Cotell AU2066A-IP Instruction Manual
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Cotell AU2066A-IP Instruction Manual

Hotel ip phone
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Au2066A -IP IP Phone
AU2066A-IP
HOTEL IP PHONE
INSTRUCTION
MANUAL
Hotel Technology International Limited
167-169 Great Portland Street | London W1W 5PF | United Kingdom
T: +44(0)203 405 1200 | E: sales@hotel-tech.com | W: www.hotel-tech.com

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  • Page 1 Au2066A -IP IP Phone AU2066A-IP HOTEL IP PHONE INSTRUCTION MANUAL Hotel Technology International Limited 167-169 Great Portland Street | London W1W 5PF | United Kingdom T: +44(0)203 405 1200 | E: sales@hotel-tech.com | W: www.hotel-tech.com...

  • Page 2: Table Of Contents

    Au2066A -IP IP Phone Content 1. Phone Overview ....................... 5 1.1 Interface ......................6 1.2 Hardware ......................7 1.3 Software ......................7 1.4 Network ......................8 1.5 Management and Maintenance ................8 1.6 Protocol ......................8 1.7 Physical Specification ..................8 1.8 Connection ......................
  • Page 3 3.1.2 Call Waiting ................... 14 3.1.3 Auto Answer ..................14 3.1.4 Programmable Keys ................20 3.1.5 DND ..................... 20 3.1.6 # Key as Send ..................18 3.1.7 Hotline ....................20 3.1.8 Anonymous Call ..................19 3.1.9 Redial ....................20 3.2 Settings ......................20 Advanced Features ....................30 4.1 Codecs ......................
  • Page 4 5 FAQ ........................42 5.1 How to reset to factory default ................. 42 5.2 How to upgrade the firmware on safe mode ............42 5.3 How to make IP Peer to Peer call ..............43 6 Trouble Shooting ....................44 6.1 The phone has failed to register to SIP server ............

  • Page 5: Phone Overview

    Au2066A -IP IP Phone 1 Phone Overview AU2066A-IP hotel IP phone Basic function: 1. If the phone without registration, the handset LED will flash in red until it is successfully registered. 2.Press and hold the key “9” for 3 seconds, the phone will announce its’ IP address.

  • Page 6: Interface

    Au2066A -IP IP Phone Keypad Description Guest service keys Press to dial out the guest service number Dialing keys(0- A. Dial phone/extension numbers, it need to wait for 3 seconds after 9,*,#,., SEND) inputting the number B. Press # (SEND)to to dial out immediately after inputting the number.

  • Page 7: Hardware

    Au2066A -IP IP Phone 1.2. Hardware 250MHz Dual-Core LED Indicator Phone in-use/Hold/Mute/Voicemail indicator 1.3. Software Sip 2.0 (RFC3261) and other related SIP RFCs 6 SIP accounts registration, 2 SIP line keys STUN Jitter Buffer, VAD,CNG G711A, G711U, G722, G726-16, G726-24, G726-32, G726-40, G729, L16, iLBC_13_3, iLBC_15_2, OPUS Echo Cancellation SIP Domain name, Authentication and Backup SIP Server...

  • Page 8: Network

    Au2066A -IP IP Phone 1.4. Network LAN/PC: Support Bridge mode Support VLAN Support Open VPN Support DHCP, STATIC IP Primary/Secondary DNS Server Support QoS Support LLDP Support 802.1X Support Span pc port Web access via HTTP&HTTPS 1.5. Management and Maintenance Support firmware updating under safe mode Support different level user management Configuration via web , keyboard...

  • Page 9: Connection

    Au2066A -IP IP Phone Storage temperature: -10 ~ 50° C Humidity: 10 to 90% no dew 1.8 Connection Connect to network cable Phone is able to be connected with network via LAN port. 2 Operations This part of the instructions are mainly for the hotel guests and hotel management division. 2.1 Make a call: A.

  • Page 10: Flash

    Au2066A -IP IP Phone 2.5、Flash (Transfer): While on calling, press Flash→Press extension number→Hang up the phone after call party answered, the call will be transferred automatically. 2.6、Mute A. Press MUTE to turn off the microphone while talking, then the user can hear the call party, but the call party can’t hear the user.

  • Page 11: Configuration

    Au2066A -IP IP Phone 3 Configuration The instructions of configuration are mainly for hotel management department and not for general phone users. 3.1 Call Features 3.1.1. Call Forward Call Forward includes "Always Forward", "Busy Forward", "No Answer Forward". "Always Forward" has the top priority. Set Call Forward via web: Phone →Forward&...
  • Page 12 Au2066A -IP IP Phone If choose Custom mode, user may configure a specific account or several specific accounts for "call forward", and this is the default mode. Notes: after enable the emergency feature, user may input the Authorized numbers which could not be effective by the call forward feature.
  • Page 13 Au2066A -IP IP Phone transferred to On Code Setting up a feature code to server Input the number 0- 9, *, # to enable "Always forward" Off Code Setting up a feature code to server Input the number 0- 9, *, # to disable "Always forward"...

  • Page 14: Call Waiting

    Au2066A -IP IP Phone After Ring Setup timer for no answer status. Time Click on the drop-down box All incoming calls will be forwarded to select it after time out once the "No answer forward" is enabled. On Code Setting up a feature code to server Input the number 0- 9, *, # to enable "No answer"...

  • Page 15: Programmable Keys

    Au2066A -IP IP Phone 3.1.4. Programmable Keys The programmable keys are worked as speed dial keys, they are used for hotel guest services, user may press the key and the stored number will be dialed out directly. Item Opera on Descrip on Account The account to call out by speed dial key.

  • Page 16: Dnd

    Au2066A -IP IP Phone 3.1.5.DND When DND(Do not disturb) is enabled, the phone will reject all the incoming call. Set DND via web: Phone→Forward & DND→DND User may choose following DND mode: (1) Phone If choose Phone mode, once enable the DND feature, it is worked for all the phone accounts. (2) Custom If choose Custom mode, user may configure a specific account or several specific accounts for DND, and this is the default mode.
  • Page 17 Au2066A -IP IP Phone When DND, IP phone will respond to the call party a message"480 temporarily unavailable". Hotel Technology International Limited 167-169 Great Portland Street | London W1W 5PF | United Kingdom T: +44(0)203 405 1200 | E: sales@hotel-tech.com | W: www.hotel-tech.com...

  • Page 18: Key As Send

    Au2066A -IP IP Phone 3.1.6. ＃ Key as Send While user input the number, press ＃ key, the number will be dialed immediately, or user has to wait for 4 seconds for dialing if without pressing ＃key. Note: ＃ key can not be used on pre-dial status. The default is ＃...

  • Page 19: Anonymous Call

    Au2066A -IP IP Phone seconds in default status. 3.1.8. Anonymous Call The function includes both making anonymous calls and blocking all anonymous incoming calls. If switch on the "Anonymous call" feature, all outgoing call IDs will not display on call party side and shown as anonymous calls.

  • Page 20: Redial

    Au2066A -IP IP Phone 3.1.9. Redial Pick up handset→press REDIAL, the phone will redial the last dialed number. Note: For hotel phone, the call history will be erased in 1800s automatically. Auto Clean History: Switch on/off the feature of Cleaning History Auto Clean History On Code: *11121* Auto Clean History Off...
  • Page 21 Au2066A -IP IP Phone 2 Set Time & Date The time & date information can be obtained by NTP Server or by manual setting. ❶ Time and Date setting by NTP via web: Phone →Preference. Hotel Technology International Limited 167-169 Great Portland Street | London W1W 5PF | United Kingdom T: +44(0)203 405 1200 | E: sales@hotel-tech.com | W: www.hotel-tech.com...
  • Page 22 Au2066A -IP IP Phone Item Description Operation Time Zone Set a time zone matches condition Click drop-down box to select Primary NTP The primary NTP server that provide time Manual input Server and date Secondary The secondary NTP server that provide Manual input NTP Server time and date...
  • Page 23 Au2066A -IP IP Phone Item Operation Description Manual Click the drop- A switch to enable or disable the manual Time down box to select time Date click "Generated Date" to gains date from Manual input the computer Time click "Generated Time" to gains time from Manual input the computer 3 Time&...
  • Page 24 Au2066A -IP IP Phone Item Description Activation Enable or disable the account. The default is “enable”. It’s shown in the account area prior to other IDs. And it can Label be left in blank. A parameter required in SIP agreement, it’s shown on the Display Name phone which is answering the call if the SIP server supports it.
  • Page 25 Au2066A -IP IP Phone Stun Server IP address of Stun Server. 6 Set Password The password for Advanced Settings also is used for Web access as the role “admin”. Set the password via Web: Phone→Security. Item Description Current PWD The current password for web access as the role of “admin”, it’s “admin”...
  • Page 26 Au2066A -IP IP Phone 7 Network ❶ LAN Port The phone may connect to IP network via LAN port, and obtain IP address with 3 ways: IPV4, IPV6 and IPV4 & IPV6. Set the LAN port via Web: Network → Basic. Hotel Technology International Limited 167-169 Great Portland Street | London W1W 5PF | United Kingdom T: +44(0)203 405 1200 | E: sales@hotel-tech.com | W: www.hotel-tech.com...
  • Page 27 Au2066A -IP IP Phone (1) IPV4 The phone will configure the LAN port by IPV4 in default status. It obtains IP address via DHCP and Static IP. (2) IPV6 The phone supports configuring the LAN port by IPV6, but has to connect with IPV6 PBX. It may obtains IP address via DHCP and Static IP.
  • Page 28 Au2066A -IP IP Phone ❻ 802.1X IEEE 802.1X authentication is an IEEE standard for Port-based Network Access Control(PNAC), part of the IEEE 802.1 group of networking protocols. It offers an authentication mechanism for devices to connect to a LAN or WLAN. It supports protocol EAP-MD5, EAP-TLS, EAP-PEAP/MSCHAPv2,EAP-TTLS/EAP-MSCHAPv2,EAP- PEAP/GTC and EAP-TTLS/EAP-GTCfor 802.1X authentication.
  • Page 29 Au2066A -IP IP Phone 8 Keypad Lock The phone supports “enable” or “disable” the keypad lock feature. The default is enable and password is 123. “Lock timeout” should be at least 8 (seconds). Set keypad lock via web: Phone →Phone Lock ❶...

  • Page 30: Advanced Features

    Au2066A -IP IP Phone Advanced Features 4.1 Codecs The phone supports multiple codecs, users can select the codes via Web. The codecs include: PCMU, PCMA, G729, G722, iLBC_13_3, iLBC_15_2, G726-32, G726-16, G726-40, G726-24, L16, OPUS. Hotel Technology International Limited 167-169 Great Portland Street | London W1W 5PF | United Kingdom T: +44(0)203 405 1200 | E: sales@hotel-tech.com | W: www.hotel-tech.com...

  • Page 31: Capture And Upgrading

    Au2066A -IP IP Phone Notes: OPUS is our new support codec. means to enable the item of “Disabled Codes”； means to disable the item of “Enabled Codes”； Click the button to sort all enabled codes, the top item has the highest priority. Note：Multiple different items of G726，iLBC should not activated simultaneously.
  • Page 32 Au2066A -IP IP Phone Click the button “Start” to start the capture and click the button “Stop” to end the capture. Then click the button “export” to download the capture file. （2）Upgrade firmware: Via webpage: phone→Upgrade→Upgrade Firmware Hotel Technology International Limited 167-169 Great Portland Street | London W1W 5PF | United Kingdom T: +44(0)203 405 1200 | E: sales@hotel-tech.com | W: www.hotel-tech.com...

  • Page 33: Auto Provision

    Au2066A -IP IP Phone Before upgrading the firmware of phone, users are suggested to check the version of current firmware. Click the button “Choose file” to select the target local file and click “Upgrade” to process upgrading, this will cost a couple of minutes. And after reboot, the phone will be upgraded successfully.

  • Page 34: Export & Import Configuration File

    Au2066A -IP IP Phone tftp://192.168.1.111 User Name The username to access the file server Password The password to access the file server Common AES Key Configures the plaintext AES key for decrypting the Common CFG file MAC-oriented AES Configures the plaintext AES key for decrypting the MAC- oriented CFG file Check New Config If set this parameter as “On”, the phone will do some...

  • Page 35: Export Configuration File

    Au2066A -IP IP Phone 4.4.1、Export configuration file There is two ways to export the configuration files, Don’t check the “Export User Data” and click “Export” directly, it will export the  template of the configuration file Check the “Export User Data” and then click “Export”, it will export a configuration file ...

  • Page 36: Dial Plan

    Au2066A -IP IP Phone Item Description You can import the system log to local PC or remote Server. Location Server User must fill the address of server if you choose to export the Name system log to remote server. Log Level It defines the detail of system log as 5 different levels, Fatal, Error, Warning, Info, and Debug.

  • Page 37: Replace Rule

    Au2066A -IP IP Phone 4.6.1 Replace Rule Dial plan “Replace Rule” means to replace a batch of complicated character string by some simple characters, to make a speed dial. Item Description Sample Number The string works as replacer, not null Set Number as “6”, Set Replace Replace...

  • Page 38: Dial-Now

    Au2066A -IP IP Phone Save Any alteration won’t take effect until the button “Save” is clicked. 4.6.2 Dial-now Dial plan “Dial-now” permits the corresponding phone to be dialed instantly without pressing the soft key “Dial”, once the input has been matched. It works like a hotline. Item Description Sample...

  • Page 39: Area Code

    Au2066A -IP IP Phone Delete Delete one added or saved dial-now dial plan, and hotline dial plan or multiple ones, click the takes effect in frame after the specified dial-now situation that the dial plan before delete it, and then phone is in dialing click button “Delete”...

  • Page 40: Block Out

    Au2066A -IP IP Phone Confirm Apply this dial plan area code will not take effect Recover all input fields to the Cancel state that saved at latest time 4.6.4 Block Out Dial plan “Block out” is used to prohibit the phone number outgoing call from some accounts. Item Description Sample...

  • Page 41: Tr069

    Au2066A -IP IP Phone 4.7、TR069 The TR069 protocol is used for remote management of gateways, routers or other devices which include two types of logical devices: Managed user devices and Management servers (ACS). With TR069, user may configure phone parameters and upgrade the firmware remotely. 4.8、Action URL The Action URL is the phone reports the current status to the remote console.

  • Page 42: Faq

    Au2066A -IP IP Phone 5.1 How to reset to factory default? There are 2 methods: A. Factory reset via Web (1) Key in the IP address of phone with a browser (2) Access the webpage of phone as the role of “admin”, username/password is admin/admin. (3) Select“Phone”...

  • Page 43: How To Make Ip Peer To Peer Call

    Au2066A -IP IP Phone (1) Setup a TFTP Server and set the PC’s IP address as “192.168.1.200” (2) Copy the kernel file we supplied to the root menu of TFTP Server (3) Ensure the TFTP Server and phone are connected to the same network switch and both reachable (4) Long Press the key “*”...

  • Page 44: Trouble Shooting

    Au2066A -IP IP Phone 6 Trouble shooting 6.1. The phone is failed to register to SIP server (1) First of all, check the IP address. If the LAN port is DHCP, please ensure the DHCP server has been enabled. (2) Check the network gateway and the DNS (3) Make sure the input account matched the one provided by Service Provider (4) Make sure SIP Server has been enabled already (5) Make sure the Port of SIP Server, it’s 5060 by default...

  • Page 45: Only One Party Can Hear From Another On Calling

    Au2066A -IP IP Phone 6.2. The phone has failed to find the IP address (1) Make sure the network cable has been plugged into the LAN port (2) Make sure the network cable or port of network switch are working fine (3) Make sure the DHCP server has been enabled, and there are available IP address (4) Try to set the LAN port as Statics IP 6.3 Only one party can hear from another on calling...
  • Page 46 Au2066A -IP IP Phone VLAN：Virtual Local Area Network QoS：Quality of Service Syslog：System log UDP：User Data Protocol TCP：Transmission Control Protocol TLS：Transport Layer Security Protocol BLF：Busy Lamp Field DNS：Domain Name System SRTP：Secure Real-time Transport Protocol NTP：Network Time Protocol VAD：Voice Activity Detection CNG：Comfort Noise Generator Hotel Technology International Limited 167-169 Great Portland Street | London W1W 5PF | United Kingdom T: +44(0)203 405 1200 | E: sales@hotel-tech.com | W: www.hotel-tech.com...
  • Page 47 Au2066A -IP IP Phone IMPORTANTSAFETY INSTRUCTIONS WHEN USING YOUR TELEPHONEEQUIPMENT, BASIC SAFETY PRECAUTIONSSHOULD ALWAYS BE FOLLOWED TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK AND INJURY TO PERSONS. INCLUDINGTHE FOLLOWING: 1. READ AND UNDERSTAND ALL INSTRUCTIONSIN THIS MANUAL. 2. FOLLOW ALL WARNINGS AND INSTRUCTIONSMARKED ON THE PRODUCT. 3.
  • Page 48 10. Any damage resulting from unauthorized modification or repair of the telephone. COTELL PRODUCT SUPPORT If you need technical assistance with this product, please contact Cotell support via one of via one of the following methods: Telephone: +44(0)203 405 1200 Email: support@cotell-emea.com...

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