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Summary of Contents for Cooper Lighting Solutions WaveLinx CAT
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Configuration Manual This document is intended for installers, set-up technicians, and IT professionals of WaveLinx CAT products. Important: Engage appropriate network security professionals to ensure all lighting control system hardware and servers are secure for access. Ensure IT professionals review the WaveLinx network architecture document.
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WARNING Read all the instructions thoroughly before installing this product. This manual provided information on the installation and operation of WaveLinx CAT. For proper operation it is important to follow the instructions. The purpose of this document is to provide sufficient instructions for installation and basic troubleshooting.
1.6 – Related Documentation ..................................2 2 – Overview ....................................3 2.1 – Key Concepts ....................................... 4 2.2 – WaveLinx CAT Devices ..................................4 2.3 – Out of Box Mode ....................................5 2.4 – Mobile App ......................................5 2.4.1 – Requirements ....................................5 2.4.2 –...
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10 – Managing Open Loop Daylighting ............................72 10.1 – Definition: Open Loop Daylighting ..............................72 10.2 – WaveLinx CAT Daylighting Devices ..............................72 10.3 – Sensor Interface Module Not Supported for Daylighting ....................... 72 10.4 – Scene Command and Edit Controls ..............................72 10.5 –...
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10.10 – Test Daylight Sensor Operation in an Area ........................... 82 11 – Operating the Lighting System ..............................83 11.1 – Raise and Lower an Area Light Level .............................. 83 11.2 – Send Scene Commands in an Area ..............................83 11.3 – Raise and Lower a Dimmable Zone Light Level ..........................84 11.4 –...
• All WaveLinx CAT devices have been connected, and powered up, and the network has been properly terminated • The WaveLinx CAT app (from Apple App Store® or Google Play™) is installed on your mobile device (iOS 13+ or Android™10+) •...
• Building – A specific physical location within the organization • Space – A place within the building that contains rooms with WaveLinx CAT devices (a building may contain any number of spaces) • RSP – Relay Switch Pack (a device) •...
WaveLinx CAT lighting systems use CAT5 networking (to 1000 feet) for reliable, secure device communication and to power most of the devices. The WaveLinx CAT mobile app connects to the lighting system over Bluetooth to control and configure the devices on the network.
A collection of devices operating together within an Area. E.g., a room, group, or row. A maximum of 16 Zones is possible. Device A WaveLinx CAT component that can join an area and be controlled. E.g., a fixture, wallstation, or receptacle. A maximum of 40 devices in an area is possible. Scene A collection of lighting system settings that can be applied with a single command.
2 – Overview 2.3 – Out of Box Mode When a WaveLinx CAT system is installed, all connected devices start to work together as an Area, based on their factory or default settings. For example: • All the lighting output devices (Relay Switchpack, Emergency Relay Switchpack) will function in default Zone 1 •...
WaveLinx CAT Configuration Manual 2 – Overview 2.4.3 – Area Navigation Features The diagram below shows the key Area navigation features. Release 1.1 www.cooperlighting.com...
• A Building is a physical structure or facility that belongs to the organization • A Member is a registered WaveLinx CAT email account (including the one you used to log into the WaveLinx CAT app) 3.2 – Creating Your First Organization and Building Follow the steps below to create your first Organization and first Building.
Example Tap Save to create the new Building. Example 3.3 – Modifying an Organization Log into the WaveLinx CAT app and follow the steps below to modify an existing Organization. Step Action On the Organizations screen, tap beside the Organization you want to edit, and then tap Organization Settings.
3.5 – Viewing, Adding, and Removing Members 3.5.1 – Member Types There are three types of WaveLinx CAT membership, as listed and described below. By default, there will only be a single Member–the email address used to log into the WaveLinx CAT app.
MPORTANT Any member being added must first be registered on https://myapps.cooperlighting.com. 3.5.2 – Adding an Organization Admin Log into the WaveLinx CAT app and follow the steps below to add an Organization Admin member. Step Action Tap Organizations in the main menu, and then tap beside the Organization to display the action menu.
3.5.3 – Adding a Building Admin or Facility Manager Log into the WaveLinx CAT app and follow the steps below to add a Building Admin or Facility Manager member. Due to cloud synchronization activity, there may be up to a 5-second delay when adding a Building Admin or Facility Manager.
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WaveLinx CAT Configuration Manual 3 – Managing Organizations, Buildings, and Members Step Action Tap Building Settings, and then tap Members. Example Tap Add Member, then enter the Email Address, and then select Building Admin or Facility Manager from the Role list.
3 – Managing Organizations, Buildings, and Members 3.5.4 – Removing a Member Log into the WaveLinx CAT app and follow the steps below to remove a member. This procedure uses a member with the Building Admin role as an example.
Example 3.5.5 – Reset a Member’s Password Follow the steps below to reset a member’s password. To reset the password, you will need access the WaveLinx CAT email account that belongs to this member. Step Action Open the WaveLinx CAT app. If you are currently logged in, log out by tapping , and then tapping Sync &...
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When you receive the verification code, enter it into the WaveLinx CAT app. Example Tap Continue, then enter the new password twice, and then tap Submit. Example Log into the WaveLinx CAT app using the member’s email and the new password. Release 1.1 www.cooperlighting.com...
This section describes the details of a Space and how to create, modify, and remove one. 4.1 – Definition A Space is a physical location being served by a WaveLinx CAT lighting system. This could be as simple as a single room or as involved as an entire building.
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WaveLinx CAT Configuration Manual 4 – Managing Spaces Step Action Tap Scan to look for BPI (BLE Programming Interface) devices. Example When BPI scanning is complete, tap an available BLE Programming Interface to begin scanning for devices. Example View the Area when device scanning completes.
4 – Managing Spaces 4.4 – Modifying a Space Name Log into the WaveLinx CAT app, navigate to the Spaces screen, and follow the steps below to modify an existing Space. OTES You can modify the Space name without a Bluetooth connection.
Example 4.5 – Viewing the Members of a Space Log into the WaveLinx CAT app and follow the steps below to view the Members of a Space. OTES You can view the Members of a Space without a Bluetooth connection.
4.6 – Putting a Space into Edit Mode Log into the WaveLinx CAT app and follow the steps to put a Space into Edit mode. Edit mode is required for all Area operations, such as adding a new Area, configuring it, and operating devices.
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WaveLinx CAT Configuration Manual 4 – Managing Spaces Step Action If the Space is not in Edit mode, you will be prompted to confirm the operation. Example Tap Confirm. You will see a message that the Space is being locked, and then the Space Details page will appear with a list of any existing Areas.
WaveLinx CAT Configuration Manual 4 – Managing Spaces 4.7 – Deleting the Local Copy of a Space Log into the WaveLinx CAT app and follow the steps below to delete a Space. Step Action On the Buildings screen, tap beside the Space you want to delete.
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WaveLinx CAT Configuration Manual 4 – Managing Spaces Step Action Tap Confirm to complete the operation. Example Release 1.1 www.cooperlighting.com...
This section describes a WaveLinx CAT Area, and how to add, configure, and remove an Area. 5.1 – Definition An Area is a collection of WaveLinx CAT lighting devices that share information, from a single room to an entire floor or more. There can be up to 28 Areas in a Space.
WaveLinx CAT Configuration Manual 5 – Managing Areas 5.4 – Adding an Area Log into the WaveLinx CAT app, navigate to the Spaces screen, and follow the steps below to create an Area. Step Action On the Spaces screen, tap the Space that will hold the new Area.
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WaveLinx CAT Configuration Manual 5 – Managing Areas Step Action Tap Next, and then tap Scan to look for BLE Programming Interface devices. Example Tap a BLE Programming Interface to scan and discover the available devices. Example View the Area when device scanning completes.
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WaveLinx CAT Configuration Manual 5 – Managing Areas Step Action Select the Manual Override Timer checkbox to enable it. Example Toggle the Blink Warn setting to enable or disable a 5-minute blink warming before the configured time limit. Enter the length of time, in minutes, before the override timer is activated.
5 – Managing Areas 5.5 – Renaming an Area Log into the WaveLinx CAT app, navigate to the Spaces screen, and follow the steps below to rename an Area. You can also edit an Area name by tapping when viewing the Area screen.
6 – Managing Zones 6 – Managing Zones This section describes a WaveLinx CAT Zone, what default arrangement is provided, and how to create, configure, and remove a Zone. 6.1 – Definition A Zone is a group of lighting loads within an Area that are intended to operate together. For instance, fixtures in the same row may be grouped into a zone to allow for uniform operation.
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WaveLinx CAT Configuration Manual 6 – Managing Zones Step Action On the Spaces screen, tap the Space, and then tap the Area to which this Zone will belong. If the Space is not in editing mode, tap , then tap Edit Space, and then confirm to enable editing.
7.4 – Hold Time Considerations for Sensor Interface Module It is important to consider sensor timeout when using the WaveLinx CAT app to set the Hold Time for an Occupancy Set. Greengate sensors have a time-out. We recommend setting the lowest timeout on the sensor hardware, however, a time delay of 0 is not recommended.
WaveLinx CAT Configuration Manual 7 – Managing Occupancy Sets 7.5 – Enabling, Disabling, and Renaming an Occupancy Set Log into the WaveLinx CAT app, navigate to the Spaces screen, and follow the steps below to enable, disable, or delete an Occupancy Set. Step Action On the Spaces screen, tap the Space, and then tap the Area to which this Occupancy Set will belong.
Example 7.6 – Editing Mode and Hold Time for an Occupancy Set Log into the WaveLinx CAT app, navigate to the Spaces screen, and follow the steps below to edit the Hold Time and Mode settings for an Occupancy Set.
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WaveLinx CAT Configuration Manual 7 – Managing Occupancy Sets Step Action To enable or disable Energy Save Mode, tap the toggle beside it. To enable or disable Test Mode, tap the toggle beside it. To modify Mode or Hold Time, tap beside that label.
To return from the edited Occupancy Set to the list of all Occupancy Sets, tap (top left). Example 7.7 – Editing Zone Occupancy Levels (Occupied/Energy Savings/Unoccupied) Log into the WaveLinx CAT app, navigate to the Spaces page, and follow the steps below to edit the occupancy settings for an assigned Zone. Step Action On the Spaces screen, tap the Space, and then tap the Area for this Occupancy Set.
7.8 – Reassigning a Zone to a Different Occupancy Set Log into the WaveLinx CAT app, navigate to the Spaces screen, and follow the steps below to unassign a Zone from a source Occupancy Set and assign it to a destination Occupancy Set.
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WaveLinx CAT Configuration Manual 7 – Managing Occupancy Sets Step Action Tap the source Occupancy Set (to which the target Zone is assigned), and then tap Zones in the top menu. Example beside the Zone you want to reassign, and it will appear in the Available Zones region.
There may be a short delay before the target Zone appears in the Assigned Zones. 7.9 – Viewing the Sensors Assigned to an Occupancy Set Log into the WaveLinx CAT app, navigate to the Spaces screen, and follow the steps below to review the Sensors assigned to an Occupancy Set.
7.10 – Reassigning a Sensor to a Different Occupancy Set Log into the WaveLinx CAT app, navigate to the Spaces screen, and follow the steps below to unassign a Sensor from a source Occupancy Set, and then assign it to a different destination Occupancy Set.
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WaveLinx CAT Configuration Manual 7 – Managing Occupancy Sets Step Action beside the sensor you wish to move, and then wait until it appears under Available Sensors. Example to return to the list of Occupancy Sets, and then tap the destination Occupancy Set (to which the target Sensor will be assigned).
10 minutes have passed since test mode was enabled. When an Occupancy Set is placed in test mode, it prevents other sensors from keeping the lighting on. 7.11.2 – Procedure Log into the WaveLinx CAT app, navigate to the Spaces page, and follow the steps below to place an Occupancy Set into test mode. Step Action On the Spaces screen, tap the Space, and then tap the Area for this Occupancy Set.
When testing is complete, tap the Test Mode toggle to return to the normal configured Occupancy Set operation. 7.12 – Creating an Occupancy Set Log into the WaveLinx CAT app, navigate to the Spaces screen, and follow the steps below to create an Occupancy Set. Step Action On the Spaces screen, tap the Space, and then tap the Area for this Occupancy Set.
Occupancy Set. Example 7.13 – Deleting an Occupancy Set Log into the WaveLinx CAT app, navigate to the Spaces screen, and follow the steps below to delete an Occupancy Set that has Zones and Sensors assigned. Note There must always be at least one Occupancy Set, so the last one remaining cannot be deleted.
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WaveLinx CAT Configuration Manual 7 – Managing Occupancy Sets Step Action beside the Occupancy Set you want to delete (Occupancy Set 2 in this example). If the Occupancy Set has Zones or Sensors assigned, you will have to unassign them before deleting the Occupancy Set.
• In Live mode, the lighting levels are applied to the physical lighting as you edit 8.3 – Editing Scene Lighting Levels Log into the WaveLinx CAT app, navigate to the Spaces screen, and follow the steps below to edit a Scene. Step Action On the Spaces screen, tap the Space, and then tap the Area to which this Scene belongs.
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WaveLinx CAT Configuration Manual 8 – Managing Scenes Step Action Tap Scenes in the bottom menu. in the bottom menu to display the Scenes button if it is not visible. Example to edit a Scene. Tapping the Scene label (e.g., Scene 1) will apply its configured lighting levels to all enabled Zones.
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WaveLinx CAT Configuration Manual 8 – Managing Scenes Step Action Set the lighting level for each enabled Zone by: • Dragging the horizontal slider • Tapping the % field, and then entering a new level • Tapping Example Tap Save to apply your changes or Cancel to discard them. Tap (upper left) to return to the list of Scenes.
WaveLinx CAT Configuration Manual 9 – Managing Devices 9.5 – Viewing Devices Assigned to a Zone Log into the WaveLinx CAT app, navigate to the Spaces screen, and follow the steps below to view devices assigned to a Zone. Step Action On the Spaces screen, tap the Space, and then tap the Area.
WaveLinx CAT Configuration Manual 9 – Managing Devices 9.6 – Moving a Device from One Zone to Another Log into the WaveLinx CAT app, navigate to the Spaces screen, and follow the steps below to move a device between Zones. Step Action On the Spaces screen, tap the Space, and then tap the Area.
Example 9.7 – Moving an Unassigned Device to a Zone Log into the WaveLinx CAT app, navigate to the Spaces screen, and follow the steps below to move an unassigned device to a Zone. Step Action On the Spaces screen, tap the Space, and then tap the Area.
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WaveLinx CAT Configuration Manual 9 – Managing Devices Step Action If necessary, tap Unassigned Devices I to locate the devices to be assigned. Example beside the device to be assigned. Example Tap the target Zone for this device (e.g., Zone 1).
9 – Managing Devices 9.8 – Viewing Unassigned, Unreachable, and Area Devices Log into the WaveLinx CAT app, navigate to the Spaces screen, and follow the steps below to view all devices that are unreachable or not assigned to a Zone.
Click to remove a device that no longer belongs to this network. 9.9 – Renaming a Device Log into the WaveLinx Cat app, navigate to the Spaces screen, and follow the steps below to rename a device. Step Action On the Spaces screen, tap the Space, and then tap the Area. If necessary, tap Zones in Area to view the list of Zones in this Area.
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WaveLinx CAT Configuration Manual 9 – Managing Devices Step Action Tap the device you want to rename (e.g., Wall Station C 5D). Use the blink button if you want to identify the device. Example (upper right), then enter a new Device Name.
9.10 – Adding a New Device Log into the WaveLinx CAT app, navigate to the Spaces screen, and follow the steps below to add a new device. • This procedure assumes that a WaveLinx CAT device has been added to the network and is functioning properly.
WaveLinx CAT Configuration Manual 9 – Managing Devices 9.11 – Deleting an Unreachable Device Log into the WaveLinx Cat app, navigate to the Spaces screen, and follow the steps below to delete an unreachable device. Step Action On the Spaces screen, tap the Space, and then tap the Area that has an unreachable device.
9.13 – Enabling the Emergency Lighting Option Log into the WaveLinx Cat app, navigate to the Spaces screen, and follow the steps below to enable the emergency lighting option. This feature is enabled on a standard Relay Switchpack, which generates the normal power present signal and requires an Emergency Relay Switchpack, which activates if that signal is lost.
A Wallstation device has settings that combine an action type (e.g., Raise Level) and an action target (e.g., All Zones). 9.14.1 – Wallstation Device Settings The action type and action specifier for a WaveLinx CAT Wallstation device are described below. Action Type...
WaveLinx CAT Configuration Manual 9 – Managing Devices 9.14.2 – Procedure Log into the WaveLinx CAT mobile app, navigate to the Spaces screen, and follow the steps below to configure a Wallstation device. Step Action On the Spaces screen, tap the Space, and then tap the Area that contains the Wallstation (e.g., WS C 5D).
9.15 – Configuring an Occupancy Sensor Device Each Occupancy Sensor Device has settings, most of which can be modified. 9.15.1 – Occupancy Sensor Device Settings The settings for a WaveLinx CAT Occupancy Sensor device are listed and described below. Default Setting...
WaveLinx CAT Configuration Manual 9 – Managing Devices 9.15.2 – Procedure Log into the WaveLinx CAT mobile app, navigate to the Spaces screen, and follow the steps below to configure an Occupancy Sensor device. Step Action On the Spaces screen, tap the Space, and then tap the Area that contains the Occupancy Sensor (e.g., WS C 5D).
Each CCI Device has 4 configurable inputs, each with a range of possible actions. 9.16.1 – CCI Device Inputs and Actions The settings for a WaveLinx CAT CCI device are listed and described below. Each CCI input can be configured to activate on contact closed or contact opened.
9.16.2 – Configuring the Alert Mode, Demand Response, or After Hours Input Log into the WaveLinx CAT mobile app, navigate to the Spaces screen, and follow the steps below to configure an Alert Mode, Demand Response, or After Hours input.
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WaveLinx CAT Configuration Manual 9 – Managing Devices Step Action Tap the CCI device (e.g., Contact Closure Inputs C) you want to configure. Tap the input heading (e.g., Contact Closure Input 1) to display its configuration. Example beside Contact Closure Input 1 to configure it.
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WaveLinx CAT Configuration Manual 9 – Managing Devices Step Action If you want to change the Open/Closed Action settings, select Activate or Deactivate from the Open Action list. The Closed Action setting will automatically be set to the opposite selection.
9 – Managing Devices 9.16.3 – Configuring a Manual Actions Input Log into the WaveLinx CAT mobile app, navigate to the Spaces screen, and follow the steps below to configure a CCI Manual Actions input. This procedure uses a Scene and Zone selection as an example, but many different combinations of the Open Action and Closed Action are possible.
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WaveLinx CAT Configuration Manual 9 – Managing Devices Step Action beside Contact Closure Input 4. Select Manual Actions as the Select Action. Example Choose Select Scene from the Open Action list, and then select a Scene (e.g., Scene 3) from the Select Scene list.
WaveLinx CAT Configuration Manual 9 – Managing Devices 9.16.4 – Moving an Alert Mode, Demand Response, or After Hours Input There can only be a single Alert Mode, Demand Response, or After Hours Occupancy input. To change the default position of these inputs, you must first remove their existing configuration.
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WaveLinx CAT Configuration Manual 9 – Managing Devices Step Action beside Contact Closure Input 3. Example Select No Configuration from the Selection Action list. Example Tap Save to apply the change and get returned to the list of CCI inputs. Tap beside Contact Closure Input 4.
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WaveLinx CAT Configuration Manual 9 – Managing Devices Step Action Select After Hours Occupancy from the Manual Actions list. If desired, select a different Open Action to reverse the settings. Click Save. Example The After Hours Occupancy is now available on Input 4. If desired, the Manual Actions configuration that was on Input 4 can be configured on Input 3.
10.1 – Definition: Open Loop Daylighting Open Loop Daylighting tries to maintain a desired light level in a space with both natural and electric light. WaveLinx CAT can detect the amount of natural light in a space and automatically adjust the amount of electric light needed to maintain a consistent target level.
10 – Managing Open Loop Daylighting 10.5 – Enabling, Disabling, and Renaming a Daylight Set Log into the WaveLinx CAT app, navigate to the Spaces screen, and then follow the steps below to enable, disable, or rename a Daylight Set.
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WaveLinx CAT Configuration Manual 10 – Managing Open Loop Daylighting Step Action To rename a Daylight Set, tap its name to open the details screen. Tap in the upper right, then enter a new Daylight Set Name, and then tap Save.
10 – Managing Open Loop Daylighting 10.6 – Adding and Removing a Lighting Load Log into the WaveLinx CAT app, navigate to the Spaces screen, and follow the steps below to add or remove a Daylight Set lighting load. Step Action On the Spaces screen, tap the Space, and then tap the Area that contains the desired Daylight Set.
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WaveLinx CAT Configuration Manual 10 – Managing Open Loop Daylighting Step Action Tap a Daylight Set, (e.g., Open Loop Set 1, shown above), and then tap Outputs. Tap the Assigned Outputs or Available Outputs regions to display the available lighting loads.
10 – Managing Open Loop Daylighting 10.7 – Assigning or Removing the Controlling Daylighting Sensor Log into the WaveLinx CAT app, navigate to the Spaces screen, and follow the steps below to assign or remove the sensor that controls the Daylight Set.
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WaveLinx CAT Configuration Manual 10 – Managing Open Loop Daylighting Step Action Tap the name of the Daylight Set to be modified, and then tap Sensors. Tap the Assigned Sensors or Available Sensors regions to display the available sensor devices.
WaveLinx CAT Configuration Manual 10 – Managing Open Loop Daylighting 10.8 – Deleting a Daylight Set Log into WaveLinx CAT, navigate to the Spaces screen, and follow the steps below to delete a Daylight Set. Step Action On the Spaces screen, tap the Space, and then tap the Area that contains the desired Daylight Set.
• The Current Reading light level (selectable as Lux or Foot-Candles) is measured at the sensor, and therefore approximate 10.9.2 – Procedure Log into the WaveLinx CAT app, navigate to the Spaces screen, and follow the steps below to adjust the automatic lighting level control of a Daylight Set.
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WaveLinx CAT Configuration Manual 10 – Managing Open Loop Daylighting Step Action Tap Daylight in the bottom menu, and then tap the name of the Daylight Set to be modified. Example Tap Calibrate, and then toggle Test Mode to ON.
10 – Managing Open Loop Daylighting 10.10 – Test Daylight Sensor Operation in an Area Log into the WaveLinx CAT app, navigate to the Spaces screen, and follow the steps below to test the operation of a Daylight Sensor. Step Action On the Spaces screen, tap the Space, and then tap the Area.
WaveLinx CAT Configuration Manual 11 – Operating the Lighting System 11 – Operating the Lighting System This section describes how to send commands to the lighting system and view device details. In the procedures below, the navigation links in italics with “Name” appended are used to represent the configurable name for Areas, Zones, Devices, and more.
11.4.1 – Dimmable Commands When a Dimmable Device light level is changed from the WaveLinx CAT app, it is treated as a temporary High Priority Override. This prevents other commands from processing and overrides the current commanded level until the priority is released.
Apply the firmware update to the selected devices using OTA (Over-The-Air, which requires a Bluetooth connection). 12.2 – Procedure Log into the WaveLinx CAT app, navigate to the Spaces screen, and follow the steps below to apply a firmware update using an online or local firmware file. Step Action On the Spaces screen, tap the Space, and then tap the Area that contains the desired Daylight Set.
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Refer to the help documentation for your mobile device for details on storing and accessing local files. Example To use a firmware update file from the Cooper cloud, tap the Check Updates radio button. Example Tap Check Updates to download the firmware to the WaveLinx CAT app (Cooper cloud example shown). Example Release 1.1 www.cooperlighting.com...
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WaveLinx CAT Configuration Manual 12 – Updating Device Firmware Step Action When the firmware download is complete, review the list of available devices, and then select the ones you wish to update. In some cases, it may be necessary to update the BLE device before the other devices can be updated.
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Review the results when the update has been completed. Example If a device reports Update Failed, tap retry the update on that device. Quit the WaveLinx CAT app and then relaunch it to complete the firmware upgrade. Release 1.1 www.cooperlighting.com...
13.1 – Upload a Single Space to the Cloud Log into the WaveLinx CAT app, navigate to the Spaces screen, and follow the steps below to upload the newer Space data to the cloud. A Space with newer (modified) data will display a...
13 – Syncing Space Data 13.2 – Upload Selected Data to the Cloud Log into the WaveLinx CAT app, and follow the steps below to choose and upload selected (or all) newer data to the cloud. Spaces with newer (modified) data will display a...
Log into the WaveLinx CAT app and follow the steps below to download all newer cloud data to the app. XAMPLE If you had backed up all app data on one device and wanted to set up the WaveLinx CAT app on another device. Step...
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WaveLinx CAT Configuration Manual 13 – Syncing Space Data Step Action If there is data available that is not on your device, tap Restore to download it to your device. Example Release 1.1 www.cooperlighting.com...
WaveLinx CAT Configuration Manual 14 – Troubleshooting 14 – Troubleshooting This chapter describes error messages, status messages, and other situations you may encounter while using WaveLinx CAT. There are suggested actions provided for each one. 14.1 – Network Devices Behaving Strangely Description One or more WaveLinx CAT devices are not behaving as expected.
Suggested Action The WaveLinx CAT app requires Internet access to sync the Space data to the cloud for storage before logging out. If there is no internet connection, logout will be prevented, and a “No Internet Connection” message will be displayed.
WaveLinx CAT Configuration Manual 14 – Troubleshooting 14.12 – Device LED Not Displaying Status Description A device LED is always off and does not indicate device status. Suggested Action Check that the device LED setting is enabled. A button press is the only way to turn on a wallstation device LED.
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