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Quick Links
This quick guide provides
you with the most important
information on the Widex
SoundConnect at a quick glance.
What is the Widex SoundConnect?
The Widex SoundConnect is a discreet, stylish USB
device that can be used for streaming audio directly
from a personal computer (PC) to a hearing aid wearer's
compatible Widex hearing aids.
Which software applications can the Widex
SoundConnect be used with?
The Widex SoundConnect can be used to stream audio
from any software application with an audio output, for
example: Microsoft Teams, Zoom, Skype, Google Meet, and
other music/media players.
Technical information
Connector Type
USB-A "standard" connector
Hearing Aid
Widex Moment, Widex Magnify
Compatibility
Bluetooth-enabled hearing aids
Widex MOMENT, Widex MAGNIFY
App Compatibility
apps
PC Setup
Plug-and-play*
Range
26 feet (line of sight)
* In rare cases, where multiple audio output devices are connected to the
PC, it might be necessary to actively select the Widex SoundConnect as
an audio output device.
WIDEX SOUNDCONNECT QUICK GUIDE
How to pair the Widex SoundConnect to
hearing aids
1
Insert the Widex SoundConnect into the PC/
laptop's USB port.
2
Turn the hearing aids off and on to put them into
pairing mode (will stay in pairing mode for three
minutes).
3
Press and hold the button on the end of the Widex
SoundConnect until the light flashes blue.
Make sure that the hearing aids and Widex
SoundConnect are within approximately 5 feet of
each other.
The light indicator will turn a solid green (dim)
4
when the pairing is complete.
Light indicators
The meanings of the different colors on the LED light
indicator are:
Flashing white
Not paired to hearing aids
Flashing blue
Pairing mode
Searching for previously paired
Flashing green
hearing aids
Connected to hearing aids, but
Solid green (dim)
not streaming audio
Streaming sound to the hearing
Solid green (bright)
aids
Solid orange
Service mode
Flashing red
Error mode
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Summary of Contents for Widex SOUNDCONNECT
- Page 1 26 feet (line of sight) Solid orange Service mode Flashing red Error mode * In rare cases, where multiple audio output devices are connected to the PC, it might be necessary to actively select the Widex SoundConnect as an audio output device.
- Page 2 Register the Widex SoundConnect serial number (optional) Open Compass™ GPS and connect to the Widex hearing aids. Click on HANDLING in the menu bar at the top of the screen. Open “DEX and accessories” in the sidebar and click on the “SoundConnect” box.
Need help?
Do you have a question about the SOUNDCONNECT and is the answer not in the manual?
Questions and answers
Can't pair Widex Allure and widex Sound Connect
To pair Widex Allure (which is a type of Widex Moment Bluetooth-enabled hearing aid) with the Widex SoundConnect, follow these steps:
1. Insert the SoundConnect into a USB port on your PC.
2. Press the button on the SoundConnect three times quickly to enter pairing mode (the light should turn orange).
3. Make sure your Widex hearing aids are turned on and within range.
4. On your PC, go to sound settings and look for the SoundConnect under audio devices.
5. Select SoundConnect as the audio output device.
If pairing fails, update the firmware using Compass GPS software and repeat the steps.
This answer is automatically generated
sound only goes to one hearing aid