Troubleshooting; I Can't Connect To The Internet - T-Mobile TM-G5240 User Manual

Introduction
This section provides solutions to problems that can occur during the installation and
operation of the TM-G5240.
Note: It is recommended that you use an Ethernet connection to configure the TM-G5240
wireless router.

I can't connect to the Internet

Check the lights for the TM-G5240.
• Power light – solid green
• Internet light – blinking green
• Port light (any port 1-4) – blinking green for data activity or solid green for no activity
but has good connection
Confirm that all cables are connected correctly and securely.
• The modem is connected to your high speed internet connection.
• The modem is connected to the Internet port of the TM-G5240.
• The computer is connected to one of the numbered ports (1-4) on the TM-G5240.
• The TM-G5240's power adapter is connected to an electrical outlet.
Power off all devices (unplug if needed) and power on each device in the following order:
• Cable or DSL modem
• TM-G5240
• Computer
If you have a static IP address, make sure your computer's Internet settings are set to
DHCP for the initial setup. See How do I assign static IP address section in this manual.

Troubleshooting

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T-Mobile TM-G5240 Wireless Router User Manual
Version 0.7 041807