Motorola EX115 Getting Started Manual page 55

CLAIMING
In order to claim the warranty service, you must return the Personal Communicator
and/or accessories in question to Motorola's Authorised Repair or Service Centre in
the original configuration and packaging as supplied by Motorola. Please avoid
leaving any supplementary items like SIM cards. The Product should also be
accompanied by a label with your name, address, and telephone number; name of
operator and a description of the problem. In the case of vehicular installation, the
vehicle in which the Personal Communicator is installed should be driven to the
Authorised Repair or Service Centre, as analysis of any problem may require
inspection of the entire vehicular installation.
In order to be eligible to receive warranty service, you must present your receipt of
purchase or a comparable substitute proof of purchase bearing the date of purchase.
The phone should also clearly display the original compatible electronic serial
number (IMEI) and mechanic serial number [MSN]. Such information is contained
with the Product.
You must ensure that any and all repairs or servicing is handled at all times by a
Motorola Authorised Service Centre in accordance with the Motorola Service
requirements.
In some cases, you may be requested to provide additional information concerning
the maintenance of the Products by Motorola Authorised Service Centres only,
therefore it is important to keep a record of any previous repairs, and make them
available if questions arise concerning maintenance.
CONDITIONS
This warranty will not apply if the type or serial numbers on the Product have been
altered, deleted, duplicated, removed, or made illegible. Motorola reserves the right
to refuse free-of-charge warranty service if the requested documentation can not be
presented or if the information is incomplete, illegible or incompatible with the
factory records.
Repair, at Motorola's option, may include reflashing of software, the replacement of
parts or boards with functionally equivalent, reconditioned or new parts or boards.
Replaced parts, accessories, batteries, or boards are warranted for the balance of
the original warranty time period. The Warranty Term will not be extended. All
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