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Equiinet Jiebao 60 MUC Series Administrator's Manual

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Jiebao 60
IP PBX
Administrator guide V2.0

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  • Page 1 Jiebao 60 IP PBX Administrator guide V2.0...

  • Page 2: Table Of Contents

    Table of Contents 1. Introduction ..........5 1.1 Overview ....................5 1.2 Product Features ..................5 1.3 Product Appearance ................6 1.4 Scenario of Application ................8 2. Installation Guide ........9 2.1 Installation Notice ...................9 2.2 Installation Procedure ................9 2.2.1 Connect Drawing ................9 3.
  • Page 3 3.5.2 IP Trunk (Peer to Peer Mode) ............30 3.5.3 VoIP Trunk ..................32 3.6 PBX Basic ..................... 36 3.6.1 Extensions .................. 36 3.6.2 Feature Codes ................47 3.6.3 Speed dial ...................51 3.6.4 Outbound Routes ................ 52 3.6.5 Parking Lot ................. 56 3.6.6 Time Groups ................
  • Page 4 3.9.3 Voicemail Settings ............... 97 3.9.4 System Prompts Settings ..............98 3.10 System Preferences ................100 3.10.1 Firewall Rules ................100 3.10.2 Security Info ................102 3.10.3 Firmware update ..............103 3.10.4 Data Backup ................105 3.10.5 Data Restore ................105 3.10.6 Password ................106 3.10.7 Time &...

  • Page 5: Introduction

    1. Introduction 1.1 Overview MUC Series PBX —IP PBX for Small Business/Home Office Jiebao 60/2016 IP PBX is a standalone embedded hybrid PBX for small businesses and remote branch offices of larger organizations. It is designed to bring enterprise-grade Unified Communications and Security Protection in an easy-to-manage fashion.

  • Page 6: Product Appearance

    1.3 Product Appearance The appearance of Jiebao 60/2016 shows as follow Figure 1-3-3 Front view of Jiebao 60 Table 1-3-1 Description of Front view Index Indicators Description On: Starting Off: Abnormal Blinking every 0.5s: Normal status On: Power on Off: Power off Green LED: indicates the Internet interface is in Link .
  • Page 7 Alternately blinks Green and Red fast: FXS port is in a call. Figure 1-3-7 Rear view of Jiebao 60 Table 1-3-2 Description of Rear view Index Interface Description Reset button to restore default IP and password or restore factory setting. Hold RST button 8 seconds, RUN LED being ON during this time DC 12V...

  • Page 8: Scenario Of Application

    FXS port(green light):For the connection of analog 1~4,(5~8), phones. (9~16) BRI port(orange port):For the connection of ISDN BRI lines. MU2008 uers could make or receive calls via BRI port. Note:The sequence number of the port corresponds to that of the indicator lights in the front panel. 1.4 Scenario of Application Application 1 Figure 1.4.1...

  • Page 9: Installation Guide

    2. Installation Guide 2.1 Installation Notice We use the Jiebao 60 device as an installation case as follows: Jiebao 60 adapts 12VDC Power adapter, make sure AC power supply grounded well to ensure the reliability and stability; Notes: incorrect power connection may damage power adapter and device. Jiebao 60 provides standard RJ45 with 10Mbps or 100Mbps interfaces.

  • Page 10: Web Interface Configuration

    3. WEB Interface Configuration PBX IP PBX has the same web interface. This charpter describes web configuration of PBX. The PBX contains an embedded web server to set parameters by using the HTTP protocol. We are strongly recommend to access device with Google Chrome or Firefox Browser. We use the Jiebao 60 device as a configuration case as follows: 3.1 Access Jiebao 60 unit Enter IP address of Jiebao 60 in IE/Google Chrome/Firefox Browser.

  • Page 11: Parameters Configuration

    Enter username and password and then click “Login” in configuration interface. The default username and password are “admin/admin”. It is strongly recommended, change the default password to a new password for system security . 3.2 Parameters Configuration PBX WEB configuration interface consists of the navigation tree and the detail configuration interfaces.

  • Page 12: System Information

    3.3 System Information System information interface shows the basic information of status information, mobile information and SIP information. 3.3.1 System Information Figure 3.3.1 system Information Table 3.3.1 System Information Parameters Description MAC Address Displays the current MAC of the gateway, for example: 70-B3-D5-1B-3D-02 Network Current IP address and subnet mask of gateway...

  • Page 13: Extensions Status

    3.3.2 Extensions Status Figure 3.3.2 Extensions Status 3.3.3 Trunk Status Figure 3.3.3 Trunk Stratus Trunk Status Description: VoIP Trunk: Status Rejected: Trunk registration failed. Registered: Successful registration, trunk is ready for use. Request Send: Registering. Waiting: Waiting for authentication. Service Provider: Status OK: Successful registration, trunk is ready for use.

  • Page 14: Network Configuration

    Unreachable: The trunk is unreachable. Failed: Trunk registration failed. FXO Trunk: Status Idle: The port is idle. Busy: The port is in use. Unavailable: The port hasn’t connected to the PSTN line. More detail message, please refer to the LED indication of front panel. Table 3.3.3 Trunk Status Parameters Description...
  • Page 15 Table 3.4.1 Description of Local network Parameter Description Dynamic (DHCP) Enable the device obtain IP Address automatically Static IP Address Configure the "IP Address", "Subnet Mask" and "Default Gateway" by manual Hostname Set the host name for PBX IP Address Set the IP Address for PBX, It is recommended to configure a static IP address for PBX Subnet Mask...

  • Page 16: Vlan Configuration

    Figure 3.4.1.2 WAN Configuration Table 3.4.1.2 Description of WAN Configuration Parameter Description Use WAN Enalbe use wan Dynamic (DHCP) Enable the device obtain IP Address automatically Static IP Address Configure the "IP Address", "Subnet Mask" and "Default Gateway" by manual IP Address Set the IP Address for PBX, It is recommended to configure a static IP address for PBX...
  • Page 17 Note: PBX is not the VLAN server, a 3-layer switch is still needed, please configure the VLAN information there first, then input the details in PBX, so that the packages via PBX will be added the VLAN label before sending to that switch.

  • Page 18: Arp Configuration

    Subnet Mask Set the Subnet Mask for PBX VLAN over LAN. Gateway Set the Default Gateway for PBX VLAN over LAN 3.4.3 ARP Configuration The ARP function is mainly used to query and add the map of IP and MAC. There are static or dynamic ARP entries.

  • Page 19: Vpn Client Configuration

    Figure 3.4.3 Add ARP 3.4.4 VPN Client Configuration A Virtual Private Network (VPN) is a method of computer networking--typically using the public internet--that allows users to privately share information between remote locations, or between a remote location and a business' home network.
  • Page 20 Table 3.4.4a Description of VPN Client Configure Parameters Description Enable OpenVPN Enable VPN function Custom: Custom configuration and upload file Type separately Package: Upload package file Server Address The hostname/IP of the server Server Port The server port,default is 1194. Protocol Select the protocol UDP/TCP Device...

  • Page 21: Vpn Server Configuration

    Notes: 1. Don't configure “user” and “group” in the “config” file. You can get the config package from the OpenVPN provider. 2. PBX works as VPN client mode only. 3.Upload file *.tar with *.conf in it. 3.4.5 VPN Server Configuration Figure 3.4.5a VPN Server Configure Table 3.4.5a Description of VPN ServerConfigure Parameters...
  • Page 22 Subnet Mask OpenVPN to draw client addresses from. As above.The server will take 10.8.0.1 for itself, the rest will be made available to clients. Server Port Specify which TCP/UDP port should OpenVPN listen Compression Enable compression on the VPN link. Protocol Specify TCP or UDP server Device...

  • Page 23: Ddns Server

    Figure 3.4.5b VPN Server Status 3.4.6 DDNS Server DDNS(Dynamic DNS) is a method / protocol / network service that provides the capability for a networked device, such as a router or computer system using the Internet Protocol Suite, to notify a Domain Name System (DNS) name server to change, in real time, the active DNS configuration of its configured hostnames, addresses or other information.

  • Page 24: Static Route

    Host Name The domain name you have got from the DDNS server Note: DDNS allows you to access your network using domain names instead of IP address. The service manages changing IP address and updates your domain information dynamically. You must sign up for service through dyndns.org, freedns.afraid.org, www.no-ip.com, www.zoneedit.com 3.4.7 Static Route PBX will have more than one internet connection in some situations but it has...

  • Page 25: Dhcp Server

    Metric The cost of a route is calculated by using what are called routing metric. Routing metrics are assigned to routes by routing protocols to provide measurable statistic which can be used to judge how useful (how low cost) a route is. Interface Define which internet port to go through.

  • Page 26: Trunks

    Subnet Mask Specify the destination network portion. Address Primary DNS Set the primary DNS Server for PBX. Secondary Set the Secondary DNS Server for PBX. Primary NTP Set the primary NTP Server Server Secondary Set the Secondary NTP Server NTP Server WINS Server Set the WINS Server Address Address...
  • Page 27 Figure 3.5.1a Analog Trunks Edit Table 3.5.1 Description of Analog Trunk Parameters Description Trunk Name A unique label used to identify this trunk when listed in outbound rules, incoming rules, etc.E.g. “pstn113”. Rxgain Used to modify the volume level of this trunk. Normally, this setting does not need to be changed.
  • Page 28 Bell_USA, DTMF). Polarity: Start when a polarity reversal is started (Caller ID Signaling: V23_UK, V23_JP,DTMF). Before Ring: Start before a ring is received (Caller ID Signaling: DTMF). CID Signalling This option defines the type of Caller ID signaling to use. It can be set to one of the following: ...
  • Page 29 Figure 3.5.1b GSM Trunks Figure 3.5.1c GSM Trunks Edit Table 3.5.1c Description of GSM Trunk Parameters Description Port A port for this trunk. Trunk Name A name for this trunk. Mobile Number Mobile number for this trunk. CLIR Calling Line Identification Restriction. Rx Gain The receive volume.

  • Page 30: Ip Trunk (Peer To Peer Mode)

    3.5.2 IP Trunk (Peer to Peer Mode) Figure 3.5.2 IP Trunk Figure 3.5.2a Add IP Trunk DOD Settings DOD (Direct Outward Dialing) means the caller ID displayed when dialing out. Before configuring this, please make sure the provider supports this feature.
  • Page 31 Figure 3.5.2b Add Bulk Dod Table 3.5.2 Description of IP Trunk Parameters Description IP Trunk Add remote IP of Softswitch, SIP server which will send call traffics to gateway. Trunk Name It describes the trunk for the ease of identification. Type Choose the type of this trunk, SIP or IAX Outbound...

  • Page 32: Voip Trunk

    DTMF Mode Set default mode for sending DTMF of this trunk. Default setting: rfc2833, Info, Shortinfo,Inband, Auto Qualify Send checking alive packets to the SIP provider. when it’s disabled, PBX will ignore the reachability and the status of this account will be unmonitored. Allow codecs ulaw,alaw,gsm Add Direct Outward Dialing(DOD) Number to associated...
  • Page 33 Figure 3.5.3a Add VoIP Trunk DOD Settings DOD (Direct Outward Dialing) means the caller ID displayed when dialing out. Before configuring this, please make sure the provider supports this feature.
  • Page 34 Figure 3.5.3b Add Bulk DOD Table 3.5.3 Description of VoIP Trunk Parameters Description Trunk Name It describes the trunk for the ease of identification. Type Choose the type of this trunk, SIP or IAX Outbound Caller Caller ID for calls placed on out this trunk Hostname/IP Service provider’s hostname or IP address, 5060 is the Address...
  • Page 35 From User All outgoing calls from this SIP Trunk will use the From User in From Header of the SIP Invite package. Keep this field blank if it’s not needed. Transport This will be the transport method used by the extension. The options are UDP (default) or TCP or TLS.

  • Page 36: Pbx Basic

    3.6 PBX Basic 3.6.1 Extensions 3.6.1.1 FXS Extensions There are three types of extensions supported in PBX: SIP, IAX and analog extension(FXS). Figure 3.6.1.1 Extensions Figure 3.6.1.1a Fxs Extensions Edit...
  • Page 37 Table 3.6.1.1a FXS Extensions Parameters Description Port The extension correspond port. Extensions The numbered extension, e.g. 601, that will be associated Number with this particular User/Phone. Display Name A character-based name for this user, e.g. “Han Jones”. Call ID The Caller ID (CID) string will be used when this user calls another internal user.
  • Page 38 This option defines whether or not voicemails/Fax is sent to Email Address the Email address as an attachment. Email Attachment Note: Please ensure that all voicemail settings are properly configured on the System Read back caller's telephone number prior to playing the incoming Play CID message.
  • Page 39 Table 3.6.1.1c Description of FXS Extensions Options Parameters Description This function sets inbound call forwarding on an extension. Call Forward An administrator can configure Call Forward for this (Follow Me) extension. Rxgain: The Volume sent to FXS extension. Volume Settings Txgain: The Volume sent out by the FXS extension ...
  • Page 40 Figure 3.6.1.1d Fxs Extensions Other Table 3.6.1.1d Description of FXS Extensions Other Parameters Description PBX allows extension to monitor/barge in other Spy Settings conversation. Once this feature is enabled, the extension has the ability to monitor/barge in other calls using the feature codes for each spy mode.
  • Page 41 3.6.1.2 VoIP Extensions A VoIP extension is a SIP/IAX Account that allows an IP Phone or an IP soft phone client to register on PBX. Figure 3.6.1.2 VoIP Extensions Edit/Add Figure 3.6.1.2a VoIP Extensions Edit/Add...
  • Page 42 Table 3.6.1.2a Description of VoIP Extensions Edit/Add Parameters Description Extension Type Extension type: SIP, IAX or SIP/IAX. —The extension sends and receives calls using the  VoIP protocol SIP. —The extension sends and receives calls using the  VoIP protocol IAX. Extension The numbered extension, e.g.
  • Page 43 Figure 3.6.1.2b VoIP Extensions Voicemail Table 3.6.1.2b Description of VoIP Extensions Voicemail Parameters Description Check this box if the user should have a voicemail account. Enable Voicemail Disable voicemail PIN authentication. Disable PIN e.g. “100”. PIN Number Password used to access the Voicemail system. This option defines whether or not voicemails/Fax is sent to Email Address the Email address as an attachment.
  • Page 44 Figure 3.6.1.2c VoIP Extensions Options Table 3.6.1.2c Description of VoIP Extensions Options Parameters Description This function sets inbound call forwarding on an extension. Call Forward An administrator can configure Call Forward for this (Follow Me) extension. Num: if you set a mobile number as mobility Mobility Mobile ...
  • Page 45 Duration Number of seconds to ring prior to going to voicemail. Ring Time Check this option if the extension should have Call Waiting Call Waiting capability. If this option is checked, the “When busy” follow me options will not be available. Allow Re-invite Re-Invite policy for this device.
  • Page 46 Figure 3.6.1.2d VoIP Extensions Other Table 3.6.1.2d Description of VoIP Extensions Other Parameters Description PBX allows extension to monitor/barge in other Spy Settings conversation. Once this feature is enabled, the extension has the ability to monitor/barge in other calls using the feature codes for each spy mode.

  • Page 47: Feature Codes

    Deny: IP Address range to deny access to,in the form of network/netmask, e.g.0.0.0.0/0.0.0.0 Permit: IP Address range to deny access to,in the form of network/netmask,this can be a very useful security option when dealing with remote extensions that are at a known location(such as a branch office ) or within a known ISP range for some home office situations.
  • Page 48 Figure 3.6.2 Feature Codes...
  • Page 49 Table 3.6.2 Description of Feature Codes Label Feature Description Codes Call Pickup Pickup extension Trace last call number,and press 1,dial this Call Trace number out. Directed Call [featurecode] + extension number Pickup Pickup specify extension [featurecode] + extension number Attended Transfer Specify transfer to extension [featurecode] + extension number Blind Transfer...
  • Page 50 DND Activate DND activate DND Deactivate DND deactivate DND Toggle DND toggle [featurecode] + Speed Dial Source Number = Speed Dial Prefix Speed Dial Destination Number Voicemail Main Into voicemail main menu Menu Dial Voicemail Check extension voicemail [featurecode] + Extension number Direct Dial Prefix Leave a message to Specify extension Call Parking...

  • Page 51: Speed Dial

    3.6.3 Speed dial Figure 3.6.3 Speed Dial Figure 3.6.3a Speed Dial Add Table 3.6.3 Description of Speed Dial Parameters Description Source Number The speed dial number. Destination The number you want to call. Number E.g. the source number is “33”. The destination number is 5528369.

  • Page 52: Outbound Routes

    3.6.4 Outbound Routes In this page, we can configure the outbound rules to control the outgoing calls. Notes: 1. The max number of outbound route is 32. 2. If the dial patterns are the same in several routes, PBX will choose the available routes from top to the last one.
  • Page 53 Figure 3.6.4a Outbound Routes Edit Table 3.6.4a Description of Outbound Routes Edit Parameters Description Route Name Name of this Outbound Route. E.g. “Local” or “Long Distance”. Route CID CID of this route Override Whether ovrride extension cid Extension Route Passwd The route password can be used to protect this route from being accessed without a password.
  • Page 54 the passwords in the PIN list that you can click the “Pin Settings” to edit it in “Pin Settings” page. PIN SET Optional: Select a PIN Set to use.If using this option,Leave the route password field blank. Memory Trunk Round robin with memory,remembers which trunk was used last time,and then use the next available trunk to call out T.38 Support Enable T.38 fax in this outbound route.
  • Page 55 X: Any Digit from 0-9 Z: Any Digit from 1-9 N: Any Digit from 2-9 [12345-9] : Any digit in the brackets (in this example, 1,2,3,4,5,6,7,8,9) The “.” Character will match any remaining digits. For example, “9011.” will match any phone number that starts with “9011”, excluding “9011”...

  • Page 56: Parking Lot

    Office Hours When a specific office hour is selected, this outbound route Mode can only be used during this office hour, and can’t be used in non-office hours. Speciffic Office Configure specific office hour Hours 3.6.5 Parking Lot Figure 3.6.5 Parking Lot Table 3.6.5 Description of Parking Lot Parameters Description...

  • Page 57: Time Groups

    Parking Timeout The timeout period in seconds that a parked call will attempt (sec) to ring back the original parker if not answered(0 for 45s). Alert Info This can create distinct rings on some SIP phones and can serve to alert the recipients that the call is from an Orphaned parked call.
  • Page 58 Figure 3.6.6a Time groups configure...

  • Page 59: General Preferences

    3.6.7 General Preferences Figure 3.6.7 General Preferences...
  • Page 60 Table 3.6.7 Description of General Preferences Parameters Description Select Language Web label language selection English and Chinese-S Max Account of Maximum concurrent calls limit(0 for unlimited) Calls Global Max Call The absolute maximum amount of time permitted for a call. Duration A setting of 0 disables the timeout.

  • Page 61: Pbx Inbound Call Control

    Queue The scope of queue extension Extensions Ring Group The scope of ring group Extensions Paging Group The scope of paging group Extensinos 3.7 PBX Inbound Call Control 3.7.1 Inbound Routes Inbound routing processes incoming call traffic to destination extensions during office hours or outside office hours Figure 3.7.1 Inbound Routes There is a default inbound route for all the trunks and set IVR as the destination,...
  • Page 62 Figure 3.7.1a Inbound Routes Edit Table 3.7.1a Description of Inbound Routes Edit Parameters Description Route Name A name for this inbound route. E.g. “default”. DID Number Define the expected DID Number if this trunk passes DID on incoming calls. Leave this field blank to match calls with any or no DID info.
  • Page 63 N: Any Digit from 2-9 [12345-9]: Any digit in the brackets (in this example, 1, 2, 3, 4, 5, 6, 7, 8, 9) The “.” Character will match any remaining digits. For example, “9011.” will match any phone number that starts with “9011”, excluding “9011”...
  • Page 64 starting with a 1, followed by a 3-digit area code, and then 6-digit number. Alert Info Alert info can be used for distinctive ring with SIP devices. All Trunks List all available trunks Allow Trunks This area allows you to select which trunks will be member trunks for this route.
  • Page 65 with a branch B in China. A and B both have a PBX phone system. Now if staff of A would like to make a call to a telephone or mobile phone in China from the extension of A but via the FXS line of B, that can be done by this configuration.

  • Page 66: Blacklist

    3.7.2 Blacklist Blacklist is used to block an incoming/outgoing call. If the number of incoming/outgoing call is listed in the number blacklist, the caller will hear the following prompt: “The number you have dialed is not in service. Please check the number and try again”.
  • Page 67 Figure 3.7.3a IVR Add Table 3.7.3a Description of IVR Add/Edit Parameters Description IVR Number PBX treats IVR as an extension; you can dial this extension number to reach the IVR from internal extensions. IVR Description Description of this IVR. Announcement Greeting to be playd on entry to the IVR.

  • Page 68: Queue

    Timeout Destination of timeout Destination CID Name IVR CID preifx name Prefix The Key pressed when the callers hear the IVR prompt. Destination Where will PBX route the call when the action occurs. Delete a key to the destination IVR record. Delete Add a key to the destination IVR record.
  • Page 69 Figure 3.7.4a Queue General Table 3.7.4a Description of Queue General Parameters Description Queue Number Use this number to dial into the queue, or transfer callers to this number to put them into the queue. Queue Name A name for the Queue. Queue You can require agents to enter a password before they can Password...
  • Page 70 Agents Timeout The number of seconds an agent's phone can ring before we consider it a timeout. CID Name CID preifx name Prefix Alert Info Alert info can be used for distinctive ring with SIP devices. Ring Strategy This option sets the Ringing Strategy for this Queue. The options are ...
  • Page 71 Table 3.7.4b Description of Queue Options Parameters Description Queue Weight Gives queues a 'weight' option, to ensure calls waiting in a higher priority queue will deliver its calls first if there are agents common to both queues. Music on Hold Music (MoH) played to the caller while they wait in line for an Class available agent.
  • Page 72 Report Hold If you wish to report the caller's hold time to the member Time before they are connected to the caller, set this to yes. Max Callers Maximum number of people waiting in the queue. Join Empty This option controls whether callers can join a call queue that has no agents.

  • Page 73: Ring Groups

    Table 3.7.4c Description of Queue Advanced Settings Parameters Description Frequency How often to announce queue position and estimated hold time. Note: “0 seconds” means disabling the announcement. Announce Announce position of caller in the queue Position Announce Hold Enabling this option causes PBX to announce the hold time Time to the caller periodically based on the frequency timer.
  • Page 74 Figure 3.7.5a Ring Grounps Edit Table 3.7.5a Description of Ring Grounps Edit Parameters Description RG Number This option defines the numbered extension that can be dialed to reach this group. RG Name This option defines a name for this group, e.g. “Sales”. “Ring Group Name”...

  • Page 75: Conferences

    Ring Time 1. If the strategy is “Ring All Simultaneously”, it means the number of seconds to ring this group before routing the call according to the “Destination if No Answer” settings. 2. If the strategy is “Ring Sequentially”, it means the number of seconds to ring a single extension before moving onto the next one.
  • Page 76 Figure 3.7.6a Conferences Edit/Add Table 3.7.6a Description of Conferences Edit/Add Parameters Description Conference This is the number dialed to reach this Conference Room. Number Conference This option defines a name for this conference, e.g. “Sales”. Name “Conference Name” is a label to help you identify this conference in the conference list.

  • Page 77: Callback

    caller. Muisc on Hold Music (or Commercial) played to the caller while they wait in Class line for the conference to start. Quiet Mode Quiet mode (do not play enter/leave sounds) User Count Announce user(s) count on joining conference User join/leave Announce user join/leave Leader Wait Wait until the conference leader (admin user) arrives before...

  • Page 78: Pbx Advanced Settings

    Figure 3.7.7a Inbound route Callback settings Step 2: Create Callback number. Figure 3.7.7b Callback Edit/Add Add Callback Number Fill in the caller’s Caller ID here,meaning the Caller ID is allowed to use the Callback feature 3.8 PBX Advanced Settings 3.8.1 SIP settings This is the SIP settings in PBX, including General settings, NAT, Codecs, Qos, Response code and Advanced settings.
  • Page 79 Figure 3.8.1.1 SIP General Setting Table 3.8.1.1 Description of SIP General Setting Parameters Description Allowguest Whether allow anonymous registration extension. Default: no. It’s recommended to be disabled for security. Allowoverlap Disable overlap dialing support.(Default is yes ) Pedantic Enable pedantic parameter. Default: no. Always authreject If enabled, when PBX rejects “Register”or “Invite”...
  • Page 80 NOT FOUND”. It’s recommended to be enabled for security. DNS SRV Look Up Please enable this option when your SIP trunk contains more than one IP address. Maxexpiry Maximum duration (in seconds) of a SIP registration.Default is 3600 seconds. Minexpiry Minimum duration (in seconds) of a SIP registration.
  • Page 81 usereqphone This provider requires,User=phone on URI User agent To change the user agent parameter of asterisk, the default is “PBX”, you can change it if needed. 3.8.1.2 Network Note: Configuration of this section is required when using remote extensions generally. Figure 3.8.1.2 SIP Network Configuration Table 3.8.1.2 Description of SIP Network Configuration Parameters...
  • Page 82 External Refresh Used to identify the local network using a network Interval number/subnet mask pair when the system is behind a NAT or firewall. Some examples of this are as follows: “192.168.0.0/255.255.0.0”: All RFC 1918 addresses are local networks; “10.0.0.0/255.0.0.0”: Also RFC1918; “172.16.0.0/12”:Another RFC1918 with CIDR notation;...
  • Page 83 3.8.1.3 Qos Figure 3.8.1.3 Qos 3.8.1.4 Codecs We can choose the allowed codec in PBX, a codec is a compression or decompression algorithm that used in the transmission of voice packets over a network or the Internet. More information about codec, you can refer to this page: http://en.wikipedia.org/wiki/List_of_codecs Figure 3.8.1.4 codecs If you want to use codec G729, we recommend buying a license key and input...

  • Page 84: Iax Setting

    3.8.2 IAX Setting IAX is the Internal Asterisk Exchange protocol, you can connect to PBX or register IAX trunk to another IAX server. It’s supported by the asterisk-based IPPBX. Figure 3.8.2 IAX setting Table 3.8.2 Description of IAX setting Parameters Description Delayreject Which will delay the sending of authentication reject for...

  • Page 85: Pin Sets

    3.8.3 PIN Sets In this page users can manage all the passwords of outbound routes, PIN User, and DISA. Figure 3.8.3 PIN sets Figure 3.8.3a PIN Set Edit Table 3.8.3a Description of PIN Set Edit Parameters Description PIN Set Name A character-based name for this PIN list, e.g.

  • Page 86: Pin Users

    3.8.4 PIN Users Figure 3.8.4 PIN Users Table 3.8.4 Description of PIN Users Parameters Description Authentication Number of times to retry when receiving an wrong Retries password. Digit Timeout The maximum amount of time permitted between digits when the user is typing in an extension. Default of 5 seconds.

  • Page 87: Disa

    Table 3.8.4a Description of PIN Users Add/Edit Parameters Description PIN User Name A character-based name for this PIN list, e.g. “MUCPIN” PBX can store a number of PIN Users. PIN Users may be used to keep track of calls in relation to particular activities or clients.
  • Page 88 Figure 3.8.5 DISA Edit Table 3.8.5 Description of DISA Edit Parameters Description DISA Name Give this DISA application a name to help you identify it. Password The password for this DISA. PIN Set Optional: select a PIN set to use.If using this option,leave the password field blank Response Timeout The maximum amount of time the system will wait before...

  • Page 89: Paging And Intercom

    3.8.6 Paging and Intercom Paging is used to make an announcement over the speakerphone to a phone or group of phones. Targeted phones will not ring, but instead answer immediately into speakerphone mode. Please note that this section is for configuring paging groups.

  • Page 90: Reminder Call

    in the group to talk and be heard by all. Members Select members in this group. 3.8.7 Reminder Call Instruction you can create Reminder Call(example:Morming Call) for a customer, and also you can select the relevant prompt. After setting morning call successfully, when the time is up, the phone of the customer will ring automatically, and when the customer picks it up, it will play the prompt which you selected.

  • Page 91: Sms Settings

    Call Name The CallerID of this morning call,it would display on the extensions that ring Extension The extension number for the morning call to reach this extension Callee Name Provide a brief name for identify this extension Time Morning Call time.It matches device system time(Time & Date) Type The frequency of the morning call, include "Every Day","One Day","Custom"...
  • Page 92 Click edit button to configure email address. Add an Email address then click save button. Parameters Description From Give a name to help you identify it Subject The Email subject Body The email content, you must include the option ${SMS_CONTENT} Username The E-mail Address that PBX will use to send received Password...
  • Page 93 If the server of sending email needs to authenticate the sender, you need to enable this. Note: Must be selected for Gmail or exchange server. Port SMTP Port: the default value is 25. Use SSL/TLS to If the server of sending email needs to authenticate the send secure sender, you need to enable this.

  • Page 94: Voice Management

    1) Send Email to SMS without Access Code through default GSM/3GPort Email Subject:[number] 2) Send Email to SMS without Access Code through a Specific GSM/3GPort Email Subject:port:[port]-[number] 3) Send Email to SMS with Access Code through Default GSM/3GPort Email Subject: pin:[code]- [number] 4) Send Email to SMS with Access Code through a Specific GSM/3GPort Email Subject: pin:[code]-port:[port]-[number] Parameters...
  • Page 95 1. Record New Prompt Figure 3.9.1a Record New Prompt The administrator can record custom prompts by doing the following: 1) Click “Record New Custom Prompt”. 2) Input the desired file name on the popup window and choose an extension to call for recording (such as vp500). 3) Click “Record”.

  • Page 96: Music On Hold

    The administrator can also upload prompts by doing the following: 1) Click “Upload Prompt”. 2) Click “Browse” to choose the desired prompt. 3) Click “Save” to upload the selected prompt. Note: The file size must not be larger than 1.8 MB, and the file must be WAV format. 3.9.2 Music on Hold Figure 3.9.2 Music on Hold Figure 3.9.2a Music on Hold Edit...

  • Page 97: Voicemail Settings

    3.9.3 Voicemail Settings In this page, we can configure some settings for voicemail feature, including general voicemail settings and SMTP settings, which is used for “voicemail to email”. Figure 3.9.3 Voicemail Setting Table 3.9.3 Description of Voicemail Setting Parameters Description Max # of Message Set the maximum number of messages that can be stored Per Folder...

  • Page 98: System Prompts Settings

    Attempts Max Length VM in Set the maximum length of a single voicemail message. Min Length VM in Set the minimum length of a single voicemail message. Messages below this threshold will be automatically deleted. Max Length Max length of greeting in seconds. Greetings in Sec Review Message Allow sender to review/record their message before save...
  • Page 99 Figure 3.9.3a System Prompts Settings TFTP Table 3.9.3 Description of System Prompts Settings Parameters Description File Name Choose a country voice package,filename must to '.tar.gz' ending. TFTP Server Tftp service server.

  • Page 100: System Preferences

    3.10 System Preferences 3.10.1 Firewall Rules Figure 3.10.1 Firewall Rules Figure 3.10.1a Firewall Rules Edit/Add...
  • Page 101 Table 3.10.1a Description of Firewall Rules Parameters Description Name A name for this rule. eg: HTTP. Protocol The protocols for this rule. The IP address for this rule. The format of IP address is:IP/mask  Ex:192.168.6.88/32 for ip 192.168.6.88  Ex:192.168.6.0/24 for ip from 192.168.6.0 to 192.168.6.255 Port Initial port should be on the left and end port should be on...

  • Page 102: Security Info

    Limit Rate The maximum packets can be handled per unit time. eg:(IP:192.168.6.88/32 Protocol:UDP Rate:10/sec)means maximum 10 UDP packets from 192.168.6.88 can be handled per minute,and drop the redundant packets. Limit Hit The maximum connections can be handled per unit time. eg:(Port:8022 Protocol:TCP Hit:10/minute)means maximum 10 TCP connections to port 8022 can be handled per minute,the eleventh connection will be...

  • Page 103: Firmware Update

    Phone Notification Enalbe phone notification Number Multiple extensions and outbound phone numbers could be set for alert phone notification. Please separate them by ';', e.g. '103;9XXX'. Attempts The attempt times to dial a phone number when there is no answer. Interval The interval between each attempt to dial the phone number.Must be greater than 3 seconds.
  • Page 104 2. When update the firmware, please don’t turn off the power. Or the system will get damaged. Figure 3.10.3 Firmware Update Upload Figure 3.10.3a Firmware Update TFTP Table 3.10.3 Firmware Update Parameters Description Firmware update Send package file from your computer to the device File name Firmware name,file must to ‘.img’...

  • Page 105: Data Backup

    3.10.4 Data Backup We can backup up the configurations before reset PBX to factory defaults Figure 3.10.4 Click 'Backup' to download configuration file to your computer. Notes: 1. Only configurations, custom prompts will be backed up. 2. When you have updated the firmware version, it’s not recommended to restore using old package.

  • Page 106: Password

    3.10.6 Password When using web Configuration, please enter default user name and password. User can modify the login name and password. Figure 3.10.6 Password Setting 3.10.7 Time & Date The Network Time Protocol (NTP) is a protocol and software implementation for synchronizing the clocks of computer systems over packet-switched, variable-latency data networks.

  • Page 107: Reset

    Secondary server Secondary NTP Server Address Synchronism Set the time interval for checking local appliance’s time with the server Daylight Saving Time Set the mode to Automatic or disabled Manual Time Manual setup time 3.10.8 Reset Be careful do this operation, after restore factory setting, all the parameters will be changed to the factory default.
  • Page 108 Custom Users created by the Super Admin. The Super Admin sets the privileges for those users according to different situations. Add/edit new user permission Parameters Description User Name A user name for login Enable User Whether to allow user to log in Enter New Password Enter a new password for the user Retype New Password...
  • Page 109 Note: When the new user log in webgui at first time,that need delect the browsing cookies.

  • Page 110: Phone Provisioning

    3.11 Phone Provisioning The Phone Provisioning provides users a mehtod to Centralized config IP Phone. 3.11.1 General Settings Figure 3.11.1 General Settings...

  • Page 111: Phones

    3.11.2 Phones Figure 3.11.2 Configured Phones Figure 3.11.2a Edit Phone...

  • Page 112: Reports

    3.12 Reports 3.12.1 CDR Report The call log captures all call details, including call time, caller number, callee number, call type, call duration, etc. An administrator can search and filter call data by call date, caller/callee, trunk, duration, billing duration, status, or communication type.

  • Page 113: System Logs

    3.12.2 System Logs Syslog is a standard for network device data logging. It allows separation of the software that generates messages from the system that stores them and the software that reports and analyzes them. It also provides devices which would otherwise be unable to communicate a means to notify administrators of problems or performance.

  • Page 114: Firewall Logs

    Syslog level Syslog Level Server Address Server address Server Port Server port 3.12.3 Firewall Logs Figure 3.12.3 Firewall logs Table 3.12.3 Description of Firewall logs Parameters Description Date IP Attack time Protocol Attack protocol type Attack ip MAC Address Attack MAC address Dest Port Attack destination port 3.12.4 Trace Logs...
  • Page 115 Table 3.12.4 Description of DAHDI Monitor Tool Parameters Description Status Display recording status of using this tool. Trunk Choose a Trunk to record. Start Start recording Stop Stop and download recordfile Reset Reset recording and Cancel the recording file Figure 3.12.4a Asterisk Logs Table 3.12.4a Description of Asterisk Logs Parameters Description...

  • Page 116: System Tools

    3.13 System tools 3.13.1 SMTP Parameter To send the SMS or system alert to email address, please configure the Email settings first, and make sure SMTP test is successful. Figure 3.13.1 SMTP Parameters Table 3.13.1 SMTP Parameters Parameters Description Username The E-mail Address that PBX will use to send voice mail.

  • Page 117: Ami Settings

    3.13.2 AMI Settings The Asterisk Manager Interface(AMI) is a socket interface that you can use to get configuration and status information, request actions to be performed, and be notified about things happening to calls. Figure 3.13.2 SMTP Parameters Table 3.13.2 Description of SMTP Parameters Parameters Description Enable AMI...

  • Page 118: Ping

    3.13.3 Ping Figure 3.13.3 Ping 3.13.4 Tracert Figure 3.13.4 Tracert...

  • Page 119: Packet Capture

    3.13.5 Packet Capture Figure 3.13.5 Packet Capture Table 3.13.5 Description of Packet Capture Parameters Description Status Packet capture status Interface Choose network interface, LAN/WAN Souce Capture souce Address Destination Capture destination Address Port Capture port Protocol Capture protocol...

  • Page 120: Certificates

    3.13.6 Certificates PBX can support TLS trunk. Before you register TLS trunk to PBX, you should upload certificates first. Figure 3.13.7 Certificates Trusted Certificate This certificate is a CA certificate. When selecting “TLS Verify Client” as “Yes”, you should upload a CA. The relevant IPPBX should also have this certificate. Gateway Certificate This certificate is server certificate.

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