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QCT QuantaPlex T22HF-1U Service Manual

Empowering multi-node server
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QuantaPlex Series
T22HF-1U
Empowering Multi-Node Server
Service Guide
Version : 1.0

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Summary of Contents for QCT QuantaPlex T22HF-1U

  • Page 1 QuantaPlex Series T22HF-1U Empowering Multi-Node Server Service Guide Version : 1.0...
  • Page 2 For the latest information and updates please see www.qct.io All the illustrations in this guide are for reference only and are subject to change without prior notice.

  • Page 3: Table Of Contents

    ABLE OF ONTENTS ABLE OF ONTENTS About the System Introduction ............1-1 System Features.
  • Page 4 ABLE OF ONTENTS Air Deflector ............2-13 Removing an Air Deflector .
  • Page 5 ABLE OF ONTENTS BIOS Revision ..........3-16 Clear CMOS .
  • Page 6 ABLE OF ONTENTS DHCP ............4-4 Time Sync .
  • Page 7 ABLE OF ONTENTS Regulatory and Compliance Information...
  • Page 8 ONVENTIONS Conventions Several different typographic conventions are used throughout this manual. Refer to the following examples for common usage. Bold type face denotes menu items, buttons and application names. Italic type face denotes references to other sections, and the names of the folders, menus, programs, and files.

  • Page 9: Precautionary Measures

    RECAUTIONARY EASURES Precautionary Measures Read all caution and safety statements in this document before performing any of the instructions. To reduce the risk of bodily injury, electrical shock, fire, and equipment dam- age, read and observe all warnings and precautions in this chapter before installing or maintaining your system.

  • Page 10: Intended Application Uses

    RECAUTIONARY EASURES Table 1: Warning and Cautions (Continued) The enclosure is designed to carry only the weight of the system sled. Do not use this equipment as a workspace. Do not place additional load onto any equipment in this system. Indicates two people are required to safely handle the system.

  • Page 11: Equipment Handling Practices

    RECAUTIONARY EASURES Equipment Handling Practices Reduce the risk of personal injury or equipment damage: Conform to local occupational health and safety requirements when moving and  lifting equipment. Use mechanical assistance or other suitable assistance when moving and lifting  equipment.

  • Page 12: Rack Mount Warnings

    RECAUTIONARY EASURES Rack Mount Warnings The following installation guidelines are required by UL for maintaining safety compliance when installing your system into a rack. The equipment rack must be anchored to an unmovable support to prevent it from tip- ping when your system or piece of equipment is extended from it. The equipment rack must be installed according to the rack manufacturer's instructions.

  • Page 13: Electrostatic Discharge (Esd)

    RECAUTIONARY EASURES Electrostatic Discharge (ESD) CAUTION! CAN DAMAGE DRIVES BOARDS AND OTHER PARTS E RECOMMEND THAT YOU PERFORM ALL PROCEDURES AT AN WORKSTATION F ONE IS NOT AVAILABLE PROVIDE SOME PROTECTION BY WEARING AN ANTI STATIC WRIST STRAP ATTACHED TO CHASSIS GROUND ANY UNPAINTED METAL SURFACE ON YOUR SERVER WHEN HANDLING PARTS...

  • Page 14: General Information

    RECAUTIONARY EASURES ified in this manual. Use of other products / components will void the UL listing and other regulatory approvals of the product and will most likely result in non-compliance with product regulations in the region(s) in which the product is sold. System power on/off: To remove power from system, you must remove the system from rack.
  • Page 15 RECAUTIONARY EASURES The system is designed to operate in a typical office environment. Choose a site that is:  Clean and free of airborne particles (other than normal room dust).  Well ventilated and away from sources of heat including direct sunlight. ...
  • Page 16 RECAUTIONARY EASURES Structure of this guide Chapter 1: About the System  “This section introduces the system, its different configuration(s) and the main features.” Chapter 2: Installing Hardware  “This section provides guidance information to properly service components in the system.” Chapter 3: BIOS ...

  • Page 17: About The System

    About the System Chapter 1 This section introduces the system, its different configuration(s) and the main features.

  • Page 18: Introduction

    This document provides an overview of the hardware features of the chassis, troubleshooting information, and instructions on how to add and replace components of the server. For the latest version of this manual, see www.qct.io. System Features The system comprises a 1U/34.1” long chassis. Major features include: Chipset: Integrated ...
  • Page 19 Storage controller (1) SATA/PCIe M.2 2280/22110 per node  Dedicated GbE management NIC port from PHY RTL8211 to BMC  QCT GbE/10GbE RJ45 dual/quad port OCP mezzanine card or Networking  QCT 10G/25Gb SFP+ dual/quad port OCP mezzanine card or ...
  • Page 20 BOUT THE YSTEM YSTEM EATURES Table 1.1: System Specifications (Continued) PECIFICATIONS ESCRIPTION System management IPMI v2.0 Compliant, on board "KVM over IP" support  Operating temperature: 5°C to 35°C (41°F to 95°F)  Non-operating temperature: -40°C to 70°C (-40°F to 158°F) Operating environment ...

  • Page 21: A Tour Of The System

    BOUT THE YSTEM OUR OF THE YSTEM 1.2 A Tour of the System The following illustrations describe the major components of the system. System Front View The system front consists of two mainboard sleds. ❶ ❹ ❹❶ ❷❸ ❷❸ Figure 1-1. System Front View Table 2: System Front View EATURE ESCRIPTION...
  • Page 22 I/O P BOUT THE YSTEM RONT ORTS Table 3: Rear I/O Ports (Continued) EATURE ESCRIPTION Connect to USB device USB 3.0 ports Blue: Power on S0, mainboard sled is in normal status Sled Power/Status Amber: Mainboard sled is in fault status ID LED Blue: Identify the mainboard sled ID button...

  • Page 23: Sled Top View And Hdd Mapping

    I/O P BOUT THE YSTEM RONT ORTS Sled Top View and HDD Mapping Storage Drive DRIVE DRIVE Storage Drive Storage Drive DRIVE DRIVE DRIVE DRIVE Motherboard MD2 LP PCIe /Mezzanine FHHL PCIe Riser Mezzanine Figure 1-3. Sled Top View...

  • Page 24: Rear View

    BOUT THE YSTEM Rear View The system rear consists of three fan modules per node and two power supply units. MB Sled1 MB Sled0 Fan2 Fan1 Fan0 PSU1 PSU0 Fan2 Fan1 Fan0 Figure 1-4. System Rear View Power Sub-System A system has two modular Power Supply Units (PSU). Both PSUs are directly connected to the Power Distribution Boards (PDBs), allowing each PSU to individually provide power for all mainboards.

  • Page 25: Cooling Sub-System

    BOUT THE YSTEM OOLING YSTEM Cooling Sub-System Fans may spin for some time after the system has been powered off. Allow time for the fans to stop rotating before handling system components. Figure 1-6. Cooling Sub System Table 5: Fan LED Description TATUS ESCRIPTION Fan failed...

  • Page 26: Installing Hardware

    Installing Hardware Chapter 2 This section provides guidance information to properly service components in the sys- tem.

  • Page 27: Safety Measures

    NSTALLING ARDWARE AFETY EASURES 2.1 Safety Measures WARNING! Always ask for assistance to move or lift the system. WARNING! Only perform troubleshooting as authorized by the product documentation, or as directed by a service and support team. Repairs not authorized by warranty may void the warranty and damage the system.

  • Page 28: Fan Module Assembly

    NSTALLING ARDWARE ODULE SSEMBLY 2.2 Fan Module Assembly The system includes six (6) fan modules. See the following for specific installation and con- nection information. See the following image for fan module identification. MB Sled1 MB Sled0 Fan2 Fan1 Fan0 Fan2 Fan1 Fan0...

  • Page 29: Installing A Fan Module

    NSTALLING ARDWARE NSTALLING A ODULE Installing a Fan Module CAUTION! OSITION AND CONNECT THE FAN MODULE CORRECTLY TO AVOID SEVERE SYSTEM OVERHEATING 1. Remove the new fan module from its packaging. 2. Align the fan module with the system cage. Gently insert to seat it correctly. Figure 2-3.

  • Page 30: Power Supply Unit

    NSTALLING ARDWARE OWER UPPLY 2.3 Power Supply Unit WARNING! Mainboard combinations other than the system are not supported Note: Partial Redundancy: Partial redundancy is supported if the mainboard is designed with a throttling feature to downgrade its power consumption when on and a PSU is faulty or has been removed.

  • Page 31: Installing A Power Supply Unit

    NSTALLING ARDWARE NSTALLING A OWER UPPLY Installing a Power Supply Unit Insert the power supply unit (PSU) into the system. Make sure the PSU is flush with the system and the side latch is locked in place. Figure 2-5. Installing a PSU...

  • Page 32: Mainboard Sled

    NSTALLING ARDWARE AINBOARD 2.4 Mainboard Sled Population Rules WARNING! Mainboard combinations other than the system are not supported WARNING! Do not run the system with empty mainboard sled bay(s). Mainboard sled may be removed while the system is operational but must be replaced immediately with another mainboard sled or dummy sled.

  • Page 33: Installing A Mainboard Sled

    NSTALLING ARDWARE NSTALLING A AINBOARD WARNING! There are no restraining latches on the sleds. When removing a sled make sure to support the sled from underneath as it is removed. Serious hazard warning. 1. Press and hold the release latch. 2.
  • Page 34 NSTALLING ARDWARE NSTALLING A AINBOARD 2. Slide the sled into the system until sled is flush with the system front and the side latch is locked in place. Figure 2-8. Installing a Mainboard Sled CAUTION! F A MAINBOARD SLED IS NOT PROVIDED A DUMMY SLED MUST BE INSTALLED TO ALLOW PROPER COOLING OF THE SYSTEM...

  • Page 35: Storage Drives

    2.5” S NSTALLING ARDWARE TORAGE RIVES 2.5 2.5” Storage Drives CAUTION! NSURE ALL POWER IS DISCONNECTED FROM THE SYSTEM BEFORE PROCEEDING The mainboard includes six (6) 2.5” storage drives. See the following for specific installa- tion and connection information. See the following image for storage drive identification. Storage Drive DRIVE DRIVE...

  • Page 36: Installing A 2.5" Storage Drive Carrier

    2.5” S NSTALLING ARDWARE NSTALLING A TORAGE RIVE ARRIER 4. Slide the storage drive carrier and remove from the MB sled. Figure 2-10. Removing a 2.5” Storage Drive Carrier Installing a 2.5” Storage Drive Carrier WARNING! Do not force the tray handle closed. If resistance is encountered, check the hard drive is properly inserted and the hard drives on either side are properly inserted.

  • Page 37: Removing The 2.5" Storage Drive From A Storage Drive Carrier

    2.5” NSTALLING ARDWARE EMOVING THE STORAGE DRIVE FROM A STORAGE DRIVE CARRIER Removing the 2.5” storage drive from a storage drive carrier 1. Remove the storage drive carrier. See Removing a 2.5” Storage Drive Carrier on page 2-9. 2. Rotate the securing cover to the open position. Figure 2-12.
  • Page 38 2.5” S NSTALLING ARDWARE NSTALLING THE TORAGE RIVE INTO A TORAGE RIVE ARRIER Figure 2-14. Installing the 2.5” Storage Drive in a Carrier 2. Secure with the side cover. Figure 2-15. Securing with Side Cover 2-12...

  • Page 39: Air Deflector

    NSTALLING ARDWARE EFLECTOR 2.6 Air Deflector Note: Make sure the locking latches on the DIMM slots are locked in place before installing the air deflector. Removing an Air Deflector 1. Remove the MB sled from the chassis. See Removing a Mainboard Sled on page 2-6. 2.

  • Page 40: Installing An Air Deflector

    NSTALLING ARDWARE NSTALLING AN EFLECTOR Installing an Air Deflector WARNING! Air deflector is needed for the proper cooling of the system. To prevent damage to the sys- tem, when installing the air deflector, make sure the arrow on top of the air duct is directing to the rear of the mainboard sled.

  • Page 41: Processor Heat Sink

    NSTALLING ARDWARE ROCESSOR 2.7 Processor Heat Sink Note: All the instructions and images in this section are for illustration purposes only and may not reflect the actual product. Removing a Processor Heat Sink WARNING! The heatsink remains hot after the system has been powered down. Allow sufficient time to cool before handling system components.
  • Page 42 NSTALLING ARDWARE NSTALLING A ROCESSOR 4. Install the heat sink. Make sure the screw(s) are inserted into the screw wells. Figure 2-19. Installing the Heat Sink 5. Tighten the screw(s) in the order shown. 6. Install the air duct. See Installing an Air Deflector on page 2-14. 7.

  • Page 43: Processor

    NSTALLING ARDWARE ROCESSOR 2.8 Processor Note: All the instructions and images in this section are for illustration purposes only and may not reflect the actual product. CAUTION! NSURE ALL POWER IS DISCONNECTED FROM THE SYSTEM BEFORE PROCEEDING WARNING! The processor remains hot after the system has been powered down. Allow sufficient time to cool before handling system components.
  • Page 44 NSTALLING ARDWARE EMOVING THE ROCESSOR 5. Push the tab down and out to unlock the processor rail frame. Figure 2-21. Unlocking the processor rail frame 6. Lift the processor carrier frame from the processor rail frame. Figure 2-22. Lifting Processor Carrier Frame 2-18...

  • Page 45: Installing The Processor

    NSTALLING ARDWARE NSTALLING THE ROCESSOR 7. Remove the processor from the processor carrier frame. Figure 2-23. Removing the Processor from the Processor Carrier Frame CAUTION! VOID CONTACT WITH ANY THERMAL GREASE ON THE PROCESSOR Installing the Processor 1. Remove the mainboard sled. See Removing a Mainboard Sled on page 2-6. 2.
  • Page 46 NSTALLING ARDWARE NSTALLING THE ROCESSOR d. Lower the processor into the processor carrier frame. If there is any resistance, lift the processor and re-align the processor with the processor carrier frame. Figure 2-24. Removing the processor from the processor carrier 7.
  • Page 47 NSTALLING ARDWARE NSTALLING THE ROCESSOR processor carrier frame/processor assembly downwards onto the processor socket housing. Figure 2-25. Lower Processor Carrier Frame into Processor Rail Frame 8. Push and rotate the top of the force frame downwards over the processor seating in the socket housing.
  • Page 48 NSTALLING ARDWARE NSTALLING THE ROCESSOR 9. Secure the force frame with three captive screws in a sequential order. Figure 2-27. Securing the Force Frame 10. Install the processor heat sink. See Installing a Processor Heat Sink on page 2-15. 11. Install the air duct. See Installing an Air Deflector on page 2-14. 12.

  • Page 49: Memory Modules

    NSTALLING ARDWARE EMORY ODULES 2.9 Memory Modules General Guidelines All servers have specific rules for population of memory on the mainboard. Refer to the following individual server rules for information on how to populate the particular server required. Memory Population Support DIMMs are organized into physical slots on DDR4 memory channels that belong to proces- sor socket.

  • Page 50: Removing A Memory Module

    NSTALLING ARDWARE EMOVING A EMORY ODULE Note: The memory population is coded in one yellow memory slot and one black memory slot for each channel (Two DIMMs Per Channel). It’s suggested to install the memory modules to all the available yellow DIMM slots first then the black DIMM slots for each processor to have the better performance.
  • Page 51 NSTALLING ARDWARE NSTALLING A EMORY ODULE 3. Press down on both corners of the DIMM module until the ejector levers lock in place. notch protrusion Figure 2-30. Installing a Memory Module 4. Install the air duct. See Installing an Air Deflector on page 2-14. 5.

  • Page 52: Bios

    BIOS Chapter 3 This section provides information regarding the BIOS architecture, BIOS update utility, server management, checkpoints, and error handling found in the system.

  • Page 53: Bios Setup Utility

    BIOS BIOS S ETUP TILITY 3.1 BIOS Setup Utility The BIOS Setup utility is provided to perform system configuration changes and to display current settings and environment information. The BIOS Setup utility stores configuration settings in system non-volatile storage. Changes affected by BIOS Setup will not take effect until the system is rebooted. The BIOS Setup Utility can be accessed during POST by using the <DEL>...

  • Page 54: Keyboard Commands

    BIOS EYBOARD OMMANDS When Quiet Boot is disabled, the message “press <DEL> or <F2> to enter setup” will be displayed on the diagnostics screen. Keyboard Commands The bottom right portion of the Setup screen provides a list of commands that are used to navigate through the Setup utility.
  • Page 55 BIOS EYBOARD OMMANDS Table 2: Keyboard Commands (Continued) PTION ESCRIPTION The minus key on the keypad is used to change the value of the cur- Change Value rent item to the previous value. This key scrolls through the values in the associated pick list without displaying the full list.

  • Page 56: Menu Selection Bar

    BIOS ELECTION Menu Selection Bar The Menu Selection Bar is located at the top of the BIOS Setup Utility screen. It displays the major menu selections available to the user. By using the left and right arrow keys, the user can select the menus listed here. Server Platform Setup Utility Screens The sections below describe the screens available for the configuration of a server plat- form.

  • Page 57: Advanced Screen

    BIOS DVANCED CREEN Table 3: Main Screen Description ETUP PTIONS OMMENTS Information only. Displays the BIOS Vendor BIOS Vendor. Information only. Displays the Core Version AMI BIOS Core version. Information only. Displays the Compliancy BIOS compliancy. Information only. Displays the Project Version Project version.

  • Page 58: Chipset Screen

    BIOS HIPSET CREEN To access this screen from the Main screen, press the right arrow until the Advanced screen is chosen. Figure 3-2. Advanced Screen Table 4: Advanced Screen Description ETUP PTIONS OMMENTS Trusted Computing Trusted Computing Settings Super IO Configuration System Super IO Chip Parameters.

  • Page 59: Amd Cbs Screen

    BIOS AMD CBS S CREEN To access this screen from the Main screen, press the right arrow until the Chipset screen is chosen. Figure 3-3. Chipset Screen Table 5: Chipset Screen Description ETUP PTIONS OMMENTS Simultaneous multithreading. [off ] SMT Mode OFF=1T single-thread [Auto] Auto=2T two-thread if capable.

  • Page 60: Boot Options Screen

    BIOS PTIONS CREEN To access this screen from the Main screen, press the right arrow until the AMD CBS screen is chosen. Figure 3-4. AMD CBS Screen Table 6: AMD CBS Screen Description ETUP PTIONS OMMENTS Zen Common Options Zen Common Options NBIO Common Options NBIO Common Options Boot Options Screen...

  • Page 61: Security Screen

    BIOS ECURITY CREEN Table 7: Boot Options Screen Description ETUP PTIONS OMMENTS Number of seconds to wait for Setup Prompt setup activation key. Default is Timeout 5 seconds, max is 10 and min is [On] Bootup Num- Select the keyboard NumLock Lock State state [Off ]...

  • Page 62: Server Management Screen

    BIOS ERVER ANAGEMENT CREEN To access this screen from the Main screen, select the Security option. Figure 3-6. Security Screen Table 8: Security Screen Description ETUP PTIONS OMMENTS Administrator Set Setup Administrator Pass- Password word User Password Set User Password Secure Boot Customizable Secure Boot set- menu...
  • Page 63 BIOS ERVER ANAGEMENT CREEN Table 9: Server Management Screen Description ETUP PTIONS OMMENTS BMC Self Test Information only. Displays the Status BMC Self Test Status. BMC firmware Information only. Displays the version BMC firmware version. Information only. Displays the IPMI version IPMI version.

  • Page 64: Exit Screen

    BIOS CREEN Table 9: Server Management Screen Description (Continued) ETUP PTIONS OMMENTS Current Restore Current system action to take on AC Power on AC power loss. Loss Exit Screen The Exit screen allows the user to choose to save or discard the configuration changes made on the other screens.

  • Page 65: Loading Bios Defaults

    BIOS BIOS D OADING EFAULTS Table 10: Exit Screen Description (Continued) ETUP PTIONS OMMENTS Boot with Device [<Device String 1>] <Device String 1>. Boot with Device [<Device String 2>] <Device String 2>. Boot with Device [<Device String 3>] <Device String 3>. Boot with Device [<Device String 4>] <Device String 4>.
  • Page 66 BIOS BIOS D OADING EFAULTS b. Move CMOS clear jumper from pins 1-2 to pins 2-3 for a few seconds. JP11 JP 3 Jumper Settings JP11 PASSWORD CLEAR Pin1-2: NORMAL OPERATION (Default) JP11 JP 3 Pin 2-3: PASSWORD CLEAR JP 3 CMOS CLEAR Pin 1-2: NORMAL RTC RST (Default) Pin 2-3: CLR RTC REGISTERS...

  • Page 67: Bios Update Utility

    BIOS BIOS U PDATE TILITY 3.2 BIOS Update Utility The flash ROM contains system initialization routines, the BIOS Setup Utility, and runtime support routines. The exact layout is subject to change, as determined by BIOS. The flash ROM also contains initialization code in compressed form for onboard peripherals, like SCSI, NIC and video controllers.

  • Page 68: Bios Revision

    BIOS CMOS LEAR BIOS Revision The BIOS revision is used to identify the BIOS image and BIOS phase. Clear CMOS The following steps will load the BIOS defaults by jumper: 1. Power down the system. 2. Move CMOS clear jumper from pins 1-2 to pins 2-3 for a few seconds. JP11 JP 3 Jumper...

  • Page 69: Firmware Update Instructions

    BIOS IRMWARE PDATE NSTRUCTIONS 3. Power on the system. 4. Make sure password is cleared. 5. Power down the system. 6. Move password clear jumper from pins 2-3 back to pins 1-2. 7. Power on the system. 8. Set new password. Note: Complementary Metal-Oxide-Semiconductor (CMOS) is a technology for con- structing integrated circuits.

  • Page 70: Out-Of-Band Update (Via Bmc Webui)

    BIOS IRMWARE PDATE NSTRUCTIONS Enter command “./ubios_oob.sh <BMC IP> XXX.bin”  In Windows environment: Launch Command Prompt, change directory to the folder with release package  located. Enter command “ubios_oob.bat <BMC IP> XXX.bin”  Out-of-band update (via BMC webUI) Make sure the server is power off and keep AC power source connected. ...
  • Page 71 BIOS IRMWARE PDATE NSTRUCTIONS Select “Maintenance” > “BIOS Update” > “Choose” option  Browse BIOS XXX.BIN file to upload and Click the Preserve BIOS NVRAM Region and  Press “Flash selected section” option. After a period of time, you will find BIOS firmware upgrade complete with 100% ...

  • Page 72: In-Band Update (Via Afuflash Tool)

    BIOS IRMWARE PDATE NSTRUCTIONS In-band update (via AFUFLASH tool) For EFI-Shell environment Follow the steps shown as below to update BIOS FW: Unzip the release package to the USB Flash Drive.  Power on the system and press hotkey <F11> and select to boot into Built-in EFI ...
  • Page 73 BIOS IRMWARE PDATE NSTRUCTIONS Execute nsh file “BIOS_efi64.nsh” to update BIOS.  After the firmware update finished, perform a DC cycle, the new BIOS FW runs.  Then, please enter setup, press <F9> to load default and save before any test run. ...
  • Page 74 BIOS IRMWARE PDATE NSTRUCTIONS Then, please enter setup, press <F9> to load default and save before any test run.  For x64 Linux environment Follow the steps shown as below to update both BIOS and ME FW: Power on the system and boot into Linux OS. ...

  • Page 75: Server Management

    BIOS ERVER ANAGEMENT 3.3 Server Management The BIOS supports many standard-based server management features and several propri- etary features. The Intelligent Platform Management Interface (IPMI) is an industry stan- dard and defines standardized, abstracted interfaces to platform management hardware. The BIOS implements many proprietary features that are allowed by the IPMI specification, but these features are outside the scope of the IPMI specification.

  • Page 76: Limitations

    BIOS ONSOLE EDIRECTION Table 3.1: Keystroke Mappings (Continued) ANSI E SCAPE EQUENCE INDOWS LATFORM ESIGN <ESC>8 <ESC>9 <ESC>0 <ESC>! <ESC>@ Home <ESC>[H <ESC>h <ESC>[K <ESC>k <ESC>+ <ESC>- Page Up <ESC>? Page Down <ESC>/ Reset <ESC>R<ESC>r<ESC>R Standalone <Esc> Key for Headless Operation The Microsoft Headless Design Guidelines describes a specific implementation for the <Esc>...

  • Page 77: Network Bios Support

    BIOS BIOS S ETWORK UPPORT Network BIOS Support PXE Boot The PXE implementation on this platform is compliant with UEFI Specification 2.5, Section 21 Network Protocols - SNP, PXE and BIS. To utilize this, the user must load EFI Simple Net- work Protocol driver and the UNDI driver specific for the network interface card being used.

  • Page 78: Checkpoints

    BIOS HECKPOINTS TCP reliability and HTTP load balancing. Moreover, unlike PXE only can get NBP from DHCP server, HTTP boot has the ability to get NBP from remote HTTP server as long as right URL. Figure 3-9. HTTP BOOT Device in BIOS Setup Menu Checkpoints A checkpoint is either a byte or word value output to Debug port.
  • Page 79 BIOS HECKPOINTS Table 3.2: Checkpoint Range Description TATUS ESCRIPTION ANGE 0x01 – 0x0B SEC execution 0x0C – 0x0F SEC errors 0x10 – 0x2F PEI execution up to and including memory detection 0x30 – 0x4F PEI execution after memory detection 0x50 – 0x5F PEI errors 0x60 –...
  • Page 80 BIOS HECKPOINTS PEI Phase Table 3.4: PEI Phase TATUS ESCRIPTION Progress Codes 0x10 PEI Core is started 0x11 Pre-memory CPU initialization is started 0x12 Pre-memory CPU initialization (CPU module specific) 0x13 Pre-memory CPU initialization (CPU module specific) 0x14 Pre-memory CPU initialization (CPU module specific) 0x15 Pre-memory North Bridge initialization is started 0x16...
  • Page 81 BIOS HECKPOINTS Table 3.4: PEI Phase (Continued) TATUS ESCRIPTION 0x3F – 0x4E OEM post memory initialization codes 0x4F DXE IPL is started PEI Error Codes 0x50 Memory initialization error. Invalid memory type or incompatible memory speed 0x51 Memory initialization error. SPD reading has failed 0x52 Memory initialization error.
  • Page 82 BIOS HECKPOINTS Table 3.5: DXE Phase (Continued) TATUS ESCRIPTION 0x62 Installation of the South Bridge Runtime Services 0x63 CPU DXE initialization is started 0x64 CPU DXE initialization (CPU module specific) 0x65 CPU DXE initialization (CPU module specific) 0x66 CPU DXE initialization (CPU module specific) 0x67 CPU DXE initialization (CPU module specific) 0x68...
  • Page 83 BIOS HECKPOINTS Table 3.5: DXE Phase (Continued) TATUS ESCRIPTION 0x9A USB initialization is started 0x9B USB Reset 0x9C USB Detect 0x9D USB Enable 0x9E – 0x9F Reserved for future AMI codes 0xA0 IDE initialization is started 0xA1 IDE Reset 0xA2 IDE Detect 0xA3 IDE Enable...

  • Page 84: Acpi/Asl Checkpoints

    BIOS HECKPOINTS Table 3.5: DXE Phase (Continued) TATUS ESCRIPTION 0xD4 PCI resource allocation error. Out of Resources 0xD5 No Space for Legacy Option ROM 0xD6 No Console Output Devices are found 0xD7 No Console Input Devices are found 0xD8 Invalid password 0xD9 Error loading Boot Option (LoadImage returned error) 0xDA...

  • Page 85: Bmc

    Chapter 4 This section provides information and key features of BMC (Baseboard Management Controller).

  • Page 86: Server Management Software

    ERVER ANAGEMENT OFTWARE 4.1 Server Management Software Server System Overview In a server system, BMC is an independent system of the host server system. This indepen- dent system has its own processor and memory; the host system can be managed by the BMC system even if the host hardware or OS hangs or is unable to function.

  • Page 87: Front Panel User Interface

    RONT ANEL NTERFACE Front Panel User Interface The BMC provides control panel interface functionality including indicators (Power/Status and Identify LEDs) and buttons (Power/ID). Power Button The Power button allows to control the system status. ID Button The control panel Chassis Identify button toggles the state of the Chassis ID LED. If the ID LED is off, then a button press will turn the LED on (blinking).

  • Page 88: Session And User

    LAN I NTERFACE Set Platform Event Filtering (PEF)  Set LAN configurations  Session and User This BMC supports ten (10) user accounts. Each can have a different user name, password and privilege level. Four accounts can login simultaneously. The available user privilege levels are User, Operator, and Administrator.

  • Page 89: Serial Over Lan

    ERIAL Serial Over LAN BMC supports 1 IPMI (Spec v2.0) specific SOL session. BMC supports redirect data from UART interface. DHCP In addition to support static IP, the BMC support DHCP, DNS and dynamic update in DNS (DDNS). When DHCP lease fails, BMC will use 192.168.0.120 as the default IP. Time Sync In BMC design, BMC does not have a local RTC to know what time it is.

  • Page 90: Firmware Update

    IRMWARE PDATE Firmware Update The BMC will allow users to upgrade firmware image on following entities:  BIOS  The update capability is provided by local and remote interfaces. WebUI Update Remote update can be performed through the remote Web console. (default DHCP\static IP address=192.168.0.120) Windows/Linux Update Local and Remote update can be performed through the Yafuflash utility...

  • Page 91: Bmc Firmware Update

    BMC F IRMWARE PDATE 4.2 BMC Firmware Update This section provides guidelines on BMC firmware update process in Linux and Windows systems. Note: In-band means user performs firmware update on the system which has installed Windows/Linux operating system. Using the in-band update, the firmware pack- age is readable in the platform system interface so that the user can execute update script to perform firmware update.

  • Page 92: Out-Of-Band Update (Via Bmc Webui)

    BMC F IRMWARE PDATE Out-of-band update (via BMC WebUI) Unzip the BMC firmware package to USB flash drive and rename the folder name to  XXXX (XXXX that mean BMC version). Login BMC WEBUI via http protocol, enter 192.168.0.120 in IE (Internet Explorer)/ ...

  • Page 93: In-Band Update (Via Yafuflash Tool)

    BMC F IRMWARE PDATE string to update BMCfrimware. Click “Start firmware update” process the firmware update. In-band update (via YAFUFLASH tool) Get the BMC firmware package named mf5a_v311.zip.  Unzip package mf5a_v311.zip to \tmp\mf5a_v311 in Linux (or C:\mf5a_v311 for  Windows operating system) and change directory into folder mf5a_v311.
  • Page 94 BMC F IRMWARE PDATE In Windows: Launch a cmd.exe console and change directory into the folder of C:\mf5a_v311.  run "win.bat" ...

  • Page 95: Smash

    SMASH 4.3 SMASH Quanta SMASH is a tool that allows you to use Secure Shell (SSH) to login in the embedded Linux of BMC from remote terminal and gather information as well as give you control over things like power resets, power off. The basic structure is shown as below: Figure 4-1.

  • Page 96: System Level Commands

    SMASH Input command in Linux: ssh sysadmin@<Server IP> Figure 4-2. SMASH Activity Diagram Here provides you the commands about system level and BMC level. System Level Commands The system level commands provide you the information and power state control. Table 4.2: Targets and Verbs UPPORTED ERBS ELATED...
  • Page 97 SMASH Displays information for the board show /system Power-on system start /system Power-off system stop /system Power-reset system reset /system Display all system voltage show /system /voltage Display all system fan show /system /fan Display all system temperature show /system /temp Display all system power supply show /system /power Display power supply unit fan direction...
  • Page 98 SMASH Table 4.3: /system (Continued) ROPERTY ALID ALUE CCESS ESCRIPTION Dynamically to show system MAC address by LOM/OCP/SAS/PCIe (only available for platform after Grantley) LOM/OCP Mezzanine/ (System MAC Address) SAS Mezzanine/PCIe PowerIsOFF powerIsOFF indicates the system power is off ChassisStatus powerIsON PowerIsON indicates the system power is on.
  • Page 99 SMASH Table 4.4: /system/voltage ROPERTY ALID ALUE CCESS ESCRIPTION indicates the status not available/unknown (typically because system power is OFF) indicates the monitored parameters within normal operating ranges Sensor name list of vlotage nonCritical nonCritical critical indicates the hardware outside normal operating range critical indicates the hardware exceeding specified...
  • Page 100 SMASH Table 4.6: /system/temp ROPERTY ALID ALUE CCESS ESCRIPTION indicates the status not available/unknown (typically because system power is OFF) indicates the monitored parameters within normal operating ranges Sensor name list of temperature nonCritical nonCritical critical indicates the hardware outside normal operating range critical indicates the hardware exceeding specified...

  • Page 101: Bmc Information

    SMASH *The sensor name list depends on the Server Hardware. Q&A: Q1: My system supports two power supply slots and only one power supply unit con- nected. What is the other power supply status? A1: The other power supply status is " AllDeasserted ". Q2: My system supports two power supply slots and two power supply units connected.

  • Page 102: Sol On Ssh

    SMASH show /sp Reset BMC reset /sp Set server identify LED to be off set /sp ServerIdentify=off Set server identify LED to be on set /sp ServerIdentify=on Set server identify LED to be blinking set /sp ServerIdentify=blinking Table 4.10: /sp ROPERTY ALID ALUE...

  • Page 103: Web Graphical User Interface (Gui)

    (GUI) RAPHICAL NTERFACE 4.4 Web Graphical User Interface (GUI) Using the Web GUI The BMC firmware features an embedded web server enabling users to connect to the BMC using a Web browser (e.g. Microsoft Internet Explorer). The Web GUI shows system information, system events, system status of managed servers, and other system-related information.
  • Page 104 OGIN The OEM Proprietary, Administrator and Operator privilege levels are authorized to login to the web interface. The User and No Access privilege levels do not allow access through the BMC web GUI. Figure 4-5. Login Web Page I Forgot My Password: If you forget your password, you can generate a new one using this link.

  • Page 105: Quick Button And Logged-In User

    UICK UTTON AND OGGED Reports, Settings, Remote Control, Power Control, Maintenance and Sign out. Quick Button and Logged-in User are located at the upper right of the main web page. Menu Bar Quick Buttons and Logged-in User Figure 4-6. Main Web Page Quick Button and Logged-in User Quick Buttons User Information...

  • Page 106: Quick Buttons

    UICK UTTON AND OGGED admin: Click the icon to view the User profile and Sign Out. Signout: Click the icon to log out of the Web GUI. Logged-in user and its privilege level There are four kinds of privileges. User: Only valid commands are allowed. ...
  • Page 107 UICK UTTON AND OGGED Click the Help icon on the the web pages for assistance. Table 6: Main Web Page ESCRIPTION Displays the device, network, sensor monitoring and event logs infor- Dashboard mation. Sensor The Sensor Readings page displays all the sensor related information. This page displays the server’s usage information in the network that System Inventory includes details such as Vendor Name, Model, and Software Version.
  • Page 108 UICK UTTON AND OGGED Note: Command privilege level table defined in IPMI 2.0 Specification Appendix G – Command Assignments. According to IPMI 2.0 Specification, Chassis Identify command is allowed for Operator privilege. Because this command didn’t change BMC configuration, just to trigger Identify LED used to display where Server is. So it is expected behavior.

  • Page 109: Connectors

    Connectors Chapter 5 This section provides guidance information for the position and configuration of con- nectors.

  • Page 110: Mainboard

    ONNECTORS AND UMPERS ONNECTORS 5.1 Connectors Mainboard Connectors See the following figure and table for information on mainboard connectors. Main power connector SGPIO0/NVMe connector SGPIO0 connector H1 G1 F1 E1 A1 B1 C1 D1 NVMe expander connector DDR4 DIMM slots (DIMM_A0/A1/B0/B1/C0/C1/D0/D1) TPM header Riser slot2 (PCIe x16;...

  • Page 111: Troubleshooting

    Troubleshooting Chapter 6 This section provides a guidance for the troubleshooting of system errors and hard- ware failure notification.

  • Page 112: Server Boot Issue Topics

    ROUBLESHOOTING ROUBLESHOOTING 6.1 Troubleshooting Server Boot Issue Topics System does not Boot after initial installation: “Power Cord Not Plugged In”  “Mainboard Sled Configuration Issues”  “Processor Issues”  “Memory Issues”  “Monitor Issues”  “Power Supply, Chassis and Fan Issues” ...
  • Page 113 ROUBLESHOOTING ERVER SSUE OPICS Incompatible processor - ensure the selected processor model is correct for your server board. If the processor is compatible, try removing and reinstalling the processor to ensure it is installed correctly. Processor overheat - the system does not boot or shuts down shortly after booting. Ensure that the cooling fans are correctly installed and running.

  • Page 114: System Does Not Boot After Configuration Changes

    ROUBLESHOOTING ERVER SSUE OPICS To isolate a specific PSU as defective, boot the system with just one PSU installed  at a time. Check fan speed in WEBUI & event log to find out if there are any defective fans. If ...

  • Page 115: Installation Problems

    ROUBLESHOOTING ERVER SSUE OPICS driver and some component in your system. Contact the software manufacturer for assistance BIOS Changes Changes to some advanced BIOS settings can cause boot issues. Changes to Advanced BIOS settings should only be made by experienced users. If the BIOS Setup Utility is accessible by pressing F2 during boot, reset the BIOS to factory defaults by pressing F9.

  • Page 116: Troubleshooting External Connections

    ROUBLESHOOTING ERVER SSUE OPICS work is reporting an error, see if the server has enough memory and disk space available. Remove all added options, one at a time, and try to power up the system. If after removing an option the server works, you may find that it is a problem with the option or a configu- ration problem between the option and the server.

  • Page 117: Regulatory And Compliance Information

    Regulatory and Compliance Information Chapter 7 This section provides regulatory and compliance information applicable to this system.
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