Motorola 38C Series Service Manual
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Motorola 38C Series Service Manual

Motorola 38C Series Service Manual

Personal communicator
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Level 1 and 2 Service Manual
Product Family 38C
Personal Communicator
Model V100
GSM Technology

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Summary of Contents for Motorola 38C Series

  • Page 1 Level 1 and 2 Service Manual Product Family 38C Personal Communicator Model V100 GSM Technology...

  • Page 3: Table Of Contents

    Table of Contents 1 and 2 Level 1 and 2 Service Manual Table of Contents 6881036B15 Table of Contents Introduction ................1 Product Identification .
  • Page 4 Table of Contents Product Family 38C Accessories ............... . 56 Index .

  • Page 5: Introduction

    Product Identification Motorola products are identified by the model number on the housing. Use the entire model number when inquiring about the product. Numbers are also assigned to chassis and kits. Use these numbers when requesting information or ordering replacement parts.

  • Page 6: Computer Software Copyrights

    Motorola Inc. requires express written permission of Motorola, Inc. In this regard, you may not use the information in this manual to create a software application for separate sale or license to others not in connection with the associated product purchased from Motorola, Inc.

  • Page 7: Warranty Service Policy

    Level 1 and 2 Service Manual Introduction Finding Information A product family is identified by the first three digits of the serial number, unless covered by an extended warranty. Extended warranty products have two alphabetic characters in place of the first two digits of the family code. The first digit following the alphabetic code indicates the number of years the warranty period is in effect.
  • Page 8 Customer’s original units will be repaired but not refurbished as standard. Appoint- ed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola HTC centers will perform level 4 (full component) repairs.

  • Page 9: Specifications

    Level 1 and 2 Service Manual Specifications Specifications General Function Specification Frequency Range GSM 880-915 MHz Tx (with EGSM) 925-960 MHZ Rx Frequency Range PCS 1850.2-1909.8 MHz Tx 1930.2-1989.8 MHz Rx Frequency Range DCS 1710-1785 MHz Tx 1805-1880 MHz Rx Channel Spacing 200 kHz Channels...
  • Page 10 Specifications Product Family 38C November 21, 2000 6881036B15...

  • Page 11: Product Overview

    Level 1 and 2 Service Manual Product Overview Product Overview The Motorola PF38C Personal Communicator uses Dual-Band technology that allows roaming using the GSM 900/1800 bands. Dual-Band technology is implemented using bandaware technology for GSM 900/ 1800. And, should GSM 1900 be required, Knifeswitch technology is used. There are two access choices for the user (1) through the menu structure - Network Selection, or (2) through the Quick Access key.
  • Page 12 Product Overview Product Family 38C Speaker Dependant Voice Recognition This feature allows voice tags to be allocated to up to 25 names within the communicator’s memory and up to 15 voice tags be allocated to the quick access functions. The communicator must be "trained" for this function (i.e. the voice tags must first be read into the communicator’s memory twice before being recognized).
  • Page 13 Level 1 and 2 Service Manual Product Overview • Phone number • Connection type If the data being downloaded is an image, the bitmap image will download as text and, if the image is larger than the screen, only part of the image will display. If the user receives a call while in Browser mode, the browser will pause and allow the user to resume after completing the call.

  • Page 14: Controls And Indicators

    Product Overview Product Family 38C Controls and Indicators The communicator controls are located on the side of the device and on the keyboard. The keyboard is a fully functional QWERTY keyboard (see Figure 1). Indicators, in the form of icons, are displayed on the LCD (see Table 2). The following paragraphs describe the controls and indicators.
  • Page 15 Level 1 and 2 Service Manual Product Overview Table 1. Control Buttons (Continued) Button Description Use to scroll through menus and text, and increase and decrease volume. Press to read a message. Press to write a message. Press for ALT and 0 - 9 numbers. (0 - 9) Press for symbols and additional characters.
  • Page 16 Product Overview Product Family 38C Table 2. Indicators (Continued) Icon Description Call ringer is On. > Battery charge Indicator. The more segments, the stronger the charge. Displayed when the quick access menu is open. Menu item is currently selected. Real time clock. Displays the time in either AM/PM or 24 hours. 12:00 November 21, 2000 6881036B15...

  • Page 17: User Interface Flowcharts

    Level 1 and 2 Service Manual Product Overview User Interface Flowcharts Figures 2 through 9 provide menu navigation assistance. Menu Access Internet Phone Book Alarm Clock Call Related Features Messages Phone Setup Network Selection Call Meters COLOR KEY 1st-Level Menu 2nd-Level Menu 3rd-Level Menu 4th-Level menu...
  • Page 18 Product Overview Product Family 38C PHONE BOOK Voice Dialing Personal Numbers 1. Switch View Find Entry by Name Enter Name 2. Call Number 3. Modify Name or Details 4. Erase Name or Number Find Entry by Location Enter Location 5. Add/Edit Voice Tag 6.
  • Page 19 Level 1 and 2 Service Manual Product Overview 6881036B15 November 21, 2000...
  • Page 20 Product Overview Product Family 38C MESSAGES Call Voicemail Delete Message Received Messages Retrieve Numbers Reply to Message Return Call 1. Send Message Edit Message 2. Store Message Delete All Messages Go to Next Message Outgoing Messages Go to Next Message Send Message 1.
  • Page 21 Level 1 and 2 Service Manual Product Overview PHONE SETUP Adjust Ring Volume Standard Tone Set Message Alert Tone Music Tone 1. Play Music Edit Music Tone 2. Save Music 3. Erase Music Set Ringer Tone Standard Tone Music Tone Set Alarm Ringer Adjust Contrast 1.
  • Page 22 Product Overview Product Family 38C From Sheet 1 1. Ring Only 2. Vibrate Only Ring or Vibrate 3. Vibrate then Ring 4. No Ring or Vibrate English Language Selection Automatic Show Time and Date Set Time and Date 1. 12-Hour Set Time Format 2.
  • Page 23 Level 1 and 2 Service Manual Product Overview NETWORK SELECTION 1. Register Now Available Networks 2. Make Preferred 3. Switch View 1. Automatic Search 2. Manual Search Network Search Registration Preferences 1. Slow Search Frequency of Search 2. Medium Search 3.

  • Page 24: Alert Modes

    Product Overview Product Family 38C CALL METERS 1. Show Last Call Show Call Charges 2. Total for All Calls 3. Credit Remaining 1. Show Last Call Show Call Timers 2. Total for All Calls 3. Reset All Timers 1. On Set Audible Call Timers Single Alert Timer 2.

  • Page 25: Battery Function

    Level 1 and 2 Service Manual Product Overview Alert Selection A variety of standard, pleasing, and chirp alerts can be selected. Vibrator Alert When the vibrate option is set, audible alerts are disabled, and the communicator vibrates to announce incoming calls and messages. Silent Alert When the silent option is set, audible and vibrator alerts are disabled, and the LED flashes when the communicator receives a message or phone call.
  • Page 26 Product Overview Product Family 38C November 21, 2000 6881036B15...

  • Page 27: Tools And Test Equipment

    Delrin Tweezers Used during assembly/disassembly HP34401A Digital Multimeter Used to measure battery voltage 1. To order, contact Motorola Aftermarket and Accessories Division at (847)538-8000. 2. Not available from Motorola. To order, contact Hewlett Packard at 1-800-452-4844. 6881036B15 November 21, 2000...

  • Page 28: Disassembly

    Disassembly Product Family 38C Disassembly The procedures in this section provide instructions for the disassembly of a Product Family 38C Personal Communicator. Special tools used for the communicator are listed under Tools and Test Equipment in the preceding section. Removing the Battery Door and Battery Ensure the communicator is turned off.

  • Page 29: Removing The Back Housing

    Level 1 and 2 Service Manual Disassembly Removing the Back Housing This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge and component damage. Remove the battery door and battery as described in the procedures. Using a torque driver with a T-6 bit, remove the 2 screws in the battery compartment (see Figure 11).
  • Page 30 Disassembly Product Family 38C Carefully insert the flat end of the disassembly tool into the recess on the side of the front housing near the battery opening as shown in Figure 12. FRONT HOUSING BACK HOUSING DISASSEMBLY TOOL RECESS 000676-A Figure 12.

  • Page 31: Replacing The Back Housing

    Level 1 and 2 Service Manual Disassembly After the sides of the front housing have been freed, pull the back housing away from the front housing to remove it (see Figure 13). BACK HOUSING ALIGNMENT GROOVES BACK HOUSING FRONT HOUSING CATCHES 000675-A Figure 13.

  • Page 32: Removing The Transceiver Board

    Disassembly Product Family 38C Referring to Figure 14, lift the external keys from the back housing. EXTERNAL KEYS BACK HOUSING 000762-O Figure 14. Removing and Replacing the External Keys To replace, insert the new keys into the front housing. Replace the back housing, battery, and battery door as described in the procedures.
  • Page 33 Level 1 and 2 Service Manual Disassembly Disconnect the transceiver board from the controller board by carefully sepa- rating the board interconnect connector (see Figure 15). Lift away the board- to-board snubber. TRANSCEIVER BOARD BOARD-TO-BOARD SNUBBER COAXIAL CABLE BOARD INTERCONNECT CONNECTOR CONTROLLER BOARD 000685-O...

  • Page 34: Replacing The Transceiver Board

    Disassembly Product Family 38C straight away from the SMT coaxial connector, use the blade of the extraction tool to release the connector’s locking spring. COAX TRANCEIVER BOARD CONNECTOR LOCKING SPRING SMT COAX CONNECTOR BOARD-TO-BOARD SNUBBER KEEP TOOL CONTROLLER PARALLEL TO PCB BOARD COAXIAL CABLE...

  • Page 35: Removing The Controller Board

    Level 1 and 2 Service Manual Disassembly Replace the external keys, back cover, battery, and battery door as described in the procedures. Removing the Controller Board This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge and component damage. Remove the battery door, battery, back housing, and external keys as described in the procedures.

  • Page 36: Replacing The Controller Board

    Disassembly Product Family 38C Carefully, lift the controller board from the front housing assembly (see Figure 18). FRONT HOUSING CONTROLLER BOARD 000998-O Figure 18. Removing the Controller Board Replacing the Controller Board Insert the controller board into the front housing with the flex connector on top. Insert the flex into the flex connector on the controller board and close the flex connector latch.
  • Page 37 Level 1 and 2 Service Manual Disassembly Replace the controller board, board-to-board snubber, transceiver board, ex- ternal keys, back housing, battery, and battery door as described in the procedures. CONTROLLER BOARD KEYPAD FRONT HOUSING KEYPAD REFLECTOR 000674-O Figure 19. Removing and Replacing the Keypad and Keypad Reflector 6881036B15 November 21, 2000...

  • Page 38: Removing And Replacing The Antenna

    Disassembly Product Family 38C Removing and Replacing the Antenna By hand, unscrew the antenna by rotating counterclockwise. After threads are completely disengaged, pull antenna straight out of flip assembly as shown in Figure 20. ANTENNA FLIP ASSEMBLY 000763-O Figure 20. Removing the Antenna To replace antenna, insert threaded end into flip assembly and carefully rotate clockwise by hand until tight.

  • Page 39: Removing The Flip Assembly

    Level 1 and 2 Service Manual Disassembly Removing the Flip Assembly This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge and component damage. Remove the battery door, battery, back housing, external keys, transceiver board, board-to-board snubber, controller board, keypad, and keypad reflector as described in the procedures.

  • Page 40: Replacing The Flip Assembly

    Disassembly Product Family 38C Carefully pull the coaxial cable through the hole in the front housing. Replacing the Flip Assembly Thread the coaxial cable and flex through the openings in the front housing. Exercise care to prevent damage to the coaxial cable when replacing the flip assembly.
  • Page 41 Level 1 and 2 Service Manual Disassembly LENS SAFE AREA FLIP ASSEMBLY (ENTIRE SHADED AREA) DISASSEMBLY TOOL 000764-O Figure 22. Removing the Lens Work the tool between the lens and the flip housing to release the adhesive and loosen the lens. When a sufficient portion of the lens has been released from the housing, as shown in Figure 16B, grasp the lens between thumb and forefinger and carefully peel the lens away from the housing.

  • Page 42: Removing The Lcd Assembly

    Disassembly Product Family 38C Removing the LCD Assembly Remove the battery door, battery, back housing, external keys, transceiver board, board-to-board snubber, controller board, keypad, keypad reflector, flip assembly, antenna, and lens as described in the procedures. Using a torque driver with a T-6 bit, remove the two screws holding the LCD assembly and inside flip housing in place (see Figure 23).
  • Page 43 Level 1 and 2 Service Manual Disassembly Using the disassembly tool, carefully loosen the inside flip housing from the outside flip housing (see Figure 24). FLIP ASSEMBLY DISASSEMBLY TOOL OUTSIDE FLIP HOUSING INSIDE FLIP HOUSING LCD ASSEMBLY 001017-O Figure 24. Separating Inside and Outside Flip Housings CAUTION: When removing the LCD assembly, use care not to damage the coaxial cable, flex cable, or heat seal connector.
  • Page 44 Disassembly Product Family 38C Again referring to Figure 25, using the disassembly tool if necessary, press the bushing inward to remove from the hole in the outside flex housing and slide along coaxial cable until free from the outside flip housing. INSIDE FLIP HOUSING OUTSIDE FLIP HOUSING LCD ASSEMBLY...

  • Page 45: Replacing The Lcd Assembly

    Level 1 and 2 Service Manual Disassembly Remove the LCD assembly from the inside flip housing by rotating the LCD 1/8 turn, then guiding the LCD through the opening in the housing. ANTENNA / DISPLAY BOARD LCD LOCKING TAB (2) LIGHT GUIDE INSIDE FLIP HOUSING LCD ASSEMBLY...
  • Page 46 Disassembly Product Family 38C Align the inside flip housing with the outside flip housing and hold in place while attaching with the two screws as shown in Figure 23. Replace the lens, antenna, flip assembly, keypad reflector, keypad, controller board, board-to-board snubber, transceiver board, external keys, back housing, battery, and battery door as described in the procedures.

  • Page 47: Subscriber Identity Module (Sim) Cards And Security

    Replace the battery and battery door as described in the procedures. Manual Test Mode The GSM Motorola V100 Personal Communicator is equipped with a manual test mode capability. This capability allows service personnel to take control of the unit and make the unit perform desired functions by entering certain keypad commands.

  • Page 48: Live Sim Card

    Subscriber Identity Module (SIM) Cards and Security Product Family 38C Press and hold the # button for approximately 3 seconds until TEST displays on the screen. The communicator may now be issued test commands listed in Table 5. Live SIM Card A SIM (Subscriber Identity Module) card is required to access the existing local GSM network, or remote networks when traveling (if a roaming agreement has been made with the provider).
  • Page 49 Level 1 and 2 Service Manual Subscriber Identity Module (SIM) Cards and Security 12. When Clone displays on the screen, the transfer of the first data block is complete. 13. Repeat steps 1 - 10 but type 022# at step 6 to transfer second block of data to the clone card.

  • Page 50: Troubleshooting

    Troubleshooting Product Family 38C Troubleshooting GSM Test Commands Table 5. GSM Test Commands Test Command Test Function/Name Press and hold # for 3 seconds Enter manual test mode Exit manual test mode 07x# Mute RX audio path Unmute RX audio path Mute TX audio path Unmute TX audio path 15x#...

  • Page 51: Troubleshooting Chart

    Level 1 and 2 Service Manual Troubleshooting Table 5. GSM Test Commands (Continued) Test Command Test Function/Name 0 or Omitted Full Rate* Enhanced Full Rate* Half Rate* *Note: To access these options, you must first type the primary access code. Troubleshooting Chart Table 6.

  • Page 52: Part Number Charts

    Part Number Charts Product Family 38C Part Number Charts The following charts are provided as a reference for the parts associated with Product Family 38C Personal Communicators. Model Chart Table 7. PF 38C Personal Communicator Model Chart MODEL NUMBER DESCRIPTION SE2036AA5B1 V100, British, Ocean Jaxx SE2036AA5D1...
  • Page 53 Level 1 and 2 Service Manual Part Number Charts Table 7. PF 38C Personal Communicator Model Chart (Continued) MODEL NUMBER DESCRIPTION SE2173AX4L2 V100, Spanish, Klub Blue SE2174AA5L4 V100, Spanish, Ocean Jaxx SE2174AX4L4 V100, Spanish, Klub Blue SE2175AA5L3 V100, Spanish, Ocean Jaxx SE2175AX4L3 V100, Spanish, Klub Blue SE2176AA5L3...

  • Page 54: Identity And Security

    The Mechanical Serial Number (MSN) is an individual unit identity number and remains with the unit throughout the life of the unit. The MSN can be used to log and track a unit on Motorola's Service Center Database. The MSN is divided into 4 sections as shown in Figure 28.
  • Page 55 Level 1 and 2 Service Manual Part Number Charts Picasso Tracking Label The number recorded on the Picasso label, when used with the MSN, allows precise identification of the device’s origin. By tracking field failures back to the site, shift, and line of manufacture, failure trends can be quickly diagnosed and corrected at the source.

  • Page 56: Related Publications

    Part Number Charts Product Family 38C Related Publications PF38C Service Manual Level 3 6881036B20 PF38C Controller Supplement 6881104B83 PF38C Transceiver Supplement 6881111B05 UK English V100 Personal Communicator User’s Guide 6881036B80 UK English V100 Personal Communicator Games Supplement 6881102B20 LA Spanish V100 Personal Communicator User’s Guide 6881036B11 LA Portuguese V100 Personal Communicator User’s Guide 6881036B12...
  • Page 57 Level 1 and 2 Service Manual Part Number Charts Turkish V100 Personal Communicator Games Supplement 6881102B82 Czechoslovakian V100 Personal Communicator User’s Guide 6881037B13 Czech V100 Personal Communicator Games Supplement 6881102B83 Polish V100 Personal Communicator User’s Guide 6881037B14 Polish V100 Personal Communicator Games Supplement 6881102B84 6881036B15 November 21, 2000...

  • Page 58: Exploded View Diagram

    Part Number Charts Product Family 38C Exploded View Diagram 000672-C Figure 31. Exploded View Diagram November 21, 2000 6881036B15...

  • Page 59: Exploded View Parts List

    Level 1 and 2 Service Manual Part Number Charts Exploded View Parts List Table 8. Exploded View Parts List Item Motorola Part Item Motorola Part Description Description Number Number Number Number See Table 9 Base Front Housing Assembly See Note 1...

  • Page 60: Housing-Dependent Part Numbers

    Part Number Charts Product Family 38C Housing-dependent Part Numbers Table 9. Housing-dependent Part Numbers Flip Assembly Ocean Jaxx Klub Blue Explosive Sonic Part Description 0162475Z02 0162475Z03 0162475Z04 Flip Housing, Outside 1586387K02 1586387K03 1586387K04 Flip Housing, Inside (LCD Cover) 1586389K02 1586389K03 1586389K04 Flex Cover (Barrel) 1586390K02...
  • Page 61 Level 1 and 2 Service Manual Part Number Charts Table 10. Accessories (Continued) Part Description Part Number Wearables Holster (Plastic) SHN7927A Headsets Headset with Boom Microphone SYN8146A Retractable Headset SYN8284A Headset (Plastic Bag) SYN8390A Colored Headset (Blue) AAYN4207A Colored Headset (Gray) AAYN4208A 6881036B15 November 21, 2000...
  • Page 62 Part Number Charts Product Family 38C November 21, 2000 6881036B15...
  • Page 63 6881036B15 IndexIndex Level 1 and 2 Service Manual Index 1 and 2 Index defective symptoms 47 display animation 9 accessories part numbers 56 exploded view 54 alert modes 20 external keys 27 antenna defective symptoms 47 removing 34 FCC rules 1 replacing 34 features 7 call divert interrogation 9...
  • Page 64 Index Product Family 38C removing/replacing 32 battery door 24 controller board 31 external keys 27 flip assembly 35 LCD 11 keypad 32 defective lens 36 symptoms 47 SIM card 43 LCD assembly transceiver board 28 removing 38 replacement parts removing the screws 38 ordering 4 replacing 41 replacing...
  • Page 65 Level 1 and 2 Service Manual Index poor reception or erratic operation 47 transmit audio weak 47 unit doesn’t turn on or stay on 47 test equipment general 23 special 23 text entry 9 tools 23 transceiver board replacing 30 user interface flowcharts 13 call meters menu 20 call related features menu 15...
  • Page 66 Index Product Family 38C Index-4 November 21, 2000 6881036B15...
  • Page 68 MOTOROLA, the Stylized M Logo, and all other trademarks indicated as such herein are trademarks of Motorola, Inc. ® Reg. U.S. Pat. & Tm. Off.  2000 Motorola, Inc. All rights reserved. Personal Communications Sector, 1500 Gateway Blvd. Boynton Beach, FL 33426-8292 Printed in U.S.A.

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