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Summary of Contents for ALOE CARE HEALTH Mobile Companion 2
- Page 1 Mobile Companion 2...
- Page 3 Contents Welcome Let's Get Set Up Get to Know Your Device Connect to Your Care Team...
- Page 5 Welcome! Your new Mobile Companion 2, with automatic fall detection*, is a small, wearable and pocket-friendly device that uses GPS technology to help independent adults stay safe and connected, whether at home or on-the-go. The Mobile Companion 2 is supported by the...
- Page 6 Let's Get Set Up...
- Page 7 Let’s Get Set Up Before getting started, let’s make sure you have everything you need. 1. Mobile Companion 2 2. Charging Station 3. Belt Clip 4. Plug Adapter 5. Lanyard 6. Power Cord Questions? Call 1-888-256-3227 or email support@getaloecare.com...
- Page 8 Let's Get Set Up...
- Page 9 Plug In 1. Assemble the power cord, plug, and charging station. For easy charging, place the charging station on a flat surface in a convenient area, such an an entryway table, or a bedside table. 2. Once plugged into an outlet, the charging station light will turn on.
- Page 10 Let's Get Set Up...
- Page 11 Dock Insert your Mobile Companion on the plugged-in charging station so it connects to the gold contacts. The SOS button should be facing forward. Questions? Call 1-888-256-3227 or email support@getaloecare.com...
- Page 12 Let's Get Set Up...
- Page 13 Press Firmly press button 1 on the side of the device. After a few minutes, you will hear the "Welcome" activation voice prompt. When prompted, press the SOS button and follow the device prompts to activate your device. If there are any issues or errors, the device will tell you what to do next.
- Page 14 Let's Get Set Up...
- Page 15 Listen Once activated, you will hear a chime followed by a voice prompt, “Your device has successfully connected to the network and set-up is now complete.” Tip: After successful activation, your device will give you the option to listen to a device walk-through. We suggest listening to this to get to know your new Mobile Companion.
- Page 16 Speaker Call Primary Contact Status Lights In-call volume + Lanyard Slot Device Status In-call volume - Call Emergency Response Team Microphone Gold Contacts Get to Know Your Device...
- Page 17 Get to Know Your Device Network: AT&T network coverage, where available. Location Detection: Offers peace-of-mind to caregivers and help will arrive right where needed in an emergency. Voice Feedback: Clear, pre-recorded voice prompts make interactions easy. Waterproof: Safe to wear in the shower and during daily activities without worry.* Tip: Clean with plain water and a gentle, lint-free cloth.
- Page 18 Call Primary Contact Device Status Call Emergency Response Team Cancel Request Get to Know Your Device...
- Page 19 The Buttons Call Emergency Response Team: Press the SOS button for approximately 1 second until you hear the voice prompt. After the SOS button press, there’s a few second delay, giving you the option to cancel. Cancel Request/End-Calls: Quick-press SOS. Call Primary Contact: Press the top side button, labeled “1,”...
- Page 20 Get to Know Your Device...
- Page 21 Charging With the SOS button facing forward, insert your Mobile Companion into the charging station. You will hear the voice prompt, “Your device is charging,” and you will see a solid green and flashing red light on the device. The charging station will also pulse red when charging. Note: Once the device is fully charged, the red light on the device will turn off and the charging station will stop pulsing and turn purple.
- Page 22 Get to Know Your Device...
- Page 23 Turning It On (and Off) Press the top side button, labeled “1,” for approximately 1 second, until you feel it vibrate and see all three lights flash on. You will then hear, “Your device is powering on.” Off: Press and hold the bottom side button, labeled “2,”...
- Page 24 Get to Know Your Device...
- Page 25 The Companion Lights Green: Green indicates normal operation and that device is connected to network. Blue: Primary Contact or Device Status call in progress. Red: Device has low battery and needs to be charged (solid red) OR device charging is in progress (flashing red). ...
- Page 26 Get to Know Your Device...
- Page 27 The Charger Lights 1. Red/Pulsing Red: Device is charging. 2. Purple: Device is not on the charging station Charging station is plugged in and ready for use. Device on the charging station Device is fully charged. Questions? Call 1-888-256-3227 or email support@getaloecare.com 25...
- Page 28 Get to Know Your Device...
- Page 29 Test a Call 1. Press the SOS button for approximately 1 second, until you hear a voice prompt. 2. The device will connect to the Emergency Response Team. 3. Once you’ve connected, simply tell them: “Hi, this is [your name]. I was testing my Mobile Companion. I don’t need medical assistance.”...
- Page 30 Belt Clip Lanyard Dotted Tab Toggle Loop Get to Know Your Device...
- Page 31 Attachment Accessories Belt Clip: 1. Slip bottom of device into bottom of belt clip. 2. Press device into the holder until it securely snaps into place. Tip: Press the dotted tab to release the device. Lanyard: 1. Pinch sides of toggle to release it from lanyard. 2.
- Page 32 Connect to Your Care Team...
- Page 33 Connect to Your Care Team The Mobile Companion 2 provides button-activated communication, automatic fall detection, and 24/7 access to our Emergency Response Team. Get familiar with your new device through testing (see page 27) and learn how caregivers can stay informed during emergencies.
- Page 34 Connect to Your Care Team...
- Page 35 Our Response Team The Response Team handles emergency events for independent adults. Emergency events triggered by an SOS button press or detected fall will notify the Response Team. Once on a call, a team member will communicate with the independent adult to determine if emergency services are requested.
- Page 36 Connect to Your Care Team...
- Page 37 The Caregiver App Caregivers can open the ‘Aloe Care Health’ app and tap the Mobile Companion Card to see: • Network strength, battery level & GPS location • Device location (‘Find my device’) • Sensitivity levels for fall detection (can be adjusted) •...
- Page 38 Important Contact Information Emergency Response Team 1-800-481-2700 Add this phone number to your contacts to avoid missing critical calls during an emergency.
- Page 39 General Messages & Alerts 1-850-820-3227 Text messages about battery life, emergency updates, etc. Customer Support 1-888-256-3227 support@getaloecare.com Tip: Place a Primary Contact call using the side button labeled “1” on the device to learn & save the Mobile Companion’s unique phone number to your address book.
- Page 40 1-888-ALOECARE (1-888-256-3227) web: support.aloecare.com • email: support@getaloecare.com © 2023 Aloe Care Health, Inc.
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Questions and answers
Red light is blinking red continually even though it is fully charged. I tried unplugging the device docking station and plugging it back in and that did not resolve the problem. Can you please advise me how to fix this thank you.
A continually blinking red light on the ALOE CARE HEALTH Mobile Companion 2 indicates that the device is charging. To fix this, ensure the device is properly placed on the charging station with the gold contacts aligned. Once fully charged, the light will no longer blink red.
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