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Rac SEVEN User Manual

With audio assisted install
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S E V E N
with Audio Assisted Install
User Guide
Enabling users to stay safe,
confident, and connected.

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Summary of Contents for Rac SEVEN

  • Page 1 S E V E N with Audio Assisted Install User Guide Enabling users to stay safe, confident, and connected.
  • Page 2 SEVEN is your new 4G/3G personal emergency response system that operates on the cellular network. The SEVEN base unit and personal help button are easy to use and reliable. SEVEN has many safety features to ensure you can send a request for help when needed, and communicates with you via voice messages, and light indicators under the buttons.

  • Page 3: What You Will Need

    Keep this guide near your SEVEN for easy reference. • To be in an area where there is good 4G cellular coverage for SEVEN. • To make sure you have set aside time to complete the installation process, it should take approximately 10 minutes.

  • Page 4: Installation Process

    1. Remove SEVEN, plug pack, and personal help button from the box. 2. Place SEVEN in selected location. 3. Using the supplied plug pack, connect SEVEN to power. This will start the voice messages to step you through the install process.
  • Page 5 5. SEVEN will ask you to press the Help button when you are ready to start, which moves you to the next step, checking the cellular connection. SEVEN will attempt to connect to the cellular network and say, “Please wait while I connect to the cellular network.”...
  • Page 6 6. Testing the Range of Your Personal Help Button Once you have successfully established a good cellular connection, it is time to test the range between SEVEN and your pendant. SEVEN will automatically proceed to Test Mode and instruct you to check the most frequently visited areas of your home and garden.
  • Page 7 “Your alert is being sent.” This will repeat until it is successful, or there is a problem. If SEVEN is unable to send its message for any reason, it will say, “There is a problem sending your call for help, trying again.”...
  • Page 8 S E V E N AAI User Guide Button Functions and Lights The Power button is backlit green to indicate that SEVEN is on. Press the Power button to hear the status spoken. Hold to turn the base unit off, press to turn it on.
  • Page 9 Press the Help button to send an emergency alert to monitoring. The lights under the Help button will rotate while the alert is in progress. The Help button will be dimly backlit during normal operation so it Help can be located in the dark. For assistance call RAC 1300 131 979...

  • Page 10: Requesting Help

    Following an alert being sent to monitoring you will hear the operator speak, you can communicate with them by speaking to the base unit through the hands-free speakerphone. When the operator ends the call, SEVEN will automatically hang up. Warning: You will only be able to speak with the operator if you are within hearing distance of the base unit.

  • Page 11: Cancelling An Alarm

    These are rare events but because they are outside our control, we cannot accept any responsibility for damages or other consequences resulting from any failure. If you suspect your system is damaged or not functional, please perform a ‘System Test’. For assistance call RAC 1300 131 979...

  • Page 12: Turning On And Off

    If you are relocating, you will need to contact your service provider to organise a new installation and change your address details. Warning: Do not cover the top of the SEVEN base unit. This can affect the volume from the speaker and the visibility of the button indicators.

  • Page 13: Voice Messages

    Voice Messages SEVEN has automated voice messages that only play during day time hours. If you need to be informed of something during the night the lights under the buttons will change colour and/or flash. Critical emergency notifications may voice announce.

  • Page 14: System Components

    When you return home press and hold the flashing Cancel button to disable the ‘Away Function’, the base unit will announce, “Away mode disabled, welcome back home.” System Components Pearl Personal Help SEVEN Plug Pack SEVEN Base Unit Button Pendant rac.com.au...

  • Page 15: Cleaning And Maintenance

    • If you remove the SIM card from SEVEN this will mean that you cannot send an emergency alert, and that SEVEN will fail all attempts at communication.
  • Page 16 Chiptech Limited does not accept responsibility for any errors or omissions contained within this document. © Copyright Chiptech Limited, Chiptech® is a registered trademark. Pearl is a registered design. For assistance call RAC 1300 131 979 rac.com.au SEVEN AAI User Guide V3...

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