Summary of Contents for REDSTONE REX Series
- Page 1 Redstone Systems, Inc. REX Series User Manual REX20 REX50 REX200 REX500 REX1000 http://www.redstonesystems.com...
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Page 2: Amendment Records
Amendment Records Document Rev.01(May 2022) This manual is applicable to REX20/REX50/REX200/REX500/REX1000... -
Page 3: Manualdescription
ManualDescription This manual shows how to use REX’s features step by step. Some features need to be preset by administrator before you can use. Please refer toAdministrator Manual for presetting the features by using Web utility. -
Page 4: Table Of Contents
Contents Amendment Records ..............................2 Manual Description ............................... 3 Contents ................................... 4 Contents of Figure ................................. 5 Contents of Table................................7 1 Basic Operation ................................1 1.1 Determining Your Extension Number ............................1 1.2 Making Calls ....................................1 1.2.1 Calling another Extension ............................1 1.2.2 Calling the Operator ..............................2 1.2.3 Calling an Outside Party ..............................3 2 Extension Features ............................... -
Page 5: Contents Of Figure
Contents of Figure Figure 1-1 Determining extension number .............................1 Figure 1-2 Direct dialing ................................1 Figure 1-3 Dialing with a prefix ..............................2 Figure 1-4 Direct dialing ................................2 Figure 1-5 Dialing with a prefix ..............................2 Figure 1-6 Dialing with a prefix ..............................3 Figure 1-7 Direct dialing ................................3 Figure 2-1 Extension lock ................................1 Figure 2-2 Extension unlock ................................1... - Page 6 Figure 3-1 Managing the features with *99 voice menu ........................2 Figure 3-2 Menu for a trunk incoming call (with the account code verified for identification) .............3 Figure 3-3 Menu for a trunk incoming call (with the handset's phone number verified for identification) ........4...
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Page 7: Contents Of Table
Contents of Table Table 4-1 Feature codes .................................1... -
Page 9: Basic Operation
REX Series User Manual Basic Operation Determining Your Extension Number Operation: lift the handset and press #00. Determining extension number Extension number Off-hook Press #00 Listen to extension number Making Calls Calling another Extension There are two ways to call another extension depending on the dialing scheme of the system set by your administrator. -
Page 10: Calling The Operator
User Manual REX Series Dialingwith a prefix Extension number Off-hook Hear dial tone Press * Press extension number Hear ring back tone Calling the Operator There are two ways to call the operator depending on the dialing scheme set by your administrator. -
Page 11: Calling An Outside Party
REX Series User Manual Calling an Outside Party There are two ways to call an outside party depending on the dialing scheme set by your administrator. Dialing with a prefix: press outbound prefix and followed by the party’s numbers. Dialingwith a prefix... -
Page 13: Extension Features
REX Series User Manual Extension Features Extension Lock You can lock up your extension if you don’t want others to make outbound calls on your extension. Extension lock *771 Off-hook Press *771 Hear confirmation tone On-hook Unlock the phone before calling the outside parties. -
Page 14: Speed Dialing
User Manual REX Series Speed Dialing You can assign a 2-digit speed dial code to your frequently dialed phone number for convenience. Set up speed dial code Extension/outbound number +# Speed dial code Off-hook Press*74 Enter 2-digit code Enter “extension/outbound Hear confirmation On-hook number +#”... -
Page 15: Hotline
REX Series User Manual Hotline Hotline allows you to make a call to the preset destination by lifting your handset. Your administrator can select one of the following two hotline types for you: Immediate hotline: lift your handset, and the call to the preset destination will be made immediately. -
Page 16: Call Pickup And Call Pickup Blocking
User Manual REX Series Call Pickup and Call Pickup Blocking Call pickup allows you to answer calls on other extensions with your handset. The system provides call pick up in various scenarios. Direct Pickup: answer a call by entering the specific extension number. -
Page 17: Call Waiting
REX Series User Manual Group Pickup: answer a ringing call in your group. Group pickup Off-hook Press *56 Talk A group is made up of certain number of extensions, set by your administrator. You can disallow other people to pick up calls on your extension. -
Page 18: Call Hold
User Manual REX Series Put your current call on hold, and talk to the waiting party. Place the original party on hold Talk Hear dial tone Hook-flash Speak with the call waiting party Talk to two calls alternately. Talk to two parties alternately... -
Page 19: Call Transfer
REX Series User Manual Talk to two call parties alternatively Talk Hook-flash Speak with the call waiting party Call Transfer You can transfer a call to the third party with one of the following two ways: Explicit Call Transfer: you talk to the third party before transferring the call to him/her. -
Page 20: Call Parking
User Manual REX Series Call Parking Call parking allows you to put a call on hold on a “parking location” and continue the conversation on another extension. During the waiting period, the caller listens to on-hold music. The system provides nine parking locations to use. -
Page 21: On-The-Fly Recording
REX Series User Manual CallingamongThree Parties Two-way calling 3-way calling and call hold Extension/outbound number Talk Press ** Dial extension/outbound number 3-way calling and call hold …………………………………………………………………………………………………………… 3-way calling and call hold 3-way calling Talk Press ## 3-way calling ……………………………………………………………………………………………………………... -
Page 22: Call Forking
User Manual REX Series Call Forking Call forking allows the system to take an incoming call and ring not only your extension but also another device which you pre-selected. Set up forkingnumber Forking number +# Dial “forking number +#” Hear confirmation tone... -
Page 23: Secretary Assistance
REX Series User Manual Secretary Assistance This feature allows the system to take a call to your extension, which is not from your secretary, and automatically redirect it to your secretary’s extension. You can choose to redirect any call to your secretary or just incoming calls from outside. -
Page 24: Direct Inward System Access (Disa)
User Manual REX Series Direct Inward System Access (DISA) This feature allows you to get access to the system from outside and make call as you are using your extension. The access will be verified either with the cellphone number which makes the call, or with your extension number and the PINyou entered after entering *33. -
Page 25: Barge-In
REX Series User Manual Call monitoring Extension number+# Listen to the conversation Press *34 Dial “extension number+# ” Listen to the conversation Off-hook The privilege should be assigned by your administrator. You cannot monitor the conversation on the extension which enables blocking call monitoring. -
Page 26: Do Not Disturb
User Manual REX Series Callback on Busy The other party's extension On-hook automatically rings Off-hook Press *31 On-hook Callback If the other party's extension is idle but your extension is busy, the callback is annulled. Do not Disturb If you don’t want to be disturbed by incoming calls, you can set up DND to automatically reject incoming calls. -
Page 27: Incoming Call Number Binding
REX Series User Manual Incoming Call Number Binding If an external call number is bound with an extension number, incoming calls go directly to the bound extension without greetings. You can pick up the extension and dial *66 to bind the call number that you just hung up on (dial *67 to unbind the call number if required). -
Page 28: 99 Voice Menu
User Manual REX Series *99 Voice Menu The voice menu allows you to manage the features on your extension. Managing the featureswith *99 voice menu Press 1 for call forwarding. Press 2 for voicemail. Press 3 for do not disturb. - Page 29 REX Series User Manual Menu for a trunk incoming call (with the account code verified for identification) Pilot number Password + # Dial pilot number Press *99 Dial “password + #” Off-hook Press 1 for call forwarding. Press 2 for voicemail.
- Page 30 User Manual REX Series Menu for a trunk incoming call (with the handset's phone number verified for identification) Press 1 for call forwarding. Pilot number Press 2 for voicemail. Press 3 for do not disturb. Press 4 for call forking.
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Page 31: Appendix: Feature Codes
REX Series User Manual Appendix: Feature Codes Feature codes Operation Feature Analog phone SIP phone Extension Lock Lock: press *771. Lock: press *77, sendkey and 1. Unlock: press *770, enter the pin number, Unlock: press *77, send key and 0. Enter the ... - Page 32 User Manual REX Series Operation Feature Analog phone SIP phone Call Forking Activate: press *75 followed by the Activate: press *75 and send key followed extension ended with #; by the extension ended with #; Press *75 followed by the outbound prefix Press *75 and send key followed by the and the phone number ended with #.
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