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Table of Contents
Related Manuals for Bizhub vCare C3850
Summary of Contents for Bizhub vCare C3850
- Page 1 Example Configuration Guide bizhub C3850, C3350, 4750, 4050 v3.3 4/09/2018...
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Page 2: Table Of Contents
Table of Contents ……………………….…………………………………………………..…2 1: Table of Contents …………………………………………………..…3 2: Requirements/Contact information. vCare Requirements………………………………………………………………..3 Requirements……………………………………………………………..3 Network vCare Technical Support Contact Information…….…………………………….3 ………………………………………………………………….4 3: Operation Panel Overview ……………………….………………………………………………….5 4: Administrator Mode Administrator Mode Configuration………………………………………………….5 Accessing Administrator Mode ………………………………………….5 Date & Time Settings …………………………………………………….5 ……………………….…………………………………………………..………6 5: Service Mode... -
Page 3: 2: Requirements/Contact Information
Device Registration: The device must be registered to the vCare System for HTTP This is an or 1-Way e-mail communication protocol. example vCare Firmware: When configuring CS Remote Care on these units, bizhub C3850/C3350 configuration and bizhub 4750/4050 have required Engine and Controller Firmware levels. connection guide. -
Page 4: 3: Operation Panel Overview
Operation Panel Operation Panel Machine Operation Panel Overview Configuration of these models is performed using the machine’s Operation Panel. Item Name Description Touch Panel Touch portion of Operation Panel. [Menu] button Touch to change Menu Views of the Operation Panel. [Number Pad] button Opens the digital Number Pad. -
Page 5: 4: Administrator Mode
Administrator Mode Administrator Mode Configuration Accessing Administrator Mode Administrator Mode is used configuration of the Date & Time settings of the MFP as well as customer Proxy Server Settings if required for the connection process. Step Step description Access the Main Menu. Press the button. -
Page 6: 5: Service Mode
Service Mode CS Remote Care Configuration Accessing CS Remote Care CS Remote Care is accessed through the Service Mode. Step Step description Access the Main Menu. Press the button. Press the [Counter] button. Access the Counter Menu. Bring up the digital keypad if Press the button. -
Page 7: 5-A: Cs Remote Care Http Configuration
Service Mode CS Remote Care HTTP Configuration CS Remote Care Configuration Server Settings HTTP configuration settings for the Server Settings is always configured to point to the vCare HTTP Server URL. Step Step description Press the [Maintenance Default Settings] button, Choose HTTP then the [System Settings] button. - Page 8 Service Mode CS Remote Care HTTP Configuration CS Remote Care Configuration Server Settings (Cont’d.) HTTP configuration settings for the Server Settings is always configured to point to the vCare HTTP Server URL. Step Step description Press the [Proxy Server] button, the [Off] button, Turn off the Proxy Server and then the [OK] button.
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Page 9: Cs Remote Care Configuration Detail Settings
Service Mode CS Remote Care HTTP Configuration The Center ID CS Remote Care Configuration Detail Settings is the vCare ComServerID # the unit was most recently registered to. Note: Ram Clear will clear Detail Settings and Basic Settings. This is required to set up CS Remote Care after it has Step... - Page 10 Service Mode CS Remote Care HTTP Configuration CS Remote Care Configuration Detail Settings (cont’d.) Notification Settings must be configured as shown and outlined or History/Past Data for the selected Center Notification Items will not be collected. Step Step description Select [Notification Settings] and then press the Access Schedule 1.
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Page 11: Connecting The Unit To The Vcare System
Service Mode CS Remote Care HTTP Configuration Connecting the unit to the vCare System The Initial Transmission is the first connection to the vCare System. If successful, Start Maintenance Maintenance Complete must be performed. Step Step description Press the [Maintenance Default Settings] button. Access the Maintenance Default Settings Menu. -
Page 12: 5-B: Cs Remote Care 1-Way E-Mail Configuration
Service Mode CS Remote Care 1-Way E-Mail Configuration CS Remote Care Configuration Server Settings The Server Settings can be configured communicate directly with vCare or be pointed to send to the customer’s internal E-Mail server for non- standard connections. Step Step description Press the [Maintenance Default Settings] button, Choose SMTP... - Page 13 Service Mode CS Remote Care 1-Way E-Mail Configuration CS Remote Care Configuration Server Settings (Cont’d.) The Server Settings can be configured communicate directly with vCare or be pointed to send to the customer’s internal E-Mail server for non- standard connections. Step Step description Press the [TX Settings] button.
- Page 14 Service Mode CS Remote Care 1-Way E-Mail Configuration CS Remote Care Configuration Server Settings (Cont’d.) The Server Settings can be configured communicate directly with vCare or be pointed to send to the customer’s internal E-Mail server for non- standard connections. Step Step description Press the [SMTP Authentication] button.
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Page 15: Cs Remote Care Configuration Detail Settings
Service Mode CS Remote Care 1-Way E-Mail Configuration CS Remote Care Configuration Detail Settings The Center ID is the vCare ComServerID # which the unit was registered The E-Mail Address to be configured is based on which vCare ComServerID # the unit is registered to, and is not... - Page 16 Service Mode CS Remote Care 1-Way E-Mail Configuration CS Remote Care Configuration Detail Settings (cont’d.) Notification Settings must be configured as shown and outlined or History/Past Data for the selected Center Notification Items will not be collected. Step Step description Select [Notification Settings] and then press the Access Schedule 1.
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Page 17: Connecting The Unit To The Vcare System
Service Mode CS Remote Care 1-Way E-Mail Configuration Connecting the unit to the vCare System The Initial Transmission is the first connection to the vCare System. If successful, Start Maintenance Maintenance Complete must be performed. Step Step description Press the [Maintenance Default Settings] button. Access the Maintenance Default Settings Menu. -
Page 18: Http Error Codes
Troubleshooting Common vCare communication Error Codes These codes may appear under the Communication Log. Transmission Error codes can HTTP Error Codes be found under Code Code Description Recommended Action Troubleshooting 0### Transmission error ###: http responding Check the http server. section of the code (hexadecimal).
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