DURABLE DURACARD ID 300 General Use Information

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Card Printer

DURACARD

ID 300

INFORMATION OF USE

DURACARD ID 300

10 2023

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Page 1 Card Printer DURACARD ® ID 300 INFORMATION OF USE DURACARD ID 300 10 2023...
Page 2: Copyright Information
All the information contained in this document is subject to change without prior notice. DURACARD ID 300 cannot be held liable for any errors that may be found in this information of use, or for any loss or damage arising accidentally or as a result of dissemination or use of this information of use.
Page 3 ABOUT YOUR NEW PRINTER Using your new DURACARD ID 300 printer, you will be able to create a wide variety of high-quality cards and personalized badges which can be printed in various thicknesses, colors and styles. This printer uses consumables and accessories that are available from your DURABLE reseller. For further details, visit our website durable.eu...
Page 4: Getting Started
DURABLE will no longer be respon- sible for the DURACARD ID 300. You will be charged for new packaging for shipping the printer back to you.
Page 5: Description Of The Printer And Its Functions
1-2 DESCRIPTION OF THE PRINTER AND ITS FUNCTIONS Cards and ribbon Printer Control button - Card feeder - USB port - Output hopper - Power cable socket - Control panel - Kensington lock...
Page 6 - Thermal print head - Serial number label The machine should always be disconnected from the power supply (unplugged) before any work is carried out on it.
Page 7: Installation
1-3 INSTALLATION The DURACARD ID 300 printer must be placed in a dry location, protected from dust and drafts but well-ventilated. Take care to keep your printer on a flat, sturdy surface able to bear its weight. 1-3A CONNECTING THE PRINTER Connection to the power supply The printer must be connected to a properly protected and earthed electrical installation.
Page 8 To save energy, the printer will automatically switch itself to standby mode after 10 minutes of inactivity. The standby times can be configured in the DURABLE Print Center. In standby mode sending a print request restarts the printer, and briefly pressing the control button (for 1 second) takes the printer out of hibernation mode.
Page 9: Fitting The Ribbon
1-3B RIBBONS DURABLE original ribbons optimize your printer’s operation and avoid causing damage to it. Ribbons from other suppliers are not compatible with your printer. Their use is liable to damage your printer and voids the manufacturer’s guarantee for the printer.
Page 10: Loading The Cards
1-3C CARDS For optimum quality, the cards used must be ISO 7810 ID-1 (CR80) certified. Only use the card types recommended for DURACARD ID 300. Avoid touching the printable surface of the cards in order to preserve print quality. Do not use cards that have been damaged, folded, embossed or dropped on the floor.
Page 11: Removing Printed Cards
The printer is equipped with an output hopper with a maximum capacity of 25 cards that are 0.76 mm thick and 40 cards that are 0.50 mm thick. 25× Please don’t use the card twice with colour ribbon. DURACARD ID 300 prints the bottom card from the output hopper. The printing will be done on the upward side.
Page 12: Installing The Driver
Printing 2-1 INSTALLING THE DRIVER To install the printer driver, search product 8910 on the Durable website and scroll down to the ‚DOWNLOADS‘ tab on the item page. Select the correct driver for your operating system and start the download.
Page 13 A graphic application called DURABLE Print Center is available to help you change certain predefined settings, if needed. To access this application: • From the Start button on the bottom left of your screen in the Windows™ task bar, select All programs, DURABLE Card Printer, DURABLE Printer Suite, DURABLE Print Center.
Page 14 Right-click on the printer name, then select Properties to access the configuration space, or double-click on the printer name. Pay attention to the settings defined under the driver Properties settings and do not hesitate to contact the DURABLE Hotline for any...
Page 15 2-3 NOTIFICATION OF MESSAGES AND WARNINGS Through visual notifications on the computer, the DURABLE Print Center provides information about the printer, and alerts you when your attention is required. There are several types of message: • Messages and alerts associated with the ribbons, their compatibility with your printer, and the nature of your print requests.
Page 16 DURABLE technical support. 3-1 WARNINGS AND DIAGNOSIS Although the DURACARD ID 300 printer was designed to work independently, keeping user involvement to a minimum, it may nonetheless prove useful to gain some familiarity with the main warnings.
Page 17 • The ribbon is not recognized. any other problems, contact the Check the condition of the ribbon in STEADY LIGHT DURABLE Hotline. the printer. If you have a print job in progress, this restarts with a new card. FLASHING For optimum use of your printer, we advise you to use the recommended ribbons and cards.
Page 18 Open the cover and hold down the pushbutton in order to eject the jammed card. For more details, refer to section 3-3b. If STEADY LIGHT the problem persists, contact the DURABLE Hotline. FLASHING COOLING MODE FIRMWARE UPDATE • The cooling system has been •...
Page 19: Diagnosis Help
The printed card is ejected into the output hopper. Printing the technical test card can also be launched from the DURABLE Print Center. To do this, open the DURABLE Print Center, double-click on your printer or right-click on „Properties“ and go to „System details“ then „Testing cards.“...
Page 20 To print the graphic test card, check first of all that a ribbon and card are present in the printer. Go to the DURABLE Print Center, select System details, and click on the Testing cards tab. Then click on the Graphical test card button. The card is printed and the printed card is ejected into the output hopper.
Page 21: Troubleshooting
Check that the ribbon is not finished or damaged. Replace it or re-install it if necessary. ➋ The print head may be damaged Print a test card. If the text card does not print, contact the Duracard hotline 00800 88 99 10 10 or duracard.service@durable.de or visit the website durable.eu...
Page 22: Poor Print Quality
Use of incompatible cards. Check that the cards used match the specifications. We recommend that you obtain your cards from a DURABLE reseller. Use of cards from a different brand is liable to adversely affect print quality and/or damage the print head.
Page 23: Partial Or Incorrect Printing
Should horizontal straight lines appear on printed cards, it is likely that the print head is dirty or damaged. Refer to the sections on printer servicing. If the problem persists, contact the Duracard hotline 00800 88 99 10 10 or duracard.service@durable.de or visit the website durable.eu...
Page 24 3-3B FREEING JAMMED CARDS Control panel displays: MECHANICAL ERROR • Card jammed in the printer. Print jobs are interrupted. The printer warning light and control button light up. Do not turn your printer off, as this cancels pending print jobs in the printer’s memory. Remove the card as follows: ➊...
Page 25 Updating the firmware is a simple operation but one which, if not properly completed, can result in your printer breaking down. The firmware update can be carried out from the DURABLE Print Center. To do this, go to your printer properties, then select Maintenance, then Firmware update.
Page 26 ➍ Then go to System Preferences, Print & Scan, DURABLE, Options & Supplies, Utility, and click on Open Printer Utility. The DURABLE Card Printer window will open. All you need to do is click on Upgrade. Select the folder where you extracted the downloaded file and open the firmware file (.firm).
Page 27 Updates can be downloaded from the website durable.eu: ➊ To start go to the Durable website, search the product 8910 and scroll down the product page to the 'DOWNLOADS' tab. ➋ Select the correct driver for your operating system and start the download.
Page 28: Technical Support
A description of the incident that occurred ➍ A description of the steps that you took to resolve the problem The DURABLE website also provides driver updates, FAQs*, educational videos and general information. *FAQs: Frequently Asked Questions DURABLE HOTLINE 00800 88 99 10 10 E-MAIL: duracard.service@durable.de...
Page 29: Specifications
Appendix SPECIFICATIONS This section presents your printer’s specifications. PRINT AREA Edge-to-edge printing PRINT SPEED • YMCKO color 38 s per card (95 cards an hour) • Monochrome (K) 11 s per card (240 cards an hour) BADGE CUSTOMIZATION SOFTWARE DURAPRINT ®...
Page 30 RIBBONS To maximize the quality and lifetime of the printed cards, the service life of your print head and the overall reliability of your printer, use the recommended ribbons. • Recognition and automatic configuration • Ribbon inserted in a cassette to make handling easier •...
Page 31 DIMENSIONS AND WEIGHT • Dimensions (H x W x L): 147 x 200 x 276 mm • Weight: 1.7 kg ACOUSTICS (TESTED IN ACCORDANCE WITH ISO STANDARD 7779) Acoustic pressure on supporting workstations LpAm (YMCKO color mode) • While in operation: below 60 dB (A) •...

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