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LIMITED PRODUCT WARRANTY POLICY
https://qfxusa.com/warranty/
Before returning your Product for service under this Warranty, please (i) read the instruction manual carefully and visit our website at
www.qfxusa.com for Product updates and extended support documentation (e.g., Common Troubleshooting Guides); (ii) if you are still
having trouble with your Product, please contact the QFX Customer Support Department.
Subject to the terms and conditions herein, QFX, Inc. (herein after called "QFX") warrants to the original purchaser of the Product
("Customer") that for the applicable Warranty Period listed below, the Product will be free from defects in material or workmanship under
normal, non-commercial use ("Defects").
Warranty Period encompasses, as listed below, separate "Coverage Periods" for Parts and Labor, each Coverage Period to begin from
the original date of Customer purchase. If Customer returns a defective Product (or any component thereof) during the applicable
Warranty Period, QFX will, at its option, during the specified Coverage Periods for Parts and Labor (as applicable either: (i) repair the
Product (or, as applicable, any component thereof) or (ii) replace the Product (or, as applicable, any component thereof) with a new or
refurbished Product (or, as applicable, any component thereof), in either case free of charge to Customer for Parts and/or Labor (as
applicable) during the specified Coverage Period only, and excluding applicable shipping charges (noted below), for which the Customer
is responsible. The foregoing states the Customer's exclusive remedy and QFX sole liability for breach of the limited warranty contained
herein.
This warranty covers only normal use. This warranty is not transferable. QFX is not responsible for warranty replacement should the QFX
label or logo be removed or should the product fail to be properly maintained or fail to function properly as a result of misuse, abuse,
immersion in liquids, improper installation, improper shipping, damage caused by disasters such as fire, flood, or service other than by
QFX. In addition, this warranty excludes any Product (or, as applicable, any component thereof) that has been subject to or Defects
resulting from: (a) any neglect or misuse by a Customer, an accident, improper application, violation of operating instructions for the
Product, any other Customer-induced damage, or the alteration or removal of any Product serial number; (b) any modification or repair to
Product (or, as applicable, any component thereof) by any party other than QFX or a party authorized in writing by QFX; (c) any damage to
Product (or, as applicable, any component thereof) due to power surges, incorrect electrical voltage, misconnection to any device, or
malfunction of any device used with the Product (or, as applicable, any component thereof); (d) cosmetic damage to the Product (or, as
applicable, any component thereof) caused by normal wear and tear; (e) shipping damage that occurs while the Product is in transit; (f)
damage caused by heat sources, sunlight, electromagnetic conditions, or other climatic conditions or (g) any acts of God.
Product is sold to Customer for personal, non-commercial use only. Product is not warranted for Customer's commercial or rental use. In
addition, Product is not warranted against failure, and should not be used by Customer for any application where (i) there is a risk that any
data stored on Product will be breached or otherwise compromised, or (ii) the date stored on Product is relied upon for medical or
lifesaving applications. QFX disclaims any Warranty for any of the foregoing uses to the fullest extent permitted by law. Customer
assumes any and all risks associated with such uses of Product, and agrees to indemnify QFX for any damages claimed against QFX for
such uses.
EXCEPT FOR EXPRESS WARRANTIES STATED ABOVE AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PRODUCTS
ARE PROVIDED "AS IS" AND QFX DISCLAIMS ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED
WARRANTY (i) OF MERCHANTABILITY, (ii) OF FITNESS FOR A PARTICULAR PURPOSE, OR (iii) OF NON-INFRINGEMENT OF THIRD
PARTY RIGHTS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL QFX BE LIABLE TO CUSTOMER
OR ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES,
INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS OR REVENUES, LOSS OR INACCURACY OF ANY DATA OR COST OF
SUBSTITUTE GOODS, REGARDLESS OF THE THEORY OF LIABILITY (INCLUDING NEGLIGENCE) AND EVEN IF QFX HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, QFX AGGREGATE LIABILITY TO CUSTOMER FOR ACTUAL DIRECT
DAMAGES FOR ANY CAUSE WHATSOEVER SHALL BE LIMITED TO THE CUMULATIVE PRODUCT FEES PAID BY THAT CUSTOMER
FOR THE PRODUCTS CAUSING THE DAMAGES, IF ANY.
This Warranty gives Customer specific rights, and Customer may also have other rights that vary from jurisdiction to jurisdiction. Warning:
Some Products may contain components that are small enough to be swallowed. Please keep out of reach of children. In order for the
return to be processed, you must send the Product PREPAID to the address below in the original packaging or reasonable substitute to
prevent damage and include: (1) a dated sales receipt (which must have a purchase date that falls in the Warranty Period specified in the
table below) that indicates the place of purchase, model number of Product, and amount paid, (2) a detailed description of Customer's
problem with Product, (3) Customer's full name, phone number, and return address, (3) all of the accessories that came with the Product
package must be sent along with the main Product, (4) a cashier's check or money order payable to QFX, Inc., in the amount specified for
the item in the product table below for return shipping and handling. If in the case you cannot provide a money order or cashier's check,
you can contact The QFX Customer Support Representative to arrange payment via credit card. No returned Product will be shipped
back to a PO BOX. If a returned Product is found to have no problem and/or does not include ALL of the requirements indicated above, it
may be returned back to the customer and will not be processed.

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Summary of Contents for QFX R-15

  • Page 1 Product, any other Customer-induced damage, or the alteration or removal of any Product serial number; (b) any modification or repair to Product (or, as applicable, any component thereof) by any party other than QFX or a party authorized in writing by QFX; (c) any damage to Product (or, as applicable, any component thereof) due to power surges, incorrect electrical voltage, misconnection to any device, or malfunction of any device used with the Product (or, as applicable, any component thereof);...
  • Page 2 In order to determine the exact shipping cost that must be included with your prouuct or paid for the product being returned, please refer to the table below. Please find the product you wish to return by category or model number prefix. QFX will not provide any return or refund to any customer for merchandise and will only honor the Limited Warranty restrictions mentioned in this document.