Samsung QLED 8K Q900R - Smart TV Manual

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TV Installation

One Invisible Connection Guide

To connect the One Invisible Connection to the One Connect and your TV, follow these steps:

1. After the TV is completely set up and placed in its final position, connect the One Invisible Connection to the One Connect and the TV as shown in Steps 1 to 5 above.
   
   Make sure that both connectors are fully and firmly connected. If either connecter is not connected properly, there is a danger of severe electric shock.
2. Connect the One Connect AC power cord to the One Connect, and then connect the cord to a wall outlet as shown in Step 6 above.
   
   Follow the directions exactly. Be sure to connect the power cord to the wall outlet as the last step. Always disconnect the power cord from the wall outlet before disconnecting the One Invisible Connection from the back of the TV or from the One Connect.

• See the illustrated Quick Setup Guide for more information.
  • When connecting the One Invisible Connection, use a Bending Cover, which prevents the cable of the One Invisible Connection from being bent at a 90 degree angle, to bend the cable. Failure to do so may cause damage to the cable.
  • When connecting the One Invisible Connection, pay attention to the shapes and sizes of its connectors so that they are connected correctly. Failure to do so may cause product malfunction.
  • When connecting the One Invisible Connection, be careful not to twist the cable of the One Invisible Connection. Failure to do so may cause performance degradation of the TV or damage to the cable.
  • When arranging the remaining cable, refer to the figure above for the correct arrangement.
  • Take care not to subject the cable to any of the actions below. The One Invisible Connection contains a power circuit. You could damage the cable and subject yourself to an electric shock.
  • Handle the One Connect box carefully. It is heavy.
    

CLASS 1 LASER PRODUCT

• 
  Invisible laser radiation when open. Do not stare into beam.
  • Do not bend the One Invisible Connection cable excessively. Do not cut the cable.
  • Do not place heavy objects on the cable.
  • Do not disassemble either of the cable connectors.
• 
  Use of controls, adjustments, or the performance of procedures other than those specified herein may result in hazardous radiation exposure.

3. Connect your peripherals (antenna, cable box, Blu-ray player, etc.) to the One Connect box. See the Accessories Kit Guide for details.

Mounting the TV on a wall

If you mount this TV on a wall, follow the instructions exactly as set out by the manufacturer. Unless it is correctly mounted, the TV may slide or fall and cause serious injury to a child or adult and serious damage to the TV.

For models providing wall mount adapters, install them as shown in the figure below before installing the wall mount kit.

• Refer to the installation manual included with the Samsung wall mount kit.
  

TV size in inches	VESA screw hole specs (A * B) in millimeters	C (mm)	Standard Screw	Pitch (mm)	Quantity
85	600 x 400	19-21	M8	1.25	4

Do not install your wall mount kit while your TV is turned on. This may result in personal injury from electric shock.

• Do not use screws that are longer than the standard dimension or do not comply with the VESA standard screw specifications. Screws that are too long may cause damage to the inside of the TV set.
• For wall mounts that do not comply with the VESA standard screw specifications, the length of the screws may differ depending on the wall mount specifications.
• Do not fasten the screws too firmly. This may damage the product or cause the product to fall, leading to personal injury. Samsung is not liable for these kinds of accidents.
• Samsung is not liable for product damage or personal injury when a non-VESA or non-specified wall mount is used or when the consumer fails to follow the product installation instructions.
• Do not mount the TV at more than a 15 degree tilt.
• Always have four people mount the TV onto a wall.

Providing proper ventilation for your TV

When you install your TV and One Connect, maintain a distance of at least 4 inches between the TV and One Connect with other objects (walls, cabinet sides, etc.) to ensure proper ventilation. Failing to maintain proper ventilation may result in a fire or a problem with the product caused by an increase in its internal temperature.

When you install your TV with a stand or a wall mount, we strongly recommend you use parts provided by Samsung Electronics only. Using parts provided by another manufacturer may cause difficulties with the product or result in injury caused by the product falling.

Safety Precaution: Securing the TV to the wall to prevent falling

Pulling, pushing, or climbing on the TV may cause the TV to fall. In particular, ensure your children do not hang on or destabilize the TV. This action may cause the TV to tip over, causing serious injuries or death. Follow all safety precautions provided in the Safety Flyer included with your TV. For added stability and safety, you can purchase and install the anti-fall device as described below.

Never place a television set in an unstable location. The television set may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as

• Using cabinets or stands recommended by the manufacturer of the television set.
• Only using furniture that can safely support the television set.
• Ensuring the television set is not overhanging the edge of the supporting furniture.
• Not placing the television set on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the television set to a suitable support.
• Not placing the television set on cloth or other materials that may be located between the television set and supporting furniture.
• Educating children about the dangers of climbing on furniture to reach the television set or its controls. If you are retaining and relocating the television set that you are replacing with this new set, you should apply the same precautions to the old set.

Preventing the TV from falling

1. Using the appropriate screws, firmly fasten a set of brackets to the wall. Confirm that the screws are firmly attached to the wall.

• You may need additional material such as wall anchors depending on the type of wall.

2. Using the appropriately sized screws, firmly fasten a set of brackets to the TV.

• For the screw specifications, refer to "Standard Screw" in the table.

3. Connect the brackets fixed to the TV and the brackets fixed to the wall with a durable, heavy-duty string, and then tie the string tightly.

• Install the TV near the wall so that it does not fall backwards.
• Connect the string so that the brackets fixed to the wall are at the same height as or lower than the brackets fixed to the TV.

The Samsung Smart Remote

About the Buttons on the Samsung Smart Remote

• The images, buttons, and functions of the Samsung Smart Remote may differ depending on the model.

Pairing the TV to the Samsung Smart Remote

When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung Smart Remote does not pair to the TV automatically, point it at the remote control sensor of the TV, and then press and hold the buttons labeled as shown in the figure on the left simultaneously for 3 seconds or more.

Installing batteries into the Samsung Smart Remote

1. Press the button at the top rear of the Samsung Smart Remote. The body will pop out slightly from the body cover.
2. Turn the remote over, and then slide the body of the remote upwards until the battery compartment is revealed.
3. If there are batteries in the remote, press the and buttons on both sides of the battery compartment to remove the existing batteries.
4. Insert two new batteries (1.5V AAA type) into the battery compartment making sure that the batteries' polarities (+, -) are oriented correctly. When done, slide the body of the remote until it is nearly in its original position.
5. Turn the remote over, press and hold the button on the top rear, and then slide the body of the remote down into place.

• Alkaline batteries are recommended for longer battery life.

Initial Setup

When you turn on your TV for the first time, it immediately starts the Initial Setup. Follow the instructions displayed on the screen and configure the TV's basic settings to suit your viewing environment.

• Noise may occur temporarily when the TV communicates with mobile devices.
• The SmartThings app is available on mobile devices for Android 6.0 or higher and iOS 10 or higher.
• To perform initialization by using the SmartThings app, the mobile device must have been connected via Wi-Fi.
• When the pop-up for setup does not appear automatically on the SmartThings app of your mobile device, proceed with the process after manually adding the TV using Add Device on the dashboard of the SmartThings app.

Using the TV Control Stick

You can use the Control Stick on the bottom right of the TV instead of the remote control to control most of the functions of your TV. While watching TV, you can change the channel by pressing the up and down directional buttons on the Control Stick or adjust the volume by pressing the left and right directional buttons. Press the button on the Control Stick to display the Control menu.

To run an item on the menu, press the directional buttons on the Control Stick to move the focus to the item, and then press the button on the Control Stick.

• The screen may dim if the protective film on the SAMSUNG logo or the bottom right of the TV is not detached.
  Please remove the protective film.

The Control Stick is located on the bottom right of the TV.

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of the troubleshooting tips apply, please visit "www.samsung.com"; and click Support or contact the call center listed on the back cover of this manual.

• For detailed information on troubleshooting, watch the troubleshooting videos atwww.samsung.com/spsn.
• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.
• To keep your TV in optimum condition, upgrade to the latest software. Use theUpdate Now or Auto Update functions on the TV's menu ( Settings > Support > Software Update > Update Now or Auto Update).
• While the fan is operating to cool the temperature inside the product, a specific level of noise may occur. However, Samsung manages noise in accordance with strict management standards. In case of excessive noise, contact an authorized Samsung service center.

The TV won't turn on

• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
• Make sure that the wall outlet is working and the power indicator at the bottom right of the TV is lit and glowing a solid red.
• Try pressing the Power () button at the bottom right of the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to "Remote control does not work" below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or "Weak or No Signal" is displayed on the TV, or you cannot find a channel.

• Make sure the connection to the device is correct and that all cables are fully inserted.
• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.
• Confirm that the correct input source has been selected ( > Source).
• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device ( Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).
• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.
• If you are not using a cable box or satellite box, and your TV is receiving TV signals from an antenna or a cable wall connector, run Auto Program to search for channels ( Settings > Broadcasting > Auto Program).

The remote control does not work

• Check if the power indicator at the bottom right of the TV blinks when you press the remote's Power button. If it does not, replace the remote control's batteries.
• Make sure that the batteries are installed with their poles (+/–) in the correct direction.
• Try pointing the remote directly at the TV from 5 ft. to 6 ft. (1.5~1.8 m) away.
• If your TV came with a Samsung Smart Remote (Bluetooth Remote), make sure to pair the remote to the TV.

The cable box or satellite box remote control doesn't turn the TV on or off or adjust the volume.

• Program the cable box or satellite box remote control to operate the TV. Refer to the cable box or satellite box user manual for the SAMSUNG TV code.

The TV settings are lost after 5 minutes

• The TV is in the Retail Mode. Change the Usage Mode in the System Manager Menu to Home Mode ( Settings > General > System Manager > Usage Mode > Home Mode).

Intermittent Wi-Fi

• Make sure the TV has a network connection ( Settings > General > Network > Network Status).
• Make sure the Wi-Fi password is entered correctly.
• Check the distance between the TV and the Modem/Router. The distance should not exceed 50 ft (15.2 m).
• Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the Modem/Router. (The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/ fireplaces, etc.)
  
• Contact your Internet Service Provider (ISP) and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

Video App problems (Youtube etc)

• Change the DNS to 8.8.8.8. Select Settings > General > Network > Network Status > IP Settings > DNS Setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.
• Reset by selecting Settings > Support > Self Diagnosis > Reset Smart Hub.

Maintenance

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

• Diagnose your TV
• Adjust the TV settings for you
• Perform a factory reset on your TV
• Install recommended firmware updates

How does Remote Support work?
You can easily get Samsung Remote Support service for your TV.

1. Call the Samsung Contact Center and ask for remote support.
2. Open the menu on your TV, and then go to the Support section. ( Settings > Support)
3. Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the technician.
4. The technician will then access your TV.

Eco Sensor and screen brightness

Eco Sensor adjusts the brightness of the TV automatically. This feature measures the light in your room and optimizes the brightness of the TV automatically to reduce power consumption. If you want to turn this off, go to Settings > General > Eco Solution > Ambient Light Detection.

• If the screen is too dark while you are watching TV in a dark environment, it may be due to theAmbient Light Detection function.
• The eco sensor is located at the bottom right of the TV. Do not block the sensor with any object. This can decrease picture brightness.

Caring for the TV

• If a sticker was attached to the TV screen, some debris can remain after you remove the sticker. Please clean the debris off before watching TV.
• The exterior and screen of the TV can get scratched during cleaning. Be sure to wipe the exterior and screen carefully using a soft cloth to prevent scratches.
• Do not spray water or any liquid directly onto the TV. Any liquid that goes into the product may cause a failure, fire, or electric shock.
• To clean the screen, turn off the TV, then gently wipe away smudges and fingerprints on the panel with a micro-fiber cloth. Clean the body or panel of the TV with a micro-fiber cloth dampened with a small amount of water. After that, remove the moisture with a dry cloth. While cleaning, do not apply strong force to the surface of the panel because it can damage the panel. Never use flammable liquids (benzene, thinner, etc.) or a cleaning agent. For stubborn smudges, spray a small amount of screen cleaner on a micro-fiber cloth, and then use the cloth to wipe away the smudges.

Specifications and Other Information

Specifications

Environmental Considerations

Notes

• Design and specifications are subject to change without prior notice.
• This device is a Class B digital apparatus.
• For information about the power supply, and more information about power consumption, refer to the information on the label attached to the product.
  • On One Connect models, the label is attached to the bottom of the One Connect.
  • On most models, the label is attached to the back of the TV. (On some models, the label is inside the cover terminal.)
• Typical power consumption is measured according to Energy Star Program requirements for televisions.
• Will provide complimentary upgrade for HDMI 8K 60A support when available. Please contact customer support for more details.
• Your TV and its accessories may look different than the product images presented in this manual, depending on the model.
• All drawings are not necessarily to scale. Some dimensions are subject to change without prior notice. Refer to the dimensions before installing your TV. Not responsible for typographical or printed errors.
• To connect a LAN cable, use a CAT 7 (*STP type) cable for the connection. * Shielded Twist Pair

Dispose unwanted electronics through an approved recycler.

To find the nearest recycling location, go to our website: www.samsung.com/recyclingdirect or call, (877) 278 - 0799

Decreasing power consumption

When you shut the TV off, it enters Standby mode. In Standby mode, it continues to draw a small amount of power. To decrease power consumption, unplug the power cord when you don't intend to use the TV for a long time.

Dimensions

Back panel detail / Rear view

• The displayed image may differ from your TV, depending on the model.

(Unit: inches)

Warning! Important Safety Instructions

Please read the Safety Instructions before using your TV.

			Class II product: This symbol indicates that a safety connection to electrical earth (ground) is not required.
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.			AC voltage: Rated voltage marked with this symbol is AC voltage.
	This symbol indicates that high voltage is present inside. It is dangerous to make any kind of contact with any internal part of this product.		DC voltage: Rated voltage marked with this symbol is DC voltage.
	This symbol indicates that this product has included important literature concerning operation and maintenance.		Caution. Consult instructions for use: This symbol instructs the user to consult the user manual for further safety related information.

• The slots and openings in the cabinet and in the back or bottom are provided for necessary ventilation. To ensure reliable operation of this apparatus and to protect it from overheating, these slots and openings must never be blocked or covered.
  • Do not place this apparatus in a confined space, such as a bookcase or built-in cabinet, unless proper ventilation is provided.
  • Do not place this apparatus near or over a radiator or heat register, or where it is exposed to direct sunlight.
  • Do not place vessels (vases etc.) containing water on this apparatus, as this can result in a fire or electric shock.
  • Accumulated dust can cause an electric shock, an electric leakage, or a fire by causing the power cord to generate sparks and heat or by causing the insulation to deteriorate.
  • An improper ground may cause electric shock or equipment damage. (Class l Equipment only.)
  • 
    This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
• Do not expose this apparatus to rain or place it near water (near a bathtub, washbowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool, etc.). If this apparatus accidentally gets wet, unplug it and contact an authorized dealer immediately.
• This apparatus uses batteries. In your community, there might be environmental regulations that require you to dispose of these batteries properly. Please contact your local authorities for disposal or recycling information.
• Do not overload wall outlets, extension cords, or adaptors beyond their capacity, since this can result in fire or electric shock.
• Power-supply cords should be placed so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular attention to cords at the plug end, at wall outlets, and at the point where they exit from the appliance.
• To protect this apparatus from a lightning storm, or when left unattended and unused for long periods of time, unplug it from the wall outlet and disconnect the antenna or cable system. This will prevent damage to the set due to lightning and power line surges.
• Before connecting the AC power cord to the DC adaptor outlet, make sure that the voltage designation of the DC adaptor corresponds to the local electrical supply.
• Never insert anything metallic into the open parts of this apparatus. This may cause a danger of electric shock.
• To avoid electric shock, never touch the inside of this apparatus. Only a qualified technician should open this apparatus.
• Be sure to plug in the power cord until it is firmly seated. When unplugging the power cord from a wall outlet, always pull on the power cord's plug. Never unplug it by pulling on the power cord. Do not touch the power cord with wet hands.
• If this apparatus does not operate normally - in particular, if there are any unusual sounds or smells coming from it - unplug it immediately and contact an authorized dealer or service center.
• Be sure to pull the power plug out of the outlet if the TV is to remain unused or if you are going to leave the house for an extended period of time (especially when children, elderly, or disabled people will be left alone in the house).
• Be sure to contact an authorized Samsung service center for information if you intend to install your TV in a location with heavy dust, high or low temperatures, high humidity, chemical substances, or where it will operate 24 hours a day such as in an airport, a train station, etc. Failure to do so may lead to serious damage to your TV.
• Use only a properly grounded plug and wall outlet.
• To turn off this apparatus completely, disconnect it from the wall outlet. To ensure you can unplug this apparatus quickly if necessary, make sure that the wall outlet and power plug are readily accessible.
• Store the accessories (batteries, etc.) in a location safely out of the reach of children.
• Do not drop or strike the product. If the product is damaged, disconnect the power cord and contact a Samsung service center.
• To clean this apparatus, unplug the power cord from the wall outlet and wipe the product with a soft, dry cloth. Do not use any chemicals such as wax, benzene, alcohol, thinners, insecticide, air fresheners, lubricants, or detergents. These chemicals can damage the appearance of the TV or erase the printing on the product.
• Do not expose this apparatus to dripping or splashing.
• Do not dispose of batteries in a fire.
• Do not short-circuit, disassemble, or overheat the batteries.
• There is danger of an explosion if you replace the batteries used in the remote with the wrong type of battery. Replace only with the same or equivalent type.
• 
  TO PREVENT THE SPREAD OF FIRE, KEEP CANDLES AND OTHER ITEMS WITH OPEN FLAMES AWAY FROM THIS PRODUCT AT ALL TIMES.
• Use care when touching the TV after it has been on for some time. Some parts can be warm to the touch.
• State of California Proposition 65 Warning
  
  This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.

Internet security
Samsung takes a number of steps to protect its Internet-compatible Smart TVs against unauthorized incursions and hacking. For example, certain sensitive communications between the TV and the Internet servers are encrypted. In addition, the TV's operating system has adopted controls to prevent the installation of unauthorized applications. Although we take steps to protect your Smart TV and personal information, no Internet-connected device or transmission is completely secure. We therefore encourage you to take additional steps to safeguard your TV, secure your Internet connection, and minimize the risk of unauthorized access. These steps are listed below:

• When Samsung releases software updates to improve the security of your TV, you should promptly install these updates. To automatically receive these updates, turn on Auto Update in the TV's menu ( > Settings > Support > Software Update > Auto Update). When an update is available, a popup message appears on the TV screen. Accept the software download and update by selecting YES when prompted. Take steps to secure your wireless router and network. Your router's manual should provide additional details about how to implement the following measures:
  • Secure your wireless router's management settings with a unique password to prevent unauthorized changes to security related settings.
  • Implement standard encryption (e.g., WPA2 encryption) on your wireless router to secure your wireless network signal.
  • Secure access to your wireless network with a hard-to-guess password.
  • Confirm your router's firewall setting is enabled (if so equipped).
  • Make sure that all your Internet-connected devices are behind your network's firewall.
  • If your router or modem has a standby mode button, use it to disconnect your home network from the Internet when it is not in use.
• Use strong passwords for all your Internet accounts (Netflix, Facebook, etc.). If your TV has a camera, recess the camera into the TV's bezel when it is not in use. Recessing the camera makes it inoperative.
• If any unexpected messages appear on your TV screen requesting permission to link a device or enable a remote session, do NOT accept.
• Do not visit suspicious web sites and do not install any suspicious programs. We recommend that users install only those authorized apps provided by Samsung through Samsung Smart Hub.

To obtain warranty service, please contact SAMSUNG at:
Samsung Electronics America, Inc.
85 Challenger Road
Ridgefield Park, NJ 07660-2112
1-800-SAMSUNG (726-7864) – www.samsung.com

The benefits of this Limited Warranty extend only to the original purchaser of Samsung products from an authorized

For a list of Samsung authorized retailers, please go to: http://www.samsung.com/us/peaceofmind/authorized_resellers.html.