ALOE CARE HEALTH Mobile Companion Go Manual
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ALOE CARE HEALTH Mobile Companion Go Manual

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M O B I L E C O M P A N I O N G O

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Summary of Contents for ALOE CARE HEALTH Mobile Companion Go

  • Page 1 Get to Know M O B I L E C O M P A N I O N G O...
  • Page 3 The Mobile Companion Go is a small, wearable, and pocket-friendly device that uses GPS technology to help independent adults stay safe and connected, whether at home or on the go.
  • Page 4 Hi There! We’re Here to Help Sometimes setup can be tricky. Reach out if you’re experiencing difficulties or have product-related questions. Our customer support team is happy to help. 1-888-ALOECARE (1-888-256-3227) support.aloecare.com support@aloecare.com...

  • Page 5: Table Of Contents

    Part 1 Mobile Companion Go How It Works Buttons Set Up Charging Light Modes Powering On & Off Lanyard...

  • Page 7: Mobile Companion Go

    Meet Your New Mobile Companion Go First, unpack the Mobile Companion box and lay the items on a table. Collect your items— 1. Mobile Companion 2. Charging Station 3. Power Cord 4. Plug Adapter 5. Lanyard...
  • Page 8 Speaker Lanyard Slot Gold Contacts Status Lights...

  • Page 9: How It Works

    How It Works Quickly receive assistance whether at home or on the go. Runs On: AT&T network coverage, where available. Location Detection: Offers peace of mind to caregivers and allows prompt care to arrive right where needed. Multi-Sensory Feedback: The combination of sight, sound, and vibration feedback make device interactions easy.
  • Page 10 Test Voice Help...

  • Page 11: Buttons

    The Buttons Help: Press and hold until you hear the voice prompt and feel a vibration. After pressing the Help button, there's a 10-second delay, letting you cancel before reaching the Emergency Response Team. Cancel Requests/End Calls: Quick-click the Help button. Test: To test the device, press and hold the test button on the side of the device.
  • Page 12 Gold Contacts...

  • Page 13: Set Up

    Set Up the Charging Station 1. Assemble the power cord, plug, and charging station. Place the charger on a flat surface in a convenient area, such as an entryway table, or bedside table, for easy charging. 2. Then, insert the plug into a nearby outlet. Ensure the cord doesn't feel loose and is inserted fully into the port on the back of the charger.
  • Page 14 Indicator...

  • Page 15: Charging

    Charging the Device Dock your Mobile Companion on the charging station, so the help button is facing forward, allowing the gold contacts to connect. The Mobile Companion should fit snugly inside the charging station and automatically power on, as confirmed by the red indicator light, device vibration, chime, and voice prompt "Charging."...
  • Page 16 Status...

  • Page 17: Light Modes

    Status Light Modes Green - Network : Blinks when the Mobile Companion is working. This light should blink consistently when the Mobile Companion is on. Blue - Location: Blinks during active searches for the device location or when GPS services are in use. - Power: Blinks when the device battery is low.
  • Page 18 Test Help...

  • Page 19: Powering On & Off

    Powering On & Off Power OFF : Press and hold the test + help buttons until you feel a vibration. All lights on the device will turn off within 1 minute. Power ON: Press and hold the test + help buttons or place the device on the charging station.

  • Page 21: Lanyard

    Attaching the Lanyard Wear the Mobile Companion, so it's close by when you need it. Lanyard: 1. Pinch the sides of the toggle to release it from the lanyard. 2. Slip the toggle loop through the lanyard slot, then push the head of the toggle through the loop.
  • Page 22 Connect & Care The Mobile Companion Go provides button-activated communication, fall detection, and 24/7 access to our Emergency Response Team.* Get familiar with your new device through testing and learn how caregivers can stay informed during emergencies. *This device is dependent on AT&T network coverage to work.
  • Page 23 Part 2 Response Team Caregiver App Fall Detection Voice Prompts Caller ID Care & Cleaning Run a Test...

  • Page 25: Response Team

    Our Response Team The Response Team handles emergency events for independent adults. Emergency events activated via the Help button or a detected fall—will notify the Response Team. Once on a call, a team member can communicate with the independent adult to determine if emergency services are requested and contact emergency services as needed.

  • Page 27: Caregiver App

    The Caregiver App Caregivers can open the app and tap the Mobile Companion card to access stats and features like— • Network connectivity strength. • Turn automatic fall detection on/off. • Battery level. • GPS location. The in-app map connects with native Apple Maps and Google Maps to provide location details and directions.

  • Page 28: Voice Prompts

    Detecting a Fall When the Mobile Companion detects a fall event, you'll hear the following: "A fall has been detected. Press the help button to cancel." Fall detection does not detect 100% of falls. T IP If able, users should always push the help button when they need help.

  • Page 29: Caller Id

    Caller ID Add these phone numbers to your contacts to avoid missing critical communications (like emergency response calls, text notifications, alerts, etc.). • Emergency Response Team: 1-800-481-2700 • Aloe Care Alerts: 1-850-820-3227 Care & Cleaning When needed, clean the Mobile Companion and accessories with plain water and a gentle, lint-free cloth.
  • Page 30 Test...

  • Page 31: Run A Test

    Run a Test Run a test to familiarize yourself with your Mobile Companion and to ensure your device is working. 1. Press and hold the test button until you hear the voice prompt. 2. Please wait while your device connects to the test center.
  • Page 32 Aloe Care Health, Inc. Copyright © 2022 6 2 6 - 0 0 0 2 6...

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