Cupra CHARGER CONNECT 2 User Manual

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CUPRA CHARGER

CONNECT 2 & PRO 2

USER MANUAL

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Summary of Contents for Cupra CHARGER CONNECT 2

Page 1 CUPRA CHARGER CONNECT 2 & PRO 2 USER MANUAL...
Page 2 Manufacturer of this charger: eSystems MTG GmbH Bahnhofsraße 100 73240 Wendlingen Germany CUPRA Charger is distributed by Elli – a brand of the Volkswagen Group Volkswagen Group Charging GmbH Karl-Liebknecht-Str. 32 10178 Berlin Germany Version 1 24.06.2024...
Page 3: Table Of Contents
5.2 Connecting the charger with the My CUPRA app ....... . 14 5.3 Information on the overview screen .
Page 4: Gen Eral In For Matio N
CUPRA Charger Con- You can contact us by phone or by e-mail. The contact nect 2, CUPRA Charger Pro 2, and CUPRA Charger Pro 2 information can be found on the last page of the manual. Eichrecht, unless expressly indicated otherwise. All safe- ty precautions relating to the charger must therefore be observed for each of the models.
Page 5: Safety Precautions
S AFE TY P REC AU TIONS THE FOLLOWI NG S ECTION S CONTA I N GENERAL I N FORMATI ON T HAT REFE RS TO THE US E OF SY M BOL S THE CHAR GE R. The symbols used in this document have the following Danger meaning: Failure to observe the instructions contained in this...
Page 6 If the charger is modified by a non-certified electrician, Elli and you start charging. CUPRA reserve the right to reject any warranty • Make sure that the charging cable is not damaged claims. (kinked, pinched, or run over).
Page 7 Caution Do not insert fingers or other objects into the socket. This could lead to injuries or damage to the charger. • Do not insert fingers into the socket. • Always make sure to replace the protective cap after charging with the Type 2 plug to protect the socket from moisture.
Page 8: P R Oduct Overvie W
Wi-Fi hotspot Wi-Fi LTE* Residual DC 6 mA current detection Software Update via the My CUPRA app updates (over the air) * Data volume only included in our backend for a term Housing of 10 years. Front panel Electricity meter Charging cable...
Page 9: Scope Of Delivery
2. 3 S COP E O F D ELI VE RY 2 .4 ACC ES S DATA The package contents may include more screws The charger ships with a letter that contains the access than are needed. data. This includes the following information: Part Information Definition...
Page 10: Disp Lay Elem Ents A N D Co N T R O L
D ISPLAY E L EM E NTS AN D CO N T ROLS LED DE SCR IPTIO N L ED STATUS RFID status House status LED is moving* Charger status LED lights up* Vehicle status LED flashes* * Green light is shown as an example; the system also uses white, blue, and orange LED indicators.
Page 11 Status description Display Authentication required. If the upper icon flashes white, use your charging card or the app for authentication. Authentication successful. If the upper icon flashes green, authentication via the charging card or app was successful. Authentication rejected. If the upper icon flashes red five times, authentication via the charging card or app was not successful.
Page 12: Start Ing T He C Ha R Ge
1. Connect the charger to the network using an appropriate ation of the charger. We recommend that you use the Ethernet cable. My CUPRA app for the daily operation of your charger. You may have to check the network configuration if the switch used requires this for new network users.
Page 13 No connection to web browser established via Alternative procedure for networks that do not transmit Ethernet cable their SSID for security reasons and are therefore not displayed in the list of detected networks: If no connection could be established: 1. Select the “Add Wi-Fi” option on the “Wi-Fi connections” 1.
Page 14: Authentication With The Charger
CONNECTING THE C HARGER WITH THE M Y CUPRA APP To be able to use all of the charger’s online services, you must connect your charger to your CUPRA account. 1. Download the My CUPRA app. 2. Create an account or log in.
Page 15: Information On The Overview Screen
• Energy consumption shown as a charging curve: authorization via A graphical representation of the energy consumption • OCCP backend the My CUPRA in kWh is shown for the current charging session. app. connection is activated and • Display of the network status for all networks: Ethernet,...
Page 16 • The LED light on the front panel flashes green; Basic charging see Section 3 Display Elements and Controls. In the charger configuration, the state of charge is displayed The charger automatically switches to basic charging in the event of an error. It is still possible to charge accordingly in the overview.
Page 17: Free Charging
Configuration of a maximum charging current In addition to the RFID cards supplied, all standard can be useful if no energy management system RFID cards of NFC Forum type 1–5 can also be used. is connected to the charger. 1. Select the “Vehicle management authorization list” 2.
Page 18: Managing Ocpp Settings
This information is provided by your backend service Information and instructions on the functions offered provider: and the configuration can be found in the My CUPRA app. Simply follow the instructions in your app. • URL of the OCPP backend server 5 .9 CONFIGUR ING GENERAL...
Page 19 5.9.3 SETT IN G THE LA NGUAG E 3. Use the slider to adjust the brightness. • Manual control: The brightness is permanently set 1. Select the “Charger settings – Language” option via the to the selected value, regardless of the light sensor navigation.
Page 20: Restarting The Charger
5 .1 1 RESET TO FACTORY SETTING S 5 .9. 6 D ISP LAYIN G T HE EL ECTRIC ITY M ETER STATU S For service users only. 1. Select the “Charger settings – Electricity meter” option via the navigation. With the exception of the country code, all indi- vidual settings are reset to the factory settings, The following electricity meter data is displayed under such as the authorization lists.
Page 21 For the service user. 5.12 .2 U PDATIN G THE S OF TWA R E VI A THE MY CU PR A A PP 1. Select the “Software update” option via the navigation. As soon as a new software version is available, a pop-up 2.
Page 22: Serv I Ce And Clean In
SE RVICE AN D CLE A NI NG I N SPE CTI ON DUR IN G IN IT IA L COMMIS SI ONI NG 6 .1 CAR RYING OUT P ERIOD IC During initial commissioning, a qualified electrician must check the charger for correct installation and IN SP ECTIO NS electrical safety (e.g., in Germany in accordance with DIN VDE 0100).
Page 23: Performing A Self-Test
T RO UBLESH OOTI NG ER ROR CATEGOR IE S PER F OR M ING A SELF-TE ST There are the following error categories: The charger performs an automatic self-test of its com- Error category Error description ponents during each start-up. In addition, the internal residual current device is checked before each charging Fatal •...
Page 24 In the event of an error of category fatal, the charger DELET E E RR OR LI ST must usually be restarted to rectify the error. If the error can be rectified during ongoing operation, 1. On the “Error log” screen, select the “Delete passive it will be displayed as active even after the cause errors”...
Page 25 Error code Error category Type of error Corrective action 0x100101 Fatal Residual current (DC) Residual currents can occur during the charging detected. session. The charger detects these and switches itself off as a precaution. These currents can also be caused by unwanted side effects originating with the domestic installation.
Page 26 Error code Error category Type of error Corrective action 0x500001 Fatal Faulty control of LEDs. The LED display no longer operates reliably. Restart the charger. If the error is still displayed after repeated restarts, contact Customer Support. 0xC00304 Fatal Incompatible software If necessary, repeat the last software update carried version of power controller out;...
Page 27 Error code Error category Type of error Corrective action 0xE10202 Critical Overvoltage on phase L1. Have the installation checked by a qualified electrician. The electrical connection in particular must be checked and repaired if necessary (high- voltage resistance measurement, visual inspection for kinks, crushing, etc.).
Page 28 Error code Error category Type of error Corrective action 0xE10251 Critical Input current on phase L3 Have the installation checked by a qualified too high. electrician. The electrical connection in particular must be checked and repaired if necessary (high- voltage resistance measurement, visual inspection for kinks, crushing, etc.).
Page 29 Error code Error category Type of error Corrective action 0xFF0404 Critical Charging is not possible Wait until the charger has cooled down to due to critical temperature a sufficient operating temperature. Ensure that (sensor in the output path the ambient temperature is not excessively high. or at the output of load If the charger is installed in a location where it is relay 2).
Page 30 Error code Error category Type of error Corrective action 0x300201 Non-critical LTE connection or For example, use a smartphone to check whether authentication error. LTE reception in the vicinity of the charger is adequate in terms of the signal strength. Ensure that the access data has been entered correctly.
Page 31 Error code Error category Type of error Corrective action 0x401012 Non-critical Vehicle error The charger identified an ISO 15118-capable vehicle (invalid service ID). and established a connection, but it determined that the protocol used is incompatible. Check the configuration on the vehicle. Alternatively, you can resort to basic charging.
Page 32 Error code Error category Type of error Corrective action 0x40101C Non-critical Vehicle error The charger identified an ISO 15118-capable vehicle (incorrect charging and established a connection, but it determined parameters). that the protocol used is incompatible. Check the configuration on the vehicle. Alternatively, you can resort to basic charging.
Page 33 Error code Error category Type of error Corrective action 0x402005 Non-critical Request from the OCPP Has no effect on active or future charging sessions. server not supported. Contact Customer Support if necessary. 0x402006 Non-critical Unknown data received Has no effect on active or future charging sessions. from OCPP server.
Page 34 Error code Error category Type of error Corrective action 0xFF0402 Non-critical Reduced charging current Allow for a longer charging time. Ensure that the due to high temperature ambient temperature is not excessively high. (sensor in the input path If the charger is installed in a location where it is or at the output of load exposed to direct sunlight or where there is little air relay 2).
Page 35: Initiating Emergency Measures
INIT IAT ING EMERGE NCY MEASUR ES Emergency measures may only be initiated by a certified electrician. Danger Contact with live parts poses an immediate risk to life due to electrocution. • Observe the following safety rules in an emergency, while performing troubleshooting, or when carrying out electrical work on the charger: ·...
Page 36: Sh Utt I N G Down T He Charg
SHUTT ING DOWN 8.2 DIS ASS EMBL ING THE C HARGER TH E C HARGE R The charger may only be disassembled by a certified electrician. Warning Danger Risk of injury and damage to property if personnel are not adequately trained or qualified. Contact with live parts poses an immediate risk to life This can result in serious injuries and damage to due to electrocution.
Page 37: Ap Pendi
APPEN D IX 9.2 PRODUCT FEATURES LEG AL NOTICE The charger and the enclosed charging cards have been CE-certified by the © 2024 – This document contains material that is the manufacturers and bear the CE logo. property of Volkswagen Group Charging GmbH (Elli) The accompanying declarations of and material that is the property of eSystems MTG conformity can be found at https://...
Page 38: Disposal
9 .4 DIS P O SAL In Germany: Retailers with a sales area designated for Dispose of the appliance in accordance with EEE of at least 400 square meters and food retailers with the applicable local disposal regulations. a total sales area of at least 800 square meters are obli- gated to take back WEEE free of charge if they offer EEE several times a year or on a permanent basis and make it Electric and electronic equipment (EEE) is marked with...
Page 39: Glossary
9.5 GLOS SARY Abbreviations Definition Abbreviations Definition Measuring Instruments Directive °C Celsius Near Field Communication, °F Fahrenheit contactless data transmission Ampere OCPP Open Charge Point Protocol Alternating current Personal identification number COM software Power Line Communication Charging point operator PSK encryption Direct current Electronic key, personal unblocking key...
Page 40 CUPRA Charger is distributed by Elli – a brand of the Volkswagen Group Volkswagen Group Charging GmbH Karl-Liebknecht-Str. 32 10178 Berlin Germany www.elli.eco Customer Support https://www.elli.eco/en/contact...

This manual is also suitable for:

Charger pro 2