Sonim H700 User Manual

5g mobile hotspot

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Sonim

H700

5G Mobile Hotspot

User Guide

NOTE:

Device visuals are for general reference only. The physical product and

screen illustrations in this user guide may differ in appearance and

functionality, especially after any future software updates.

V2.0

Technologies

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Page 1 5G Mobile Hotspot User Guide NOTE: Device visuals are for general reference only. The physical product and screen illustrations in this user guide may differ in appearance and functionality, especially after any future software updates. ©2024 Sonim Technologies V2.0 Technologies...
Page 2: What's In The Box
Welcome! Welcome to your new Sonim H700 5G Mobile Hotspot (also referred to as a ‘H700’ throughout this user guide). This guide will help you set up and start using your device. You'll also learn everything there is to know about using the features of the H700, safety and handling, and more.
Page 3 About Your H700 The H700 is a powerful, secure mobile hotspot equipped with everything you need to work, play, create, and communicate no matter where life takes you. 5G, 4G and 3G support The H700 supports 5G (5GNR Sub 6GHz and mmWave) for exceptional data connectivity.
Page 4 Security The H700 supports multiple Wi-Fi security modes (WPA, WPA2, WPA3) to ensure device compatibility. Where possible, we recommend you use WPA3 for stronger encryption and peace of mind that your data connections are secure. Getting to know your H700 1.
Page 6: Getting Started
To maintain the IP68 rating against dust and water ingress, secure the protective flaps on all external ports (labelled 1, 2 and 3 on the ‘Getting to know your H700’ page) and ensure that the battery cover fits securely. ©2024 Sonim Technologies V2.0...
Page 7 NOTE: If you experience difficulty removing the battery cover, please use the provided battery cover lever tool to assist (see diagram below). ©2024 Sonim Technologies V2.0 Technologies...
Page 8: How To Insert The Battery
Step 2 Close the battery cover ensuring that it is fully secure. You will hear clicks when the battery cover is properly sealed. This is important to ensure the H700 remains water and dust resistant. ©2024 Sonim Technologies V2.0 Technologies...
Page 9 CAUTION: Recycle used batteries as per local regulations. If you do not use the approved battery with your H700, there will be a risk of fire or explosions resulting in burns or severe injury. Do not attempt to open, crush, or burn the battery. Do not subject the H700 or the battery to temperatures or environments exceeding 55°C.
Page 10 Charging your mobile hotspot It is important to fully charge your H700's battery before NOTE: using it for the first time. To charge the battery: Connect the provided USB cable to the AC Adapter (USB-A connection type) and to the charging port (USB-C connection type) of the H700.
Page 11 The Subscriber Identity Module (SIM) card is a small rectangular plastic card that stores your carrier subscription information. Your H700 will not function without a properly activated SIM card. To install/replace a SIM card: Unplug the H700 (if connected to an AC Adapter), power OFF the device, remove the battery cover, and take out the battery.
Page 12 Switching the H700 ON/OFF • To switch ON: press and hold the Power button until the Sonim logo appears on the screen • To switch OFF: Press and hold the Power button for three seconds. You will see the following screen. Choose ‘Yes’ to...
Page 13: Led Status Indicator
The LED will periodically turn ON for one second and turn OFF for five seconds when the device is switched ON. This provides you with an indication that the H700 is on without having to turn on the display. The LED will continue to blink while devices are connected to the H700.
Page 14 Menu > Wi-Fi > Guest Network. 4. To activate/de-activate SSIDs and change usernames and passwords, please login to the Admin Website. NOTE: Sonim strongly recommends changing the default passwords for your Wi-Fi network via the Admin Website to ensure secure access. ©2024 Sonim Technologies V2.0...
Page 15: Home Screen
Using your H700 The display of the H700 allows you to gain access to the Internet, check the status of your device, view data usage, Wi-Fi network and password info, connected device details, and much more. Home Screen The H700 Home Screen provides a quick overview of its status.
Page 16 Admin Website > Data Usage menu. H700 USB Options When a USB cable is plugged in to the H700 and to a computer, the following ‘USB Connection Options’ screen appears. Select a desired option from the list and click OK to return to the Home page.
Page 17 Primary Network or Menu > Wi-Fi > Guest Network and use the toggles to Enable or Disable a network. • To activate/deactivate SSID broadcast and to change usernames and passwords, please log in to the Admin Website. ©2024 Sonim Technologies V2.0 Technologies...
Page 18 ( ) or returning to the home screen ( Network The Network menu can be accessed by selecting the Network icon. ©2024 Sonim Technologies V2.0 Technologies...
Page 19 From the Network menu, you can swipe to the second page to see the Device IMEI Number and Mobile Number. NOTE: Mobile Number display is dependent on SIM and may not be supported. ©2024 Sonim Technologies V2.0 Technologies...
Page 20 Settings. Selecting the Primary Network allows users to enable and disable the 2.4Ghz, 5GHz or 6GHz Wi-Fi networks by sliding the toggle switches. Green means it is enabled, and grey means it is disabled. ©2024 Sonim Technologies V2.0 Technologies...
Page 21 802.11be (this can be configured via the Admin Website). 4. For advanced Wi-Fi configuration settings, please log in to the Admin Website. See Menu > Help > Admin Website for more information. ©2024 Sonim Technologies V2.0 Technologies...
Page 22 Selecting Wi-Fi Settings allows you to: • Enable or Disable Wi-Fi connections (Green means it is enabled, and grey means it is disabled). • Enable WPS connections either with the WPS Button or PIN entry. ©2024 Sonim Technologies V2.0 Technologies...
Page 23 With the WPS Button method you can connect to a Wi-Fi enabled device. To activate this feature, select ‘Use WPS Button’ on the H700, then press the WPS button on the connecting device. Use the WPS PIN method to connect to a Wi-Fi enabled device that has a WPS PIN associated with it.
Page 24 SMS messages sent to your device or notifications from your service provider. NOTE: Messages cannot be sent from the H700. Messages can be deleted using the Delete button. Once messages are deleted they cannot be recovered. ©2024 Sonim Technologies V2.0...
Page 25 NOTE: If Airplane Mode is active, you will not be able to use the H700 as a hotspot. USB Tethering - a mobile connection shared with PC/MAC using a USB data cable can be enabled or disabled (Green means it is enabled, and grey means it is disabled).
Page 26 Enabled or Disabled (Green means it is enabled, and grey means it is disabled). (b) Enable Ethernet offloading : When enabled and the H700 is connected to an Internet connected device (such as a cable modem/router), data traffic can be routed via the Internet connected device instead of the cellular network (Green means it is enabled, and grey means it is disabled).
Page 27 Only one of the below features can be activated at any one time. (a) No Battery mode: Allows you to operate the H700 without a battery when you connect it to a constant power source (Green means it is enabled, and grey means it is disabled).
Page 28 • IP Address Software Update (is available on the 3 Settings page): provides software updates for your H700. You can select ‘Check for new updates’ to check if there are new updates for your H700. ©2024 Sonim Technologies V2.0 Technologies...
Page 29 (c) Access support info - displays a QR code that links to the online support information. The URL for online support is also listed here. NOTE: You cannot access the user guide directly from the H700. You will need to use a device capable of scanning the QR code and/or accessing the link.
Page 30: Data Usage
‘My Telstra’ app from the App Store (for Apple users) or Google Play (for Android users). Please visit https://telstra.com for more information. If you are using a non-Telstra SIM card, you can manually configure a data plan via the Admin Website > Data Usage menu. ©2024 Sonim Technologies V2.0 Technologies...
Page 31 1. On your Wi-Fi device or laptop that is connected to your H700, type http://192.168.1.1 or http://sonim.mobilehotspot/ in the browser bar. Your mobile device, PC or MAC must be connected via Wi- NOTE: Fi, Ethernet or USB to your H700 for you to access your Web UI. ©2024 Sonim Technologies V2.0 Technologies...
Page 32 2. Enter the Username and Password. NOTE: Your Username and Password can be found by navigating to Menu > Help > Admin Website on the H700 screen. 3. Click Log In. NOTE: If this is your first log in, Sonim strongly recommends changing the credentials for your Web UI, Primary Wi-Fi and Guest Wi-Fi logins.
Page 33 Web UI Home screen The Web UI home screen main navigation pages include: Status, Network, Wi-Fi, LAN/WAN, Data Usage, Messages, Connections, Settings and Help. ©2024 Sonim Technologies V2.0 Technologies...
Page 34: Status Page
Status Page The status page shows you an overview of the connections active on your H700. A green tick indicates that a connection is active. A black cross indicates that a connection is inactive. Additional status information regarding the H700s Wi-Fi networks, cellular network connectivity details (including APN) and Connected Devices can be viewed on the Status page.
Page 35 Network Mode allows you to select the radio access technology you wish to operate on. Options are, ‘5G/4G/3G’, ‘4G/3G’ and ‘3G’. Network Operator allows you to specify ‘Automatic’ network selection mode or ‘Manual Selection’ mode. ©2024 Sonim Technologies V2.0 Technologies...
Page 36 The ‘ APN’ tab allows you to create a new Access Point Name (APN) if your SIM card subscription requires a configuration different to the default setup (for example a corporate APN). You may need to contact your service provider to obtain detailed APN configuration settings. ©2024 Sonim Technologies V2.0 Technologies...
Page 37 802.11b mode : this refers to the Wi-Fi connection standard. The H700 supports up to 802.11b/g/n/ax on 2.4GHz. You can configure the setting to 802.11b/g/n if you are having difficulty connecting older / legacy Wi-Fi devices to the H700.
Page 38 The H700 supports up to 802.11be (Wi-Fi 7) on 5GHz and 6GHz. Other options such as 802.11a, n, ac, ax are supported if you require a specific connection standard. Bandwidth : this refers to the capacity allocated to the Wi-Fi network for data transmission.
Page 39 NOTE: There is a total limit of 32 connections for the H700. (c) Primary network name (SSID): here you can edit your preferred network name. (d) Security: this refers to the security/encryption used by your network. The H700 supports: •...
Page 40 (h) WPS: This setting allows you to toggle ON or OFF WPS access on the H700. A blue tick means it is enabled, and an empty box means it is disabled. NOTE: WPS refers to Wi-Fi Protected Setup and is a wireless network security standard that makes connections between the H 7 00 and wireless devices faster and easier.
Page 41 The LAN tab provides the following conﬁgurable options: The DHCP server assigns IP addresses to all devices connecting to the H700. If required, you can modify the IP address scheme and DHCP lease time that your network will use when assigning IP addresses to devices connecting via Wi-Fi, Ethernet or USB.
Page 42 DISABLED. These settings can be found on your Device UI under the 'Ethernet' menu item. 2. For the settings to take effect, a manual reboot of your Sonim device and target device is recommended after enabling or disabling 'IP Passthrough'.
Page 43 Telstra SIM card. The Data Usage displayed is an estimated value – you can download the ‘My Telstra’ app from the App Store (for Apple users) or Google Play (for Android users). Please visit https://telstra.com for more information. ©2024 Sonim Technologies V2.0 Technologies...
Page 44 – to do this, select ‘My plan has Fixed data’ and enter your plan details. NOTE: The data calculated by the device is an estimate only. Please refer to your service provider’s app / website for exact data usage statistics. ©2024 Sonim Technologies V2.0 Technologies...
Page 45 Messages From this page, you can view SMS messages received by your H700 and delete messages that are no longer needed. Messages can be viewed and deleted in this section. Here you will find SMS messages sent to your device or notifications from your service provider.
Page 46 You can also edit a Device Name here and ‘Save Changes’. It is possible to blacklist a connected Wi-Fi device by checking the box to BLOCK the device from accessing your H700 then ‘Save Changes’. Here you can also see a list of blocked devices. To unblock a device, check the Unblock box then ‘Save Changes’.
Page 47 Settings provides access to several useful tasks: Software Update Here you can check for new software updates for your H700. Select ‘ Check for new updates’ and if available, follow the on-screen prompts to proceed to install a new software update.
Page 48 Restore and Restart In this page, you can reboot the H700 or reset it to it’s factory default settings. To Restore to Factory Defaults , select ‘Restore factory defaults’ then ‘OK’ to confirm. Any active connections (Wi-Fi, USB, Ethernet) and the cellular NOTE: network will be disconnected during the Reset and Reboot process.
Page 49: Admin Settings
To change your Username , enter your current Username, New Username and Current Password, then select ‘Apply’. To change your ‘Password’ enter your Current Password, New Password, New Password again (as confirmation), then select ‘Apply’. ©2024 Sonim Technologies V2.0 Technologies...
Page 50: Device Settings
Device Settings USB tethering can be enabled /disabled from this page. To Enable or Disable, select an option, then ‘Save Changes’. ©2024 Sonim Technologies V2.0 Technologies...
Page 51 This page allows you to configure GPS settings on the H700. Enable GPS : This toggle allows GPS to be enabled or disabled. Red means it is enabled, and grey means it is disabled. Turn on GPS over Wi-Fi : GPS over Wi-Fi allows the device to provide a GPS/NMEA (National Marine Electronics Association) stream to a Windows computer.
Page 52 Only one of the below features can be activated at any one NOTE: time. (a) No Battery mode: Allows you to operate the H700 without a battery when you connect it to a constant power source (Red means it is enabled, and grey means it is disabled).
Page 53 (b) Power Bank mode : allows you to use the USB-C port on the H700 as a power bank to charge other devices. This is also referred to as reverse charging (Red means it is enabled, and grey means it is disabled).
Page 54 About In the About screen, you can view useful data related to your Internet Status and Device Info . ©2024 Sonim Technologies V2.0 Technologies...
Page 55: Advanced Settings
DNS servers different to that automatically provided by your cellular service provider. DNS Rebinding Protection This setting protects devices that may be vulnerable to a type of attack referred to as DNS Rebinding. ©2024 Sonim Technologies V2.0 Technologies...
Page 56 The PIN code on a SIM card provides an additional layer of security. If the PIN code is enabled, Internet access is not available until the correct PIN code is entered on the H700. NOTE: Please also refer to the Getting Started > Unlocking your SIM section of this user guide.
Page 57 SIM PIN has been entered incorrectly 3 times, the SIM card will be blocked – if this happens, you will need to contact your service provider to obtain a PUK code to unblock your SIM card. ©2024 Sonim Technologies V2.0 Technologies...
Page 58 Firewall IMPORTANT: Firewall settings should be changed with caution as improper settings may leave the H700 and devices (Wi-Fi, USB and Ethernet) connecting to the H700 vulnerable to unauthorised access. This page allows you to modify the ﬁrewall settings to allow capabilities such as MAC Filter, IP Filter, Port Filter, Port Forwarding and VPN Pass Through.
Page 59 MAC Filter On this page you can define a list of devices that you wish to allow (Whitelist) or disallow (Blacklist) connecting with your H700’s Wi- Fi or the Internet. Select Whitelist or Blacklist from the Status, ‘Add’ MAC Addresses as required, then ‘Save Changes’.
Page 60 2. Blacklist: Set the websites that you do not want users to access. 3. The supported value range of the LAN and WAN Port is 1-65535. 4. Settings will not take effect until 'Save Changes' is clicked. ©2024 Sonim Technologies V2.0 Technologies...
Page 61 Simply select from the list of preset applications (Email, FTP, HTTP, HTTPS, TELNET) or create your own application with ‘Add’, type in a Application Name, Start and End Port, Protocol and set Status (ON/OFF) then ‘Save Changes’ to apply. ©2024 Sonim Technologies V2.0 Technologies...
Page 62: Port Forwarding
Email servers etc) by port forwarding to that IP address and Port number. Select Add, then type in a Name for the port forward rule, type the WAN port, LAN IP address and Port, Protocol and set Status (ON/OFF) then select ‘Save Changes’. ©2024 Sonim Technologies V2.0 Technologies...
Page 63: Dmz Settings
VPN passthrough allows VPN trafﬁc to pass through the device's ﬁrewall, ensuring secure Internet connections for remote work or accessing private networks while maintaining data privacy. Additional VPN connection methods can be Enabled / Disabled via this page. ©2024 Sonim Technologies V2.0 Technologies...
Page 64: Specifications
Product and Safety Specifications Name Sonim H700 5G Mobile Hotspot Model H700A Chipset Qualcomm® SDX75 series Approvals RCM (Australia/New Zealand) Weight 308g 4FF removable Dimension 115x100x22.7mm Connectivity 5G: n1, n3, n5, n7, n8, n26, n28, n40, n78, n258 (5GNR Sub 6GHz and mmWave support)
Page 65: Wireless Communication
SONIM® or its partners will not be held responsible for damages of any kind resulting from the delays or errors in data transmitted or received or failure of the Sonim H700 5G Mobile Hotspot device to send or receive such data.
Page 66: Safety Hazards
Be aware and comply with all signs and instructions. • Users are advised not to operate the H700 at a refuelling point or service station. • Users are reminded to observe restrictions on the use of any...
Page 67 Areas where the air contains chemicals or particles, such as grain, dust, or metal powders, and any other area where you would generally be advised to turn off our vehicle engine. ©2024 Sonim Technologies V2.0 Technologies...
Page 68: Electrostatic Discharge (Esd)
In such areas, the H700 must be turned OFF as the device may transmit signals that could interfere with this equipment. ON AN AIRCRAFT, EITHER ON THE GROUND OR...
Page 69 5mm from your body. The SAR limit is 2.0 W/kg averaged over 10 grams of tissue in Australia. The maximum SAR value recorded for the Sonim H700 5G Mobile Hotspot is 1.86W/kg. ©2024 Sonim Technologies V2.0...
Page 70: Battery Safety Information
SELV requirements can be used for charging. The maximum allowable input voltage for the H700 is 5V. There is a risk of fire or explosion while charging if the battery has been replaced by an incorrect type.
Page 71 ‘Battery Conservation’ mode. Alternatively, consider switching ON ‘No Battery’ mode and operating the device without a battery. These settings are available via the H700 in Menu > Settings > Power. Managing Screen Timeout To maximize your battery life, it is recommended to set your Screen Timeout to 30 seconds (which is the factory default).
Page 72 • Charge your battery to a level between 40% to 80%. • Store the H700 and battery separately to minimise battery trickle drain. • Insulate the battery terminals to avoid discoloration and potential short circuits with other battery terminals.
Page 73: Personal Medical Devices
Please avoid placing the H700 a pacemaker, for example, laying it on your chest. If a minimum distance of 15 cm (6 inches) is kept between the H700 and the pacemaker, the risk of interference is limited. If you suspect that interference is taking place, immediately turn off your H700 and contact a medical professional for more information.
Page 74: Basic Troubleshooting & Faq
I forgot my Wi-Fi password / where can I ﬁnd my Wi-Fi passwords? On the H700 touchscreen, tap ‘Wi-Fi Info’. You will see the list of Wi-Fi networks (SSIDs) that are Enabled / Disabled. The password will be listed below the network name.
Page 75 Is the H700 locked to work only on the mobile carrier from which I purchased it? the H700 is not locked to any network and should work with most SIM cards, however, it is optimised to perform best when used with a Telstra SIM in Australia ©2024 Sonim Technologies...
Page 76 Sonim Support You can access Sonim support through the following channels: Web : sonimtech.com/wireless-connectivity/help/h700 Technical Support : support@sonimtech.com Request for warranty or RMA support : RMA@sonimtech.com Phone : For local contact numbers and hours of operation, please visit our website at sonimtech.com/wireless-connectivity/help...

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