SeIf-Repair ....................4 Pre-disassembly Instructions ............... 5 Disassembly Process ................. 6 Main Unit Disassembly Flowchart ..............7 Removing the Lower case ................8 Removing the Battery ................10 Removing the WLAN module ..............14 Removing the FAN .................. 16 Removing the Thermal module ..............18 Removing the Speaker ................
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Assemble the WLAN module..............68 Assemble the SSD ................... 70 Assemble the Battery ................71 Assemble the Lower case ................73 Troubleshooting ..................74 Introduction ................... 74 Introduction tips ..................74 System Block Diagram ................75 Error messages ..................76 FRU (Field Replaceable Unit) List ..............77 Exploded Diagrams ...................78 FRU List ....................
NOTE: Do not attempt to replace other components than those listed above NOTE: NOTE: For replacement parts, always use only Acer certified components in order to safeguard quality, optimum system performance, stability and reliability of the product. NOTE: NOTE: Any damage to the product that occur during self-repair, or which has occurred as a result of...
Pre-disassembly Instructions Before proceeding with the disassembly procedure, make sure to do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Place the system on a flat, stable surface. Figure 3-1.
Disassembly Process The disassembly process is divided into the following sections: ⚫ Main unit disassembly The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly sequence. Observe the order of the sequence to avoid damage to any of the hardware components. Table 3-1.
Main Unit Disassembly Flowchart Lowercase Uppercase Battery DC-IN Cable Touchpad module WLAN module Bezel Thermal module Hinge Speaker EDP Cable USB board Antenna Camera module RTC Battery Figure 3-2. Main Unit Disassembly Flowchart...
Removing the Lower case 1. Place the notebook on flat while lower case should be upwards. Use TORX screwdriver to remove 10 screws of lower case. Figure 3-3. Lower case Table 3-2. Lower case Screw Step Screw Quantity Screw Type Torque/kgfcm M2.5mm*L5.5mm Remove...
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1. Open the buckle with a pick as showed figure3-4, then remove the lower case from the bottom side as shown in picture. Figure 3-4. Lower case Figure 3-5. Lower case...
Removing the Battery 1. Remove 1pcs Battery_Tape on the Battery Connector. Please notice the color and position. Figure 3-6. Battery 2. Disconnect the battery cable from the MB as shown in picture. Figure 3-7. Battery...
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3. Remove two screws on the uppercase. Figure 3-8. Battery Table 3-3. Battery Screw Step Screw Quantity Screw Type Torque/kgfcm Remove M2.0mm*L4mm*D4.0 2.0±0.2kgf_cm battery mm*T0.7mm_black 4. Remove the battery from the MB as shown in picture. Figure 3-9. Battery...
Removing the WLAN module Disconnect the WLAN cable connectors on the WLAN module. And remove 1pcs Acetate_Tape on the Antenna. Please notice the color and position. Figure 3-13. WLAN module Remove 1 screw on the WLAN module. Figure 3-14. WLAN module Table 3-5.
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Remove the WLAN module from the MB. Figure 3-15. WLAN module...
Removing the FAN 1. Disconnect the fan connector from the MB. Figure 3-16. FAN 2. Remove 2 screws on the FAN. Figure 3-17. FAN Table 3-6. FAN Screw Step Screw Quantity Screw Type Torque: kgf/cm Remove FAN M2.0mm*L4.0mm_D4.0mm 2.0+/-0.2 _T0.7mm_black kg/cm...
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3. Remove the fan from the C cover. Figure 3-18. FAN 4. Remove conductive fabric from the FAN. Figure 3-19. FAN...
Removing the Thermal module 1. Remove 3 screws on the thermal module. Figure 3-20. Thermal module Thermal module Screw Table 3-7. Step Screw Quantity Screw Type Torque: kgf/cm M2.0mm*L2.5mm_D5.0mm_T0. 2.0+/-0.2 kg/cm Remove thermal 5mm_black module 2. Lift up the thermal module with both hands from the uppercase. Figure 3-21.
Removing the USB board 1. Disconnect the IO FPC connector on the MB and UB, then remove the IO FPC. Figure 3-28. USB board 2. Remove 2 screws on the USB board then remove the UB. Figure 3-29. USB board USB board screw Table 3-8.
Removing the MB ),FPR FFC from the MB. 1. Disconnect the KB BL FFC, KB FFC, TP FFC(TP-model with fingerprint Figure 3-31. MB DC IN cable,EDP Cable 2. Disconnect the from the MB. Figure 3-32. MB 3. Remove 1 screws from the MB...
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Figure 3-33. MB Table 3-9. MB Screw Step Screw Quantity Screw Type Torque: kgf/cm M2.0mm*L4.0mm_D4.0mm_T0.7m 2.0+/-0.2 kg/cm Remove MB m_black 4. Remove the MB from the C cover. Figure 3-34. MB...
Removing the Uppercase 1. Open the sys hinge than Remove 6 screws from the sys hinge BKT. Figure 3-35. Uppercase Table 3-10. SYS Hinge Screw Step Screw Quantity Screw Type Torque: kgf/cm Remove M2.5mm*L5.5mm 3.0±0.3kgf/cm SYS Hinge *T0.8mm*D4.5mm_BLACK 2. Remove the uppercase. Figure 3-36.
Removing the Touchpad module 1. Disconnect the TP-FFC and FP-FFC(TP-model with fingerprint )from the TP-Model than remove FFC. Figure 3-38. Touchpad module 2. Remove the TP shading Mylar and conductive fabric Figure 3-39. Touchpad module 3. Remove 2 screws from the upper case.
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Figure 3-40. Touchpad module Table 3-11. Touchpad screw Step Screw Quantity Screw Type Torque: kgf/cm M2.0mm*L2.5mm_D5.0m 2.0+/-0.2 kg/cm Remove Touchpad m_T0.5mm_black module 4. Remove the touchpad module from the upper case. Figure 3-41. Touchpad module...
Removing the LCD(Metal) Open the bezel from the left or right inner side as below, then remove the bezel from the LCD cover. Figure 3-42. LCD bezel Pull the easy-pull-glue out of the LCD cover. NOTE: During the pulling, it is necessary to apply even force and smoothness, and the force is not too strong until the glue is pulled away from the LCD cover.
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Flip the LCD panel from the top. Do not to pick up the LCD panel directly from the LCD cover. Figure 3-44. LCD panel Peel off the Mylar on the LCD gently, than Open the latch then remove the LCD panel. Figure 3-45.
Removing the Hinge(Metal) 1. Remove 6 screws from the upper case. Figure 3-46. Hinge Table 3-12. Hinge screw Step Screw Quantity Screw Type Torque; kgf/cm M2.5mm*L4.0mm_D4.5m Remove 3.0±0.3kgf/cm Hinge m_T0.8mm_balck...
Removing the Antenna(Metal) 1. Removing the all antenna cable Antenna Figure 3-49. 2. Pull up the left and right antenna via copper foils. Use plastic tool to pry the WIFI antenna. Remove WIFI antenna. Figure 3-50 Antenna...
Removing the LCD(NON-METAL) Open the bezel from the left or right inner side as below, then remove the bezel from the LCD cover. Figure 3-42. LCD bezel Pull the easy-pull-glue out of the LCD cover. NOTE: During the pulling, it is necessary to apply even force and smoothness, and the force is not too strong until the glue is pulled away from the LCD cover.
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Flip the LCD panel from the top. Do not to pick up the LCD panel directly from the LCD cover. Figure 3-44. LCD panel Peel off the Mylar on the LCD gently, than Open the latch then remove the LCD panel. Figure 3-45.
Removing the Hinge(NON-METAL) 2. Remove 6 screws from the upper case. Figure 3-46. Hinge Table 3-12. Hinge screw Step Screw Quantity Screw Type Torque; kgf/cm M2.5mm*L4.0mm_D4.5 Remove 3.0±0.3kgf/cm Hinge mm_T0.8mm_balck M2.0mm*L2.5mm_D5.0 Remove 2.0+/-0.2 kg/cm Hinge long mm_T0.5mm_black...
Removing the Antenna(NON-METAL) 3. Removing the all antenna cable Antenna Figure 3-49. 4. Pull up the left and right antenna via copper foils. Use plastic tool to pry the WIFI antenna. Remove WIFI antenna. Figure 3-50 Antenna...
Assemble the Easy-pull glues (Metal) 1. Take two easy-pull glues and assemble them according to the LCD cover mark line. Figure 3-52. Easy-pull glues...
Assemble the Antenna(Metal) Assemble the WIFI-AUX/Main antenna to the A Cover. Figure 3-54. Antenna 2. As shown in the figure, arrange the antenna cable to the hooks. Figure 3-55. Antenna...
Assemble the EDP Cable (Metal) Assemble the camera connectors. Figure 3-56. EDP cable As shown in the figure, arrange the EDP cable to the hooks. Figure 3-57. LCD cable...
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Assemble the Hinge(Metal) Assemble 6 screws to the upper case. Figure 3-58. Hinge Table 3-13. Hinge screw Step Screw Quantity Screw Type Torque: kgf/cm M2.5mm*L4.0mm_D4.5m Assemble 3.0±0.3kgf/cm Hinge m_T0.8mm_balck...
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Assemble the LCD Module (Metal) 1. Paste the conductive cloth on the LCD. Figure 3-59. LCD module 2. Take four Mylar to the LCD cover Figure 3-60. LCD module...
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Peel off the easy-pull-glue film, paste the LCD panel to LCD cover. NOTE: After assembling the LCD panel, please press the LCD panel more than 15 seconds. Figure 3-61. LCD panel Assemble the LCD bezel to the LCD cover.0 Figure 3-62. LCD bezel...
Assemble the Easy-pull glues (NON-METAL) 3. Take two easy-pull glues and assemble them according to the LCD cover mark line. Figure 3-52. Easy-pull glues...
Assemble the Antenna(NON-METAL) Assemble the WIFI-AUX/Main antenna to the A Cover. Figure 3-54. Antenna 4. As shown in the figure, arrange the antenna cable to the hooks. Figure 3-55. Antenna...
Assemble the EDP Cable(NON-METAL) Assemble the camera connectors. Figure 3-56. EDP cable As shown in the figure, arrange the EDP cable to the hooks. Figure 3-57. LCD cable...
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Assemble the Hinge(NON-METAL) Assemble 6 screws to the upper case. Figure 3-58. Hinge Table 3-13. Hinge screw Step Screw Quantity Screw Type Torque: kgf/cm M2.5mm*L4.0mm_D4.5m Assemble 3.0±0.3kgf/cm Hinge m_T0.8mm_balck...
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Assemble the LCD Module(NON-METAL) 4. Paste the conductive cloth on the LCD. Figure 3-59. LCD module 5. Take four Mylar to the LCD cover Figure 3-60. LCD module...
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Peel off the easy-pull-glue film, paste the LCD panel to LCD cover. NOTE: After assembling the LCD panel, please press the LCD panel more than 15 seconds. Figure 3-61. LCD panel Assemble the LCD bezel to the LCD cover. Figure 3-62. LCD bezel...
Assemble the Touchpad module Assemble the touch pad module to the upper case. Figure 3-63. Touch pad module Assemble 2 screws to the upper case Figure 3-64. Touch pad module Table 3-14. Touchpad Screw Step Screw Quantity Screw Type Torque: kgf/cm M2.0mm*L2.5mm_D5.0mm_ 2.0+/-0.2 kg/cm Assemble...
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Assemble the conductive fabric Do not stick to the melting point The conductive cloth must be attached to the copper zone Figure 3-65. Touch pad module Assemble the TP shading Mylar Figure 3-66. Touch pad module Connect the TP-FFC、 FP-FFC(TP-model with fingerprint )from the TP-module Figure 3-67.
Assemble the MB Assemble the MB to the upper case from right side .Note that all cables cannot be under the MB. Assemble screws to the MB Figure 3-70. MB Table 3-16. MB screw Step Screw Quantity Screw Type Torque: kgf/cm M2.0mm*L4.0mm_D4.0mm_T0.
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),FPR FFC from the MB. Connect the KB BL FFC, KB FFC, TP FFC(TP-model with fingerprint Figure 3-72. MB...
Assemble the USB board 1. Assemble 2 screws on the USB board. Figure 3-73. USB board USB board Table 3-17. screw Step Screw Quantity Screw Type Torque: kgf/cm M2.0mm*L4.0mm_D4.0 2.0+/-0.2 kg/cm Assemble board mm_T0.7mm_black 2. Connect the IO FFC connector on the MB and UB. Figure 3-74.
Assemble the speaker 1. Assemble 2 speakers left and right. Figure 3-75. Speaker 2. Insert horn connector and attach acetate cloth. Then assemble the acetate cloth. Figure 3-76. Speaker...
Assemble the Thermal module 1. Assemble the thermal module with both hands from the uppercase. Figure 3-78. Thermal module 2. Assemble 3 screws on the thermal module. Figure 3-79. Thermal module Thermal module Screw Table 3-18. Step Screw Quantity Screw Type Torque: kgf/cm M2.0mm*L2.5mm_D5.0mm_T0.
Assemble the FAN 1. Assemble the fan. NOTE: The new fan needs to be affixed to the FAN SINGLE-SIDED CONDUCTIVE CLOTH. FAN SINGLE-SIDED CONDUCTIVE CLOTH Figure 3-80. FAN SINGLE-SIDED CONDUCTIVE CLOTH 2. Assemble the fan to the MB as shown in picture. Figure 3-81.
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3. Assemble 2 screws on the FAN Figure 3-82. FAN Table 3-19. FAN Screw Step Screw Quantity Screw Type Torque: kgf/cm M2.0mm*L4.0mm_D4.0 2.0+/-0.2 Assemble mm_T0.7mm_black kg/cm 3. Connect the fan connector to the MB Figure 3-83. FAN...
Assemble the WLAN module 1. Assemble the WLAN module. Figure 3-84. WLAN module Assemble 1 screw on the WLAN module. Figure 3-85. WLAN module Table 3-20. WLAN Screw Step Screw Quantity Screw Type Torque: kgf/cm M2.0mm*L2.5mm_D5.0mm_T 2.0+/-0.2 kg/cm Assemble 0.5mm_black WLAN...
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Connect the WLAN cable connectors on the WLAN module, and assemble 1pcs Acetate Tape on the Antenna. Please notice the color and position. Figure 3-86. WLAN cable...
Assemble the Battery Assemble the battery to the MB as shown in picture. Figure 3-89. Battery Assemble two screws on the uppercase. Figure 3-90. Battery Table 3-22. Battery Screw Step Screw Quantity Screw Type Torque: kgf/cm Assemble M2.0mm*L4.0mm_D4.0mm_T0.7 2.0+/-0.2 kg/cm battery mm_black...
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Connect the battery cable from the MB as shown in picture. Figure 3-91. Battery Assemble 1pcs Battery Tape on the battery connector. Figure 3-92. Battery...
Assemble the Lower case 1. Close the Lower case as shown in picture. Figure 3-93. Lower case 1. Use TORX screwdriver to assemble 10 screws to the lowercase. Figure 3-94. Lower case Table 3-23. Lower case Screw Step Screw Quantity Screw Type Torque: kgf/cm Assemble...
Troubleshooting Introduction This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer yourself; contact your dealer or authorized service center for assistance.. Introduction tips This computer incorporates an advanced design that delivers on-screen error message reports to help you solve problems.
Error messages If you receive an error message, note the message and take the corrective action. The following table lists the error messages in the alphabetical order together with the recommended course of action. Table 1-1. Error Messages Error Messages Error Messages Corrective Action CMOS battery bad...
DIFFERENT part number code from those given in the FRU list of this printed Service Guide. Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines.
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HQ31 KEYBOARD ASSY METAL W/ UPPER CASE NBL QV03T_A30B 6B.KX 6000 80KS Korean KN8.0 1E13 NK.I1313.2Y7;NK.I131B.06P;NK.I1317.0L2;NK.I131S.0U3 HQ31 KEYBOARD ASSY METAL COPILOT W/ UPPER CASE NBL 6B.KT 6000 QV03T_A40B 80KS Korean 7N8.0 1BC4 NK.I131S.0X1;NK.I131B.0BK;NK.I1313.3A0;NK.I1317.0SW HQ31 KEYBOARD ASSY METAL W/ UPPER CASE NBL QV03T_A30B 6B.KX 6000 80KS Russian...
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80KS US w/ Canadian French KN8.0 6000 NK.I1313.2YE;NK.I131B.06W;NK.I1317.0L9;NK.I131S.0UA 1E1A HQ31 KEYBOARD ASSY METAL COPILOT W/ UPPER CASE NBL 6B.KT 6000 QV03T_A40B 80KS US International w/ Canadian French 7N8.0 1BCB NK.I131S.0X8;NK.I131B.0BS;NK.I1313.3A7;NK.I1317.0T3 HQ31 KEYBOARD ASSY METAL W/ UPPER CASE NBL QV03T_A30B 6B.KX 6000 81KS ALA-Spanish KN8.0...
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NK.I1313.2YN;NK.I131B.074;NK.I131S.0UJ;NK.I1317.0LH 1E0L HQ31 KEYBOARD ASSY METAL COPILOT W/ UPPER CASE NBL 6B.KT 6000 QV03T_A40B 81KS French 7N8.0 1BCJ NK.I131S.0XG;NK.I131B.0C0;NK.I1313.3AF;NK.I1317.0TB HQ31 KEYBOARD ASSY METAL W/ UPPER CASE NBL QV03T_A30B 6B.KX 6000 81KS German KN8.0 1E0N NK.I1313.2YP;NK.I131S.0UK;NK.I1317.0LJ;NK.I131B.075 HQ31 KEYBOARD ASSY METAL COPILOT W/ UPPER CASE NBL 6B.KT 6000 QV03T_A40B 81KS German...
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HQ31 KEYBOARD ASSY METAL COPILOT W/ UPPER CASE NBL 6B.KT 6000 QV03T_A40B 81KS SLO/CRO 7N8.0 NK.I131S.0XP;NK.I131B.0C7;NK.I1313.3AN;NK.I1317.0TJ HQ31 KEYBOARD ASSY METAL W/ UPPER CASE NBL QV03T_A30B 6B.KX 6000 81KS Spanish KN8.0 1E0V NK.I1313.2YW;NK.I1317.0LR;NK.I131S.0US;NK.I131B.07C HQ31 KEYBOARD ASSY METAL COPILOT W/ UPPER CASE NBL 6B.KT 6000 QV03T_A40B 81KS Spanish...
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HQ31 KEYBOARD ASSY NON-METAL COPILOT W/ UPPER CASE 6B.KR 6000 NBL QV03T_A40B 80KS US International XN8.0 1BCY NK.I131S.0X6;NK.I131B.0BQ;NK.I1313.3A5;NK.I1317.0T1 HQ31 KEYBOARD ASSY NON-METAL W/ UPPER CASE NBL 6B.KX 6000 QV03T_A30B 80KS Arabic GN8.0 1E03 NK.I1313.2Y4;NK.I131B.06L;NK.I131S.0U0;NK.I1317.0KZ HQ31 KEYBOARD ASSY NON-METAL COPILOT W/ UPPER CASE 6B.KR 6000 NBL QV03T_A40B 80KS Arabic...
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RW11 6000 .001 1C9Y HQ31 NB.K 6000 Mainboard A14-51P C3100U 8GB UMA NO Type-C Port RX11. 1C9Z HQ31 NB.K 6000 Mainboard A14-51P C3100U 16GB UMA NO Type-C Port RX11. 1DA0 HQ31 NB.K 6000 Mainboard A14-51P C3100U 32GB UMA NO Type-C Port RX11.
Upgrading the system BIOS incorrectly, or intermittence of the system BIOS update process could harm the product. NOTE System BIOS upgrades or downgrades, if not performed by an Acer Service Center or authorized Service Partner, are at own risk. To update Drivers Run Windows Update in order to get the latest drivers from Acer ⚫...
NOTE In the event of not being able to create a Factory Default recovery media, it is possible to obtain a copy of the recovery media through Acer Customer Service (http://www.acer.com/support) This is not a free of charge service.
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