RERE ASW2 Troubleshooting Manual

Trouble Shooting

Part A: Questions about settings

1. How to set the backlite to stay on longer or change the brightness?
   Click the button on the watch, find "Settings", then set the brightness from level 1 to 5, or set it to be auto brightness, change the "screen-on time"from 5s to 20s.
2. How to make light up when arm lifts or how to stop it?
   Click the button on the watch side, find "Settings", then turn on the switch of " wake gesture", then the watch will light up, turn off the switch of " wake gesture", it will save more battery.
3. How to change to US Standard units? Everything is in metric/celsius.
   Please go to the VeryFit app, click "My--Unit settings", then change the unit setting as your favor, such as height, weight, temperature and distance.
4. How to set my photo as the watch face?
   Please go to the VeryFit app, click"Device--Watch Face Market--Photo", then set your photo from album or take a photo, choose the color and the location of the time.
5. How to get date to appear on the watch?
   Please go to the VeryFit app, click "Device--Watch Face Market", you could choose one watch face with date, or set your own picture as the watch face.
6. Can I change the language?
   The watch will come with default phone language, if you change the language of the mobile phone system, the watch will come with same change simultaneously. Please go to the VeryFit app, click "Device--More settings", then click the Device Language.
7. If I go for a run but leave my phone at home, when I come back and sync my watch to the app with it download my recent workout?
   YES. Even the watch disconnected with your phone for 3-7 days, once they get connected, the watch will update the data to your phone automatically. And the exact period depends on the data volume.
8. Can I wear the watch when swimming?
   YES. The watch is waterproof and it could track your swimming data like laps, distance and more. We suggest you do not wear it in the sea, the salt-laden seawater may corrode the watch face. Please use a clean rag to wipe off the sea water on the watch surface.
9. How to check my parents/ couples health and fitness data on my phone?
   Please make sure you and your parents/ couples owning one RERE ASW series smart watch. Go to"Home", then scroll down to the bottom of the page, click "My family", then click the icon on the top right and add family member's account.
10. What is the normal bluetooth connection range?
    The effective connection distance of Bluetooth will be different on different mobile phone model. If there is no partition wall and obstacle in the room, the normal Bluetooth connection will be within10 meters. If obstacles, the Bluetooth connection distance will be narrow range.
11. Must I keep my phone and my watch connected at the same time?
    No, you can disconnect the Bluetooth if you want. Once it is disconnected, some functions will not work, like the message notification, Alexa, and make/answer the call, but other functions like fitness tracking, steps tracker and health monitor will still work. To synchronize your data, just switch the Bluetooth back on and open the VeryFit app. Please synchronize the data at least 1 time within 3-7 days at least so the data will not lost.
12. How to solve the bluetooth connection abnormal?
    1. Charge the watch in time when the battery level is low. The Bluetooth function will be turned off when the battery is below 10%.
    2. Confirm whether the watch is connected by other mobile phones(The icon is displayed in the upper left corner of the Bluetooth-connected watch, and the dynamic icon is displayed if not connected.) If yes, please unbind on the corresponding mobile phone or go out of the Bluetooth range before pairing. Then connect the watch on the Veryfit app, make sure that your phone Bluetooth function is ON, and follow the instruction steps on the app.
    3. When there is a Bluetooth connection problem, restart the watch and mobile phone and try to connect again.

Part B: Questions about fitness tracking

13. The number of steps seems low or not accurate. is it normal?
    1. Please be aware that to improve the accuracy of step counting, the minimum threshold for this smartwatch is 10 steps. This means that the total step count shown in the VeryFit app only changes when you take more than 10 steps. The device starts recording data after your tenth step and only saves data when you have completed 10 steps.
    2. Please fill in the information of gender, age, height, and weight honestly and accurately. These inaccuracies will affect the calculation of the acceleration sensor algorithm, resulting in inaccurate step counting, incorrect distance data, and inaccurate calorie consumption. It is necessary to ensure that the watch does not move in the wearing position during exercise;
    3. In addition, the user's arm swing posture, stride length, body shape, road surface flatness, uphill and downhill will also affect the step count; If the body moves during sleep (possibility factors such as turning to the side during sleep, waking up in the middle and falling asleep), in the car or driving, such as uneven and bumpy roads, steps may be generated.
14. It says it has 60 sports modes (ASW2). Where can i see a list of all of them?
    60 sports modes could be seen in the VeryFit app, and you could add 24 of the 60 kinds sports modes to your watch. Go to the VeryFit app, click "Device" at the bottom, then click "More settings", then click"Sports Mode",click "Edit" on the right up corner, then you could remove some sports modes and add other sports modes.

Part C: Questions about health tracking

15. No sleep record or sleep time not accurate?
    Sleep monitoring works by 3D sensors and heart rate sensors inside the watch. The sensor can detect the subtle movement of the human hand to determine whether the human body is in an active state or a quiet sleep state. During sleep, the user's hand movement frequency is recorded to analyze whether the user is in a deep or light sleep state and to analyze and suggest the user's sleep quality. Ensure that you always wear the device when asleep, your sleep will be recorded only if it lasts for three hours. Too many actions in sleep will affect the data recorded.
16. Is the blood oxygen inaccurate? It reads 95%-100%all the time.
    The normal value of blood oxygen in adults is between 95% and 100%. If the oxygen saturation is lower than normal, the body's oxygen deficiency can often cause damage to various organs and tissues.
17. Does it have the reminder for high or low heart rate? How to set it?
    YES. Please go to the VeryFit app, click "Home" on the bottom, then click Heart Rate, click settings icon on the up right corner, then trun on the heart rate reminder and set the limit value for high/low heart rate.

Part D: Other questions

18. My watch could not get the message notification, how to fix it?
    Please keep connect the device with the app via Bluetooth, and the app must be kept logged in and its notifications permission must be enabled.
    1. Setting in the APP. Go to "Device--Notification", turn on the switch of "Notification indication", and set the notification permission of the applications listed below to "Allow"or "On"
    2. System notification settings. You need to turn on the "Share system notification" of mobile phone system. When the device is bound successfully, select "Allow" in the popup window. Or go to your phone's "Settings--Bluetooth", tap "i" next to the name of the device connected to enter the Bluetooth details page, then enable "Share System Notifications"
    3. Keep Veryfit app be logged. Allow the app to run in the backstage in the mobile phone and ensure that the app is not killed by the mobile phone system. Turn off the anti-virus software installed on the phone to see if it can be resolved.
19. How to feedback to manufacturer if the FAQ list could not help you or the problem not solved?
    Please send the problem description to us via your Amazon order or send e-mail to rere_support@163.com with your order number. We will locate the problem based on your email information and inform you of further solutions.

Documents / Resources

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download RERE ASW2 Troubleshooting Manual