Samsung BD-C7500 User Manual page 61

PROBLEM
Forgot password
If you experience other problems.
The picture is noisy or distorted
No HDMI output.
Abnormal HDMI output screen.
PC Share Manager function
I can see folders shared through the PC
Share Manager, but I cannot see the files.
AllShare function
Video is played intermittently.
AllShare connection between TV and PC is
unstable.
Press the STOP (
• ) button (on the top panel) for more than 5 seconds
with no disc inside. All settings including the password will revert to the
factory settings.
Don't use this unless absolutely necessary.
• When the factory default settings are restored, all the user data stored in
the BD data will be deleted.
• Go to the contents and find the section of the user manual that contains the
explanations regarding the current problem, and follow the procedure once
again.
• If the problem still cannot be solved, please contact your nearest Samsung
authorized service center.
• Make sure that the disc is not dirty or scratched.
• Clean the disc.
• Check the connection between the TV and the HDMI jack of the player.
• Check if your TV supports 480p, 720p, 1080i, or 1080p HDMI input
resolution.
• If random noise appears on the screen, it means that TV does not support
HDCP (High-bandwidth Digital Content Protection).
• Since Share Manager shows only Image, Music, and Movie categories ,
files that do not correspond to these categories are not be displayed.
• Check if the network is stable.
• Check if the network cable is properly connected and if the network is not
overloaded.
• Wireless connection between the server and the player is unstable.
Check the connection.
• IP addresses under the same subnetwork should be unique, otherwise IP
collision can results in such a phenomenon.
• Check if you have a firewall enabled.
If so, disable the firewall function.
SOLUTION
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