g., Internet) indicate a menu item.
Page 240 Using Bixby Set Voice Assistant to Bixby. A guide to using Bixby to control your TV. To use Bixby, your TV must be connected to the network and you must use the microphone on your Samsung Smart Remote. To use Bixby, press and hold the button on the Samsung Smart Remote, say a command into the microphone on the remote, and then release the button to run Bixby.

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