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Summary of Contents for VeriFone K250
- Page 1 K250 Installation Guide Verifone Part Number: DOC500-006-EN-A, Revision A01 www.verifone.com...
- Page 2 The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, Verifone shall not be liable for technical or editorial errors or omissions contained herein. Verifone and the Verifone logo are registered trademarks of Verifone.
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Page 3: Table Of Contents
K250 Pedestal Specifications........ - Page 4 Electrical and Data Wiring Installation ....... . . 23 Replacing Printer Paper-K250 Extended Kiosk ......24 4.
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Page 5: Audience
Troubleshooting Guidelines - Provides guidance for addressing issues that may arise during device installation. Related Documentation To learn more about the K250, refer to the following documents associated with the Verifone Part Number (VPNs). K250 Certifications and Regulations VPN DOC500-007-EN... -
Page 6: Conventions
The lightning symbol is used as a For safety, do not string cables or warning when bodily injury might cords across a walkway. occur. © VeriFone, Inc. All rights reserved. -
Page 7: Features And Benefits
Installation Guide K250 1. Device Overview The K250 kiosk is an ultra-slim countertop kiosk solution perfect for flexible customer-ready interfaces. The K250 kiosk can be paired with several Verifone payment devices includ- ing the P400 PINpad and M400 multi-lane for seamless ordering and self- checkout. -
Page 8: K250 Specifications
Altitude: up to 2000 m (6,500 ft) Optional • Verifone P200/P400 Payment Specifications Verifone M400 Verifone M915/M925 • 80 mm receipt printer Printer • Printed or digital barcodes Barcode Scanner • RFID reader Contactless © VeriFone, Inc. All rights reserved. -
Page 9: K250 Extended Specifications
Determine exact placement of kiosk to ensure both access (if applicable) doors have space for free range of motion without obstructions. The main Specifications door will open 90° from the open to close position. K250 Slim Specifications © VeriFone, Inc. All rights reserved. -
Page 10: K250 Pedestal Specifications
Installation Guide K250 K250 Pedestal Specifications © VeriFone, Inc. All rights reserved. -
Page 11: K250 Installation Safety Instructions
Installation Guide K250 3. Device Setup This chapter describes the setup procedure for the K250 in the following sections: • K250 Installation Safety Instructions • Inside the Shipping Carton • Installing the K250 Kiosk K250 Do not attempt to install this product until all the instructions and warnings have been read and properly understood. - Page 12 The product is damaged Floor Mounting - Pedestal Option • Please ensure to install the K250 unit is on a suitable hard, stable floor or surface. • K250 unit must be secured to the surface with provided anchor bolts or other suitable anchors for its intended use.
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Page 13: Inside The Shipping Carton
If any device is found to have been tampered with, please remove it from the service immediately. Keep it available for potential forensics investigation and notify your company security officer and your local Verifone representative or service provider. To contact Verifone, please see Service and Support. -
Page 14: Installing The K250 Kiosk
Do not use a tampered or damaged unit. The device comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your Verifone service provider immediately. N'utilisez pas un appareil trafiqué ou endommagé. L'appareil est équipé... -
Page 15: Stability
Anchor Bolt Installation Tools • Lag Bolts Stability Verifone recommends that the unit must be securely bolted to the table/floor in accordance with the kiosk mounting instructions contained within this manual. Pedestals must be purchased separately. Field Wiring All lines are routed inside the building within a grounded conduit (recommended ½"... -
Page 16: Opening The K250 Extended Kiosk
Once the printer door is open, unlock the top portion of the door using the provided key. Remove the extended panel by lifting it up and pulling it outwards. Disconnect the power cord from the power strip and the USB (Universal Serial Bus) from the USB hub. © VeriFone, Inc. All rights reserved. -
Page 17: Opening K250 Slim Kiosk
To open the rear access door, insert the supplied key into the door release lock and fully rotate until the rear door is unlocked. Slim Kiosk Once unlocked, pull the door out to disengage the magnets. To completely remove, pull the door out and up. © VeriFone, Inc. All rights reserved. -
Page 18: Turning On Pc
In the event of a power failure, the PC may need to be turned back. Open the rear kiosk door. Turn on the PC by pushing the button on the front. PC should be oriented with the exhaust on the fan side (see below). © VeriFone, Inc. All rights reserved. -
Page 19: Turning On Display
Under normal operation conditions, the display should turn on when the PC is turned on. However, in the event of power loss to the kiosk or other failure, the display may not turn on. Open the kiosk door. Locate the remote and press the power button. © VeriFone, Inc. All rights reserved. -
Page 20: Tabletop Mounting
Using a drill, make (QTY 4) 0.5" holes (total) that correspond to the (QTY 4) separate mounting points on the baseplate. Secure the kiosk in place using the supplied mounting bolts to secure the kiosk to the countertop. © VeriFone, Inc. All rights reserved. -
Page 21: Floor Mounting(Optional)
Install anchors into the floor and verify that they are tight and have not damaged the floor. Lower the kiosk base onto anchor bolts and secure it with washers and nuts. Ensure nuts are properly tightened. © VeriFone, Inc. All rights reserved. -
Page 22: Swivel Feature
Rotate the kiosk to allow (QTY 4) anchor bolts to be installed. Install anchor bolts. Loosen (QTY 2) thumb screws on an as-needed basis. Static (No Rotation): Install (QTY 4) anchor bolts through both the kiosk and base. © VeriFone, Inc. All rights reserved. -
Page 23: Electrical And Data Wiring Installation
Ensure the display is turned on. If you are not seeing anything on the display, remove the rear cover from behind the display and press the power button on the back of the display (See TURNING ON DISPLAY). © VeriFone, Inc. All rights reserved. -
Page 24: Replacing Printer Paper-K250 Extended Kiosk
Installation Guide K250 Replacing Open the component door. Printer Paper- Press the release button on the printer and replace the paper. K250 Extended Kiosk © VeriFone, Inc. All rights reserved. -
Page 25: General Care
Verifone authorized service provider for maintenance or replacement. Cleaning & Verifone devices should only be gently cleaned to remove dirt, residue, or debris using a lightly water-damped, clean microfiber cloth. One or two Sanitizing drops of pH-neutral, non-scrubbing soap may be used. -
Page 26: Cleaning Instructions
K250 Installation Guide Cleaning Turn off your device. Instructions Disconnect it from the power source. Clean it following the instructions and guidelines as mentioned above. Once completely dry, reconnect to power up. © VeriFone, Inc. All rights reserved. -
Page 27: Returning A Device For Service
Il est conseillé aux clients en dehors des États-Unis de contacter leur Verifone local représentant pour obtenir de l'aide concernant l'entretien, le retour ou le remplacement des appareils Et accessoires. Get the following information from the printed labels on the back of each K250 device to be returned: •... - Page 28 • Reference the model and part number in the Note box. Each K250 returned to Verifone requires a distinct MRA number to be issued. Even if you are returning multiple terminals of the same model, ensure that a separate MRA number is issued for each unit.
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Page 29: Peripheral Device Does Not Work
Utilizing services from unauthorized parties may potentially void any existing warranty. All units require the use of a power supply. Only use a Verifone-supplied power pack. Using an incorrectly rated power supply may damage the unit or cause it to malfunction. Ensure that the power supply used to power the unit matches... - Page 30 If possible, perform a self-test on the device in question. • The cable connecting the optional device to the PC port may be defective. Try a different serial cable. • If the problem persists, contact your local Verifone representative. © VeriFone, Inc. All rights reserved.
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