Epson EP-C7000 Series User Manual
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Epson EP-C7000 Series User Manual

Epson EP-C7000 Series User Manual

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User's Guide
Printing
Maintaining the Printer
Solving Problems
NPD7456-00 EN

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Summary of Contents for Epson EP-C7000 Series

  • Page 1 User's Guide Printing Maintaining the Printer Solving Problems NPD7456-00 EN...

  • Page 2: Table Of Contents

    Contents Guide to This Manual Preparing the Printer and Making Initial Settings Introduction to the Manuals....7 Important Safety Instructions (paper manual)..7 Summary of Preparing the printer and Making Start Here (paper manual).
  • Page 3 Are Incorrect......174 Adding a Genuine Epson Printer (for Mac OS Printed Characters Are Incorrect or Garbled. . . 174 Only).
  • Page 4 Continue Printing to Conserve Black Ink (for Network (Epson Device Admin)... . 217 Windows Only)......183 Epson Authentication System (Epson Print It is Time to Replace the Maintenance Box.
  • Page 5 Network Security Issues....299 Using Epson Open Platform....305 Epson Open Platform Overview.

  • Page 6: Guide To This Manual

    Guide to This Manual Introduction to the Manuals......... . . 7 Searching for Information.

  • Page 7: Introduction To The Manuals

    Searching for Information Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications. Important Safety Instructions (paper manual) Provides you with instructions to ensure the safe use of this printer.

  • Page 8: Printing Only The Pages You Need

    Guide to This Manual > > About This Manual Marks and Symbols O Windows: Hold down Alt. and then press ←. O Mac OS: Hold down the command key, and then press ←. Printing Only the Pages You Need You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you want to print in Pages in Pages to Print.

  • Page 9: Notes On Screenshots And Illustrations

    Guide to This Manual > > About This Manual Operating System References Important: Instructions that must be observed to avoid damage to your equipment. Note: Provides complementary and reference information. Related Information & Links to related sections. Provides Web Video Manuals of the operating instructions. See the related information link. The icons below describe the availability of items in the printer's control panel menus.

  • Page 10: Trademarks

    Guide to This Manual > Trademarks ® ® O Microsoft Windows Server 2008 R2 operating system ® ® O Microsoft Windows Server 2008 operating system Mac OS In this manual, "Mac OS" is used to refer to Mac OS X 10.9.5 or later as well as macOS 11 or later. Trademarks O Adobe, Acrobat, Photoshop, PostScript, and Reader are either registered trademarks or trademarks of Adobe in the United States and/or other countries.

  • Page 11: Copyright

    Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)

  • Page 12: Important Instructions

    Important Instructions Safety Instructions..........13 Printer Advisories and Warnings.

  • Page 13: Safety Instructions

    O Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols/ O Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.

  • Page 14: Printer Advisories And Warnings

    Important Instructions > > Printer Advisories and Warnings Advisories and Warnings for Setting Up the Printer O Be careful when you handle used ink cartridges, as there may be some ink around the ink supply port. O If ink gets on your skin, wash the area thoroughly with soap and water. O If ink gets into your eyes, flush them immediately with water.

  • Page 15: Advisories And Warnings For Using The Printer

    Important Instructions > > … Printer Advisories and Warnings Advisories and Warnings for Connecting to the Int Related Information “Installation Location and Space” on page 238 & Advisories and Warnings for Using the Printer O Do not insert objects through the slots in the printer. O Do not put your hand inside the printer during printing.

  • Page 16: Advisories And Warnings For Using The Printer With A Wireless Connection

    Changing the Administrator Password For security reasons, we recommend changing the initial password. It can be changed from the printer control panel, Web Config, and Epson Device Admin. When changing the password, set it with at least 8 single-byte alphanumerical characters and symbols.

  • Page 17: Advisories And Warnings For Transporting Or Storing The Printer

    Initializing the Administrator Password You can return the administrator password to the default settings from the administrator settings menu. If you have forgotten your password and cannot return to the default settings, you need to contact Epson Support to request service.

  • Page 18: Part Names And Functions

    Part Names and Functions Front............19 Rear.

  • Page 19: Front

    Part Names and Functions > Front Front Paper cassette 1 (C1) Loads paper. Paper cassette 2, Paper cassette 3, Paper cassette 4 (C2, Optional paper cassette units. Loads paper. C3, C4) Cabinet Optional cabinet. Stores paper or other consumables. Stabiliser Supports the printer to prevent it from tipping over.
  • Page 20 Part Names and Functions > Front Edge guides Feed the paper straight into the printer. Slide to the edges of the paper. Paper support Supports loaded paper. Paper tray (B) Loads paper. Feeder guard Prevents foreign substance from entering the printer. Usually keep this guard closed.
  • Page 21 Part Names and Functions > Front Control panel Indicates the printer's status and allows you to make print settings. Print head Fires ink. Front cover (A) Open when replacing ink cartridges or removing jammed paper inside the printer.

  • Page 22: Rear

    Part Names and Functions > Rear Rear Duplexing unit (D2) Remove when removing jammed paper. AC inlet Connects the power cord. Rear cover (D1) Open when replacing the maintenance box or pickup rollers, or removing jammed paper. Rear cover (E) Cover for optional paper cassette units.

  • Page 23: Guide To The Control Panel

    Guide to the Control Panel Control Panel........... . . 24 Home Screen Configuration.

  • Page 24: Control Panel

    Guide to the Control Panel > Control Panel Control Panel Turns the printer on or off. Unplug the power cord when the power light is off. Displays the home screen. Displays menus and messages. Flashes or turns on when an error occurs. Flashes when the printer is processing data.

  • Page 25: Home Screen Configuration

    Guide to the Control Panel > Home Screen Configuration Home Screen Configuration This is displayed when a firmware update is available. Select it to update the firmware to improve the printer's features. We recommend using the printer with the latest version of the firmware. You can check the approximate ink levels and the approximate service life of the maintenance box.

  • Page 26: Guide To The Network Icon

    Guide to the Control Panel > Menu Screen Configuration Guide to the Network Icon The printer is not connected to a wired (Ethernet) network or a wireless (Wi-Fi) network. The printer is connected to a wired (Ethernet) network. The printer is searching for SSID, unset IP address, or having a problem with a wireless (Wi-Fi) network.

  • Page 27: Entering Characters

    Guide to the Control Panel > Entering Characters Entering Characters You can enter characters and symbols by using on-screen keyboard when you make network settings and so on. Indicates the character count. Moves the cursor to the input position. Switches between upper case and lower case. Switches the character type.

  • Page 28: Preparing The Printer And Making Initial Settings

    Preparing the Printer and Making Initial Settings Summary of Preparing the printer and Making Initial Settings....29 Installing Optional Items..........31 Creating a Network Connection and Making Settings.

  • Page 29: Summary Of Preparing The Printer And Making Initial Settings

    Preparing the Printer and Making Initial Settings > … Summary of Preparing the printer and Making Summary of Preparing the printer and Making Initial Settings This section explains the work required to connect the printer to a network and use it as a shared printer. This work should be done by the printer administrator.

  • Page 30: Summary Of The Necessary Preparations For Each Feature

    & “Setting Using Web Config from a Computer” on page 30 & “Setting Using Epson Device Admin from a Computer (Windows Only)” on page 31 & Setting from the Printer's Control Panel If the panel lock is enabled, you will need an administrator password to operate the locked items.

  • Page 31: Installing Optional Items

    “Application for Configuring Printer Operations (Web Config)” on page 214 & Setting Using Epson Device Admin from a Computer (Windows Only) Use Epson Device Admin when setting up multiple printers in a batch. Installing Optional Items This section explains the procedure for installing the optional items on the printer.
  • Page 32 Preparing the Printer and Making Initial Settings > > … Installing Optional Items Installing the Opt Caution: O Make sure you turn off the printer, unplug the power cord from the printer, and disconnect any cables before starting installation. Otherwise, the power cord may be damaged resulting in fire or electric shock. O Lock the casters of the cabinet before starting installation.
  • Page 33 Preparing the Printer and Making Initial Settings > > … Installing Optional Items Installing the Opt 5. Check the items supplied. Note: The shape of the stands may differ from this illustration. 6. Place the stands inside the cabinet's casters. 7.
  • Page 34 Preparing the Printer and Making Initial Settings > > … Installing Optional Items Installing the Opt 8. Secure the reinforcing bars with the attachments and screws. 9. Place the cabinet on a flat surface and lock the casters at the front. 10.
  • Page 35 Preparing the Printer and Making Initial Settings > > … Installing Optional Items Installing the Opt 11. Pull out the paper cassette. 12. Lower the printer or an optional paper cassette unit gently onto the cabinet aligning the corners, and then secure them with the screws.

  • Page 36: Installing The Optional Paper Cassette Units

    Preparing the Printer and Making Initial Settings > > … Installing Optional Items Installing the Opt 14. Insert the paper cassette. 15. Insert the output tray. 16. Connect the cables and plug in the printer. Note: When uninstalling the cabinet, turn off the printer, unplug the power cord, disconnect any cables, and then perform the installation procedure in reverse.
  • Page 37 Preparing the Printer and Making Initial Settings > > … Installing Optional Items Installing the Opt Important: If you are using the optional cabinet, install it under the bottom of the paper cassette unit in advance. 1. Turn off the printer by pressing the button, and then unplug the power cord.
  • Page 38 Preparing the Printer and Making Initial Settings > > … Installing Optional Items Installing the Opt 8. If you use multiple optional cassette units, stack all optional paper cassette units on top of each other, and then secure them with the screws. 9.
  • Page 39 Preparing the Printer and Making Initial Settings > > … Installing Optional Items Installing the Opt 10. Secure the optional paper cassette unit and the printer at the back with the attachments and screws. 11. Insert a label showing the size of the paper to be loaded in the cassette into the holder. 12.
  • Page 40 Preparing the Printer and Making Initial Settings > > … Installing Optional Items Installing the Opt 13. Place the sticker indicating the cassette number. 14. Insert the output tray. 15. Reconnect the power cord and any other cables, and then plug in the printer. 16.

  • Page 41: Mounting An Authentication Device

    Preparing the Printer and Making Initial Settings > > … Installing Optional Items Mounting an Aut Related Information “Setting Available Optional Items” on page 65 & “Codes for Optional Items” on page 210 & Mounting an Authentication Device When using an authentication device with an authentication system, connect the authentication device, such as an IC card reader, to the printer.
  • Page 42 Preparing the Printer and Making Initial Settings > > … Installing Optional Items Mounting an Aut 1. Peel off the seal covering the screw holes on the side of the printer. 2. Using a Phillips screwdriver, secure the metal plate (g) with the two screws (e). 3.
  • Page 43 Preparing the Printer and Making Initial Settings > > … Installing Optional Items Mounting an Aut 4. Secure the bottom part (b) of the authentication device stand with the screws (c). Turn the screw (c) by hand. 5. Place the upper part (a) on to the authentication device stand as shown in the illustration. 6.
  • Page 44 Preparing the Printer and Making Initial Settings > > … Installing Optional Items Mounting an Aut 7. Fix the authentication device to the top of the stand with the two pieces of double-sided tape (f) supplied. Note: If you want to leave the authentication device in the stand, place something thick (such as folded paper) under the authentication device to raise the device.
  • Page 45 Preparing the Printer and Making Initial Settings > > … Installing Optional Items Mounting an Aut 8. Peel off the seal from the printer's service port. 9. Connect the cable for the authentication device to the service port. 10. Remove the seal, attach the clamp, and then connect the cable, as shown below. Confirming the Connection Status of the Authentication Device You can use several methods to confirm the connection status of the authentication device.

  • Page 46: Creating A Network Connection And Making Settings

    Preparing the Printer and Making Initial Settings > … Creating a Network Connection and Making S O Device Management tab > Card Reader > Check Confirming the Authentication Card is Recognized You can check that authentication cards can be recognized by using Web Config. 1.
  • Page 47 Preparing the Printer and Making Initial Settings > … Creating a Network Connection and Making S If you forget the administrator password, you will not be able to change the settings for items that have been locked using Panel Lock , and you will need to contact service support to have it unlocked. Related Information “Notes on the Administrator Password”...

  • Page 48: Protecting Settings Using Panel Lock

    Preparing the Printer and Making Initial Settings > … Creating a Network Connection and Making S 4. Enter a password in Current password and New Password and Confirm New Password. Enter the user name, if necessary. Note: See the related information below for the default of administrator password. 5.

  • Page 49: Connecting The Printer To The Network

    Preparing the Printer and Making Initial Settings > … Creating a Network Connection and Making S 3. Select in the following order. Device Management tab > Control Panel 4. On the Panel Lock, select ON. 5. Click OK. 6. Select Settings > General Settings > Network Settings on the printer’s control panel, and then check that the password is required.

  • Page 50: Ip Address Assignment

    For the following functions, the printer directly connects to the internet . O Epson Connect Services O Cloud services of other companies O Firmware updating Port number...

  • Page 51: Connecting To The Network From The Control Panel

    Preparing the Printer and Making Initial Settings > … Creating a Network Connection and Making S We recommend managing devices other than the IP address and communicating with protocols that can follow the IP address. Note: When you use the IP address reservation function of the DHCP, you can assign the same IP address to the devices at any time.

  • Page 52: Related Information

    Set up the proxy server if both of the following are true. O The proxy server is built for Internet connection. O When using a function in which a printer directly connects to the Internet, such as Epson Connect service or another company's cloud services.

  • Page 53: Connecting To Ethernet

    Preparing the Printer and Making Initial Settings > … Creating a Network Connection and Making S 7. Select Start Setup. Connecting to Ethernet Connect the printer to the network by using an Ethernet cable, and check the connection. If you want to configure settings on a printer with Lock Setting enabled, you must log in as an administrator. You will be prompted to enter the administrator password when entering a locked menu.
  • Page 54 Preparing the Printer and Making Initial Settings > … Creating a Network Connection and Making S Note: If you are using an wireless router with its default settings, the SSID and password are on the label. If you do not know the SSID and password, contact the person who set up the wireless router, or see the documentation provided with the wireless router.
  • Page 55 Preparing the Printer and Making Initial Settings > … Creating a Network Connection and Making S Note: If you cannot find the button or you are setting up using the software, see the documentation provided with the wireless router. 1. Select Wi-Fi on the home screen. u d l r To select an item, use the buttons, and then press the OK button.

  • Page 56: Troubleshooting Network Connections

    Preparing the Printer and Making Initial Settings > … Creating a Network Connection and Making S Related Information “Printing a Network Connection Report” on page 56 & Troubleshooting Network Connections Printing a Network Connection Report You can print a network connection report to check the status between the printer and the wireless router. If you want to configure settings on a printer with Lock Setting enabled, you must log in as an administrator.
  • Page 57 Preparing the Printer and Making Initial Settings > … Creating a Network Connection and Making S The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy Efficient Ethernet). When you connect the printer by Ethernet using devices that support IEEE802.3az (Energy Efficient Ethernet), the following problems may occur depending on the hub or router that you are using.
  • Page 58 Preparing the Printer and Making Initial Settings > … Creating a Network Connection and Making S computer or mobile devices closer to the wireless router to help with radio wave communication, and then try to make network settings again. Devices cannot receive signals from the wireless router because they are too far apart. Try the following if you can move the device within the setup environment.

  • Page 59: Messages And Solutions On The Network Connection Report

    Preparing the Printer and Making Initial Settings > … Creating a Network Connection and Making S A privacy separator on the wireless router is available. Most wireless routers have a separator function that blocks communication between devices within the same SSID. If you cannot communicate between the printer and the computer or mobile devices even if they are connected to the same network, disable the separator function on the wireless router.
  • Page 60 O If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are applicable, reset your network settings by downloading and running the software from the following website. https://epson.sn > Setup O Another mobile device was added to the network using push button setup.
  • Page 61 Preparing the Printer and Making Initial Settings > … Creating a Network Connection and Making S Solutions: Make sure the wireless router’s security type is set to one of the following. If it is not, change the security type on the wireless router, and then reset the printer’s network settings.
  • Page 62 O Make network settings on the computer that is on the same network as the printer using the installer. You can download it from the following website. https://epson.sn > Setup If the problem continues to occur, check the IP address of the printer listed in the Network Connection Report and contact your router manufacturer.
  • Page 63 O Turn off the wireless router. Wait for about 10 seconds, and then turn it on. O Make network settings on the computer that is on the same network as the printer using the installer. You can run it from the following website. https://epson.sn > Setup Related Information “Assigning the IP Address”...

  • Page 64: Message On The Network Environment

    O Make network settings on the computer that is on the same network as the printer using the installer. You can run it from the following website. https://epson.sn > Setup O You can register several passwords on a wireless router that uses the WEP security type. If several passwords are registered, check if the first registered password is set on the printer.

  • Page 65: Preparing And Setting Up The Printer According To Use

    Preparing the Printer and Making Initial Settings > … Preparing and Setting Up the Printer Accordin Preparing and Setting Up the Printer According to Use Setting Available Optional Items To use an optional paper source when printing from a computer, you need to make settings on the printer driver. Setting Available Optional Items - Windows Note: Log on to your computer as an administrator.

  • Page 66: Registering An Email Server

    Preparing the Printer and Making Initial Settings > … Preparing and Setting Up the Printer Accordin O Windows 10/Windows Server 2022/Windows Server 2019/Windows Server 2016 Click on the start button, and then select Windows System > Control Panel > View devices and printers in Hardware and Sound.
  • Page 67 Preparing the Printer and Making Initial Settings > … Preparing and Setting Up the Printer Accordin “Running Web Config on a Web Browser” on page 214 Email Server Setting Items Item Settings and Explanation Authentication Method Specify the authentication method for the printer to access the mail server. Set when the mail server does not need authentication.

  • Page 68: Checking An Email Server Connection

    Preparing the Printer and Making Initial Settings > … Preparing and Setting Up the Printer Accordin Item Settings and Explanation POP3 Server Port Number If you select POP before SMTP as the Authentication Method, enter a number between 1 and 65535. Related Information “Default Value of the Administrator Password”...
  • Page 69 Preparing the Printer and Making Initial Settings > … Preparing and Setting Up the Printer Accordin Messages Cause An error occurred while connecting to This message appears when POP3 server. Check the followings. - O Connecting to a DNS server failed POP3 Server Address - DNS Server O Name resolution for a POP3 server failed SMTP server authentication error.

  • Page 70: Initial Settings For Printing

    Preparing the Printer and Making Initial Settings > > … Initial Settings for Printing Using the Print Initial Settings for Printing Set the print settings, such as paper size or printing error. Using the Print Functions Enable to use the print function through the network. To use the printer on the network, you need to set the port for network connection on the computer as well as the printer’s network connection.
  • Page 71 Preparing the Printer and Making Initial Settings > > … Initial Settings for Printing Using the Print Printer driver: Install the printer driver on the Windows server depending on the OS of the client computers. By accessing the Windows server and linking the printer, the printer driver is installed on the client computer and can be used.
  • Page 72 Preparing the Printer and Making Initial Settings > > … Initial Settings for Printing Using the Print 4. Select Create a new port, select Standard TCP/IP Port as the Port Type, and then click Next. 5. Enter the printer's IP address or printer name in Host Name or IP Address or Printer Name or IP Address, and then click Next.
  • Page 73 Preparing the Printer and Making Initial Settings > > … Initial Settings for Printing Using the Print 6. Set the printer driver. O If the printer driver is already installed: Select Manufacturer and Printers. Click Next. 7. Follow the on-screen instructions. When using the printer under the server / client connection (printer sharing using the Windows server), make the sharing settings hereafter.

  • Page 74: Setting The Paper Source

    Preparing the Printer and Making Initial Settings > > … Initial Settings for Printing Setting the Pap 3. Click Additional Drivers. For Windows Server 2012, click Change Sharing Options and then configure the settings. 4. Select versions of Windows for clients, and then click OK. 5.

  • Page 75: Setting The Interface

    Preparing the Printer and Making Initial Settings > > Initial Settings for Printing Setting Errors O Height Set the vertical length of the user-defined size. The range you can enter here depends on the paper source, which is indicated on the side of Height. When you select mm in Unit, you can enter up to one decimal place.

  • Page 76: Setting Universal Print

    Preparing the Printer and Making Initial Settings > > … Initial Settings for Printing Setting Univers 2. Enter the administrator password to log in as an administrator. 3. Select in the following order. Print tab > Error Settings 4. Set each item. O Paper Size Notice Set whether to display an error on the control panel when the paper size of the specified paper source is different from the paper size of the print data.
  • Page 77 Preparing the Printer and Making Initial Settings > > … Initial Settings for Printing Setting Univers Items Explanation Left Offset in Back(-30.0-30.0mm) Sets the horizontal position of the paper on which the printing of the back side of the paper starts in duplex printing. Check Paper Width Set whether to check paper width when printing.

  • Page 78: Setting Up Universal Print (Microsoft)

    Preparing the Printer and Making Initial Settings > > Initial Settings for Printing Setting Up AirPrint Items Explanation Paper Source Assign Specify paper feeder assignment for PCL paper feed command. PS Menu Items Explanation Error Sheet Set whether to print an error sheet when PS3 printing error occurs. Coloration Set as color printing or monochrome printing.

  • Page 79: Problems When Making Settings

    Preparing the Printer and Making Initial Settings > > … Problems when Making Settings Hints to S Items Explanation Bonjour Location Enter location information such as the printer's placement within 127 bytes or less in Unicode (UTF-8). Geolocation Enter the printer's location information. This entry is optional. Latitude and Longitude (WGS84) Enter values by using WGS-84 datum, which separates latitude and longitude with a comma.

  • Page 80: Cannot Access Web Config

    Preparing the Printer and Making Initial Settings > > … Problems when Making Settings Hints to S Cannot Access Web Config The IP address is not assigned to the printer. Solutions A valid IP address may not be assigned to the printer. Configure the IP address using the printer’s control panel.
  • Page 81 Preparing the Printer and Making Initial Settings > > … Problems when Making Settings Hints to S The proxy server setting of local address is not set to web browser. Solutions When the printer is set to use a proxy server, configure the web browser not to connect to the local address via the proxy server.

  • Page 82: Loading Paper

    Loading Paper Paper Handling Precautions......... . 83 Paper Size and Type Settings.

  • Page 83: Paper Handling Precautions

    Paper Handling Precautions O Read the instruction sheets supplied with the paper. O To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the sheets supplied with the paper. O Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.

  • Page 84: Paper Size And Type Settings

    To obtain optimum printing results, select the paper type that suits the paper. Media Name Media Type Control Panel Printer Driver, PostScript Printer Epson Universal Printer Driver Driver Smart device Epson Bright White Plain Paper / Bright Plain paper(64 - 90...

  • Page 85: List Of Detected Paper Sizes

    (201 to 256 g/m2) For smart devices, these media types can be selected when printing using Epson Smart Panel. List of Detected Paper Sizes When you enable Paper Size Auto Detect, the following paper sizes are detected automatically when they are loaded in the paper cassette.

  • Page 86: Loading Various Paper

    Loading Paper > > Loading Various Paper Loading Envelopes Select , and then select How To > Load paper. Select the paper type and paper source you want to use to display the animations. If you want to stop viewing the animation, close the screen. Loading Various Paper Loading Envelopes Load envelopes in the center of the paper tray short edge first with the flap facing down, and slide the edge guides...

  • Page 87: Loading Pre-Punched Paper

    Loading Paper > > Loading Various Paper Loading Long Papers Loading Pre-punched Paper Load a single sheet of pre-punched paper in the paper tray. O Adjust the print position of your file to avoid printing over the holes. O Automatic 2-sided printing is not available for pre-punched paper. Loading Long Papers Load long paper in the paper tray by allowing the leading edge of the paper to roll over.
  • Page 88 Printing Printing Documents..........89 Printing on Envelopes.

  • Page 89: Printing Documents

    Printing > > Printing Documents Printing from a Computer - Windows Printing Documents Printing from a Computer - Windows If you cannot change some of the printer driver settings, they may have been restricted by the administrator. Contact your printer administrator for assistance. Printing Using Easy Settings Note: Operations may differ depending on the application.
  • Page 90 Printing > > Printing Documents Printing from a Computer - Windows 5. Select Preferences or Properties to access the printer driver window. 6. Change the settings as necessary. See the menu options for the printer driver for details. Note: O You can also see the online help for explanations of the setting items. Right-clicking an item displays Help. O When you select Print Preview, you can see a preview of your document before printing.

  • Page 91: Menu Options For The Printer Driver

    Printing > > Printing Documents Printing from a Computer - Windows Menu Options for the Printer Driver Open the print window in an application, select the printer, and then access the printer driver window. Note: Menus vary depending on the option you selected. Main Tab Printing Presets: Add/Remove Presets:...
  • Page 92 Printing > > Printing Documents Printing from a Computer - Windows Color: Select whether to print in color or in monochrome. 2-Sided Printing: Allows you to perform 2-sided printing. Settings: You can specify the binding edge and the binding margins. When printing multi-page documents, you can select to print starting from either the front or the back side of the page.
  • Page 93 Printing > > Printing Documents Printing from a Computer - Windows Show Settings/Hide Settings: Displays a list of items currently set on the Main and More Options tabs. You can show or hide the current setting list screen. Restore Defaults: Return all settings to their factory default values.

  • Page 94: Maintenance Tab

    Opens the Job Arranger Lite window. Here you can open and edit previously saved data. EPSON Status Monitor 3: Opens the EPSON Status Monitor 3 window. Here you can confirm the status of the printer and the consumables. Monitoring Preferences: Allows you to make settings for items on the EPSON Status Monitor 3 window.
  • Page 95 Software Update: Starts EPSON Software Updater to check for the latest version of applications on the Internet. Technical Support: If the manual is installed on your computer, the manual is displayed. If it is not installed, you can connect to the Epson Web site to check the manual and available technical support.

  • Page 96: Printing On 2-Sides

    O Depending on the paper and the data, ink may bleed through to the other side of the paper. O You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.

  • Page 97: Printing A Booklet

    O Depending on the paper and the data, ink may bleed through to the other side of the paper. O You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.

  • Page 98: Printing Several Pages On One Sheet

    Printing > > Printing Documents Printing from a Computer - Windows 4. When printing data that has a lot of photos and images, click Print Density, and then make the appropriate settings, and then click OK. When setting Print Density, you can adjust print density according to the document type. Note: Printing may be slow depending on the combination of options selected for Select Document Type in the Print Density Adjustment window and for Quality on the Main tab.

  • Page 99: Printing To Fit The Paper Size

    Printing > > Printing Documents Printing from a Computer - Windows Related Information “Loading Paper” on page 82 & “Printing Using Easy Settings” on page 89 & Printing to Fit the Paper Size Select the paper size you loaded in the printer as the Destination Paper Size setting. 1.

  • Page 100: Printing One Image On Multiple Sheets For Enlargement (Creating A Poster)

    Printing > > Printing Documents Printing from a Computer - Windows Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage. 1. On the printer driver's Main tab, select the document size from the Document Size setting. 2.

  • Page 101: Making Posters Using Overlapping Alignment Marks

    Printing > > Printing Documents Printing from a Computer - Windows Note: This feature is not available with 2-sided printing. 1. On the printer driver's Main tab, select 2x1 Poster, 2x2 Poster, 3x3 Poster, or 4x4 Poster as the Multi-Page setting.
  • Page 102 Printing > > Printing Documents Printing from a Computer - Windows 1. Prepare Sheet 1 and Sheet 2. Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks. 2.
  • Page 103 Printing > > Printing Documents Printing from a Computer - Windows 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks). 4. Tape the sheets together from the back. 5.
  • Page 104 Printing > > Printing Documents Printing from a Computer - Windows 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks. 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
  • Page 105 Printing > > Printing Documents Printing from a Computer - Windows 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.

  • Page 106: Printing With A Header And Footer

    Printing > > Printing Documents Printing from a Computer - Windows 10. Cut off the remaining margins along the outer guide. Printing with a Header and Footer You can print information such as a user name and printing date in headers or footers. 1.
  • Page 107 Printing > > Printing Documents Printing from a Computer - Windows 2. Settings, and then select the items you want to print and then click OK. Note: O To specify the first page number, select Page Number from the position you want to print in the header or footer, and then select the number in Starting number.

  • Page 108: Printing A Watermark

    Printing > > Printing Documents Printing from a Computer - Windows 4. Click Print. Related Information “Loading Paper” on page 82 & “Printing Using Easy Settings” on page 89 & Printing a Watermark You can print a watermark such as "Confidential" on your printouts. You can also add your own watermark. 1.

  • Page 109: Printing Multiple Files Together

    Printing > > Printing Documents Printing from a Computer - Windows 1. On the printer driver's More Options tab, select Confidential Job, and then enter a password, and click OK. 2. Set the other items as necessary, and then click OK. 3.

  • Page 110: Printing Using The Color Universal Print Feature

    Printing > > Printing Documents Printing from a Computer - Windows Printing Using the Color Universal Print Feature You can enhance the visibility of texts and images in printouts. Color Universal Print is only available when the following settings are selected. O Paper Type: Plain paper, Letterhead, Recycled paper, Colored paper, Preprinted paper, High quality plain paper, or Thick paper 1 O Quality: Standard or a higher quality...

  • Page 111: Adjusting The Print Color

    Printing > > Printing Documents Printing from a Computer - Windows Adjusting the Print Color You can adjust the colors used in the print job. These adjustments are not applied to the original data. PhotoEnhance produces sharper images and more vivid colors by automatically adjusting the contrast, saturation, and brightness of the original image data.

  • Page 112: Printing Clear Bar Codes

    “List of Paper Type” on page 84 O Quality: Standard, High Epson Photo Quality Ink Jet, Epson Matte, and thick paper up to 151-256g/m² are not compatible with High. Note: Deblurring may not always be possible depending on the circumstances.

  • Page 113: Menu Options For The Postscript Printer Driver

    Printing > > Printing Documents Printing a Document Using the PostScript Printer Driver (Windows) 1. Open the file you want to print. Load paper in the printer if it has not already been loaded. 2. Select Print or Print Setup from the File menu 3.

  • Page 114: Paper/Quality Tab

    Printing > > Printing Documents Printing a Document Using the PostScript Printer Driver (Windows) Note: Menus vary depending on the option you selected. Paper/Quality Tab Tray Selection: Select the paper source and media. Paper Source: Select the paper source from which the paper is fed. Select Automatically Select to automatically select the paper source selected in the Paper Setting on the printer.

  • Page 115: Extended Settings Tab

    Printing > > Printing Documents Printing a Document Using the PostScript Printer Driver (Windows) Draw Borders: Select this if you want to place a border line for each page when printing several pages on one sheet or when creating a booklet. Extended Settings Tab Job Settings: If the printer usage has been restricted by the administrator, printing is available after you register...
  • Page 116 Printing > > Printing Documents Printing a Document Using the PostScript Printer Driver (Windows) Graphic: Set the following menu items. Print Quality: Select the pint quality you want to use for printing. Image Color Management: Select the ICM method or intent. Scaling: Allows you to reduce or enlarge the document.

  • Page 117: Printing From A Computer - Mac Os

    Printing > > Printing Documents Printing from a Computer - Mac OS Printing from a Computer - Mac OS Printing Using Easy Settings Note: Operations and screens differ depending on the application. See the application's help for details. 1. Load paper in the printer . “Loading Paper”...
  • Page 118 If the Print Settings menu is not displayed on macOS Catalina (10.15) or later, macOS High Sierra (10.13), macOS Sierra (10.12), OS X El Capitan (10.11), OS X Yosemite (10.10), OS X Mavericks (10.9), the Epson printer driver has not been installed correctly. Enable it from the following menu.
  • Page 119 Printing Documents Printing from a Computer - Mac OS Menu Options for Color Matching ColorSync/EPSON Color Controls: Select the method for color adjustment. These options adjusts colors between the printer and the computer display to minimize the difference in color.
  • Page 120 Printing > > Printing Documents Printing from a Computer - Mac OS However, paper cannot be fed from a paper source for which the paper source is set to off in the printer's Auto Select Settings. Print Quality: Select the pint quality you want to use for printing. The options vary depending on the paper type. Grayscale: Select when you want to print in black or shades of gray.
  • Page 121 Printing > > Printing Documents Printing from a Computer - Mac OS 3. Click OK. Note: To delete an added preset, click Presets > Show Presets, select the preset name you want to delete from the list, and then delete it. 4.
  • Page 122 Printing > > Printing Documents Printing from a Computer - Mac OS Printing Several Pages on One Sheet You can print several pages of data on a single sheet of paper. 1. Select Layout from the pop-up menu. 2. Set the number of pages in Pages per Sheet, the Layout Direction (page order), and Border. “Menu Options for Layout”...
  • Page 123 Printing > > Printing Documents Printing from a Computer - Mac OS 2. Select Paper Handling from the pop-up menu. 3. Select Scale to fit paper size. 4. Select the paper size you loaded in the printer as the Destination Paper Size setting. 5.

  • Page 124: Printing From The Postscript Printer Driver On Mac Os

    If the color is changed or becomes unnatural, print in a mode other than PhotoEnhance. 1. Select Color Matching from the pop-up menu, and then select EPSON Color Controls. 2. Select Color Options from the pop-up menu, and then select one of the available options.
  • Page 125 Printing > > Printing Documents Printing from the PostScript Printer Driver on Mac OS 4. Select Print Features from the pop-up menu. 5. Change the settings as necessary. See the menu options for the printer driver for details. 6. Click Print. Related Information “Available Paper and Capacities”...
  • Page 126 Printing > > Printing Documents Printing from the PostScript Printer Driver on Mac OS Reverse page orientation: Rotates pages 180 degrees before printing. Flip horizontally: Inverts the image so that it prints as it would appear in a mirror. Menu Options for Color Matching ColorSync/In Printer: Select the method for color adjustment.
  • Page 127 Printing > > Printing Documents Printing from the PostScript Printer Driver on Mac OS Print Cover Page: Select whether or not to print a cover page. When you want to add a back cover, select After document. Cover Page Type: Select the contents of the cover page.

  • Page 128: Printing Documents From Mobile Devices

    Printing Using Epson Smart Panel Epson Smart Panel is an application that allows you to perform printer operations easily including printing from a mobile device. You can connect the printer and mobile device over a wireless network, check the ink levels and printer status, and check for solutions if an error occurs.
  • Page 129 You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v7.0 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same wireless network.

  • Page 130: Printing On Envelopes

    5. Select Print Settings from the pop-up menu. 6. Select Envelope as the Media Type setting. 7. Set the other items as necessary. 8. Click Print. Printing Web Pages Printing Web Pages from Mobile Devices Install Epson Smart Panel from the following URL or QR code.

  • Page 131: Printing Using A Cloud Service

    Printing Using a Cloud Service By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in Epson Connect.
  • Page 132 Printing > Printing Using a Cloud Service See the Epson Connect web portal for details on how to setup or print. https://www.epsonconnect.com/ http://www.epsonconnect.eu (Europe only)

  • Page 133: Maintaining The Printer

    Maintaining the Printer Checking the Status of Consumables........134 Improving Paper Feeding Problems for Paper Cassette.

  • Page 134: Checking The Status Of Consumables

    Enable EPSON Status Monitor 3. O Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > EPSON Status Monitor Related Information “It is Time to Replace the Ink Cartridges”...

  • Page 135: Improving Print Quality

    Maintaining the Printer > > Improving Print Quality Adjusting the Print Quality 1. Pull out the paper cassette. 2. Wipe the roller using a soft, moist cloth. Important: Using a dry cloth may damage the surface of the roller. 3. Insert the paper cassette. Improving Print Quality Adjusting the Print Quality If you notice a misaligned vertical lines, blurred images, or horizontal banding, adjust the print quality.

  • Page 136: Adjusting Print Quality Per Paper

    Maintaining the Printer > > Improving Print Quality Adjusting Print Quality per Paper 3. Select Print Quality Adjustment. 4. Follow the on-screen instructions to print the patterns for print head alignment, and then align the print head. O This pattern allows you to perform alignment if vertical ruled lines appear misaligned. Find and select the number for the pattern that has the least misaligned vertical line.

  • Page 137: Checking And Cleaning The Print Head

    We recommend turning off the printer by using the button. If print quality has still not improved, contact Epson support. O To prevent the print head from drying out, do not unplug the printer while the power is on.

  • Page 138: Preventing Nozzle Clogging

    Click Print Head Nozzle Check on the Maintenance tab. O Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Print Head Nozzle Check Preventing nozzle clogging Always use the power button when turning the printer on and off.

  • Page 139: Cleaning The Paper Path For Ink Smears

    Maintaining the Printer > > Improving Print Quality Cleaning the Paper Path for Ink Smears 2. Select Settings on the home screen. 3. Select Maintenance > Ruled Line Alignment. 4. Follow the on-screen instructions to print an alignment pattern. 5. Follow the on-screen instructions to align the ruled lines. Find and enter the number for the pattern that has the least misaligned vertical line.

  • Page 140: In These Situations

    In These Situations When Replacing a Computer......... 141 Installing or Uninstalling Applications Separately.

  • Page 141: When Replacing A Computer

    O You can download the latest applications from the Epson website. http://www.epson.com O If you use Windows Server operating systems, you cannot use Epson Software Updater. Download the latest applications from the Epson website. 1. Make sure the printer and the computer are available for communication, and the printer is connected to the...
  • Page 142 “Uninstalling Applications” on page 145 & Checking if a genuine Epson printer driver is installed - Windows You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods. O Windows 11 Click on the start button, select Settings >...

  • Page 143: Related Information

    O Windows Server 2008 Right-click on the Printers folder, and then click Run as administrator > Server Properties. Click the Drivers tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on your computer.

  • Page 144: Installing A Postscript Printer Driver

    Installing a PostScript Printer Driver Checking if a genuine Epson printer driver is installed - Mac OS You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods. Select System Preferences (or System Settings) from the Apple menu > Printers & Scanners (or Print & Scan, Print &...

  • Page 145: Installing A Postscript Printer Driver - Mac Os

    Follow the on-screen instructions to connect the printer to the computer. 5. Follow the on-screen instructions to install the PostScript printer driver. Installing a PostScript Printer Driver - Mac OS Download the printer driver from the Epson Support website, and then install it. http://www.epson.eu/Support (Europe) http://support.epson.net/...

  • Page 146: Uninstalling Applications - Mac Os

    3. To uninstall the printer driver, select System Preferences (or System Settings) from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then remove the printer from the enabled printers list. 4. Quit all running applications. 5. Select Go > Applications > Epson Software > Uninstaller.

  • Page 147: Making Settings For Connecting To The Computer

    6. Select the application you want to uninstall, and then click Uninstall. Important: The Uninstaller removes all drivers for Epson inkjet printers on the computer. If you use multiple Epson inkjet printers and you only want to delete some drivers, delete all of them first, and then install the necessary printer driver again.

  • Page 148: Connecting Directly To The Printer (Wi-Fi Direct)

    Note: For iOS or Android users, it is convenient to set up from Epson Smart Panel. You only need to make these settings for the printer and the device that you want to connect to once. Unless you disable Wi- Fi Direct or restore the network settings to their defaults, you do not need to make these settings again.

  • Page 149: Connecting To Computer Using Wi-Fi Direct

    Note: If you are using an iOS device, you can also connect by scanning the QR code with the standard iOS camera. See the link below https://epson.sn. Connecting to Computer Using Wi-Fi Direct While the printer and the computer is connected using Wi-Fi Direct, you cannot access the Internet from the...

  • Page 150: Disconnecting Wi-Fi Direct (Simple Ap) Connection

    > … Connecting Directly to the Printer (Wi-Fi Direct) Disconnecting Wi-Fi Direct (Simple AP) C 1. Access the Epson website and download the printer driver for your printer to the computer to be connected to the printer. http://www.epson.com 2. Select , and then select Wi-Fi Direct.

  • Page 151: Changing The Wi-Fi Direct (Simple Ap) Settings Such As The Ssid

    In These Situations > > … Connecting Directly to the Printer (Wi-Fi Direct) Changing the Wi-Fi Direct (Simple AP) Se 1. Select Wi-Fi on the printer's home screen. u d l r To select an item, use the buttons, and then press the OK button. 2.

  • Page 152: Changing The Connection From Wi-Fi To Usb

    In These Situations > Changing the Connection from Wi-Fi to USB Restore Default Settings Restore all Wi-Fi Direct (simple AP) settings to their defaults. The Wi-Fi Direct (simple AP) connection information of the smart device saved to the printer is deleted. Changing the Connection from Wi-Fi to USB Follow the steps below if the Wi-Fi you are using is unstable, or if you want to change to a more stable USB connection.

  • Page 153: Registering A User Account On The Printer Driver (Windows)

    When the access control feature is enabled for a printer, you can print from drivers after registering the user account on the drivers to which authentication information can be registered. This section explains the procedure for registering a user account to a genuine Epson printer driver. 1. Access the Epson printer driver window.

  • Page 154: Moving And Transporting The Printer

    In These Situations > > Moving and Transporting the Printer Preparing to Move the Printer Moving and Transporting the Printer Caution: O When carrying the printer, lift it using a stable position. Lifting the printer using an unstable position may result in injury.
  • Page 155 In These Situations > > Moving and Transporting the Printer Preparing to Move the Printer 5. Remove the output tray. Caution: Do not place the removed output tray on the printer as it is unstable. If the output tray falls while the printer is being moved, you may be injured.

  • Page 156: When Moving The Printer On The Cabinet's Casters

    In These Situations > > Moving and Transporting the Printer When Moving the Printer on the Cabinet's Casters When Moving the Printer on the Cabinet's Casters Before moving the printer, uninstall the cabinet's stands. Complete the steps in Preparing to Move the Printer, and then perform the steps in the following images.

  • Page 157: When Moving The Printer With Optional Paper Cassette Units Attached

    In These Situations > > Moving and Transporting the Printer Transporting the Printer When Moving the Printer with Optional Paper Cassette Units Attached Complete the steps in Preparing to Move the Printer, and then pull out paper cassettes 1 to 4. Next, perform the steps in the following images.
  • Page 158 In These Situations > > Moving and Transporting the Printer Transporting the Printer Related Information “Preparing to Move the Printer” on page 154 & “Installing the Optional Cabinet” on page 31 & “Installing the Optional Paper Cassette Units” on page 36 &...

  • Page 159: Solving Problems

    Solving Problems Problem Solving..........160 Cannot Print.

  • Page 160: Problem Solving

    Solving Problems > > Problem Solving Check the printer connection. Problem Solving If any problems occur, check the following in order to find the cause. Check the printer's error status. Check if there is a problem with the printer itself. Check Point Solution Is there an error on the printer?

  • Page 161: Check The Printer Settings

    Check the printer settings. Check point Solution Is the printer's information displayed on your You can use Epson Status Monitor 3 to check the connection status computer? between the computer and the printer. See the related information for details. If you cannot check the printer status, the correct port may not be selected.

  • Page 162: Cannot Print

    There is a problem with the software or data. Solutions O Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
  • Page 163 Solutions Click EPSON Status Monitor 3 on the printer driver's Maintenance tab, and then check the printer status. You need to install EPSON Status Monitor 3 to enable this feature. You can download it from the Epson website. There is still a job waiting to be printed.
  • Page 164 There is a problem with the software or data. Solutions O Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.

  • Page 165: The Printer Cannot Connect By Usb

    Solving Problems > > Cannot Print The Application or Printer Driver do not Work Properly Printer Does Not Print While Using PostScript Printer Driver (Mac OS) The Printing Language setting needs to be changed. Solutions Set the Printing Language setting to Auto or PS on the control panel. Cannot Print Even Though a Connection has been Established (iOS) The following causes can be considered.

  • Page 166: Paper Does Not Feed Or Eject Correctly

    Solving Problems > > Cannot Print Paper Does Not Feed or Eject Correctly O Connect to a SuperSpeed USB port other than the port that generated the communication error. Paper Does Not Feed or Eject Correctly Points to Check Check the following items, and then try the solutions according to the problems. The installation location is inappropriate.

  • Page 167: Paper Feeds At A Slant

    Solving Problems > > Cannot Print Paper Does Not Feed or Eject Correctly Paper slips when paper dust adheres to the roller. Solutions If the paper you have been using until now does not feed properly, paper dust may have adhered to the roller.

  • Page 168: Print Quality Is Poor

    Solving Problems > Print Quality is Poor Paper is Not Stacked in Order The lever on the right side of the output tray has not been pulled. Solutions If you pull the lever on the right side of the output tray, the problem may be improved, but the holding capacity will be reduced.

  • Page 169: Colored Banding Appears At Intervals Of Approximately 3.3 Cm

    Solving Problems > Print Quality is Poor The print head nozzles may be clogged. Solutions Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be discharged. “Adjusting the Print Quality”...

  • Page 170: Blurry Prints, Vertical Banding, Or Misalignment

    Solving Problems > Print Quality is Poor Blurry Prints, Vertical Banding, or Misalignment The following causes can be considered. Check the causes and follow the solutions in order from the top. The print head position is out of alignment. Solutions Align the print head using the Print Quality Adjustment feature.

  • Page 171: Printed At An Angle

    Solving Problems > > Print Quality is Poor Printed at an Angle The print head nozzles may be clogged. Solutions Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be discharged.

  • Page 172: Paper Is Smeared Or Scuffed

    Solving Problems > > Print Quality is Poor Printed at an Angle Paper Is Smeared or Scuffed The following causes can be considered. Paper is loaded incorrectly. Solutions When horizontal banding (perpendicular to the printing direction) appears, or the top or bottom of the paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper.

  • Page 173: Printed Photos Are Sticky

    Solving Problems > > Print Quality is Poor Printed at an Angle The back of the paper was printed before the side that had already been printed was dry. Solutions If the back of the paper was printed before the side that had already been printed was dry, ink may stick to the roller inside the printer and transfer to the paper the next time you print.

  • Page 174: The Position, Size, Or Margins Of The Printout Are Incorrect

    Color correction has been applied. Solutions When printing from the Windows printer driver, the Epson auto photo adjustment setting is applied by default depending on the paper type. Try change the setting. On the More Options tab, select Custom in Color Correction, and then click Advanced. Change the Scene Correction setting from Automatic to any other option.

  • Page 175: The Printed Image Is Inverted

    Solving Problems > > Print Quality is Poor Printed at an Angle The following causes can be considered. The USB cable is not connected correctly. Solutions Connect the USB cable securely to the printer and the computer. There is a job waiting to be printed. Solutions If there are any paused print jobs, printed characters may be corrupted.

  • Page 176: Mosaic-Like Patterns In The Prints

    Solving Problems > > Print Quality is Poor Printed at an Angle Mosaic-Like Patterns in the Prints Images or photos with a low resolution were printed. Solutions When printing images or photos, print using high-resolution data. Images on web sites are often low resolution although they look good enough on the display, and so print quality may decline.

  • Page 177: Print Quality Is Poor While Using Postscript Printer Driver

    000181, 000184, 000201, 000204, 000221, 000224 Printer error. Contact Epson Support. Non- The printer may be damaged. Contact Epson support or an authorised printing features are available. Epson service provider to request repairs. However, non-printing features are available.

  • Page 178: Paper Gets Jammed

    Error Messages Solutions The pickup roller in XXhas reached the end of its Contact Epson support or an authorized Epson service provider to service life. request replacement of the pickup rollers for the paper tray. You need to replace Ink Cartridge(s).

  • Page 179: Preventing Paper Jams

    O Do not store the ink cartridges in high or freezing temperatures. O For best results, Epson recommends using up ink cartridges before the best before date printed on the package, or within six months of installation, whichever is earlier.

  • Page 180: Ink Consumption

    Solving Problems > > It is Time to Replace the Ink Cartridges Ink Cartridge Handling Precautions Handling precautions for replacing ink cartridges O Do not touch the sections shown in the illustration. Doing so may prevent normal operation and printing. O Do not drop or knock it against hard objects;...

  • Page 181: Replacing Ink Cartridge

    Because this feature is only available for approximately five days, replace the expended ink cartridge as soon as possible. Note: O If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. O The available period varies depending on the usage conditions.
  • Page 182 Solving Problems > > It is Time to Replace the Ink Cartridges Temporarily Printing with Black Ink O When the following window is displayed, select Print in Black. O When the following window is displayed, cancel printing. And then, printing again. Note: If you cannot cancel printing from the computer, cancel using the printer's control panel.

  • Page 183: Continue Printing To Conserve Black Ink (For Windows Only)

    You can continue printing while preparing a replacement black ink cartridge. This feature is only available when you select the following settings in the printer driver. O Paper Type: plain papers O Quality: Standard O EPSON Status Monitor 3: Enabled...

  • Page 184: It Is Time To Replace The Maintenance Box

    Replacing a Maintenance Box Note: O If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. O Composite black looks slightly different from pure black. In addition, the print speed is reduced.

  • Page 185: It Is Time To Replace The Pickup Rollers

    The need for replacement of the box does not mean that your printer has ceased to operate in accordance with its specifications. The Epson warranty does not cover the cost of this replacement. It is a user- serviceable part.
  • Page 186 Solving Problems > > It is Time to Replace the Pickup Rollers Replacing Pickup Rollers in Paper Cassette 1 2. Remove the new pickup rollers from their package. Important: O The pickup rollers for the paper cassette 1 and paper cassette 2 to 4 are different. Check the direction of the arrow at the center of the pickup rollers, and make sure the pickup rollers are the ones for paper cassette 1.
  • Page 187 Solving Problems > > It is Time to Replace the Pickup Rollers Replacing Pickup Rollers in Paper Cassette 1 5. Pull out duplexing unit. 6. Remove the cover inside the back of the printer. 7. Slide out the two used pickup rollers, and remove them. 8.
  • Page 188 Solving Problems > > It is Time to Replace the Pickup Rollers Replacing Pickup Rollers in Paper Cassette 1 9. Reattach the cover inside the back of the printer. 10. Insert duplexing unit. 11. Close rear cover. 12. Release the lever of the paper cassette.

  • Page 189: Replacing Pickup Rollers In Paper Cassette 2 To 4

    Solving Problems > > It is Time to Replace the Pickup Rollers Replacing Pickup Rollers in Paper Cassette 2 to 4 13. Slide the pickup roller toward the lever, and then remove them by taking the shaft out of the holder. 14.
  • Page 190 Solving Problems > > It is Time to Replace the Pickup Rollers Replacing Pickup Rollers in Paper Cassette 2 to 4 1. Turn off the printer by pressing the button, and then unplug the power cord. 2. Remove the new pickup rollers from their package. Important: O The pickup rollers for the paper cassette 1 and paper cassette 2 to 4 are different.
  • Page 191 Solving Problems > > It is Time to Replace the Pickup Rollers Replacing Pickup Rollers in Paper Cassette 2 to 4 3. Pull out the paper cassette for which you want to replace the rollers. 4. Turn the printer around, and then open the printer's rear cover.
  • Page 192 Solving Problems > > It is Time to Replace the Pickup Rollers Replacing Pickup Rollers in Paper Cassette 2 to 4 5. Remove the screws by a screwdriver and remove the cover on the rear of inside the printer. 6. Slide out two used pickup rollers, and remove both of them. 7.
  • Page 193 Solving Problems > > It is Time to Replace the Pickup Rollers Replacing Pickup Rollers in Paper Cassette 2 to 4 8. Fasten the screws to reattach the cover. 9. Close the rear cover.
  • Page 194 Solving Problems > > It is Time to Replace the Pickup Rollers Replacing Pickup Rollers in Paper Cassette 2 to 4 10. Release the lever. 11. Slide the pickup roller toward the lever, and then remove them by taking the shaft out of the holder. 12.

  • Page 195: Cannot Operate The Printer As Expected

    Solving Problems > > Cannot Operate the Printer as Expected The Printer Does Not Turn On or Off 15. Turn on the printer, select Settings > Maintenance > Pickup roller information > Reset Counter, and then select the paper cassette in which you replaced the pickup rollers. Related Information “Pickup Rollers Codes”...

  • Page 196: Operations Are Slow

    The overcurrent protection function was activated. Solutions Unplug and plug in the power cord, and then turn the printer back on. If the problem cannot be cleared, contact Epson support. Operations are Slow Printing Is Too Slow The following causes can be considered.

  • Page 197: Lcd Screen Gets Dark

    Solving Problems > > Cannot Operate the Printer as Expected Operations are Slow O Mac OS Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select Off as the Quiet Mode setting.

  • Page 198: The Date And Time Are Incorrect

    (10.13), macOS Sierra (10.12), OS X El Capitan (10.11), OS X Yosemite (10.10), OS X Mavericks (10.9), the Epson printer driver has not been installed correctly. Enable it from the following menu. Select System Preferences (or System Settings) from the Apple menu > Printers & Scanners (or Print &...

  • Page 199: Cannot Solve Printing Problems

    O Check that you are using genuine Epson ink cartridges. Try to use genuine Epson ink cartridges. This product is designed to adjust colors based on the use of genuine Epson ink cartridges. The use of non-genuine ink cartridges may cause print quality to decline.

  • Page 200: Related Information

    Solving Problems > > Cannot Solve Problem Cannot Solve Printing Problems Related Information “Before Contacting Epson” on page 309 & “Contacting Epson Support” on page 309 &...

  • Page 201: Product Information

    Product Information Paper Information..........202 Consumable Products Information.

  • Page 202: Paper Information

    Note: O Genuine Epson paper is not available when printing with the Epson universal printer driver. O The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support. O See the following for information on available paper types for 2-sided printing.
  • Page 203 Size Loading Capacity (Sheets) Paper Paper Paper Tray Cassette 1 Cassette 2 to Epson Ultra Glossy Photo Paper A4, 13x18 cm (5x7in.), 10x15 cm(4x6 in.) Epson Premium Glossy Photo A3+, A3 Paper A4, 13x18 cm (5x7in.), 10x15 cm (4x6 in.)
  • Page 204 Product Information > > Paper Information Available Paper and Capacities Plain papers Media Name Size Loading Capacity (Sheets) Paper Cassette Paper Cassette Paper Tray 2 to 4 Plain paper, Copy paper – – Preprinted paper A3, B4 Letterhead Color paper Recycled paper High quality plain paper Executive...
  • Page 205 Product Information > > Paper Information Available Paper and Capacities Thick papers Media Name Size Loading Capacity (Sheets) Paper Cassette 1 Paper Cassette 2 to Paper Tray Thick paper – – (91 to 150 g/m2) US B (11×17 in.) Legal Indian-Legal 8.5×13 in Letter...
  • Page 206 Product Information > > Paper Information Available Paper and Capacities Media Name Size Loading Capacity (Sheets) Paper Cassette 1 Paper Cassette 2 to Paper Tray Thick paper – – (151 to 200 g/m2) US B (11×17 in.) Legal Indian-Legal 8.5×13 in Letter Executive –...

  • Page 207: Paper For 2-Sided Printing

    Envelope Media Name Size Loading Capacity (Envelopes) Paper Cassette Paper Cassette Paper Tray 2 to 4 Envelope Envelope #10, Envelope – – DL, Envelope C6 Envelope C4 – – Paper for 2-Sided Printing Genuine Epson Paper O Epson Business Paper...

  • Page 208: Unavailable Paper Types

    > > Paper Information Unavailable Paper Types O Epson Bright White Paper O Epson Bright White Ink Jet Paper Related Information “Available Paper and Capacities” on page 202 & Commercially Available Paper O Plain paper, Copy paper, Preprinted paper, Letterhead, Color paper, Recycled paper, High quality plain paper O Thick paper (91 to 150 g/m²)

  • Page 209: Consumable Products Information

    Epson recommends the use of genuine Epson ink cartridges. Epson cannot guarantee the quality or reliability of non-genuine ink. The use of non-genuine ink may cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic printer behavior. Information about non-genuine ink levels may not be displayed.

  • Page 210: Information On Optional Items

    C12C932891 Software Information This section introduces some of the applications available for your printer. For a list of supported software, see the following Epson website or launch Epson Software Updater for confirmation. You can download the latest applications. http://www.epson.com Related Information “Application for Updating Software and Firmware (Epson Software Updater)”...

  • Page 211: Application For Printing From A Computer (Mac Os Printer Driver)

    Product Information > > Software Information Application for Printing from a Computer (Mac OS Printer Driver) O Windows 10/Windows Server 2022/Windows Server 2019/Windows Server 2016 Click on the start button, and then select Windows System > Control Panel > View devices and printers in Hardware and Sound.

  • Page 212: Guide To Mac Os Printer Driver

    Guide to Mac OS Printer Driver Epson Printer Utility You can run a maintenance feature such as nozzle check and print head cleaning, and by starting EPSON Status Monitor, you can check printer status and error information. Application that can print PostScript Fonts (Windows PostScript...

  • Page 213: Application That Can Print Postscript Fonts (Mac Os Postscript Printer Driver)

    Product Information > > Software Information Application that can print PCL Language (PCL Printer Driver) O Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012 Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound. Right-click on your printer, or press and hold it and then select Printing preferences O Windows 7/Windows Server 2008 R2 Click the start button, and select Control Panel >...

  • Page 214: Application For Configuring Printer Operations (Web Config)

    Mac OS is not supported. Connect the printer to the same network as the computer, and then follow the procedure below to install the printer driver. 1. Download the executable file of the driver from the Epson support website. http://www.epson.eu/Support (Europe only) http://support.epson.net/...
  • Page 215 IPv6: http://[2001:db8::1000:1]/ Note: Using the mobile devices, you can also run Web Config from the product information screen of the Epson Smart Panel. Since the printer uses a self-signed certificate when accessing HTTPS, a warning is displayed on the browser when you start Web Config;...

  • Page 216: Application For Updating Software And Firmware (Epson Software Updater)

    Epson Software Updater is an application that installs new software, and updates firmware over the Internet. If you want to check for update information regularly, you can set the interval for checking for updates in Epson Software Updater's Auto Update Settings.

  • Page 217: Application For Setting Up The Device On A Network (Epsonnet Config)

    Software Information Software for Managing Devices on the Network (Epson Device A Note: You can also start Epson Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting Software Update. Starting on Mac OS Select Go >...

  • Page 218: Epson Authentication System (Epson Print Admin)

    General Settings Epson Authentication System (Epson Print Admin) Epson Print Admin is an authentication system that allows you to manage Epson devices, as well as support cost reduction and operational efficiency thereby ensuring security. There are features listed below. Contact your dealer for more information.

  • Page 219: Printer Settings

    Select this setting to turn the printer off after a specified period of time when all ports including the USB port are disconnected. This feature may not be available depending on your region. See the following website for the specified period of time. https://www.epson.eu/energy-consumption Date/Time Settings: Date/Time: Enter the current date and time.
  • Page 220 Product Information > > Settings Menu List General Settings Paper Tray Priority: Select On to give printing priority to paper loaded in the paper tray. A4/Letter Auto Switching: Select On to feed paper from the paper source set as A4 size when there is no paper source set as Letter, or feed from the paper source set as Letter size when there is no paper source set as Auto Select Settings: When paper runs out, paper is automatically fed from a paper source that has the same...
  • Page 221 Product Information > > Settings Menu List General Settings Left Offset: Adjust the left margin of the paper. Top Offset in Back: Adjust the top margin for the back of the page when performing 2-sided printing. Left Offset in Back: Adjust the left margin for the back of the page when performing 2-sided printing.
  • Page 222 Product Information > > Settings Menu List General Settings PDL Print Configuration: Common Settings: Paper Size: Select the default paper size for printing. Paper Type: Select the default paper type for printing. Orientation: Select the default orientation for printing. Quality: Select the print quality.
  • Page 223 Product Information > > Settings Menu List General Settings Download: Select to use a font you have downloaded. Font Number: Select the default font number for the default Font Source. The available number varies depending on the settings you made. Pitch: Set the default font pitch if the font is scalable and of fixed-pitch.

  • Page 224: Related Information

    Product Information > > Settings Menu List General Settings Coloration: Select the color mode for PostScript printing. Binary: Select On when printing data that contains binary images. The application may send the binary data even if the printer driver setting is set to ASCII, but you can print the data when this feature is enabled.

  • Page 225: Network Settings

    Select the frequency band for Wi-Fi Direct connection. Changing the frequency disconnects the connected device. The availability of these channels and use of the product outdoors over these channels varies by location. http://support.epson.net/wifi5ghz/ O Disable Wi-Fi Direct Disables the Wi-Fi Direct function. O Restore Default Settings...
  • Page 226 Product Information > > Settings Menu List General Settings Other Methods: O iOS Reads the QR code from your iPhone, iPad, or iPod touch to connect using Wi-Fi Direct. O Other OS Devices Makes Wi-Fi Direct settings by entering the SSID and password. Wired LAN Setup: Set up or change a network connection that uses a LAN cable and hub.

  • Page 227: Web Service Settings

    Settings > General Settings > Web Service Settings Epson Connect Services: Displays whether the printer is registered and connected to Epson Connect. You can register to the service by selecting Register and follow the instructions. For usage guides, see the following portal website.

  • Page 228: System Administration

    Customer Research: If you agree to provide customer usage information, product usage information such as the number of prints will be provided to Seiko Epson Corporation. The information collected is used to improve our products and services. Provide usage data:...

  • Page 229: Print Counter

    Product Information > > Settings Menu List Print Counter Country/Region: Displays the country or region where you are using the product if you have agreed to provide your customer usage information. Restore Default Settings: Network Settings: Resets the network setting to the default. All Except Network Settings: Resets all settings except for network settings to their defaults.

  • Page 230: Supply Status

    Product Information > > Settings Menu List Maintenance You can also check the number of pages printed from other functions on the Usage History Sheet. Supply Status Select the menu on the control panel as described below. Settings > Supply Status Displays the approximate level of the ink and service life of the maintenance box.

  • Page 231: Language

    Product Information > > Settings Menu List Printer Status/Print Print Quality Adjustment per Paper: Depending on the paper type, ink feathering is differs. Select this feature if there is banding in the printouts or misalignment for a specific paper type. Related Information “Checking the Status of Consumables”...

  • Page 232: Authentication Device Status

    Displays the status of the authentication device. Epson Open Platform Information Select the menus on the control panel as described below. Settings > Epson Open Platform Information Displays the status of the Epson Open Platform. Product Specifications Printer Specifications Print Head Nozzle Placement...

  • Page 233: Printable Area For Envelopes

    SMTP SSL/TLS (TCP) SMTP STARTTLS (TCP) POP before SMTP connection (When email POP server POP3 (TCP) notification is used from the printer) When Epson Connect is used Epson Connect HTTPS Server XMPP 5222 Control WSD Client computer...

  • Page 234: Interface Specifications

    Product Information > > Product Specifications Network Specifications When the Sender (Client) is the Client Computer Destination Protocol Port (Server) Number File Sending (When FTP printing is used from Printer FTP (TCP) the printer) Discover the printer from an application such Printer ENPC (UDP) 3289...

  • Page 235: Ethernet Specifications

    The availability of these channels and use of the product outdoors over these channels varies by location. For more information, see the following website. http://support.epson.net/wifi5ghz/ Not supported for IEEE 802.11b. Infrastructure and Wi-Fi Direct modes or an Ethernet connection can be used simultaneously.

  • Page 236: Security Protocol

    Bonjour Printing (Mac OS) IPv4, IPv6 ✓ IPP Printing (Windows, Mac IPv4, IPv6 ✓ FTP Printing IPv4, IPv6 ✓ Epson Connect (Email Print, IPv4 ✓ Remote Print) AirPrint (iOS, Mac OS) IPv4, IPv6 ✓ iOS 5 or later, OS X Mavericks (10.9.5)

  • Page 237: Postscript Level 3 Compatibility

    Product Information > > Product Specifications Electrical Specifications SNMPv3 You need to use a device for connection that complies with IEEE802.1X. Disabled by default. PostScript Level 3 Compatibility The PostScript used on this printer is compatible with PostScript Level 3. Supported Third Party Services Services Supported...

  • Page 238: Environmental Specifications

    Note: O Check the label on the printer for its voltage. O For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption Environmental Specifications Operation Use the printer within the temperature (°C) and humidity (%) ranges shown in the graph, and in an environment without condensation.
  • Page 239 Product Information > > Product Specifications Installation Location and Space O A flat, stable surface that can support the weight of the printer O Locations that do not block or cover the vents and openings in the printer O Locations where you can load paper and remove paper easily O Locations that meet the conditions in the "Environmental Specifications"...

  • Page 240: System Requirements

    Product Information > > Product Specifications Font Specifications 1234mm 1147mm 780mm 182mm 59mm 291mm System Requirements O Windows Windows 7, Windows 8/8.1, Windows 10, Windows 11 or later Windows Server 2008 or later O Mac OS Mac OS X 10.9.5 or later, macOS 11 or later O Chrome OS Chrome OS 89 or later Note:...

  • Page 241: Available Fonts For Pcl (Urw)

    Product Information > > Product Specifications Font Specifications Font Name Family HP Equivalent Mauritius Marigold Algiers Medium, Extra Bold Albertus NimbusSansNo2 Medium, Bold, Italic, Bold Italic Arial NimbusRomanNo9 Medium, Bold, Italic, Bold Italic Times New Roman NimbusSans Medium, Bold, Oblique, Bold Oblique Helvetica NimbusSans-Narrow Medium, Bold, Oblique, Bold Oblique...
  • Page 242 Product Information > > Product Specifications Font Specifications Font Name Family HP Equivalent Symbol Set for PCL5 AntiqueOlive Medium, Bold, Italic Antique Olive Garamond Antiqua, Halbfett, Kursiv, Kursiv Halbfett Garamond Mauritius Marigold Algiers Medium, Extra Bold Albertus NimbusSans2 Medium, Bold, Italic, Bold Italic Arial NimbusRmnNo9 Medium, Bold, Italic, Bold Italic...

  • Page 243: List Of Symbol Sets

    Product Information > > Product Specifications Font Specifications OCR/Barcode Bitmap Font (for PCL5 only) Font Name Family Symbol OCR A OCR B Code39 9.37cpi, 4.68cpi EAN/UPC Medium, Bold Note: Depending on the print density, or on the quality or color of the paper, OCR A, OCR B, Code39, and EAN/UPC fonts may not be readable.
  • Page 244 Product Information > > Product Specifications Font Specifications Symbol Set Attribute Font Classification Name Spanish ✓ ✓ ✓ ISO 8859/4 ✓ ✓ ✓ Latin 4 Roman-9 ✓ ✓ ✓ PsMath ✓ ✓ ✓ ✓ ✓ 8859-9 ISO ✓ ✓ ✓ ✓...
  • Page 245 Product Information > > Product Specifications Font Specifications Symbol Set Attribute Font Classification Name PcBlt775 ✓ ✓ ✓ Pc866Cyr ✓ ✓ Greek8 ✓ ✓ WinGrk ✓ ✓ ✓ ✓ WinCyr ✓ ✓ Pc851Grk ISOCyr ✓ ✓ ✓ Pc8Grk ✓ ✓ ISOGrk ✓...

  • Page 246: Option Specifications

    Manufacturer: Seiko Epson Corporation Type: J26H005 This product conforms to Part 15 of the FCC Rules and RSS of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product.

  • Page 247: Standards And Approvals For European Models

    Standards and Approvals for European Models The following models are CE/UKCA marked and in compliance with the relevant statutory requirements. The full text of the declaration of conformity is available at the following website: https://www.epson.eu/conformity B762B Frequency Range Maximum Radio-Frequency Power Transmitted 2400-2483.5 MHz...
  • Page 248 Product Information > > Regulatory Information Restrictions on Copying Note: Copying these items may also be prohibited by law. Responsible use of copyrighted materials: Printers can be misused by improperly copying copyrighted materials. Unless acting on the advice of a knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before copying published material.

  • Page 249: Administrator Information

    Using Epson Open Platform......... 305 Epson Remote Services Information........307...

  • Page 250: Managing The Printer

    Administrator Information > > Managing the Printer Managing the Network Connection Managing the Printer Checking Information for a Remote Printer You can check the following information of the operating printer from Status by using Web Config. O Product Status Check the various status, cloud service, firmware version, root certificate version, serial number, MAC address, etc.

  • Page 251: Related Information

    Administrator Information > > Managing the Printer Managing the Network Connection Related Information “Default Value of the Administrator Password” on page 16 & “Network Setting Items” on page 251 & Network Setting Items Items Setting value and Description Device Name Display the Device Name.
  • Page 252 Administrator Information > > Managing the Printer Managing the Network Connection Items Setting value and Description DNS Domain Name Enter the DNS Domain Name according to the following rules. O Enter between 2 and 249 characters using "A-Z", "a-z", "0-9", hyphen "-", and a period ".
  • Page 253 Administrator Information > > Managing the Printer Managing the Network Connection Items Setting value and Description IPv6 Stateless Address 2 Displays the valid IPv6 Stateless Address 2. IPv6 Stateless Address 3 Displays the valid IPv6 Stateless Address 3. IPv6 Primary DNS Server Enter the IPv6 primary DNS server in the following format.
  • Page 254 Administrator Information > > Managing the Printer Managing the Network Connection You can check the IP address of the printer from the following menu. Settings > General Settings > Network Settings > Network Status > Wired LAN/Wi-Fi Status 2. Enter the administrator password to log in as an administrator. 3.

  • Page 255: Configuring Email Notifications When

    Administrator Information > > Managing the Printer Configuring Email Notifications When Events Occur O Password When changing the Wi-fi Direct password, enter a new password. O Frequency Range Select the frequency range to be used in Wi-Fi Direct. O IP Address Select the IP Address setting method from Auto or Manual.
  • Page 256 Administrator Information > > Managing the Printer Configuring Email Notifications When Events Occur 6. Select the language for the email notifications. 7. Select the checkbox on the event for which you want to receive a notification. The number of Notification Settings is linked to the destination number of Email Address Settings. If you want a notification sent to the email address set for number 1 in Email Address Settings when the printer is out of paper, select the checkbox column 1 in line Paper out.

  • Page 257: Setting The Control Panel

    Administrator Information > > Managing the Printer Setting the Control Panel Items Settings and Explanation Wi-Fi failure Notice when the error of the wireless LAN interface has occurred. Built-in SD card failure Notice when the error of the built-in SD card has occurred. PDL board failure Notice when the error of the PDL substrate has occurred.

  • Page 258: Controlling The Panel Operation

    Administrator Information > > Managing the Printer Power Saving Settings During Inactivity Related Information “Default Value of the Administrator Password” on page 16 & Controlling the Panel Operation If you enable the Lock Setting, you can lock the items related to the printer's system settings so that users cannot change them.

  • Page 259: Backing Up And Importing Printer Settings

    Select this setting to turn the printer off after a specified period of time when all ports including the USB port are disconnected. This feature may not be available depending on your region. See the following website for the specified period of time. https://www.epson.eu/energy-consumption Note: You can also set up from the printer’s control panel.
  • Page 260 Administrator Information > > Managing the Printer Backing Up and Importing Printer Settings 3. Select in the following order. Device Management tab > Export and Import Setting Value > Export 4. Select the settings that you want to export. Select the settings you want to export. If you select the parent category, subcategories are also selected. However, subcategories that cause errors by duplicating within the same network (such as IP addresses and so on) cannot be selected.

  • Page 261: Updating The Firmware

    While "Recovery Mode" is displayed on the printer, you cannot update the firmware over a network connection. On the computer, access your local Epson website, and then download the latest printer firmware. See the instructions on the website for the next steps.

  • Page 262: Updating Firmware Using Web Config

    You can also update the firmware using Epson Device Admin. You can visually confirm the firmware information on the device list. It is useful when you want to update multiple devices' firmware. See the Epson Device Admin guide or help for more details.

  • Page 263: Synchronizing The Date And Time With Time Server

    > Managing the Printer Clearing Internal Memory Data 1. Access Epson website and download the firmware. 2. Connect the computer that contains the downloaded firmware to the printer by USB cable. 3. Double-click the downloaded .exe file. Epson Firmware Updater starts.

  • Page 264: Controlling The Power Supply To The Printer Using Web Config

    Administrator Information > > … Managing the Printer Checking the Total Number of Pages Fed Through the Note: You can also set up from the printer’s control panel. Settings > General Settings > System Administration > Clear Internal Memory Data > PDL Font, Macro, and Working Area 1.

  • Page 265: Product Security Settings

    4. Click Add for the number you want to register. Important: When using the printer with the authentication system of Epson or other companies, register the user name of the restriction setting in number 2 to number 10. Application software such as the authentication system uses number one, so that the user name is not displayed...
  • Page 266 Administrator Information > > Product Security Settings Restricting Available Features 5. Set each item. O User Name : Enter the name displayed on the user name list between 1 and 14 characters long using alphanumeric characters. O Password : Enter a password between 0 and 70 characters long in ASCII (0x20-0x7E). When initializing the password, leave it blank.

  • Page 267: Deleting The User Account

    Administrator Information > > Product Security Settings Restricting Available Features Deleting the User Account Delete the account registered to access control. 1. Enter the printer's IP address into a browser to access Web Config. Enter the printer's IP address from a computer that is connected to the same network as the printer. You can check the IP address of the printer from the following menu.

  • Page 268: Using The Audit Log Feature

    If you enable Access Control and want to print from smart devices that do not have authentication information, select Allow printing and scanning without authentication information from a computer. Epson's Windows printer driver allows you to set user information in advance. In Mac OS, you need to enter user information each time you print.

  • Page 269: Restricting Usb Connections

    Administrator Information > > Product Security Settings Encrypting the Password Restricting USB Connections You can disable the interface that is used to connect the device to the printer. Make the restriction settings to restrict printing other than via network. Note: You can also make the restriction settings on the printer's control panel.

  • Page 270: Restricting File Operations From Pdl

    Administrator Information > > … Product Security Settings Changing the Administrator Password Using Web 1. Enter the printer's IP address into a browser to access Web Config. Enter the printer's IP address from a computer that is connected to the same network as the printer. You can check the IP address of the printer from the following menu.

  • Page 271: Enabling Program Verification On Start Up

    Administrator Information > > Product Security Settings Enabling Program Verification on Start Up Changing the password prevents unauthorized reading or modification of the information stored on the device, such as ID, password, network settings, etc. It also reduces a wide range of security risks, such as information leaks in network environments and security policies.

  • Page 272: Network Security Settings

    Administrator Information > > Network Security Settings Controlling Using Protocols Related Information “Default Value of the Administrator Password” on page 16 & Network Security Settings Controlling Using Protocols You can print using a variety of pathways and protocols. You can lower unintended security risks by restricting printing from specific pathways or by controlling the available functions.

  • Page 273: Protocol Setting Items

    Administrator Information > > Network Security Settings Controlling Using Protocols Protocol Description WSD Settings You can enable or disable the WSD function. When this is enabled, you can add WSD devices, and print from the WSD port. LLTD Settings You can enable or disable the LLTD function. When this is enabled, it is displayed on the Windows network map.
  • Page 274 Administrator Information > > Network Security Settings Controlling Using Protocols Items Setting value and Description Enable iBeacon Transmission Select this to enable the iBeacon transmission function. SLP Settings Items Setting value and Description Enable SLP Select this to enable the SLP function. This is used such as network searching in EpsonNet Config.
  • Page 275 Administrator Information > > Network Security Settings Controlling Using Protocols Items Setting value and Description Allow RAW(Port9100) Printing Select to allow printing from the RAW port (Port 9100). Printing Timeout (sec) Enter the timeout value for RAW (Port 9100) printing be- tween 0 to 3,600 seconds.
  • Page 276 Enter 0 to 32 ASCII (0x20 to 0x7E) characters. Allow access from Epson tools Set whether or not to allow information to be written by Ep- son tools such a Epson Device Admin. SNMPv3 Settings Items Setting value and Description Enable SNMPv3 SNMPv3 is enabled when the box is checked.

  • Page 277: Using A Digital Certificate

    Administrator Information > > Network Security Settings Using a Digital Certificate Using a Digital Certificate About Digital Certification O CA-signed Certificate This is a certificate signed by the CA (Certificate Authority.) You can obtain it to apply to the Certificate Authority.
  • Page 278 Administrator Information > > Network Security Settings Using a Digital Certificate You can check the IP address of the printer from the following menu. Settings > General Settings > Network Settings > Network Status > Wired LAN/Wi-Fi Status 2. Enter the administrator password to log in as an administrator. 3.
  • Page 279 Administrator Information > > Network Security Settings Using a Digital Certificate Items Settings and Explanation Common Name You can enter between 1 and 128 characters. If this is an IP address, it should be a static IP address. You can enter 1 to 5 IPv4 addresses, IPv6 addresses, host names, FQDNs by separating them with commas.
  • Page 280 Administrator Information > > Network Security Settings Using a Digital Certificate O A certificate of the PEM/DER format obtained from Web Config O Private Key: Do not configure because the printer contains a private key. O Password: Do not configure. O CA Certificate 1/CA Certificate 2: Optional O A certificate of the PEM/DER format obtained from a computer O Private Key: You need to set.

  • Page 281: Deleting A Ca-Signed Certificate

    Administrator Information > > Network Security Settings Using a Digital Certificate Deleting a CA-signed Certificate You can delete an imported certificate when the certificate has expired or when an encrypted connection is no longer necessary. Important: If you obtain a certificate using a CSR created from Web Config, you cannot import a deleted certificate again. In this case, create a CSR and obtain a certificate again.

  • Page 282: Importing A Ca Certificate

    Administrator Information > > Network Security Settings Using a Digital Certificate 5. Enter Common Name. You can enter up to 5 IPv4 addresses, IPv6 addresses, host names, FQDNs between 1 to 128 characters and separating them with commas. The first parameter is stored to the common name, and the others are stored to the alias field for the subject of the certificate.

  • Page 283: Ssl/Tls Communication With The Printer

    Administrator Information > > Network Security Settings SSL/TLS Communication with the Printer 4. Click Import. 5. Specify the CA Certificate you want to import. 6. Click OK. When importing is complete, you are returned to the CA Certificate screen, and the imported CA Certificate is displayed.

  • Page 284: Configuring A Server Certificate For The Printer

    Administrator Information > > Network Security Settings SSL/TLS Communication with the Printer Configure encryption strength and redirect feature. 1. Enter the printer's IP address into a browser to access Web Config. Enter the printer's IP address from a computer that is connected to the same network as the printer. You can check the IP address of the printer from the following menu.

  • Page 285: Encrypted Communication Using Ipsec/Ip Filtering

    Administrator Information > > Network Security Settings Encrypted Communication Using IPsec/IP Filtering 4. Specify a certificate to use on Server Certificate. O Self-signed Certificate A self-signed certificate has been generated by the printer. If you do not obtain a CA-signed certificate, select this.
  • Page 286 Administrator Information > > Network Security Settings Encrypted Communication Using IPsec/IP Filtering 5. Click Next. A confirmation message is displayed. 6. Click OK. The printer is updated. Related Information “Default Value of the Administrator Password” on page 16 & Default Policy Setting Items Default Policy Items Settings and Explanation...
  • Page 287 Administrator Information > > Network Security Settings Encrypted Communication Using IPsec/IP Filtering O IKE Version Select IKEv1 or IKEv2 for IKE Version. Select one of them according to the device that the printer is connected O IKEv1 The following items are displayed when you select IKEv1 for IKE Version. Items Settings and Explanation Authentication Method...
  • Page 288 Administrator Information > > Network Security Settings Encrypted Communication Using IPsec/IP Filtering Items Settings and Explanation Remote Authentication Method To select Certificate, you need to obtain and import a CA-signed certificate in advance. ID Type If you select Pre-Shared Key for Authentication Method, select the type of ID for the device that you want to authenticate.

  • Page 289: Configuring Group Policy

    Administrator Information > > Network Security Settings Encrypted Communication Using IPsec/IP Filtering O Algorithm Settings It is recommended that you select Any for all settings or select an item other than Any for each setting. If you select Any for some of the settings and select an item other than Any for the other settings, the device may not communicate depending on the other device that you want to authenticate.
  • Page 290 Administrator Information > > Network Security Settings Encrypted Communication Using IPsec/IP Filtering 7. Click OK. The printer is updated. Related Information “Default Value of the Administrator Password” on page 16 & Group Policy Setting Items Items Settings and Explanation Enable this Group Policy You can enable or disable a group policy.
  • Page 291 Administrator Information > > Network Security Settings Encrypted Communication Using IPsec/IP Filtering O Transport Protocol If you select Port Number for Method of Choosing Port, you need to configure an encapsulation mode. Items Settings and Explanation Any Protocol Select this to control all protocol types. Select this to control data for unicast.

  • Page 292: Administrator Information

    Administrator Information > > Network Security Settings Encrypted Communication Using IPsec/IP Filtering O IKEv2 The following items are displayed when you select IKEv2 for IKE Version. Items Settings and Explanation Local Authentication Method If you select IPsec for Access Control, select an option. Used certificate is common with a default policy.
  • Page 293 Administrator Information > > Network Security Settings Encrypted Communication Using IPsec/IP Filtering Items Settings and Explanation Transport Mode If you only use the printer on the same LAN, select this. IP packets of layer 4 or later are encrypted. Tunnel Mode If you use the printer on the Internet-capable network such as IPsec-VPN, select this option.
  • Page 294 – All services ENPC 3289 Any port Searching for a printer from applications such as Epson Device Admin, and the printer driver SNMP Any port Acquiring and configuring of MIB from applications such as Epson Device Admin, and the printer driver...

  • Page 295: Configuration Examples Of Ipsec/Ip Filtering

    Administrator Information > > Network Security Settings Encrypted Communication Using IPsec/IP Filtering Configuration Examples of IPsec/IP Filtering Receiving IPsec packets only This example is to configure a default policy only. Default Policy: O IPsec/IP Filtering: Enable O Access Control: IPsec O Authentication Method: Pre-Shared Key O Pre-Shared Key: Enter up to 127 characters.

  • Page 296: Configuring A Certificate For Ipsec/Ip Filtering

    Administrator Information > > Network Security Settings Connecting the Printer to an IEEE802.1X Network Configuring a Certificate for IPsec/IP Filtering Configure the Client Certificate for IPsec/IP Filtering. When you set it, you can use the certificate as an authentication method for IPsec/IP Filtering. If you want to configure the certification authority, go to CA Certificate.
  • Page 297 Administrator Information > > Network Security Settings Connecting the Printer to an IEEE802.1X Network Note: You can share settings between Ethernet and Wi-Fi. 5. Click Next. A confirmation message is displayed. 6. Click OK. The printer is updated. Related Information “Default Value of the Administrator Password”...

  • Page 298: Configuring A Certificate For Ieee802.1X

    Administrator Information > > Network Security Settings Connecting the Printer to an IEEE802.1X Network Items Settings and Explanation Encryption Strength You can select one of the followings. High AES256/3DES Middle AES256/3DES/AES128/RC4 Related Information “Configuring an IEEE802.1X Network” on page 296 &...

  • Page 299: Network Security Issues

    Administrator Information > > Network Security Settings Network Security Issues Status ID IEEE802.1X Status Config Error Authentication has failed since the user ID has not been set. Client Certificate Error Authentication has failed since the client certificate is out of date. Timeout Error Authentication has failed since there is no answer from the RADIUS server and/or authenticator.

  • Page 300: Problems Using Network Security Features

    Administrator Information > > Network Security Settings Network Security Issues 3. Select from the following items that you want to disable. O Disable IPsec/IP Filtering O Disable IEEE802.1X 4. Select Proceed on the confirmation screen. Problems Using Network Security Features Forgot a Pre–shared Key Re-configure a pre-shared key.

  • Page 301: Cannot Communicate Suddenly

    Administrator Information > > Network Security Settings Network Security Issues Cannot Communicate Suddenly The IP address of the printer has been changed or cannot be used. When the IP address registered to the local address on Group Policy has been changed or cannot be used, IPsec communication cannot be performed.

  • Page 302: Problems On Using A Digital Certificate

    Administrator Information > > Network Security Settings Network Security Issues Cannot Access the Printer after Configuring IEEE802.1X The settings of IEEE802.1X are incorrect. Disable IEEE802.1X and Wi-Fi from the printer’s control panel. Connect the printer and a computer, and then configure IEEE802.1X again.

  • Page 303: Warning Relating To A Digital Certificate Appears

    Administrator Information > > Network Security Settings Network Security Issues Related Information “Updating a Self-signed Certificate” on page 281 & Cannot Create a CSR The Common Name has not been entered. The Common Name must be entered. Unsupported characters have been entered to Common Name, Organization, Organizational Unit, Locality, and State/Province.
  • Page 304 Administrator Information > > Network Security Settings Network Security Issues Messages Cause/What to do Invalid password. Cause: The password set for CA certificate and entered password do not match. What to do: Enter the correct password. Invalid file. Cause: You are not importing a certificate file in X509 format. What to do: Make sure that you are selecting the correct certificate sent by a trusted certificate authority.

  • Page 305: Using Epson Open Platform

    “Importing a CA-signed Certificate” on page 279 & “Deleting a CA-signed Certificate” on page 281 & Using Epson Open Platform Epson Open Platform Overview Epson Open Platform is a platform to use Epson printers with the function provided by the server of the authentication system.

  • Page 306: Configuring Epson Open Platform

    You can acquire the logs of each device and user in cooperation with the server, and configure restrictions on the device and functions that can be used for each user and group. It can be used with Epson Print Admin (Epson Authentication System) or a third-party authentication system.

  • Page 307: Epson Remote Services Information

    O Web Config A product key has been entered in the Epson Open Platform tab > Product Key or License Key > Product Key or License Key, and the Epson Open Platform tab > Authentication System is displayed on the left of the menu tree.

  • Page 308: Where To Get Help

    Contacting Epson Support........

  • Page 309: Technical Support Web Site

    Depending on the product, network settings may be stored in the product's memory. Due to breakdown or repair of a product, settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering settings even during a warranty period.

  • Page 310: Help For Users In Australia

    Epson Helpdesk Phone: 1300-361-054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 311: Help For Users In Singapore

    Phone: 0800 237 766 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 312: Help For Users In Vietnam

    Our Hotline team can help you with the following over the phone or email: O Sales enquiries and product information O Technical support Help for Users in Hong Kong To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page http://www.epson.com.hk...

  • Page 313: Help For Users In Malaysia

    > Contacting Epson Support Help for Users in India Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: O Product information O Answers to Frequently Asked Questions (FAQs)

  • Page 314: Help For Users In The Philippines

    +91 96400 00333 Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph...

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