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How to Reconnect your Carina WISE
What You'll Need
Access to your Carina WISE, located on the outside of your home's water heater
An active 2.4 GHz Wi-Fi network (not 5G)
Your Wi-Fi network's exact name and password
Your phone or tablet with the Carina app downloaded, plus your username and password.*
Optional: Printed instructions or a second device to view these instructions.
* You can find the Carina app in the Apple App Store or Google Play Store - search for "Carina" and look for the icon with
a red shooting star. Lost your password? Use the "Reset Password" button on the app's main screen.
Step-by-Step Instructions
Locate the interior panel:
1.
lifting the clip at the bottom of the device and hinging the cover
open toward you. This can be tricky – if you have trouble, check
that the sliding hinge at the top of the cover is pushed back fully in
its track. If the red "Service Available" light is blinking, this indicates
your Carina WISE is disconnected.
2.
Enter Configuration Mode:
the interior panel (see Figure 1). On your mobile device, go to your
Settings and open your Wi-Fi connections. While keeping an eye on
your available networks, press the connect button on the Carina
WISE 5 times. This should trigger the device to broadcast its own
Wi-Fi network.
3.
Connect to your Carina WISE's Wi-Fi:
the list of available connections. It will be labeled as XBEE-
number)
(see Figure 2). If prompted, you can select "Connect only
this time."
a. If you're having trouble staying connected, you may need
to forget your home network and disable auto reconnect.
Select your home network from the list of connections.
Open the cover on your Carina WISE by
Find the connect button on the left of
Select the Carina WISE from
Figure 1
(device
Figure 2

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Summary of Contents for Carina WISE

  • Page 1 Optional: Printed instructions or a second device to view these instructions. * You can find the Carina app in the Apple App Store or Google Play Store - search for "Carina" and look for the icon with a red shooting star. Lost your password? Use the “Reset Password” button on the app’s main screen.
  • Page 2 You’ll know you’ve succeeded if you the Service Available light stays on (no longer blinking). You can also verify connection by logging back into the Carina app – your dashboard should now show that you are connected (Figure 4).