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Jabra PANACAST 50 VBS Administrator's Manual
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Jabra PANACAST 50 VBS Administrator's Manual

Jabra PANACAST 50 VBS Administrator's Manual

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ADMINISTRATOR GUIDE
PANACAST
50
VBS
Technology for life's new rhythm

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Summary of Contents for Jabra PANACAST 50 VBS

  • Page 1 ADMINISTRATOR GUIDE PANACAST Technology for life’s new rhythm...
  • Page 2 ® ® © 2023 GN Audio A/S. All rights reserved. Jabra is a trademark of GN Audio A/S. The Bluetooth word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by GN Audio A/S is under license.
  • Page 3 2. Getting started ......7 5.5 General settings 2.1 Related documents and resources 5.6 Account settings 2.2 Powering the PanaCast 50 VBS on/off 5.7 Network settings 2.3 Management interfaces 6. System security ......41 2.4 Management through VaaS partner portals 6.1 Changing the administrator password...
  • Page 4 7.5 Replacing a faulty device 7.6 Cleaning the PanaCast 50 VBS 8. Troubleshooting ......53 8.1 Touch controller does not bootup 8.2 Touch controller and video bar pairing issues 8.3 Zoom Rooms setup issues 8.4 Microsoft Teams Rooms setup issues 8.5 Video bar or touch controller do not have...
  • Page 5 This guide contains an overview of information and references that can be used on your Jabra PanaCast 50 VBS. The information in this guide is applicable to the VBS running the following minimal firmware version: Jabra PanaCast 50 VBS bar (video bar): 3.6.0-31 Jabra PanaCast Control (touch controller): 3.6.0-31...
  • Page 6 1.1 Audience This guide is written for an audience with a technical background. You should have the following knowledge before starting: • Familiarity with Video as a Service (VaaS) / Unified Communications (UC) technologies, including Microsoft Teams Rooms (MTR) and Zoom Rooms (ZR). •...

  • Page 7: Getting Started

    2. Getting started Welcome to the Jabra PanaCast 50 VBS. The all-in-one meeting room solution with world-leading audio, 180° full-room coverage, intelligent AI-enabled meeting features, and a sleek touch controller. 2.1 Related documents and resources For product and feature information:...
  • Page 8 2.2 Powering the PanaCast 50 VBS on/off The PanaCast 50 VBS will turn on once it is plugged into a power source. To turn off the PanaCast 50 VBS you must unplug the power cable from the system. The PanaCast 50 VBS does not have a power button.

  • Page 9: Management Interfaces

    Using the Web Console, Administrators can make configuration changes to the video bar. Jabra+ Jabra+ is the cloud based remote management platform which can be used to provision, mass deploy, monitor, and manage the PanaCast 50 VBS. For more information on Jabra+, go to...
  • Page 10 The video bar can be connected to a touch screen monitor which can be used as an interface to control the PanaCast 50 VBS. Connection to only one touch screen is currently supported. An additional USB cable is required to connect to a touch screen monitor.
  • Page 11 2.4 Management through VaaS partner portals Microsoft TAC/Pro portal Microsoft Teams admin center Microsoft Teams Rooms Pro management portal Zoom device manager Zoom device manager...

  • Page 12: Hardware Overview

    3. Hardware overview For instructions on installing the Jabra PanaCast 50 VBS, view the Installation guide. 3.1 Ports and LEDs Video bar ports The following illustration and table explain the ports on the back of the video bar. PORT DESCRIPTIONS...
  • Page 13 Touch controller ports The following illustration and table explain the ports on the back of the touch controller. PORT DESCRIPTIONS Number Port Description Ethernet To connect the Ethernet LAN cable with Power over Ethernet (PoE) kit. USB-C For future use.
  • Page 14 LED status indicators The following tables explain the LED indicators for the PanaCast 50 VBS. VIDEO BAR LEDS LED Indicator Status Video bar is powered off or the system is idle. Flashing white PanaCast 50 VBS is switching from off to on.

  • Page 15: Setup And Configuration

    4. Setup and configuration Follow the steps below to fully set up and configure the PanaCast 50 VBS. 1. Install and cable the hardware. 2. Use the Setup Wizard. 3. Configure device settings. 4.1 Install and cable hardware For instructions on how to install the Jabra PanaCast 50 VBS, refer to the Installation guide.

  • Page 16: Use The Setup Wizard

    4.2 Use the Setup Wizard The PanaCast 50 VBS can be configured using the Web Console or the touch controller. The setup includes: - Language selection - Date and time setup - Pairing between video bar and touch controller, if not already paired...

  • Page 17: Configure Device Settings

    It is recommended to change the username and password. Configure settings using the touch controller The touch controller can also be used to make changes to the PanaCast 50 VBS settings. If Microsoft Teams Room is the selected VaaS: •...
  • Page 18 If the touch controller is not available, a touch screen display or USB mouse and keyboard can be connected to the video bar, in which case the same steps described above can be used to make changes to the PanaCast 50 VBS settings. The first step that administrators should undertake when deploying the PanaCast 50 VBS is updating the default local administrator password.

  • Page 19: System Settings

    The following sections describe in detail each setting that can be configured using the Web Console, Jabra+ and/or touch contoller. To review Jabra PanaCast 50 VBS settings and device details in Jabra+, log in using your Jabra+ account. Go to Meeting rooms > Room inventory menu, select the corresponding meeting room.

  • Page 20: About System

    Setting Values Description Create a room name for the PanaCast 50 VBS. It is recommended to Room name Text entry field give the device the same name as the room it is located within. This name will not be shared with the VaaS provider.
  • Page 21 The video bar and touch controller must both be paired for information about each device to be displayed. The following system information is displayed in this section: • Serial number • Audio engine version • Room name • Video engine version •...
  • Page 22 5.2 Video settings Image quality User interface Path Jabra PanaCast Control Jabra Settings > Video > Image quality Web Console Video > Image quality Setting Values Description Brightness 0-100 *Default: 50 Set the camera brightness. Enable, Disable Enable or disable automatic adjustments to HDR depending...
  • Page 23 Camera User interface Path Jabra PanaCast Control Jabra Settings > Video > Camera Web Console Video > Camera Setting Values Description Intelligent Zoom, Select the preferred camera mode. Virtual Director, Panoramic View, When Zoom Rooms is set as the VaaS provider, the camera modes can-...
  • Page 24 This setting only applies when the VaaS provider is set to Microsoft Teams Rooms. Select the number of seconds to wait when no people are Standby interval in 30-3600 *Default: 900 detected in the room for the PanaCast 50 VBS to enter seconds standby mode.
  • Page 25 Reset User interface Path Jabra PanaCast Control Jabra Settings > Video > Reset Web Console Video > Reset Setting Description Reset video settings Reset the PanaCast 50 VBS to the default video settings.

  • Page 26: Audio Settings

    5.3 Audio settings The PanaCast 50 VBS settings can be configured using the Web Console and/or the touch controller. Audio User Interface Path Jabra PanaCast Control Jabra Settings > Audio Web Console Video > Audio Setting Values Description 0-100 *Default: Microphone volume Set the microphone volume.

  • Page 27: Network Settings

    Jabra Settings > Network > Information Web Console Network > Information Setting Values Description Jabra PanaCast VBS Base Unit (video bar), Devices Select which device network properties are shown. Jabra PanaCast Control (touch controller) Network Informational Field View IPv4 connection details for the selected device.
  • Page 28 Setting Values Description Manual, Autoconfig Proxy Type Set the proxy type. *Default - Manual Host name Text entry field Set the web proxy server host name or IP address. Port Number Text entry field Set the web proxy server port. Bypass Proxy Text entry field Set the IP addresses which need to be bypassed.
  • Page 29 Bluetooth User interface Path Jabra PanaCast Control Jabra Settings > Network > Bluetooth Web Console Network > Bluetooth Setting Values Description Enable, Disable Enable or disable Bluetooth connections. Bluetooth is Bluetooth *Default - Enable used for VaaS provider features.

  • Page 30: General Settings

    System date obtained through NTP (Non-Editable). Clock System time obtained through NTP (Non-Editable). Set NTP server to sync date and time. The PanaCast 50 VBS supports manual configuration of Time Server (NTP) NTP server and DHCP option 42. *Default – ntp.jabra.com...
  • Page 31 Service provider User interface Procedure Jabra PanaCast Control Jabra Settings > General > Service Provider Setting Description Microsoft Teams Sign Out Sign out of Microsoft Teams for the touch contoller and video bar. Microsoft Teams Admin Settings Access admin level settings for Microsoft Teams.
  • Page 32 General > System Reset Setting Description Reset customized settings (System, Video, Audio, General > Support, Account > Jabra Support) to Default settings factory default settings. VaaS provider sign in and network settings will not be reset. The video bar reset and touch controller will not reboot.

  • Page 33: Account Settings

    Enable or disable login access to the Web Console. If disabled, this setting can be re-enabled on the Web Console touch controller. Credentials Set the admin username and password to log in to the system. Enrolment to Jabra+ for Link to an organization in Jabra+ for admins using a provisioning code. admins...
  • Page 34 Web Console Account > Jabra Support Setting Description Support content (only URL link to the Jabra product support website. available in the Web Console) Register product (only URL link to the Jabra product registration website. available on the Web Console) Privacy policy View the privacy policy.
  • Page 35 User Level Options – Zoom Rooms Setting Path Description Manual In a Meeting > Camera Control > Manual Control pan/tilt/zoom and presets for camera. Speaker In a Meeting > Camera Control > Speaker Focus Set the camera to focus on the active speaker. Focus Auto-Framing In a Meeting >...
  • Page 36 Setting Path Description Send problem Home > Settings > Help > Send Problem Allows users to submit a problem report via report Report email to Zoom. About Home > Settings > About About Zoom Rooms application. Privacy policy Home > Settings > About > Privacy Policy View the Zoom privacy policy.
  • Page 37 Accessibility > High Contrast Mode improve legibility of text. Disable Home > More > Settings > Device Settings > About device About Jabra device information. About (Devices) About device Home > More > Settings > Device Settings > About Jabra device support...
  • Page 38 Setting Path Description Teams Admin Settings > Devices > Room Camera Set the camera to automatically center and Room > Room focus on everyone in the room. Teams Admin Settings > Devices > Room Camera Set the camera to automatically center and Active speaker >...
  • Page 39 The PanaCast 50 VBS uses the standard UDP port 123 to reach out to the NTP server. By default, the PanaCast 50 VBS is configured with the NTP server ntp.jabra.com which in turn points to the public ntp time server pool.ntp.org...
  • Page 40 42, or a user can manually enter an NTP server address using the Web Console. If the default NTP server ntp.jabra.com is not reachable during the initial out of box setup, the PanaCast 50 VBS would provide an option to set a custom NTP server.

  • Page 41: System Security

    These credentials are used to access the Web Console and, if Microsoft Teams Rooms is the selected VaaS, the Jabra settings in the touch controller. When Zoom Rooms is the selected VaaS, access to the Jabra settings in the touch controller is secured by the Room Passcode set in Zoom Device Manager.
  • Page 42 6.2 Encryption and communication The PanaCast 50 VBS is built on Android Open Source Project (AOSP) and utilizes both Secure Boot and Verified Boot to secure the bootloader and firmware. Each video bar and touch controller contains a unique device certificate and private key which is generated on the device and stored in encrypted storage.

  • Page 43: Device Security

    6.3 Device security The PanaCast 50 VBS has physical security features for both the video bar and touch controller. Each device has a Kensington security slot for hardware loss prevention. The slot ® is located on the adjustable mounting bracket of the video bar, and on the base of the touch controller.

  • Page 44: Firewall Requirements

    Open UDP 123 on firewall to: NTP time server for various JPC P50 VB-S UDP 123 ntp.jabra.com (Default) operations Open TCP 443 to: https://api. Access Jabra cloud storage for JPC P50 VB-S HTTPS TCP 443 cloud.jabra.com firmware downloads Follow Microsoft’s guidelines...

  • Page 45: Firmware Updating

    4. Click the Update button. The latest firmware will be downloaded and installed from the Jabra Cloud to the PanaCast 50 VBS. Once the firmware has been updated, the Update button will be disabled, indicating that the installed firmware version matches the latest firmware...
  • Page 46 1.Select “Zoom Rooms” Zoom Rooms 2.Click on Save The PanaCast 50 VBS firmware can be updated using the VaaS partner portal. To manage the firmware update, using the VaaS partner portals, select either “Microsoft Teams” or “Zoom Rooms” in the Web console.
  • Page 47 3. Click Update now, once the Custom URL field has been populated A custom server URL allows the PanaCast 50 VBS to update the PanaCast 50 VBS to a specific firmware that could be made available in special circumstances (a critical bug fix etc.).
  • Page 48 7.2 Restarting the PanaCast 50 VBS The PanaCast 50 VBS can be restarted locally using the touch controller or video bar, or remotely using the Web Console or Jabra+. A restart initiated from the Web Console, Jabra+, touch controller, or video bar will restart all devices. Factory paired devices will remain paired.
  • Page 49 7.3 Resetting the PanaCast 50 VBS The PanaCast 50 VBS can be reset using the touch controller or video bar, or remotely using the Web Console. A restart initiated from the Web Console, touch contoller, or video bar will reset all devices to factory default settings. Factory paired devices remain paired.

  • Page 50: Manual Factory Reset

    Manual factory Reset Device Procedure Press and hold the Reset button on the back of the video bar for 15 seconds until the LED flashes pink and a Factory data reset message is displayed on the monitor. Video bar The video bar will restart and play an audio notification when ready for use. The reset takes approximately 1 minute.
  • Page 51 To configure the video bar without a touch controller, use a touch monitor or connect a keyboard and mouse to the USB-A ports on the back of the video bar. Follow the setup wizard to configure the Jabra PanaCast 50 video bar. 7.5 Replacing a faulty device When either the video bar or touch controller is faulty, it may need to be replaced.
  • Page 52 7.6 Cleaning the PanaCast 50 VBS Cleaning the video bar Use a clean, dry microfiber cloth to gently clean the camera lenses. When the video bar is not in use, it is recommended to cover the camera with the supplied privacy cover to keep dust from accumulating on the camera lenses.

  • Page 53: Troubleshooting

    8. Troubleshooting 8.1 Touch controller does not bootup Problem • Touch controller does not power on. • Incorrect power adapter being used. Cause • The switch port doesn’t provide sufficient power. • Connect the PoE injector kit provided with the touch control. Potential Fix •...
  • Page 54 • Allow traffic on TCP port 9090 between touch controller and video bar. 8.4 Microsoft Teams Rooms setup issues Problem • Failed pairing the PanaCast 50 VBS to a Microsoft Teams Room touch console. • Network traffic on TCP port 443 is blocked. Cause •...
  • Page 55 • Configure a known working NTP server with less stratum level Potential Fix • Ensure the network reachability to the NTP server from the Jabra PanaCast 50 Video Bar System • If using the default NTP server ntp.jabra.com, allow UDP port 123 in the firewall to ntp.jabra.com...

  • Page 56: Firmware Update Failure

    • If using the custom URL update method, make sure the firmware upgrade URL is valid by entering it in a browser and verifying if the download succeeds. • If using Jabra Support update or VaaS partner update methods, ensure there is network connec- Potential Fix tivity between the PanaCast 50 Video Bar System and the cloud and there is sufficient bandwidth to download the firmware.
  • Page 57 8.8 VaaS related issues Microsoft Teams Rooms Refer to Microsoft documentation to troubleshoot Microsoft Teams Rooms related issues. https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-welcome Zoom Rooms Refer to Zoom documentation to troubleshoot Zoom Rooms related issues. https://support.zoom.us/hc/en-us/sections/115000963683-Troubleshooting-Zoom- Rooms...
  • Page 58 8.9 Logs PanaCast 50 VBS logs can be collected using the Web Console. Before logs can be collected, the Web Console will need to be granted access to the logs, which can be done using the touch controller. If Microsoft Teams Rooms is the selected VaaS: 1.
  • Page 59 Follow the steps below to collect the logs: 1. Log in to the Web Console of the video bar by entering its IP address in a browser. 2. Go to Account -> Jabra Support 3. Enable Debugging by toggling the button and click Save 4.
  • Page 60 To learn more about the Jabra PanaCast 50 VBS, go to jabra.com/help/panacast50vbs/getstarted...