Download
Share
Print this page
  1. Manuals
  2. Brands
  3. Hectronic Manuals
  4. Automobile Electronics
  5. Citea
  6. Maintenance manual

Hectronic Citea Maintenance Manual

Hide thumbs Also See for Citea:

Advertisement

Quick Links

Download this manual
Citea
Maintenance Manual
TU50.2062.00 03 02
Citea Maintenance Manual
1

Advertisement

loading
Need help?

Need help?

Do you have a question about the Citea and is the answer not in the manual?

Questions and answers

Related Manuals for Hectronic Citea

Summary of Contents for Hectronic Citea

  • Page 1 Citea Maintenance Manual TU50.2062.00 03 02 Citea Maintenance Manual...
  • Page 2 CITEA - MAINTENANCE MANUAL © Hectronic GmbH Copyrights are being claimed by Hectronic GmbH for this documentation. This documentation must neither be changed, supplemented or copied, nor used contrary to justified interests without prior written approval by Hectronic GmbH. Responsible for content: Product management parking Version 11.2017...
  • Page 3 CITEA - MAINTENANCE MANUAL Support & Hotline HelpDesk The HelpDesk system is used to assist our support team and offers you quick and uncomplicated assistance for requests. Tickets Each support request will be input as a so-called “Ticket” in the HelpDesk system.
  • Page 4 CITEA - MAINTENANCE MANUAL Kindly help us by specifying the following information in the ticket: • CityLine client data • Serial number of the machine in question • HecApp/HecSys version • Firmware version • Precise description of the problem or error message •...

  • Page 5: Change History

    CITEA - MAINTENANCE MANUAL CHANGE HISTORY Date Revision Chapter Description 01.02.2012 First issue 16.12.2013 Display (differentiation old/new) Service routines added Point 6.2 added Point 7.1 added 13.05.2016 General revision 30.11.2017 Service routines added Citea Maintenance Manual...

  • Page 6: Table Of Contents

    CITEA - MAINTENANCE MANUAL TABLE OF CONTENTS General safety instructions and operating instructions ........... 10 Safety instructions ......................10 Switch on/switch off the Citea ..................11 1.2.1 Switch off Citea ....................11 1.2.2 Switch on Citea ....................11 1.2.3 Switching on when in “out of operation” mode ..........12 Opening the electronics compartment ................
  • Page 7 CITEA - MAINTENANCE MANUAL 4.4.13 Print hardware config ticket (service routine 5.1.4) ........... 40 4.4.14 Print file system (service routine 5.1.5) ............41 4.4.15 Print transactions (service routine 5.2) ............. 42 4.4.16 Print service events (service routine 5.3) ............43 4.4.17...
  • Page 8 CITEA - MAINTENANCE MANUAL Error codes .......................... 69 Error codes driver - Applications ..................69 Error codes driver - Printer ..................... 70 Error codes driver – Banknote acceptor ................. 70 Error codes driver – Card reader ..................71 Communication module - General .................. 72 Communication module - Modem ...................
  • Page 9 CITEA - MAINTENANCE MANUAL 6.5.1.5 Replacing the cash box ..................92 6.5.1.6 Removing the head unit ................... 92 6.5.2 CashCode banknote acceptor ................93 Replacement of components ....................95 Replacement of ARM9 controller boards ................ 95 Replacement of accumulators ..................97 7.2.1...

  • Page 10: General Safety Instructions And Operating Instructions

    CITEA - MAINTENANCE MANUAL General safety instructions and operating instructions Safety instructions The following general rules must be observed when carrying out service and maintenance work: ESD note Under everyday conditions persons and objects can become charged with electrostatic energy, which can have voltages of several thousand volts.

  • Page 11: Switch On/Switch Off The Citea

    1. Open the electronics compartment. 2. Set the On/Off switch  to “0”.  The Citea is switched off and the display inactive. 1.2.2 Switch on Citea 3. Open the electronics compartment. 4. Set the On/Off switch  to “1”.

  • Page 12: Switching On When In "Out Of Operation" Mode

    5. Open the electronics compartment. 6. Set the On/Off switch  to “0”. 7. Wait until the display is blank. 8. Set the On/Off switch  to “1”.  The Citea is switched on again and the display shows Citea Maintenance Manual...

  • Page 13: Opening The Electronics Compartment

    As soon as the electronics area is opened, the machine switches to service mode. The service routines are carried out in this mode. Do not interfere with the electronics. Hectronic does not accept any liability or warranty for damage caused by improper handling of the electronics.

  • Page 14: Open/Close Supply Compartment

    CITEA - MAINTENANCE MANUAL Open/close the safe/power supply compartment To work at the power supply or to replace the accumulator, you have to open the safe compartment first. Components Door of the power supply compartment Phillips screws Locking mechanism Open the door of the power supply compartment :...
  • Page 15 CITEA - MAINTENANCE MANUAL Close the door of the 1. Place the power supply compartment door in the hinge at the power supply bottom and push the locking mechanism to the right so that the compartment supply compartment door can be closed.

  • Page 16: Service Check List

    CITEA - MAINTENANCE MANUAL Service check list Regular functional checks must be carried out to ensure a correction function and a long service life of the parking ticket machine. To do... Done  Check housing  Display / Information in service mode ...

  • Page 17: Details On The Check List

    CITEA - MAINTENANCE MANUAL Details on the check list 2.1.1 Housing Check sturdy and perpendicular installation (spirit level). Check for damage to the paintwork or other mechanical damage. Check fit and operability of the locks and doors.  Inspection interval: at least once a year 2.1.2 Display / Information in service mode...

  • Page 18: Intermediate Cash Box

    CITEA - MAINTENANCE MANUAL 2.1.6 Escrow Check the function by inserting coins. Also check both flaps (cash and return) for operability. The coin channels “return and cash” below the escrow must be in the correct position so that the coins are guided correctly.

  • Page 19: Service Leds

    CITEA - MAINTENANCE MANUAL Service LEDs LCD display until May 2012 (item no. 2062.45 40 05 01/ 2062.45 40 05 06) The display window has three integrated diodes (LED). These show the maintenance personnel the following states of the parking ticket machine: Out of service (red) The red LED signals that the parking ticket machine is out of service.

  • Page 20: Lcd Display (Item No. 2062.45 40 20 00)

    Display without labelling strip Display with labelling strip If you use one of the options “internal illumination” on the Citea, please ensure that the brightness sensor is not covered when using labelling strips! If the strip is above the sensor, the machine switches to continuous illumination.

  • Page 21: Use Of Labelling Strips

    3.2.1 Use of labelling strips Brightness sensor If you use one of the options “internal illumination” on the Citea, please ensure that the brightness sensor is not covered when using labelling strips together with the display item no. 2062.45 40 20 00.

  • Page 22: Service Routines

    CITEA - MAINTENANCE MANUAL Service routines The service routines are also part of the maintenance of the parking ticket machine. Using these programmes you can carry out different functions on the parking ticket machine. The following table shows you at a glance which service routines are available.
  • Page 23 CITEA - MAINTENANCE MANUAL Service routine Programme Description 6.0.0 Manual file transfer Manual data transfer 6.0.1 File transfer info File transfer info Online clearing Online clearing 6.1.0 Clearing Start clearing 6.1.1 Clearing information Online clearing status Do Collection /Chipknip/ Chipknip clearing...

  • Page 24: Overview Service Routines Hecapp Version V3

    CITEA - MAINTENANCE MANUAL Overview service routines HecApp version V3 Service routine Programme Description Print test ticket Print test ticket Statistics menu Statistics menu Print statistics Print statistics Simple statistics Simple statistics 1.0.0 Full statistics Full statistics 1.0.1 Separate statistics Separate statistics 1.0.2...
  • Page 25 CITEA - MAINTENANCE MANUAL Service routine Programme Description 6.15 Card reader report Card reader report 6.15.4 Supervisor report Supervisor report 6.15.5 Maintenance report Maintenance report 6.20 Test O.V. Ticket Host Test connection to violation ticket host Modem menu Modem menu...

  • Page 26: Starting The Service Routines

    CITEA - MAINTENANCE MANUAL Starting the service routines Citea automatically switches to service mode as soon as the electronics compartment is opened. The display shows the serial number, the date and the time. Selecting the service routine Press the special tariff button to browse the programme numbers.

  • Page 27: Printout Of A Statistics Ticket (Service Routine 1.0)

    CITEA - MAINTENANCE MANUAL Printing a test With a chip/test coin you can print a test ticket without having to open the ticket with chip electronic unit of the parking ticket machine. Insert a chip into the coin slot for the printout. The chip falls into the coin tray after the printout.
  • Page 28 CITEA - MAINTENANCE MANUAL Example of simple statistics ticket (1.0.0): Ticket header Location Version statistics ticket Date/ time of the printout Terminal no. / currency / decimal places / 0=DDMMYY, 1=MMDDYY Ticket number 1 Number of clearances / removals in total...
  • Page 29 CITEA - MAINTENANCE MANUAL Example of extended statistics (1.0.1): Ticket header Location Version statistics ticket Date / time of the printout Terminal no. / currency / decimal places / 0=DDMMYY, 1=MMDDYY Ticket number 000 Date / time of the last master reset...

  • Page 30: Print Report Ticket (Service Routine 1.1)

    CITEA - MAINTENANCE MANUAL 4.4.3 Print report ticket (service routine 1.1) Service routine 1.1 Tarif 1. Select the programme 1.1.  2. Confirm with the ticket request button. Sample ticket icket header Location Version statistics ticket Date / time of the printout Terminal no.

  • Page 31: Manual Time Input (Service Routine 2.0)

    CITEA - MAINTENANCE MANUAL 4.4.4 Manual time input (service routine 2.0) Service routine 2.0 Using this service routine you can set the date and time when needed. Tarif 1. Select the programme 2.0.  2. Confirm with the ticket request button.

  • Page 32: Itu Time Set (Service Routine 2.1)

    CITEA - MAINTENANCE MANUAL 4.4.5 ITU Time Set (service routine 2.1) Service routine 2.1 Using this service routing you activate the internet time update for the machine. 1. Select the programme 2.1. Tarif  2. Confirm with the ticket request button.

  • Page 33: Display Test (Service Routine 4)

    CITEA - MAINTENANCE MANUAL 4.4.7 Display test (service routine 4) Service routine 4 During the display test the function of all segments and pictograms is tested. Carry out this programme if you suspect a defect in the display. The display is fully functional if all segments and pictograms are shown completely.
  • Page 34 CITEA - MAINTENANCE MANUAL Sample printout: Ticket header Location Ticket type (service routine) Date / time of the printout Terminal number / currency /.decimal (after point) / 0=DDMMYY, 1=MMDDYY Ticket no. TO = standard tariff Weekday / chargeable time / tariff block number …...

  • Page 35: Print Flag-Config Ticket (Service Routine 5.1.0)

    CITEA - MAINTENANCE MANUAL 4.4.9 Print flag-config ticket (service routine 5.1.0) Service routine 5.1.0 The flags config ticket lists all functions activated on this machine. Select programme 5.1.0 and confirm with the ticket request button  Tarif The configuration ticket is printed.
  • Page 36 CITEA - MAINTENANCE MANUAL VALUES: Parameter Country code Currency Timeout time Timeout payment Intermediate cash box maximum Coin box maximum VAT rate COIN CHANNELS: Coin channels STAT. TIMES: Statistics times STAT. DURATIONS: Statistics durations Citea Maintenance Manual...

  • Page 37: Print Cards Config (Service Routine 5.1.1)

    CITEA - MAINTENANCE MANUAL 4.4.10 Print cards config (service routine 5.1.1) Service routine 5.1.1 The cards configuration ticket lists all settings relevant to card processing. 1. Select programme 5.1.1 and confirm with the ticket request button.  Tarif 2. The configuration ticket is printed.

  • Page 38: Print Comms Config Ticket (Service Routine 5.1.2)

    CITEA - MAINTENANCE MANUAL 4.4.11 Print comms config ticket (service routine 5.1.2) Service routine 5.1.2 The comms config ticket lists all communication settings that were stored in this machine. 1. Select programme 5.1.2 and confirm with the ticket request button.

  • Page 39: Print Software Config Ticket (Service Routine 5.1.3)

    CITEA - MAINTENANCE MANUAL 4.4.12 Print software config ticket (service routine 5.1.3) Service routine 5.1.3 The software config ticket lists all settings concerning the software and the file handling of the machine. 1. Select programme 5.1.3 and confirm with the ticket request button.

  • Page 40: Print Hardware Config Ticket (Service Routine 5.1.4)

    CITEA - MAINTENANCE MANUAL 4.4.13 Print hardware config ticket (service routine 5.1.4) Service routine 5.1.4 The hardware config ticket lists all hardware components installed in the Citea. Select programme 5.1.4 and confirm with the ticket request button.  Tarif The configuration ticket is printed.

  • Page 41: Print File System (Service Routine 5.1.5)

    CITEA - MAINTENANCE MANUAL 4.4.14 Print file system (service routine 5.1.5) Service routine 5.1.5 Using the service routine 5.1.5 you can request a printout of all loaded files with the date of the upload. You can check if the desired file was uploaded correctly.

  • Page 42: Print Transactions (Service Routine 5.2)

    CITEA - MAINTENANCE MANUAL 4.4.15 Print transactions (service routine 5.2) Service routine 5.2 Using service routine 5.2 you can get a printout from the machine about the transactions for a particular time period. 1. Select the programme 5.2. Tarif 2. Select the time period: From 16.07.13...

  • Page 43: Print Service Events (Service Routine 5.3)

    CITEA - MAINTENANCE MANUAL 4.4.16 Print service events (service routine 5.3) Service routine 5.3 Using service routing 5.3 you can request a printout of all service events and error messages. You can set a time period.  Select the programme 5.3 and confirm with the ticket request button.

  • Page 44: Test Online Host (Service Routine 6.5)

    CITEA - MAINTENANCE MANUAL  2. Confirm with the ticket request button. 3. Select the sub routine 6.1.0 (clearing) with the tariff button and confirm with the ticket request button. Using the sub routine 6.1.1 you can view the last transfer, or check, if the connection started with 6.1.0 has been established.

  • Page 45: Test Cnp Host (Service Routine 6.14)

    CITEA - MAINTENANCE MANUAL 4.4.21 Test CNP host (service routine 6.14) Service routine 6.14 With this service routine you can test the connection to the CNP host. 1. Select the programme 6.14. Tarif  2. Confirm with the ticket request button.

  • Page 46: Copy Data Backup File (Service Routine 7.1)

    4.4.25 Batch copy (service routine 7.3) Service routine 7.3 Using this service routine, you can copy the batch files to the Citea/from the Citea to the USB stick. Data from the machine can only be transferred to the USB stick, if previously the respective options have activated for the download in the file fbc.xml.

  • Page 47: Diskc Copy (Service Routine 7.4)

    Service routine 7.7 As an alternative to the AutoUSB function, you can use the service routine 7.7 to upload additional configuration files from a USB stick to the Citea. The files must be stored in the root directory of the USB stick, certificates for card readers in the folder “/ssl“, data...

  • Page 48: Choose Language (Service Routine 8.0)

    4.4.29 Master reset (service routine 8.1) Service routine 8.1 A master reset deletes all transaction data such as the statistics in the Citea. These data cannot be restored again. Carry out this service routine only, if this is absolutely necessary (e.g. during initial commissioning).

  • Page 49: Close Pa Machine (Service Routine 8.2)

    4.4.30 Close PA machine (service routine 8.2) Service routine 8.2 Using this service routine will restart the operating system of the Citea. 1. Select the programme 8.2. Tarif 2. Confirm by pressing the button for special tariff 1 (third button from left).

  • Page 50: Overview Service Routines Hecapp Version V3

    CITEA - MAINTENANCE MANUAL Overview service routines HecApp version V3 4.5.1 Print test ticket (service routine 0) Service routine 0 After a paper roll replacement or a tariff and parameter transfer, a test ticket must be printed to check the function of the machine.
  • Page 51 CITEA - MAINTENANCE MANUAL  1. Select programme 1.0 and confirm with the ticket request button. Tarif 2. Select with the tariff button if you want simple statistics (1.0.0 “simple statistics”) or extended statistics (1.0.1 “full statistics”) and confirm again with the ticket request button.
  • Page 52 CITEA - MAINTENANCE MANUAL Example of extended statistics (1.0.1): Ticket header Location Version statistics ticket Date/ time of the printout Terminal no / currency / decimal places Ticket number Number of clearances / removals Number of overpayments Number of credit card payments...

  • Page 53: Print Report Ticket (Service Routine 1.1)

    CITEA - MAINTENANCE MANUAL 4.5.3 Print report ticket (service routine 1.1) Service routine 1.1 Tarif 1. Select the programme 1.1.  2. Confirm with the ticket request button. Sample ticket Ticket header Location Version ticket Date / time of the printout Terminal number / currency / decimal places Number of the current entry (ring memory, max.

  • Page 54: Manual Time Setting (Service Routine 2.0)

    CITEA - MAINTENANCE MANUAL 4.5.4 Manual time setting (service routine 2.0) Service routine 2.0 Using this service routine you can set the date and time when needed. Tarif 1. Select the programme 2.0.  2. Confirm with the ticket request button.

  • Page 55: Itu Time Set (Service Routine 2.1)

    CITEA - MAINTENANCE MANUAL 4.5.5 ITU Time Set (service routine 2.1) Service routine 2.1 Using this service routing you activate the internet time update for the machine. Further information on the settings can be found in chapter 7. 1. Select the programme 2.1.

  • Page 56: Display Test (Service Routine 4)

    CITEA - MAINTENANCE MANUAL 4.5.7 Display test (service routine 4) Service routine 4 During the display test the function of all segments and pictograms is tested. Carry out this programme if you suspect a defect in the display. The display is fully functional if all segments and pictograms are shown completely.
  • Page 57 CITEA - MAINTENANCE MANUAL Sample printout: Ticket print key Location Ticket type Date / time of the printout SN: Serial number / currency / ..decimal digit (after comma) Ticket no. Profiles: Here the individual tariffs are listed in days T0: Standard tariff / T1: Special tariff 1 / T2: Special tariff 2...

  • Page 58: Print Flags Config Ticket (Service Routine 5.1.0)

    CITEA - MAINTENANCE MANUAL 4.5.9 Print flags config ticket (service routine 5.1.0) Service routine 5.1.0 The flags config ticket lists all functions and settings activated on this machine. Select programme 5.1.0 and confirm with the ticket request button  Tarif The configuration ticket is printed.
  • Page 59 CITEA - MAINTENANCE MANUAL KEY DISPLAY: Keyboard CONFIG: Configuration PRINTER: Printer ITU: ITU settings APPLICATION: Application COINBOX: Coin box NOTEBOX: Bank note box … Citea Maintenance Manual...

  • Page 60: Print Cards Config Ticket (Service Routine 5.1.1)

    CITEA - MAINTENANCE MANUAL 4.5.10 Print cards config ticket (service routine 5.1.1) Service routine 5.1.1 The cards configuration ticket lists all settings relevant to card processing. 1. Select programme 5.1.1 and confirm with the ticket request button.  Tarif 2. The configuration ticket is printed.

  • Page 61: Print Comms Config Ticket (Service Routine 5.1.2)

    CITEA - MAINTENANCE MANUAL 4.5.11 Print comms config ticket (service routine 5.1.2) Service routine 5.1.2 The comms config ticket lists all communication settings that were stored in this machine. 1. Select programme 5.1.2 and confirm with the ticket request button.
  • Page 62 CITEA - MAINTENANCE MANUAL CityLine: CityLine settings CR NET CONFIG: Card reader NETWORK SETTINGS: Network Citea Maintenance Manual...

  • Page 63: Print Software Config Ticket (Service Routine 5.1.3)

    CITEA - MAINTENANCE MANUAL 4.5.12 Print software config ticket (service routine 5.1.3) Service routine 5.1.3 The software config ticket lists all settings concerning the software and the file handling of the machine. 1. Select programme 5.1.3 and confirm with the ticket request button.

  • Page 64: Print Hardware Config Ticket (Service Routine 5.1.4)

    CITEA - MAINTENANCE MANUAL 4.5.13 Print hardware config ticket (service routine 5.1.4) Service routine 5.1.4 The hardware config ticket lists all hardware components installed in the Citea. Select programme 5.1.4 and confirm with the ticket request button.  Tarif The configuration ticket is printed.

  • Page 65: Print File System (Service Routine 5.1.5)

    CITEA - MAINTENANCE MANUAL 4.5.14 Print file system (service routine 5.1.5) Service routine 5.1.5 Using the service routine 5.1.5 you can request a printout of all loaded files with the date of the upload. You can check if the desired file was uploaded correctly.

  • Page 66: Print Service Events (Service Routine 5.3)

    CITEA - MAINTENANCE MANUAL 4.5.15 Print service events (service routine 5.3) Service routine 5.3 Using service routing 5.3 you can request a printout of all service events and error messages. You can set a time period.  Select the programme 5.3 and confirm with the ticket request button.

  • Page 67: Cityline Offline Synchronisation (Service Routine 8.1)

    2. Confirm with the ticket request button.  4.5.19 File backup (service routine 8.2) Service routine 8.2 Using this service routine you create a file backup of the Citea. 2. Select the programme 8.2. Tarif 2. Confirm with the ticket request button. ...

  • Page 68: Carry Out Diagnostics (Service Routine 9.4)

    CITEA - MAINTENANCE MANUAL 4.5.21 Carry out diagnostics (service routine 9.4) Service routine 9.4 Using service routine 9.4, you can carry out operation diagnostics for all installed components. 1. Select the programme 9.4. Tarif  2. Confirm with the ticket request button.

  • Page 69: Error Codes

    CITEA - MAINTENANCE MANUAL Error codes This chapter describes errors, which appear in the log file or which can be shown on the display. Error codes driver - Applications Error code Description 20000001 Empty queue 20000002 Queue record too large...

  • Page 70: Error Codes Driver - Printer

    CITEA - MAINTENANCE MANUAL Error codes driver - Printer Error code Description 20000301 Init failed 20000302 Function not fixed 20000303 Wrong parameter 20000304 Found bad status 20000305 Memory allocation failed 20000306 Already opened 20000307 Unknown printer type 20000308 Invalid state...

  • Page 71: Error Codes Driver - Card Reader

    CITEA - MAINTENANCE MANUAL Error codes driver – Card reader Error code Description 20000501 Only accept Euro 20000502 Does not accept Euro 20000503 Already opened 20000504 Reply message code unexpected 20000505 Call parameter 20000506 Reply message bad parameter 20000507 Property range...

  • Page 72: Communication Module - General

    CITEA - MAINTENANCE MANUAL Communication module - General Error code Description 20000601 Init failed 20000602 Not initialized 20000603 Driver already opened 20000604 Modem inactive 20000605 Hang-up failed 20000606 Modem answer timeout 20000607 GPRS not supported 20000608 No APN 20000609 No receiver number...

  • Page 73: Communication Module - Modem

    CITEA - MAINTENANCE MANUAL Communication module - Modem Error code Description 20000630 E2SMSRI command failed 20000631 CPMS command failed 20000632 WSTR command failed 20000633 E2IPA command failed 20000634 AT command failed 20000635 CSQ command failed 20000636 CREG command failed 20000637...

  • Page 74: Communication Module - Online Payment

    CITEA - MAINTENANCE MANUAL Communication module - Online payment Error code Description 20000680 Key request failed 20000681 Answer timeout 20000682 Different station id 20000683 Different ticket number 20000684 Different message counter 20000685 Rejected 20000686 Wrong parameter 20000687 Null parameter 20000688...

  • Page 75: Communication Module - Online Error

    CITEA - MAINTENANCE MANUAL Communication module - Online error Error code Description 200C0XXX MS / FlexPark errors 200C1XXX Credit Call errors 200C2XXX MS / FlexPark errors 200C3XXX Connection problems with CNP Host 200B0XXX Bays Server 5.10 BDE error Error code...
  • Page 76 CITEA - MAINTENANCE MANUAL Error code Description 3000000C Number of coins in coin-box exceed allowed limit 3000000D Ticket was not printed since some defined warning time 3000000E System start exception (not critical) 3000000F System stop exception (not critical) 30000010 Signalled when application exits standby mode...

  • Page 77: Coin Channel Error

    CITEA - MAINTENANCE MANUAL 5.12 Coin channel error Error code Description 30000100 An unrecognized escrow error 30000101 Error during coins accepting 30000102 Coin slot could not be unlocked 5.13 Card reader error Error code Description 30000200 No card reader configured in system...

  • Page 78: Payment Process Error

    CITEA - MAINTENANCE MANUAL 5.15 Payment process error Error Description code 30000300 Payment was properly finished 30000301 Amount is not valid (and process was cancelled because of 'MoneyBackOnTicketReturn') 30000302 Payment event cannot be notified 30000303 Specified online payment type is not implemented...

  • Page 79: Card Handling Error

    CITEA - MAINTENANCE MANUAL 5.17 Card handling error Error code Description 30000400 Machine exits Card Recharge state and goes to Payment state 30000401 Card debiting failure 30000402 Card is not valid 30000403 No card in reader 30000404 Card is in reader but is not readable...

  • Page 80: Whitelist Error

    CITEA - MAINTENANCE MANUAL 5.19 Whitelist error Error code Description 00000000 Card allowed regarding to whitelist 300004B0 Card number is not on whitelist 300004B1 Whitelist file does not exist 300004B3 Whitelist file is not valid (corrupted) 5.20 Parking bay management...
  • Page 81 CITEA - MAINTENANCE MANUAL 30000611 File create error 30000612 Wrong file type 30000613 File header update error 30000614 Copy backup is not allowed 30000615 Data mirror creation error 30000616 No CF card inserted 30000617 No FBC file found 30000618 No USB drive inserted...

  • Page 82: Printer Error

    CITEA - MAINTENANCE MANUAL 5.23 Printer error Error code Description 30000500 Paper warning detected 30000501 No paper in printer 30000502 Paper jam detected 30000503 Printer cut error 30000504 An unrecognized printer error 30000505 Marked paper not found 30000506 Printer header up detected...

  • Page 83: General Error

    CITEA - MAINTENANCE MANUAL 5.27 General error Error code Description 30000800 Action already in progress 30000801 Action is not defined (unknown) 30000820 Parity check failed 30000821 Decrypting failed – perhaps wrong key used 30000900 General RFC failure Citea Maintenance Manual...

  • Page 84: Cleaning

    CITEA - MAINTENANCE MANUAL Cleaning Cleaning of aluminium housings The aluminium housing is an older housing model of the Citea. Since 2012, the Citea housing is delivered with power coating. In order to maintain the neat appearance and to reduce any chemical attack, it is recommended to clean the anodised aluminium housing regularly.

  • Page 85: Cleaning Of Power-Coated Housings

    CITEA - MAINTENANCE MANUAL Cleaning of powder-coated housings The use of a suitable detergent depends on the respective powder-coating of the parking ticket machine. For units with an anti-graffiti powder-coating you require a different detergent than for a machine without anti-graffiti powder-coating.

  • Page 86: With Anti-Graffiti Powder Coating

    CITEA - MAINTENANCE MANUAL Please note! Following cleaning agents are NOT recommended under any circumstances: • Wire brushes, steel wool and emery paper • Acidic or alkaline detergents • Abrasive cleaners Never use any steam or high-pressure cleaners! Any water vapour entering could cause damage to the electronics.

  • Page 87: Cleaning Of Coin Shutters

    CITEA - MAINTENANCE MANUAL Cleaning of coin shutters The coin shutters should be cleaned at regular intervals (at least 1x per year), especially if the machine is exposed to a high concentration of dust or other contamination. (1) Remove the coin shutter from the machine as described under point 7.4. Remove the front panel.
  • Page 88 CITEA - MAINTENANCE MANUAL Loosen the T-bar from the shutter pendulum. Remove the shutter pendulum and clean it. Do not use any scouring agents or solvents, which may affect the plastic. Now clean the coin channel, e.g. with a pipe cleaner. Do not use any abrasive agents or solvents, which could damage the plastic.

  • Page 89: Cleaning Of Card Readers

    CITEA - MAINTENANCE MANUAL Cleaning of card readers To ensure failure-free operation of the Citea, the card reader must be cleaned at regular intervals, depending on the frequency level of the parking ticket machine, however at least once a week.

  • Page 90: Cleaning Of Banknote Acceptors (Bna)

    CITEA - MAINTENANCE MANUAL Cleaning of banknote acceptors (BNA) 6.5.1 Comestero banknote acceptor 6.5.1.1 Components Validator head Bezel Head release lock Cash box Cash box release handle 6.5.1.2 LEDs If the BNA detects an error that is preventing normal operation, the bezel LEDs will indicate the cause of the problem by flashing in a certain sequence as shown in the table 5 below.

  • Page 91: Access To The Transport Unit

    CITEA - MAINTENANCE MANUAL 6.5.1.3 Access to the transport unit To clean, pull the top cover release latch forward and lift the upper cover. The note path is now exposed for cleaning. To close, push the cover down again until it clicks into place.

  • Page 92: Replacing The Cash Box

    CITEA - MAINTENANCE MANUAL 6.5.1.5 Replacing the cash box To remove the cash box from the BNA, first unlock the head release lock. Pull the silver cash box release handle. The cash box will slide forward for removal. To replace the cash box, simply slide it into the chassis and push until it clips into place 6.5.1.6...

  • Page 93: Cashcode Banknote Acceptor

    CITEA - MAINTENANCE MANUAL 6.5.2 CashCode banknote acceptor Dust and particles of dirt can accumulate on the sensors and rollers during normal operation, negatively impacting the performance of the device (both speed and acceptance rate). Clean the banknote acceptor at regular intervals, however at least every...
  • Page 94 CITEA - MAINTENANCE MANUAL Open the guides. Now you can access the sensors and transport drive mechanism. Rollers and rubber o-rings Sensors • First blow entire note path with compressed air to remove all fine dust and loose particles. Pay special attention to wheels and rollers •...

  • Page 95: Replacement Of Components

    Replacement of components Replacement of ARM9 controller boards The Citea machine can be equipped with two versions of ARM9 controller boards: The ARM versions 1 (item no. 2062.72.010.01 / item no. 2062.72.010.05) and 2 (item no. 2062.72.010.02 / item no. 2062.72.010.07). The versions are best distinguished by their item number on the...
  • Page 96 CITEA - MAINTENANCE MANUAL Depending on the version, the AC-ARM9 board is generally equipped with the following (installed) firmware: ARM Version ARM Version 2 ARM Version 1 Item no. 2062.72.010.02 Item no. 2062.72.010.01 Item number Item no. 2062.72.010.07 Item no. 2062.72.010.05 Version 2 ≥...

  • Page 97: Replacement Of Accumulators

    If the red LED flashes, the accumulator must be replaced immediately. In general, the following rules must be taken into consideration: Do only use accumulators that have been approved by Hectronic for this purpose. The machine must be switched off for the accumulator replacement.
  • Page 98 A control displays is also advantageous as it informs you about the state of the charger and the connected batteries. Hectronic offers a suitable battery charger. It can be ordered using the item number 2062.90 05 03 00 Accumulators with a residual voltage of less than 10.4V are completely...

  • Page 99: Replacing The Accumulator On Solar-Powered Units

    On/Off switch on the controller to “I”. 9. Close the electronics compartment. Order number A suitable accumulator (12 V / 75 Ah) for solar operation can be ordered from Hectronic using the item number: 2062.45 11 02 00 Citea Maintenance Manual...

  • Page 100: Replacing The Accumulator In Main-Powered Units

    (10.) Put on the cover of the power supply unit and tighten the screws (only for older models). 11. Turn the Citea back on. 12. Close the electronics compartment Order number A suitable accumulator (12 V / 7 Ah) for mains-powered devices can be ordered from Hectronic using the item number: 2062.45 11 01 00...

  • Page 101: Replacement Of Paper Rolls

    CITEA - MAINTENANCE MANUAL Replacement of paper rolls If the unit is in “OUT OF SERVICE” mode, it must be switched on prior to the paper roll replacement so that the unit can recognise the process of the paper roll replacement! 1.
  • Page 102 CITEA - MAINTENANCE MANUAL Order numbers thermal paper Suitable thermal paper can be ordered from Hectronic using the following item numbers: Paper roll with Hectronic print: (225 mm Ø, 400 m long) 2057.90 02 00 01 Unprinted paper roll (225 mm Ø, 400 m long) 2062.90 02 00 00...

  • Page 103: Replacement Of Coin Validating Equipment

    CITEA - MAINTENANCE MANUAL Replacement of coin validator equipment Procedure To replace the coin validator, open the wing nut and push the metal cover towards the right. Now you can easily remove the coin validator. Replacement of coin shutters (1) Open the door of the electronics compartment. Switch off the machine and remove the white connector from the coin shutter.
  • Page 104 CITEA - MAINTENANCE MANUAL (2) Remove the two screws and washers from the spacer bolts. Ensure that you do not lose the parts! Remove screws and washers (3) Remove the coin shutter. Coin slot without coin shutter Removal of the coin shutter (4) Take the new coin shutter and connect the white connector of the connection cable to the socket.
  • Page 105 CITEA - MAINTENANCE MANUAL (5) Position the new coin shutter on the bolts and insert the washers and screws. Tighten the screws lightly. You must still be able to move the coin shutter slightly to and fro. The coin shutter is installed correctly, if the coin exit slot points downwards and the connection cable is on the left when viewed from the rear.

  • Page 106: Replacement Of Keyboard Modules

    CITEA - MAINTENANCE MANUAL (7) Check again from both sides if the coin shutter is positioned correctly. (8) Switch on the machine and close the electronics compartment. (9) As soon as the display shows “Payment required” (or similar, depending on the settings), make a test payment using a service chip or a coin to check the correct functioning of the machine.

  • Page 107: Opening The Safe/Replacement Of The Coin Box

    CITEA - MAINTENANCE MANUAL Opening the safe/ Replacement of the coin box If the machine is in the “out of service” mode, it must be switched on prior to replacing the coin box so that it recognises the replacement. 1. Insert the cruciform key  into the bottom key hole of the electronics compartment door and turn it to the left.

  • Page 108: If You Lose The Key

    CITEA - MAINTENANCE MANUAL If you lose the key The safe is equipped with a changeable security key-lock. If you ever have to re-programme an already programmed lock, proceed as follows: 1. Open the safe with an original factory key (marked with “WS”) and remove the key again from the lock.

  • Page 109: Initial Setup Hecapp V3

    CITEA - MAINTENANCE MANUAL Initial setup HecApp V3 The following accessories are required for the initial setup of the HecApp version V3 with an USB stick: • 1 USB stick • Data exported from CityLine USB stick Unpack the data exported from CityLine (tariffs, display texts…) and store them in the Download folder.
  • Page 110 Initial setup HecApp V3 CITEA - MAINTENANCE MANUAL Procedure Connect USB Connect the USB memory stick to an USB port of the CPU. It doesn’t stick matter which of the two USB ports you use. Press the Press the green button on the display. The setup process will now start green button automatically.
  • Page 111 CITEA - MAINTENANCE MANUAL Printout Once the setup is finished, the following check printout will be printed: „-“ (minus) = the setup process was not successful, the software was not installed „+“ (plus) = the setup process was successful, the software was installed Remove USB Remove the USB memory stick from the USB port.

  • Page 112: Upgrade/Downgrade Cita Firmware Hecsys/Hecapp

    CITEA - MAINTENANCE MANUAL Upgrade/downgrade Citea firmware Hecsys/HecApp the firmware versions Hecapp V1 and V3 can be upgraded or downgraded as needed. A downgrade may be reasonable under certain circumstances: e.g. a customer receives a parking ticket machine equipped with a V3 version. Now he needs a special application, which he didn't request in his order, but really needs to operate the machine.

  • Page 113: Ac-Arm9 Board Versions 1 And 2

    CITEA - MAINTENANCE MANUAL AC-ARM9-Board Versions 1 and 2 Both versions are best distinguished by their item number on the adhesive label located at the slot for the CompactFlash card: Version 1 Version 2 2062.72.010.02 2062.72.010.01 2062.72.010.05 2062.72.010.07 Citea Maintenance Manual...

  • Page 114: Firmware Upgrade

    Stick the USB memory stick into one of the USB ports on the AC-ARM9 board. Turn the machine on. CITEA starts loading the files. The upgrade may last up to 8 minutes. It is completed, when the following notice is displayed: “Service Routine 0.0 Print Test Ticket“.

  • Page 115: Firmware Downgrade

    Stick the USB memory stick into one of the USB ports on the AC-ARM9 board. Turn the machine on. CITEA starts loading the files. The upgrade may last up to 8 minutes. It is completed, if the following screen appears on the display: “Service Routine 0.0 Print Test Ticket“.

  • Page 116: Touch Display

    CITEA - MAINTENANCE MANUAL 10 Touch display In order to install the touch project (graphic data for the touch display) on the Citea, you require: • 1 SD memory card (2 GB) • 1 USB memory stick • Touch software...
  • Page 117 CITEA - MAINTENANCE MANUAL 10.2 USB stick Save the following data on your USB stick: 10.3 Procedure Switch off the machine prior to transferring the data! Put the DIP switch 6 into position ON on the CPU. DIP switch Citea Maintenance Manual...
  • Page 118 CITEA - MAINTENANCE MANUAL Connect the USB stick to an USB port of the CPU. It does not matter Connect USB which of the two USB ports you use. stick Switch Citea on Turn the machine on and wait until Starting System is displayed on the screen, before you insert the SD memory card.
  • Page 119 CITEA - MAINTENANCE MANUAL Update process While the USB stick is being read, the LED on the USB stick will flash and a signal tone can be heard. The update process will now start automatically. Subsequently Loading config Please wait… is displayed on the screen.
  • Page 120 CITEA - MAINTENANCE MANUAL Turn off the machine. Switch Citea off Remove the SD memory card from the card slot. Remove the USB stick Remove USB stick and SD card from the USB port. Switch the DIP switch 6 back to OFF.

  • Page 121: Fallback System

    The USB stick must have at least 1 GB storage capacity! Kindly keep in mind that all data stored on the USB stick will be deleted! The ARM9 controller reset software is available for download on the Hectronic homepage under SupportMember DownloadsTechniciansSoftwareSoftware ParkingARM9 Controller Reset.
  • Page 122 CITEA - MAINTENANCE MANUAL Click Win32DiskImager.exe. When the “User account control” dialog box appears, click Yes to continue The following window opens: Click . Open again the unpacked folder Win32DiskImager-0.9.5-binary and click ResertV1.img and then Open. Under Device open the dropdown menu and select the USB stick connected to the computer.
  • Page 123 Set the DIP switches 1 and 6 on the ARM9 controller to ON and connect the USB stick with one of the USB ports of the ARM9 controller. Switch the Citea back on by setting the On/Off switch to “I”. As soon as the USB stick is read, the LED flashes on the USB stick.
  • Page 124 In conclusion, you therefore have to carry out the HecApp-V1 service routines 7.3 (batch copy) for the parameters and 7.7 (additional import) for the configuration. The workaround has now been completed and the Citea is again ready for operation! Citea Maintenance Manual...