SNAP PRESS LP-1 Operator's Manual

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SnapPress LP-1

Operator's Manual

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Page 1 SnapPress LP-1 Operator’s Manual...
Page 2: Table Of Contents
Note to Administrator ........................7 About IP Address ..........................7 Symbols Used in This Manual ....................7 Safety Information ............................8 Safety Guidelines for LP-1 Usage .................... 8 Guide to the Machine ..........................11 About the Printer ........................... 11 Purpose of Printer ..........................11 Capabilities of Printer ........................
Page 3 SnapPress LP-1 Operator’s Manual Table of Contents Print Screen ............................22 Queue Screen ............................. 28 Service Screen ........................... 31 Device Info Screen ........................... 45 Installation ................................49 Printer Placement ..........................49 Space Requirements ........................49 Package Contents ..........................49 Unpacking Procedure ........................50 Printer Setup Steps .........................
Page 4 SnapPress LP-1 Operator’s Manual Table of Contents Print Job ..............................70 Unloading the Printer ........................82 Splicing on New Media ........................84 Pausing, Resuming, and Canceling a Job Mid-Print ............ 86 Working with a Web Break ......................87 Preventive Maintenance ........................... 89 Replacing the Ink Cartridge ......................
Page 5 SnapPress LP-1 Operator’s Manual Table of Contents Warranty Policy ..........................116 Customer Support ..........................117 Frequently Asked Questions (FAQs) ..................118 Index ................................. 119 © 2024. SnapPress. All Rights Reserved.
Page 6: About The Manual
The manufacturer requires that you use genuine components and ink from them. They will not be responsible for any damage or expense that might result from the use of parts or ink other than genuine ones with your SnapPress LP-1. © 2024. SnapPress. All Rights Reserved.
Page 7: Note To Administrator
SnapPress LP-1 Operator’s Manual Some illustrations or explanations in this guide may differ from your product due to enhancements or changes to the product. Note to Administrator When you log into this printer for the first time, we strongly recommend that you change the factory default password immediately.
Page 8: Safety Information
Casters and Locks: The LP-1 comes with lockable casters. Ensure to lock the casters of the printer during operation to prevent unintentional movement. Apply pressure to the locking levers until they are in the locked position.
Page 9 SnapPress LP-1 Operator’s Manual Connect the printer directly to the wall socket without using extension cables or power strips. If you desire to use an extension cord, please contact SnapPress, your authorized dealer, or electrical provider for further questions. Caution: Do not connect or disconnect the power plug with wet hands to minimize the risk of electric shock.
Page 10 SnapPress LP-1 Operator’s Manual Note: For maintenance, we turn off the printer. However, for servicing routines, the power must be on. 12. Personal Protective Equipment (PPE): Wear appropriate PPE, such as gloves or safety glasses, when handling certain components or materials.
Page 11: Guide To The Machine
Guide to the Machine About the Printer Purpose of Printer The purpose of the LP-1 digital label press is to facilitate label printing for professional label producers or companies wishing to print labels in-house. Capabilities of Printer This printer can handle most inkjet-coated media and can print up to 1200x1200 dpi at speeds of up to 90 feet per minute (FPM) or 27.4 meters per...
Page 12: Components
SnapPress LP-1 Operator’s Manual Components This section introduces the names of the various components on the front and rear sides of the machine and outlines their functions. High-Usage Components Sr. No. Component Name Description Touchscreen Touchpoint: A 20-inch touchscreen attached to a Windows 11 PC serves as the main operation point for the machine.
Page 13 SnapPress LP-1 Operator’s Manual Sr. No. Component Name Description Knob on Input Touchpoint: Used to tighten the media core to the Mandrel input mandrel. Note: The washers and wedges behind the knob can fall off if the knob is fully unthreaded.
Page 15 SnapPress LP-1 Operator’s Manual Sr. No. Component Name Description Media Guide Aligns media after being printed. Use a 2 mm Allen (Rear) or T-handle wrench to tighten or loosen. Media Guide Aligns media after being printed. Use a 2 mm Allen (Front) or T-handle wrench to tighten or loosen.
Page 16: Maintenance Components
SnapPress LP-1 Operator’s Manual Maintenance Components Sr. No. Component Name Description Electrical Panel Door Touchpoint: Open to troubleshoot electronics. Input Mandrel Belting Touchpoint: Open to tighten input mandrel belt. Door Output Mandrel Touchpoint: Open to tighten output mandrel Belting Door belt.
Page 17: Control Panel (User Interface)
SnapPress LP-1 Operator’s Manual Control Panel (User Interface) The LP-1 was designed with the operator in mind. The custom-built touch screen control panel enables easy navigation and usage. There are five main menus: Home, Print, Queue, Service, and Device Info.
Page 18: Home Screen
SnapPress LP-1 Operator’s Manual Home Screen The first tab on the navigation bar is the Home screen, which opens upon launching and initializing the printer. On this screen, you will preview the most recently printed job (right side) and find control buttons for loading and unloading the media.
Page 19 SnapPress LP-1 Operator’s Manual Media Loaded This indicates whether the media has been webbed through the machine and if the dancer arms are in use. The icon next to this section signifies that the printer is currently in the unloaded position. This can also be easily identified by checking the color of the light bar on the machine’s lid.
Page 20 SnapPress LP-1 Operator’s Manual Media Webbed This indicates the presence of a web break. A web break can occur if the media is ripped or the media roll ends. When a web break is present, the printer will stop printing and unload the machine. The icon indicates that there is no web break and the media is successfully webbed.
Page 21 SnapPress LP-1 Operator’s Manual Printer Health This indicates the overall health of the Printer Module and Service Tray. If the Module or Service Tray Health falls to 10%, the icon will change from . If the Service Tray Health falls to 0%, the icon will change from and will prevent printing.
Page 22: Print Screen
The second tab on the navigation bar is the Print screen, which allows you to import print jobs from the internal computer of your LP-1 printer. Once the job is uploaded, it provides a user-friendly preview of the uploaded file, enabling you to observe real-time image rotation.
Page 23 It is recommended to use a media profile for the type of media you are choosing. The LP-1 comes with a few media profiles for various types of media (Glossy, matte, paper, BOP, etc.). These profiles were created for the specific media noted in the media profile box (manufacturer’s material number is noted).
Page 24 SnapPress LP-1 Operator’s Manual Caution: The use of profile overrides is not recommended. The media profiles are designed to work at a specific speed and DPI, so overriding the settings may result in reduced print quality. Override Speed: The override speed can be changed using the dropdown to 30, 60, and 90 FPM (9.1, 18.3, and 27.4 meters per minute).
Page 25 SnapPress LP-1 Operator’s Manual Override Output DPI: The override output DPI can be changed using the dropdown. Caution: The use of overrides output DPI is not recommended. The media profiles are designed to work at a specific speed and DPI, so overriding the settings may result in reduced print quality.
Page 26 SnapPress LP-1 Operator’s Manual Note: The profile overrides (speed and DPI) will not be transferred to the queue for printing so if the user chooses to override the user should send directly to print and not send to the print queue.
Page 27 SnapPress LP-1 Operator’s Manual Cost Per Label Calculator The Cost Per Label calculator is positioned on the right-hand side of the Print screen. It features input-driven fields that allow you to enter the MSI of the chosen media, the media’s width, the number of labels in the file, and the cost of each ink cartridge.
Page 28: Queue Screen
SnapPress LP-1 Operator’s Manual Queue Screen The third tab on the navigation bar is the Queue screen. Here, you can review any jobs that have been sent to the queue for printing, as well as previously printed jobs. The two tabs, “Queued Jobs” and “Completed Jobs, ” will display the job ID number, file name, number of copies printed, rotation, media profile (if applicable), number of labels, label gap, and status.
Page 29 SnapPress LP-1 Operator’s Manual Queued Jobs tab displays a list of the current jobs queued for printing. You can choose to print jobs individually or all queued jobs at once. To print a single queued job, find the file name in the list and click on the ...
Page 30 SnapPress LP-1 Operator’s Manual You will have the option to pause, resume, or cancel jobs during the  printing process. • If you cancel a print job during a print all process, the job that was running will move to the completed list. The other jobs that are scheduled will no longer be scheduled to print, but will remain in the queue list.
Page 31: Service Screen
SnapPress LP-1 Operator’s Manual Service Screen The fourth tab on the navigation bar is the Service screen. It allows you to make advanced print adjustments with the die alignment and drop density tabs. Additionally, it facilitates the convenient reordering of consumables. Furthermore, it enables you to exchange the Service Tray, run cleaning routines, toggle backtracking on and off, reset to factory settings, and clear errors.
Page 32 SnapPress LP-1 Operator’s Manual Die Alignment tab allows you to manipulate individual nozzles within each die. Each printer module has been calibrated for optimal die-to-die alignment settings prior to installation, however, certain label files, media and/or profiles may require slight alignments to remove white lines (gaps) or reduce dark lines (overlaps) appearing in the printed file.
Page 33 SnapPress LP-1 Operator’s Manual Drop Density tab allows you to make density changes per color, per die. It enables you to adjust the density of drops in each die, as they may differ slightly for different files, media types, and profiles. Each printer module has been calibrated for optimal drop density prior to installation.
Page 34 SnapPress LP-1 Operator’s Manual Consumables tab provides you with information of the overall health of the printer, offering the option to directly order consumable components such as Ink, Service Tray, and Module. The ink levels for each color—Cyan, Magenta, Yellow, and Black—are ...
Page 36 SnapPress LP-1 Operator’s Manual Settings tab contains options for replacing and inserting new Service Trays, clearing motor stall errors, running the various cleaning routines, custom color options, backtracking settings, print modes, and printer reset options. © 2024. SnapPress. All Rights Reserved.
Page 37 SnapPress LP-1 Operator’s Manual Service Tray: This section gives you control over various actions related to the Service Tray. When the status bar for the Service Tray reaches 10%, the icon will appear on the critical checklist. When the status bar reaches 0%, the currently installed Service Tray has reached the end of its life and needs to be exchanged before printing can continue.
Page 38 SnapPress LP-1 Operator’s Manual Pen: This section allows you to run pen (nozzle) cleaning routines, set pen to paper spacing, and set the Top of Form (TOF) Offset. Pen Routine 0 – This is the first option to run a printhead cleaning routine.
Page 39 SnapPress LP-1 Operator’s Manual Custom Color: Custom/Spot color helps designers and manufacturers ensure they achieve the exact color they desire. This is particularly important for aspects such as branding or when there is a need to print the same color multiple times.
Page 40 SnapPress LP-1 Operator’s Manual Backtracking: Backtracking is a noteworthy feature of the LP-1. It empowers operators to dispatch multiple jobs simultaneously without the  need to be physically present during production. Once a print job concludes, the media extends slightly beyond the printing ...
Page 41 SnapPress LP-1 Operator’s Manual Reset: This section allows you to reset the printer to its default settings from the manufacturer. button will reset the die-to-die alignment values to the default  manufacturer settings. button will reset the drop density values to the default ...
Page 42 SnapPress LP-1 Operator’s Manual Restart: This section enables you to restart the printer’s Application Programming Interface (API), software, and communication between the Xitron RIP and the FI-1000. 1. Restart SnapPress API – This restarts the front-end and back-end of SnapPress software.
Page 43 Customer Support Team. Each field must be filled out. Note: This ticket will provide our Support Team with statistics from LP-1. Please be as specific as possible about the issue you are experiencing and add a direct phone number where you can be reached if necessary.
Page 44 SnapPress LP-1 Operator’s Manual Service Help tab provides instructional videos to assist you in resolving many issues you may encounter or for learning how to use certain aspects of the printer. © 2024. SnapPress. All Rights Reserved.
Page 45: Device Info Screen
SnapPress LP-1 Operator’s Manual Device Info Screen The fifth tab on the navigation bar is the Device Info screen. It provides an overview of the printer’s operational settings, such as running versions, serial numbers, software and firmware versions, statistics on how many feet of media have been printed, the number of jobs printed, the total amount of ink used, the total ink used per color, the most used ink, and network settings.
Page 46 Xitron lists the current release version, Firmware version, and active COM Port  number for the RIP. The purchase of your LP-1 comes complete with 1-year of Xitron customer support. After the first 12 months, additional fees paid directly to Xitron will apply.
Page 47 SnapPress LP-1 Operator’s Manual Statistics This section provides the printer’s usage statistics such as the total amount of media in feet printed, total number of jobs that have been printed, total number of labels printed, total amount of ink used in Liters, the total amount of cyan, magenta, yellow, and black ink used in Liters, and the most used ink.
Page 48 SnapPress LP-1 Operator’s Manual Network This section lists the Interface, Computer, and Printer settings. For the Interface, the IP Address is listed.  For the Computer, the Host Name and Computer IP are listed.  For the Printer, the IP Address and active Port are listed.
Page 49: Installation
6 feet wide, 5 feet tall, and 3 feet deep. Ensure the area has proper ventilation and is not placed in direct sunlight. Package Contents Inside the large crate that arrived, you will find the following components: [X1] LP-1 machine  [X2] Purged modules ...
Page 50: Unpacking Procedure
You can now swing the front wall of the crate open, in the bottom of the crate  lies the LP-1 machine, leave this for now, the next steps will require more than one individual. © 2024. SnapPress. All Rights Reserved.
Page 51 Once the ramp is secure and the machine is ready to be unloaded off the deck  of the crate, unlock the casters by lifting the levers on the casters. With two individuals, slowly roll the LP-1 machine off the deck, remove any  final packaging materials that may be left on the machine.
Page 52: Printer Setup Steps
SnapPress LP-1 Operator’s Manual Printer Setup Steps When you receive your LP-1, both modules included in the crate will already be purged and calibrated. Move the LP-1 to its designated location and ensure to lock the casters. Use your foot to lock the casters. Apply pressure to the locking levers until they are in the locked position.
Page 53 13. Although the machine is initially unloaded, press the button for verification; nothing should occur. CONGRATULATIONS! The printer is ready for use. Click here to view the setup video for LP-1. © 2024. SnapPress. All Rights Reserved.
Page 54: Calibrating The Printer
SnapPress LP-1 Operator’s Manual Calibrating the Printer Die Alignment tab allows you to manipulate individual nozzles within each die. Each printer module has been calibrated for optimal die-to-die alignment settings prior to installation, however, certain label files, medias and/or profiles may require slight alignments to remove white lines (gaps) or reduce dark lines (overlaps) appearing in the printed file.
Page 55 SnapPress LP-1 Operator’s Manual Note: After adjusting the die alignment, you have the option to save the alignment settings to a file, allowing you to load them later for future use. Refer to steps 4a and 4b for more details.
Page 56 SnapPress LP-1 Operator’s Manual Step No. Description The steps to save a die alignment are as follows: Step 4a (Optional) Once you're satisfied with your die alignment, ensure that all changes have been submitted by clicking the button. Click the button.
Page 57: Drop Density Adjustment
SnapPress LP-1 Operator’s Manual Drop Density Adjustment tab allows you to make density changes per color, per die. It enables you to adjust the density of drops in each die, as they may differ slightly for different files, media types, and profiles.
Page 58 SnapPress LP-1 Operator’s Manual Note: After adjusting the drop density, you have the option to save the drop density settings to a file, allowing you to load them later for future use. Refer to steps 4a and 4b for more details.
Page 59 SnapPress LP-1 Operator’s Manual Step No. Description The steps to save a drop density are as follows: Step 4a (Optional) Once you're satisfied with your drop density, ensure that all changes have been submitted by clicking the button. Click the button.
Page 60: Printing A Label
 Kraft paper, and corrugated material. Material Required To operate the LP-1 you will need the following materials: 1. 3-inch diameter cardboard core The length of the core must correspond to the width of the selected substrate. We recommend using a core that is 1/16 inch shorter than the selected substrate.
Page 61: How To Web The Printer
Also, ensure that there is sufficient room around the printer to maneuver while loading media. The LP-1 is a center-webbed printer. The following are the steps to web the printer: 1. Locate the input mandrel on the right side of the printer.
Page 62 SnapPress LP-1 Operator’s Manual 2. Place the rolled media on the input mandrel, with the media feeding counterclockwise. When looking at the media, the printable side should be facing up, and the backing liner should be facing down. 3. Secure the input media by tightening the mandrel cleats with the tension knob at the end of the mandrel.
Page 63 SnapPress LP-1 Operator’s Manual 4. Align the media with the splicing table, ensuring center alignment (center of the media width is in the center of the splicing table). 5. There are two adjustable media guides on the splicing table. These guides can be adjusted using the crank handle on the operator’s side of the table.
Page 64 SnapPress LP-1 Operator’s Manual 6. On the input idler roller, just past the splicing table at the entrance to the printer, there are two adjustable collars. These collars should be set to snugly hold the media as it tracks through the printer. These collars can be adjusted with a 2.5 drive size metric Allen key.
Page 65 SnapPress LP-1 Operator’s Manual 7. Place one of the two provided media guides and a blank cardboard core onto the output mandrel and do not secure them. The media guide needs to be aligned with the corresponding collar on the idler roller before tightening.
Page 66 SnapPress LP-1 Operator’s Manual 9. Attach and secure the media to the cardboard core using either the adhesive backing from the media or tape. Ensure that there is even tension across the webbed paper path throughout the entire printer. This can be done by standing at the output mandrel and in line with the printer.
Page 67 SnapPress LP-1 Operator’s Manual 11. Ensure that both media guides are aligned and securely fastened to the mandrel, beginning with the media guide located on the side opposite the operator. This guide should fit snugly against the media, but the media should not curl inward or upward.
Page 68 SnapPress LP-1 Operator’s Manual 12. Align the inner edge of the media guide with the inner edge of the collar on output idler roller using the scale ruler. The media guides should fit snugly against the media. Repeat this step for both inner and outer media guides.
Page 69 Note: To verify that the printer is webbed correctly, you should check the Home screen for the icons in the critical checklist section. Click here to view the Webbing and Printing video for LP-1. © 2024. SnapPress. All Rights Reserved.
Page 70: Print Job
SnapPress LP-1 Operator’s Manual Print Job Prior to initiating a print job, it is crucial to understand the various color indicators displayed on the LED light bar located on the top cover. It displays six different colors: yellow, green, blue, red, purple, and rainbow.
Page 71 SnapPress LP-1 Operator’s Manual Color Description Image The purple light bar indicates that the print job is paused. This could be because the user manually paused it during printing, or because the print job Purple requires Pantone specific colors. This state indicates that the printer requires user intervention before it can proceed.
Page 72 SnapPress LP-1 Operator’s Manual To initiate a print job, follow the steps provided below: 1. After webbing your media, navigate to the home page on the screen. 2. Load the media by clicking the flashing yellow button. © 2024. SnapPress. All Rights Reserved.
Page 73 SnapPress LP-1 Operator’s Manual 3. Review the critical checklist and ensure the printer displays icon next to each field. If the printer displays icon, you can still print. However, you should be  aware that the supplies are nearing the end of their lifespan. This may result in print jobs being canceled if supplies, such as ink or media, run out in the middle of the job.
Page 74 SnapPress LP-1 Operator’s Manual 5. Click the button and select a PDF from your file explorer. 6. Once the PDF is selected, click the “Open” button to close the file explorer. © 2024. SnapPress. All Rights Reserved.
Page 75 SnapPress LP-1 Operator’s Manual 7. Click the button, located next to the button. 8. To choose a media profile, click on the first box under the “Media” section to open the dropdown menu. © 2024. SnapPress. All Rights Reserved.
Page 76 SnapPress LP-1 Operator’s Manual 9. Once the dropdown menu is open, scroll through the profiles and select the desired one to match the media you are printing on. 10. To close the dropdown menu, click the dropdown box again. 11. If desired, you can upload a drop density or die alignment .txt file that you...
Page 78 SnapPress LP-1 Operator’s Manual 12. The speed and DPI of the prints are set by the media profile. To override these settings, you can click the associated checkbox and use the dropdown menu to select the preferred speed and/or DPI.
Page 79 SnapPress LP-1 Operator’s Manual 13. Choose the desired rotation by clicking the button. Files can be set to either 0, 90, 180, or 270 degrees. The image will show  exactly how the file will print with the left to right media path.
Page 80 SnapPress LP-1 Operator’s Manual 14. Use the up/down arrows next to “Copy Count” to increase or decrease the copy count, or click on the text box directly to display a keyboard and type in the desired number of copies. 15. Finally, click the button.
Page 81 17. To assess quality, follow steps 1 through 13, then click the button to print only one copy of the label. Click here to view the Webbing and Printing video for LP-1. © 2024. SnapPress. All Rights Reserved.
Page 82: Unloading The Printer
SnapPress LP-1 Operator’s Manual Unloading the Printer After printing is complete, the printer will need to be unloaded. 1. To unload, jog the media forward until the end of your last printed file is visible and wrapped around the cardboard core on the mandrel.
Page 84: Splicing On New Media
Operator’s Manual Splicing on New Media The LP-1 was designed with the operator in mind. It features many robust and easy-to-navigate features, one of which is the built-in splicing table. The splicing table is located on the right-hand side of the printer. It comes with two magnetic bars used to secure the media to the table.
Page 85 Operator’s Manual Note: A reminder that the LP-1 is a center-webbed printer and your media should have the same spacing on the outer edges of the media rollers. 6. If the new media roll has the same width as the previous one, align the edges of the new media with those of the existing media on the splicing table.
Page 86: Pausing, Resuming, And Canceling A Job Mid-Print
Operator’s Manual Pausing, Resuming, and Canceling a Job Mid-Print The SnapPress LP-1 contains many features desired by the prime label industry. On the lower right-hand corner of the Print screen, there are three buttons: Pause, Continue Print, and Cancel Print.
Page 87: Working With A Web Break
SnapPress LP-1 Operator’s Manual Working with a Web Break Web breaks can occur at any time during the printing process, but they are uncommon. The most common cause of a web break is running out of media on the input mandrel during printing.
Page 88 SnapPress LP-1 Operator’s Manual 5. Select the button on the Home screen. 6. The sufficient media and web break indicators will reset and show icon. The printer is now ready to start printing again. © 2024. SnapPress. All Rights Reserved.
Page 89: Preventive Maintenance
SnapPress LP-1 Operator’s Manual Preventive Maintenance This section outlines the procedures for replenishing printer supplies and maintaining printer cleanliness. Replacing the Ink Cartridge If the status of one or more ink cartridges depletes to 0%, it will prevent printing. Ink Cartridge Follow the steps below to change an ink cartridge.
Page 90 SnapPress LP-1 Operator’s Manual Gently agitate the cartridge to evenly mix the ink pigments inside. Agitate for 20-40 seconds for cyan, yellow, and magenta inks. Agitate for 30-50 seconds for black ink. The ink cartridge is now primed and ready for installation. Locate the corresponding ink chamber and gently guide the ink cartridge in.
Page 91: Replacing The Service Tray
SnapPress LP-1 Operator’s Manual Replacing the Service Tray The Service Tray is a replaceable consumable component within the printer module, responsible for maintaining the health of the printhead nozzles. Periodically, the printer will automatically run a pen-cleaning routine in which the printheads will flood with ink and the Service Tray will move back and forth, effectively cleaning the printheads.
Page 92 SnapPress LP-1 Operator’s Manual Follow the steps below to replace the Service Tray. First, ensure that no jobs are currently being printed or processed for printing and that the printer is unloaded. Next, locate the L-Bracket on the right-hand side of the printer module. This L-Bracket acts as a backstop for the Service Tray.
Page 93: Replacing The Module
SnapPress LP-1 Operator’s Manual Replacing the Module Much like the Service Tray and Ink, the module also has a projected life expectancy. This can be monitored with the module health bar located on the left- hand side of the monitor. It’s crucial to consistently monitor the print quality, regardless of the module’s health.
Page 94 SnapPress LP-1 Operator’s Manual Disconnect the power by removing the power cable, then remove the 22-pin connector from the power supply provided by HP. These are located on the left-hand side of the module. The power supply provided by HP is the rectangular box mounted on the side of the module.
Page 95 SnapPress LP-1 Operator’s Manual Open the packaging of the new module box. The modules will come pre-calibrated for die-to-die alignment and drop density, ready for immediate use. Remove the interior as well as the three orange, plastic pieces that come within the Module, one in the ink area, and two in the rear of the Module and lift out the new module.
Page 96 SnapPress LP-1 Operator’s Manual If the print quality is not acceptable, additional adjustments to die-to-die alignment and/or drop density will be required. Make the necessary adjustments from the Service screen and run a test print. Repeat this process until the print quality is acceptable.
Page 97: Cautions While Cleaning
SnapPress LP-1 Operator’s Manual Cautions While Cleaning Cleaning is a crucial process for label printers to maintain optimal performance and longevity. Exercise caution during the cleaning process, and consider the following guidelines: Keep the printer powered on to enable automatic cleaning.
Page 98: Troubleshooting
SnapPress LP-1 Operator’s Manual Troubleshooting This section provides solutions for critical checklist errors and UI error messages. Critical Checklist Errors Media Loaded icon next to the “Media Loaded” signifies that the printer is currently in the unloaded position. Click the button to resolve.
Page 99: Media Webbed
The error indicates that you have either exhausted your supply of media or the printer is not webbed. If there is a break in the web, the LP-1 will unload the machine. You should replace the roll and web the machine.
Page 100: Printer Health
SnapPress LP-1 Operator’s Manual Printer Health The printer should still be operable if the Module health is at 0%. The health displayed is predicted health. The accepted life of a module is 12L of ink. Although modules have lived past this...
Page 101: Other Errors
SnapPress LP-1 Operator’s Manual Other Errors This indicates the presence of printer errors. These errors may include but are not limited to server connection issues, communication errors, and motor stalls. Below is a list of these errors and how to resolve them.
Page 102 SnapPress LP-1 Operator’s Manual E02: HP Communication Error 1. Click the button on the Home screen next to “Other Errors. ” 2. If the error persists, lift the printer lid and unplug the power cable from the module. 3. Wait for 30 seconds.
Page 103 SnapPress LP-1 Operator’s Manual 11. Find the device labeled “USB Serial Port” and note the number for the COM port, which is shown in parentheses. In this case, it is COM7. 12. Open the SnapPress Launcher tab. 13. Click the button.
Page 104 SnapPress LP-1 Operator’s Manual 15. If the COM Port does not match, click the dropdown and select the appropriate port. 16. Click the button to save the comport settings. 17. Click the button. 18. Click the button. E03: Xitron Communication Error 1.
Page 105 SnapPress LP-1 Operator’s Manual 5. Click on the “Launcher” application and wait. 6. Refresh the GUI after a few minutes. 7. If the error persists, navigate to the launcher. 8. Click the button. © 2024. SnapPress. All Rights Reserved.
Page 106 SnapPress LP-1 Operator’s Manual 9. Click the button. 10. If the command does not execute anything and the error persists, proceed to the device manager and open the dropdown menu labeled “Ports. ” 11. Ensure that two devices are displayed (if only one device is displayed, contact SnapPress for further assistance).
Page 107 SnapPress LP-1 Operator’s Manual 15. Under the “Xitron Settings” section, verify that the COM Port matches the COM identified in Step 11. 16. If the COM Port does not match, click the dropdown and select the appropriate port. 17. Click the button to save the comport settings.
Page 108 SnapPress LP-1 Operator’s Manual E04: Carriage Jam Follow the motor stall instructions, i.e., E05: Motor Stall. If the error persists, contact SnapPress for a service technician. E05: Motor Stall 1. Click the button on the Home screen next to “Other Errors. ” The printer will run a motor stall recovery.
Page 109 SnapPress LP-1 Operator’s Manual 8. Examine the tray for defects and twist the gear to ensure the web wipe is not jammed. 9. Replace the tray in the module as far as it will go. 10. Click the button while applying light pressure to pull the tray into the module.
Page 110 SnapPress LP-1 Operator’s Manual The image above shows the behavior that a proper ink door should display when opened. E08: Counterfeit Cartridge This error occurs when a cartridge not sold by SnapPress is inserted into the machine. To resolve this error, ensure that only ink cartridges purchased from SnapPress are used.
Page 111: Print Job Errors
SnapPress LP-1 Operator’s Manual Print Job Errors Sr. No. Error Message Description This error indicates a motor stall. Run the motor stall recovery routine, then try printing the job again. This error occurs when a print job is unexpectedly canceled. This could be...
Page 112 SnapPress LP-1 Operator’s Manual Sr. No. Error Message Description This error indicates that an ink supply is missing. Replace the missing ink cartridge and try printing the job again. This error occurs when the job is not properly processed. Verify that Xitron...
Page 113: Appendix
SnapPress LP-1 Operator’s Manual Appendix Specifications of the Machine Productivity Low: 30 feet/minute (9.1 meters/minute) Speed settings Medium: 60 feet/minute (18.3 meters/minute) (feet/minute) High: 90 feet/minute (27.43 meters/minute) Configuration 1 (HP FI-1000 Page-wide Technology) Engine count Operational Requirements Power requirement...
Page 114 SnapPress LP-1 Operator’s Manual Paper and Media Media types Uncoated, inkjet coated, and specialty media Specialty media Flexible packaging Style of input media Roll Style of output media Roll Minimum media No minimum thickness Maximum media 0.010 inches thickness Minimum media width...
Page 115 SnapPress LP-1 Operator’s Manual Head Technology Head manufacturer Head technology Thermal Drop-on-Demand Head engine count Heads per engine Estimated head life 12L per color per die DFE / Controller SnapPress UI & Xitron Navigator Print streams © 2024. SnapPress. All Rights Reserved.
Page 116: Warranty Policy
SnapPress LP-1 Operator’s Manual Warranty Policy SnapPress Printing Systems are warranted to be free of defects in both materials and workmanship. Should any part of this equipment be defective, it will be repaired or replaced, at the discretion of the manufacturer, at no charge for parts or factory labor for a period of one year from the date of delivery to the end user.
Page 117: Customer Support
SnapPress LP-1 Operator’s Manual Customer Support Support tickets can be submitted directly from the printer. To raise a ticket, open the Service screen and click the tab. Please fill out each section before submitting the ticket. Support can also be reached by phone at 603-216-6344 or by email at support@allendatagraph.com.
Page 118: Frequently Asked Questions (Faqs)
SnapPress LP-1 Operator’s Manual Frequently Asked Questions (FAQs) Question: What happens if the printer runs out of media during printing? Answer: The printer will detect this condition, automatically stop, unload, and cancel the print. Question: How long does it take to launch the application? Answer: It will take between 30-45 seconds to start.
Page 119: Index
SnapPress LP-1 Operator’s Manual Index Die-to-Die Alignment....... 54 Disclaimer............6 About IP Address........7 Drop Density..........57 About the Manual........6 Drop Density Adjustment...... 33,57 About the Printer.........11 E01: SnapPress Communication Backtracking..........40 Error..............101 E02: HP Communication Error.... 102 E03: Xitron Communication Error..104 Cable Management........9...
Page 120 SnapPress LP-1 Operator’s Manual Introduction........... 6 Operational Requirements.....113 Other Errors...........21,101 Jog..............17 Output Belt Tensioner.......16 Output Dancer Door........16 Output Mandrel..........12 Knob on Input Mandrel......13 Knob on Output Mandrel....... 13 Package Contents........49 Pausing a Job Mid-Print......86 LED Light Bar..........70 Personal Protective Equipment Legal Prohibition........
Page 121 SnapPress LP-1 Operator’s Manual Regular Inspections........10 Troubleshooting.......... 98 Replacing the Ink Cartridge....89 Replacing the Module......93 Unattended Operation......10 Replacing the Service Tray....91 Unloading the Printer....... 82 Reset..............41 Unpacking Procedure......50 Restart............. 42 Upload File............. 22 Resuming a Job Mid-Print.....