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Realtek HiDock H1 Troubleshoot Manual

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HiDock Trouble Shoot Guide
Dear customers,
HiDock H1 and H1E are designed to be plug and play devices. The setup is simple and straight
forward. We hope you can quickly enjoy its productivity boost just out of the box. In any case you
may encounter any issue, it can be easily resolved with below instructions.
Just like any advanced electronic device, our trouble shoot will start with hardware then software.
Once we together make the hardware work, most of the other software issues can be easier for
both of us.
Let's go.
Step 1, Hardware

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Summary of Contents for Realtek HiDock H1

  • Page 1 HiDock Trouble Shoot Guide Dear customers, HiDock H1 and H1E are designed to be plug and play devices. The setup is simple and straight forward. We hope you can quickly enjoy its productivity boost just out of the box. In any case you may encounter any issue, it can be easily resolved with below instructions.
  • Page 2 #1 As illustrated below, please first check if the LED is GREEN when you power on HiDock H1 or H1E. If you didn't see the GREEN light, the power adaptor was probably defective. Please email us for further support. After the GREEN light, let's go check your computer model.
  • Page 3 If you are using Lenovo computers or other laptops with AMD CPUs, we recommend you to update its BIOS and its mainboard drivers, for better compatibility. #5 You should be able to detect "HiDock H1" as speaker and microphone on your computer. We recommend you to set HiDock H1 as the default audio device.
  • Page 4 Step 2, Software Congratulations, you successfully connected the hardware, let's check the software now. #6 To use a Google account to sign in, click "Sign in with Google".
  • Page 5 #7 Other than Google sign in, you can "Sign up" or "Sign in with email". #8 After successfully signing in, you will see "Add Device" , click it then move to #10. If you see "Not Connected" like below:...
  • Page 6 #9 Please follow below instructions to adjust your USB settings of your browser to enable USB Access.  When using Chrome:...
  • Page 8  When using Edge:...
  • Page 10 Note: If you open multiple HiNotes web pages at the same time, only one will connect, so please close the others. #10 Now, associate your HiDock to your HiNotes account with the steps below: 1) Click "Associate". 2) Name your HiDock, then click "Next".

  • Page 11: Firmware Update

    If you want other family, office or team members to access this HiDock, you can check "Allow others to access". This means if they have their own HiNotes account, when plug-in this HiDock, they can get the recording files. If you want to keep the HiDock recordings to yourself only, don't check this mark. 3) Close the "Congratulations"...
  • Page 12 1) Click "Connected" 2) Click "Configurations" , then Click "v5.x.x version available". 3) Click "Proceed".
  • Page 13 4) It takes about 3 minutes to finish. During the update, please do not power off the device. 5) If you see an error prompt, please power off HiDock, then power on again. Follow the instructions to update the firmware again. If it still fails, please email us. 6) Otherwise, there will be a congratulations prompt.
  • Page 14 If you see RED color blinks, please email us for further support. Now feel free to say anything, you can mumble your today's journey or recite a Shakespeare passage. The easiest way is to open YouTube, find a video to play for 3-5 min, keep it recorded. Now on the HiNotes page, click "Connected", then click "upload &...
  • Page 15 When the transcription finishes, AI will automatically generate a title for this note, click the title to view. This is a transcription sample of a YouTube video with zero editing. Congratulations again, you are now fully powered by HiDock.
  • Page 16 4) Try different resolution and refresh rate settings of your computer. 4. Ethernet With Ethernet issue, try the following steps to resolve it: 1) Update your Ethernet driver with https://www.realtek.com/Download/List?cate_id=585 2) Reboot your computer. 3) Reboot your router or switch. 4) Reboot HiDock.
  • Page 17 6. Sound Quality Issue If you are facing a sound quality issue, like your colleague complained you sounds like from a tunnel, please be noted that it can be computer/software configuration related. To efficiently resolve your acoustic issues, we recommend you send us a screenshot with the audio setting of the application you use along with a recording demo to support@hidock.com.

  • Page 18: General Suggestions

    General Suggestions  When you use HiDock with a laptop, please make sure you unplug its original power adaptor. Use HiDock only.  If you are using a computer with AMD CPUs or a Lenovo computer, please remember to update its driver.
  • Page 19 Enjoy HiDock~ Best, Team HiDock Sep 10th, 2024...

This manual is also suitable for:

Hidock h1e