Troubleshooting guide
Problem
Possible cause
Solution
Heating function is
Economy function failure
PIR function is effective with LIVE heating only. Please turn on heating
not ON
mode.
(GREEN LED on control
panel not visible when
ECONOMY button
pressed)
PIR / PCB malfunction
Problem
Possible cause
Solution
ORANGE LEDs flashing
Safety Warning
If any or all of the 3 ORANGE LED Indicator Lights start to flash or flicker
Indicator
intermittently, this indicates a problem within the internal control systems
of the unit. Please switch off the unit immediately, leave for 30 minutes
and switch on again. If this continues to occur please
helpdesk
Problem
Possible cause
Solution
Make sure the Power Indicator LED is on by turn Power Switch ON at
Light not working
Power Switch OFF
the heater's back. Then press light button on control panel or remote
control.
No Power to unit
Check the mains or the socket or plug's fuse(if there is) to restore circuit.
Unplug and switch unit OFF. Wait 30 minutes for unit to auto-reset then
Safety Thermal Fuse in
switch on. Repeat if necessary. If this continues to occur please
Operation.
technical helpdesk
Safety Tip Over stuck in OFF position. Give the unit a rigorous shake
Safety Tip Over Switch
which may reset the switch. If this does not rectify the problem, please
Malfunction
call the technical helpdesk
Lamp is faulty
Replace as necessary. This unit uses specialised high temperature low
energy lamps only. These are only available from
Heater not on a level
Surface
Problem
Possible cause
Solution
Control Panel Inoperative
MasterLock is in
See Masterlock Function page 9 to unlock the control panel
operation
Or
Buttons stuck / PCB
Please
malfunction
call the technical helpdesk
Please
call the technical
the technical helpdesk
Ensure Heater is situated on a level and solid surface.
call the technical helpdesk
call the
Helpline
If you receive this item with parts broken or missing, please telephone:
0333 0050077
Please have ready your name, address, tel. no., product reference, where purchased
and parts required. An answering service is in operation outside o ce hours and during busy
periods.
We regret that we are unable to give advice on internal house wiring.
This product has been manufactured to comply with EEC Directives 2006/95/EG and
89/336/EEC.
Not household waste. Must be disposed of in accordance with local regulations.
UK MANUFACTURER / IMPORTER
CASCADE HOLDINGS LTD.
GORSE MILL
GORSE STREET
OLDHAM.
UNITED KINGDOM
OL9 9RJ
Amber 3000W
Outdoor Heater
With PIR
ZR 37442 GMTL
EU AUTHORISED REPRESENTATIVE:
AUTHORISED REP COMPLIANCE
GROUND FLOOR
71 LOWER BAGGOT STREET
DUBLIN
IRELAND
D02 P593
v3
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