MyPurMist 2 - FAQ Manual

FAQ

Q: Why don't I get enough steam?
A: Mypurmist provides instant 100% warm humidity. It is designed to make ultra-fine steam for deeper penetration, making it invisible to the eye.

Q: The steam does not seem to be hot enough?
A: Mypurmist is designed to give you warm mist at a comfortable 100-115°F. This is the best range for being most safe and effective. There is no scalding risk with Mypurmist.

Q: Why do I have to use Mypurmist Ultrapure Sterile Water refills?
A: Mypurmist is an ultrapure steam inhaler designed to provide you with Triple Germ Defense – free of viruses, bacteria, allergens and mold. Sterile water is required to achieve this as it is free of any viruses or bacteria.

Q: Why does Mypurmist leak?
A: Often this is not a leak. It is either due to overfill of the reservoir or after use the water from the mask dripping down. Suggest you put Mypurmist on a cloth, so that the table does not get wet. Lift product and see if water is dripping from the unit (this is extremely rare). Email us at care@mypurmist.com if you suspect a real leak.

Q: Mypurmist does not seem to be working – what do I do?
A: First step is to make sure there is water in the reservoir and the device is charged. After that just put the device down and try to use it again after some time. If Mypurmist still does not work, then please email us at care@mypurmist.com and we will help you right away.