Uncaged Ergonomics WEKTb Manual

TO: Amazon
SUBJECT: Plan of Action for ASIN: B00KIF6H6S
Below is our detailed "Plan Of Action" for reinstating the listing for ASIN: B00KIF6H6S. In addition, we reviewed the customer comments listed on the
original email and have identified them as primarily "customer remorse" with one potentially a damage-in-transit situation. None of the reviews are
indicative of any product defect.
1) To correct conflicting product information:
a. Check inventory at your warehouse and provide the correct Catalog details (in terms of SKU, Title, UPC, Model & Image), if the
details mentioned above/on website are incorrect.
i. Content listed on our website and the Amazon detail page is accurate to the best of our knowledge. Uncaged
Ergonomics created the Amazon detail page and we regularly monitor it to ensure accurate information is
communicated to Amazon shoppers.
b. Verify and confirm the Product features and Product description listed on our website.
i. Content listed on our website and the Amazon detail page is accurate to the best of our knowledge. Uncaged
Ergonomics created the Amazon detail page and we regularly monitor it to ensure accurate information is
communicated to Amazon shoppers.
c. Kindly update the correct details for the above ISBN if they are incorrect through vendor central and provide us the Case ID for
tracking. (OR) Provide us the correct details to be updated.
i. the current information is accurate.
2) To avoid product damaged:
a. Check inventory at your warehouse and confirm if the items are free from any damages.
i. We spot checked inventory in our warehouse. All inventory is in pristine, new, box condition. No defects were identified
in inventory located in our warehouse. In addition, our interpretation of the customer comments shared in this
document are not indicative of any defect whatsoever as they tend to be associated with customer remorse (not a
defective product).
b. Provide images of how the item is packed & shipped to Amazon.com.
c. Confirm if the packaging can be improved and the steps taken towards it.
i. Packaging is ISTA-6 certified.
d. If you have not already done so, we encourage you to obtain ISTA 6-Amazon packaging certification. You may request package
testing or upload your ISTA 6-Amazon certification through Vendor Central. Please use the following link to enroll the product for
testing and confirm the same to us over this email: https://www.aboutamazon.com/sustainability/packaging/certification