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Summary of Contents for Skoda Charger Connect
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User Manual Škoda Charger Connect Škoda Charger Pro...
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Manufacturer of this charger: eSystems MTG GmbH Bahnhofsraße 100 73240 Wendlingen Germany Škoda Charger is distributed by Elli – a brand of the Volkswagen Group Volkswagen Group Charging GmbH Karl-Liebknecht-Str. 32 10178 Berlin Germany Version 1 24.06.2024...
This manual is intended for both users and certified electricians. It contains important information on how Customer Support to use the charger. If you have any questions about the charger or this Please note that the term “charger” refers to all models, manual, please do not hesitate to get in touch including, for example, Škoda Charger Connect, Škoda with us. You can contact us by phone or by e-mail. Charger Pro, and Škoda Charger Pro Eichrecht, unless The contact information can be found on the last page expressly indicated otherwise. All safety precautions of the manual. relating to the charger must therefore be observed for each of the models. In this document, the term “charger” refers to the entire charger, including...
1.2 Safety precautions The following sections contain general information that refers to the use of the charger. Symbols Danger The symbols used in this document have the following meaning: Failure to observe the instructions contained in this document may cause the user to be exposed Symbols used and what they mean to electric shock, resulting in serious injury or death. 1., a., or I. Measures to be followed • The charger may only be installed by certified in the specified order. electricians who are able to install the charger properly and safely according to DIN VDE • Measures to be followed 0100-600 and identify potential hazards. in no particular order. • If you are not sure how to use the charger after Texts with this symbol contain reading this document, request assistance at additional information.
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Danger Warning Installation, maintenance, repair, and relocation of this The use of a damaged charger (e.g., expanded charger by a non-certified electrician can lead to a risk housing, cracks in the charging cable, etc.) could of electric shock, resulting in serious injury or death. expose the user to electrical components and pose a risk of electric shock, which could result in injury • Only certified electricians may install, maintain, or death. repair, and relocate the charger. If the charger is modified by a non-certified electrician, Elli and • Always ensure that the charger is undamaged Škoda reserve the right to reject any warranty before you start charging. claims. • Make sure that the charging cable is not damaged • The user must not attempt to maintain or repair (kinked, pinched, or run over). the charger as it does not contain any user- serviceable parts. Extensions or adaptations that • Take precautions to ensure that the socket does are not described in the user manual will invalidate not come into contact with heat sources, dirt,...
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Caution Do not insert fingers or other objects into the socket. This could lead to injuries or damage to the charger. • Do not insert fingers into the socket. • Always make sure to replace the protective cap after charging with the Type 2 plug to protect the socket from moisture. Information If the charging cable is not fully unwound during the charging session, the cable may overheat and damage the charger. • Before charging your vehicle, make sure that the charging cable is fully unwound and that there are no overlapping loops. Transportation and storage • Disconnect the power supply before removing the charger for storage or relocation. • Only transport and store the charger in its original packaging. • Store the charger in a dry environment within the temperature range specified in the technical data and without exposing it to direct sunlight (see Technical data sheet). eSystems MTG GmbH/Volkswagen Group Charging GmbH shall only accept liability for the condition of the charger at delivery and for work carried out by the manufacturer’s technical staff.
2.3 Scope of delivery The charger ships with a letter that contains the access data. This includes the following information: The package contents may include more screws than are needed. Information Definition Wi-Fi SSID SSID Wi-Fi identifier of the charger. Part On delivery, the Wi-Fi identifier Basic charger contains a device-specific sequence of numbers. This can be changed Cover by the user in the charger configuration. Design frame Wi-Fi Network key (password) for charger Charging cable (permanently mounted) password access via Wi-Fi hotspot (with WPA2 and WPA3). Assembly and installation manual Host name Identification of the charger...
Display Elements and Controls LED description LED status RFID status 5 Off 2 House status 6 LED is moving* 3 Charger status 7 LED lights up* 4 Vehicle status 8 LED flashes* * Green light is shown as an example; the system also uses white, blue, and orange LED indicators. Please note the color of the statuses described below.
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Status description Display Authentication required. If the upper icon flashes white, use your charging card or the app for authentication. Authentication successful. If the upper icon flashes green, authentication via the charging card or app was successful. Authentication rejected. If the upper icon flashes red five times, authentication via the charging card or app was not successful. Charging session in progress. If the green line moves from the house icon to the vehicle icon, your car is being charged. Fully charged. As soon as your car is fully charged, the entire LED bar lights up green. The charging session is paused. If the central LED flashes green, the charging session has been interrupted. The charging session will resume automatically, e.g., when sufficient energy is available or at the beginning of a charging schedule. Critical error (house). If the LED below the house icon flashes orange, the charger has detected a problem with the connection to your home’s electrical connection. For further information, consult Section 7 Troubleshooting. Critical error (charger).
Starting the Charger 4.2 C onfiguring charger network settings User roles 4.2.1 Ethernet For service users only. It is necessary to log in as a service user to perform settings during installation and make systems settings Prerequisite: An Ethernet cable must be installed on the charger. Such settings are marked “For service to connect the charger via Ethernet. user only” and may only be carried out by certified electricians. 1. Connect the charger to the network using an appropriate Ethernet cable. The standard user role is intended for use in daily operation of the charger. We recommend that you You may have to check the network configuration use the MyŠkoda app for the daily operation of your if the switch used requires this for new network users.
4.2.2 Integrating the charger into Prerequisite: You need an eSIM card for LTE modem the Wi-Fi home network use to connect the charger via LTE. The eSIM card is already installed in the Pro versions of the charger. For service users only. The Wi-Fi hotspot can also remain active in client mode. 1. Log in to the charger configuration. The charger has a pre-installed internal firewall 2. Select the “LTE connections” option via and security mechanisms for IP-based network the navigation. communication. 3. Activate the “LTE” option on the “LTE connections” • Only install the charger in a private network and use screen. a firewall there too. Default setting: LTE is activated. • Use either WPA2 (default setting) or WPA3 for secure Wi-Fi use. The following information is displayed: • Signal strength of the LTE connection as a bar Wi-Fi operation with unencrypted protocols or...
Operation 5.3 Information on the overview screen 5. 1 Logging in/out The system information is displayed in the overview. Use the standard user role for use in daily The background of the overview has the color operation. System settings may only be set of the state of charge LED on the front panel; or changed by a certified electrician. see Display Elements and Controls. The following system information is displayed: Logging in to the charger configuration • Charging status 1. Open the web browser and enter the host name into the address bar as found on the charger access data · No vehicle connected card to launch the charger configuration. · Vehicle is connected Alternatively, you can scan the QR code on the access data card to log in automatically. · Vehicle is charging If the charger configuration does not open, · Charging paused enter the IP address of the charger (10.0.2.
5.4 Charging the vehicle • Basic charging 5.4.1 Start charging The charger automatically switches to basic charging in the event of an error. It is still possible to charge 1. Plug the charging cable into the vehicle. the vehicle. The charger charges without any further action on the part of the user. Functions such The charger issues a charging authorization and starts as energy management, Plug & Charge, and other the charging process in one of the ways detailed below: communication cannot be used. • Free charging The LED light on the front panel lights up depending on the state of charge; see Section 3 Display Elements The charger issues a charging authorization without and Controls. In the charger configuration, the state any interaction between the user and the vehicle. of charge is displayed accordingly in the overview. Default setting: activated • Private charging 5.4.2 Charging with the RFID card Authentication is required in order for the charger Prerequisites: The RFID card is registered and to issue a charging authorization. The table below added to the charger’s authorization list; see Section provides an overview of the different authentication...
5.4.3 Pause charging 5.4.6 Charging information and settings This function is only available for vehicles with Configuring the maximum current extended communication (ISO 15118). 1. Select the “Charging management – charging Charging breaks are controlled based on a charging settings” option via the navigation. schedule. Configuration of a maximum charging current The LED light on the front panel flashes green; can be useful if no energy management system see Section 3 Display Elements and Controls. is connected to the charger. In the charger configuration, the state of charge is displayed accordingly in the overview. 2. Set a value for the maximum charging current (A) on the “Charging current” screen. 5.4.4 Stop charging The maximum value that can be set is automatically limited by the current carrying capacity of the vehicle, The charging session can be stopped or terminated...
5.6.1 Adding RFID cards to the authorization list 5.6.2 Changing the RFID card name via charger configuration 1. Select the “Vehicle management authorization list” option via the navigation. Warning 2. Select the RFID card you want to edit. Risk of injury from RFID sensor for people with a pacemaker or defibrillator. 3. Change the name in the “RFID card name” field and confirm this by clicking “Save.” • If you are wearing a pacemaker, keep at least 60 cm away from the RFID sensor located at the front 5.6.3 Removing the RFID card from the panel of the charger. authorization list • If you are wearing a defibrillator, keep at least 1. Select the “Vehicle management authorization list” 40 cm away from the RFID sensor located option via the navigation.
5.9 C onfiguring general settings 4. Enter the ID for the charge point in the Charge point OD/EVSE ID field. 5.9.1 Setting the brightness of LEDs The EVSE ID is provided by the CPO. If the automatic brightness setting is activated 5. Select Establish connection. (default setting), the brightness of the LEDs is controlled depending on the readings of the light T he connection is established. “Connection started” sensor. If the automatic brightness setting is is displayed as the status, and the “Disconnect” deactivated, the brightness of the LEDs remains option is available. at a constant level. 6. You can optionally activate/configure the following 1. Select the “Charger settings – LED brightness” settings: option via the navigation. • A llow remote start of the charging session: 2. Activate/deactivate the brightness via Remote authentication of a charging session, “Set brightness automatically.”...
3. Enter the PUK and confirm your entry by clicking 5.9.6 Displaying the electricity meter status “Send PUK.” 1. Select the “Charger settings – Electricity meter” Pay attention to proper spelling of the PUK. option via the navigation. After entering it incorrectly five times, the next attempt will only be possible after a delay. The following electricity meter data is displayed under Device data: 4. Assign a new password as the PUK is only intended as an emergency code. • Manufacturer/Type • Status: 5.9.3 Setting the language · Active 1. Select the “Charger settings – Language” option via the navigation. · Connected 2. Select the desired language from the list of lan- · Error guages. The language of the web browser is used by default. · N ot equipped if the charger does not have an electricity meter 5.9.4 Setting units • H ardware version...
5. 1 2 Updating the software If the charger is connected via OCPP, these functions are deactivated. The software is downloaded automatically. Caution Do not disconnect the charger from the power Display change log supply when installing a new update. This could lead to injuries or damage to the charger. 1. Select the “Software update” option via the navigation. • Ensure a continuous power supply to the charger when performing a software update. 2. Click “Change log.” • Always make sure to replace the protective cap The change log with information on all updated after charging with the Type 2 plug to protect software components is displayed. the socket from moisture. 5.12.2 Updating the software via the MyŠkoda app As soon as a new software version is available, a pop-up 5.12.1 Information on software updates window opens in your app.
Service and Cleaning Inspection during initial commissioning 6. 1 Carrying out periodic inspections During initial commissioning, a qualified electrician must check the charger for correct installation and electrical safety (e.g., in Germany in accordance with DIN VDE Warning 0100). You can download the commissioning report at https://www.elli.eco/en/downloads/. Risk of injury and damage to property if personnel are not adequately trained or qualified. Prepare inspection in accordance with German Standard Weights and Measures Law (Eichrecht) This can result in serious injuries and damage to property. This information is only relevant for the Charger Pro Eichrecht. • Only trained and suitably qualified personnel may work on the charger. 1. Clean the charger for calibration. 2. Contact and commission a provider of certified Some periodic inspections may only be carried out inspections in good time before the calibration...
Troubleshooting Error categories 7. 1 Performing a self-test There are the following error categories: The charger performs an automatic self-test of its Error category Error description components during each start-up. In addition, the internal residual current device is checked before Fatal • Charging session is aborted each charging session. • Charging is no longer possible If an error is detected during the self-test, it is recorded in the error log; see Section 7.2.1 Error • Charger must be restarted; log. The corresponding LED behavior can be found contact Customer Support in Section 3 Display Elements and Controls. if necessary Critical • Charging session is sometimes 7.2 Correcting errors interrupted 7.2.1 Error log...
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In the event of an error of category fatal, Delete error list the charger must usually be restarted to rectify the error. If the error can be rectified during 1. On the “Error log” screen, select the “Delete passive ongoing operation, it will be displayed as active errors” option as soon as there are only passive even after the cause has been rectified. This will errors in the error list. persist until the charger is restarted. 2. Restart the charger; see Section 5. 1 0 Restarting Once the cause of the error has been rectified, the charger. the status of the error immediately changes to passive. 3. Proceed with troubleshooting if the error LED does not light up white and the error list is still not empty. 4. Correct the errors according to priority if several errors are displayed. Start with fatal errors followed by critical errors and lastly non-critical errors. 7.2.3 Error codes Error code Error category Type of error Corrective action...
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Error code Error category Type of error Corrective action 0x100100 Fatal Incorrect reference value for Restart the charger. If the error is still displayed after residual current monitoring. repeated restarts, contact Customer Support. 0x100101 Fatal Residual current (DC) Residual currents can occur during the charging detected. session. The charger detects these and switches itself off as a precaution. These currents can also be caused by unwanted side effects originating with the domestic installation. 1. H ave a qualified electrician check the domestic installation of the charger. 2. D isconnect the charger from the vehicle or restart it. 0x100102 Fatal Internal fault in the residual Restart the charger. If the error is still displayed after...
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Error code Error category Type of error Corrective action 0x500001 Fatal Faulty control of LEDs. The LED display no longer operates reliably. Restart the charger. If the error is still displayed after repeated restarts, contact Customer Support. 0xC00304 Fatal Incompatible software If necessary, repeat the last software update carried version of power controller out; see Section 5. 1 2.2 Manual software update. and comm controller. If the error is still displayed after a successful software update, contact Customer Support. 0xE102A0 Fatal Error in power board...
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Error code Error category Type of error Corrective action 0xE10202 Critical Overvoltage on phase L1. Have the installation checked by a qualified electrician. The electrical connection in particular must be checked and repaired if necessary (high-voltage resistance measurement, visual inspection for kinks, crushing, etc.). If the installation is not free of faults or done correctly, contact Customer Support. 0xE10203 Critical Undervoltage on phase L1. Have the installation checked by a qualified electrician. The electrical connection in particular must be checked and repaired if necessary (high-voltage resistance measurement, visual inspection for kinks, crushing, etc.). If the installation is not free of faults or done correctly, contact Customer Support. 0xE10212 Critical Overvoltage on phase L2. Have the installation checked by a qualified electrician. The electrical connection in particular must be checked and repaired if necessary (high-voltage resistance measurement, visual inspection for kinks, crushing, etc.). If the installation is not free of faults or done correctly, contact Customer Support. 0xE10213 Critical Undervoltage on phase L2.
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Error code Error category Type of error Corrective action 0xE10251 Critical Input current on phase L3 Have the installation checked by a qualified too high. electrician. The electrical connection in particular must be checked and repaired if necessary (high-voltage resistance measurement, visual inspection for kinks, crushing, etc.). If the installation is not free of faults or done correctly, contact Customer Support. 0xE10300 Critical Frequency of the electrical If there is a fault with the house grid connection, connection outside the charger cannot be operated until the fault has the permissible range. been rectified. Have the installation checked by a qualified electrician. The electrical connection in particular must be checked and repaired if necessary (high-voltage resistance measurement, visual inspection for kinks, crushing, etc.). If the installation is not free of faults or done correctly, contact Customer Support. 0xFF0101 Critical Charging is not possible due Wait until the charger has warmed up to a sufficient to low temperature (sensor...
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Error code Error category Type of error Corrective action 0xFF0404 Critical Charging is not possible Wait until the charger has cooled down due to critical temperature to a sufficient operating temperature. Ensure that (sensor in the output path the ambient temperature is not excessively high. or at the output of load If the charger is installed in a location where it relay 2). is exposed to direct sunlight or where there is little air circulation, this can lead to high temperatures. 0XD20002 Critical Internal communication Restart the charger. If the error is still displayed after error between power board repeated restarts, contact Customer Support. and comm board during start-up.
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Error code Error category Type of error Corrective action 0x300201 Non-critical LTE connection or For example, use a smartphone to check whether authentication error. LTE reception in the vicinity of the charger is adequate in terms of the signal strength. Ensure that the access data has been entered correctly. Alternatively, use a different network connection. 0x300202 Non-critical LTE signal strength too low. Wait until a signal level of sufficient strength is available or switch to Ethernet or Wi-Fi if necessary. Check the location of your charger and make sure that it is not blocked by obstacles that affect the LTE signal. If reception conditions are inadequate, use an LTE repeater if necessary. 0x300300 Non-critical Faulty RFID module. Restart the charger. If the error is still displayed after starting the charger again, charging can only be authorized using one of the other authentication options or by disabling authentication. If the RFID module is still not working correctly, contact...
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Error code Error category Type of error Corrective action 0x401012 Non-critical Vehicle error The charger identified an ISO 15118-capable vehicle (invalid service ID). and established a connection, but it determined that the protocol used is incompatible. Check the configuration on the vehicle. Alternatively, you can resort to basic charging. 0x401013 Non-critical Vehicle error The charger identified an ISO 15118-capable vehicle (invalid payment method). and established a connection, but it was unable to detect a suitable payment method. If you want to use the vehicle for Plug & Charge, check whether a suitable certificate is installed on the vehicle. Alternatively, you can resort to basic charging. 0x401014 Non-critical Vehicle error The charger identified an ISO 15118-capable vehicle (service selection). and established a connection, but it determined that the protocol used is incompatible. Check the configuration on the vehicle. Alternatively, you can resort to basic charging. 0x401015 Non-critical Plug & Charge certificate The charger identified a Plug & Charge-capable...
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Error code Error category Type of error Corrective action 0x40101C Non-critical Vehicle error (incorrect The charger identified an ISO 15118-capable vehicle charging parameters). and established a connection, but it determined that the protocol used is incompatible. Check the configuration on the vehicle. Alternatively, you can resort to basic charging. 0x40101D Non-critical Vehicle error The charger identified an ISO 15118-capable vehicle (invalid charging profile). and established a connection, but it determined that the protocol used is incompatible. Check the configuration on the vehicle. Alternatively, you can resort to basic charging. 0x40101E Non-critical Vehicle error The charger identified an ISO 15118-capable vehicle (invalid rate selection). and established a connection, but it determined that the protocol used is incompatible. Check the configuration on the vehicle. Alternatively, you can resort to basic charging. 0x401020 Non-critical Vehicle error (no charging...
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Error code Error category Type of error Corrective action 0x402004 Non-critical Charging authentication via Check whether you have used the correct means OCPP has failed. of authentication (RFID card) and/or whether LED status: authentication the vehicle used has been authorized for the charger. rejected. 0x402005 Non-critical Request from the OCPP Has no effect on active or future charging sessions. server not supported. Contact Customer Support if necessary. 0x402006 Non-critical Unknown data received Has no effect on active or future charging sessions. from OCPP server. Contact Customer Support if necessary. 0x403000 Non-critical Software update server Check the network connection of the charger not available. to ensure that it is properly connected to the internet. Restart the update. If the error is still displayed after attempting the update again, contact Customer Support.
Error code Error category Type of error Corrective action 0xFF0302 Non-critical Reduced charging current Allow for a longer charging time. Ensure that due to high temperature the ambient temperature is not excessively high. (sensor in the input path If the charger is installed in a location where it or at the output of load is exposed to direct sunlight or where there is little relay 1). air circulation, this can lead to high temperatures. 0xFF0402 Non-critical Reduced charging current Allow for a longer charging time. Ensure that due to high temperature the ambient temperature is not excessively high. (sensor in the input path If the charger is installed in a location where it or at the output of load is exposed to direct sunlight or where there is little relay 2). air circulation, this can lead to high temperatures. 0xFF0902 Non-critical Reduced charging current Allow for a longer charging time. Ensure that due to high temperature...
Shutting Down the Charger 8.2 Disassembling the charger The charger may only be disassembled Warning by a certified electrician. Risk of injury and damage to property if personnel Danger are not adequately trained or qualified. This can result in serious injuries and damage Contact with live parts poses an immediate risk to life to property. due to electrocution. • Only trained and suitably qualified personnel may • Observe the following safety rules in an emergency, work on the charger. while performing troubleshooting, or when carrying out electrical work on the charger: · De-energize the charger. Warning · Check that there is no voltage present. Risk of injury due to improper disassembly. · Secure it against being switched on again. Errors made during disassembly can lead to life- · Ground and short-circuit the charger. threatening situations and may result in severe damage to property. · C over adjoining live parts and secure the danger area. • Observe all instructions on disassembly. 1. Observe all safety rules listed on the warning notice 8. 1 Taking the charger out of service to ensure that there is no voltage present.
9.4 Disposal In Germany: Retailers with a sales area designated for EEE of at least 400 square meters and food retailers Dispose of the appliance in accordance with with a total sales area of at least 800 square meters the applicable local disposal regulations. are obligated to take back WEEE free of charge if they offer EEE several times a year or on a permanent basis and make it available on the market. In the case Electric and electronic equipment (EEE) is marked with of distribution using means of distance communication, the symbol of a crossed-out wheeled bin. This indicates the retailer’s sales area shall include all storage and that the corresponding EEE must be collected and dispatch areas. disposed of separately from regular domestic waste at the end of its service life. As the end-user, you are When supplying a new EEE to an end-user, distributors legally obligated to separate collection. must take back free of charge, at the point of supply or in the immediate vicinity thereof, a WEEE of the Electric/electronic equipment can be returned free equivalent type that largely fulfills the same functions of charge to local collection points in your area. as the new EEE. The addresses of collection points can be obtained from your local or municipal council. Free return of up to three (3) electric or electronic devices per type of device, if no external dimension It is your responsibility to delete any personal data exceeds 25 centimeters, is also possible in the retail found on WEEE. shop or in its immediate vicinity without the purchase of new EEE. If your WEEE contains removable/rechargeable batteries or lamps, remove them prior to disposing Find out if there are similar regulations in place in your of the WEEE and take them to a separate collection country (if you reside outside of the United States).
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9.5 Glossary Abbreviations Definition Abbreviations Definition Measuring Instruments Directive °C Celsius Near Field Communication, °F Fahrenheit contactless data transmission Ampere OCPP Open Charge Point Protocol Alternating current Personal identification number COM software Power Line Communication Charging point operator PSK encryption Direct current Electronic key, personal unblocking key DHCP Communication protocol, Dynamic...
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Škoda Charger is distributed by Elli – a brand of the Volkswagen Group Volkswagen Group Charging GmbH Karl-Liebknecht-Str. 32 10178 Berlin Germany www.elli.eco Customer Support https://www.elli.eco/en/contact...
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