G.Skill Ripjaws V Series, F4-3600C19D-32GVRB Troubleshooting Guide

Troubleshooting Guide

1. Make sure the motherboard and CPU can support the memory kit
   1. Search the G.Skill RAM Configurator to see if the memory model is listed as compatible under the motherboard model.
      https://www.gskill.com/configurator
      Alternatively, a 'QVL' tab is located on the product page of each memory model. Here you can see which motherboards have been fully tested for the memory model. If a combination is listed, the motherboard has been validated to be capable of the rated specifications of the memory kit, with a capable CPU. Not all CPUs are natively capable, so in some cases additional adjustment in BIOS may be necessary, especially for higher end models.
      eg. https://www.gskill.com/qvl/165/166/1562839659/F4-3600C16D-32GTZR-Qvl
   2. If a combination is listed, check to see if you have the latest BIOS / UEFI for the motherboard as upgrades may improve compatibility.
      Manufacturers continuously release improvements to better results so in many cases an update can significantly change functionality.
      The motherboard manufacturer product page should have a section for downloads of all related files including all BIOS / UEFI versions.
      eg. https://rog.asus.com/motherboards/rog-maximus/rog-maximus-xiii-apex-model/helpdesk_bios
   3. The standard DRAM Frequency can be found on the product page of each CPU model.
      Anything higher can vary depending on the over clocking margin / quality of the processor in hand.
      It is up to the user to test for its maximum capability. Most new processors can support up to DDR4-3200 or DDR5-5600, so this is mainly a concern for DDR4-3600+ or DDR5-6000+
      Note: Only one kit of memory is guaranteed to perform at the rated specifications. By adding a secondary kit, the results are no longer guaranteed and it is up to the user to test and see what the two separate kits of memory can achieve together in a system.
2. Confirm the memory kit is configured properly
   1. For two modules in a four slot motherboard, typically slots two and four away from the CPU should be populated.
      If any uncertainty, or if more than four slots, check markings on the motherboard or the motherboard user's guide.
   2. For memory kits above standard, enabling XMP / DOCP Profile will be required to run at full speed, or manual setting of DRAM Frequency, timings, Voltage, and potentially others.
      If XMP / DOCP alone do not work properly, manually set to a lower DRAM Frequency to see what can be stable.
      In case a lower DRAM Frequency is stable, it is possible the CPU internal memory controller is overloaded.
      Increasing the memory controller Voltage can force stability at a higher frequency or capacity, so you can check the Voltage at a lower, stable DRAM Frequency, then manually set it higher to see if you can stabilize a higher DRAM Frequency. For AMD CPUs this setting is typically listed as CPU SoC Voltage, and for Intel it is CPU VCCSA or System Agent Voltage. Refer to the motherboard user's guide or manufacturer to confirm.
3. Re-install the memory modules
   1. After removing memory modules, make sure memory slots are free of any dust and debris. Compressed air can be used to clear difficult to reach areas.
      Once clean, push each memory module firmly into the socket. In most cases you will hear a click when the module is in proper position.
      If no click, try again and notice if the slot latch rises to clip / lock the memory in place.
      Once all modules are installed, you can compare the height to see if modules are even across.
      While reseating may sound redundant, an improperly inserted module causing issues happens quite often. New motherboards can be a tight fit and some users may be hesitant to press too hard as to accidentally damage any hardware. If there is any question or uncertainty, it does not hurt to reseat and try again.
   2. To determine whether a module may be defective and causing a problem, test each module individually in the second slot away from the CPU to see if one performs differently or produces errors. Each module should perform at manufacturer rated specifications on it's own in a system. (Note: Some DDR5 systems may require a minimum of 2 modules).
      If one module performs differently, send the memory in for RMA to exchange for a new replacement kit. Within 30 days of purchase, the vendor can usually swap it right away.
      Beyond 30 days of purchase, G.Skill can exchange it as well under manufacturer lifetime warranty. For more details, visit the G.Skill RMA page:
      https://www.gskill.com/rma-policy

For continued problems or if you have any questions, please don't hesitate to contact the G.Skill support team directly.
A representative will gladly assist to make sure the memory kit is operating at its maximum capability in your computer.
G.Skill USA - Email: ustech@gskillusa.com Telephone: (909) 598-6860

Documents / Resources

References

• RAM Configurator - G.SKILL International Enterprise Co., Ltd.
• F4-3600C16D-32GTZR - QVL - G.SKILL International Enterprise Co., Ltd.
• ROG MAXIMUS XIII APEX｜Z590 Motherboard
• RMA Policy - G.SKILL International Enterprise Co., Ltd.

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download G.Skill Ripjaws V Series, F4-3600C19D-32GVRB Troubleshooting Guide