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Refer to the following and you can resolve most setup issues
Special troubleshooting for Apple Home Setup failures
Special troubleshooting for Alexa setup failures
Frequently Asked Question
Extend the Warranty
Refer to the following and you can resolve most setup issues
1. Please enable
IPv6
Internet connection, you may refer to the instruction
2. Ensure your phone and Matter hub are both connected to a stable
setup process.
3.
Restart your smartphone
4. Make sure
the firmware
of your Matter hub(or called Matter controller which is required for providing ecosystem that could be paired with
Matter-certified device.) and Smart Home app is updated to support Matter.
5. Power cycle the Matter-enabled device.
TROUBLESHOOTING
and
clear the cache
of the Smart Home app.
here
2.4 GHz Wi-Fi
network, and that it has internet access during the
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Summary of Contents for OREIN OS01013-RGBTW-WB-NA-2
- Page 1 TROUBLESHOOTING Refer to the following and you can resolve most setup issues Special troubleshooting for Apple Home Setup failures Special troubleshooting for Alexa setup failures Frequently Asked Question Extend the Warranty Refer to the following and you can resolve most setup issues 1.
- Page 2 6. Matter setup mode is active for 15 minutes after the device is powered on,if this time period has expired, you will need to power cycle the matter-enabled device to restart the clock. 7. If the Matter-enabled device has already been added to another ecosystem, you will need to get a new setup code for pairing.
- Page 3 8. If the above steps did not help solve your problem, it’s recommended that you try to factory reset the Matter-enabled device or use another smartphone to configure it. 9. If you cannot directly connect to the third-party APP following above steps, you may try to download our AiDot APP first, and then connect to the third-party APP through skills (such as Alexa, Google Home and SmartThings).
- Page 4 Special troubleshooting for Apple Home Setup failures Upgrade to the new, more reliable, and more efficient Home architecture. Please upgrade the new Home architecture, refer to the guidance from Apple. (Click the link to get to the guidance: https://support.apple.com/en-us/HT213481) Please reboot your phone and then create a new home in Apple Home and reset your Matter device to pair it to the new home.
- Page 5 Special troubleshooting for Alexa setup failures Note: Please ensure to select the 2.4GHz Wi-Fi for your Matter device as soon as possible: Step 1. Close the Alexa app, then disable and re-enable Bluetooth on your phone to set up your Matter device again. Step 2.
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Page 6: Frequently Asked Question
Frequently Asked Question 1. Q:Scan code prompt error / no response A:Please confirm whether the App software version meets the minimum version requirements. 2. Q:Can't scan the QR code on the light A:The QR code may not be scanned when the device is turned on, you can try to scan the QR code on the instruction manual. 3. - Page 7 6. Q:How to reset the device a.Continuously switch equipment 6 times, each power-on time does not exceed 2 seconds. After the reset is successful, the device will display the light effect R-G-B-W-W. b.After resetting the device, the device will still be displayed on the App. 7.
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