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MaxVision MaxPac M-Class Instruction Manual

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MaxPac M-Class User Operation and Maintenance Guide
Warranties and Liabilities
Standard Limited Warranty
THIS WARRANTY IS FOR THE ORIGINAL CUSTOMER AND IS NOT TRANSFERABLE.
MaxVision Corporation warrants product(s) to be in good working condition and free from defects in materials and
workmanship. The limited warranty term is for one year parts and one year labor commencing on the date of invoice.
Damage caused by shipping the products to you is covered under this limited warranty. Please examine the product and
accessories immediately upon receipt. You must notify MaxVision Corporation immediately if any products/accessories
are damaged or missing due to shipping.
Products which have been subjected to abuse, misuse, alteration, neglect or unauthorized repair or installation, as
determined solely by MaxVision, are not covered by this warranty. Any alterations, additions, improvements or
attachments to the product(s) not authorized by MaxVision shall be deemed to be a waiver of this warranty. THIS
WARRANTY WILL NOT COVER ANY SOFTWARE THAT IS OPENED.
Technical Support
See appendix D for details on contacting MaxVision technical support.
Repair and Replacement of Products and Accessories
See appendix D for details on the repair and replacement of products and accessories.
Extended Warranties
Extended warranties are available as an option. An additional fee will be charged for all extended warranties. Contact
MaxVision technical support for more details.
Copyright
The materials in this document are the copyrighted works of MaxVision Corporation, copyright © 2004. All rights reserved.
Email sales@maxvision.com for permission to duplicate and otherwise re-use.
Trademarks
MaxVision, and MaxPac are registered trademarks, and MaxPro and TeraPac are trademarks, of MaxVision Corporation.
Microsoft and Windows are registered trademarks of Microsoft Corporation. Intel and Pentium are registered trademarks
and Xeon is a registered trademark of Intel Corporation. Other trademarks and registered trademarks are the property of
their respective owners.
Regulatory Approvals
EN60950, EN55024, EN55022, FCC, Part 15, EN61000-3-2 & EN61000-3-3.
Warnings
Changes or modifications to this device that are not approved by the party responsible for compliance could void the
user's authority to operate the equipment.
To reduce the risk of electrical shock, do not attempt to open the device unless instructed to do so. Do not use any tool for
purposes other than instructed.
A Lithium Ion battery is included with the system motherboard. This battery is used for the Real Time Clock (RTC) circuit.
The expected lifetime of the battery is approximately 5 years. There is a danger of explosion if this battery is incorrectly
replaced. Replace only with the same or equivalent type recommended by the motherboard manufacturer. Dispose of
used batteries according to the manufacturer's instructions.
i

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Summary of Contents for MaxVision MaxPac M-Class

  • Page 1 MaxVision, are not covered by this warranty. Any alterations, additions, improvements or attachments to the product(s) not authorized by MaxVision shall be deemed to be a waiver of this warranty. THIS WARRANTY WILL NOT COVER ANY SOFTWARE THAT IS OPENED.
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  • Page 3: Table Of Contents

    MaxPac M-Class User Operation and Maintenance Guide Contents Legal and Related Information Warranties and Liabilities ............................i Copyright ................................i Trademarks ................................i Regulatory Approvals............................i Warnings ................................i Chapter 1: Quick Start Setup..........................1 Documentation Conventions ..........................2 Inspect the Shipment ............................2 Unpacking the System ............................3 Setting-Up Your MaxPac.............................
  • Page 4 Cleaning Interior Dust ............................65 Replacing the Lithium Battery ........................... 65 Appendix C: Troubleshooting Your MaxPac ...................... 67 Introduction ......................Error! Bookmark not defined. FAQ ........................Error! Bookmark not defined. Appendix D: Contacting MaxVision Support (RMA and Serial Numbers) ............69 Introduction ............................... 69...

  • Page 5: Chapter 1: Quick Start Setup

    MaxPac M-Class User Operation and Maintenance Guide Chapter 1: Quick Start Setup...

  • Page 6: Documentation Conventions

    Inspect the box the system arrived in. If there is any unusual damage to the box, make note of the damage on the delivery form and contact MaxVision support (see Appendix D for more details).

  • Page 7: Unpacking The System

    MaxPac M-Class User Operation and Maintenance Guide Unpacking the System A Standalone MacPac M-Class System A standalone MaxPac M-Class system weighs approximately 28 lbs (including the packaging). If you are unable to lift this weight safely, you should obtain assistance in unpacking and moving the system.
  • Page 8 9) Check the packing slip and the contents of the documentation bag as discussed below. A MacPac M-Class System with Associated Pelican Case If you purchased your MaxPac M-Class system with an associated Pelican case, the MacPac will be delivered inside the Pelican case. In this case, the case/MaxPac combination weighs approximately 50 lbs (including the packaging).
  • Page 9 MaxPac M-Class User Operation and Maintenance Guide 4) Place the Pelican case flat on its back on table or on the floor, open it, and remove the yellow envelope – which contains system documentation and CDs – and set it on one side (Figure 1-4).

  • Page 10: Setting-Up Your Maxpac

    Power Requirements MaxPac M-Class power supplies are auto-sensing 100 to 240 VAC, 50 to 60Hz units. Ensure that the supplied power is sufficient, stable, and without spikes or surges for operation of your MaxPac and other required equipment.
  • Page 11 MaxPac M-Class User Operation and Maintenance Guide Note: The DVI-to-VGA connector may be required when adding a second display device as discussed in Chapter 3). Figure 1-7 Figure 1-8 Figure 1-9 Figure 1-10 7) Remove the keyboard, mouse, and power cable from the front cover and place them on the table next to the system (Figure 1-11).

  • Page 12: Powering-Up Your Maxpac

    MaxPac M-Class User Operation and Maintenance Guide Figure 1-11 Figure 1-12 Figure 1-14 Figure 1-13 Powering-Up Your MaxPac Press and release the main power switch located just above the main power input port as shown in Figure 1-14 . After a few seconds you should observe the initial BIOS boot-up sequence, which typically includes the following information: •...
  • Page 13 MaxPac M-Class User Operation and Maintenance Guide Logging On for the First Time 1) Following the initial BIOS boot-up sequence, you will be presented with the Windows XP Professional Startup screen (Figure 1-15). Figure 1-15. The Windows XP Professional Startup screen 2) After a few seconds –...

  • Page 14: Registering/Activating Your Os

    4) Once you have completed all of the steps presented by the setup wizard, click the Finish button, which will cause the system to automatically reboot itself. 5) Observe the default MaxVision desktop appear on the screen (Figure 1-16). Figure 1-16. The default MaxVision desktop Registering/Activating Your OS 1) At some stage after you’ve powered up your system for the first time as discussed in the previous...

  • Page 15: Shutting Down The System

    MaxPac M-Class User Operation and Maintenance Guide Figure 1-18. The “Let’s activate Windows” dialog 3) Select one of the three options (Activate over the internet, Activate by phone, or Remind me later), then click the Next button and follow the on-screen directions.
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  • Page 17: Chapter 2: The Maxpac Family (Overview And Detailed M-Class Specifications)

    MaxPac M-Class User Operation and Maintenance Guide Chapter 2: The MaxPac Family (Overview and Detailed M-Class Specifications)

  • Page 18: Overview

    MaxPac M-Class User Operation and Maintenance Guide Overview MaxPac M-Class systems form part of a larger family of MaxPac offerings. A brief introduction to this family is as follows. MaxPac M-Class MaxPac M-Class systems are designed for use by power professionals, OEM solutions providers, and extreme enthusiasts.

  • Page 19: Detailed Specifications

    MaxPac M-Class User Operation and Maintenance Guide Detailed MaxPac M-Class Specifications Processor: Pentium 4 800 MHz FSB Display: 17" LCD Display with Projector Port Memory: Up to 4GB of DDR memory Network etc: Integrated 1Gbit Ethernet, Firewire and USB2.0 Hard drives:...
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  • Page 21: Chapter 3: Setting-Up The Software/Devices/Network

    MaxPac M-Class User Operation and Maintenance Guide Chapter 3: Setting-Up the Software/Devices/Network...

  • Page 22: Setting-Up The Audio

    The easiest way to test your network connection is to invoke your web browser and visit a website such as www.maxvision.com. In the event of any problems or special requirements, you should first consult your on-site IT representative (if the problems persist, contact MaxVision support as discussed in Appendix D).

  • Page 23: Adding And Configuring A Second Display

    Figure 3-2 Figure 3-3 Note: If MaxVision has prior knowledge as to the way in which you intend to use your MaxPac, then the image loaded onto the system may already have the graphics driver setup to use the additional display. The following sections assume that this is not the case, and that you will have to perform the setup yourself.
  • Page 24 MaxPac M-Class User Operation and Maintenance Guide 2) Observe that the system (in the form of the NVIDIA driver) automatically detects the second display device and – recognizing that this device/port has not yet been configured – automatically invokes the NVIDIA nView Setup Wizard (Figure 3-4).
  • Page 25 MaxPac M-Class User Operation and Maintenance Guide 5) Observe that, even though the default system configuration has been set to a resolution of 1200 x 1024, both screens appear to have been bumped down to a resolution of 1024 x 768. Don’t worry about this, not the least that there’s nothing you can do at this point anyway.
  • Page 26 MaxPac M-Class User Operation and Maintenance Guide do it this way than to physically swap the positions of the displays on your desk). If you aren’t sure which physical display currently corresponds to which number, simply click the Locate Display button and big number ‘1’ and ‘2’ characters will appear for a few seconds on the appropriate screens.
  • Page 27 MaxPac M-Class User Operation and Maintenance Guide Figure 3-9. The “nView Desktop Manager” dialog 13) The nView Desktop Manager allows you to setup a number of advanced features that are beyond the scope of this manual. For the nonce, click the Cancel button to dismiss this dialog.
  • Page 28 MaxPac M-Class User Operation and Maintenance Guide Figure 3-10. The “NVIDIA Quadro FX 1100 Properties” dialog 15) Observe that the Horizontal Span mode is selected by default. Click-right on the down arrow associated with the nView Modes field to access and select additional modes (Figure 3-11).
  • Page 29 MaxPac M-Class User Operation and Maintenance Guide Example Setup Using an ATI FireGL X2-256t Graphics Subsystem 1) Add a second display device as discussed in the Before You Start section above, and then power-up your MaxPac system. Observe that the initial BIOS boot-up displays appear on both screens (this is because at this stage the two display ports are simply copies of each other).
  • Page 30 6) In order to achieve true dual-screen capability with your ATI card, you will need to have ATI’s HydraVision application installed on your system. If MaxVision has prior knowledge as to the way in which you intend to use your MaxPac, then the image loaded onto the system may already have this application loaded.
  • Page 31 MaxPac M-Class User Operation and Maintenance Guide 8) Double-click on the HydraVision file you just downloaded into your temporary folder. Initially you should follow any on-screen instructions and accept any defaults. Keep on clicking the Next button until you are presented with the HydraVision Setup dialog (Figure 3-15).
  • Page 32 MaxPac M-Class User Operation and Maintenance Guide 11) Click on the blue square with the number ‘2’ in it to select the secondary display, then ensure that the Screen Resolution field is set to 1280 x 1024 and the Color Quality field is set to Highest (32 bit) so as to match the primary display.
  • Page 33 MaxPac M-Class User Operation and Maintenance Guide Figure 3-18. The “DualScreen” tab (clone mode) 15) Invoke the Start > Programs > ATI HydraVision > HydraVision Wizard command, then click the Next button on the Welcome to the ATI HydraVision Wizard dialog and observe the ensuing Select components to set up dialog (Figure 3-19).
  • Page 34 MaxPac M-Class User Operation and Maintenance Guide Figure 3-20. The “Display spanning of windows” dialog 17) Note that you may set the various options up in any way you wish. The following is intended only to represent a typical configuration. Ensure that the “Allow windows to span displays” radio button is selected, then click the Next button and observe the ensuing Window maximizing behavior dialog (Figure 3-21).
  • Page 35 MaxPac M-Class User Operation and Maintenance Guide Figure 3-22. The “Dialog Control” dialog 19) Ensure that the checkbox associated with the “Enable Dialog Box Repositioning” item is selected then select whichever radio button option you prefer. Click the Next button and observe the ensuing Application Position Memory dialog (Figure 3-23) Figure 3-23.
  • Page 36 MaxPac M-Class User Operation and Maintenance Guide Figure 3-24. The “HydraFX Transparency Effects” dialog 21) Accept the default settings (nothing selected), click the Next button, and observe the ensuing HydraFX Window Effects dialog (Figure 3-25) Figure 3-25. The “HydraFX Window Effects” dialog...
  • Page 37 MaxPac M-Class User Operation and Maintenance Guide Figure 3-26. The “Completing the ATI HydraVision Setup Wizard” dialog 23) Accept the default settings (nothing selected) and click the Finish button to exit the Wizard. 24) In order to familiarize yourself with your new desktop, use the Start > Programs > Accessories >...
  • Page 38 MaxPac M-Class User Operation and Maintenance Guide secondary display. Then invoke a dialog such as the File > Open command from each instantiation in turn and observe that both dialog windows appear on only one of the displays. This is due to the fact that we selected the “Display all dialog boxes in display number 1”...

  • Page 39: Chapter 4: Gaining Access To The Maxpac Internals

    MaxPac M-Class User Operation and Maintenance Guide Chapter 4: Gaining Access to the MaxPac Internals...

  • Page 40: Introduction

    Module Replacement and Upgrade Procedures presented in Chapter 5. Note: Generally speaking, you should only access the MaxPac internals under the direction of MaxVision support. In some cases, performing unauthorized procedures or using components that have not been tested and approved by MaxVision may invalidate your warranty.

  • Page 41: Removing The Inner Chassis

    MaxPac M-Class User Operation and Maintenance Guide Figure 4-3 Figure 4-4 Removing the Inner Chassis 1) Place your fingers under either side of the bottom of the inner chassis (Figure 4-5) and gently lift it out of the protective case (Figure 4-6). Put the protective case in a secure location where it won’t get banged or scratched.
  • Page 42 MaxPac M-Class User Operation and Maintenance Guide Figure 4-7 Figure 4-8 Figure 4-9 Figure 4-10 3) While holding the flat panel display steady, take hold of the connector at the end of the button board cable and gently pull it towards the center of the inner chassis to disconnect it from the main system (Figure 4-11).

  • Page 43: Exploded Mechanical Diagrams Of The Inner Chassis

    MaxPac M-Class User Operation and Maintenance Guide 5) Follow the power cable coming out of the flat panel display until you reach its associated in-line connector, then gently pull both halves of the connector apart (Figure 4-13). 6) Place the flat panel display face-up in a secure location where it won’t get banged or scratched.

  • Page 44: Chapter 5: Module Replacement And Upgrade Procedures

    MaxPac M-Class User Operation and Maintenance Guide Chapter 5: Module Replacement and Upgrade Procedures...

  • Page 45: Introduction

    #2 screwdriver to reattach the retaining bezel (see Chapter 4 for more details). Memory 1) In the event that you begin to experience problems with the memory that is already resident in your MaxPac, you must first determine which stick has failed under the direction of MaxVision support.

  • Page 46: Video Multiplexer/Distribution Card

    2) Observe that the memory sticks are keyed such that they can only be inserted one way. Take the new (replacement) memory stick sent to you by MaxVision support and gently press it down into the original slot on the motherboard.
  • Page 47 MaxPac M-Class User Operation and Maintenance Guide 4) Gently pull the video multiplexer/distribution card a little way out of the case so as to gain better access to the various connectors. If you have a MaxPac8050M/MR-based system, then unplug the internal video input connector (Figure 5-6).

  • Page 48: Agp Card

    MaxPac M-Class User Operation and Maintenance Guide 6) Present the replacement card supplied by MaxVision support to the system and perform the steps described above in reverse order: a) Attach the CD/DVD input connector (Figure 5-9). b) Attach the power connector (Figure 5-8).

  • Page 49: Pci Card(S)

    Figure 5-14 Figure 5-15 Figure 5-16 7) Present the replacement AGP card supplied by MaxVision support to the system and perform the steps described above in reverse order: a) Attach the video connector (Figure 5-16). b) Press the card into the AGP slot (Figure 5-14).

  • Page 50: Riser Card Assembly

    Note: In the case of a MaxPac8040M/MR-based system containing two PCI cards, you will first have to remove the upper card in order to gain access to the lower card/slot. 5) Present the replacement (or new) PCI card supplied by MaxVision support to the system and perform the steps described above in reverse order: a) Push the edge fingers on the card into the PCI slot (Figure 5-20).
  • Page 51 Figure 5-23 Figure 5-24 6) Present the replacement riser assembly supplied by MaxVision support to the system and perform the steps described above in reverse order: a) Push the edge fingers on the riser assemble into the corresponding connectors on the motherboard.

  • Page 52: Optical Drive (Cd/Dvd)

    MaxPac M-Class User Operation and Maintenance Guide Optical Drive (CD/DVD) There are two main aspects to accessing and replacing the optical drive (CD/DVD). The first involves removing the combined optical/hard drive assembly from the system (this step is common to any work performed on the optical drive and/or the hard drives).
  • Page 53 MaxPac M-Class User Operation and Maintenance Guide Figure 5-27 Figure 5-28 Figure 5-29 Figure 5-30 The illustrations in the remainder of this section reflect an optical/hard drive assembly with a removable drive, but the process is identical for systems with fixed drives.
  • Page 54 MaxPac M-Class User Operation and Maintenance Guide 5) Unplug the optical drive’s power cable (Figure 5-33) followed by its audio cable (Figure 5-34), or vice versa. Figure 5-33 Figure 5-34 6) Unplug the hard drive’s data cable (Figure 5-35) followed by its power cable (Figure 5-36), or vice versa.

  • Page 55: Replacing The Optical Drive

    In this case, you may theoretically simply loosen the three screws and then slide the assembly back and pull it out. In practice, however, MaxVision strongly recommends that you completely remove the three screws and then lift the assembly straight out.

  • Page 56: Hard Drive (Internal)

    MaxPac M-Class User Operation and Maintenance Guide Figure 5-40 Figure 5-41 2) Present the replacement optical drive supplied by MaxVision support to the drive assembly and perform the steps described above in reverse order: a) Attach the optical drive to the drive assembly (Figure 5-40).

  • Page 57: Hard Drive (Removable)

    MaxPac M-Class User Operation and Maintenance Guide Figure 5-42. Removing an internal (fixed) hard drive 4) Present the replacement drive supplied by MaxVision support to the drive assembly and perform the steps described above in reverse order: a) Attach the drive to the drive assembly (Figure 5-42).
  • Page 58 (Figure 5-45) and store the board/connector in a safe place. Figure 5-45. Removing the removable hard drive’s mounting board/connector 5) Present the replacement mounting board/connector supplied by MaxVision support to the drive assembly and perform the steps described above in reverse order: a) Attach the mounting board/connector the drive assembly (Figure 5-45).

  • Page 59: Power Supply (Psu)

    Power Supply (PSU) Depending on the problem you are experiencing – and as directed by MaxVision support – you may simply need to replace the power supply’s cooling fans. Alternatively, you may need to replace the entire power supply. Both procedures commence in the same way as discussed below:...
  • Page 60 MaxPac M-Class User Operation and Maintenance Guide Figure 5-48 Figure 5-49 Figure 5-50 Figure 5-51 Replacing the PSU’s Cooling Fans Only follow the steps in this subsection if you wish to replace the PSU’s cooling fans. If you wish to replace the entire PSU (excluding its cooling fans) then proceed to the next subsection.
  • Page 61 Figure 5-55 3) If replacing the PSU’s cooling fans was your only task, then present the replacement fan assembly supplied by MaxVision support to the inner chassis and perform the steps described above in reverse order: a) Insert the fan assembly into the inner chassis (Figure 5-55).
  • Page 62 MaxPac M-Class User Operation and Maintenance Guide Figure 5-56 Figure 5-57 5) Identify the cables linking PSU to the video multiplexer/distribution board. Unplug the power connector from the video multiplexer/distribution board (Figure 5-58) and also cut any plastic ties linking these cables to the PSU.
  • Page 63 MaxPac M-Class User Operation and Maintenance Guide 8) Remove the four #2 screws attaching the heat-sink plate to the main PSU (Figure 5-61) and then lift this plate away from the PSU (Figure 5-62) and store it in a safe place.

  • Page 64: Cooling Fans (Main System)

    MaxPac M-Class User Operation and Maintenance Guide 11) Present the replacement PSU assembly supplied by MaxVision support to the inner chassis and perform the steps described above in reverse order: a) Attach the PSU assembly to the inner chassis (Figure 5-65).

  • Page 65: Processor And Associated Cooling Fan

    The processor and associated cooling fan are extremely delicate. It is easy to damage these units unless one has the appropriate tools and training. For this reason, you must return the MaxPac system to MaxVision for any form of maintenance or upgrading with regards to these units, otherwise you may invalidate your warranty.
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  • Page 67: Appendix A: Creating And Using Backup Images (Including Restoring Your Os)

    This is the worst-case scenario. It assumes that your system has undergone some catastrophic failure such that – under the direction of MaxVision support – you are going to replace your primary hard drive and/or restore the original MaxVision-supplied image. In this case, you will lose any applications and data that you have installed, loaded, or created on your main “C:”...
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  • Page 69: Appendix B: Regular System Maintenance

    MaxPac M-Class User Operation and Maintenance Guide Appendix B: Regular System Maintenance Cleaning Interior Dust You should periodically check your system for the presence of interior dust and clean the enclosure as required. (The frequency of such checks will be strongly dependent on your situation. Perhaps not surprisingly, systems deployed in a desert environment, for example, will typically require such cleaning more often than systems located in less rigorous settings.)
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  • Page 71: Appendix C: Troubleshooting Your Maxpac

    MaxPac M-Class User Operation and Maintenance Guide Appendix C: Troubleshooting Your MaxPac General Points • If the monitor display is shifted, try pressing the auto button on the button board. • The BIOS sequence should appear on the MaxPac monitor within about 10 seconds of power being applied to the system.
  • Page 72 OS will not boot, then most likely your OS is corrupt in some way. See your system administrator or contact MaxVision support for guidance. In a worst case scenario, you may need to restore your disk using Ghost under the direction of MaxVision support.

  • Page 73: Appendix D: Contacting Maxvision Support (Rma And Serial Numbers)

    495 Production Avenue Madison, AL 35758 MaxVision will ship the repaired or replaced product to the customer with freight prepaid if the customer’s address is within United Stated of America (excluding Alaska, Hawaii, Puerto Rico and U.S. possessions). Shipments to other locations will be shipped at the customers expense. MaxVision must receive notice of all events before the warranty period expires.

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