Motorola PAMV0016SE User Manual
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Motorola PAMV0016SE User Manual

Motorola PAMV0016SE User Manual

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Summary of Contents for Motorola PAMV0016SE

  • Page 1 User Guide...
  • Page 2 © 2021 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.

  • Page 3: Table Of Contents

    moto g Contents Set up phone About your hardware Insert and remove SIM and SD cards Copy data from old phone Manage dual SIMs Set up voicemail Set up email Prepare for emergencies Make it yours Learn the basics About your home screen About your lock screen New to Android? If this is your first smartphone...
  • Page 4 moto g Change wallpaper Customize your Favorites tray Add widgets, shortcuts, or folders Remove widgets, shortcuts, or folders Remake your home screen with launchers Lock screen Use a screen saver Sounds Set ringtones Enhance sound Avoid interruptions with Do Not Disturb Stop phone from speaking Other sound settings Silence “Hello Moto”...
  • Page 5 moto g View email attachments Preview inboxes from home screen Add email signature Control email notifications Calendar app About the calendar Find calendar events Create and manage events Control notifications for calendar events Clock app Set alarms Use timer or stopwatch Set date and time Photos app Share photos and videos...
  • Page 6 moto g Battery Charge phone Extend battery life Prevent overcharging Use Battery Saver mode Show battery percentage in status bar Storage About storage options Manage phone storage Manage SD card Find downloaded files Recover recently deleted files Upload music to cloud Upload photos and videos Scan documents and make copies Network and internet...
  • Page 7 moto g See Peek Display notifications Change screen timeout Stop automatic rotation Choose color mode Change font and display size Set recording options Set lock screen preferences Location Use location services Security About security Protect against harmful apps Be ready to find a lost phone Lock and unlock phone Set screen lock Adjust lock options...
  • Page 8 moto g viii Turn flashlight on and off Twist phone to open camera Adjust screenshot settings Back up phone Users and guests Share your phone Add, modify, remove users Add or delete guest About phone Record your IMEI number Find legal and product information Fix a problem Hardware issues Phone is slow or unstable...
  • Page 9 moto g Maintenance procedures Update Android software Reset Wi-Fi, cellular data, and Bluetooth Reset phone Get more help...

  • Page 10: Set Up Phone

    Set up phone About your hardware Hardware diagram Tray for SIM and SD card Front flash Headset jack Microphone Earpiece Proximity sensor Front camera (To learn more, read help in the Camera app.) Google Assistant button Volume up/down button Power button...

  • Page 11: Care For Your Phone

    Set up phone Depth camera (To learn more, read help in the Camera app.) Main camera Ultra-wide camera Flash Macro camera Fingerprint sensor Microphone USB-C port for charging, transferring files, sharing connection with tethered devices. Speaker Care for your phone To clean the screen: •...

  • Page 12: Insert And Remove Sim And Sd Cards

    Set up phone Insert and remove SIM and SD cards About the SD card Your phone supports an optional microSD card up to 1 TB. A Class 2, 4, or 6 card is sufficient. Your phone uses the card as portable storage for media files: photos, videos, and music. Because it's portable, you can easily swap the card and its content between devices.

  • Page 13: Fix A Problem

    Set up phone Insert or remove the cards as needed. To use an SD card and a SIM card: Or, to use two SIM cards (dual-SIM models only): To see if your phone supports dual SIMs, go to Settings > About phone > SIM Status. If you see SIM Slot 1 and SIM Slot 2, then your phone supports dual SIMs.

  • Page 14: Copy Data From Old Phone

    Set up phone SD card Phone doesn't recognize card Copy data from old phone Copy data from iPhone You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google account: • Photos will back up to Photos.

  • Page 15: Import Contacts From Sim

    Set up phone Connect to a Wi-Fi network and touch Next. Follow the onscreen instructions to select the old phone or backup associated with your Google account, and to choose which apps and data to copy. Tip: Be sure to leave Back up to Google Drive turned on. What gets copied from Android phone If you copy data from another Android phone...

  • Page 16: Manage Dual Sims

    Set up phone Manage dual SIMs About dual SIMs When two SIMs are inserted: • You see at the top of the home screen. If you see troubleshoot the issue. • Both SIMs can make and receive calls and text messages. •...

  • Page 17: Set Up Voicemail

    Set up phone Change settings as needed. Set up voicemail Set voicemail password Contact your carrier for help setting or recovering your password/PIN for voicemail. Set mailbox greeting Your carrier provides and manages your voicemail. To set your greeting: Touch >...

  • Page 18: Set Up Corporate Email

    Set up phone • To set up additional accounts, open Gmail, touch your profile icon , then touch Add another account. If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an address that's not Gmail): Open the Gmail app.

  • Page 19: Prepare For Emergencies

    Set up phone Prepare for emergencies Set up emergency information You can set up emergency information for first responders or others to view from your lock screen, such as your emergency contact and medical information (blood type, allergies). To set up your emergency information: Go to Settings >...

  • Page 20: Make It Yours

    Set up phone Turn it on or off To learn more about ELS, read Google's help. Turn emergency alerts off/on Your phone can receive free alerts to inform you of public safety messages, threats to life and property (like extreme weather), and other emergencies. When an emergency alert is sent out, appears in the status bar.

  • Page 21: Learn The Basics

    Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or swipe up from the bottom of the screen. You can add more pages to the right as needed. To add a page, drag an app shortcut or widget to the edge of an existing page and place it on the new page.
  • Page 22 Learn the basics Tip: If you're using Peek Display, you'll see those notifications before you get to your lock screen. From the lock screen, you can: • Make an emergency call. • View and respond to notifications. Double touch one to open it. •...

  • Page 23: New To Android

    Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • You can choose how you move between apps and screens: gestures or icons. •...

  • Page 24: Useful To Know

    Learn the basics : New to Android? In most apps you can touch or for app-specific settings. Be sure to see what options are available to you there, too. Manage cellular data Understand your data usage. Keep an eye on your data usage and learn how to make the most of it.

  • Page 25: About Your Google Account

    Learn the basics : New to Android? • Install apps remotely. On a computer, visit play.google.com. Browse apps on the bigger screen and then install them on your phone from your computer. Your home screen: • On your old iPhone, your home screen was far left. Now, you start with one home screen and can add more pages to the right as needed.

  • Page 26: Status Bar Icons

    Learn the basics : New to Android? Learn about Google apps Many Google apps, like Gmail, Chrome, Photos, and Maps are preloaded on your phone. To learn about and download additional Google apps, read Google’s information. Can't sign in to Google account If you’re having problems signing in to your account, read Google's support information.
  • Page 27 Learn the basics : New to Android? Microphone muted. NETWORK Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. For example, . Possible speeds, from slowest to fastest, are 3G, H, H+, 4G, 5G. Available speeds depend on your carrier and your location. Poor connection to cellular/mobile network.
  • Page 28 Learn the basics : New to Android? Your phone is a Wi‑Fi hotspot. Devices can connect to share your data connection. Wireless display or adaptor connected. Connected by cable. USB tethering enabled. enabled. Only some versions of this phone, sold in certain countries, support this feature. SYNC AND UPDATES App updates are available for download...
  • Page 29 Learn the basics : New to Android? BATTERY Battery fully charged. Battery charging. Battery low. Overcharge protection is limiting battery to 80%. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message. New text message.

  • Page 30: Phone Terms You Should Know

    Learn the basics : New to Android? Screen recording in process. Focus mode is on. Apps that you download might show other icons to alert you about their status. Certain features, services, and applications are network or carrier dependent and may not be available in all areas.
  • Page 31 Learn the basics : New to Android? notification An alert from your phone or an app on your phone. Your phone displays icons in the status bar to notify you of new messages, calendar events and alarms. Icons can also indicate ongoing status, such as connection to a Wi‑Fi network.

  • Page 32: Get Around On Your Phone

    Learn the basics : Get around on your phone Learn gestures You can use gestures on your touch screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like screenshots or turning on the flashlight.

  • Page 33: Move Between Apps And Screens

    Learn the basics : Get around on your phone Tip: If you have visual impairments, you can enable additional magnification gestures. Pinch in to zoom Put two fingers on the screen, far apart, and then drag them together. Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications.

  • Page 34: Use Quick Settings

    Learn the basics : Get around on your phone Use 3-button navigation Use these icons to move between screens and apps if you chose 3-button navigation. takes you back one screen. returns you to the home screen from any app. lets you switch between recent apps.
  • Page 35 Learn the basics : Get around on your phone Do Not Disturb Flashlight Audio effects. You can add this to quick settings. Auto-rotate Battery Saver Mobile data Airplane mode Screen Cast Screen Record...
  • Page 36 Learn the basics : Get around on your phone Nearby Share Data Saver. Appears after you turn on Data Saver the first time. Night Light. Wi-Fi hotspot. Appears after you turn on hotspot the first time. You can also slide to adjust screen brightness.

  • Page 37: Turn Screen Off And On

    Learn the basics : Get around on your phone Tip: You can also change the background color to be light or dark. Turn screen off and on Why your screen turns off automatically • To save battery power, your screen turns off if you haven't used it for some time. You can lengthen or shorten the time before your screen automatically turns off.
  • Page 38 Learn the basics : Get around on your phone Touch to toggle the phone ringtone and notification sounds between on , silent , and vibration only Slide to adjust media volume. Touch to mute media volume. Touch to access all volume controls (call, ring, alarm, media). Set app volumes and auto-mute apps You can adjust the volume of each app.
  • Page 39 Learn the basics : Get around on your phone Silence with Power & Volume buttons To silence a ringing phone, press either the Power button or the Volume down button. To switch to vibrate at any time, press & hold the Power & Volume up buttons until you feel a vibration and If you want to customize Power &...

  • Page 40: Frequently Used Tools

    Learn the basics : Frequently used tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture.
  • Page 41 Learn the basics : Frequently used tools Do any of the following: • To edit the screenshot, touch • To share it, touch • analyze it with Google Lens, touch • For more time to review it before taking an action, touch the thumbnail to open the screenshot. •...

  • Page 42: Record Your Screen

    Learn the basics : Frequently used tools Record your screen You can record a video of your screen while you’re using it. You can choose to include your audio or a selfie video when recording. Record screen If you want the recording to show when you touch screen elements, turn Record touch points To start recording: •...

  • Page 43: Control Phone With Your Voice

    Learn the basics : Frequently used tools Record only your phone's sound Record both your narration and your phone's sound Video To include a selfie video in the corner, touch To turn the selfie video off, touch Other options You can adjust more options, like frames per second or screen touches, in phone Settings. Learn more.

  • Page 44: Get Directions To A Location

    Learn the basics : Frequently used tools Train launch phrase Open the Google app, then your profile icon > Settings > Voice > Voice Match. Turn on Hey Google and follow the onscreen instructions to record your voice. Fix a problem If your phone isn't recognizing “OK, Google”...

  • Page 45: Use Clock And Weather Widget

    Learn the basics : Frequently used tools If you haven't set your home or work address yet in Maps, touch the shortcut and follow the onscreen instructions to add it. When you're ready to roll, just touch the shortcut, and your phone will talk you through the directions. Use clock and weather widget Add widget to home screen Put a clock on your home screen and get quick access to alarms, your calendar, and the weather.

  • Page 46: View Your Calendar

    Learn the basics : Frequently used tools Turn Current location on. Tip: To switch between Fahrenheit and Celsius, touch Temperature unit. Add location Do one of the following: • If you haven't added locations yet, touch Add cities. • Or, touch the current temperature, then touch Touch Add new location.

  • Page 47: Manage Time Spent On Your Phone

    Learn the basics : Frequently used tools To show or hide your daily steps: On the widget, touch until you see , then touch it. Turn Google Fit on or off If this is your first time using Fit, follow the onscreen instructions to set up your profile. Manage time spent on your phone Understand your habits Go to...
  • Page 48 Learn the basics : Frequently used tools Pause distracting apps to focus Use Focus mode to pause selected apps for fewer distractions. Go to Settings > Digital Wellbeing & parental controls > Focus mode. Choose which apps you want to pause. Do one of the following: •...

  • Page 49: Use Parental Controls

    Learn the basics : Frequently used tools Use parental controls You can: • Control your child’s access to devices and apps • Control location settings and view the location of your child’s supervised device • Set daily usage limits, monitor app usage, and remotely lock supervised devices •...

  • Page 50: Work With Text

    Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.

  • Page 51: Cut, Copy, Paste Text

    Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...

  • Page 52: Use Voice Typing

    Learn the basics : Work with text Touch Copy, Cut, Share, Select all or: • Select more text. Drag the sliders • Get information about selected text. Touch Web Search. • Translate selected text. Touch > Translate. (If you don't see this option, install the Google Translate app.)

  • Page 53: Personalize Your Phone Home Screen

    Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Touch & hold a blank area on your home screen, then touch Wallpapers. Touch Wallpapers. Touch a wallpaper or photo to use. Touch Set wallpaper.
  • Page 54 Personalize your phone : Home screen Touch & hold a widget to add it. You can make some widgets larger to view more content: Touch & hold the widget until it's highlighted. Release it to see an outline. Drag a corner or side to resize. Add app shortcuts Swipe up from the bottom of the home screen to open your app list.
  • Page 55 Personalize your phone : Home screen • New reminder Calendar • New event • Open most recent conversation Messages • New conversation • Start screen saver Clock • Start stopwatch • Create new timer • Create new alarm • Bluetooth Settings •...

  • Page 56: Remove Widgets, Shortcuts, Or Folders

    Personalize your phone : Home screen To add a folder in your app list, touch > Create folder. Then you can: • Add more apps. Drag app icons onto the circle from your home screen or app tray. • Use an app in the folder. Open the folder and touch the app's icon. •...

  • Page 57: Lock Screen

    Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...

  • Page 58: Sounds

    Personalize your phone : Sounds Set ringtones Change default call ringtone Go to Settings > Sound & vibration. Touch Advanced > Phone ringtone. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch >...

  • Page 59: Enhance Sound

    Personalize your phone : Sounds Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones. • Search for “ringtone maker” in Play Store and install an app that lets you create custom ringtones.

  • Page 60: Avoid Interruptions With Do Not Disturb

    Personalize your phone : Sounds Select an effect: • 3D Stereo: Immersive and spatial sound experience, great for gaming • Home Theater: Optimized for surround sound • Live: Simulates the effect of a live concert • Custom: Touch to select a preset equalizer profile and a surround sound option Add/remove as app or quick setting To show or hide Audio effects in your list of apps: Go to...
  • Page 61 Personalize your phone : Sounds • If you're using Bedtime mode, touch Settings > Digital Wellbeing & parental controls > Bedtime mode and turn Do Not Disturb off Set down to start You can turn on Do Not Disturb by placing your phone face down on a surface. To enable this gesture: Go to Settings >...

  • Page 62: Stop Phone From Speaking

    Personalize your phone : Sounds Choose settings for hidden notifications If you have chosen to hide status bar icons for silent notifications, you can also hide them in the pull-down shade. Go to Settings > Sound & vibration > Do Not Disturb. Or, in quick settings, touch &...
  • Page 63 Personalize your phone : Sounds To quickly silence a voice command response, touch To have your phone show responses to voice commands on screen and only speak them when you’re wearing headphones or a Bluetooth headset: Open the Google app. Touch More >...

  • Page 64: Other Sound Settings

    Personalize your phone : Sounds : Other sound settings Silence “Hello Moto” during power up If you don’t want your phone to say “Hello Moto” when it powers up: Go to Settings > Sound & vibration > Advanced. Turn Power on sounds off You can't adjust the volume level for this sound.

  • Page 65: Apps

    Apps About your apps Open an app Swipe up from the bottom of your home screen, then touch the app to open. Preloaded apps The following apps are preloaded on your phone. Don’t want some? Delete or disable them. Icon Description Assistant Use your voice to control your phone.
  • Page 66 Apps Docs Create, edit, and collaborate with others on documents. Drive Store and synchronize your files on Google's cloud, then access them anywhere you have an internet connection. Create and share spreadsheets, documents, and presentations. Scan documents and share or print them. Make video call with your friends across Android and iOS.
  • Page 67 Set up and control your Google Home and Chromecast devices, and other home products like lights, cameras, and thermostats. Interactive Provides access to Motorola's interactive wallpapers, hosted on the cloud so wallpapers they don't take up space on your phone until you download them.

  • Page 68: Get More Apps

    Apps Play Store Get apps for your phone, as well as books, magazines, music, and movies and access them from your computer or any Android device. Podcasts Find the latest episodes of your favorite podcasts, browse popular and trending podcasts, or discover new podcasts based on your listening history and preferences.

  • Page 69: Close Apps

    Apps Look for Help or Settings > Help. Switch between recent apps Drag up from the bottom of the home screen, hold, then let go. In your list of recent apps: • Touch any app screen to return to it. •...

  • Page 70: View Two Apps On Screen

    Apps View two apps on screen Use split screen view Open the first app. Drag up from the bottom of the home screen, hold, then release. In the list of recent apps, touch the app's icon at the top of the preview to see Be sure to touch the app's icon instead of the preview, which opens the app.

  • Page 71: View Notifications

    Apps Go to Settings > Apps & notifications. Touch Advanced > Special app access > Picture-in-picture. To turn off Picture-in-picture for an app, touch it and turn Allow picture-in-picture off View notifications Find your notifications Apps send notifications to alert you about things like new messages, calendar events, and alarms. You can check your notifications from a few places: •...

  • Page 72: About Moto Experiences

    Silent instead of Default. About Moto experiences The Moto app provides experiences to help you get the most from your Motorola phone. You can turn these features on or off with the app or in Settings. Turn gestures on/off Perform everyday tasks with quick motions.

  • Page 73: Other Settings

    Apps • Make a chopping motion to turn the flashlight on or off. Learn more. • Twist your wrist twice quickly to open the camera from any screen. Learn more. • Use the Volume buttons to switch tracks when listening to music. Learn more.
  • Page 74 Apps To keep brightness at a fixed level while gaming, turn Disable adaptive brightness on Play uninterrupted From the toolkit During a game, open the toolkit. Touch to block calls and to block notifications. When Block calls is on , calls from starred contacts are allowed as exceptions: •...
  • Page 75 Apps During a game, open the toolkit and touch Or, open the Moto app and touch > Play > Gametime > Settings. Touch App shortcuts. If needed, download the app you want to use from Play Store. Select the apps to add. To use the social apps: During a game, open the toolkit...

  • Page 76: Manage Your Apps

    Apps : Manage your apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to the apps preloaded on your phone. To download apps: Open the Play Store app.
  • Page 77 Apps : Manage your apps Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually Open the Play Store app. Touch your profile icon >...

  • Page 78: Manage Or Delete Apps

    Apps : Manage your apps Manage or delete apps Organize apps To organize apps into groups on your home screen, use folders. Control app permissions The first time you use an app, and sometimes when you install, update, or haven't used it for a while, you are asked to grant the app permission to access certain data and phone features.
  • Page 79 Apps : Manage your apps Or, hold the Power button for about 30 seconds, or until your phone restarts. Clear app's cache or data Clearing the cache and data can free up phone memory, improve performance, and fix some problems with apps and web pages.

  • Page 80: Protect Against Harmful Apps

    Apps : Manage your apps • Call history • Contacts • Phone settings (including Wi-Fi passwords and permissions) • Photos and videos (synced to your Google Photos library, not to Google Drive) • SMS text messages (if using Messages) Tip: Back up over Wi-Fi to prevent cellular data charges.
  • Page 81 Apps : Manage your apps If your phone seems slow If you’ve scanned your phone to confirm there aren’t any potentially harmful apps but your phone seems slow, try these troubleshooting steps.

  • Page 82: Search And Browse

    Apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: Press the Google Assistant...
  • Page 83 Apps : Search and browse In the list of results: • Review results, then touch a selection to view it or take the suggested action. • To crop the area of your search for more accurate results, touch • For more actions, touch and then: Translate text Copy or scan text...

  • Page 84: Search Your Phone

    Apps : Search and browse Optionally: • Delete the Google search widget from your home screen. If you can’t delete it, use a different launcher for your home screen that doesn’t include the widget. • Install a browser to replace Chrome and make it your default browser.

  • Page 85: Clear Browsing History

    Apps : Search and browse Open Chrome app. Go to a site by touching the bar at the top and typing the address. On a web page: • To bookmark it, touch > Or, touch > Add to Home screen to put a shortcut on your home screen.

  • Page 86: Text Messaging

    Apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages.

  • Page 87: Send Text Message

    Apps : Text messaging Do any of the following: • To respond to the message, enter your response in the text box and touch • If the message is from an unassigned number, create a contact to associate a name with that number.

  • Page 88: Forward A Text Message

    Apps : Text messaging Manage draft texts When you begin composing a text message reply or a new message with recipients, it is saved in your message list as a draft until you send or delete it. Open the message list and touch the conversation marked Draft. Do one: •...

  • Page 89: Add Attachments

    Apps : Text messaging Add attachments Attach files to text message You can attach saved pictures and videos, or take one right from your message that has an optimized, reduced file size. Open Messages app. Compose a reply or a message.

  • Page 90: Turn Group Messaging On Or Off

    Apps : Text messaging To view the saved attachment: • For photos or videos, open the Photos app and touch Library. • For other attachments, open the Files app. If you do not save a photo or video from a message, it is kept within the message only. So, if you delete the message, you also delete the attachment.

  • Page 91: Change Text Message Reply To Incoming Calls

    Apps : Text messaging Touch App info > Notifications. Make changes. Tip: In your phone settings, you can prevent interruptions by restricting text message notifications during hours you specify or from specific people. Change text message reply to incoming calls When your phone rings, you can drag towards to see a list of quick responses you can send by text...
  • Page 92 Apps : Text messaging Usual carrier fees for sending text messages from your phone also apply to messages sent from your computer. Sign out of Device Pairing If you don’t use Messages on a paired computer for 14 days, you’re automatically signed out from that computer for security reasons.

  • Page 93: Reply To Or Forward An Email

    Apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...

  • Page 94: View Email Attachments

    Apps : Email Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch To delete multiple emails, go to your email list, touch &...

  • Page 95: Preview Inboxes From Home Screen

    Apps : Email Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview. To see a generic thumbnail instead of a preview thumbnail until you open the file: Open the Gmail app.
  • Page 96 Apps : Email Adjust notification settings. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.

  • Page 97: Calendar App

    Apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web- enabled device or computer when you've signed in to your account.

  • Page 98: Create And Manage Events

    Apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.
  • Page 99 Apps : Calendar app Touch > Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.

  • Page 100: Clock App

    Apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Adjust alarms: • To create a new alarm, touch • To use an existing alarm, switch it on. • To change an alarm's sound, schedule or label, touch To control general alarm settings, like alarm volume and snooze duration, touch >...
  • Page 101 Apps : Clock app In the Clock app, touch for the Timer tab. Enter the time to count down. Touch Do any of the following: • To pause the countdown, touch • To add a label to the timer, touch Label (helpful when using multiple timers). •...

  • Page 102: Set Date And Time

    Apps : Clock app Set date and time Change time format Go to Settings > System > Date & time. To change how times are displayed: • To use military time such as 13:00, turn Use locale default off and turn Use 24-hour format •...
  • Page 103 Apps : Clock app Touch > Settings > Automatic home clock. Touch Home time zone, then select your home time zone.

  • Page 104: Photos App

    Apps : Photos app Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection.

  • Page 105: Back Up Manually

    Apps : Photos app Back up manually Open Photos app. Open the photo or video. On the photo or video, touch View your backed up photos and videos From your phone, open the Photos app. From your computer, sign in to photos.google.com. More help To learn more, read Google's...

  • Page 106: Calls, Contacts, Voicemail : Phone Calls

    Calls, contacts, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...

  • Page 107: Make Calls

    Calls, contacts, voicemail : Phone calls Make calls Make a call Touch Touch and enter a number. If you enter a wrong number, touch Touch to call the number. To hang up, touch Other ways to make calls You can place calls from: •...

  • Page 108: During A Call

    Calls, contacts, voicemail : Phone calls Call nearby place Touch and say or type the name, then touch the search result to place the call. Learn more. Return call Touch , then touch next to the number. Tips: • To call frequent numbers with one touch from your home screen, a Direct dial widget.

  • Page 109: Answer Call Waiting

    Calls, contacts, voicemail : Phone calls Use other apps When you hold your phone to your ear, the screen goes dark to avoid accidental touches. To wake it up, move it away from your ear or press the Power button. To hide the call and use other apps, swipe up from the bottom of the screen.

  • Page 110: Make Conference Calls

    Calls, contacts, voicemail : Phone calls Make conference calls To make a conference call: Call the first person. To call the next person: Touch This puts the first call on hold. Enter the number. Touch To join the calls after the second person answers, touch Block calls and texts About blocking If you don’t want to get calls or texts from a certain phone number, you can block it.

  • Page 111: Unblock A Number

    Calls, contacts, voicemail : Phone calls Touch > Settings > Blocked numbers. Turn Unknown on Your phone will blocks calls from private or unidentified numbers. You'll still receive calls from phone numbers that aren't stored in your contacts. Unblock a number From the Phone app: Touch >...

  • Page 112: View And Delete Call History

    Calls, contacts, voicemail : Phone calls View and delete call history See your call history To see all recent calls: Touch Touch You'll see one or more of these icons next to each call: Icon Meaning Missed call (incoming) Call you answered (incoming) Call you made (outgoing) To learn more about a call, touch it, then touch To see only your missed calls:...

  • Page 113: Make Emergency Call From Locked Phone

    Calls, contacts, voicemail : Phone calls Do one of the following: • To add to an existing contact, touch Add to existing. • To set up a new contact, add contact details. Touch or Save. Delete calls from history Caution: There’s no way to restore the history after you delete it. To delete one call: Touch Touch...

  • Page 114: Contacts

    Calls, contacts, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. Touch If you're using more than one account, the account that will be synced with your new contact appears at the top.

  • Page 115: Edit Or Delete Contacts

    Calls, contacts, voicemail : Contacts • Scan business cards or QR codes. Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: •...

  • Page 116: Star Your Favorite Contacts

    Calls, contacts, voicemail : Contacts In your contact list, touch & hold the first contact. Touch the other contacts to delete. Touch Star your favorite contacts Contacts you mark as favorites appear at the top of the list in the Contacts app and on the tab in the Phone app.

  • Page 117: Share Contacts

    Calls, contacts, voicemail : Contacts • To narrow which contacts are shown from your account, touch > Customize view. In the Phone app, use the tab to see only contacts you call frequently or have starred as favorites. To remove contacts from this tab, touch on the contact, then touch Share contacts Ways to share contacts You can share...

  • Page 118: Voicemail

    Calls, contacts, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...

  • Page 119: Send All Calls From Contact To Voicemail

    Calls, contacts, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into to your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.

  • Page 120: Music

    Music Listen to radio Listen to FM stations Your phone automatically tunes to radio stations with the best signal. Listening to the radio doesn't use your mobile data. Plug headphones (any brand) into your phone. They serve as a radio antenna and allow you to scan for stations.

  • Page 121: Listen To Music

    Music Record current station On the tab, touch to start recording. To stop recording, touch If desired, edit the recording's name. Touch DONE. To listen to a recording, touch > Recordings > To delete or rename a recording, beside it, touch . To delete all recordings, at the top of the screen, touch >...

  • Page 122: Transfer Music Files

    Music • Continuous play when the screen is locked • Downloads for listening offline To get started: Open the YT Music app. Touch to search for music, or use the tabs to browse: • Home: Get customized stations and recommendations based on your mood, activity, or listening history.

  • Page 123: Connect A Midi Device

    Music Touch and select Bluetooth. Touch the name of the paired device. During file transfer, you’ll see in the status bar. To check the status, the notification. Receive files over Bluetooth Pair your phone with the device sending the music. On the device sending the music, start the file transfer, following device’s instructions.

  • Page 124: Battery

    Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Connect your phone to the charger that came with your phone.
  • Page 125 Battery • Listening to music • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app or service is draining your battery: Go to Settings > Battery > USAGE DETAILS. Swipe up to view the list of apps and features using power since the last full charge. Touch the app or feature using a lot of power.

  • Page 126: Prevent Overcharging

    Battery Prevent overcharging Leaving your phone plugged into a charger can lead to overcharging, which over time shortens your battery’s life. Overcharge protection keeps your battery healthy by limiting its charge to 80% if it’s been plugged in for three days. When Overcharge protection is limiting your charge, you'll see in the status...

  • Page 127: Show Battery Percentage In Status Bar

    Battery To turn off automatically when your battery reaches 90%: Open quick settings, then touch & hold Touch Battery Saver. Make sure Turn off when charged is on Show battery percentage in status bar To show the percentage of battery power remaining in the status bar: Go to Settings >...

  • Page 128: Storage

    Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email text messages are stored there, too. You can free up space when needed.

  • Page 129: Manage Sd Card

    Storage If you don't see suggestions to free up space, check that suggestions are on: Open the Files app. Touch > Settings. Touch Notifications and turn on ones you want to receive. Free up space manually To free up space: Open the Files app.

  • Page 130: Find Downloaded Files

    Storage Tip: You can set the camera to store all new photos and videos on the SD card. Move apps to SD card You cannot store apps on the SD card because it is portable storage. If needed, you can free up space your phone.

  • Page 131: Recover Recently Deleted Files

    Storage Do any of the following: • To open or play a file, touch it. • To sort files by name, date modified, or size, touch the label to sort by it. • To share a file, touch & hold it, then touch •...

  • Page 132: Upload Photos And Videos

    Storage Upload photos and videos Back up automatically Open Photos app. Touch your profile icon > Turn on backup. Select back up and sync settings and touch Confirm. You can change these settings any time. Adjust back up settings Open Photos app.
  • Page 133 Storage Open the Drive app. Touch > Align your phone over the document to scan and touch Touch Optionally: • Touch to crop. • Touch to select image enhancement options. • Touch to delete, rename, and adjust image and PDF settings. •...

  • Page 134: Network And Internet

    Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and touch Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar. If the connection is poor, you'll see instead.

  • Page 135: Use Airplane Mode

    Network and internet Open quick settings, then touch & hold If the network appears in your list of nearby networks, touch & hold its name, then touch Forget. To review all of your saved networks, touch Saved networks. For each network you want to remove, touch its name, then touch Forget.

  • Page 136: Restrict Background Data

    Network and internet When you turn off data usage over your cellular network, you can still use data by connecting to a Wi-Fi network. Cellular data must be ON if you want to: • Receive or send multi-media messages • Share your phone’s internet connection with other devices Set data warning and limit...

  • Page 137: Share Your Internet Connection

    Network and internet Restrict for specific apps indefinitely Go to Settings > Network & internet > Mobile network. Or, in quick settings, touch & hold If you're using two SIMs, touch the SIM name. Touch App data usage. Touch an app, then turn Background data off Tip: You can also restrict background data for Wi-Fi networks.
  • Page 138 Network and internet Connect devices to hotspot Check that cellular data is on. If cellular data is off, your phone doesn't have an internet connection to share. Go to Settings > Network & internet > Hotspot & tethering. Touch Wi-Fi hotspot and turn it on , then plug in your phone to charge.

  • Page 139: Usb Tethering

    Network and internet Do any of the following: • To limit number of devices allowed, touch Device limit. • To temporarily disconnect devices until your next hotspot session, under Connected devices, touch the device's name > Disconnect. The device will remain unable to connect until you turn off and restart the hotspot.

  • Page 140: Connect To Vpns

    Network and internet Turn on Bluetooth on your phone and pair with the other device. Set up the other device to get its network connection via Bluetooth. On your phone, go to Settings. Touch Network & internet > Hotspot & tethering. Turn on Bluetooth tethering to start the connection.

  • Page 141: Connected Devices

    Connected devices Connect with Bluetooth Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch the icon to switch on/off: is on. is off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.

  • Page 142: Change Phone's Name

    Connected devices Tip: Bluetooth connections can really drain your battery. Save power by turning Bluetooth off when you're not connected to a device. After pairing with a device, you’ll need to set sharing options and then you can use Bluetooth to: •...

  • Page 143: About Aptx

    Connected devices About aptX Your phone features Qualcomm aptX HD audio for 24-bit music quality over Bluetooth. Qualcomm aptX is a product of Qualcomm Technologies, Inc. and/or its subsidiaries. Qualcomm is a trademark of Qualcomm Incorporated, registered in the United States and other countries. aptX is a trademark of Qualcomm Technologies International, Ltd., registered in the United States and other countries.

  • Page 144: Share Or Receive With Nfc

    Connected devices Touch Use default, then chose when to use it (always or except when another payment app is open). Note: This feature manages payment apps. It doesn't include money transfer apps. Make a payment Make sure NFC is on and that the terminal has this symbol: Unlock your phone and touch its back...

  • Page 145: Cast Screen Or Media To Tv

    Connected devices Enable NFC icon in status bar To know whether NFC is on by glancing at your status bar: Go to Settings > Connected devices. Turn NFC icon on When NFC is on, you'll see in your status bar. Turn NFC off Go to Settings >...

  • Page 146: Fix A Problem

    Connected devices Make sure your phone and smart TV or Chromecast are connected to the same Wi-Fi network. In a cast-compatible app (like YouTube), touch If you don't see or don't see your TV listed in the casting options, try these troubleshooting steps.

  • Page 147: Share Files And Links With Nearby Android Phones

    Connected devices If you’re having issues casting with one of these apps, check their help center for troubleshooting information: • Netflix • Amazon Prime Video • YouTube • Google TV Share files and links with nearby Android phones Share content easily and securely. You can share things like photos or videos, contacts, documents, and links.

  • Page 148: Transfer Files Between Phone And Computer (Usb)

    Connected devices Choose who can see you for sharing No one can share with you when your screen is locked. To adjust who can share with you when your screen is unlocked: Open quick settings and touch Or, go to Settings >...

  • Page 149: Transfer Files

    Connected devices Change the USB connection type to allow file transfers: Swipe down from the top of your home screen and touch the Charging this device via USB notification. To transfer any type of file, touch File transfer. Or, to transfer only photos and videos, touch PTP. Transfer files On a Windows computer: Ensure the phone is properly connected to the computer using the steps above.

  • Page 150: Print From Your Phone

    Connected devices Print from your phone Set up: Wi-Fi or Wi-Fi Direct To connect your printer and phone: Before you begin: • If your printer is connected to a Wi-Fi network, be sure the phone and your printer are connected to the same network.
  • Page 151 Connected devices When sharing photos and videos When deciding how to share your photos or videos, consider these factors: • Resolution (high versus low) of the photo or video; high resolution uses more data • Number of photos to share (one photo or a few or an entire vacation album) •...
  • Page 152 Connected devices • Sharing one or a few photos • Sharing with a friend or group Things to consider: • Some email providers limit attachment sizes. For large files, upload the file to a cloud storage and email the link instead of the file. •...
  • Page 153 Connected devices • Your phone must be paired and connected with another device.

  • Page 154: Other Settings : Apps & Notifications

    Other settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.

  • Page 155: Choose How Apps Notify You

    Other settings : Apps & notifications Adjust special app access In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings: • Usage access: Control which apps have access to data about your app usage (what other apps you're using and how often, your carrier, language settings, and other details).
  • Page 156 Other settings : Apps & notifications Go to Settings > Apps & notifications > See all # apps, select the app, and touch Notifications. Touch the type of notification to change. Touch Silent. To hide status bar icons for all silent notifications: Go to Settings >...
  • Page 157 Other settings : Apps & notifications Touch the category for enabled notifications, then touch Advanced and turn Override Do Not Disturb Turn notifications on for an app If an app isn't sending notifications but you want it to: Go to Settings >...
  • Page 158 Other settings : Apps & notifications Control lock screen notifications If you've set a pattern, PIN or password, you can control which type of notifications show on your lock screen and prevent them from revealing private information. To adjust notifications for all apps: Go to Settings >...

  • Page 159: Display

    Other settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: Go to Settings >...

  • Page 160: Change Display Style

    Other settings : Display Touch Schedule, then: • To start and stop at specified times, touch Turns on at custom time and enter times. • To filter from dusk to dawn, touch Turns on from sunset to sunrise. When Night Display is adjusting colors, you'll see in the status bar.

  • Page 161: Show Apps Full Screen

    Other settings : Display Show apps full screen By default, apps avoid the banded area across the front camera, but you can set your apps to use full screen and stretch across the entire display. You can turn it on or off for individual apps or all apps. Go to Settings >...
  • Page 162 Other settings : Display • When the phone is lying face down • When you are on a call • When Do Not Disturb is on Respond to Peek Display notifications Check for notifications If you haven’t seen activity for a while, to wake your phone, bump it. Peek at contents Touch &...

  • Page 163: Change Screen Timeout

    Other settings : Display Change screen timeout Change when your screen turns off Go to Settings > Display > Advanced. Touch Screen timeout and select the time of inactivity before your phone sleeps. Tip: Set a shorter time to extend battery life.

  • Page 164: Choose Color Mode

    Other settings : Display Choose color mode You can change the intensity of color on your screen for a realistic or enhanced look. Go to Settings > Display. Touch Advanced > Colors. Choose one: • To see the most accurate colors, touch Natural. •...

  • Page 165: Set Lock Screen Preferences

    Other settings : Display Set lock screen preferences Limit lock screen notifications If you've set a pattern, PIN or password, you can control which notifications show on your lock screen. Go to Settings > Display > Advanced > Lock screen. Touch Notifications on lockscreen.

  • Page 166: Location

    Other settings : Location Use location services About location information You can let your phone use GPS, Wi‑Fi networks, mobile networks, and sensors to estimate your location. Apps that have your permission can use this information to deliver location-based services, such as the ability to check in, view traffic, find nearby restaurants, or tag your photos with the location where you took them.
  • Page 167 Other settings : Location Fix a problem Problem: Location isn't working After each step, check to see if the issue is fixed. Turn location off and then on again. Turn airplane mode on, wait 15-20 seconds, then turn it off again. If you're using a case, remove it and check if GPS is working.

  • Page 168: Security

    Are created from features of your fingertip, converted to a mathematical representation, and then encrypted and stored only on the phone. No fingerprint images are ever stored. • Are never shared with Google or Motorola. • Are never shared with other apps. Your phone only shares the verification, not the fingerprint.

  • Page 169: Protect Against Harmful Apps

    Other settings : Security Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded apps, to check for potentially harmful apps (malware). If Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can uninstall it.

  • Page 170: Lock And Unlock Phone

    Other settings : Security : Lock and unlock phone Set screen lock You can set up a screen lock to secure your phone. Each time you power on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings...

  • Page 171: Adjust Lock Options

    Other settings : Security : Lock and unlock phone Tips: • You can swipe up from anywhere on the screen when unlocking. You don't need to touch the icon. • Some of these options aren't available if you added a or a work (corporate) email account to your phone.

  • Page 172: Unlock With Trusted Devices

    Other settings : Security : Lock and unlock phone Touch Turn Make pattern visible off Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car.

  • Page 173: Unlock With Your Face

    Other settings : Security : Lock and unlock phone Unlock with your face Before using face matching Keep in mind that: • Looking at your phone can unlock it, even when you don't intend to. • Your phone can be unlocked by someone who looks a lot like you. •...

  • Page 174: Unlock At Trusted Places

    Other settings : Security : Lock and unlock phone Turn off face matching Go to Settings. Touch Security > Face Unlock. Unlock your phone. Touch Delete face data. Fix a problem If you're having trouble getting the phone to recognize your face: Go to Settings.

  • Page 175: Keep Phone Unlocked While It's On You

    Other settings : Security : Lock and unlock phone Manually lock phone To lock your phone when you're in a trusted place, on the lock screen, touch . The phone stays locked until the next time you manually unlock it. Remove trusted places Go to Settings.
  • Page 176 Other settings : Security : Lock and unlock phone Add more fingerprints Keep in mind that: • If multiple users share the phone, users should add their fingerprints from within their user profile, instead of adding multiple fingerprints to your owner profile. •...

  • Page 177: Pin An App Screen

    Other settings : Security : Lock and unlock phone Fix a problem Problem: Sometimes the sensor can’t read my fingerprints. Each finger has a unique print. If you’ve added only one fingerprint, add more for other fingers you want to use with the sensor.

  • Page 178: Lock Sim Card

    Other settings : Security Make sure you've turned on pinning and have recently opened the app you want to pin. Drag up from the bottom of the screen, hold, then release. In the recent app list, touch the app’s icon at the top of the preview to see Be sure to touch the app’s icon instead of the preview, which opens the app.
  • Page 179 Other settings : Security Go to Settings > Security. Under SIM CARD LOCK, touch the SIM name. If Lock SIM card is off, turn it on Touch Change SIM PIN. Enter the previous PIN and touch OK. Enter a new PIN and touch OK. Re-enter the new PIN and touch OK.

  • Page 180: Add Or Remove Accounts

    Other settings : Accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account.

  • Page 181: Change Name & Info In Your Google Account

    Other settings : Accounts Touch the account name. Touch Remove account. Tip: If you have trouble removing a corporate account, go to Settings > Security > Device admin apps and turn off the app for the account, then try to remove it again. Change name &...

  • Page 182: Sync Manually

    Other settings : Accounts To see if your other apps can auto-sync: Go to Settings > Accounts. Review the list of accounts: • If the app isn’t listed, then it can’t auto-sync. • If it is listed, touch its name to see any sync options you can adjust. Turn off auto-sync Turn off for certain Google apps Go to...
  • Page 183 Other settings : Accounts You can review, delete, and control the information Google collects about you. Learn more from Google about: • Viewing and controlling what information is collected (search, YouTube, recordings of your voice commands, location). • Deleting your search history and other activity. •...

  • Page 184: Accessibility

    Other settings : Accessibility Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Color correction and turn Use color correction on Touch Correction mode and choose an option. How you see colors Option to choose It’s difficult to tell violet from blue.
  • Page 185 Other settings : Accessibility Touch & hold anywhere on the screen, then: • Drag to move around the screen. • Lift your finger to zoom out. You can't zoom in on the keyboard or the buttons. Tip: You can also adjust font and display size.

  • Page 186: Hearing Assistance

    Other settings : Accessibility • Drag status bar down. Your phone speaks all of the notifications. • Open a message, file, or book. Your phone reads the text out loud. Change readout volume • Press a Volume button to open volume settings, then use the slider to adjust the level.
  • Page 187 Other settings : Accessibility You can hide or show: • Profanity • Sound labels (laughter, applause, music) • Caption icon in volume controls Settings > Accessibility > Live Caption. Turn settings on or off Turn on video captions Go to Settings >...

  • Page 188: Use Accessibility Shortcuts

    Other settings : Accessibility Select a mode: • TTY Full: Type and read text on your TTY device. • TTY HCO: Type text on your TTY and listen to voice replies on your phone. • TTY VCO: Speak into your phone and read text replies on your TTY. Connect your phone and TTY with the audio cord that came with your TTY.

  • Page 189: System

    Other settings : System : Languages & input Customize the keyboard Quickly access keyboard settings On the keyboard, touch You can also access your keyboard settings at Settings > System > Languages & input > On-screen keyboard > Gboard. Change how keyboard looks To change the background color of your keyboard: On the keyboard, touch Touch Theme.

  • Page 190: Use Multiple Languages

    Other settings : System : Languages & input Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: On the keyboard, touch Touch Glide typing.

  • Page 191: Open Apps Faster With Quick Launch

    Other settings : System : Languages & input On the keyboard, touch Touch Languages. Touch ADD KEYBOARD. Select the language. Touch Done. Then, switch between languages on the keyboard by touching Open apps faster with Quick launch Quick launch has artificial intelligence (AI) that learns which apps you use most, then manages your phone's memory more efficiently so that they open faster.

  • Page 192: Gestures

    Other settings : System : Gestures Customize Power button gesture You can customize the Power button so that pressing it twice either opens Google Assistant or opens your camera. Go to Settings > System > Gestures. Touch Quickly open camera and turn it on Change System navigation You can select which navigation option to use for moving between apps and screens.

  • Page 193: Twist Phone To Open Camera

    Other settings : System : Gestures To control the chop gesture: Go to Settings > System > Gestures. open the Moto app and touch > Gestures. Touch Fast flashlight and turn it on or off. Twist phone to open camera Open your camera instantly from any screen, even your lock screen, with Quick capture.

  • Page 194: Back Up Phone

    Other settings : System Back up phone Back up to Google You can automatically back up the following items to your Google account: • Apps and app data • Call history • Contacts • Phone settings (including Wi-Fi passwords and permissions) •...

  • Page 195: Users And Guests

    Other settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...

  • Page 196: Add, Modify, Remove Users

    Other settings : System : Users and guests Guest Added user Add, modify, remove users Add a user You must be the device owner to add users. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.

  • Page 197: Add Or Delete Guest

    Other settings : System : Users and guests If you're the owner: Go to Settings > System > Advanced > Multiple users. Or from quick settings, touch > More settings. Touch the user's name. Touch Add or delete guest Lend to guest Create a temporary profile for sharing your phone with someone.

  • Page 198: About Phone

    Other settings : About phone Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.

  • Page 199: Fix A Problem

    If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...

  • Page 200: Phone Won't Turn On

    Fix a problem : Hardware issues • Using phone while it's charging • Downloading or uploading a lot of data Ways to keep your phone from heating up • Pause resource-intensive features or apps until your phone cools down. • Always use the charger that came with your phone.

  • Page 201: Screen Is Frozen Or Won't Respond

    Fix a problem : Hardware issues Troubleshoot your phone: Check if a software update is available for your phone. Check available storage clear space if needed. You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary files and clear cached data.

  • Page 202: Screen Displays Wrong Colors

    Fix a problem : Hardware issues Screen displays wrong colors Everything is grayscale, black and white Go to Settings > Digital Wellbeing & parental controls > Bedtime mode > Off. Everything is negative, reversed colors Go to Settings > Accessibility > Color inversion and turn it off Tones, hues are different or missing •...
  • Page 203 Fix a problem : Hardware issues Phone can't format SD card Try the following: • Check that the card’s type and capacity is compatible with your phone. If not, use a different SD card that meets the requirements. • Try formatting the card using an SD card reader and an SD card formatter app on a Windows computer. Phone stopped reading SD card After each step, check to see if the issue is fixed: Turn your phone off and then on again.
  • Page 204 Fix a problem : Hardware issues Open the app from which files are missing. In the app's settings, set the storage location to be the SD card, not internal or phone memory. Computer can't view files on SD card After each troubleshooting step, check to see if your issue is fixed: Use a USB cable that’s capable of data transfer and isn’t for charging only.

  • Page 205: Call And Sim Issues

    Fix a problem : Call and SIM issues Problems making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see in the...

  • Page 206: Problems During Calls

    Fix a problem : Call and SIM issues Have signal, but can’t make calls Turn your phone off and then on again. Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network.
  • Page 207 Fix a problem : Call and SIM issues Screen goes black If you are using a case, cover or screen protector, remove it and see if it was causing the issue. Check your proximity sensor. Dial a call and set the phone on a table (don't use speaker mode), then hold your hand over the proximity sensor to see if you can turn the screen off and on.
  • Page 208 Fix a problem : Call and SIM issues Turn off Voice Match. Open the Google app. Touch More > Settings > Voice > Voice Match. Turn Hey Google off Saying “OK, Google” won't work from all screens, but you can touch the search widget first, then say “OK, Google”.

  • Page 209: Battery Issues

    Fix a problem : Battery issues Charging problems Try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.

  • Page 210: Battery Drains Too Fast

    Fix a problem : Battery issues Battery drains too fast Battery life varies The way you use your phone can really affect how long you can go before recharging your battery. Navigating, playing games, browsing the web, making calls and texting all require energy. So, your battery life may vary day to day, depending on what you're doing.

  • Page 211: Bluetooth, Wi-Fi, Usb Issues

    Fix a problem : Bluetooth, Wi-Fi, USB issues Bluetooth problems Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
  • Page 212 Fix a problem : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings > Connected devices. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.

  • Page 213: Wi-Fi Problems

    Fix a problem : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.

  • Page 214: Can't Transfer Files Or Connect To Computer

    Fix a problem : Bluetooth, Wi-Fi, USB issues Hotspot problems If you can't connect a computer or tablet to your phone's Wi-Fi hotspot: The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure you have strong connection.
  • Page 215 Fix a problem : Bluetooth, Wi-Fi, USB issues To test the USB port on your computer, connect a different device to your computer.

  • Page 216: Account And Sign-In Issues

    Fix a problem : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.

  • Page 217: Advanced Troubleshooting

    Fix a problem : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular...

  • Page 218: App Issues

    Fix a problem : App issues App or widget problems App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a...

  • Page 219: Camera Problems

    Fix a problem : App issues Clear the app's cache. Go to the developer’s website for support. Open the Play Store app. Touch your profile icon > My apps & games. Touch the app and swipe down to see a link to the website. Camera problems Photo looks blurry Wipe the lens clean with a soft, dry cloth and retake the photo.

  • Page 220: Messaging Problems

    Fix a problem : App issues Check for updates to your Camera app. safe mode to see if apps you installed are causing the issue and uninstall as needed. If the camera works correctly in safe mode, a third-party app is probably causing the issue. If you’re storing photos/videos on your SD card, remove the card and see if you can take photos without...
  • Page 221 Fix a problem : App issues Check your signal strength: • Weak signal from your cellular provider is a common cause of unsent messages. In the status bar, see how many bars your network connection has. If you see only one or two bars, change locations to improve your signal strength, particularly if you are indoors.

  • Page 222: Gmail Problems

    Fix a problem : App issues Check for updates to the app. If you can open the app, touch or > Help and look for troubleshooting information. Turn your phone off and then on again. Clear the app's cache. Gmail problems For help with Gmail, read Google's troubleshooting information.

  • Page 223: Update Android Software

    Motorola provides these updates to most phones on a regular basis. • Android OS updates are new versions of the Android operating system. Motorola provides OS updates from Google to eligible phones as soon as possible. To see if an OS update will be available for your phone, or if your phone is still eligible for security updates,...

  • Page 224: Reset Phone

    Fix a problem : Maintenance procedures • Bluetooth • Cellular data • Hotspot (internet sharing) Then, if you’re still experiencing problems, try resetting all network settings: Go to Settings > System > Advanced > Reset options. Touch Reset Wi-Fi, mobile & Bluetooth > Reset settings. If you're using dual SIMs, select the SIM to reset for mobile data settings.

  • Page 225: Get More Help

    Fix a problem : Maintenance procedures If you’re going to give your phone to someone else, disable Factory Reset Protection (FRP): Remove the screen lock. Remove your Google accounts from the phone. FRP is security measure that keeps your data safe if your phone is lost or stolen, and that requires logging into the phone with the owner's account to reset the phone.
  • Page 226 Fix a problem : Maintenance procedures Learn to use an app Open the app and touch or > Help. Phone issue Visit mobilesupport.lenovo.com for solutions, user forums, live contact options.

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