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FAQ for Sports Watch IDW19
I. FAQ about Setup and Use
Q1: How can I charge and turn on the watch?
To charge the watch, please connect one end of the magnetic charging cable to a USB 5V
port, and the other end to the watch.
Q2: What is the standby time of the watch?
The standby time of the watch is about 20 days, and the normal service time is 5~7 days.
The battery endurance of different product models may vary, depending on the battery
level, screen brightness and actual working condition.
Q3: Can I charge the watch using a mobile power pack?
There will be a problem of compatibility, because the intended use of mobile power pack is
to charge mobile phones. When the mobile phone gets fully charged, the charging current
will become very low, and the mobile power pack will stop charging for power saving
purpose. The charging current of the watch is lower than 100mA, so the mobile power
pack will mistakenly believe that the watch has been fully charged and thus stop charging.
Q4: Should I fully discharge the watch before charging?
1.When the watch runs out of power, it will shut down automatically and lose the data.
2.If the watch is not charged soon after running out of power, it may fail to be turned on
when charged. Therefore, you are recommended to charge the watch when the battery
voltage becomes low.
Q5: How can I check the battery level of the watch?
1.Turn on the watch screen and check the battery level in the upper right corner; or
2.Start the App and click "Device" to check the battery level.
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Summary of Contents for WNH IDW19
- Page 1 FAQ for Sports Watch IDW19 I. FAQ about Setup and Use Q1: How can I charge and turn on the watch? To charge the watch, please connect one end of the magnetic charging cable to a USB 5V port, and the other end to the watch.
- Page 2 Q6: How can I synchronize the App and the watch? 1.Turn on Bluetooth on your mobile phone. Start the App, bind the watch and then pull down the Home page to synchronize with the watch. 2.Turn on the watch screen, and the watch will send a 60s broadcast signal. The App will receive such signal in 60s and synchronize with the watch automatically.
- Page 3 3.The rated charging voltage of the watch is 4.2V~4.7V. You'd better select a 5V power supply to charge the watch. A fast-charge power supply (9V) can cause breakdown to the capacitor, resulting in a short circuit or open circuit of the PCBA. 3.
- Page 4 III. FAQ about Bluetooth Connection 1.Check whether the watch has been connected to another mobile phone. In Bluetooth connected state, you can find the icon " " at the upper left corner of the screen. In Bluetooth disconnected state, you can find the dynamic icons " "...
- Page 5 Q3: The watch fails to synchronize data with the App. Why? 1. The synchronization failure may result from data error after a long time of use. You just need to repeat the synchronization operation. 2. If the mobile phone has been used for a long time, its Bluetooth function may decline, resulting in long duration of synchronization process;...
- Page 6 Q7: How to connect the watch to WiFi? Currently the watch can be connected to the App via Bluetooth, not via WiFi. Q8: What is the effective distance of Bluetooth? The effective connection distance of Bluetooth depends much on the mobile phone model: about 10m if there is no obstacle in the building, or less than 10m if there is a wall or other obstacles.
- Page 7 or [Power Task Manager] to authorize the App and WeChat to work in the background without being killed. 3.In the App: authorize the watch to receive messages. Do not enable the DND mode. 4.Do not enable the DND mode on the watch (if applicable). 5.The watch may fail to receive messages if there is an App bug or a compatibility problem with the mobile phone.
- Page 8 2.Do not log into WeChat/QQ on both your PC and mobile phone, or enable the DND mode. 3.Maintain the connection between the watch and your mobile phone, and keep Bluetooth enabled. Note: if you log into WeChat on your PC and enable the DND mode on your mobile phone, the watch will remind you of WeChat messages.
- Page 9 Q2: How can I measure the HR value correctly? 1. Hold the light-emitting part of the watch against the skin (muscle) to ensure that the watch will not shift a lot during your exercise (tighten the watch strap to achieve a comfortable tightness).
- Page 10 4. The watch will adapt to the individual situation of each user. You can wear it for several days for observation purpose. 5. If your skin is rather dark, the App will be very likely to fail in detecting the watch, and thus will not generate sleep data.
- Page 11 Q3: No new steps are generated on the watch after I walk 5 steps. Why? The step counting algorithm has been optimized into an intelligent anti-interference mode. If you wear the watch and walk 10 consecutive steps in the absence of irregular movement, the watch will record your new steps.
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Page 12: Other Faq
VIII. Other FAQ Q1: The measured SpO value is not displayed. 1. When measuring your SpO2 level, the watch will collect 15 values until the SpO2 value displayed on the watch screen becomes stable. Only the stable value displayed on the watch screen can be synchronized to the App.
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