Summary of Contents for SuperiorSleep EXPERIENCE SS350
- Page 1 SS350 Owner's Manual SCAN QR CODE FOR SERIAL NUMBER: _________________________ ADDITIONAL SUPPORT (Place your serial number here for ready reference) DOCUMENTS...
- Page 2 Owner’s manual | SS350 adjustable bed...
-
Page 3: Table Of Contents
Table of contents Safety precautions Parts list Installation guide Remote control guide Special functions Troubleshooting Warranty Model Number: MA004SBR01 This product and all our bedding products are covered by one or more of the following issued and pending U.S. patents including Nos. 9706848, 9744088, 8209801, 9795223, 8769739, 8209800, 9706848, 8769739, D663968, and other patents pending. -
Page 4: Safety Precautions
Unauthorized modifications to this product FOR OPTIMAL SAFETY, YOUR ADJUSTABLE BED SHOULD BE PLUGGED INTO A SURGE PROTECTOR (not supplied with this adjustable bed). Owner’s manual | SS350 adjustable bed... - Page 5 Safety Precautions Radio frequency is 2.4 ghz restrictions could damage your adjustable bed and FCC compliant device complies with part 15 void your warranty. of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not Small children and pets cause harmful interference, and (2) this device must accept any interference received, including...
-
Page 6: Parts List
Sync cable (1) ** * The leg comes assembled as one whole leg with the option of removable leg extenders. ** Only available with Twin XL, Split Cal King, and Split Queen bed sizes. Owner’s manual | SS350 adjustable bed... -
Page 7: Installation Guide
Installation Guide Setting up your adjustable bed Lift the folded adjustable bed out of the box, place it on a flat floor and unfold it. NOTE: Hold the edge of the bed when unfolding it. Do not hold the metal frames to avoid potential injury. Remove any accessory boxes from inside the frame. - Page 8 • If you installed bed legs, do not rest the bed on its side so the weight may not damage the legs. IMPORTANT! Make sure power cords do not obstruct any adjustable bed mechanisms. Owner’s manual | SS350 adjustable bed...
- Page 9 Installation Guide From under the head and foot sections of the bed, cut and remove the orange zip ties holding the bars. NOTES: • Cut these zip ties only AFTER the adjustable bed is turned over on its legs or placed on a platform bed with the top side facing up.
- Page 10 Line up the two beds, then use the bed leg strap to wrap the inside legs together tightly (front leg to front leg and back leg to back leg). Fasten the straps to prevent movement & maintain stability. Owner’s manual | SS350 adjustable bed...
- Page 11 Installation Guide Assembling the headboard bracket (optional) NOTE: Headboard bracket parts are sold separately. Turn the adjustable bed over with the top side facing downward. Remove the leg from the head section of the adjustable bed by turning the leg in a counter-clockwise direction. Slide the inner headboard bracket over the hole for the leg installation.
- Page 12 8. IMPORTANT! Make sure your platform or slatpack bed system can support the maximum weight of the adjustable bed (135 lb for Queen beds and 163 lb for King beds) and the mattress. Owner’s manual | SS350 adjustable bed...
-
Page 13: Remote Control Guide
Remote Control Guide Child Lock (1) Press and hold this button until the backlight flashes to lock or unlock the remote control keys. Pair (12) Press and hold this button until the backlight flashes for the remote control to enter into pairing mode. Head and Foot Position Adjustments (4, 5, 7, 15) Press and hold the up or down button to raise or lower the head and foot sections of your bed. - Page 14 5 seconds or until the remote backlight flashes. The new bed position is now stored in your selected preset button overriding the factory default. To restore the presets to their factory settings, see "Resetting your system". Owner’s manual | SS350 adjustable bed...
- Page 15 Remote Control Guide Pairing the remote control to your adjustable bed Your adjustable bed is already paired to your remote at the factory. Manual pairing is only needed for replacement remote controls . NOTE: For the pairing to be successful, make sure the distance between the control box and the remote control is not more than 2 meters.
-
Page 16: Resetting Your System
On the remote control, press and hold the ZG and FLAT buttons for 7 seconds until the remote backlight flashes. All customized settings on the remote control are now restored to their default settings. Owner’s manual | SS350 adjustable bed... -
Page 17: Special Functions
Special Functions Using the mounted USB ports The convenient USB ports located on the side of the head section of your adjustable bed provide easy access for charging today's tech devices. Activating the emergency power down feature Your adjustable bed supports the emergency power down feature when a power failure occurs while the head and/or foot sections are raised. - Page 18 Pair the bed to the app again next time you use the app. • For more information on using the mobile app to control your adjustable bed, see the Superior Sleep app guide. The mobile app in dark mode Owner’s manual | SS350 adjustable bed...
-
Page 19: Troubleshooting
Troubleshooting In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions below. Symptom Solutions The adjustable bed does not respond when Make sure the remote control is paired with the the remote is used. The remote does not adjustable bed. - Page 20 Clear any clutter or obstructions under and motion. around the adjustable bed. Radio frequency interference from other remotes or electronic devices may affect normal operation. Check the batteries in the remote. Press the lift buttons firmly and accurately. Owner’s manual | SS350 adjustable bed...
- Page 21 Troubleshooting In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions below. Symptom Solutions The adjustable bed is squeaking. Remove or loosen any pin, nut, bolt or white bushing one at a time. Lubricate it by applying the grease with a cotton swab.
-
Page 22: Warranty
Rize Home, LLC, manner set forth below. In the case of replacement unless Rize Home, LLC instructs otherwise in the parts provided by Rize Home, LLC, the warranty claims process (see below). Subject to advance Owner’s manual | SS350 adjustable bed... -
Page 23: Warranty Registration Form
Registration Warranty Registration Form Name: _______________________________________________ Phone: _________________________________________ Address: ________________________________________________________________________________________________ City: ________________________________________________ State: _______________ Zip code_______________ Email address: ___________________________________________________________________________________________ Store where purchased: _________________________________________________________________________________ Serial no: ________________________ Invoice no: ____________________ Model no: _______________________ Survey Please mail to: Gender: Rize Home, LLC Customer Care Center 31050 Diamond Parkway Age:... - Page 24 IF YOU EXPERIENCE ANY TROUBLE WITH YOUR ADJUSTABLE BED WITHIN THE WARRANTY PERIOD, PLEASE CONSULT THE TROUBLESHOOTING GUIDE PROVIDED WITH YOUR BED AND ONLINE, IF APPLICABLE. IF PROBLEMS PERSIST, PLEASE CALL CUSTOMER CARE TOLL FREE NUMBER 1-855-581-3095 Please have your receipt ready and available. Thank you and enjoy your adjustable bed!
Need help?
Do you have a question about the SS350 and is the answer not in the manual?
Questions and answers