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Driver Alarm Manual.
匯出日期:2024-07-12
修改日期:2023-08-23

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Summary of Contents for Syntec ALARM-1 Series

  • Page 1 Driver Alarm Manual. 匯出日期:2024-07-12 修改日期:2023-08-23...
  • Page 2 伺服產品/Servo Products                              –                              Driver Alarm Manual.  中文文档 Mandarin Document: 驱动器警报说明文档  – 2...
  • Page 3 Check-Ah. Check if drive's status parameter Pn-D7C~Pn-D7F is zero or not Check-Bh. -- Possible Solution:  Handle-1h. Please contact distributor or Syntec representative Handle-2h. Please contact distributor or Syntec representative Handle-3h. Please contact distributor or Syntec representative Handle-4h. Please contact distributor or Syntec representative Handle-5h.
  • Page 4 Failure Alarm Content Driver Hardware Computation Overflow Or Underflow Possible Cause Either overflow or underflow occurs by hardware computation Possible Solution Please contact distributor or Syntec representative. All in one ID AL-026 2nd Single Axis ID 1st Single Axis ID Alarm Name...
  • Page 5 Check-5h. Check if the motor is overloaded or over current Possible Solution:  Handle-1h. Replace with a good fan. Or send back to Syntec. Handle-2h. Refer to "Wiring and Signal" section of manual Handle-3h. Check if the temperature of environment is under 55℃. Refer to "Handling and Installation"...
  • Page 6 Check regenerative resistor's specs, refer to "Wiring and Signals" section of manual. Check if AC power supply is compatable with drive. If the above two scenarios are ruled out, contact distributor or Syntec representative to check hardware. All in one ID AL-111 2nd Single Axis ID...
  • Page 7 Power supply voltage is lower than the 40% normal level. Drive hardware failure. Possible Solution Ensure the DC bus voltage is stable when the driver is working. If the above scenario is ruled out, please send back to Syntec. All in one ID AL-120 2nd Single Axis ID...
  • Page 8 Measure if UV, UW, VW resistances are equal (Not recommended when resistance to ground is infinite). Turn off drive power and measure if P/N(+/-) and U/V/W are shorted. Short circuits indicate a broken transistor. Once certain of damage, contact distributor or Syntec representative to check hardware. Detailed Instructions AL-15 Issue Toubleshooting 备注...
  • Page 9 Drive's PM module error Possible Solution Check if output current oscillates, lower Tuning Gain parameter Fn-18 to 20, if problem persists, lower gradually to 5. contact distributor or Syntec representative to check hardware. All in one ID AL-121 2nd Single Axis ID...
  • Page 10 Turn off drive power, remove motor and wire, measure if P/N(+/-) and U/ V/W are shorted. Short circuits indicate a broken transistor. Once certain of damage, contact distributor or Syntec representative to check hardware. Check if motor 3 phase's resistances are equal. If not, this may indicate motor coil damage, which activates this alarm.
  • Page 11 Turn off drive power, remove motor and wire, measure if P/N(+/-) and U/V/W are shorted. Short circuits indicate a broken transistor. Once certain of damage, contact distributor or Syntec representative to check hardware. Check if motor 3 phase's resistances are equal. If not, this may indicate motor coil damage, which activates this alarm.
  • Page 12 Alarm Content Triggered when power stage reports abnormality. Possible Cause Cooling fan is malfunction or failure. Possible Solution Check If cooling fan is damage, if so, send back to distributor or Syntec representative for hardware repair. All in one ID AL-132 2nd Single Axis ID...
  • Page 13 1st Single Axis:  Change the value of Power Stage ID(P5-07) to Power Stage ID read(D1-70) if not consistent If Power Stage ID read(D1-70) is equal to zero, please send back to Syntec Corp. All in one ID AL-134 2nd Single Axis ID...
  • Page 14 Communication between drive and FRAM is disturbed. FRAM reached it's maximum write limit. Possible Solution Please save parameters while power is on. If this is a recurring event, send back to distributor or Syntec representative for hardware repair. All in one ID AL-135 2nd Single Axis ID...
  • Page 15 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause Cause-1h. PRU calculation timeout Cause-2h.
  • Page 16 Possible Solution Check wiring, especially if shielding is connected to ground correctly. Then reboot the drive. Check the drive, IO extend card, and add-on card are official version. Send back to Syntec. All in one ID AL-13B 2nd Single Axis ID 1st Single Axis ID...
  • Page 17 Alarm Content Fail to read FRAM. Possible Cause FRAM error. Possible Solution Reboot the Drive. If this is a recurring event, send back to distributor or Syntec representative for hardware repair. All in one ID AL-13E 2nd Single Axis ID 1st Single Axis ID...
  • Page 18 Memory Information Error Alarm Content Error occurs while accessing Memory informations. Possible Cause Unable to recognize memory information. Possible Solution Please contact distributor or Syntec representative. All in one ID AL-150 2nd Single Axis ID 1st Single Axis ID Alarm Name Extreme Regenerative Overload...
  • Page 19 Possible Solution Please install a voltage stabilizer to the input power supply to ensure that the input voltage of servo drive meets the specifications. Check if Pn-D38 has the correct voltage feedback value. Send back to Syntec. Driver Alarm - ALARM-1xx – 19...
  • Page 20 伺服產品/Servo Products                              –                              Driver Alarm Manual. 2 Motor Alarm - ALARM-2xx All in one ID AL-200 2nd Single Axis ID 1st Single Axis ID...
  • Page 21 Taiwan Technical Center(Syntec) for correct motor parameters and load them. If vibration of the machine can be observed, tune gain parameters Pn-100 to Pn-102(P2-01 to P2-03).
  • Page 22 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible 1. Check if difference between command and motor speed feedback is too great. Solution 2.1 Check if load rate is over 100%, enhance motor capacity, lower motor load or increase acceleration/ deceleration time constant.
  • Page 23 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Solution Check if difference between command and motor speed feedback is too great.
  • Page 24 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Solution Check if difference between command and motor speed feedback is too great.
  • Page 25 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Solution Redo "Encoder test" Set the correct inertia or redo the inertia tuning Tune motor or set lower speed loop gain Pn-100(P2-02) and position loop gain Pn102(P2-01).
  • Page 26 伺服產品/Servo Products                              –                              Driver Alarm Manual. Alarm Content Wrong estimated speed at Induction motor sensorless control mode Possible Cause Amount of estimated speed change larger than 30% rated speed Estimated speed is over 120% maximum speed...
  • Page 27 Check whether drive parameter Pn-7XX match motor lable parameter.If there is a mismatch between motor parameters and those on the lable, please record the motor modle and contactSuzhou or Taiwan Technical Center(Syntec) for correct motor parameters and load them. Motor Alarm - ALARM-2xx – 27...
  • Page 28 Make sure the shielding wire attached to encoder inside the junction box is connected to the motor's ground wire. Replace encoder. If this is a recurring issue, send back to authorized dealer or Syntec Corp. for repairs Detailed Instructions AL-15 Issue Trouble Shooting 【Pn-D95】Enc Error Status ALMC...
  • Page 29 "Syntec auto tuning" section of manual. Set encoder pole number correctly and reboot driver. Refer to "Syntec motor encoder grounding program" section of manual Slowly shift axis by MPG (manual pulse generator) and confirm whether Index Counter equals encoder resolution or not. If not , send back to distributor or Syntec representative to check hardware.
  • Page 30 Check if parameter Pn-902(P3-21) is equal to resolution or not. If not, set encoder resolution to correct value and reboot driver Check parameter Pn-90A(P3-30), set encoder pole pair number correctly and reboot driver Send back to distributor or Syntec representative to check hardware All in one ID AL-304 2nd Single Axis ID...
  • Page 31                             Driver Alarm Manual. Possible Solution With Syntec motors after manufacturing date of 2021/05, it is recommended that upgrade driver version at least 3.0.13. Check if encoder wiring and pin definitions are correct or not. Refer to "Wiring and signal"...
  • Page 32 AL54/AL306 doesn't go off. Long term countermeasure: Imported ultimate solution into manufacture process since 2018/1/11 Send the encoder to Syntec or authorized representative for repair. Non-Syntec encoder: Tamagawa Incremental Check the encoder is contaminated by dust or oil. Confirm the encoder is installed in accordance with the specification.
  • Page 33                    2.According to Pn-D95, check there is other Nikon encoder alarm occur                    3.Send back to Syntec Handle-5h. Check encoder temperature feedback and setting Handle-6h.
  • Page 34 Possible Solution If using Nikon, Panasonic, Tamagawa encoder, reset the alarm after the motor is stopped. If using Syntec , Mitutoyo encoder, HCFA 25bit Optical Encoder, reboot the drive after the motor is stopped. Contact motor company for repair. 【Pn-D95】Enc Error Status ALMC Detailed Instructions Encoder Alarm - ALARM-3xx – 34...
  • Page 35 Check if the specifications of HCFA motor support high-cycle communication. Check if use the Syntec H series motor and set Pn-900 to 29 at the same time. With HCFA/ Sankyo encoders, frequency of communication is not legal. Check if Pn-901 is set correctly FPGA version doesn't support the encoder type Pn-900(P3-20) setting.
  • Page 36 【Pn-900】Encoder Communication Type shows 11。  If absolute position was unexpected, please try resetting origin(or set Pn-F44 = 1) and see how it's going If above handling didn't help, please return back the motor to Syntec 【Pn-D95】Enc Error Status ALMC Detailed Instructions All in one AL-3 2nd Singl...
  • Page 37 Make sure encoder sensor and optical Solution ruler are assembled correctly Check encoder for dust or oil contamination If this is a recurring issue, send back to authorized dealer or Syntec Corp. for repairs 【Pn-D95】Enc Error Status ALMC Detailed Instructio All in one ID AL-30C 2nd Single Axis ID...
  • Page 38 Handle-3h. 1.Reset multi-turn data, set parameter Pn-F44 to 1 and restart drive,then rerunning                       the absolute origin setting                    2.Send back to Syntec Handle-4h. Send back to Syntec Handle-5h. Send back to Syntec Handle-6h.
  • Page 39 Refer to "Syntec motor encoder grounding program" section of manual Slowly shift axis by MPG (manual pulse generator) and confirm whether Index Counter equals encoder resolution or not. If not , send back to distributor or Syntec representative to check hardware.
  • Page 40 If they differ not, set encoder resolution to correct value correct encoder resolution value and restart drive and reboot drive. Check parameter Pn-92A(P6-90), set encoder pole pair number correctly and reboot driver Send back to authorized dealer or Syntec Corp. for repairs. All in one ID AL-314 2nd Single Axis ID...
  • Page 41 Searching 2-4 tuning. With there is another encoder plugged, please reboot the drive. With none of encoder plugged, that means the encoder used probably not support 2-4 tuning. In this case, please using Encoder Offset Searching 3-4 tuning or contact distributor or Syntec representative. All in one ID AL-315 2nd Single Axis ID...
  • Page 42 Long term countermeasure: Imported ultimate solution into manufacture process since 2018/1/11 Send the second encoder to Syntec or authorized representative for repair. Non-Syntec encoder: Tamagawa Incremental Check the 2nd encoder is contaminated by dust or oil. Confirm the 2nd encoder is installed in accordance with the specification.
  • Page 43                    2.According to Pn-D96, check there is other Nikon encoder alarm occur                    3.Send back to Syntec Handle-5h. Check 2nd encoder temperature feedback and setting Handle-6h.
  • Page 44 • Note: If alarm occur at just power on, 2nd encoder initialization will be suspended until running below 100RPM. Motor with Syntec 2nd Encoder must run below 100RPM during initialization. • Note: If alarm occur at just power on, backup parameter from 2nd encoder will not be read.
  • Page 45 Setup correct Pn-921 and restart Drive. Refer to "Syntec Parameter Manual" for setup detail Upgrade drive installation package according to encoder type. If Pn-920 is 13, Pn-92D is 3 and Syntec encoder was probably updated with the wrong installation package, please contact distributor or Syntec representative. All in one ID AL-31A 2nd Single Axis ID...
  • Page 46 Possible Solution Make sure encoder sensor and optical ruler are assembled correctly Check encoder for dust or oil contamination If this is a recurring issue, send back to authorized dealer or Syntec Corp. for repairs 【Pn-D96】2nd Enc Error Status ALMC...
  • Page 47 Handle-4h. 1.Reset multi-turn data, set parameter Pn-F44 to 1 and restart drive,then                       rerunning the absolute origin setting.                    2.Send back to Syntec Handle-5h. Send back to Syntec Handle-6h.
  • Page 48 伺服產品/Servo Products                              –                              Driver Alarm Manual. 【Pn-D96】2nd Enc Error Status ALMC Detailed Instructions All in one ID AL-31D...
  • Page 49 伺服產品/Servo Products                              –                              Driver Alarm Manual. All in one ID AL-31F 2nd Single Axis ID 1st Single Axis ID Alarm Name ABS Type 2nd Encoder Battery...
  • Page 50 Possible Cause Motor cooling system (cooler fan) failure Version compatibility Thermal sensor signal error With SYNTEC encoder, encoder internal thermal sensor type setting error Encoder hardware malfunction Possible Solution Check and replace motor cooling system (cooler fan) to troubleshoot the system malfunction.
  • Page 51 Thermal sensor signal error Motor's Thermal Sensor wire unconnected to Encoder external(1)'s temperature sensing wire(the yellow and green line of the encoder, respectively) With SYNTEC encoder, encoder external(1) thermal sensor type setting error Encoder hardware malfunction Possible Solution Check and change motor cooling system.
  • Page 52 Possible Cause Cooling system failure Version compatibility Parameter error With SYNTEC encoder, encoder external(2) thermal sensor type setting error Possible Solution Check and change cooling system. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter Pn-744(P1-34) to correct protective temperature limit.
  • Page 53 Celsius degree. Possible Cause Cooling system failure Version compatibility Thermal sensor signal error With SYNTEC encoder, 2nd encoder internal thermal sensor type setting error Encoder hardware malfunction Possible Solution Check and change cooling system. If using SYNTEC, Nikon, Panasonic, Mitsubishi, Hcfa(12k/16k), Hcfa 23 bit, YuHeng or Delta encoders, please check up Pn-D65.
  • Page 54 Thermal sensor signal error Motor's Thermal Sensor wire unconnected to Encoder external(1)'s temperature sensing wire(the yellow and green line of the encoder, respectively) With SYNTEC encoder, 2nd encoder external(1) thermal sensor type setting error Encoder hardware malfunction Possible Solution Check and change cooling system.
  • Page 55 Thermal sensor signal error Motor's Thermal Sensor wire unconnected to Encoder external(2)'s temperature sensing wire(the yellow and green line of the encoder, respectively) With SYNTEC encoder, 2nd encoder external(2) thermal sensor type setting error Encoder hardware malfunction Possible Solution Check and change cooling system.
  • Page 56 Encoder External(1) Thermal Sensor is not plugged correctly Cause Encoder external(1) Thermal Sensor is broken Abnormal power supply voltage of 1st encoder With SYNTEC encoder, encoder external(1) thermal sensor type setting error Possible (a) Make sure encoder external(1) Thermal Sensor is wired properly. Solution (b) If encoder External(1) Thermal Sensor is not needed, set parameter Pn-74B(P1-71) to Measure the resistance of encoder external(1) Thermal Sensor at ambient temperature,...
  • Page 57 Content Possible 2nd Encoder internal Thermal Sensor Error Cause With SYNTEC encoder, 2nd encoder internal thermal sensor type setting error Possible If 2nd encoder internal Thermal Sensor is not needed, set parameter Pn-74E(P1-74) to 1. Solution Check the type of resistance used for 2nd encoder internal thermal sensing If using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder...
  • Page 58 2nd Encoder External(1) Thermal Sensor is not plugged correctly 2nd Encoder external(1) Thermal Sensor is broken Abnormal power supply voltage of 2nd encoder With SYNTEC encoder, 2nd encoder external(1) thermal sensor type setting error Possible Solution (a) Make sure 2nd encoder external(1) Thermal Sensor is wired properly.
  • Page 59 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Solution (a) Make sure 2nd encoder external(2) Thermal Sensor is wired properly. (b) If 2nd encoder external(2) Thermal Sensor is not needed, set parameter Pn-750(P1-76) to 1.
  • Page 60 Possible Upgrade driver version. Solution Problems from the motor not supplied by Syntec shall be resolved in following steps:  First ensure the encoder communication type is supported by the current software version of Syntec driver. Then inquire the retailer or manufacturer for trouble shooting.
  • Page 61 *With this alarm occurring, we would not recommend saving parameters permanently. If alarm doesn't occur after rebooting, parameters have been read correctly. If this problem reoccurs, please contact dealer or Syntec Corp. for repairs. All in one ID AL-335 2nd Single Axis ID 1st Single Axis ID AL-59 ...
  • Page 62 AL-4A  Alarm Name Syntec Encoder Runs in Bootloader Mode Alarm Content When 1st encoder is Syntec Encoder and is Running in Bootloader Mode, alarm occurs. Possible Cause Power failure or disconnection during firmware update process Possible Solution Update firmware again and restart.
  • Page 63 Pn-D76(D1-47) Serial Encoder overtime error count If this alarm occurs when saving parameters, reset alarm and permanently resave parameters again. If issue is recurring, contact dealer or Syntec Corp. for repairs. All in one ID AL-339 2nd Single Axis ID 1st Single Axis ID AL-76 ...
  • Page 64 *With this alarm occurring, we would not recommend saving parameters permanently. If alarm doesn't occur after rebooting, parameters have been initialized correctly. If this problem reoccurs, please contact dealer or Syntec Corp. for repairs. All in one ID AL-33D 2nd Single Axis ID...
  • Page 65 Please contact Suzhou or Taiwan Tech Center. All in one ID AL-33F 2nd Single Axis ID 1st Single Axis ID Alarm Name 2nd Encoder Hardware Identity Unknown Alarm Content When using Syntec Encoder, 2nd Encoder Sensor Type or Hardware ID cannot be recognized. Encoder Alarm - ALARM-3xx – 65...
  • Page 66 Syntec encoder temperature sensor is disconnected or over temperature for more than 3 seconds. Possible Solution If using a Syntec encoder version 2.0.8 or 2.1.1 and above with self-detection of over-temperature, troubleshoot temperature sensor disconnection/over- temperature alarms. All in one ID AL-344 2nd Single Axis ID...
  • Page 67 1st Single 轴向轴向 ID Alarm Name Motor Rear Cover Over Temperature Alarm Content Syntec encoder: Motor rear cover temperature is higher than protection level Pn-762. Possible Cause Motor cooling system failure Thermal sensor signal error Motor rear cover thermal sensor type setting error...
  • Page 68 Thermal sensor signal error Motor's Thermal Sensor wire unconnected to Encoder external(1)'s temperature sensing wire(the yellow and green line of the encoder, respectively) With SYNTEC encoder, motor coil's thermal sensor type setting error Encoder hardware malfunction Encoder Alarm - ALARM-3xx – 68...
  • Page 69 Check and change motor cooling system. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter Pn-743(P1-33) to correct protective temperature limit. Make sure parameter Pn-743 "Syntec Encoder internal(1) Thermal Sensor overheat threshold" is set correctly. Connect Thermal Sensor wire and Encoder external(1)'s temperature sensing wire.
  • Page 70 Syntec encoder temperature sensor is disconnected or over temperature for more than 3 seconds. Possible Solution If using a Syntec encoder version 2.0.8 or 2.1.1 and above with self-detection of over-temperature, troubleshoot temperature sensor disconnection/over- temperature alarms. All in one ID AL-354 2nd Single Axis ID...
  • Page 71 If alarm is triggered at power Possible Solution Check the 2nd encoder wiring and grounding. Set Pn-920 correctly and reboot drive. Send back to Syntec Corp. All in one ID AL-355 2nd Single Axis ID 1st Single Axis ID...
  • Page 72 伺服產品/Servo Products                              –                              Driver Alarm Manual. 4 Tuning Alarm - ALARM-4xx All in one ID AL-4 2nd Single Axis 1st Single Axis...
  • Page 73 Alarm Content Current tuning error Possible Cause Excess current during tuning. Possible Solution Redo the "Current Tuning" test Send back to Syntec or authorized representative All in one ID AL-403 2nd Single Axis ID 1st Single Axis ID Alarm Name Motor Rotor Time Const. Estimation Failure Alarm Content Frequency search failure during the estimation process of motor rotor time constant.
  • Page 74 Cause-1h. Device information error Cause-2h. Current sensor module failure Possible Solution Check:  Check-1h. -- Check-2h. -- Possible Solution:  Handle-1h. Send back to Syntec Handle-2h. Send back to Syntec All in one ID AL-410 2nd Single Axis ID 1st Single Axis ID AL-2B...
  • Page 75 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause Initial rotor inertia setup incorrect Motor specification input error Low JOG speed Insufficient travel limit...
  • Page 76 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause Encoder wiring error Motor stall Default torque is too small(50%) that can't drive the load Possible Solution Check encoder wiring, refer to "Wiring and signal"...
  • Page 77 伺服產品/Servo Products                              –                              Driver Alarm Manual. 1st Single Axis ID AL-3D Alarm Name Encoder Offset Searching Failure Alarm Content Drive fails to detect accurate motor pole position...
  • Page 78 Make sure fixture is correctly mounted. Rotate motor and check if 1st feedback mechanical angle changes. Rotate motor and check if 2nd feedback mechanical angle changes. If not, replace encoder and send defective to Syntec or authorized representative for repairs. All in one ID AL-440 2nd Single Axis ID...
  • Page 79 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Solution Set motion limit: Linear motor: Reserve a travel distance larger than 1.5 magnetic pitch.
  • Page 80 Pn-933 Possible Handle-1h. If use Syntec motor, please contact syntec or authorized representative Solution Handle-2h. If use Non-Syntec motor or employ dual feedback mode, please change the selection of the encoder or inform the motor supplier Tuning Alarm - ALARM-4xx – 80...
  • Page 81 伺服產品/Servo Products                              –                              Driver Alarm Manual. 5 Application Alarm - ALARM-5xx All in one ID AL-500 2nd Single Axis ID 1st Single Axis ID...
  • Page 82 伺服產品/Servo Products                              –                              Driver Alarm Manual. All in one ID Single Axis ID Alarm Current loop command Single...
  • Page 83 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause None of encoder applied in position control. Disable position control with V/f mode setting.
  • Page 84 Single Axis) or 10.118.10(All in one/2nd Single Axis) and set gear ratio correctly. Record Pn-D53(D1-40), and connect Syntec for further trouble shooting. All in one ID AL-511 2nd Single Axis ID...
  • Page 85 Enable velocity dual feedback control, while position dual feedback control is disabled. Cause 2nd Encoder: Pn-924 is not relative to Pn-920, Pn-335. With SYNTEC 2nd encoder, Pn-931 is not illegal according to Pn-335. 2nd Encoder application type(linear/rotary) is not compatible with Pn-335 setting. Enable 【Pn-810】Switch of Extended Monitor With Semi-closed loop and 【Pn-22A】...
  • Page 86 Resolution is set correctly. Refer to "The Pos Dual Feedback Control Of The Linear Scales with Analysis Platform" or use Syntec tuning method to set 【Pn-103】 Ratio of Load Inertia and 【Pn-22C】 Dual Feedback Position Filter Time Constant All in one ID...
  • Page 87 Handle-2h. Pick a larger motor or reduce motor load Handle-3h. Controller's acceleration time and jerk time Handle-4h. Redo "Inertia Test", refer to "Syntec Drive Auto Tuning" of user manual Handle-5h. The minimum value of Pn-22C is 1/5 of latch frequency Handle-6h.
  • Page 88 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause Parameter saving command is given while Servo On Possible Solution Give parameter saving command while Servo Off All in one ID...
  • Page 89 伺服產品/Servo Products                              –                              Driver Alarm Manual. Alarm Content Position error between 1st and 2nd feedback exceeds allowed level extremely Possible Cause Belt slip 2nd encoder pulse loss or no feedback...
  • Page 90 Handle-1h. Pick a larger motor or reduce motor load Handle-2h. Controller's acceleration time and jerk time Handle-3h. Redo "Inertia Test", refer to "Syntec Drive Auto Tuning" of user manual Handle-4h. Redo sensor test Handle-5h. Remove the motor load and redo encoder-rotor offset tuning Handle-6h.
  • Page 91 伺服產品/Servo Products                              –                              Driver Alarm Manual. 1st Single Axis ID AL-19 Alarm Name Servo On Timeout Alarm Content Servo on longer than normal...
  • Page 92 Handle-4h. Set Pn-900 or Pn-920 to correct encoder type, or set Pn-330 to speed mode that not necessary work with encoder Handle-5h. Configure the first encoder hardware and parameter(Pn-90D) to options other than Syntec Accelerometer. If still alarmed, please send back to Syntec Handle-6h. Send back to Syntec Handle-7h.
  • Page 93 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause Pn-502(P6-15) Zero Velocity Window is set too small External overload Tuning result abnormal Possible Solution...
  • Page 94 伺服產品/Servo Products                              –                              Driver Alarm Manual. Alarm Hardware STO Function is on. Motor Content stops running.
  • Page 95 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause Overflow appearance while linear sensor accrossing zero Possible Solution Check if the movement of linear sensor accrossing...
  • Page 96 伺服產品/Servo Products                              –                              Driver Alarm Manual. All in one ID AL-552 2nd Single Axis ID 1st Single Axis ID Alarm Name Motor Control Abnormal...
  • Page 97 伺服產品/Servo Products                              –                              Driver Alarm Manual. 6 Special Alarm - ALARM All in one ID AL-810 2nd Single Axis ID 1st Single Axis ID...
  • Page 98 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause Encoder voltage too low or no battery Nikon, Panasonic: less than 2.5 V Mitsubishi: less than 2.9V HCFA: less than 1.7V...
  • Page 99                             Driver Alarm Manual. Possible Cause Mechatrolink ASIC Malfunction Possible Solution Please contact distributor or Syntec representative. All in one ID AL-E02 2nd Single Axis ID 1st Single Axis ID...
  • Page 100 伺服產品/Servo Products                              –                              Driver Alarm Manual. Alarm Content Axis feedrate-related parameter of host is set too large, leading to receive too large position command.
  • Page 101 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Check if the host command sends unexpected performance. Solution Check serial wiring, whether shielding is correct and if connections are firm.
  • Page 102 伺服產品/Servo Products                              –                              Driver Alarm Manual. 1st Single Axis ID Alarm Name Host communication sequence error Alarm Content Host communication SYNC flag check error.
  • Page 103 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause Serial wiring are opposing connect port In and port Out. Possible Solution Check serial wiring, whether correct connect port In and port Out.
  • Page 104 Check if the used motor and its load match the driver's built-in regenerative resistor. Reduce the load on the motor or spindle. Use external regenerative resistor instead. Contact Syntec to assist in replacing the built-in regenerative resistor or driver model with larger resistor. Driver Warning - WARNING-9xx – 104...
  • Page 105 伺服產品/Servo Products                              –                              Driver Alarm Manual. All in one ID AL-912 2nd Single Axis 1st Single Axis Alarm Name Power supply line open phase...
  • Page 106 If it looks dirty, please clean it up and see how it goes later. Solution If fan still rotates smoothly, it may meet signal interference or wiring problems. Please ask Syntec or detailer for help.  All in one ID AL-920 2nd Single Axis ID...
  • Page 107 If needed, upgrade controller version Please set Pn-805 to 1 or -1 Set Pn-804 = 0 to disable power off pull-up function, or send back to Syntec Check Pn-330 and encoder setting and correct them If you do not need to enable gantry control, please disable Pn-830 and Pn-840...
  • Page 108 EEPROM-Write Protect Pin Cannot Pull-Low Possible Cause 1. EERPOM's write-protect function cannot be canceled by the software 2. The EEPROM's data of frontstage is incorrect Possible Solution Please contact distributor or Syntec representative. All in one ID AL-928 2nd Single Axis ID 1st Single Axis ID Alarm Name Insufficient permissions ...
  • Page 109 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause Preivous Opendrive version is not support MCU burned-in. Check 驱动器硬件异常侦测功能...
  • Page 110 FeeDat encoder power source voltage too great or insufficient EnDat encoder power source voltage insufficient Possible Solution Check encoder wiring and grounding If this is a recurring problem, send back to Syntec or authorized dealer for repairs 【Pn-D95】Enc Error Status ALMC Detailed Instructions...
  • Page 111 AL54/AL306 doesn't go off. Long term countermeasure: Imported ultimate solution into manufacture process since 2018/1/11 Send the encoder to Syntec or authorized representative for repair. Non-Syntec encoder: Check the encoder is contaminated by dust or oil. Check the gap between sensor and encoder is correctly.
  • Page 112 FeeDat encoder power source voltage too great or insufficient EnDat encoder power source voltage insufficient Possible Solution Check encoder wiring and grounding If this is a recurring problem, send back to Syntec or authorized dealer for repairs 【Pn-D96】2nd Enc Error Status ALMC Detailed Instructions...
  • Page 113 FeeDat encoder signal amplitude is too low. D+ D- signal may be disturbed. Possible Solution Check encoder wiring and grounding If this is a recurring problem, send back to Syntec or authorized dealer for repairs 【Pn-D96】2nd Enc Error Status ALMC...
  • Page 114 With SYNTEC encoder, Pn-911 is not illegal according to Pn-700 With SYNTEC encoder, encoder ver. is not compatible with thermal resistance With SYNTEC encoder, 2nd encoder ver. is not compatible with thermal resistance With HEIDENHAIN encoder, current encoder sensing type is not supported Encoder support type(linear/rotary) is not compatible with Pn-700 setting Driver Warning - WARNING-9xx – 114...
  • Page 115 Motor Rear Cover High Temperature Alarm Content Syntec encoder: Motor Rear Cover Temperature is higher than protection level Pn-742 - 20 degree Nikon encoder: Motor Rear Cover Temperature is higher than 75 degree Tamagawa 23 bit encoder: Motor Rear Cover Temperature is higher than...
  • Page 116 Possible Cause Motor cooling system failure Version compatibility Thermal sensor signal error With SYNTEC encoder, motor rear cover thermal sensor type setting error Encoder hardware malfunction Possible Solution Check and change motor cooling system. If using SYNTEC, Nikon, Hcfa(12k/16k), Hcfa 23 bit, YuHeng encoders, please check up Pn-D61.
  • Page 117 Check and change motor cooling system. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter Pn-743(P1-33) to correct protective temperature limit. Make sure parameter Pn-743 "Syntec Encoder internal(1) Thermal Sensor overheat threshold" is set correctly. Connect Thermal Sensor wire and Encoder external(1)'s temperature sensing wire.
  • Page 118 Check and change cooling system. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter Pn-748(P1-38) to correct protective temperature limit. Make sure parameter Pn-748 (P1-38)"Syntec Encoder internal(2) Thermal Sensor overheat threshold" is set correctly. Connect Thermal Sensor wire and Encoder external(2)'s temperature sensing wire. If floating, alarms will be prone to happen as temperature display will be 145 degrees.
  • Page 119 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause Mechanical abnormality or excessive motor load inhibits motor rotation. Wrong motor nameplate parameters lead to unexpected voltage command, rotational speed, or current command.
  • Page 120 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Solution Check:  Check-1h. When using driver torque control mode, check if Pn-003 equals to zero Check-2h.
  • Page 121 Handle-Ch. When Pn-234 is enabled, Pn-803 must be 0, Pn-833 must be 1, and it can not be semi-closed loop control or dual feedback control Handle-Dh. When Pn-01F is enabled, and either Pn-50E or Pn-50F must have the VPM function enabled. Handle-Eh. Please contact Syntec corp. or retailer All in one ID AL-948 2nd Single Axis ID...
  • Page 122 伺服產品/Servo Products                              –                              Driver Alarm Manual. Alarm Content Addon card does not support RTD function Possible Cause Addon card does not support RTD function.
  • Page 123 伺服產品/Servo Products                              –                              Driver Alarm Manual. 1st Single Axis ID Alarm Name Regenerative Overload Alarm Content The accumulated heat energy of internal or external regenerative resistor is...
  • Page 124 I2C communication timeout between front stage and power stage. Possible Cause Data reading from micro-controller on power stage failed constantly. SYNTEC power stage MCU: failure occurs for at least 60 sec. M6S power stage MCU: failure occurs for at least 10 sec. Possible Solution Check earthing of driver.
  • Page 125 伺服產品/Servo Products                              –                              Driver Alarm Manual. All in one ID AL-97B 2nd Single Axis ID 1st Single Axis ID Alarm Name Command or clamp setting...
  • Page 126 伺服產品/Servo Products                              –                              Driver Alarm Manual. All in one ID AL-980 2nd Single Axis ID 1st Single Axis ID AL-980 Alarm Name...
  • Page 127 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Solution Check the Pn-020 host command polarity of the two axes Reset the encoder origin of the gantry axis or set Pn-F44 = 1 Confirm the position deviation threshold Pn-570 and Pn-572 Set the correct rotor and loader inertia, or adjust the inertia...
  • Page 128 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause Parameter settings error Wrong setting of Gear Ratio Estimation The settings of Moving Direction Limit and Motion Limit are conflict Wrong setting of Cogging Torque Compensation Tuning Tuning not support without encoder...
  • Page 129 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Solution Set Pn-852 = 0 to disable Unexpected disturbance torque protection function or upgrade CNC version if needed All in one ID AL-9A0...
  • Page 130 Check-Ah. Check if drive's status parameter Pn-D7C~Pn-D7F is zero or not Check-Bh. -- Possible Solution:  Handle-1h. Please contact distributor or Syntec representative Handle-2h. Please contact distributor or Syntec representative Handle-3h. Please contact distributor or Syntec representative Handle-4h. Please contact distributor or Syntec representative Handle-5h.
  • Page 131 Failure Alarm Content Driver Hardware Computation Overflow Or Underflow Possible Cause Either overflow or underflow occurs by hardware computation Possible Solution Please contact distributor or Syntec representative. All in one ID AL-026 2nd Single Axis ID 1st Single Axis ID Alarm Name...
  • Page 132 Check-5h. Check if the motor is overloaded or over current Possible Solution:  Handle-1h. Replace with a good fan. Or send back to Syntec. Handle-2h. Refer to "Wiring and Signal" section of manual Handle-3h. Check if the temperature of environment is under 55℃. Refer to "Handling and Installation"...
  • Page 133 Check regenerative resistor's specs, refer to "Wiring and Signals" section of manual. Check if AC power supply is compatable with drive. If the above two scenarios are ruled out, contact distributor or Syntec representative to check hardware. All in one ID AL-111 2nd Single Axis ID...
  • Page 134 Power supply voltage is lower than the 40% normal level. Drive hardware failure. Possible Solution Ensure the DC bus voltage is stable when the driver is working. If the above scenario is ruled out, please send back to Syntec. All in one ID AL-120 2nd Single Axis ID...
  • Page 135 Measure if UV, UW, VW resistances are equal (Not recommended when resistance to ground is infinite). Turn off drive power and measure if P/N(+/-) and U/V/W are shorted. Short circuits indicate a broken transistor. Once certain of damage, contact distributor or Syntec representative to check hardware. Detailed Instructions AL-15 Issue Toubleshooting 备注...
  • Page 136 Drive's PM module error Possible Solution Check if output current oscillates, lower Tuning Gain parameter Fn-18 to 20, if problem persists, lower gradually to 5. contact distributor or Syntec representative to check hardware. All in one ID AL-121 2nd Single Axis ID...
  • Page 137 Turn off drive power, remove motor and wire, measure if P/N(+/-) and U/ V/W are shorted. Short circuits indicate a broken transistor. Once certain of damage, contact distributor or Syntec representative to check hardware. Check if motor 3 phase's resistances are equal. If not, this may indicate motor coil damage, which activates this alarm.
  • Page 138 Turn off drive power, remove motor and wire, measure if P/N(+/-) and U/V/W are shorted. Short circuits indicate a broken transistor. Once certain of damage, contact distributor or Syntec representative to check hardware. Check if motor 3 phase's resistances are equal. If not, this may indicate motor coil damage, which activates this alarm.
  • Page 139 Alarm Content Triggered when power stage reports abnormality. Possible Cause Cooling fan is malfunction or failure. Possible Solution Check If cooling fan is damage, if so, send back to distributor or Syntec representative for hardware repair. All in one ID AL-132 2nd Single Axis ID...
  • Page 140 1st Single Axis:  Change the value of Power Stage ID(P5-07) to Power Stage ID read(D1-70) if not consistent If Power Stage ID read(D1-70) is equal to zero, please send back to Syntec Corp. All in one ID AL-134 2nd Single Axis ID...
  • Page 141 Communication between drive and FRAM is disturbed. FRAM reached it's maximum write limit. Possible Solution Please save parameters while power is on. If this is a recurring event, send back to distributor or Syntec representative for hardware repair. All in one ID AL-135 2nd Single Axis ID...
  • Page 142 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause Cause-1h. PRU calculation timeout Cause-2h.
  • Page 143 Possible Solution Check wiring, especially if shielding is connected to ground correctly. Then reboot the drive. Check the drive, IO extend card, and add-on card are official version. Send back to Syntec. All in one ID AL-13B 2nd Single Axis ID 1st Single Axis ID...
  • Page 144 Alarm Content Fail to read FRAM. Possible Cause FRAM error. Possible Solution Reboot the Drive. If this is a recurring event, send back to distributor or Syntec representative for hardware repair. All in one ID AL-13E 2nd Single Axis ID 1st Single Axis ID...
  • Page 145 Memory Information Error Alarm Content Error occurs while accessing Memory informations. Possible Cause Unable to recognize memory information. Possible Solution Please contact distributor or Syntec representative. All in one ID AL-150 2nd Single Axis ID 1st Single Axis ID Alarm Name Extreme Regenerative Overload...
  • Page 146 Possible Solution Please install a voltage stabilizer to the input power supply to ensure that the input voltage of servo drive meets the specifications. Check if Pn-D38 has the correct voltage feedback value. Send back to Syntec. AL-1xx Driver Alarm Description – 146...
  • Page 147 Check wiring, especially if shielding is connected to ground correctly. Then reboot the drive. Check the drive, IO extend card, and add-on card are official version. Send back to Syntec. 8.2 AL-13B RTD Add-on Card SSI Communication Error All in one ID AL-13B 2nd Single Axis ID...
  • Page 148 Fail to read FRAM. Possible Cause FRAM error. Possible Solution Reboot the Drive. If this is a recurring event, send back to distributor or Syntec representative for hardware repair. 8.5 AL-17 Auto Tuning Over Current All in one ID 2nd Single Axis ID 1st Single Axis ID...
  • Page 149 Possible Solution Check if output current oscillates, lower Tuning Gain parameter Fn-18 to 20, if problem persists, lower gradually to 5. contact distributor or Syntec representative to check hardware. 8.6 AL-024 Driver Internal Operation Error All in one ID AL-024 2nd Single Axis ID...
  • Page 150 Check-Ah. Check if drive's status parameter Pn-D7C~Pn-D7F is zero or not Check-Bh. -- Possible Solution:  Handle-1h. Please contact distributor or Syntec representative Handle-2h. Please contact distributor or Syntec representative Handle-3h. Please contact distributor or Syntec representative Handle-4h. Please contact distributor or Syntec representative Handle-5h.
  • Page 151 Check-5h. Check if the motor is overloaded or over current Possible Solution:  Handle-1h. Replace with a good fan. Or send back to Syntec. Handle-2h. Refer to "Wiring and Signal" section of manual Handle-3h. Check if the temperature of environment is under 55℃. Refer to "Handling and Installation"...
  • Page 152 Check regenerative resistor's specs, refer to "Wiring and Signals" section of manual. Check if AC power supply is compatable with drive. If the above two scenarios are ruled out, contact distributor or Syntec representative to check hardware. AL-1xx Driver Alarm Description – 152...
  • Page 153 AC power supply is too low Drive hardware failure Possible Solution check if AC power supply matches drive specs. If the above scenario is ruled out, contact distributor or Syntec representative to check hardware. 8.13 AL-112 UVW Cable Disconnected All in one ID AL-112 2nd Single Ax...
  • Page 154 Power supply voltage is lower than the 40% normal level. Drive hardware failure. Possible Solution Ensure the DC bus voltage is stable when the driver is working. If the above scenario is ruled out, please send back to Syntec. 8.16 AL-120 Driver Over Current All in one ID AL-120 2nd Single Axis ID...
  • Page 155 Measure if UV, UW, VW resistances are equal (Not recommended when resistance to ground is infinite). Turn off drive power and measure if P/N(+/-) and U/V/W are shorted. Short circuits indicate a broken transistor. Once certain of damage, contact distributor or Syntec representative to check hardware. Detailed Instructions AL-15 Issue Toubleshooting 备注...
  • Page 156 Turn off drive power, remove motor and wire, measure if P/N(+/-) and U/ V/W are shorted. Short circuits indicate a broken transistor. Once certain of damage, contact distributor or Syntec representative to check hardware. Check if motor 3 phase's resistances are equal. If not, this may indicate motor coil damage, which activates this alarm.
  • Page 157 Alarm Content Hall Current Sensor(IA) failure Possible Cause U phase current senses loop failure Possible Solution Contact distributor or Syntec representative to check hardware. 8.19 AL-123 Hall sensor error 2 All in one ID AL-123 2nd Single Axis ID 1st Single Axis ID...
  • Page 158 Turn off drive power, remove motor and wire, measure if P/N(+/-) and U/V/W are shorted. Short circuits indicate a broken transistor. Once certain of damage, contact distributor or Syntec representative to check hardware. Check if motor 3 phase's resistances are equal. If not, this may indicate motor coil damage, which activates this alarm.
  • Page 159 Measure if UV, UW, VW resistances are equal (Not recommended when resistance to ground is infinite). Turn off drive power and measure if P/N(+/-) and U/V/W are shorted. Short circuits indicate a broken transistor. Once certain of damage, contact distributor or Syntec representative to check hardware. Detailed Instructions AL-15 Issue Toubleshooting Note •...
  • Page 160 Triggered when power stage reports abnormality. Possible Cause Switching transistor of regenerator is failure. Possible Solution Check if transistor of regenerator is shorted, if so, send back to distributor or Syntec representative for hardware repair. 8.25 AL-131 Cooling Fan error All in one ID AL-131 2nd Single Axis ID...
  • Page 161                             Driver Alarm Manual. Possible Cause Cooling fan is malfunction or failure. Possible Solution Check If cooling fan is damage, if so, send back to distributor or Syntec representative for hardware repair. 8.26 AL-132 Control Board Error All in one ID AL-132 2nd Single Axis ID...
  • Page 162 1st Single Axis:  Change the value of Power Stage ID(P5-07) to Power Stage ID read(D1-70) if not consistent If Power Stage ID read(D1-70) is equal to zero, please send back to Syntec Corp. 8.28 AL-134 FRAM Operating Fail All in one ID AL-134 2nd Single Axis ID...
  • Page 163 The memory of parameters is damaged. Possible Solution Check if parameters have been tampered with. Correct parameters and save. If this is a recurring event, send back to distributor or Syntec representative for hardware repair. 8.31 AL-137 Calculation sequencal error All in one ID AL-13 2nd Single Axis...
  • Page 164 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Check:  Solution Check-1h. -- Check-2h. -- Check-3h.
  • Page 165 AL-100 IGBT Overheat AL-121 Power Module Failure shows up. Please check 【Pn-D98】Inverter Error and follow the instruction if there is no other alarms. 8.34 AL-13E Restore Syntec Driver Parameters All in one ID AL-13E 2nd Single Axis ID 1st Single Axis ID Alarm Name...
  • Page 166 伺服產品/Servo Products                              –                              Driver Alarm Manual. 8.36 AL-150 Extreme Regenerative Overload All in one ID AL-150 2nd Single Axis ID 1st Single Axis ID...
  • Page 167 Please install a voltage stabilizer to the input power supply to ensure that the input voltage of servo drive meets the specifications. Check if Pn-D38 has the correct voltage feedback value. Send back to Syntec. 8.39 AL-160 Voltage Protection Module(VPM) Abnormal All in one ID AL-160 2nd Single Axis ID...
  • Page 168 Possible Solution:  Handle-1h. Connect the power supply and signal lines of the VPM properly. If the problem persists, please send back to Syntec. Handle-2h. Correctly connect the UVW cable from the driver to the motor. If the problem persists, please send back to Syntec.
  • Page 169 伺服產品/Servo Products                              –                              Driver Alarm Manual. 9 AL-2xx Motor Alarm Description All in one ID AL-200 2nd Single Axis ID 1st Single Axis ID...
  • Page 170 Taiwan Technical Center(Syntec) for correct motor parameters and load them. If vibration of the machine can be observed, tune gain parameters Pn-100 to Pn-102(P2-01 to P2-03).
  • Page 171 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible 1. Check if difference between command and motor speed feedback is too great. Solution 2.1 Check if load rate is over 100%, enhance motor capacity, lower motor load or increase acceleration/ deceleration time constant.
  • Page 172 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Solution Check if difference between command and motor speed feedback is too great.
  • Page 173 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Solution Check if difference between command and motor speed feedback is too great.
  • Page 174 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Solution Redo "Encoder test" Set the correct inertia or redo the inertia tuning Tune motor or set lower speed loop gain Pn-100(P2-02) and position loop gain Pn102(P2-01).
  • Page 175 伺服產品/Servo Products                              –                              Driver Alarm Manual. Alarm Content Wrong estimated speed at Induction motor sensorless control mode Possible Cause Amount of estimated speed change larger than 30% rated speed Estimated speed is over 120% maximum speed...
  • Page 176 Taiwan Technical Center(Syntec) for correct motor parameters and load them. 9.1 AL-200 Motor Overheat All in one ID AL-200 2nd Single Axis ID...
  • Page 177 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Solution Check motor cooling system. Correct parameter Pn-50A(P1-40) to Pn-50F(P1-61) according to digital temperature feedback(A or B).
  • Page 178 Taiwan Technical Center(Syntec) for correct motor parameters and load them. If vibration of the machine can be observed, tune gain parameters Pn-100 to Pn-102(P2-01 to P2-03).
  • Page 179 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible 1. Check if difference between command and motor speed feedback is too great. Solution 2.1 Check if load rate is over 100%, enhance motor capacity, lower motor load or increase acceleration/ deceleration time constant.
  • Page 180 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause Motor is stuck due to machanical factors, leading to overload during operation Encoder or motor wiring error Encoder malfunction...
  • Page 181 伺服產品/Servo Products                              –                              Driver Alarm Manual. Alarm Content Motor torque exceeds torque level 3 countinuously for over torque check time Possible Cause Motor is stuck due to machanical factors, leading to overload during operation...
  • Page 182 伺服產品/Servo Products                              –                              Driver Alarm Manual. Alarm Content Torque integral direction and acceleration direction are inconsistent Possible Cause Encoder polarity error Rotor/Load inertia error...
  • Page 183 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Solution Check if Pn-504 setting conflicts with moving direction. Please look up specification of Pn-504 Reset Pn-504 or check moving direction while running Check if Pn-242 setting conflicts with Pn-504...
  • Page 184 Check whether drive parameter Pn-7XX match motor lable parameter.If there is a mismatch between motor parameters and those on the lable, please record the motor modle and contactSuzhou or Taiwan Technical Center(Syntec) for correct motor parameters and load them. AL-2xx Motor Alarm Description – 184...
  • Page 185 Make sure the shielding wire attached to encoder inside the junction box is connected to the motor's ground wire. Replace encoder. If this is a recurring issue, send back to authorized dealer or Syntec Corp. for repairs Detailed Instructions AL-15 Issue Trouble Shooting 【Pn-D95】Enc Error Status ALMC...
  • Page 186 "Syntec auto tuning" section of manual. Set encoder pole number correctly and reboot driver. Refer to "Syntec motor encoder grounding program" section of manual Slowly shift axis by MPG (manual pulse generator) and confirm whether Index Counter equals encoder resolution or not. If not , send back to distributor or Syntec representative to check hardware.
  • Page 187 Check if parameter Pn-902(P3-21) is equal to resolution or not. If not, set encoder resolution to correct value and reboot driver Check parameter Pn-90A(P3-30), set encoder pole pair number correctly and reboot driver Send back to distributor or Syntec representative to check hardware All in one ID AL-304 2nd Single Axis ID...
  • Page 188                             Driver Alarm Manual. Possible Solution With Syntec motors after manufacturing date of 2021/05, it is recommended that upgrade driver version at least 3.0.13. Check if encoder wiring and pin definitions are correct or not. Refer to "Wiring and signal"...
  • Page 189 AL54/AL306 doesn't go off. Long term countermeasure: Imported ultimate solution into manufacture process since 2018/1/11 Send the encoder to Syntec or authorized representative for repair. Non-Syntec encoder: Tamagawa Incremental Check the encoder is contaminated by dust or oil. Confirm the encoder is installed in accordance with the specification.
  • Page 190                    2.According to Pn-D95, check there is other Nikon encoder alarm occur                    3.Send back to Syntec Handle-5h. Check encoder temperature feedback and setting Handle-6h.
  • Page 191 Possible Solution If using Nikon, Panasonic, Tamagawa encoder, reset the alarm after the motor is stopped. If using Syntec , Mitutoyo encoder, HCFA 25bit Optical Encoder, reboot the drive after the motor is stopped. Contact motor company for repair. 【Pn-D95】Enc Error Status ALMC Detailed Instructions AL-3xx Encoder Alarm Description – 191...
  • Page 192 Check if the specifications of HCFA motor support high-cycle communication. Check if use the Syntec H series motor and set Pn-900 to 29 at the same time. With HCFA/ Sankyo encoders, frequency of communication is not legal. Check if Pn-901 is set correctly FPGA version doesn't support the encoder type Pn-900(P3-20) setting.
  • Page 193 【Pn-900】Encoder Communication Type shows 11。  If absolute position was unexpected, please try resetting origin(or set Pn-F44 = 1) and see how it's going If above handling didn't help, please return back the motor to Syntec 【Pn-D95】Enc Error Status ALMC Detailed Instructions All in one AL-3 2nd Singl...
  • Page 194 Make sure encoder sensor and optical Solution ruler are assembled correctly Check encoder for dust or oil contamination If this is a recurring issue, send back to authorized dealer or Syntec Corp. for repairs 【Pn-D95】Enc Error Status ALMC Detailed Instructio All in one ID AL-30C 2nd Single Axis ID...
  • Page 195 Handle-3h. 1.Reset multi-turn data, set parameter Pn-F44 to 1 and restart drive,then rerunning                       the absolute origin setting                    2.Send back to Syntec Handle-4h. Send back to Syntec Handle-5h. Send back to Syntec Handle-6h.
  • Page 196 Refer to "Syntec motor encoder grounding program" section of manual Slowly shift axis by MPG (manual pulse generator) and confirm whether Index Counter equals encoder resolution or not. If not , send back to distributor or Syntec representative to check hardware.
  • Page 197 If they differ not, set encoder resolution to correct value correct encoder resolution value and restart drive and reboot drive. Check parameter Pn-92A(P6-90), set encoder pole pair number correctly and reboot driver Send back to authorized dealer or Syntec Corp. for repairs. All in one ID AL-314 2nd Single Axis ID...
  • Page 198 Searching 2-4 tuning. With there is another encoder plugged, please reboot the drive. With none of encoder plugged, that means the encoder used probably not support 2-4 tuning. In this case, please using Encoder Offset Searching 3-4 tuning or contact distributor or Syntec representative. All in one ID AL-315 2nd Single Axis ID...
  • Page 199 Long term countermeasure: Imported ultimate solution into manufacture process since 2018/1/11 Send the second encoder to Syntec or authorized representative for repair. Non-Syntec encoder: Tamagawa Incremental Check the 2nd encoder is contaminated by dust or oil. Confirm the 2nd encoder is installed in accordance with the specification.
  • Page 200                    2.According to Pn-D96, check there is other Nikon encoder alarm occur                    3.Send back to Syntec Handle-5h. Check 2nd encoder temperature feedback and setting Handle-6h.
  • Page 201 • Note: If alarm occur at just power on, 2nd encoder initialization will be suspended until running below 100RPM. Motor with Syntec 2nd Encoder must run below 100RPM during initialization. • Note: If alarm occur at just power on, backup parameter from 2nd encoder will not be read.
  • Page 202 Setup correct Pn-921 and restart Drive. Refer to "Syntec Parameter Manual" for setup detail Upgrade drive installation package according to encoder type. If Pn-920 is 13, Pn-92D is 3 and Syntec encoder was probably updated with the wrong installation package, please contact distributor or Syntec representative. All in one ID AL-31A 2nd Single Axis ID...
  • Page 203 Possible Solution Make sure encoder sensor and optical ruler are assembled correctly Check encoder for dust or oil contamination If this is a recurring issue, send back to authorized dealer or Syntec Corp. for repairs 【Pn-D96】2nd Enc Error Status ALMC...
  • Page 204 Handle-4h. 1.Reset multi-turn data, set parameter Pn-F44 to 1 and restart drive,then                       rerunning the absolute origin setting.                    2.Send back to Syntec Handle-5h. Send back to Syntec Handle-6h.
  • Page 205 伺服產品/Servo Products                              –                              Driver Alarm Manual. 【Pn-D96】2nd Enc Error Status ALMC Detailed Instructions All in one ID AL-31D...
  • Page 206 伺服產品/Servo Products                              –                              Driver Alarm Manual. All in one ID AL-31F 2nd Single Axis ID 1st Single Axis ID Alarm Name ABS Type 2nd Encoder Battery...
  • Page 207 Possible Cause Motor cooling system (cooler fan) failure Version compatibility Thermal sensor signal error With SYNTEC encoder, encoder internal thermal sensor type setting error Encoder hardware malfunction Possible Solution Check and replace motor cooling system (cooler fan) to troubleshoot the system malfunction.
  • Page 208 Thermal sensor signal error Motor's Thermal Sensor wire unconnected to Encoder external(1)'s temperature sensing wire(the yellow and green line of the encoder, respectively) With SYNTEC encoder, encoder external(1) thermal sensor type setting error Encoder hardware malfunction Possible Solution Check and change motor cooling system.
  • Page 209 Possible Cause Cooling system failure Version compatibility Parameter error With SYNTEC encoder, encoder external(2) thermal sensor type setting error Possible Solution Check and change cooling system. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter Pn-744(P1-34) to correct protective temperature limit.
  • Page 210 Celsius degree. Possible Cause Cooling system failure Version compatibility Thermal sensor signal error With SYNTEC encoder, 2nd encoder internal thermal sensor type setting error Encoder hardware malfunction Possible Solution Check and change cooling system. If using SYNTEC, Nikon, Panasonic, Mitsubishi, Hcfa(12k/16k), Hcfa 23 bit, YuHeng or Delta encoders, please check up Pn-D65.
  • Page 211 Thermal sensor signal error Motor's Thermal Sensor wire unconnected to Encoder external(1)'s temperature sensing wire(the yellow and green line of the encoder, respectively) With SYNTEC encoder, 2nd encoder external(1) thermal sensor type setting error Encoder hardware malfunction Possible Solution Check and change cooling system.
  • Page 212 Thermal sensor signal error Motor's Thermal Sensor wire unconnected to Encoder external(2)'s temperature sensing wire(the yellow and green line of the encoder, respectively) With SYNTEC encoder, 2nd encoder external(2) thermal sensor type setting error Encoder hardware malfunction Possible Solution Check and change cooling system.
  • Page 213 Encoder External(1) Thermal Sensor is not plugged correctly Cause Encoder external(1) Thermal Sensor is broken Abnormal power supply voltage of 1st encoder With SYNTEC encoder, encoder external(1) thermal sensor type setting error Possible (a) Make sure encoder external(1) Thermal Sensor is wired properly. Solution (b) If encoder External(1) Thermal Sensor is not needed, set parameter Pn-74B(P1-71) to Measure the resistance of encoder external(1) Thermal Sensor at ambient temperature,...
  • Page 214 Content Possible 2nd Encoder internal Thermal Sensor Error Cause With SYNTEC encoder, 2nd encoder internal thermal sensor type setting error Possible If 2nd encoder internal Thermal Sensor is not needed, set parameter Pn-74E(P1-74) to 1. Solution Check the type of resistance used for 2nd encoder internal thermal sensing If using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder...
  • Page 215 2nd Encoder External(1) Thermal Sensor is not plugged correctly 2nd Encoder external(1) Thermal Sensor is broken Abnormal power supply voltage of 2nd encoder With SYNTEC encoder, 2nd encoder external(1) thermal sensor type setting error Possible Solution (a) Make sure 2nd encoder external(1) Thermal Sensor is wired properly.
  • Page 216 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Solution (a) Make sure 2nd encoder external(2) Thermal Sensor is wired properly. (b) If 2nd encoder external(2) Thermal Sensor is not needed, set parameter Pn-750(P1-76) to 1.
  • Page 217 Possible Upgrade driver version. Solution Problems from the motor not supplied by Syntec shall be resolved in following steps:  First ensure the encoder communication type is supported by the current software version of Syntec driver. Then inquire the retailer or manufacturer for trouble shooting.
  • Page 218 *With this alarm occurring, we would not recommend saving parameters permanently. If alarm doesn't occur after rebooting, parameters have been read correctly. If this problem reoccurs, please contact dealer or Syntec Corp. for repairs. All in one ID AL-335 2nd Single Axis ID 1st Single Axis ID AL-59 ...
  • Page 219 AL-4A  Alarm Name Syntec Encoder Runs in Bootloader Mode Alarm Content When 1st encoder is Syntec Encoder and is Running in Bootloader Mode, alarm occurs. Possible Cause Power failure or disconnection during firmware update process Possible Solution Update firmware again and restart.
  • Page 220 Pn-D76(D1-47) Serial Encoder overtime error count If this alarm occurs when saving parameters, reset alarm and permanently resave parameters again. If issue is recurring, contact dealer or Syntec Corp. for repairs. All in one ID AL-339 2nd Single Axis ID 1st Single Axis ID AL-76 ...
  • Page 221 *With this alarm occurring, we would not recommend saving parameters permanently. If alarm doesn't occur after rebooting, parameters have been initialized correctly. If this problem reoccurs, please contact dealer or Syntec Corp. for repairs. All in one ID AL-33D 2nd Single Axis ID...
  • Page 222 Please contact Suzhou or Taiwan Tech Center. All in one ID AL-33F 2nd Single Axis ID 1st Single Axis ID Alarm Name 2nd Encoder Hardware Identity Unknown Alarm Content When using Syntec Encoder, 2nd Encoder Sensor Type or Hardware ID cannot be recognized. AL-3xx Encoder Alarm Description – 222...
  • Page 223 Syntec encoder temperature sensor is disconnected or over temperature for more than 3 seconds. Possible Solution If using a Syntec encoder version 2.0.8 or 2.1.1 and above with self-detection of over-temperature, troubleshoot temperature sensor disconnection/over- temperature alarms. All in one ID AL-344 2nd Single Axis ID...
  • Page 224 1st Single 轴向轴向 ID Alarm Name Motor Rear Cover Over Temperature Alarm Content Syntec encoder: Motor rear cover temperature is higher than protection level Pn-762. Possible Cause Motor cooling system failure Thermal sensor signal error Motor rear cover thermal sensor type setting error...
  • Page 225 Thermal sensor signal error Motor's Thermal Sensor wire unconnected to Encoder external(1)'s temperature sensing wire(the yellow and green line of the encoder, respectively) With SYNTEC encoder, motor coil's thermal sensor type setting error Encoder hardware malfunction AL-3xx Encoder Alarm Description – 225...
  • Page 226 Check and change motor cooling system. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter Pn-743(P1-33) to correct protective temperature limit. Make sure parameter Pn-743 "Syntec Encoder internal(1) Thermal Sensor overheat threshold" is set correctly. Connect Thermal Sensor wire and Encoder external(1)'s temperature sensing wire.
  • Page 227 Syntec encoder temperature sensor is disconnected or over temperature for more than 3 seconds. Possible Solution If using a Syntec encoder version 2.0.8 or 2.1.1 and above with self-detection of over-temperature, troubleshoot temperature sensor disconnection/over- temperature alarms. All in one ID AL-354 2nd Single Axis ID...
  • Page 228 If alarm is triggered at power Possible Solution Check the 2nd encoder wiring and grounding. Set Pn-920 correctly and reboot drive. Send back to Syntec Corp. All in one ID AL-355 2nd Single Axis ID 1st Single Axis ID...
  • Page 229                             Driver Alarm Manual. Check Reboot the driver, oberve if problem is fixed Possible Solution Send back to dealer or Syntec Corp. for repairs 10.2 AL-65 2nd Encoder Memory Error All in one ID 2nd Single 轴向轴向...
  • Page 230 Make sure the shielding wire attached to encoder inside the junction box is connected to the motor's ground wire. Replace encoder. If this is a recurring issue, send back to authorized dealer or Syntec Corp. for repairs Detailed Instructions AL-15 Issue Trouble Shooting 【Pn-D95】Enc Error Status ALMC...
  • Page 231 Check if parameter Pn-902(P3-21) is equal to resolution or not. If not, set encoder resolution to correct value and reboot driver Check parameter Pn-90A(P3-30), set encoder pole pair number correctly and reboot driver Send back to distributor or Syntec representative to check hardware AL-3xx Encoder Alarm Description – 231...
  • Page 232 Alarm Content Drive fails to receive signals from the encoder . Possible Cause With Syntec motors after manufacturing date of 2021/05, the older driver may not support its communication.  Encoder wire is untied or unconnected Encoder communication interface, Encoder port number setting error...
  • Page 233 Possible Solution Replace cable. Check if joining between encoder cable and motor is double end grounded. Check if encoder and motor are grounded. Send back to Syntec or authorized representative. 10.9 AL-306 Encoder Z Index Shift All in one ID AL-306 2nd Single Axis ID...
  • Page 234 Cause-2h. Encoder cable loose Cause-3h. BiSSC Encoder data length not support Cause-4h. Nikon encoder internal error Cause-5h. If using Syntec encoder which support "over temperature self- diagnosis", and encoder overheating Cause-6h. Motor should stop running when encoder returned error status...
  • Page 235                    2.According to Pn-D95, check there is other Nikon encoder alarm occur                    3.Send back to Syntec Handle-5h. Check encoder temperature feedback and setting Handle-6h.
  • Page 236 Possible Solution If using Nikon, Panasonic, Tamagawa encoder, reset the alarm after the motor is stopped. If using Syntec , Mitutoyo encoder, HCFA 25bit Optical Encoder, reboot the drive after the motor is stopped. Contact motor company for repair. 【Pn-D95】Enc Error Status ALMC Detailed Instructions 10.12 AL-309 Serial Encoder Communication Type is Wrong...
  • Page 237 Check if the specifications of HCFA motor support high-cycle communication. Check if use the Syntec H series motor and set Pn-900 to 29 at the same time. With HCFA/ Sankyo encoders, frequency of communication is not legal. Check if Pn-901 is set correctly FPGA version doesn't support the encoder type Pn-900(P3-20) setting.
  • Page 238 If absolute position was unexpected, please try resetting origin(or set Pn-F44 = 1) and see how it's going If above handling didn't help, please return back the motor to Syntec 【Pn-D95】Enc Error Status ALMC Detailed Instructions 10.14 AL-30C Encoder multi-turn data error...
  • Page 239 Handle-3h. 1.Reset multi-turn data, set parameter Pn-F44 to 1 and restart drive,then rerunning                       the absolute origin setting                    2.Send back to Syntec Handle-4h. Send back to Syntec Handle-5h. Send back to Syntec Handle-6h.
  • Page 240 伺服產品/Servo Products                              –                              Driver Alarm Manual. 10.15 AL-30D Encoder Unable to Finish Operation Configuration All in one ID AL-30D 2nd Single 轴向轴向...
  • Page 241 Make sure encoder sensor and optical Solution ruler are assembled correctly Check encoder for dust or oil contamination If this is a recurring issue, send back to authorized dealer or Syntec Corp. for repairs 【Pn-D95】Enc Error Status ALMC Detailed Instructio AL-3xx Encoder Alarm Description – 241...
  • Page 242 Make sure the shielding wire attached to encoder inside the junction box is connected to the motor's ground wire. Replace encoder. If this is a recurring issue, send back to authorized dealer or Syntec Corp. for repairs 【Pn-D96】2nd Enc Error Status ALMC Detailed Instructions 10.18 AL-311 2nd Encoder Index Error...
  • Page 243 Refer to "Syntec motor encoder grounding program" section of manual Slowly shift axis by MPG (manual pulse generator) and confirm whether Index Counter equals encoder resolution or not. If not , send back to distributor or Syntec representative to check hardware.
  • Page 244 If they differ not, set encoder resolution to correct value correct encoder resolution value and restart drive and reboot drive. Check parameter Pn-92A(P6-90), set encoder pole pair number correctly and reboot driver Send back to authorized dealer or Syntec Corp. for repairs. 10.21 AL-314 2nd Encoder no feedback All in one ID AL-314 2nd Single Axis ID...
  • Page 245 With none of encoder plugged, that means the encoder used probably not support 2-4 tuning. In this case, please using Encoder Offset Searching 3-4 tuning or contact distributor or Syntec representative. 10.22 AL-315 2nd Encoder Pulse Loss...
  • Page 246 Hallow magnetic ring Zindex position is different than from the written parameter. Magnetic ring's non-Zindex zone has magnetic field distribution Hardware malfunction Non-Syntec encoder: Tamagawa Incremental The circuit board of encoder is broken. Sensor and detective ring are wrong assembly.
  • Page 247 Long term countermeasure: Imported ultimate solution into manufacture process since 2018/1/11 Send the second encoder to Syntec or authorized representative for repair. Non-Syntec encoder: Tamagawa Incremental Check the 2nd encoder is contaminated by dust or oil. Confirm the 2nd encoder is installed in accordance with the specification.
  • Page 248                    2.According to Pn-D96, check there is other Nikon encoder alarm occur                    3.Send back to Syntec Handle-5h. Check 2nd encoder temperature feedback and setting Handle-6h.
  • Page 249 • Note: If alarm occur at just power on, 2nd encoder initialization will be suspended until running below 100RPM. Motor with Syntec 2nd Encoder must run below 100RPM during initialization. • Note: If alarm occur at just power on, backup parameter from 2nd encoder will not be read.
  • Page 250 Upgrade drive installation package according to encoder type. If Pn-920 is 13, Pn-92D is 3 and Syntec encoder was probably updated with the wrong installation package, please contact distributor or Syntec representative. 10.27 AL-31A 2nd Encoder Over Speed...
  • Page 251 If absolute position was unexpected, please try resetting origin(or set Pn-F44 = 1) and see how it's going If above handling didn't help, please return back the motor to Syntec 【Pn-D96】2nd Enc Error Status ALMC Detailed Instructions 10.28 AL-31B 2nd Encoder position feedback error...
  • Page 252 Possible Solution Make sure encoder sensor and optical ruler are assembled correctly Check encoder for dust or oil contamination If this is a recurring issue, send back to authorized dealer or Syntec Corp. for repairs 【Pn-D96】2nd Enc Error Status ALMC Detailed Instructions 10.29 AL-31C 2nd Encoder multi-turn data error...
  • Page 253 Handle-4h. 1.Reset multi-turn data, set parameter Pn-F44 to 1 and restart drive,then                       rerunning the absolute origin setting.                    2.Send back to Syntec Handle-5h. Send back to Syntec Handle-6h.
  • Page 254 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Solution Check Pn-D9C and encoder software version, and update to the right version Check if communication ever failed and then check up wiring of this encoder...
  • Page 255 1st Single Axis ID AL-860 Alarm Name Encoder Internal Over Temperature Alarm Content Syntec encoder: Encoder temperature is higher than protection level Pn-742. Nikon encoder: Encoder internal temperature over 120 degrees Celsius. FeeDat encoder: Encoder internal is overheating Panasonic encoder: Encoder internal temperature over 100 degrees Celsius.
  • Page 256 Possible Cause Motor cooling system (cooler fan) failure Version compatibility Thermal sensor signal error With SYNTEC encoder, encoder internal thermal sensor type setting error Encoder hardware malfunction Possible Solution Check and replace motor cooling system (cooler fan) to troubleshoot the system malfunction.
  • Page 257 Check and change motor cooling system. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter Pn-743(P1-33) to correct protective temperature limit. Make sure parameter Pn-743 "Syntec Encoder internal(1) Thermal Sensor overheat threshold" is set correctly. Connect Thermal Sensor wire and Encoder external(1)'s temperature sensing wire.
  • Page 258 Servotronix encoder: Encoder internal temperature is higher than 120 Celsius degree. Possible Cause Cooling system failure Version compatibility Thermal sensor signal error With SYNTEC encoder, 2nd encoder internal thermal sensor type setting error Encoder hardware malfunction AL-3xx Encoder Alarm Description – 258...
  • Page 259                             Driver Alarm Manual. Possible Solution Check and change cooling system. If using SYNTEC, Nikon, Panasonic, Mitsubishi, Hcfa(12k/16k), Hcfa 23 bit, YuHeng or Delta encoders, please check up Pn-D65. If using FeeDat, Tamagawa, Hcfa(12k/16k), YuHeng or Delta encoders, please resolve problem and restart driver.
  • Page 260 Thermal sensor signal error Motor's Thermal Sensor wire unconnected to Encoder external(2)'s temperature sensing wire(the yellow and green line of the encoder, respectively) With SYNTEC encoder, 2nd encoder external(2) thermal sensor type setting error Encoder hardware malfunction AL-3xx Encoder Alarm Description – 260...
  • Page 261 Encoder Internal Thermal Sensor Error Alarm Content Encoder Internal Thermal Sensor Error Possible Cause Encoder Internal Thermal Sensor Error With SYNTEC encoder, encoder internal thermal sensor type setting error Possible Solution If encoder Internal Thermal Sensor is not needed, set parameter Pn-74A(P1-70) to 1.
  • Page 262 Encoder External(1) Thermal Sensor is not plugged correctly Cause Encoder external(1) Thermal Sensor is broken Abnormal power supply voltage of 1st encoder With SYNTEC encoder, encoder external(1) thermal sensor type setting error Possible (a) Make sure encoder external(1) Thermal Sensor is wired properly. Solution (b) If encoder External(1) Thermal Sensor is not needed, set parameter Pn-74B(P1-71) to Measure the resistance of encoder external(1) Thermal Sensor at ambient temperature,...
  • Page 263 Content Possible 2nd Encoder internal Thermal Sensor Error Cause With SYNTEC encoder, 2nd encoder internal thermal sensor type setting error Possible If 2nd encoder internal Thermal Sensor is not needed, set parameter Pn-74E(P1-74) to 1. Solution Check the type of resistance used for 2nd encoder internal thermal sensing If using PT1000:Update drive firmware to V3.0.0 or higher, and 2nd Encoder...
  • Page 264 2nd Encoder External(1) Thermal Sensor is not plugged correctly 2nd Encoder external(1) Thermal Sensor is broken Abnormal power supply voltage of 2nd encoder With SYNTEC encoder, 2nd encoder external(1) thermal sensor type setting error Possible Solution (a) Make sure 2nd encoder external(1) Thermal Sensor is wired properly.
  • Page 265 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Solution (a) Make sure 2nd encoder external(2) Thermal Sensor is wired properly. (b) If 2nd encoder external(2) Thermal Sensor is not needed, set parameter Pn-750(P1-76) to 1.
  • Page 266 Possible Upgrade driver version. Solution Problems from the motor not supplied by Syntec shall be resolved in following steps:  First ensure the encoder communication type is supported by the current software version of Syntec driver. Then inquire the retailer or manufacturer for trouble shooting.
  • Page 267 Data read from encoder is unable to be interpreted. Possible Solution Upgrade driver version. Problems from the motor not supplied by Syntec shall be resolved in following steps:  First ensure the encoder communication type is supported by the current software version of Syntec driver.
  • Page 268 AL-4A  Alarm Name Syntec Encoder Runs in Bootloader Mode Alarm Content When 1st encoder is Syntec Encoder and is Running in Bootloader Mode, alarm occurs. Possible Cause Power failure or disconnection during firmware update process Possible Solution Update firmware again and restart.
  • Page 269 AL-4B  Alarm Name 2nd Syntec Encoder Runs in Bootloader Mode Alarm Content When 2nd is Syntec Encoder and is Running in Bootloader Mode, alarm occurs. Possible Cause Power failure or disconnection during firmware update process Possible Solution Update firmware again and restart.
  • Page 270 Serial Encoder overtime error count b.If this alarm occurs when saving parameters, reset alarm and permanently resave parameters again. c.If issue is recurring, contact dealer or Syntec Corp. for repairs 10.55 AL-33A Encoder not support type auto detection All in one ID AL-33A 2nd Single Axis ID...
  • Page 271 *With this alarm occurring, we would not recommend saving parameters permanently. If alarm doesn't occur after rebooting, parameters have been initialized correctly. If this problem reoccurs, please contact dealer or Syntec Corp. for repairs. 10.58 AL-33D 2nd Encoder Initialization Error All in one ID AL-33D 2nd Single Axis ID...
  • Page 272 10.60 AL-33F 2nd Encoder Hardware Identity Unknown All in one ID AL-33F 2nd Single Axis ID 1st Single Axis ID Alarm Name 2nd Encoder Hardware Identity Unknown Alarm Content When using Syntec Encoder, 2nd Encoder Sensor Type or Hardware ID cannot be recognized. AL-3xx Encoder Alarm Description – 272...
  • Page 273 Syntec encoder temperature sensor is disconnected or over temperature for more than 3 seconds. Possible Solution If using a Syntec encoder version 2.0.8 or 2.1.1 and above with self-detection of over-temperature, troubleshoot temperature sensor disconnection/over- temperature alarms. 10.62 AL-341 Encoder Extremely Internal Over Temperature...
  • Page 274 Possible Cause Motor cooling system failure Version compatibility Thermal sensor signal error With SYNTEC encoder, encoder internal thermal sensor type setting error Encoder hardware malfunction Possible Solution Check and change motor cooling system. If using SYNTEC encoders, please check up Pn-D61.
  • Page 275 Thermal sensor signal error Motor's Thermal Sensor wire unconnected to Encoder external(2)'s temperature sensing wire(the pink and gray line of the encoder, respectively) With SYNTEC encoder, encoder external(2) thermal sensor type setting error Encoder hardware malfunction Possible Solution Check and change motor cooling system.
  • Page 276 10.67 AL-346 Motor Rear Cover Over Temperature All in one ID AL-346 2nd Single 轴向轴向 ID 1st Single 轴向轴向 ID Alarm Name Motor Rear Cover Over Temperature Alarm Content Syntec encoder: Motor rear cover temperature is higher than protection level Pn-762. AL-3xx Encoder Alarm Description – 276...
  • Page 277 If using PT1000:Update drive firmware to V3.0.0 or higher, and Encoder firmware to V2.1.1 or higher. And set Pn-75A into 1. If using KTY84:Please set Pn-75A into 0. Send back to dealer or Syntec Corp. AL-3xx Encoder Alarm Description – 277...
  • Page 278 Motor's Thermal Sensor wire unconnected to Encoder external(1)'s temperature sensing wire(the yellow and green line of the encoder, respectively) With SYNTEC encoder, motor coil's thermal sensor type setting error Encoder hardware malfunction Possible Solution Check and change motor cooling system.
  • Page 279 Syntec encoder temperature sensor is disconnected or over temperature for more than 3 seconds. Possible Solution If using a Syntec encoder version 2.0.8 or 2.1.1 and above with self-detection of over-temperature, troubleshoot temperature sensor disconnection/over- temperature alarms. AL-3xx Encoder Alarm Description – 279...
  • Page 280 Syntec encoder: Encoder temperature over 100 Celsius degrees Possible Cause Motor cooling system failure Version compatibility Thermal sensor signal error With SYNTEC encoder, 2nd encoder internal thermal sensor type setting error Encoder hardware malfunction Possible Solution Check and change motor cooling system.
  • Page 281 Thermal sensor signal error Motor's Thermal Sensor wire unconnected to Encoder external(1)'s temperature sensing wire(the yellow and green line of the encoder, respectively) With SYNTEC encoder, 2nd encoder external(1) thermal sensor type setting error Encoder hardware malfunction Possible Solution Check and change motor cooling system.
  • Page 282 If alarm is triggered at power Possible Solution Check the 2nd encoder wiring and grounding. Set Pn-920 correctly and reboot drive. Send back to Syntec Corp. 10.76 AL-355 2nd Encoder Feedback Abnormal All in one ID AL-355 2nd Single Axis ID...
  • Page 283 伺服產品/Servo Products                              –                              Driver Alarm Manual. 11 AL-4xx Tuning Alarm Description All in one ID AL-4 2nd Single Axis 1st Single Axis...
  • Page 284 Alarm Content Current tuning error Possible Cause Excess current during tuning. Possible Solution Redo the "Current Tuning" test Send back to Syntec or authorized representative All in one ID AL-403 2nd Single Axis ID 1st Single Axis ID Alarm Name Motor Rotor Time Const. Estimation Failure Alarm Content Frequency search failure during the estimation process of motor rotor time constant.
  • Page 285 Cause-1h. Device information error Cause-2h. Current sensor module failure Possible Solution Check:  Check-1h. -- Check-2h. -- Possible Solution:  Handle-1h. Send back to Syntec Handle-2h. Send back to Syntec All in one ID AL-410 2nd Single Axis ID 1st Single Axis ID AL-2B...
  • Page 286 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause Initial rotor inertia setup incorrect Motor specification input error Low JOG speed Insufficient travel limit...
  • Page 287 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause Encoder wiring error Motor stall Default torque is too small(50%) that can't drive the load Possible Solution Check encoder wiring, refer to "Wiring and signal"...
  • Page 288 伺服產品/Servo Products                              –                              Driver Alarm Manual. 1st Single Axis ID AL-3D Alarm Name Encoder Offset Searching Failure Alarm Content Drive fails to detect accurate motor pole position...
  • Page 289 Make sure fixture is correctly mounted. Rotate motor and check if 1st feedback mechanical angle changes. Rotate motor and check if 2nd feedback mechanical angle changes. If not, replace encoder and send defective to Syntec or authorized representative for repairs. All in one ID AL-440 2nd Single Axis ID...
  • Page 290 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Solution Set motion limit: Linear motor: Reserve a travel distance larger than 1.5 magnetic pitch.
  • Page 291 Handle-1h. If use Syntec motor, please contact syntec or authorized representative Solution Handle-2h. If use Non-Syntec motor or employ dual feedback mode, please change the selection of the encoder or inform the motor supplier 11.1 AL-2B Acceleration Limit Too Large...
  • Page 292 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Solution Excessive intertia setup causes drive to overshoot. Refer to "Auto tuning" section of manual and reset Pn-720(P4-20) and Pn-722(P4-21).
  • Page 293 Counter equals encoder resolution or not. If not , send back to distributor or Syntec representative to check hardware. Set encoder pole number correctly and reboot driver. Refer to "Syntec motor encoder grounding program" section of manual Replace encoder Detailed Instructions AL-23 Issue Trouble Shooting 11.5 AL-302 Encoder Direction Error_Tuning Alarm Description...
  • Page 294 Check if parameter Pn-902(P3-21) is equal to and resolution or not. If not, set encoder resolution to correct value and reboot driver Send back to distributor or Syntec representative to check hardware Set encoder pole pair number correctly and reboot driver 11.7 AL-305 Encoder Pulse Loss_Tuning Alarm Description...
  • Page 295 伺服產品/Servo Products                              –                              Driver Alarm Manual. 11.8 AL-400 Motor Parameter Estimation Failure - Abnormal Output Command All in one ID AL-4...
  • Page 296 Current tuning error Possible Cause Excess current during tuning. Possible Solution Redo the "Current Tuning" test Send back to Syntec or authorized representative 11.11 AL-403 Motor Rotor Time Const. Estimation Failure All in one ID AL-403 2nd Single Axis ID 1st Single Axis ID Alarm Name Motor Rotor Time Const.
  • Page 297 After current offset and scale tuning, current has abnormal spike in zero voltage command Possible Cause Cause-1h. Device information error Cause-2h. Current sensor module failure Possible Solution Check:  Check-1h. -- Check-2h. -- Possible Solution:  Handle-1h. Send back to Syntec Handle-2h. Send back to Syntec AL-4xx Tuning Alarm Description – 297...
  • Page 298 伺服產品/Servo Products                              –                              Driver Alarm Manual. 11.14 AL-412 Inertia Tuning Startup Failure All in one ID AL-412 2nd Single Axis ID...
  • Page 299 伺服產品/Servo Products                              –                              Driver Alarm Manual. 1st Single Axis ID AL-78 Alarm Name Load Inertia Value Error Alarm Content Load intertia value out of range...
  • Page 300 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause Unexpected rotation during detection Motor does not rotate during polarity detect Wrong initial angle detect method of linear motor Possible Solution...
  • Page 301 Make sure fixture is correctly mounted. Rotate motor and check if 1st feedback mechanical angle changes. Rotate motor and check if 2nd feedback mechanical angle changes. If not, replace encoder and send defective to Syntec or authorized representative for repairs. 11.21 AL-440 Dead time calibration initial failure...
  • Page 302 伺服產品/Servo Products                              –                              Driver Alarm Manual. Alarm Content Sensor test setting error or motor stall Possible Cause Motion limit is set too small Linear motor: Whether position limit larger than 1.5 magnetic...
  • Page 303 伺服產品/Servo Products                              –                              Driver Alarm Manual. Alarm Content The tuning of digital input filtering level failed Possible Cause Wrong setting of gear number of motor side or screw side Abnormal function of proximity switch...
  • Page 304                             Driver Alarm Manual. Possible Handle-1h. If use Syntec motor, please contact syntec or authorized representative Solution Handle-2h. If use Non-Syntec motor or employ dual feedback mode, please change the selection of the encoder or inform the motor supplier AL-4xx Tuning Alarm Description – 304...
  • Page 305 伺服產品/Servo Products                              –                              Driver Alarm Manual. 12 AL-5xx Application Alarm Description All in one ID AL-500 2nd Single Axis ID 1st Single Axis ID...
  • Page 306 伺服產品/Servo Products                              –                              Driver Alarm Manual. All in one ID Single Axis ID Alarm Current loop command Single...
  • Page 307 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause None of encoder applied in position control. Disable position control with V/f mode setting.
  • Page 308 Single Axis) or 10.118.10(All in one/2nd Single Axis) and set gear ratio correctly. Record Pn-D53(D1-40), and connect Syntec for further trouble shooting. All in one ID AL-511 2nd Single Axis ID...
  • Page 309 Enable velocity dual feedback control, while position dual feedback control is disabled. Cause 2nd Encoder: Pn-924 is not relative to Pn-920, Pn-335. With SYNTEC 2nd encoder, Pn-931 is not illegal according to Pn-335. 2nd Encoder application type(linear/rotary) is not compatible with Pn-335 setting. Enable 【Pn-810】Switch of Extended Monitor With Semi-closed loop and 【Pn-22A】...
  • Page 310 Resolution is set correctly. Refer to "The Pos Dual Feedback Control Of The Linear Scales with Analysis Platform" or use Syntec tuning method to set 【Pn-103】 Ratio of Load Inertia and 【Pn-22C】 Dual Feedback Position Filter Time Constant All in one ID...
  • Page 311 Handle-2h. Pick a larger motor or reduce motor load Handle-3h. Controller's acceleration time and jerk time Handle-4h. Redo "Inertia Test", refer to "Syntec Drive Auto Tuning" of user manual Handle-5h. The minimum value of Pn-22C is 1/5 of latch frequency Handle-6h.
  • Page 312 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause Parameter saving command is given while Servo On Possible Solution Give parameter saving command while Servo Off All in one ID...
  • Page 313 伺服產品/Servo Products                              –                              Driver Alarm Manual. Alarm Content Position error between 1st and 2nd feedback exceeds allowed level extremely Possible Cause Belt slip 2nd encoder pulse loss or no feedback...
  • Page 314 Handle-1h. Pick a larger motor or reduce motor load Handle-2h. Controller's acceleration time and jerk time Handle-3h. Redo "Inertia Test", refer to "Syntec Drive Auto Tuning" of user manual Handle-4h. Redo sensor test Handle-5h. Remove the motor load and redo encoder-rotor offset tuning Handle-6h.
  • Page 315 伺服產品/Servo Products                              –                              Driver Alarm Manual. 1st Single Axis ID AL-19 Alarm Name Servo On Timeout Alarm Content Servo on longer than normal...
  • Page 316 Handle-4h. Set Pn-900 or Pn-920 to correct encoder type, or set Pn-330 to speed mode that not necessary work with encoder Handle-5h. Configure the first encoder hardware and parameter(Pn-90D) to options other than Syntec Accelerometer. If still alarmed, please send back to Syntec Handle-6h. Send back to Syntec Handle-7h.
  • Page 317 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause Pn-502(P6-15) Zero Velocity Window is set too small External overload Tuning result abnormal Possible Solution...
  • Page 318 伺服產品/Servo Products                              –                              Driver Alarm Manual. Alarm Hardware STO Function is on. Motor Content stops running.
  • Page 319 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause Overflow appearance while linear sensor accrossing zero Possible Solution Check if the movement of linear sensor accrossing...
  • Page 320 伺服產品/Servo Products                              –                              Driver Alarm Manual. All in one ID AL-552 2nd Single Axis ID 1st Single Axis ID Alarm Name Motor Control Abnormal...
  • Page 321 伺服產品/Servo Products                              –                              Driver Alarm Manual. Alarm Content V/f curve slope setup error Possible Cause V/f curve slope setup error, check parameters Pn-112~Pn-115 (P2-31~P2-34)
  • Page 322 伺服產品/Servo Products                              –                              Driver Alarm Manual. Alarm Current loop command Single Name saturation Axis ID Alarm...
  • Page 323 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause None of encoder applied in position control. Disable position control with V/f mode setting.
  • Page 324 Single Axis) or 10.118.10(All in one/2nd Single Axis) and set gear ratio correctly. Record Pn-D53(D1-40), and connect Syntec for further trouble shooting. 12.6 AL-511 Spindle Posing Deviate All in one ID...
  • Page 325 Enable velocity dual feedback control, while position dual feedback control is disabled. Cause 2nd Encoder: Pn-924 is not relative to Pn-920, Pn-335. With SYNTEC 2nd encoder, Pn-931 is not illegal according to Pn-335. 2nd Encoder application type(linear/rotary) is not compatible with Pn-335 setting. Enable 【Pn-810】Switch of Extended Monitor With Semi-closed loop and 【Pn-22A】...
  • Page 326 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible When enable velocity dual feedback control(Pn-32A = 1 or Pn-32A = 2), Must enable Solution position dual feedback control(Pn-22A = 1). If velocity dual feedback control is unnecessary, set Pn-32A = 0.
  • Page 327 Resolution is set correctly. Refer to "The Pos Dual Feedback Control Of The Linear Scales with Analysis Platform" or use Syntec tuning method to set 【Pn-103】 Ratio of Load Inertia and 【Pn-22C】 Dual Feedback Position Filter Time Constant 12.10 AL-521 Excessive Following Error...
  • Page 328 Handle-2h. Pick a larger motor or reduce motor load Handle-3h. Controller's acceleration time and jerk time Handle-4h. Redo "Inertia Test", refer to "Syntec Drive Auto Tuning" of user manual Handle-5h. The minimum value of Pn-22C is 1/5 of latch frequency Handle-6h.
  • Page 329 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause Parameter saving command is given while Servo On Possible Solution Give parameter saving command while Servo Off 12.13 AL-524 Serious Belt slip...
  • Page 330 伺服產品/Servo Products                              –                              Driver Alarm Manual. 12.15 AL-526 Extremely excessive position error between 1st and 2nd feedback All in one ID AL-526...
  • Page 331 伺服產品/Servo Products                              –                              Driver Alarm Manual. 12.17 AL-528 Gantry control has no origin point All in one ID AL-528 2nd Single Axis ID...
  • Page 332 Handle-1h. Pick a larger motor or reduce motor load Handle-2h. Controller's acceleration time and jerk time Handle-3h. Redo "Inertia Test", refer to "Syntec Drive Auto Tuning" of user manual Handle-4h. Redo sensor test Handle-5h. Remove the motor load and redo encoder-rotor offset tuning Handle-6h.
  • Page 333 Handle-4h. Set Pn-900 or Pn-920 to correct encoder type, or set Pn-330 to speed mode that not necessary work with encoder Handle-5h. Configure the first encoder hardware and parameter(Pn-90D) to options other than Syntec Accelerometer. If still alarmed, please send back to Syntec Handle-6h. Send back to Syntec Handle-7h.
  • Page 334 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause Pn-502(P6-15) Zero Velocity Window is set too small External overload Tuning result abnormal Possible Solution...
  • Page 335 伺服產品/Servo Products                              –                              Driver Alarm Manual. 12.24 AL-542 Laser Cruise Mode Failure All in one ID AL-542 2nd Single Axis ID...
  • Page 336 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Solution Check if the movement of linear sensor accrossing zero If using linear sensor of BiSSC, EnDat, FeeDat, Mitutoyo, set Pn-214 Incremental calculation...
  • Page 337 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Solution Check if load ratio is too high. ...
  • Page 338 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible STO_A or STO_B circuit is triggered. Cause Possible Check up STO_A, STO_B signals are...
  • Page 339 伺服產品/Servo Products                              –                              Driver Alarm Manual. 13 Particular Alarm Description All in one ID AL-810 2nd Single Axis ID 1st Single Axis ID...
  • Page 340 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause Encoder voltage too low or no battery Nikon, Panasonic: less than 2.5 V Mitsubishi: less than 2.9V HCFA: less than 1.7V...
  • Page 341                             Driver Alarm Manual. Possible Cause Mechatrolink ASIC Malfunction Possible Solution Please contact distributor or Syntec representative. All in one ID AL-E02 2nd Single Axis ID 1st Single Axis ID...
  • Page 342 伺服產品/Servo Products                              –                              Driver Alarm Manual. Alarm Content Axis feedrate-related parameter of host is set too large, leading to receive too large position command.
  • Page 343 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Check if the host command sends unexpected performance. Solution Check serial wiring, whether shielding is correct and if connections are firm.
  • Page 344 伺服產品/Servo Products                              –                              Driver Alarm Manual. 1st Single Axis ID Alarm Name Host communication sequence error Alarm Content Host communication SYNC flag check error.
  • Page 345 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause Serial wiring are opposing connect port In and port Out. Possible Solution Check serial wiring, whether correct connect port In and port Out.
  • Page 346 伺服產品/Servo Products                              –                              Driver Alarm Manual. 13.1 AL-690 Not support winding selection function All in one ID AL-690 2nd Single Axis ID...
  • Page 347 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Solution Change battery With controller: Keep driver power on, change the battery and restart system.
  • Page 348 Mechatrolink ASIC Malfunction Alarm Content Mechatrolink ASIC Malfunction Possible Cause Mechatrolink ASIC Malfunction Possible Solution Please contact distributor or Syntec representative. 13.6 AL-E02 Host Communication Synchronization Error All in one ID AL-E02 2nd Single Axis ID 1st Single Axis ID Alarm Name...
  • Page 349 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause Host Data exchange time out. Possible Solution Check the setting of the Mechatrolink transmission cycle Pr3203.
  • Page 350 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Solution Check whether Pr461~Pr480 Axial maximum rapid travel (G00) feedrate is set too large, exceeding 1.2 times the number of【Pn-DDC】Maximum motor speed Limit.
  • Page 351 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Check if the host command sends unexpected performance. Solution Check serial wiring, whether shielding is correct and if connections are firm.
  • Page 352 伺服產品/Servo Products                              –                              Driver Alarm Manual. 1st Single Axis ID Alarm Host communication disturbed by noise(Checked by software) Name Alarm Content Host communication CRC check error(Checked by software).
  • Page 353 伺服產品/Servo Products                              –                              Driver Alarm Manual. 13.15 AL-E68 Host communication continuous error All in one ID AL-E68 2nd Single Axis ID...
  • Page 354 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause Cause-1h. Controller behavior error Cause-2h.
  • Page 355 Check if the used motor and its load match the driver's built-in regenerative resistor. Reduce the load on the motor or spindle. Use external regenerative resistor instead. Contact Syntec to assist in replacing the built-in regenerative resistor or driver model with larger resistor. AL-9xx Driver Warning Description – 355...
  • Page 356 伺服產品/Servo Products                              –                              Driver Alarm Manual. All in one ID AL-912 2nd Single Axis 1st Single Axis Alarm Name Power supply line open phase...
  • Page 357 If it looks dirty, please clean it up and see how it goes later. Solution If fan still rotates smoothly, it may meet signal interference or wiring problems. Please ask Syntec or detailer for help.  All in one ID AL-920 2nd Single Axis ID...
  • Page 358 If needed, upgrade controller version Please set Pn-805 to 1 or -1 Set Pn-804 = 0 to disable power off pull-up function, or send back to Syntec Check Pn-330 and encoder setting and correct them If you do not need to enable gantry control, please disable Pn-830 and Pn-840...
  • Page 359 EEPROM-Write Protect Pin Cannot Pull-Low Possible Cause 1. EERPOM's write-protect function cannot be canceled by the software 2. The EEPROM's data of frontstage is incorrect Possible Solution Please contact distributor or Syntec representative. All in one ID AL-928 2nd Single Axis ID 1st Single Axis ID Alarm Name Insufficient permissions ...
  • Page 360 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause Preivous Opendrive version is not support MCU burned-in. Check 驱动器硬件异常侦测功能...
  • Page 361 FeeDat encoder power source voltage too great or insufficient EnDat encoder power source voltage insufficient Possible Solution Check encoder wiring and grounding If this is a recurring problem, send back to Syntec or authorized dealer for repairs 【Pn-D95】Enc Error Status ALMC Detailed Instructions...
  • Page 362 AL54/AL306 doesn't go off. Long term countermeasure: Imported ultimate solution into manufacture process since 2018/1/11 Send the encoder to Syntec or authorized representative for repair. Non-Syntec encoder: Check the encoder is contaminated by dust or oil. Check the gap between sensor and encoder is correctly.
  • Page 363 FeeDat encoder power source voltage too great or insufficient EnDat encoder power source voltage insufficient Possible Solution Check encoder wiring and grounding If this is a recurring problem, send back to Syntec or authorized dealer for repairs 【Pn-D96】2nd Enc Error Status ALMC Detailed Instructions...
  • Page 364 FeeDat encoder signal amplitude is too low. D+ D- signal may be disturbed. Possible Solution Check encoder wiring and grounding If this is a recurring problem, send back to Syntec or authorized dealer for repairs 【Pn-D96】2nd Enc Error Status ALMC...
  • Page 365 With SYNTEC encoder, Pn-911 is not illegal according to Pn-700 With SYNTEC encoder, encoder ver. is not compatible with thermal resistance With SYNTEC encoder, 2nd encoder ver. is not compatible with thermal resistance With HEIDENHAIN encoder, current encoder sensing type is not supported Encoder support type(linear/rotary) is not compatible with Pn-700 setting AL-9xx Driver Warning Description – 365...
  • Page 366 Motor Rear Cover High Temperature Alarm Content Syntec encoder: Motor Rear Cover Temperature is higher than protection level Pn-742 - 20 degree Nikon encoder: Motor Rear Cover Temperature is higher than 75 degree Tamagawa 23 bit encoder: Motor Rear Cover Temperature is higher than...
  • Page 367 Possible Cause Motor cooling system failure Version compatibility Thermal sensor signal error With SYNTEC encoder, motor rear cover thermal sensor type setting error Encoder hardware malfunction Possible Solution Check and change motor cooling system. If using SYNTEC, Nikon, Hcfa(12k/16k), Hcfa 23 bit, YuHeng encoders, please check up Pn-D61.
  • Page 368 Check and change motor cooling system. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter Pn-743(P1-33) to correct protective temperature limit. Make sure parameter Pn-743 "Syntec Encoder internal(1) Thermal Sensor overheat threshold" is set correctly. Connect Thermal Sensor wire and Encoder external(1)'s temperature sensing wire.
  • Page 369 Check and change cooling system. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter Pn-748(P1-38) to correct protective temperature limit. Make sure parameter Pn-748 (P1-38)"Syntec Encoder internal(2) Thermal Sensor overheat threshold" is set correctly. Connect Thermal Sensor wire and Encoder external(2)'s temperature sensing wire. If floating, alarms will be prone to happen as temperature display will be 145 degrees.
  • Page 370 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause Mechanical abnormality or excessive motor load inhibits motor rotation. Wrong motor nameplate parameters lead to unexpected voltage command, rotational speed, or current command.
  • Page 371 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Solution Check:  Check-1h. When using driver torque control mode, check if Pn-003 equals to zero Check-2h.
  • Page 372 Handle-Ch. When Pn-234 is enabled, Pn-803 must be 0, Pn-833 must be 1, and it can not be semi-closed loop control or dual feedback control Handle-Dh. When Pn-01F is enabled, and either Pn-50E or Pn-50F must have the VPM function enabled. Handle-Eh. Please contact Syntec corp. or retailer All in one ID AL-948 2nd Single Axis ID...
  • Page 373 伺服產品/Servo Products                              –                              Driver Alarm Manual. Alarm Content Addon card does not support RTD function Possible Cause Addon card does not support RTD function.
  • Page 374 伺服產品/Servo Products                              –                              Driver Alarm Manual. 1st Single Axis ID Alarm Name Regenerative Overload Alarm Content The accumulated heat energy of internal or external regenerative resistor is...
  • Page 375 I2C communication timeout between front stage and power stage. Possible Cause Data reading from micro-controller on power stage failed constantly. SYNTEC power stage MCU: failure occurs for at least 60 sec. M6S power stage MCU: failure occurs for at least 10 sec. Possible Solution Check earthing of driver.
  • Page 376 伺服產品/Servo Products                              –                              Driver Alarm Manual. All in one ID AL-97B 2nd Single Axis ID 1st Single Axis ID Alarm Name Command or clamp setting...
  • Page 377 伺服產品/Servo Products                              –                              Driver Alarm Manual. All in one ID AL-980 2nd Single Axis ID 1st Single Axis ID AL-980 Alarm Name...
  • Page 378: Table Of Contents

    伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Solution Check the Pn-020 host command polarity of the two axes Reset the encoder origin of the gantry axis or set Pn-F44 = 1 Confirm the position deviation threshold Pn-570 and Pn-572 Set the correct rotor and loader inertia, or adjust the inertia...
  • Page 379 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause Parameter settings error Wrong setting of Gear Ratio Estimation The settings of Moving Direction Limit and Motion Limit are conflict Wrong setting of Cogging Torque Compensation Tuning Tuning not support without encoder...
  • Page 380 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Solution Set Pn-852 = 0 to disable Unexpected disturbance torque protection function or upgrade CNC version if needed All in one ID AL-9A0...
  • Page 381: Alarm Content

    Reduce the load on the motor or spindle. Use external regenerative resistor instead. Contact Syntec to assist in replacing the built-in regenerative resistor or driver model with larger resistor. 14.3 AL-912 Power supply line open phase All in one ID AL-912 2nd Single Axis...
  • Page 382 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause Voltage low for more than 1 second for R, S or T phase with main power on. Parameter setting error.
  • Page 383 If it looks dirty, please clean it up and see how it goes later. Solution If fan still rotates smoothly, it may meet signal interference or wiring problems. Please ask Syntec or detailer for help.  14.6 AL-920 Servo On Command Conflict_Driver Warning Description All in one ID AL-920 2nd Single Axis ID...
  • Page 384 If needed, upgrade controller version Please set Pn-805 to 1 or -1 Set Pn-804 = 0 to disable power off pull-up function, or send back to Syntec Check Pn-330 and encoder setting and correct them If you do not need to enable gantry control, please disable Pn-830 and Pn-840 14.8 AL-922 Proximity Position is not supported...
  • Page 385 EEPROM-Write Protect Pin Cannot Pull-Low Possible Cause 1. EERPOM's write-protect function cannot be canceled by the software 2. The EEPROM's data of frontstage is incorrect Possible Solution Please contact distributor or Syntec representative. 14.12 AL-928 Insufficient permissions All in one ID AL-928 2nd Single Axis ID...
  • Page 386 伺服產品/Servo Products                              –                              Driver Alarm Manual. 1st Single Axis ID Alarm Name Insufficient permissions ...
  • Page 387 FeeDat encoder power source voltage too great or insufficient EnDat encoder power source voltage insufficient Possible Solution Check encoder wiring and grounding If this is a recurring problem, send back to Syntec or authorized dealer for repairs 【Pn-D95】Enc Error Status ALMC Detailed Instructions...
  • Page 388 FeeDat encoder signal amplitude is too low. D+ D- signal may be disturbed. Possible Solution Check encoder wiring and grounding If this is a recurring problem, send back to Syntec or authorized dealer for repairs 【Pn-D95】Enc Error Status ALMC Detailed Instructions 14.17 AL-933 Encoder Z Index Abnormal...
  • Page 389 AL54/AL306 doesn't go off. Long term countermeasure: Imported ultimate solution into manufacture process since 2018/1/11 Send the encoder to Syntec or authorized representative for repair. Non-Syntec encoder: Check the encoder is contaminated by dust or oil. Check the gap between sensor and encoder is correctly.
  • Page 390 FeeDat encoder power source voltage too great or insufficient EnDat encoder power source voltage insufficient Possible Solution Check encoder wiring and grounding If this is a recurring problem, send back to Syntec or authorized dealer for repairs 【Pn-D96】2nd Enc Error Status ALMC Detailed Instructions...
  • Page 391 FeeDat encoder signal amplitude is too low. D+ D- signal may be disturbed. Possible Solution Check encoder wiring and grounding If this is a recurring problem, send back to Syntec or authorized dealer for repairs 【Pn-D96】2nd Enc Error Status ALMC Detailed Instructions 14.21 AL-938 2nd Encoder Z Index Abnormal...
  • Page 392 With SYNTEC encoder, Pn-911 is not illegal according to Pn-700 With SYNTEC encoder, encoder ver. is not compatible with thermal resistance With SYNTEC encoder, 2nd encoder ver. is not compatible with thermal resistance With HEIDENHAIN encoder, current encoder sensing type is not supported Encoder support type(linear/rotary) is not compatible with Pn-700 setting AL-9xx Driver Warning Description – 392...
  • Page 393 Motor Rear Cover High Temperature Alarm Content Syntec encoder: Motor Rear Cover Temperature is higher than protection level Pn-742 - 20 degree Nikon encoder: Motor Rear Cover Temperature is higher than 75 degree Tamagawa 23 bit encoder: Motor Rear Cover Temperature is higher than...
  • Page 394 Possible Cause Motor cooling system failure Version compatibility Thermal sensor signal error With SYNTEC encoder, motor rear cover thermal sensor type setting error Encoder hardware malfunction Possible Solution Check and change motor cooling system. If using SYNTEC, Nikon, Hcfa(12k/16k), Hcfa 23 bit, YuHeng encoders, please check up Pn-D61.
  • Page 395 Check and change motor cooling system. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter Pn-743(P1-33) to correct protective temperature limit. Make sure parameter Pn-743 "Syntec Encoder internal(1) Thermal Sensor overheat threshold" is set correctly. Connect Thermal Sensor wire and Encoder external(1)'s temperature sensing wire.
  • Page 396 Check and change cooling system. If recently updated from V1.2.27~V1.2.31 to V1.2.32 or above, set parameter Pn-748(P1-38) to correct protective temperature limit. Make sure parameter Pn-748 (P1-38)"Syntec Encoder internal(2) Thermal Sensor overheat threshold" is set correctly. Connect Thermal Sensor wire and Encoder external(2)'s temperature sensing wire. If floating, alarms will be prone to happen as temperature display will be 145 degrees.
  • Page 397 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause Permanant magnet motor applied to spindle cannot support dynamic braking Using Induction motor or power stage not support Motor Stop Method is ShortBrake when Critical Alarm Stop Method is...
  • Page 398 伺服產品/Servo Products                              –                              Driver Alarm Manual. Alarm Content Parameter setting is not correct with specification Possible Cause Cause-1h.
  • Page 399 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Solution Check:  Check-1h. When using driver torque control mode, check if Pn-003 equals to zero Check-2h.
  • Page 400 Handle-Dh. When Pn-01F is enabled, and either Pn-50E or Pn-50F must have the VPM function enabled. Handle-Eh. Please contact Syntec corp. or retailer 14.30 AL-948 STO Function Not Support All in one ID AL-948 2nd Single Axis ID...
  • Page 401 伺服產品/Servo Products                              –                              Driver Alarm Manual. 14.31 AL-949 RTD Function Not Support All in one ID AL-949 2nd Single Axis ID...
  • Page 402 伺服產品/Servo Products                              –                              Driver Alarm Manual. 1st Single Axis ID Alarm Name Regenerative Overload Alarm Content The accumulated heat energy of internal or external regenerative resistor is...
  • Page 403 I2C communication timeout between front stage and power stage. Possible Cause Data reading from micro-controller on power stage failed constantly. SYNTEC power stage MCU: failure occurs for at least 60 sec. M6S power stage MCU: failure occurs for at least 10 sec. Possible Solution Check earthing of driver.
  • Page 404: 2Nd Single Axis Id

    Check regenerative resistor's specifics, refer to "wiring and signal" section of manual. Check if AC power source matches drive specifics. Ruling out the above solutions, hardware may be damaged. Send back to Syntec or authorized dealer for repairs. 14.38 AL-97A Host Command Inexecutable All in one ID AL-97A 2nd Single Axis...
  • Page 405 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause When driver is in position or speed control mode, speed command is larger than motor maximum speed【Pn-DDC】Maximum motor speed ( From OpenDrive 4.4.3 ).
  • Page 406 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause Motor parameter error resulting in speed estimation error Possible Solution Check motor specifics plate for parameters and redo motor tuning 14.41 AL-981 Belt slip...
  • Page 407: Gear Ratio Setup Error

    伺服產品/Servo Products                              –                              Driver Alarm Manual. 14.43 AL-983 Gear ratio incorrect All in one ID AL-983 2nd Single Axis ID 1st Single Axis ID...
  • Page 408 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause Parameter settings error Wrong setting of Gear Ratio Estimation The settings of Moving Direction Limit and Motion Limit are conflict Wrong setting of Cogging Torque Compensation Tuning Tuning not support without encoder...
  • Page 409 伺服產品/Servo Products                              –                              Driver Alarm Manual. 1st Single Axis ID Alarm Name Unexpected disturbance torque protection function is not supported Alarm Content...
  • Page 410 Turn off drive power, remove motor and wire, measure if P/N(+/-) and U/ V/W are shorted. Short circuits indicate a broken transistor. Once certain of damage, contact distributor or Syntec representative to check hardware. Check if motor 3 phase's resistances are equal. If not, this may indicate motor coil damage, which activates this alarm.
  • Page 411 Alarm Content Hall Current Sensor(IA) failure Possible Cause U phase current senses loop failure Possible Solution Contact distributor or Syntec representative to check hardware. 15.3 AL-1E Hall sensor error 2 All in one ID AL-123 2nd Single Axis ID 1st Single Axis ID...
  • Page 412 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause Torque limit too low Motor overload Severe speed command change Rotor inertia set incorrectly...
  • Page 413 1st Single Axis ID AL-2E Alarm Name Control Board Error Alarm Content Triggered when drive's control board has internal communication error. Possible Cause Control board is failure. Possible Solution Send back to distributor or Syntec representative for hardware repair. AL-XX description – 413...
  • Page 414 伺服產品/Servo Products                              –                              Driver Alarm Manual. 15.8 AL-2F Incorrect setting of operational curve for V/f control All in one ID AL-500 2nd Single Axis ID...
  • Page 415 Make sure fixture is correctly mounted. Rotate motor and check if 1st feedback mechanical angle changes. Rotate motor and check if 2nd feedback mechanical angle changes. If not, replace encoder and send defective to Syntec or authorized representative for repairs. 15.10 AL-3C Spindle Posing Failure...
  • Page 416 伺服產品/Servo Products                              –                              Driver Alarm Manual. 15.11 AL-3D Encoder Offset Searching Failure All in one ID AL-420 2nd Single Axis ID...
  • Page 417 AL-4A  Alarm Name Syntec Encoder Runs in Bootloader Mode Alarm Content When 1st encoder is Syntec Encoder and is Running in Bootloader Mode, alarm occurs. Possible Cause Power failure or disconnection during firmware update process Possible Solution Update firmware again and restart.
  • Page 418 Set Pn-900 to 22, and then reboot the drive Please look up manual of Pn-900(P3-20). Refresh setting with correct ones. Setup correct Pn-901 and restart Drive. Refer to "Syntec Parameter Manual" for setup detail Upgrade drive installation package according to encoder type 15.17 AL-4D 2nd Serial Encoder Communication Type is Wrong...
  • Page 419 Set Pn-920 to 22, and then reboot the drive Please look up manual of Pn-920(P6-80). Refresh setting with correct ones. Setup correct Pn-921 and restart Drive. Refer to "Syntec Parameter Manual" for setup detail Upgrade drive installation package according to encoder type.
  • Page 420 Encoder External(1) Thermal Sensor is unplugged Content Possible Encoder External(1) Thermal Sensor is not plugged correctly Cause Encoder external(1) Thermal Sensor is broken Abnormal power supply voltage of 1st encoder With SYNTEC encoder, encoder external(1) thermal sensor type setting error AL-XX description – 420...
  • Page 421 Possible Upgrade driver version. Solution Problems from the motor not supplied by Syntec shall be resolved in following steps:  First ensure the encoder communication type is supported by the current software version of Syntec driver. Then inquire the retailer or manufacturer for trouble shooting.
  • Page 422 Data read from encoder is unable to be interpreted. Possible Solution Upgrade driver version. Problems from the motor not supplied by Syntec shall be resolved in following steps:  First ensure the encoder communication type is supported by the current software version of Syntec driver.
  • Page 423 伺服產品/Servo Products                              –                              Driver Alarm Manual. 15.24 AL-7B Linear Motor Magnetic Pitch Setting Error All in one ID AL-451 2nd Single Axis ID...
  • Page 424 Tamagawa 25 bit encoder: Encoder internal temperature is higher than 105 Celsius degree or protection level Pn-746. Possible Cause Cooling system failure Version compatibility Thermal sensor signal error With SYNTEC encoder, 2nd encoder internal thermal sensor type setting error Encoder hardware malfunction AL-XX description – 424...
  • Page 425                             Driver Alarm Manual. Possible Solution Check and change cooling system. If using SYNTEC, Nikon, Panasonic, Mitsubishi encoders, please check up Pn-D65. If using FeeDat, Tamagawa or Delta encoders, please resolve problem and restart driver.
  • Page 426 伺服產品/Servo Products                              –                              Driver Alarm Manual. 15.29 AL-11 Motor Overheat All in one ID AL-200 2nd Single Axis ID 1st Single Axis ID...
  • Page 427 Check regenerative resistor's specs, refer to "Wiring and Signals" section of manual. Check if AC power supply is compatable with drive. If the above two scenarios are ruled out, contact distributor or Syntec representative to check hardware. 15.31 AL-13 Low Voltage...
  • Page 428 Taiwan Technical Center(Syntec) for correct motor parameters and load them. If vibration of the machine can be observed, tune gain parameters Pn-100 to Pn-102(P2-01 to P2-03).
  • Page 429 Measure if UV, UW, VW resistances are equal (Not recommended when resistance to ground is infinite). Turn off drive power and measure if P/N(+/-) and U/V/W are shorted. Short circuits indicate a broken transistor. Once certain of damage, contact distributor or Syntec representative to check hardware. Detailed Instructions AL-15 Issue Toubleshooting 备注...
  • Page 430 Alarm Content Drive DSP detects internal watchdog reset. Possible Cause System operation is malfunction. Possible Solution Send back to distributor or Syntec representative for hardware repair. 15.36 AL-19 Servo On Timeout All in one ID AL-52F 2nd Single Axis ID 1st Single Axis ID...
  • Page 431 Check up input voltage if lower than Pn-640(P5-00) supply voltage. Make sure of specification match between driver rated supply, wiring and Pn-640(P5-00) setting. Send back to Syntec or authorized representative. 15.37 AL-20 Zero Speed Check Fail All in one ID AL-530...
  • Page 432 Triggered when power stage reports abnormality. Possible Cause Cooling fan is malfunction or failure. Possible Solution Check If cooling fan is damage, if so, send back to distributor or Syntec representative for hardware repair. 15.40 AL-23 Encoder Index Error All in one ID AL-301 2nd Single Axis ID...
  • Page 433 Counter equals encoder resolution or not. If not , send back to distributor or Syntec representative to check hardware. Set encoder pole number correctly and reboot driver. Refer to "Syntec motor encoder grounding program" section of manual Replace encoder Detailed Instructions AL-23 Issue Trouble Shooting 15.42 AL-24 Encoder Direction Error...
  • Page 434 Check if parameter Pn-902(P3-21) is equal to resolution or not. If not, set encoder resolution to correct value and reboot driver Check parameter Pn-90A(P3-30), set encoder pole pair number correctly and reboot driver Send back to distributor or Syntec representative to check hardware AL-XX description – 434...
  • Page 435 Check if parameter Pn-902(P3-21) is equal to and resolution or not. If not, set encoder resolution to correct value and reboot driver Send back to distributor or Syntec representative to check hardware Set encoder pole pair number correctly and reboot driver 15.46 AL-26 Motor Pole Number Error...
  • Page 436 Alarm Content Drive fails to receive signals from the encoder . Possible Cause With Syntec motors after manufacturing date of 2021/05, the older driver may not support its communication.  Encoder wire is untied or unconnected Encoder communication interface setting error Encoder port number setting error...
  • Page 437                             Driver Alarm Manual. Possible Solution With Syntec motors after manufacturing date of 2021/05, it is recommended that upgrade driver version at least 3.0.13. Check if encoder wiring and pin definitions are correct or not. Refer to "Wiring and signal"...
  • Page 438 Pulse number detected is different in each revolution Possible Cause Encoder cable malfunction Encoder malfunction Possible Solution Replace cable. Send to Syntec or authorized representative. 15.51 AL-29 Motor Parameter Estimation Failure - Abnormal Output Command All in one ID AL-4 2nd Single Axis...
  • Page 439 伺服產品/Servo Products                              –                              Driver Alarm Manual. 15.52 AL-30 V/f Overcurrent All in one ID AL-501 2nd Single Axis ID 1st Single Axis ID...
  • Page 440 伺服產品/Servo Products                              –                              Driver Alarm Manual. 15.54 AL-32 Over Torque 2 All in one ID AL-204 2nd Single Axis ID 1st Single Axis ID...
  • Page 441 Refer to "Syntec motor encoder grounding program" section of manual Slowly shift axis by MPG (manual pulse generator) and confirm whether Index Counter equals encoder resolution or not. If not , send back to distributor or Syntec representative to check hardware.
  • Page 442 If they differ not, set encoder resolution to correct value correct encoder resolution value and restart drive and reboot drive. Check parameter Pn-92A(P6-90), set encoder pole pair number correctly and reboot driver Send back to authorized dealer or Syntec Corp. for repairs. 15.58 AL-36 2nd Encoder no feedback All in one ID AL-314 2nd Single Axis ID...
  • Page 443 With none of encoder plugged, that means the encoder used probably not support 2-4 tuning. In this case, please using Encoder Offset Searching 3-4 tuning or contact distributor or Syntec representative. 15.59 AL-38 Excessive position error between 1st and 2nd feedback...
  • Page 444 Replace cable. Check if joining between encoder cable and motor is double end grounded. Check if encoder and motor are grounded. Send back to Syntec or authorized representative. 15.61 AL-41 Encoder external(1) Thermal Sensor Over Temperature All in one ID AL-321 2nd Single Axis ID...
  • Page 445 Thermal sensor signal error Motor's Thermal Sensor wire unconnected to Encoder external(1)'s temperature sensing wire(the yellow and green line of the encoder, respectively) With SYNTEC encoder, encoder external(1) thermal sensor type setting error Encoder hardware malfunction Possible Solution Check and change motor cooling system.
  • Page 446 Version compatibility Thermal sensor signal error Motor's Thermal Sensor wire unconnected to Encoder external(1)'s temperature sensing wire(the yellow and green line of the encoder, respectively) With SYNTEC encoder, 2nd encoder external(1) thermal sensor type setting error Encoder hardware malfunction AL-XX description – 446...
  • Page 447 Version compatibility Thermal sensor signal error Motor's Thermal Sensor wire unconnected to Encoder external(2)'s temperature sensing wire(the yellow and green line of the encoder, respectively) With SYNTEC encoder, 2nd encoder external(2) thermal sensor type setting error Encoder hardware malfunction AL-XX description – 447...
  • Page 448 Nikon encoder, check drive's status parameter Pn-D95 and other encode's alarms first. if using Syntec encoder and version from 2.0.8 or 2.1.1, which support "over temperature self-diagnosis", then probably occurs "Encoder extreme over temperature".
  • Page 449 If the drive is v2.x servo drive with a Nikon encoder, check drive's status parameter Pn-D95 and other encode's alarms first. if using Syntec encoder and version from 2.0.8 or 2.1.1, which support "over temperature self-diagnosis", then check temperature feedback and settings.
  • Page 450 If the drive is v2.x servo drive with a Nikon encoder, check drive's status parameter Pn-D96 and other encode's alarms first. If using Syntec encoder and version from 2.0.8 or 2.1.1, which support "over temperature self-diagnosis", then probably occurs "Encoder extreme over temperature".
  • Page 451 Make sure the shielding wire attached to encoder inside the junction box is connected to the motor's ground wire. Replace encoder. If this is a recurring issue, send back to authorized dealer or Syntec Corp. for repairs Detailed Instructions AL-15 Issue Trouble Shooting 【Pn-D95】Enc Error Status ALMC...
  • Page 452 Make sure the shielding wire attached to encoder inside the junction box is connected to the motor's ground wire. Replace encoder. If this is a recurring issue, send back to authorized dealer or Syntec Corp. for repairs 【Pn-D96】2nd Enc Error Status ALMC Detailed Instructions 15.70 AL-53 Inverter Type Error...
  • Page 453 Change the value of Power Stage ID(P5-07) to Power Stage ID read(D1-70) if not consistent If Power Stage ID read(D1-70) is equal to zero, please send back to Syntec Corp. 15.71 AL-54 Encoder Z Index Shift All in one ID AL-306 2nd Single Axis ID...
  • Page 454 AL54/AL306 doesn't go off. Long term countermeasure: Imported ultimate solution into manufacture process since 2018/1/11 Send the encoder to Syntec or authorized representative for repair. Non-Syntec encoder: Check the encoder is contaminated by dust or oil. Check the gap between sensor and encoder is correctly.
  • Page 455 Long term countermeasure: Imported ultimate solution into manufacture process since 2018/1/11 Send the second encoder to Syntec or authorized representative for repair. Non-Syntec encoder: Check the encoder is contaminated by dust or oil. Check the gap between sensor and encoder is correctly.
  • Page 456 Alarm Content Encoder parameter download process is unsuccessful Possible Cause With Syntec motors after manufacturing date of 2021/05, the older driver may not support its communication.  The parameters read back from encoder is incorrect. Signal transfer error due to the poor contact of the first encoder's pin...
  • Page 457 *With this alarm occurring, we would not recommend saving parameters permanently. If alarm doesn't occur after rebooting, parameters have been read correctly. If this problem reoccurs, please contact dealer or Syntec Corp. for repairs. 15.75 AL-59 2nd Encoder Download Parameters Fail All in one ID AL-335 2nd Single Axis ID...
  • Page 458 伺服產品/Servo Products                              –                              Driver Alarm Manual. 1st Single Axis ID AL-62 Alarm Name Spindle Posing Deviate Alarm Content Position deviated after posing complete...
  • Page 459 HCFA 2nd encoder's multi-turn data is incompatible to single-turn data. Possible Check encoder for dust or oil contamination Solution If this is a recurring issue, send back to authorized dealer or Syntec Corp. for repairs 【Pn-D96】2nd Enc Error Status ALMC Detailed Instructions...
  • Page 460 伺服產品/Servo Products                              –                              Driver Alarm Manual. 15.80 AL-68 1st Encoder over speed when power on All in one ID AL-308 2nd Single Axis ID...
  • Page 461 伺服產品/Servo Products                              –                              Driver Alarm Manual. Possible Cause Nikon encoder speed exceeds 250RPM right after power on. If alarm occurs when motor isn't running, encoder malfunction is possible If the second encoder is Panasonic Encoder,the motor's speed must run below 100RPM when power is on.
  • Page 462 Pn-D76(D1-47) Serial Encoder overtime error count If this alarm occurs when saving parameters, reset alarm and permanently resave parameters again. If issue is recurring, contact dealer or Syntec Corp. for repairs. 15.85 AL-76 2nd Encoder Register Access Error All in one ID AL-339 2nd Single Axis ID...
  • Page 463 Serial Encoder overtime error count b.If this alarm occurs when saving parameters, reset alarm and permanently resave parameters again. c.If issue is recurring, contact dealer or Syntec Corp. for repairs 15.86 AL-77 Rotor Position Error All in one ID AL-230 2nd Single Axis ID...
  • Page 464 伺服產品/Servo Products                              –                              Driver Alarm Manual. 15.87 AL-78 Load Inertia Value Error All in one ID AL-414 2nd Single Axis ID...
  • Page 465 Tamagawa 25 bit encoder: Encoder internal temperature is higher than 105 Celsius degree or protection level Pn-742. Possible Cause Motor cooling system failure Version compatibility Thermal sensor signal error With SYNTEC encoder, encoder internal thermal sensor type setting error Encoder hardware malfunction AL-XX description – 465...
  • Page 466                             Driver Alarm Manual. Possible Solution Check and change motor cooling system. If using SYNTEC, Nikon, Panasonic, Mitsubishi encoders, please check up Pn-D61. If using FeeDat, Tamagawa or Delta encoders, please resolve problem and restart driver.

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