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BT Nortel Networks Norstar Modular Plus Release 5 Installation And Maintenance Manual

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Norstar

Modular Plus Release 5

Installation and Maintenance

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Page 1 Norstar Modular Plus Release 5 Installation and Maintenance Guide...
Page 2 Published by Nortel Networks on behalf of British Telecommunications PLC. All possible care has been taken in the preparation of this publication, but British Telecommunications PLC assumes no liability for any inaccuracies that may occur. British Telecommunication PLC reserves the right to make changes without notice both to this publication and to the product that it describes.
Page 3: Table Of Contents
Contents SECTION I: Installing the hardware 9 Preparing for the installation Safety Central equipment 14 Line card default settings change according to system size 17 Installation overview 18 Location requirements 20 Required equipment and supplies 22 Installing the central equipment Mounting the components Installing the cards 27 Connecting fibre cables 33...
Page 4 SECTION II: Programming the system 107 Starting programming Copying programming to save time 113 Passwords 116 Programming settings that enhance call capture 118 Programming for the Direct Inward Access (DIA) feature 124 Recommended sequencing 127 Starting a programming session 127 Performing System Startup 128 Programming overview 130 Checklist for a system with DTI (DASS2), DTI (DPNSS 1), DTI (I.421) or BRI...
Page 5 Programming Hunt groups Adding or removing members from a group 197 Moving members of a group 198 Assigning or unassigning lines to a group 198 Assigning a distinctive ring pattern to a Hunt Group 199 Setting the distribution mode 200 Setting the hunt delay 201 Programming options if all hunt group members are busy 201 Programming the queue timeout 202...
Page 6 Programming Hospitality Services Hospitality extension types 242 Hospitality passwords 243 Room desk information 244 Call permissions 245 Service time 246 Alarm 247 Network features and services Selective Line Redirection 254 Malicious call identification (MCID) 255 Software Keys Software Keys 258 Cordless capability Assigning a radio to a cell 262 Changing the radio antenna setting 263...
Page 7 SECTION III: Planning a network 301 Planning a network Modular Plus networking in general 304 Planning a private network using AC15A circuits 307 AC15A private circuit settings 309 Remote system access 310 Sample networking configurations with AC15A 312 Network access via a selected line pool 313 Access to the Page feature 314 Line Redirection from Modular Plus to a PSTN line 315 Extension access using tandem routing 316...
Page 8 viii Troubleshooting Troubleshooting steps and precautions 340 Troubleshooting the CCU and modules 340 Troubleshooting the AC15A Signalling Interface 349 Troubleshooting the Analogue Terminal Adapter 350 Troubleshooting an auxiliary ringer 351 Troubleshooting CAPN modules and KIMs 351 Troubleshooting the Call Logging Interface 352 Troubleshooting Music on Hold/Background Music 353 Troubleshooting Paging 353 Troubleshooting an External Remote Access Device 353...
Page 9: Section I: Installing The Hardware
SECTION I: Installing the hardware P0607109 Issue 01 Modular Plus Installation and Maintenance Guide...
Page 10 10 Installing the hardware Modular Plus Installation and Maintenance Guide P0607109 Issue 01...
Page 11: Preparing For The Installation
Preparing for the installation • Safety and Regulatory information..12 • Central equipment..14 • Line card default settings change according to system size..17 • Installation overview..18 • Location requirements..20 • Required equipment and supplies..22 P0607109 Issue 01 Modular Plus Installation and Maintenance Guide...
Page 12: Safety And Regulatory Information
12 Preparing for the installation Safety and Regulatory information The CE Marking on this equipment indicates compliance with the following: This device conforms to Directive 1999/5/EC on Radio Equipment and Telecommunications Terminal Equipment as adopted by the European Parliament And Of The Council. This is a class A product.
Page 13: Safety
Preparing for the installation 13 Safety WARNING! Only qualified service personnel may install this equipment. The instructions in this manual are intended for use by qualified service personnel only. SHOCK! Risk of shock. Ensure the Modular ICS is unplugged from the power socket and that any telephone or network cables are unplugged before installing or servicing the Modular ICS.
Page 14: Central Equipment
14 Preparing for the installation Additional Safety Information This product uses Telecommunication Network Voltage (TNV) circuits which include the following ports: analogue lines (including PFT), ATA, BRI, AC15A, and the exposed side of the TCM Isolator. This product uses Safety Extra Low Voltage (SELV) circuits which include the following ports: TCM extensions, external music source (MSCX), auxiliary ringer (AUX), paging system relay (PAGE), and the serial port.
Page 15 CCU must be equipped with a DTI or BRI card for the GLM to support BRI cards. Each Analogue Extension Module (AEM) provides the capacity for eight additional BT analogue telephones and an expansion port for two AEMs. Note: Each system will support two additional AEMs.
Page 16 16 Preparing for the installation Line capacities with different cards Slot 1 Slot 2 Each 2-port BRI card = 2-port BRI card = 2-port BRI card = Global Line 2 BRI loops (S or T) 2 BRI loops (S or T) 2 BRI loops (S or T) Module (4 channels/lines)
Page 17: Line Card Default Settings Change According To System Size
Preparing for the installation 17 Line card default settings change according to system size Line card default settings are different for each size of system. • A Mini system consists of a CCU and no Expansion card. • A Midi system consists of a CCU plus a 2-port Expansion card. •...
Page 18: Installation Overview
18 Preparing for the installation Mini Midi Maxi (CCU only) (CCU plus 2-port card) (CCU plus 6-port card) Module Card Card type If BRI Card type If BRI Card type If BRI card: card: card: Loop type Loop type Loop type Mod 7 Loop, BRI-4, S, T...
Page 19 Preparing for the installation 19 • Complete the extension wiring. • If you are installing a DTI card configured as DASS2 or DPNSS 1: — connect ‘Y’ cable (8-pin modular plug) to the DTI card 8-pin modular socket. — route to Box Connection —...
Page 20: Location Requirements
20 Preparing for the installation Location requirements Environmental requirements • clean, dry, and well-ventilated • temperature between 0°C and 45°C • humidity between 5% and 95%, non-condensing • at least four meters from equipment such as photocopiers, electrical motors, and other equipment that can produce electromagnetic, radio frequency, and electrostatic interference •...
Page 21 Preparing for the installation 21 Location requirements P0607109 Issue 01 Modular Plus Installation and Maintenance Guide...
Page 22: Required Equipment And Supplies
22 Preparing for the installation Required equipment and supplies The following materials represent typical installation requirements. Norstar equipment • Central Control Unit (supports Analogue, BRI line cards, DTI card [DASS2], DTI card [DPNSS 1] or DTI card PRI [I.421]) • Feature card •...
Page 23 Preparing for the installation 23 Optional equipment • Expansion distribution unit (for Norstar system with one or more Extension modules) • AC15A Signalling Interface with cables and two 4-mm round- head, wood screws • Analogue Terminal Adapter (ATA) with cables and power supply •...
Page 24 24 Preparing for the installation System overview SAPS only required for five or more installed KIMs Business Series Terminals (BST) BST T7316E Integrated Communication System and T7316E + KIM Distribution panel Emergency telephone Analogue Terminal Adaptor Call Logging Interface Remote Set Device External music source Auxiliary ringer External paging equipment...
Page 25: Installing The Central Equipment
Installing the central equipment • Mounting the components..26 • Installing the cards..27 • Installing the expansion distribution unit..35 • Wiring..38 • Expanding the system..53 • Upgrading to Modular Plus..54 P0607109 Issue 01 Modular Plus Installation and Maintenance Guide...
Page 26: Mounting The Components
26 Installing the central equipment Mounting the components Modular Plus Installation and Maintenance Guide P0607109 Issue 01...
Page 27: Installing The Cards
Installing the central equipment 27 Installing the cards Use the following table and illustration to determine the proper card slot arrangement. CCU slot # Allowable card Feature card Integrated Voice/Data (IVD) Services card 2-port or 6-port Expansion card 3 & 4 DTI card (DASS2), DTI card (DPNSS 1) or DTI card PRI (I.421) or Analogue line card 40A or...
Page 28 28 Installing the central equipment If you are installing a DTI card (DASS2), (DPNSS 1) or a DTI card PRI (I.421) in your system, it must be the clock source. For example, if your system is equipped with BRI cards and a DTI card PRI (I.421), programme the DTI card as the clock source.
Page 29 Installing the central equipment 29 Before you install an ISDN BRI line card A 4-port BRI line card supports four individual loops. A 2-port BRI line card supports two individual loops. On both cards, each of the loops can be used as the S or T reference points. S reference point The S reference point connection provides either point-to-point or point-to-multipoint digital connectivity between Modular Plus and...
Page 30 30 Installing the central equipment Shorting straps on a BRI line card termination installed termination removed Terminating resistor shorting straps Loop RX and TX shorting straps J3 and J4 J7 and J8 J1 and J2 J5 and J6 1. The 4-port BRI card supports Loops 1 to 4. The 2-port BRI card supports Loops 1 and 2.
Page 31 Installing the central equipment 31 Before you install an Analogue line card ATTENTION! Configuration is required before installation. You must configure the Analogue line card before installing it in the CCU. Configuration Before installing the Analogue line card, configure the five straps on the card.
Page 32 32 Installing the central equipment Inserting a card To insert a card, hold the latches open and slide the card into the track. Simultaneously close the latches to secure the card. Inserting a card Modular Plus Installation and Maintenance Guide P0607109 Issue 01...
Page 33: Connecting Fibre Cables
Installing the central equipment 33 Connecting fibre cables Order of connection To keep the default port and extension numbering, connect Global Line Modules to the Expansion card beginning at the top fibre port and working down; connect Extension Modules to the Expansion card beginning at the bottom fibre port and working up.
Page 34 34 Installing the central equipment 2-port Expansion card 6-port Expansion card Modular Plus Installation and Maintenance Guide P0607109 Issue 01...
Page 35: Installing The Expansion Distribution Unit
Installing the central equipment 35 Installing the expansion distribution unit To mains socket P0607109 Issue 01 Modular Plus Installation and Maintenance Guide...
Page 36 36 Installing the central equipment Connecting a second expansion distribution unit (if required) To mains socket Only two units can be daisy-chained, subsequent units require a second mains cord and connection to a wall socket. It is not recommended to connect more than four AEMs to an expansion distribution unit.
Page 37 Installing the central equipment 37 WARNING! Do not connect more than four AEMs by the power strip to mains wall socket. Installing the Box Connection P0607109 Issue 01 Modular Plus Installation and Maintenance Guide...
Page 38: Wiring
38 Installing the central equipment Wiring Installing the DTI card (DASS2) or DTI card (DPNSS 1) terminating strip Install the DTI card (DASS2) or DTI card (DPNSS 1) terminating strip in the first (lowest) rung of the Box Connection. If a second DTI card (DASS2) or DTI card (DPNSS 1) terminating strip is required, install the strip in the third rung of the Box Connection.
Page 39 Installing the central equipment 39 Connecting the CCU cables to the Box Connection The cables for connecting the CCU to the Box Connection are pre-wired. The connecting strips are labelled with port numbers 101 to 132 and extension numbers that are correct for a default three-digit numbering plan (for example, 221 to 252).
Page 40 40 Installing the central equipment CAUTION! Connectors must be secure. Fasten cable connectors securely. Modular Plus Installation and Maintenance Guide P0607109 Issue 01...
Page 41 Installing the central equipment 41 Connecting the GLM and EM cables to the Box Connection Fasten screw 25-pair 0.5 mm (24 AWG) cables with female 50 pin connector Cable routing Upper shelf If the system has Line Modules with Analogue line cards from a DASS2 or I.420 upgrade, place functional earth lead in the back.
Page 42 42 Installing the central equipment Connecting the DTI card (DASS2) terminating strip Connecting the DTI card (DASS2) terminating strip to the Network Termination Point DASS2 terminating strip CCU transmit CCU receive Network Termination Point CCU receive Network transmit Network receive CCU transmit To CCU CCU receive...
Page 43 Installing the central equipment 43 Connecting to PRI service Connection to the PRI service is made from the 8-pin modular connector on the DTI card PRI (I.421) by a cable with the following pinout: pin 1 Receive A lead pin 5 Transmit B lead pin 2 Receive B lead pin 6 Shield termination (not required)
Page 44 44 Installing the central equipment Basestation A maximum of 24 Basestations can use ports 101–124. See the charts beginning on page 51 for more information. Digital Network Adapter If you are attaching a Digital Network Adapter (DNA) to the CCU, use one of the last 10 extension ports (123–132).
Page 45 Installing the central equipment 45 CCU Lines Harness Number of wiring strip depends on the type of card and the slot the card is installed in CCU card slot Card type Box Connection strip Analogue ‘Programming 2-port or 4-port BRI (For clocking programming, see Clock Source’...
Page 46 46 Installing the central equipment Global Line Module (harness 320A) with BRI card – module 4 on a 2-port expansion card (Midi system) BRI loop ISDN lines 061–062 063–064 065–066 067–068 Trans/Recei Polarity – + – + – + – + –...
Page 47 Installing the central equipment 47 Global Line Module (harness 320A) with Analogue card – module 8 on a 6-port expansion card (Maxi system) PSTN Lines PF64 CCU port a/b lead 1b 4b PSTN Lines PF72 CCU port a/b lead 1b 4b PSTN Lines PF80 PFGND...
Page 48 48 Installing the central equipment System wiring as labelled harness 319A harness 318A or 320A Coaxial cable to DASS2 Network Termination Point Fibre cable between CCU and Extension Module Fibre cable between CCU and Global Line Module Box Connection cables to components 8-pin modular connector to DTI card Functional earth Connecting functional earth for Analogue line card...
Page 49 Installing the central equipment 49 CAUTION! Do not interconnect PSTN and DASS2 earths. The ESP functional earth post is on the lower left side of the Box Connection. The DASS2 functional earth post is on the lower right side of the Box Connection.
Page 50 50 Installing the central equipment DTI card (DASS2) or DTI card (DPNSS 1) earth DASS2 terminating strip DASS2 Earth Post Unless otherwise specified, the DASS2 earth wire is normally connected between the top post, TX, and the DASS2 Earth Post. Numbering for ports, lines, and extensions Modules 3–...
Page 51 Installing the central equipment 51 T7316E and M7324N telephones use only the B1 channel. Other devices, such as Basestations, may need both B1 and B2 channels, therefore requiring B1 and B2 extensions. Mini system (CCU alone) Module Slot Analogue DASS2/ ISDN line B1 extn B2 extn...
Page 52 52 Installing the central equipment Maxi system (6-port Expansion card) Module Slot Analogue DASS2/ ISDN B1 extn B2 extn Extn ISDN loop# line # DPNSS 1 line # ports PRI line # 2-port 4-port #2 CCU 001–004 001–030 001– – –...
Page 53: Expanding The System
Installing the central equipment 53 Maxi system (6-port Expansion card) 061–064 – 061– 269–284 333–348 401–416 401– 401– 069–072 – 069– 405– 405– 077–080 – 077– 409– 409– 091–094 – 091– 253–268 317–332 301–316 301– 301– 099–102 – 099– 305– 305–...
Page 54: Upgrading To Modular Plus
54 Installing the central equipment • Move the uppermost Global Line Module cable in the 2-port Expansion card to the uppermost position (Module 8) of the new 6-port Expansion card. • Move the lowest Extension Module cable in the 2-port Expansion card to the lowest position (Module 3) of the new 6-port Expansion card.
Page 55 Installing the central equipment 55 Line Module wiring- harness 318A PSTN line CCU port A/B lead PSTN line CCU port a/b lead The “X” in port number refers to the Expansion card port into which the fibre cable from the Line Module is plugged.
Page 56 56 Installing the central equipment ATTENTION! Do NOT perform System Startup. If you perform System Startup, you will erase the system programming. 12. Correct the time and date, if necessary. 13. Do any required configuration programming. Norstar lines Line numbers 65 and greater are changed and require reprogramming when a DASS2 or DPNSS 1 system is upgraded to I.420.
Page 57 Installing the central equipment 57 Upgrade line numbering for an I.420 Maxi system (6-port Expansion card) Module 8 Module 7 Module 6 DASS2 I.420 DASS2 I.420 DASS2 I.420 Module 5 Module 4 Module 3 DASS2 I.420 DASS2 I.420 DASS2 I.420 Upgrade AC15 line numbering for a Midi or Maxi I.420 system AC15 lines AC15 lines...
Page 58 58 Installing the central equipment Upgrade Direct Inward Access line numbering for an I.420 Midi or Maxi system DIA lines DIA lines DIA lines DASS2 I.420 DASS2 I.420 DASS2 I.420 Modular Plus Installation and Maintenance Guide P0607109 Issue 01...
Page 59: Installing Telephones And Optional Equipment
Installing telephones and optional equipment • Power-fail telephones..60 • AC15A Signalling Interface..61 • Analogue Terminal Adapter..63 • Call Logging Interface..65 • External Remote Access Device..65 • External music source..67 • Auxiliary ringer..67 • External paging equipment (customer supplied)..68 • Station Auxiliary Power Supply..68 •...
Page 60: Power-Fail Telephones
60 Installing telephones and optional equipment Power-fail telephones Power-fail telephones are analogue telephones that provide emergency service in case of power failure or when the Norstar system is disconnected from the mains. Each Analogue line card installed in either the CCU or a GLM, provides one power-fail telephone connection at the Box Connection.
Page 61: Ac15A Signalling Interface
Installing telephones and optional equipment 61 Power-fail telephones to earth calling lines Power-fail telephones connected to earth calling lines must be capable of generating Earth Recall in an unpowered state. 1. The earth connection point for the power-fail telephone should be the ESP earth post on the Box Connection.
Page 62 62 Installing telephones and optional equipment Connecting the AC15A Signalling Interface to the Box Connection 1. Locate two adjacent spare pairs on a 237A connector for a Line Module. If none are available, install a 237A connector on the Box Connection. No internal wiring on this connection Internal wiring (TCM) should not be present on this connector.
Page 63: Analogue Terminal Adapter
Installing telephones and optional equipment 63 Analogue Terminal Adapter The Analogue Terminal Adapter (ATA) connects a Norstar digital extension port to a standard analogue voice device, or data communication device (such as a modem or fax machine). Location You can install the ATA beside the CCU, or near the device it is used for if they are on the same site.
Page 64 64 Installing telephones and optional equipment Connecting the ATA to the Box Connection 1. Plug the line cord into the modular socket identified by the following label on the top panel of the ATA. 2. Terminate the other end of the line cord on the extension port to be used within the Box Connection.
Page 65: Call Logging Interface
Installing telephones and optional equipment 65 Call Logging Interface The Call Logging Interface (CLI) is a call collection device that attaches to an extension port in the Box Connection. Only one CLI can be connected to a system. 1. Mount the CLI vertically on the wall using a 4 mm wood screw. 2.
Page 66 66 Installing telephones and optional equipment Requirements for RACE Interconnect communication The RACE Interconnect communicates with the E-RAD through a modem. The modem is used when the PC is situated at a remote location. The E-RAD modem supports V.32/V.32bis protocols only. We recommend a baud rate (the PC-Modem DTE speed) of 9600 or greater be selected when connecting the E-RAD remotely using a modem.
Page 67: External Music Source
Installing telephones and optional equipment 67 External music source An external music source can be connected to the CCU to provide music for the Music on Hold and Background Music features. The music source can be any low-power output device. The recommended CCU input level is 0.25 V rms across an input impedance of 3300 Ω.
Page 68: External Paging Equipment (Customer Supplied)
68 Installing telephones and optional equipment External paging equipment (customer supplied) You can connect an external paging system to provide paging over external loudspeakers. The paging output from the Modular CCU is 775 mV rms across an input impedance of 600 Ω. 1.
Page 69: System Telephones And Related Equipment
Installing telephones and optional equipment 69 System telephones and related equipment Only telephones from the Norstar M-series, the Business Series Terminal (BST) T-series, and ISDN terminals can be used with Modular Plus switching equipment. Connecting a system telephone directly to an exchange line may damage the telephone. If an ISDN terminal requires supplemental power, the customer should ensure an industry standard power supply is installed according to the instructions supplied with it.
Page 70 70 Installing telephones and optional equipment Installing the Business Series Terminal connections Installing to a desk jack Mounting a Business Series Terminal onto a wall jack Installing without the angled base Modular Plus Installation and Maintenance Guide P0607109 Issue 01...
Page 71 Installing telephones and optional equipment 71 Wall mounting T7316/T7316E telephones using angled base Press here to remove the stand. key hole slots Use the key hole slots on the stand to mark the location for the screws. Tighten screws for a secure fit. Mount the stand as shown and insert screw.
Page 72 72 Installing telephones and optional equipment Mounting Norstar telephones on the wall Note: You cannot mount an M7324N telephone on the wall. See the illustrations that follow this procedure. 1. Turn over the telephone. 2. Remove the stand. 3. Remove the handset clip from inside the stand. 4.
Page 73 Installing telephones and optional equipment 73 9. Insert two 4-mm screws (not supplied) in the mounting surface (as shown in panel 5). Use 2.5-cm long screws, and position them 12 cm apart horizontally. Ensure that the screw heads protrude from the mounting surface by 1 cm. 10.
Page 74: Tcm Loop Isolators
74 Installing telephones and optional equipment Moving Norstar/BST telephones You can move a Norstar/BST telephone to a new location within the Modular Plus system without losing its programmed settings. When you turn Extension Relocation (Automatic Telephone Relocation) on in System programming, the extension numbers, autodial settings, and user Speed dial codes remain with the telephone when it is unplugged.
Page 75: Installation Of Remote Extension Using Tcmis
N/A* AC15A N/A* N/A* ⊗ C1110 Basestation with RPI or Plugpack 1 TCMI 1 TCMI Power (not currently supported by BT) DNA (Digital Network Adapter) 1 TCMI 1 TCMI + 1 ♦ with +9 Vdc power supply SAPS Startalk 180...
Page 76 76 Installing telephones and optional equipment Installing the TCM Loop Isolator 1. Use a screwdriver to pry off the cover of the TCM Loop Isolator. 2. Use the supplied screws to mount the main body of the TCM Loop Isolator on a non-conductive wall. 3.
Page 77: Central Answering Position (Cap) Station
Installing telephones and optional equipment 77 Powering with the TCM Loop Isolator The TCM Loop Isolator does not allow DC loop powering from the CCU to pass through to the extension device. Install a SAPS, if the extension device normally depends on the CCU to provide power. Central Answering Position (CAP) station When you need more line or memory keys than T7316E or M7324N telephones offer, you can add additional modules to these telephones...
Page 78 78 Installing telephones and optional equipment Installing a single KIM 1. Position the metal hooks from the left side of the KIM next to the slots on the right side of the T7316E telephone. 2. Firmly press the T7316E and KIM together. 3.
Page 79 Installing telephones and optional equipment 79 4. Remove the stands from KIMs and the T7316E telephone. Press here to remove stands. 5. Connect each KIM cord to the connector port on the next KIM in a daisy-chain order. KIM 1 KIM 3 KIM 2 6.
Page 80 80 Installing telephones and optional equipment Coldstarting a single KIM 1. Unplug the T7316E telephone line cord, then reconnect it to power up. 2. While the indicators are flashing on the KIM you want to coldstart, simultaneously press the top two and the bottom two buttons on the lower button set of the KIM, as shown in the illustration.
Page 81 Installing telephones and optional equipment 81 Installing the Station Power Supply Incorrect wiring can damage ME Take care in wiring the SPS. Incorrect wiring can damage the ME. Use a 268/125 Krone 6x6 modular socket only. Do not use 600 series sockets. 1.
Page 82 82 Installing telephones and optional equipment initialise the CAPN module. For more information, see ‘Initialising a Central Answering Position (CAPN) module’ on page 82. Installing a second CAPN module 1. Unplug the first CAPN module from the line socket. 2. Plug the shorter 6-wire line cord into the socket identified by the following label on the first CAPN module.
Page 83: Doorphones
Installing telephones and optional equipment 83 Doorphones The Doorphone is a piece of hardware that connects to a port on the Modular Plus to provide call notification and handsfree communication from an exterior door to other extensions on the system. Both BST and Norstar Doorphones can be installed on your Modular plus system.
Page 84 84 Installing telephones and optional equipment ISDN extension wiring configurations The last socket on any ISDN extension wiring must be a British Telecom Type 2 socket or equivalent. The Type 2 socket contains resistors to ensure correct timing of the signalling circuits. Failure to install this type as the last socket degrades performance.
Page 85: Adding Cordless Capability
Adding cordless capability • Introduction to cordless capability..86 • Installing a Remote Power Interconnect Unit..87 • Installing Basestations..92 • Installing external antennas..97 • Cordless handsets..101 P0607109 Issue 01 Modular Plus Installation and Maintenance Guide...
Page 86: Introduction To Cordless Capability
86 Adding cordless capability Introduction to cordless capability Cordless capability lets the customer travel within the workplace, making and receiving calls while on the move. Calls can ring at a desk or calls can be directed to a cordless handset. A cordless handset can access many Norstar business features such as Call Forward and Call Transfer.
Page 87: Installing A Remote Power Interconnect Unit
Adding cordless capability 87 Installing a Remote Power Interconnect Unit The Remote Power Interconnect (RPI) unit allows the same cables that carry the TCM signals to the Basestations to power the Basestation. When you use an RPI, you do not need a mains adapter (or a mains socket) at each Basestation.
Page 88 88 Adding cordless capability Depending on your system, you need one to three RPIs. RPI requirements # of # of PSUs required # of RPI-8 and RPI-16 Basestations required 1 to 8 1 RPI-8 9 to 16 1 RPI-16 17 to 24 1 RPI-8 and 1 RPI-16 CAUTION! Do not power the RPI until the installation is...
Page 89 Adding cordless capability 89 Opening the RPI cover 4. Hang the RPI on the two keyhole screws and tighten them. 5. Install the remaining two screws. 6. Feed in the mains lead through the bottom of the RPI and route it through the clip and around the strain relief support as shown in the following illustration.
Page 90 90 Adding cordless capability CAUTION! Unplug the RPI power cord. Do not apply power to the RPI until its installation and wiring are complete. The RPI-8, which has only one Power Supply Unit, has earthing straps and plates fitted so it can be upgraded to an RPI-16 (see the ‘RPI components’...
Page 91 Adding cordless capability 91 Maximum power cabling distance (approximate) Wire size Single-pair Double-pair 0.6 mm 800 m 1200 m 0.5 mm 500 m 1000 m 0.4 mm 350 m 700 m RPI connector board OK10 IK12 IK13 OK15 OK11 OK13 IK14 OK14 OK12...
Page 92: Installing Basestations
92 Adding cordless capability Input connections Feed the TCM input pairs from the CCU box connection through the top of the RPI and route the pairs to the input connectors (IK1 to IK16). There may be fewer than 16 input pairs in any given RPI installation.
Page 93 Adding cordless capability 93 Mounting a Basestation You can mount Basestations on a wall or on a ceiling. When you mount a Basestation on a wall, install it with the cover at the bottom, as shown in the following illustrations. Allow for the following clearance around the Basestation: Basestation clearance Bracket...
Page 94 94 Adding cordless capability Basestation mounting bracket (with RPI connection) Bracket mounting screw hole Basestation mounting bracket 6 Wire cable from Box Connection or RPI Basestation mounting clips Bracket mounting screw hole Strain relief tab RJ11 socket Basestation termination board Basestation mounting bracket (with plug-top power supply connection) Bracket mounting...
Page 95 Adding cordless capability 95 4. Connect the wires to the Krone connector on the bracket termination board as shown in the ‘Bracket termination board’ illustration. WARNING! Ensure that the RPI is powered off before you connect power pairs to the Basestation. Note: The polarity of the TCM connections is not important.
Page 96 96 Adding cordless capability Sliding cover onto bracket 9. If you are using an external antenna, attach the BNC connector on the coaxial cable from the antenna to the appropriate Basestation BNC connector (1 or 2 depending on which radio is using the external antenna).
Page 97: Installing External Antennas
Adding cordless capability 97 Basestation with telephone, power lead and external antenna cables TCM and power pairs from RPI or Box Connection RJ11 jumper lead Coaxial cable to surge arrestor and external antenna (if used) Installing external antennas There are three types of external antennas: •...
Page 98 98 Adding cordless capability • Use coaxial cables to connect the antennas to the Basestations. CAUTION! Connect only passive antennas to the Basestations. CAUTION! The coaxial cable connecting the external antenna to a Basestation must have an impedance of 50 ohms. Installing an indoor directional antenna The indoor directional antenna comes with its own back-plate for mounting.
Page 99 Adding cordless capability 99 Installing an indoor omni-directional antenna The recommended mounting height on a wall is halfway between the floor and the ceiling. The coaxial cable length between the Basestation and the antenna must not exceed 10 m. Note: When you install an indoor omni-directional antenna, use the bracket supplied to mount the antenna on a wall or ceiling.
Page 100 100 Adding cordless capability Installing an outdoor omni-directional antenna The recommended mounting height is 4 to 5 m above ground level. The coaxial cable between the antenna and the Basestation must not exceed 10 m. When you install an outdoor omni-directional antenna locate the antenna on the external wall of the building.
Page 101: Cordless Handsets
Adding cordless capability 101 Installing the outdoor omni-directional antenna Mast Set screw Exterior wall TNC connector mounting plate at the base of the mast Shroud Lag bolts or other appropriate mounting hardware Plastic plug Cable ties Coaxial cable to basestation Cordless handsets The Norstar system can support up to 32 cordless handsets.
Page 102 102 Adding cordless capability Modular Plus Installation and Maintenance Guide P0607109 Issue 01...
Page 103: Powering Up The System
Powering up the system • Check the mains socket..104 • CCU without an Expansion Distribution Unit..104 • CCU with an Expansion Distribution Unit..104 • Check that the power is on..105 P0607109 Issue 01 Modular Plus Installation and Maintenance Guide...
Page 104: Ccu Without An Expansion Distribution Unit
104 Powering up the system Check the mains socket WARNING! The mains socket must be connected to a properly grounded Protective Earth. The mains socket must be connected to a properly grounded Protective Earth to prevent shock hazards. If the quality of the Protective Earth is in doubt, an electrician should verify the connection.
Page 105: Check That The Power Is On
Powering up the system 105 Check that the power is on After the power is supplied, the CCU PSU will light up green. If a Digital Trunk Interface (DTI) card (DASS2), DTI card (DPNSS 1), DTI card (I.421), or BRI line card is installed, the LEDs on the faceplate of the cartridge will flash for up to 5 minutes.
Page 106 106 Powering up the system Modular Plus Installation and Maintenance Guide P0607109 Issue 01...
Page 107: Section Ii: Programming The System
Programming the system 107 SECTION II: Programming the system P0607109 Issue 01 Modular Plus Installation and Maintenance Guide...
Page 108 108 Programming the system Modular Plus Installation and Maintenance Guide P0607109 Issue 01...
Page 109: Starting Programming
Starting programming • Programming tools..110 • Copying programming to save time..113 • Passwords..116 • Programming settings that enhance call capture..118 • Programming for the Direct Inward Access (DIA) feature..124 • Recommended sequencing..127 • Starting a programming session..127 • Performing System Startup..128 •...
Page 110: Programming Tools
110 Starting programming Programming tools Programming system telephones Modular Plus programming is performed at one of the following types of telephones: T7316 or T7316E Business Series Terminals (BST) or the Norstar M7310N or M7324N telephones. Use the keys on the telephone to programme a setting or to request a specific programming action.
Page 111 Starting programming 111 Norstar Programming Overlay M7324N Heading Show Back Next M7324N telephone with a programming overlay. The indicators (º) on the T7316, T7316E, M7310N or M7324N telephones indicate the keys used for that programming step. The functions on these keys allow you to move through the headings and sub-headings of Norstar programming.
Page 112 112 Starting programming COPY copies the settings of items like lines, telephones and filters to an item of the same type LIST displays the lowest value in a list of extension numbers, lines or other items VIEW‚ views the last part of a displayed message longer than 16 characters ·VIEW views the first part of a displayed message longer than...
Page 113: Copying Programming To Save Time
Starting programming 113 Entering numbers using the keypad A line number must be entered as a three-digit number. Enter line numbers one to eight with leading zeros (for example, line 003). Internal telephone numbers, also referred to as extension numbers, can be three to seven digits.
Page 114 114 Starting programming 8. Press ‘. The display shows Copy to:. 9. Enter the extension number of the telephone that you want to programme. The display shows nnn>nnn briefly, then returns to Copy to:. 10. Keep entering extension numbers if you have other single extensions that you wish to programme.
Page 115 Starting programming 115 Note: To copy to a group of telephones that are not part of a range, follow the steps for making a single copy and keep entering new numbers at the Copy to: display. Depending on the activities going on in the system, a copy may not take effect for awhile.
Page 116: Passwords
116 Starting programming Passwords Four passwords control programming access. • Installer password ¤ﬂﬂ‹›› (CONFIG) allows you to view and change any item in programming. • System Administrator Plus password ‡¤‡ﬁ°‡ (SAPLUS) provides knowledgeable users with access to all but a few sensitive areas of programming.
Page 117 Starting programming 117 If you are new to programming, you can practise using the step-by- step programming instructions in the Modular Plus Quick Programming Guide before attempting other programming. Entering programming for installers 1. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password:. 2.
Page 118: Programming Settings That Enhance Call Capture
118 Starting programming Entering programming using other passwords A group of the most often-used headings and sub-headings is available using an Administrator password (refer to the procedure directly above). This level of access is designed for the average user who takes care of the day-to-day changes to the Modular Plus system, but who is not responsible for more advanced programming.
Page 119 Starting programming 119 Answer extension A telephone can have an Answer key, which allows that telephone to pick up calls for another extension. For example: Robert’s telephone has an Answer key for Alice. When Alice’s telephone rings, Robert can answer it on his telephone by pressing the Answer key.
Page 120 120 Starting programming Auto answer lines An Auto answer line does not have to be assigned to an extension because each incoming call is routed to a DIA line. However, the DIA line must be assigned to an extension. You must also assign Received numbers to the DIA line. If the Auto- answer line is DASS2, DPNSS 1, PRI or BRI, assign a public number to the DIA line.
Page 121 Starting programming 121 Exchange line to Exchange line Transfer or Conference You must turn this setting on in order for the Conference and Transfer features to function between lines. See "Selective Line Redirection" on page 254 for more information. For example, the receptionist can transfer a call on line 3 to any extension.
Page 122 122 Starting programming Intercom keys System telephones, except the M7100N and T7100, automatically assign two intercom keys. For easy access to other extensions or to allow calls during an internal conference, you can assign up to eight intercom keys to an extension. This would be useful for extensions that operate as attendant positions.
Page 123 Starting programming 123 Programme Park prefix in Access codes, under System prgrming. For more information, see "Call Pickup Directed" on page 220. Note: This setting must be active if you are using the system-wide call appearance (SWCA) feature. Prime extension Unanswered calls are automatically transferred to the Prime extension for the line.
Page 124: Programming For The Direct Inward Access (Dia) Feature
124 Starting programming Transfer callback Modular Plus monitors all transferred calls. For more information see ‘Network callback’ on page 122. If the destination is busy, the transferred call returns to the extension from which it was transferred. By default, the call returns after four rings. You can change the delay to anywhere from three rings to 12 rings.
Page 125 Starting programming 125 Programme the number of appearances for each DIA line assigned to the extension in Appearances, under Terminals&Extns. If the Square template is selected at System Startup, you must assign the DIA lines to appear and ring, appear only or ring only at specific extensions.
Page 126 126 Starting programming Line numbers leased by customer EXCHANGE Public Rec’d DIA line Extension Number of Caller dials Number appearances 81 5255 5001 Exchange 5002 selects a line out 5003 of DIA line group and sends digits 5004 5255 BRI circuits connected to line cartridge on CCU Line must be set to auto answer Norstar looks at the last 1 to 7 digits Internal DIA line 255...
Page 127: Recommended Sequencing
Starting programming 127 Recommended sequencing The programming information in this guide is presented in the order that is useful for everyday changes and maintenance of the system. The following sequence is more suitable for an installation. Suggested order for programming a new installation: •...
Page 128: Performing System Startup
128 Starting programming Performing System Startup After the hardware has been installed and powered up, use Startup to initialise the system and select a Startup template. System Startup allows you to select one of three programming templates: Square, PBX or Hybrid. Selecting a template sets all programming data to system-wide defaults.
Page 129 Starting programming 129 Starting the system and setting the extension numbers 1. Place the programming overlay over the appropriate keys on your programming telephone. 2. Press ≤••ÍÊÅÂÊË∏. The display shows Password:. 3. Enter the Installer password. The default is ÇØˆÏÈÌ which is the same as .
Page 130: Programming Overview
130 Starting programming ATTENTION! Changing the template resets system programming. If you change your system template, your system programming resets. Programming overview After performing Startup, use programming to change default settings as required. Default settings for the PBX template are shown in bold.
Page 131 Starting programming 131 Programming overview Restrn 02:1 Deny: 1 Startup No overrides Restrn flt 05 Template: PBX, Square, Hybrid Restrn 01: 010 Start Extension: 221 Deny: 010 Terminals & Extns No overrides Show extn#:_ Restrn 02: 1 Line access Deny: 1 Line assignment No overrides Show line:_...
Page 132 132 Starting programming Auto privacy: Y Restrn flt 06 Ans mode: Auto, Manual (if Ans mode: Auto) Ans with DISA: N Restrn 01:<ANY> Aux. ringer: N Deny: <ANY> Full AutoHold: N No overrides Dstnct ring: None (2, 3, 4) Line restrns Exchange line (001 to 004, 031 to 034, 061 to 230) Normal: 03 Trunk type: Loop...
Page 133 Starting programming 133 Common settings Line assignment Control extns Show line:_ For lines Lnnn: Unassigned, Assigned Mode: Sequential, Cyclic, Broadcast Show line:_ L001: 221 Hunt delay: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10 If busy: BusyTone, Overflow, Queue For extns Show extn:_ Q Timeout: 15, 30, 45, 60, 120, 180...
Page 134 134 Starting programming Show extn#:_ (If Type T) press ≠ to view Lines on loop) (If Type T) Protocol: Euro, BTNR 191 477: Available, Registrd (If Type T) D-Packet service (keycode required) Radio data (If Type S) Sampling: Adaptve, Fixed Radios Extns on Lpnnn Cell Assignment...
Page 135: Checklist For A System With Dti (Dass2), Dti (Dpnss 1), Dti (I.421) Or Bri Cards
Starting programming 135 Checklist for a system with DTI (DASS2), DTI (DPNSS 1), DTI (I.421) or BRI cards This is a list of the basic sequence of programming actions to be done after installing all hardware and cards. It is not meant to be a comprehensive list of all available programming.
Page 136: Checklist For A System With An Analogue Line Card
136 Starting programming 8. Perform line access programming to establish which extensions have access to the various lines and line pools. Line access programming also assigns Answer extensions, intercom keys, a Prime line and the Originating Line Identification for each extension (under Line access in Terminals&Extns).
Page 137 Starting programming 137 CCU, the display may show Unequipped; ignore this display. For instructions on how to disable and enable a module, see "Checking modules" on page 380. ATTENTION! Do not disable module 1 of the CCU. If the extension being used for programming is on module 1 of the CCU, disabling this module will also disable the extension.
Page 138 138 Starting programming Modular Plus Installation and Maintenance Guide P0607109 Issue 01...
Page 139: Programming Terminals And Extensions
Programming Terminals and Extensions • Terminals and Extensions..140 • Assigning a line to a extension..140 • Assigning line pool access..142 • Assigning a Prime line to an extension..143 • Assigning Intercom keys to an extension..144 • Assigning an Answer key to an extension..145 •...
Page 140: Assigning A Line To A Extension
140 Programming Terminals and Extensions Terminals and Extensions Terminals and Extensions programming lets you assign settings to each telephone. 1. Place the programming overlay over the appropriate keys on your programming telephone. 2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password:. 3.
Page 141 Programming Terminals and Extensions 141 10. Press ® to exit or ‘ to continue in programming. In general, exchange lines are not assigned to telephones. If assigned, they are used for monitoring incoming call usage, or for making outgoing calls. You cannot assign a line that is private to another telephone.
Page 142: Assigning Line Pool Access
142 Programming Terminals and Extensions 7. Enter the line number (255 to 382). The display reads the line number and its assignment. 8. Press ≠ until the display reads Appearances: 1. This prompt does not appear if the line is unassigned. 9.
Page 143: Assigning A Prime Line To An Extension
Programming Terminals and Extensions 143 Assigning a Prime line to an extension This setting assigns a Prime line to the telephone. A Prime line is the first line the system automatically selects when a call is made from Norstar or Business Series Terminals (BST) extensions. 1.
Page 144: Assigning Intercom Keys To An Extension
144 Programming Terminals and Extensions Assigning Intercom keys to an extension This setting assigns the number of intercom keys to a telephone. Intercom keys can provide a telephone with access to internal lines and line pools. 1. Place the programming overlay over the appropriate keys on your programming telephone.
Page 145: Assigning An Answer Key To An Extension
Programming Terminals and Extensions 145 Assigning an Answer key to an extension Calls for other Norstar/BST telephones can appear and be answered at the telephone being programmed. The extension numbers of the other telephones are referred to as Answer extension numbers. You can assign up to eight Answer extension numbers to the telephone being programmed.
Page 146: Setting The Originating Line Identification For An Extension
146 Programming Terminals and Extensions Setting the Originating Line Identification for an extension Outgoing calls on a Direct Inward Access (DIA) line use an Originating Line Identification (OLI) number which appears on the telephone display of the called party as part of the Calling Line Identification (CLID).
Page 147: Assigning Extension Capabilities
Programming Terminals and Extensions 147 8. Press CHANGE and enter the number. 9. Press ® to exit or ‘ to continue programming. Assigning extension capabilities Settings that control how the system interacts with individual telephones and the calls they receive are found in Capabilities. To programme any of the settings from the following table: 1.
Page 148 148 Programming Terminals and Extensions Setting Description Options Y, N HF answerback Select whether a user can automatically answer a voice call without lifting the handset or pressing the Handsfree/Mute key. Assign this telephone to a pickup group. None, 1–9 Pickup grp None, 1, 2–6 Page zone...
Page 149 Programming Terminals and Extensions 149 Assigning ATA settings ATA ans timer A timer can be used to administer a delay between the last digit you dial on a device connected to an Analogue Terminal Adapter (ATA) and when the system begins to send out tones (DTMF or modem) on the outgoing line without capturing and interpreting them.
Page 150 150 Programming Terminals and Extensions 6. Press ≠. The display shows Line access. 7. Press ‘. The display shows Capabilities. 8. Press ≠. The display shows Fwd no answer. 9. Press ‘ until the display shows ATA settings. 10. Press ≠. The display shows ATA ans timer:. 11.
Page 151: Assigning A Name To An Extension
Programming Terminals and Extensions 151 ATA use An Analogue Terminal Adapter (ATA) can connect to devices that are either on your premises or at some other location. 1. Place the programming overlay over the appropriate keys on your programming telephone. 2.
Page 152: Assigning User Preferences To An Extension
152 Programming Terminals and Extensions Assigning User preferences to an extension Any programming that users perform at their telephones can also be done in programming. The default settings are given in bold. Setting Description Allows you to pre-programme the model of Norstar/BST telephone that will use this extension number.
Page 153: Programming Hardware
Programming hardware • Hardware overview..154 • Programme for the type of line cards in the CCU..154 • Programming for an Analogue line card..154 • Programming for a BRI line card..155 • Programming Clock Source..159 • Programme for the type of line cards in the modules..160 P0607109 Issue 01 Modular Plus Installation and Maintenance Guide...
Page 154: Programme For The Type Of Line Cards In The Ccu
154 Programming hardware Hardware overview Hardware programming is where you view and change the settings for the line cartridges and BRI cards installed in the CCU and Global Line Modules (GLMs), if installed. Programme for the type of line cards in the CCU The Norstar CCU supports five types of line cards: Analogue, DTI (DASS2), DTI (DPNSS 1), DTI (I.421), 2-port BRI and 4-port BRI card.
Page 155: Programming For A Bri Line Card
Programming hardware 155 Programming for a BRI line card Programming cards on CCU 1. Place the programming overlay over the appropriate keys on your programming telephone. 2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password:. 3. Press ¤ﬂﬂ‹›› (CONFIG). The display shows Terminals&Extns.
Page 156 156 Programming hardware 7. Press ≠. The display shows Cd1-CCU:. If you are setting the second card, press ‘. The display shows Cd2-CCU:. 8. Press ≠. The display shows Card type:. 9. Press ‘. The display shows Loops:. ATTENTION! Before changing Type or Sampling Disable the BRI card in Maintenance, Module status before changing these settings.
Page 157 Programming hardware 157 Programming sampling The Sampling setting appears for S-loops only. 1. Place the programming overlay over the appropriate keys on your programming telephone. 2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password:. 3. Press ¤ﬂﬂ‹›› (CONFIG). The display shows Terminals&Extns.
Page 158: Configuring D-Channel Signalling
Hardware (S or T loop for BRI-ST Cards). D-Channel signalling is only enabled after you enter Software Keys (supplied by BT). British Telecom supplies a Terminal Endpoint Identifier (TEI) and DN to support D-Packet service.
Page 159: Programming Clock Source
Programming hardware 159 10. Press ‘. The display shows the first loop in the range. 11. Press ≠. The display shows Type:. View and programme D-channel service for S or T loops. You can have two D-packet service configurations for each BRI card. 12.
Page 160: Programme For The Type Of Line Cards In The Modules
160 Programming hardware To programme the clock source: 1. Place the programming overlay over the appropriate keys on your programming telephone. 2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password:. 3. Press ¤ﬂﬂ‹›› (CONFIG). The display shows Terminals&Extns. 4. Press ‘ until the display shows Hardware. 5.
Page 161: Programming Dpnss Switch Connections
Programming hardware 161 7. Press ≠. The display shows Cd1-CCU:. 8. Press ‘. The display reads Cards on Mod 3. If you are setting another module, press ‘ until the display shows the module you want. 9. Press ≠. The display reads Cd1 followed by the current card type setting.
Page 162 162 Programming hardware Validating call forward with the Embark switch Once you have the card programmed correctly, you must ensure that Call Forward No Answer and Call Forward on Busy are validated by the Embark node. The following steps need to be taken before attempting to program Call Forward destinations over DPNSS links to an Embark switch: •...
Page 163: Programming Extensions For Isdn
Programming extensions for ISDN • S-loop preparation..164 • Multiple Subscriber Numbering..164 • Single extension numbering (no terminal address)..165 • Sub-addressing..166 • Assigning or removing an ISDN extension number..167 • Assigning or removing a loop extension number..168 P0607109 Issue 01 Modular Plus Installation and Maintenance Guide...
Page 164: Multiple Subscriber Numbering
164 Programming extensions for ISDN S-loop preparation If you have installed an S-loop, you must assign an extension number to the loop to enable the terminals to make or receive calls. • You can assign up to eight extension numbers to one loop. •...
Page 165: Single Extension Numbering (No Terminal Address)
Programming extensions for ISDN 165 For information on how to programme a device to recognise its assigned extension number, see its accompanying instructions. MSN S-loop (maximum 8 devices on loop) (2 B-channels per loop) Data terminal Voice terminal ISDN extn 523 ISDN extn 510 Voice terminal ISDN extn 511...
Page 166: Sub-Addressing
166 Programming extensions for ISDN Sub-addressing Modular Plus supports sub-addressing on S-loops. This allows you to have one ISDN extension number for several ISDN devices on the loop. Once an ISDN device is installed, programme the device itself to recognise the sub-addressing number assigned to it. For information on how to programme a sub-address, see the instructions accompanying the device.
Page 167: Assigning Or Removing An Isdn Extension Number
Programming extensions for ISDN 167 Assigning or removing an ISDN extension number 1. Place the programming overlay over the appropriate keys on your programming telephone. 2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password:. 3. Press ¤ﬂﬂ‹›› (CONFIG). The display shows Terminals&Extns.
Page 168: Assigning Or Removing A Loop Extension Number
168 Programming extensions for ISDN Assigning or removing a loop extension number After one or more ISDN extension numbers have been assigned to the S-loop, a loop extension number can be assigned so that calls can be made from devices with no terminal address on the loop. Modular Plus uses the loop extension number to distinguish the devices on that loop from devices installed on other loops.
Page 169: Programming Line Data
Programming Line data • Line data..170 • Programming settings common to all line types..171 • Programming distinctive ring patterns..177 • Programming for Analogue lines..178 • Programming for AC15A private circuits..181 • Programming for DIA lines..184 P0607109 Issue 01 Modular Plus Installation and Maintenance Guide...
Page 170: Line Data
170 Programming Line data Line data Line data is a group of settings that you programme to control Analogue lines, BRI, DASS2, DPNSS 1, PRI lines, AC15A private circuits coming into the system and the Direct Inward Access (DIA) lines set up within the system. Once you finish programming line data settings for a line, you can copy those settings to another line using COPY.
Page 171: Programming Settings Common To All Line Types
Programming Line data 171 Programming settings common to all line types Each line assigned to a telephone appears at a key with an indicator on that telephone. The M7100N, T7100, M7000, and T7000 telephones have no line keys but can be assigned any number of lines.
Page 172 172 Programming Line data 8. Press ≠. The display shows TrunkType: or DIA line. 9. Press ‘ until the display shows Line type. 10. Press CHANGE until the display shows the desired line type. Options for BRI lines, Analogue lines and AC15A private circuits are: PoolA, PoolB to PoolO (AC15A default), Public, and Private to:.
Page 173 Programming Line data 173 Choosing which extensions will display CLID This setting allows you to provide Calling Line ID for new calls on lines which provide calling line ID which are assigned to an extension which has Appear and Ring or Ring only specified. These line types include: BRI-ST, DASS2, PRI, DPNSS, and DIA lines.
Page 174 174 Programming Line data The Answer mode setting appears for Analogue lines only if the mode setting is LoopGuarded or EarthCallng. Manual Incoming calls are handled the same as other Analogue lines (for example, by ringing at one or more Norstar/Business Series Terminal (BST) extensions).
Page 175 Programming Line data 175 Press CHANGE to select either Yes or No. 11. Press ® to exit or ‘ to continue programming. Setting Full Autohold on idle line When Full Autohold is active and you select a line, then immediately select another line, the first line is put on hold. Without Full Autohold, the first line drops when you select another line.
Page 176 176 Programming Line data Programming Auto privacy for a line A Norstar user can select a line in use at another extension to join an existing call. The default setting for Auto Privacy is Yes, so that no one else can join a call in progress at another extension. Auto privacy is programmable for BRI, DASS2, DPNSS 1, PRI and Analogue lines and AC15A private circuits.
Page 177: Programming Distinctive Ring Patterns
Programming Line data 177 10. Press CHANGE to toggle the setting between Y (Yes) and N (No). 11. Press ® to exit or ‘ to continue programming. Programming distinctive ring patterns When lines are configured on your system, they can be assigned one of four distinctive ring patterns (DRP).
Page 178: Programming For Analogue Lines
178 Programming Line data Programming for Analogue lines Mode Mode controls the signalling type on Analogue lines 001 to 004, 031 to 034 and 061 to 132. Assign a mode to each line. The options are EarthCallng, LoopGuarded, and LoopUnguard. The default is EarthCallng.
Page 179 Programming Line data 179 Recall signalling The Modular Plus system can send Recall signals to a host exchange or PBX to access special features. Programme the system to send the kind of Recall signal recognised by a host exchange or PBX. Setting the type of Recall signal your system sends to the exchange This parameter appears only if the mode for the line is set to Loop...
Page 180 180 Programming Line data 6. Enter the line number. 7. Press ≠. The display shows Line data. 8. Press ≠. The display shows TrunkType:. 9. Press ‘ until the display shows Dial mode:. 10. Press CHANGE to select either Tone or Pulse. 11.
Page 181: Programming For Ac15A Private Circuits
Programming Line data 181 Setting Dial Tone for Analogue lines 1. Place the programming overlay over the appropriate keys on your programming telephone. 2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password:. 3. Press ¤ﬂﬂ‹›› (CONFIG). The display shows Terminals&Extns. 4. Press ‘ until the display shows Lines. 5.
Page 182 182 Programming Line data Setting the volume level for an AC15A private circuit You must set the volume level of the AC15A private circuit correctly set to ensure acceptable receive and transmit volume levels to other nodes in a private network. The default is level 2. 1.
Page 183 Programming Line data 183 Setting Recall signalling for AC15A private circuits Recall signalling over AC15A private circuits helps to minimise the number of lines needed when calls are transferred to other systems in the private network. You must determine whether the switch at the far end of an AC15A private circuit is capable of processing Recall signals.
Page 184: Programming For Dia Lines
184 Programming Line data Programming for DIA lines The Received number setting specifies the digits that the Modular Plus system must receive on an incoming Auto-answer line to select a specific DIA line. There are two received numbers for each DIA line: Private, which applies to calls received over AC15A private circuits;...
Page 185 Programming Line data 185 12. Enter a number (one to seven digits in length depending upon the programmed received length; see ‘Changing the length of the Received number’ on page 209). 13. Press ® to exit or ‘ to continue programming. Busy tone for Auto-answer DIA lines If the system is not able to find any available extension programmed with appearances of the DIA, the caller will experience busy...
Page 186 186 Programming Line data You can programme Modular Plus to return Busy tone to the caller, or to route the call to the Prime extension for the line. Line numbers leased by customer Digits 447663 received on DASS2 line number 002 (set to auto-answer) Public Rec'd Number DIA line...
Page 187 Programming Line data 187 Internal DIA line is not busy If the system can find an available extension programmed with appearances of the DIA, the call appears at that extension. Line numbers leased by customer Public Rec'd Number DIA line Extension Number of appearances Digits 447663 received on...
Page 188 188 Programming Line data Programming busy tone for a Direct Inward Access line When a DIA line cannot ring anywhere in the system (e.g. all appearances are busy), you can program the line to either return a busy tone to a second caller, or to route the second call to the Prime extension.
Page 189 Programming Line data 189 The If busy feature is a line feature and DND is a extension feature. When DND is set to Yes and there are no available appearances of the DIA line, the caller is routed to the Prime extension because of the DND on busy feature.
Page 190 190 Programming Line data Modular Plus Installation and Maintenance Guide P0607109 Issue 01...
Page 191: Programming Call Services
Programming Call services • Call services overview..192 • Automatic call information..192 • 1st Display..193 • Auto called ID..193 • Log space..194 P0607109 Issue 01 Modular Plus Installation and Maintenance Guide...
Page 192: Automatic Call Information
192 Programming Call services Call services overview Call services can programme the way the Modular Plus works with features and services that are based in the public network or other outside source. Modular Plus is designed to work with Call Display service.
Page 193: 1St Display
Programming Call services 193 1st Display Depending on the services you subscribe to, Call Display information can contain: • the telephone number of the caller • the name of the line that the call is on in your Modular Plus system •...
Page 194: Log Space
194 Programming Call services 6. Press ≠. The display shows Line access. 7. Press ‘ until the display shows Call services. 8. Press ≠. The display shows Auto call info. 9. Press ‘ until the display shows Auto called ID:. 10.
Page 195: Programming Hunt Groups
Programming Hunt groups • Hunt groups overview..196 • Adding or removing members from a group..197 • Moving members of a group..198 • Assigning or unassigning lines to a group..198 • Setting the distribution mode..200 • Setting the hunt delay..201 • Programming options if all hunt group members are busy..201 •...
Page 196: Hunt Groups Overview
196 Programming Hunt groups Hunt groups overview The hunt groups feature allows you to call a group of extensions with a single directory number. There are many applications for hunt groups. A company with support services for different products may want to have a hunt group dedicated to each product.
Page 197: Adding Or Removing Members From A Group
Programming Hunt groups 197 Adding or removing members from a group Modular Plus supports 30 groups with a maximum of 600 members system-wide. Members of the group can be any Norstar/BST extension, DNA, ISDN extension, or cordless handsets. An extension can be in multiple hunt groups but each occurrence increases the total number of members in the system.
Page 198: Moving Members Of A Group
198 Programming Hunt groups Moving members of a group Member order within a hunt group is important. The member order determines how the system routes calls through a hunt group. 1. Place the programming overlay over the appropriate keys on your programming telephone.
Page 199: Assigning A Distinctive Ring Pattern To A Hunt Group
Programming Hunt groups 199 7. Enter the hunt group number you want to programme (01–30). 8. Press ≠. The display shows Member extns:. 9. Press ‘. The display shows Line assignment. 10. Press ≠. The display shows Show line:. 11. Enter the line number you want to programme. Press SCAN to go to the first line assigned to this group or press LIST to go to the first line in the system.
Page 200: Setting The Distribution Mode
200 Programming Hunt groups Setting the distribution mode There are three distribution settings • Broadcast—rings each extension in the group simultaneously. The system handles calls one at a time, routing other calls according to the routing option selected in the If busy setting (see ‘Programming options if all hunt group members are busy’...
Page 201: Setting The Hunt Delay
Programming Hunt groups 201 11. Press ® to exit or ‘to continue programming. Setting the hunt delay You can programme the number of ring cycles the system allows at a hunt group extension before moving to the next hunt group extension.
Page 202: Programming The Queue Timeout
202 Programming Hunt groups 3. Press ¤ﬂﬂ‹›› (CONFIG). The display shows Terminals&Extns. 4. Press ≠. The display shows Hunt groups. 5. Press ≠. The display shows Show group:. 6. Enter the hunt group number you want to programme (01–30). 7. Press ≠. The display shows Member extns:. 8.
Page 203: Programming The Overflow Position
Programming Hunt groups 203 Programming the overflow position You can programme which extension receives overflow calls. If the overflow position is a hunt group extension, the call is considered a new call and joins the queue. The overflow position can be an extension number associated with a voice mailbox.
Page 204 204 Programming Hunt groups 9. Press ‘ until the display shows Name:. 10. Press CHANGE. 11. Using the keypad, enter the name of the hunt group. 12. Press ‘ to store the name. 13. Press ® to exit or ‘to continue programming. Modular Plus Installation and Maintenance Guide P0607109 Issue 01...
Page 205: Changing Extension Settings For The System
Changing extension settings for the system • Swapping extensions..206 • Changing the extension type..207 • Changing the length of the extension number..208 • Changing the length of the Received number..209 P0607109 Issue 01 Modular Plus Installation and Maintenance Guide...
Page 206: Swapping Extensions
206 Changing extension settings for the system Swapping extensions Under Change extensions, extension numbers of one or more telephones in your Modular Plus system can be changed. Any extension number can be changed to a new number and extension numbers can be swapped between any two telephones. A new extension number must be the same length as the old one.
Page 207: Changing The Extension Type
Changing extension settings for the system 207 Changing the extension type On start-up, the default ranges of extension numbers are • Business Series Terminals (BST) (T-) and Norstar telephones (M- ): 221–476 • ISDN extension number devices: 509–540. (A BRI S-loop can have more than one extension number associated with it.) •...
Page 208: Changing The Length Of The Extension Number
208 Changing extension settings for the system 9. Press CHNGE to change the setting. If an ISDN extension is being changed, the display may read Disrupt service? Press CANCEL to leave the value as ISDN, or OK to remove the ISDN extension number from use by the system.
Page 209: Changing The Length Of The Received Number
Changing extension settings for the system 209 Changing the length of the Received number The length of the Received number can be one to seven digits. The default length matches the length of the starting extension. The Public length setting lets the system know to look at the last one to seven digits of the number sent from the network.
Page 210 210 Changing extension settings for the system 6. Press ‘ until the display shows Rec’d # lengths. 7. Press ≠. The display shows Private length:. 8. Press CHANGE until the display shows the desired length. 9. Press ≠. The display shows Clear private #s?. 10.
Page 211: Programming Settings For The System
Programming settings for the system • Background music..212 • On hold..212 • Receiver volume..213 • Camp timeout..213 • Park timeout..214 • Park Mode..214 • Transfer callback..216 • Network callback..217 • Delayed Ring Transfer (DRT) to prime and delay..217 • Transfer and Conference features..218 •...
Page 212: Background Music
Programming settings for the system Background music This feature allows people to listen to music through their telephone speakers, providing an external music source has been installed. The default setting is No (N), which means that background music is disabled. 1.
Page 213: Receiver Volume
Programming settings for the system 213 Receiver volume Receiver volume allows you to select whether the volume level of a receiver or headset returns to the system default level when a call is ended or put on hold or remains at the level set at the individual telephone.
Page 214: Park Timeout
Programming settings for the system 7. Press ≠. The display shows Backgrnd music:. 8. Press ‘ until the display shows Camp timeout:. 9. Press CHANGE to choose 30, 45, 60, 90, 120, 150, or 180 seconds. 10. Press ® to exit or ‘ to continue programming. Park timeout Park timeout specifies the number of seconds before an unanswered call returns to the telephone that parked the call.
Page 215 Programming settings for the system 215 Setting call parking prefix You can program the Call parking prefix to be: 1, 3, 6, 7 or 8. Note: This number should not conflict with other access codes. 1. Place the programming overlay over the appropriate keys on your programming telephone.
Page 216: Transfer Callback
Programming settings for the system 9. Press CHANGE to choose Lowest or Cycle. 10. Press ® to exit or ‘ to continue programming. Transfer callback If Transfer callback is enabled, after a specified number of rings, a transferred call that remains unanswered returns to the telephone that made the transfer.
Page 217: Network Callback
Programming settings for the system 217 Network callback If you transfer a call to a private network destination and the call is not answered, it comes back to you after a specified time. Network callback defines the time, in seconds, before a call is returned to your extension.
Page 218: Transfer And Conference Features
Programming settings for the system 6. Press ‘ until the display shows Featr settings. 7. Press ≠. The display shows Backgrnd music:. 8. Press ‘ until the display shows DRT to prime:. 9. Press CHANGE to toggle between Y (Yes) and N (No). 10.
Page 219: Held Reminder And Delay
Programming settings for the system 219 Held reminder and delay A Reminder tone and display message occur at a Norstar/BST telephone when a call has been placed on hold for a certain period of time. The display continues to show the name of the held line until the call is dealt with.
Page 220: Conference Tone
Programming settings for the system Conference tone This tone may be heard by all parties as soon as a three-way call is established using the Conference or Privacy feature. You can turn Conference tones on and off for the whole system. For more information see ‘Making a Conference call’...
Page 221: Page Tone
Programming settings for the system 221 9. Press CHANGE to choose Y (Yes) or N (No). 10. Press ® to exit or ‘ to continue programming. Page tone You can choose whether a tone sounds before a page begins. For more information, see ‘Paging’...
Page 222: Automatic Time & Date
Programming settings for the system Automatic Time & Date When an outgoing BRI or PRI call is answered, the network may provide time and date information to the Norstar system. The Auto Time&Date feature enables the Norstar system to use this information to automatically update the time and date on the Norstar system.
Page 223: Host Delay
Programming settings for the system 223 4. Press ‘ until the display shows System prgrming. 5. Press ≠. The display shows Hunt groups. 6. Press ‘ until the display shows Featr settings. 7. Press ≠. The display shows Backgrnd music:. 8.
Page 224: Alarm Extension
Programming settings for the system Alarm Extension An Alarm extension displays System alarm codes, should they occur. You can determine which extension receives the alarms. The default is extension 221. ATTENTION! The Alarm telephone must have a two-line display. The Alarm telephone must be an M7310N, T7316, or M7324N telephone.
Page 225: Extension Relocation
Programming settings for the system 225 Extension relocation The Extension relocation feature lets you move a telephone from one extension socket to another without it losing any of its custom programming. By default, Extension relocation is set to N (No). ATTENTION! Wait 1 minute between moves.
Page 226: Exchange Ring
Programming settings for the system Note: Set Extension relocation to No after the telephone installation and programming are completed, rather than before. This provides you with more flexibility in testing equipment. If Extension relocation is set to No while a telephone is being moved, the extension of that telephone number and data remain with the physical port on the CCU, and the telephone does not receive the original...
Page 227: Private Circuit Delay
Programming settings for the system 227 Private circuit delay The private circuit delay is the delay between the time the system connects to an AC15A private circuit and the time it begins to dial digits on the line. The private circuit delay ensures that the switch at the far end is ready before the dialling sequence is sent.
Page 228: Direct Dial Extension
Programming settings for the system 5. Press ≠. The display shows Hunt groups. 6. Press ‘ until the display shows Featr settings. 7. Press ≠. The display shows Backgrnd music:. 8. Press ‘ until the display shows Ans. key:. 9. Press CHANGE to select the settings: Basic, Enhanced, and Extended.
Page 229 Programming settings for the system 229 9. Press CHANGE. 10. Enter the new number. 11. Press ® to exit or ‘ to continue programming. Note: Use the keypad to enter the telephone number. The default number for the Direct-dial telephone is extension 221. Line selection If you assign an external number as a Direct-dial telephone, you must indicate which line to use for the call.
Page 230: Setting Swca Controls
Programming settings for the system Setting SWCA controls You can assign up to 16 System Wide Call Appearance (SWCA) keys to each telephone in a group. This is performed using the Key progrming heading under the Terminals&Extns, User Preferences heading. SWCA controls are controlled by feature codes ≤•ﬁ¤‚...
Page 231: Clid Match
Programming settings for the system 231 10. Press CHANGE to choose the Y or N option. 11. Press ‘. The display shows Invoke by Hold: N. 12. Press CHANGE to choose the Y or N option. Press ® to exit or ‘ to continue programming. CLID Match This setting determines the minimum number of digits that an external call must match to an existing system speed dial number in...
Page 232: Cap/Kim Assignment
Programming settings for the system CAP/KIM assignment You can designate five extensions in the system that has connected CAPN modules (M7324N) or KIMs (T7316E) as Central Answering Positions (CAPN/CAP). The CAPN modules and KIMs that are connected to these telephones are referred to as eCAPs or eKIMs because they can now support line buttons.
Page 233: Configuring Capn/Cap Key Programming
Programming settings for the system 233 6. Press ‘ until the display shows CAP/KIM assignment. 7. Press ≠. The display shows CAP1/KIM1:. 8. If you want to change the CAPN/CAP extension, press CHANGE and enter the new extension number. 9. If you want to delete the CAPN/CAP extension, press CLR. The setting changes to None.
Page 234 Programming settings for the system Programming lines for eCAPNs and eKIMs You cannot directly program lines onto a CAPN module or a KIM. You assign the lines to the M7324/T7316E telephone. If you assign more than *24 lines to an M7324 or more than *16 lines to a T7316E, the subsequent line numbers flow over onto the module, starting with button 01 on the module and adding sequentially, overwriting any features programmed on those...
Page 235: Changing Access Codes
Changing access codes • Line pool codes..236 • Park prefix..236 • Exchange code..237 • Direct-dial code..238 • Auto extension..239 P0607109 Issue 01 Modular Plus Installation and Maintenance Guide...
Page 236: Park Prefix
236 Changing access codes Line pool codes A user accesses a line pool by entering a line pool code. Assign a line pool code one to four digits in length. Codes starting with the same digit must be the same length. A line pool code cannot be the same as the first digit of an extension number, and it cannot be the same as a route code.
Page 237: Exchange Code
Changing access codes 237 7. Press ≠. The display shows Line pool codes. 8. Press ‘ until the display shows Park prefix. 9. Press CHANGE to select the setting: 1, 6, 7, 8, or None. 10. Press ® to exit or ‘ to continue programming. The Park prefix cannot be the same as the Direct-dial digit, the external line access code, the first digit of an extension number, the first digit of a line pool access code, or the first digit of a destination...
Page 238: Direct-Dial Code
238 Changing access codes 7. Press ≠. The display shows Line pool codes. 8. Press ‘ until the display shows Exch code:. 9. Press CHANGE to select the setting from the prefixes that are still available. 10. Press ® to exit or ‘ to continue programming. Direct-dial code Direct-dial allows a designated telephone in the Modular Plus system or private network to be dialled with a single digit.
Page 239: Auto Extension
Changing access codes 239 Auto extension For calls answered without DISA, no password is required to access the Modular Plus system. The Class of Service (COS) that applies to the call is determined by the COS for the line on which the user is calling.
Page 240: Disa Extension
240 Changing access codes DISA extension For calls answered with Direct Inward System Access (DISA), the system presents a stuttered dial tone to prompt the caller to enter a valid password. The Class of Service (COS) that applies to the call is determined by this COS password.
Page 241: Programming Hospitality Services
Programming Hospitality Services • Hospitality extension types..242 • Hospitality passwords..243 • Room desk information..244 • Call permissions..245 • Service time..246 • Alarm..247 P0607109 Issue 01 Modular Plus Installation and Maintenance Guide...
Page 242: Hospitality Extension Types
242 Programming Hospitality Services Hospitality Services (HS) is a group of features that increases the value of the Modular Plus system in small to medium sized hotels, motels or hospitals. In a hotel setting, guests gain improved services through immediate access to basic functions like: •...
Page 243: Hospitality Passwords
Programming Hospitality Services 243 Hospitality passwords The Hospitality passwords are one to six digits long and allow you to access some or all of the Hospitality Services feature programming. There are two types of Hospitality services feature passwords: Desk admin and Room condition. Desk admin password The Desk admin password is used to access all Hospitality Services admin features.
Page 244: Room Desk Information
244 Programming Hospitality Services Room desk information The Room/desk info heading of programming under Hospitality in System prgrming allows the installer to assign extensions to a room. To programme an extension: 1. Place the programming overlay over the appropriate keys on your programming telephone.
Page 245: Call Permissions
Programming Hospitality Services 245 Call permissions The Call prmissions heading of programming under Hospitality in System prgrming allows the installer to assign dialling filters to room occupancy states. Call permisions are an integral part of the Room occupancy (RO) feature. For example, you can set the following call permissions for each Room occupancy state.
Page 246: Service Time
246 Programming Hospitality Services Service time The Service time heading of programming under Hospitality in System prgrming allows the installer or system administrator to programme the time when occupied rooms change state from Service done to Service required. The Service time heading is an integral part of the Room condition (RC) feature.
Page 247: Alarm
Programming Hospitality Services 247 Alarm The Alarm heading of programming under Hospitality in System prgrming is an integral part of the Alarm time feature. Under the Alarm heading the installer programs the following settings: • Attention attempts — Number of times the Alarm time feature attempts to get the attention of the occupant before cancelling.
Page 248 248 Programming Hospitality Services Setting Retry Intervals 1. Place the programming overlay over the appropriate keys on your programming telephone. 2. Press ≤••ÇØˆÏÈÌ. The display reads Password:. 3. Enter the Installer password. The display reads Terminals&Extns. 4. Press ‘ until the display reads System prgrming. 5.
Page 249 Programming Hospitality Services 249 Setting Expired alarms 1. Place the programming overlay over the appropriate keys on your programming telephone. 2. Press ≤••ÇØˆÏÈÌ. The display reads Password:. 3. Enter the Installer password. The display reads Terminals&Extns. 4. Press ‘ until the display reads System prgrming. 5.
Page 250 250 Programming Hospitality Services Modular Plus Installation and Maintenance Guide P0607109 Issue 01...
Page 251: Network Features And Services
Network features and services • Network Call Diversion..252 • Selective Line Redirection..254 • Malicious call identification (MCID)..255 P0607109 Issue 01 Modular Plus Installation and Maintenance Guide...
Page 252 252 Network features and services Network Call Diversion Norstar Network Call Diversion (NCD) is a network function that allows forwarding and redirection of calls outside the Norstar network when using an ETSI ISDN line. Functionality is similar to that of External Call Forward (ECF). NCD redirects calls using the same line on which they arrive.
Page 253 Network features and services 253 • Call Forward on Busy (CFB)—implemented on Norstar Call Forward Busy. • Call Forward on No Response (CFNR)—implemented on Norstar Call Forward No Answer. The table shows when ECF will be used, rather than Call Forward or DPNSS Diversion, depending on the type of line over which the call comes.
Page 254: Selective Line Redirection
254 Network features and services Programming and restrictions NCD features are accessed through existing Norstar features. Extensions requiring redirection must be programmed individually to either CFAC or SLR. CFB or CFNA must be set during programming. Allow redirect must be set to Yes for each extension, in Terminals&Extns/Capabilities.
Page 255: Malicious Call Identification (Mcid)
Network features and services 255 To program NCD on an extension refer to "Assigning extension capabilities" on page 147, for the type of functionality listed below: Norstar—NCD functionality in CFAC, CFB and CFNO is supported on Norstar M72XX/T72XX and M73XX/T73XX extensions. ISDN—NCD functionality in CFAC and CFNA is supported on ISDN terminals.
Page 256 256 Network features and services The following information registers on the network: • called party number • calling party number • local time and date of the invocation in the network serving the called user • service provider option: calling party subaddress, if provided by calling user) Programming MCID capability To allow MCID functionality on your system, you must turn the...
Page 257: Software Keys
Software Keys • Viewing the System ID..258 • Software Keys..258 P0607109 Issue 01 Modular Plus Installation and Maintenance Guide...
Page 258: Software Keys
258 Software Keys Viewing the System ID You can view the System ID during a programming session in Software Keys. 1. Place the programming overlay over the appropriate keys on your programming telephone. 2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password:. 3.
Page 259 Software Keys 259 8. Enter the eight-digit password number for Key1. Use BKSP to make corrections. As soon as the eighth digit is entered, the display shows Key 2:. 9. Enter the eight-digit password number for Key 2. The display shows Key 3:.
Page 260 260 Software Keys Modular Plus Installation and Maintenance Guide P0607109 Issue 01...
Page 261: Cordless Capability
Cordless capability • About cells..262 • Assigning a radio to a cell..262 • Changing the radio antenna setting..263 • Viewing cell neighbours..263 • Viewing radio neighbours..264 • Changing the System logical identifier (LID)..265 • About cordless handsets..266 • Changing the Registration password..266 •...
Page 262: Assigning A Radio To A Cell
262 Cordless capability About cells A cell is the area covered by one or more radios in close proximity. As you move around the office while on a call on a cordless handset, your call is handed off from one cell to another. Assigning a radio to a cell When you assign a Basestation radio to a new cell, it is automatically removed from its old cell.
Page 263: Changing The Radio Antenna Setting
Cordless capability 263 Changing the radio antenna setting If you have installed external antennas, you must programme the antenna type to external for each radio that has an external antenna. 1. Place the programming overlay over the appropriate keys on your programming telephone.
Page 264: Viewing Radio Neighbours
264 Cordless capability 6. Press ‘ until the display shows Companion. 7. Press ≠. The display shows Registration. 8. Press ‘. The display shows Radio data. 9. Press ≠. The display shows Radios. 10. Press ‘. The display shows Cells. 11.
Page 265: Changing The System Logical Identifier (Lid)
Cordless capability 265 16. Press SCAN to see the radio neighbours. 17. Press ® to exit or ‘ to continue programming. Changing the System logical identifier (LID) This setting allows you to set the code the system uses to identify itself to cordless handsets and the code cordless handsets use to request service from the system.
Page 266: About Cordless Handsets
266 Cordless capability About cordless handsets Cordless handsets must be registered with the system before they can be used. Prior to registering the handsets, cordless capabilities must be activated by entering the appropriate Software Keys. (You can install and administer Basestations before entering the Software Keys.) Each cordless handset is an extension and requires access to an extension number.
Page 267: Registering And De-Registering Cordless Handsets
Cordless capability 267 Registering and de-registering cordless handsets To communicate with the Norstar system, each cordless handset must be registered to an extension number. Refer to the Programming Record to see what extension numbers are available. By default, the cordless handset extension numbers are 477 to 508 but you can change the number range in Change ext type under the System programming heading.
Page 268 268 Cordless capability Registering the cordless handsets When you have turned on Registration, you are ready to register individual cordless handsets on the system. For information on this procedure, refer to the Registration Instructions for your model of cordless handset telephone. As you register the cordless handsets, you can identify them by putting a sticker (customer supplied) with the owner’s name or extension number on each one (be careful not to cover the charger...
Page 269 Cordless capability 269 De-registering an extension number To register a cordless handset on an extension number that has another cordless handset telephone registered against it, you must first de-register that extension number. De-registering makes the extension number available for registration. De-register an extension number when one of the following occurs: •...
Page 270: Switching Between Desk Telephone And Cordless Handset
270 Cordless capability Troubleshooting registration If you cannot register a cordless handset, ensure the batteries are charged and properly installed. For more information, refer to the Cordless Handset User Guide for your model of cordless handset. If you receive an overflow tone, either the extension number is invalid or the cordless handset is already registered against another extension number on the system.
Page 271: Troubleshooting The Cordless Handsets
Cordless capability 271 Troubleshooting the cordless handsets If you suspect that you have a faulty cordless handset, ensure that your system is functioning properly by using a cordless handset that you know works properly, then troubleshoot the cordless handset. When there is a problem with a cordless handset. 1.
Page 272 272 Cordless capability Modular Plus Installation and Maintenance Guide P0607109 Issue 01...
Page 273: Programming For Isdn Devices
Programming for ISDN devices • Preliminary checks..274 • Setting the ISDN loop to type S..274 • Setting the Sampling rate for the loop..274 • Verifying that the loop is provisioned..275 • Verifying that the card is enabled..275 • Assigning an extension number to the S-loop..276 P0607109 Issue 01 Modular Plus Installation and Maintenance Guide...
Page 274: Setting The Isdn Loop To Type S
274 Programming for ISDN devices Preliminary checks The following programming information assumes that a BRI card has been properly installed in the CCU and that the card type is BRI-4 or BRI-2. For information on installing the ISDN terminal, refer to the documentation that accompanies the device.
Page 275: Verifying That The Loop Is Provisioned
Programming for ISDN devices 275 6. Press LIST to view the modules, or press ‘. The display shows Cards on CCU. 7. Press ≠ twice. The display shows Card type:. 8. Press ‘ twice. The display shows Loop201. 9. Press ≠. The display shows Type:. 10.
Page 276: Assigning An Extension Number To The S-Loop
276 Programming for ISDN devices 6. Press ‘ until the display shows Module status. 7. Press ≠. The display shows Show module:. 8. Enter the module number. The display shows the card or extension inventory on the module. 9. Press STATE. The display shows the port or extension busy status for the module.
Page 277 Programming for ISDN devices 277 5. Press ≠. The display shows Show module:. 6. Press LIST to view the modules, or press ‘. The display shows Cards on CCU. 7. Press ≠ twice. The display shows Card type:. 8. Press ‘ twice. The display shows Loop 201. 9.
Page 278 278 Programming for ISDN devices Modular Plus Installation and Maintenance Guide P0607109 Issue 01...
Page 279 Setting up for system access by external callers • Programming lines and features for remote access..280 • Assigning remote restrictions..283 • Remote Administration..284 P0607109 Issue 01 Modular Plus Installation and Maintenance Guide...
Page 280: Setting Up For System Access By External Callers279
280 Setting up for system access by external callers Programming lines and features for remote access Remote access packages Remote access packages allow you to control the remote use of Modular Plus line pools and the paging feature. Packages are also used to control remote administration and monitoring of the system.
Page 281 Setting up for system access by external callers 281 4. Press ‘ until the display shows System prgrming. 5. Press ≠. The display shows Hunt groups. 6. Press ‘ until the display shows Remote access. 7. Press ≠. The display shows Remote access pkgs. 8.
Page 282 282 Setting up for system access by external callers Remote access packages defaults Parameter Square PBX Hybrid Package 00 Prohibits remote access to line pools, Page, and administration. Cannot be changed. Package 01 Line pool access Y for Pool A N for Pools B to O Remote Page Packages 02–15...
Page 283: Assigning Remote Restrictions
Setting up for system access by external callers 283 Assigning remote restrictions Remote restrictions Specify the restriction filter to be applied to remote callers calling in to the Modular Plus system on this line. A restriction filter is a set or group of restrictions and overrides.
Page 284: Remote Administration
284 Setting up for system access by external callers The remote restriction restricts the numbers that can be dialled on an incoming Auto-answer line. If a remote user then selects a line to place an external call, any filter used with the line still applies. Remote Administration The Modular Plus supports an External RAD (E-RAD) that can be used for remote administration.
Page 285: Programming Digital Private Network Signalling System 1 (Dpnss 1)
Programming Digital Private Network Signalling System 1 (DPNSS 1) • DPNSS 1 services..286 • Three Party Service..287 • Diversion..288 • Redirection..290 • Executive Intrusion..291 • Call Offer..292 • Route Optimisation..294 • Message Waiting Indication..295 • Loop avoidance..300 P0607109 Issue 01 Modular Plus Installation and Maintenance Guide...
Page 286: Dpnss 1 Services
286 Programming Digital Private Network Signalling System 1 (DPNSS 1) DPNSS 1 services The Digital Private Network Signalling System (DPNSS 1) is a networking protocol enhancement that extends the private networking capabilities of existing Norstar systems. It is designed to offer greater centralised functionality for operators, giving them access to Norstar features over multiple combined networks.
Page 287: Three Party Service
Programming Digital Private Network Signalling System 1 (DPNSS 1) 287 • these remote access features are supported on DPNSS: DIA, line pool access code, destination Codes, remote page feature codes. • Software Keys; these are required to enable DPNSS 1 DPNSS 1 features The following features are available and can be programmed over DPNSS lines:...
Page 288: Diversion
288 Programming Digital Private Network Signalling System 1 (DPNSS 1) Making a conference call To initiate or disconnect from a conference call on a Norstar system over DPNSS 1, proceed as in “Making a conference call” in the Modular Plus System Administration Guide. Note that Three Party Service is supported on M7000/T7000 and M7100N/T7100 extensions, but in a receive-only fashion.
Page 289 Programming Digital Private Network Signalling System 1 (DPNSS 1) 289 Administrator or the Installer, and not by the user (as in Diversion Immediate). Note: If multiple extensions are programmed to take a call, the first extension to respond will act. Other extensions responding are ignored.
Page 290: Redirection
290 Programming Digital Private Network Signalling System 1 (DPNSS 1) Redirection Redirection is a DPNSS 1feature similar to Norstar Transfer Callback. Redirection lets a call awaiting connection, or re- connection, be redirected by the originating party to an alternate destination after a time-out period. Failed calls can also be redirected.
Page 291: Executive Intrusion
Programming Digital Private Network Signalling System 1 (DPNSS 1) 291 Executive Intrusion Executive Intrusion (EI) is a DPNSS 1 feature that allows an operator, or other calling party, to intrude on a line when it is busy. This feature might be required, for example, in times of emergency or to make an important announcement when the recipient is on another call.
Page 292: Call Offer
292 Programming Digital Private Network Signalling System 1 (DPNSS 1) • IPL: determines the extension’s ability to refuse intrusion. If the IPL is lower than the originating party, EI is allowed. For general purposes setting the IPL to None, Low or Medium is recommended, unless intrusion is not wanted.
Page 293 Programming Digital Private Network Signalling System 1 (DPNSS 1) 293 Displays When a Call Offer is made by the originating exchange, the target extension displays a message, and a tone is heard. • When an offered call arrives on extensions with line display and calling party ID and CLID are enabled, the user will see XX...X wtng •...
Page 294: Route Optimisation
294 Programming Digital Private Network Signalling System 1 (DPNSS 1) User Actions The party receiving a Call Offer has three choices, as follows: • Ignore it. After a programmed time interval, the Offer request will be removed. • Reject it, using ≤°⁄›. Using ≤°ﬁ Do Not Disturb (DND) will also reject the Offer (the line indicator for external incoming calls still flashes);...
Page 295: Message Waiting Indication
Programming Digital Private Network Signalling System 1 (DPNSS 1) 295 Message Waiting Indication Message Waiting Indication (MWI) is a DPNSS 1 feature for Norstar Call Services. Messages are received at a centralised location (an extension you pre-determine), where they are processed and forwarded to the target extension.
Page 296 296 Programming Digital Private Network Signalling System 1 (DPNSS 1) Assigning message centres to a line You need to assign any one of five, or None, of the message centres to the line. There can be as many as five message centres in a network;...
Page 297 Programming Digital Private Network Signalling System 1 (DPNSS 1) 297 6. Press ≠. The display shows VMsg centre 1 >. 7. Press ‘ to change the centre from the default 1 to 2, 3, 4, or 5. 8. Press ≠. The existing extension for Message Waiting is displayed, if available, as Tel#:XXXX.
Page 298 298 Programming Digital Private Network Signalling System 1 (DPNSS 1) Only the YYYYY .. # portion of the string must be programmed for MWI and MWC. The procedure is similar to Set Name/Line Name. Note: The following criteria must be met when programming NSI strings for MWI/MWC: –...
Page 299 Programming Digital Private Network Signalling System 1 (DPNSS 1) 299 Setting Message Waiting Indication 1. Ensure that you have programmed an extension to access target lines for receiving messages (see “Assigning message centres to a line, above): 2. Place the programming overlay over the appropriate keys on your programming telephone.
Page 300: Loop Avoidance
300 Programming Digital Private Network Signalling System 1 (DPNSS 1) Loop avoidance Errors in the configuration of a network may make it possible for a call to be misrouted, and arrive at a PBX through which it has already passed. This would continue, causing a loop which would eventually use up all of the available channels.
Page 301: Section Iii: Planning A Network
SECTION III: Planning a network P0607109 Issue 01 Modular Plus Installation and Maintenance Guide...
Page 302 302 Planning a network Modular Plus Installation and Maintenance Guide P0607109 Issue 01...
Page 303: Planning A Network
Planning a network • Networking with Modular Plus..304 • Planning a private network using AC15A circuits..307 • AC15A private circuit settings..309 • Overflow routing..321 • Remote system access..310 • Sample networking configurations with AC15A..312 • Network access via a selected line pool..313 •...
Page 304: Modular Plus Networking In General
304 Planning a network Networking with Modular Plus Modular Plus can be connected to form a corporate telecommunications network with other systems using private circuits or the public network. Networking allows organisations with multiple locations or branch offices to integrate their various systems into a harmonious network.
Page 305 Planning a network 305 source and destination calls, Recall signalling on AC15A private circuits can also be used. Direct Inward Access (DIA) lines allow network users to call individual extensions in the Modular Plus system directly, over a single AC15A private circuit or DPNSS 1 line. Each DIA line is assigned to one or more extensions and is given a distinct Private Received number.
Page 306 306 Planning a network Routing Service ( Services: Routing Service Route # DialOut (if required) Use Pool (000-999) (max. 24 digits or characters) A B C 0 P 01538 75 0 P 01538 75 A B C A B C 0 P 01628 41 A B C 0 P 01628 41...
Page 307: Planning A Private Network Using Ac15A Circuits
Planning a network 307 Routes generally define the path between the Modular Plus system and another switch in the network, not other individual telephones on that switch. Planning a private network using AC15A circuits AC15A provides analogue lines in a Modular Plus system. Norstar supports a maximum of 14 AC15A Signalling Interface units.
Page 308 308 Planning a network 1-Busy Tone on DIA Line numbers leased by customer Digits 447663 received on Public Rec'd Number DIA line Extension Number of appearances DASS2 line number 002 (set to auto-answer) Norstar looks at the last Extension 222 1 to 7 digits (programmed NOT BUSY in Rec'd# length)
Page 309: Ac15A Private Circuit Settings
Planning a network 309 AC15A private circuit settings Programming for Recall signalling Recall signalling on AC15A private circuits is used to minimise the number of network circuits needed to transfer calls between one system and another, and then back again. If Modular Plus A receives an incoming call that has to be transferred back to the originating system, or a tandem system, Recall signalling splits the line and sends the Recall signal back over the same line.
Page 310: Remote System Access
310 Planning a network Remote system access A remote caller can access a Modular Plus system dial tone, select a line pool that contains exchange lines or AC15A private circuits, then dial a number. The procedure is identical to dialling an outside number from an extension in the local system.
Page 311 Planning a network 311 Line Redirection Line Redirection, or Selective Line Redirection (SLR) as it is sometimes referred to, is a telephone feature activated by users within a Modular Plus system. It allows users to redirect incoming calls to external telephones. This feature may be turned on or off as required, but an extension can redirect only those lines that are assigned to it.
Page 312: Sample Networking Configurations With Ac15A
312 Planning a network How line redirection handles a busy condition also depends on the line types in use, as shown in the table below. Busy condition handling From: AC15 / Loop Loop BRI / PRI DASS2 DPNSS EarthCalling Unguarded /Guarded AC15 / Call answered,...
Page 313: Network Access Via A Selected Line Pool
Planning a network 313 Network access via a selected line pool In the illustration below, extension 223 on Modular Plus A wants to call extension 425 on Modular Plus B. Extn 223 Extn 425 AC15A Modular Plus A Modular Plus B Lines, Line data (Line 252) Lines, Line data (Line 241) Ans mode: Auto...
Page 314: Access To The Page Feature
314 Planning a network Access to the Page feature In the illustration below, a caller on a remote switch wants to page someone within the Modular Plus system. AC15A Modular Plus Remote switch Lines, Line data (Line 241) Ans mode: Auto Dial mode: Tone System prgming, Remote access Remote pkg 02...
Page 315: Line Redirection From Modular Plus To A Pstn Line
Planning a network 315 Line Redirection from Modular Plus to a PSTN line In the illustration below, extension 223 on Modular Plus B uses the Line Redirection feature so that all calls to AC15A line 241 (set to Manual Answer) are redirected to a home telephone via an exchange line.
Page 316: Extension Access Using Tandem Routing
316 Planning a network Extension access using tandem routing In the illustration below, extension 223 on Modular Plus A wants to call extension 423 on Modular Plus C, via the tandem node, Modular Plus B. Extn 423 Extn 223 Modular Plus A Modular Plus C Lines, Line data (Line 250) Lines, Line data (Line 245)
Page 317: Centralised Answering Using Line Redirection And Recall At Exchange
Planning a network 317 Centralised answering using Line Redirection and Recall at exchange In the following illustration, all incoming lines (set to manual answer) on Modular Plus A are redirected to the central answering position on Modular Plus B. The incoming call is for extension 534 on Modular Plus A.
Page 318: Security
318 Planning a network Security Modular Plus can be programmed to provide security for expanded access by: • restricting remote callers from dialling certain telephone numbers or codes by applying a specific remote filter to each AC15A private circuit • restricting remote system access to line pools and system features through the use of specific remote packages for each AC15A private circuit Restrictions placed on remote users...
Page 319: Adjusting For Side Tone And Echo
Planning a network 319 To ensure COS passwords are effective, programme all Auto-answer lines to Answer with DISA. Remote callers must enter the COS password to gain access to the system. Instruct the Administrator to change COS passwords whenever someone leaves the company. In addition, callers can be advised to keep their COS passwords confidential.
Page 320: Routing Service
320 Planning a network • Switch A receives a call on a loop calling unguarded exchange line. • Switch A connects the call to switch B on an AC15A private circuit, using some combination of Conference, Transfer, and Line Redirection. •...
Page 321: Overflow Routing
Planning a network 321 For example, you may have a route like this: Destination AbsorbLengt Use route Line pool (route Dial out (route 003) code 003) If you dial the number 2498 on an internal line, the system matches the first two digits of your number to the destination code. It then strips off both digits (24) from your destination code, selects line pool C, dials the dial-out 67 on line pool C and then dials the rest of your number, that is, 98.
Page 322: Planning A Private Network Using Dpnss 1
322 Planning a network Planning a private network using DPNSS 1 Digital Private Network Signalling System 1 (DPNSS 1) lines, when installed in a network, offer significant enhancements to Norstar networking capabilities. While much of the functionality is similar to AC15A (for example, line redirection rules), the differences specific to DPNSS 1 are described here.
Page 323 Planning a network 323 • Home Location Code: An HLC is assigned to a PBX as part of the dest code. It can be any string of digits up to a maximum of seven. For each Location Code, a routing code must be programmed in the system.
Page 324 324 Planning a network Planning private numbering with DPNSS Whether incorporating DPNSS into an existing Norstar system, or developing a new installation, consideration of the numbering scheme must be a major factor. Based on the preceding information about HLC and Private access Codes, the following diagram provides an example of a typical installation.
Page 325 Planning a network 325 The diagram on page 324 shows several PBX systems connected through an M1, and a terminating Norstar PBX, forming a private network. Each site has its own HLC and a range of DNs. Calls are dialled and identified to the system as follows: •...
Page 326 326 Planning a network Digits Rec’d Digits Rec’d DIA line DIA line Priv. Rec’d # Priv. Rec’d # 560-2221 2221 2221 560-2221 2221 2221 Digits 560-2221 received on 560-2222 2222 2222 Norstar DPNSS line number 002 560-2222 2222 2222 (set to auto-answer) HLC=560 Norstar looks at the DIA line 255 is assigned to...
Page 327: Remote System Access
Planning a network 327 Remote system access A remote caller can access a Modular Plus system dial tone, select a line pool that contains exchange lines or DPNSS 1 lines, then dial a number. The procedure is identical to dialling an outside number from an extension in the local system.
Page 328: Sample Networking Configurations With Dpnss 1
328 Planning a network Line Redirection Line Redirection for DPNSS 1 is functionally identical to AC15A private circuits. Refer to page 311. Sample networking configurations with DPNSS 1 This section shows a sample configuration for one type of network application. Scenario: Call Diversion In this example, a call originating from extension 8000 at Norstar site A places a call to an extension on Norstar site B.
Page 329: Routing Service
Planning a network 329 Routing service Routing services over DPNSS 1 are functionally identical to AC15A routing services. Refer to "Routing service" on page 320. P0607109 Issue 01 Modular Plus Installation and Maintenance Guide...
Page 330 330 Planning a network Modular Plus Installation and Maintenance Guide P0607109 Issue 01...
Page 331: Section Iv: Testing, Troubleshooting And Maintenance
SECTION IV: Testing, Troubleshooting and Maintenance P0607109 Issue 01 Modular Plus Installation and Maintenance Guide...
Page 332 332 Testing, Troubleshooting and Maintenance Modular Plus Installation and Maintenance Guide P0607109 Issue 01...
Page 333: Testing
Testing • Checking that devices are available and idle..334 • Confirming that exchange lines and telephones are operational..334 • Confirming that a DTI card is operational..334 • Confirming that an ISDN S-loop is operational..334 • Confirming that an ISDN T-loop is operational..335 •...
Page 334: Confirming That Exchange Lines And Telephones Are Operational
334 Testing Checking that devices are available and idle After the Modular Plus system has been installed, powered up, and programmed, it must be tested. Use Port/Extn stat in Maintenance to check that all devices are available and idle. For more information, see ‘Checking lines and devices’...
Page 335: Confirming That An Isdn T-Loop Is Operational
Testing 335 Confirming that an ISDN T-loop is operational 1. Check that the corresponding loop LED on the BRI card faceplate is on. (The LED will come on as soon as wiring is punched down in the Box Connection.) 2. Check for dial tone at the extension, and that calls can be made and received over the ISDN extension line.
Page 336: Testing The Analogue Terminal Adapter
336 Testing Testing the Analogue Terminal Adapter To confirm that the ATA is operational: 1. Connect an analogue telephone approved to BS6317 to the analogue side of the ATA. 2. Make an internal call. 3. Make an external call (if an external line or line pool has been assigned).
Page 337: Testing The Doorphone
Testing 337 Testing the Doorphone Press the Call key on the Doorphone and ensure the “Call” telephone alerts for the programmed ring time, then chimes are heard at all appropriate extensions included in the programmed page zone. To establish the voice path, dial the Doorphone’s extension from any Norstar/BST telephone, or answer a ringing call from the Doorphone.
Page 338 338 Testing 7. Press ® to exit or – to continue programming. Test the radio coverage 1. For each cell centre in the system, check that you can establish a connection with all the radios at that cell centre. Stand in the neighbourhood of the cell centre and measure the Receive Signal Strength Indicator (RSSI) several times using undirected RSSI until you have connected to all the radios at that cell centre.
Page 339 Troubleshooting • Troubleshooting steps and precautions..340 • Troubleshooting the CCU and modules..340 • Troubleshooting the AC15A Signalling Interface..349 • Troubleshooting the Analogue Terminal Adapter..350 • Troubleshooting an auxiliary ringer..351 • Troubleshooting CAPN modules and KIMs..351 • Coldstarting KIMs..351 • Troubleshooting Music on Hold/Background Music..353 •...
Page 340: Troubleshooting Steps And Precautions
Once you have confirmed that a device is faulty, follow the steps given to rectify the problem. If you are having problems with the Modular Plus system, you can call the BT Advice Line. WARNING! Observe these precautions when troubleshooting the system.
Page 341 Troubleshooting 341 Cards Check that each card (Feature, Expansion and Line) is seated firmly in its proper slot. WARNING! Don’t power up the CCU while an Expansion card is removed. Reapplying the mains after a card has been removed resets the system programming to defaults.
Page 342 342 Troubleshooting 6. Check if the CCU works with the new Feature cartridge. If it does not, re-install the original Feature cartridge. Replacing the PSU Modular Plus Installation and Maintenance Guide P0607109 Issue 01...
Page 343 Troubleshooting 343 Replacing the CCU Replacing the CCU should be performed only as a last resort, as the system must then be re-programmed. The new CCU will have a unique System ID that is required for DASS2, DPNSS 1 and PRI line credits and activating cordless capability.
Page 344 344 Troubleshooting If the trouble persists, try each of the following until the problem is solved: • Check the ac mains and the Expansion Distribution Units. • If the mains is on and the LED indicator on the Extension Module is off, replace the Extension Module.
Page 345 Troubleshooting 345 DTI card (DASS2), DTI (DPNSS) or DTI card (I.421) 1. To ensure that the card is not disabled, run a Maintenance session. See ‘Checking modules’ on page 380. 2. Check that the line type administered is DASS2, DPNSS 1 or PRI.
Page 346 346 Troubleshooting • Transmit Error: A steady yellow LED indicates a Remote Alarm as a result of a cable problem or loss of transmission at the far end node. Check that the coaxial cable is connected as shown in ‘Installing the expansion distribution unit’ on page 35. •...
Page 347 Troubleshooting 347 4-port and 2-port BRI cards 1. To ensure the card is not disabled, run a Maintenance session. For more information, see ‘Checking modules’ on page 380. 2. Check that the card type is administered as BRI. 3. Check that you have programmed the correct loop type, Sampling rate (S-loops only) and Protocol (T-loops only).
Page 348 348 Troubleshooting case of multiple BRI cards, the downloading may be done in batches. However, both BRI cards may not be included in the first batch being downloaded. 5. In the case of BRI cards with S-loops, check that an ISDN extension terminal is installed on the loop and check the terminal cabling.
Page 349: Troubleshooting The Ac15A Signalling Interface
Troubleshooting 349 Analogue line card To ensure that the card is not disabled, run a Maintenance session. For more information, see ‘Checking modules’ on page 380. If the trouble persists, try each of the following until the problem is solved: •...
Page 350: Troubleshooting The Analogue Terminal Adapter
350 Troubleshooting Troubleshooting the Analogue Terminal Adapter 1. Check that the ATA mains supply is properly connected to a working mains socket. 2. Ensure a Prime line is assigned (if required). 3. Check the wiring: ATA to the device The resistance must be 1 000 ohms or less. CCU to the ATA The wiring must be equivalent to 790 m of 0.5 mm twisted-pair cable or less.
Page 351: Troubleshooting An Auxiliary Ringer
Troubleshooting 351 Troubleshooting an auxiliary ringer 1. If an auxiliary ringer is used in Services, ensure a Service schedule is activated on the Control extension. 2. Check the wiring between the auxiliary ring generator and the ringing device. 3. Check the wiring between the auxiliary ring generator and the Box Connection.
Page 352 352 Troubleshooting Coldstarting a single KIM 1. Unplug the T7316E telephone line cord, then reconnect it to power up. 2. While the indicators are flashing on the individual KIM, simultaneously press the top two and the bottom two buttons on the lower button set of the KIM, as shown in the illustration.
Page 353: Troubleshooting Music On Hold/Background Music
Troubleshooting 353 Troubleshooting Music on Hold/Background Music Although Music on Hold and Background Music are separate features, they share the same wiring and music source. 1. Ensure the music source is turned on, its output is operational, and its volume control is properly adjusted. 2.
Page 354: Troubleshooting The Doorphone
354 Troubleshooting Troubleshooting the Doorphone 1. Check the wiring. Without a SAPS installed, the wiring must be equivalent to 300 m of 0.5 mm wire or less. With a SAPS installed, the distance can be increased to 780 m. 2. Check that the Norstar port connecting the Doorphone is properly configured.
Page 355: Troubleshooting Telephones
Troubleshooting 355 If the problem persists, follow as many of the next steps as required to solve the problem: 1. If AC mains is present and the LED indicator on the AEM module is off, replace the module. 2. Replace the fibre cable. 3.
Page 356 356 Troubleshooting Autodial keys/personal Speed dial numbers cannot be programmed 1. Refer to the appropriate user cards. 2. If the message Autodial full appears, there is no memory left for Autodial keys. 3. If the message Access denied appears, a system administration session may be in progress elsewhere.
Page 357 Troubleshooting 357 Checking the exchange line 1. To ensure that the line and the line card are not disabled or unequipped, run a Maintenance session. For more information, see ‘Checking modules’ on page 380. 2. Disable the appropriate ports using the sub-heading Module status.
Page 358: Troubleshooting An Isdn Terminal
358 Troubleshooting Troubleshooting an ISDN terminal 1. Check that the terminal has been installed correctly according to the manufacturer’s documentation. 2. Check that the terminal is wired correctly. For more information see ‘System wiring’ on page 48. 3. Check if the terminal requires phantom mains feed. Verify that power is being provided on the S-loop.
Page 359 Troubleshooting 359 • The TCM wiring length between the Basestation and the CCU (or Extension Module) exceeds 1 200 m. • The two-way dc loop resistance of the power pairs between the Remote Power Interconnect (RPI) and the Basestation exceeds 90 ohms. Measure the loop resistance with an ohmmeter. If the resistance exceeds 90 ohms, install a second power pair, or power the Basestation with a plug-top power supply.
Page 360: Troubleshooting A Remote Power Interconnect (Rpi) Unit
360 Troubleshooting 7. Lift the Basestation away from the bracket. 8. Carefully install the new Basestation onto the bracket. 9. Gently press down to snap it into position. 10. Re-connect the Teledapt cable to the Basestation connector. 11. Re-connect the power supply connector and external antenna coaxial cable to the connectors from which they were removed.
Page 361 Troubleshooting 361 — The two-way dc loop resistance of the power pair (or pairs) between the RPI and the Basestation exceeds 90 ohms. Measure the loop resistance with an ohmmeter. If the resistance exceeds 90 ohms, install a second power pair, or power the Basestation with a plug-top power supply.
Page 362: Problems For Remote Users
362 Troubleshooting 6. Hang the new RPI on the two top screws. 7. Install and fasten the two bottom screws. 8. Re-connect all the wires to the RPI. 9. Close the RPI cover. 10. Plug the RPI mains lead to the mains outlet. Note: The red LED on each Basestation flashes for about 15 seconds, then glows steady for 1 minute, while powering up.
Page 363 Troubleshooting 363 3. Check that you have defined the corresponding Received number for every DIA line in your system. 4. Ensure that the published telephone numbers for your network are correct. Dialled number gets stuttered dial tone instead of ringback Possible problem The remote caller has tried to reach a Modular Plus DIA line, but has reached a trunk with DISA instead.
Page 364 364 Troubleshooting Dialled number does not get through Possible problem The digits sent by a switch at an exchange or in the private network did not match any Received number, the Auto extension number or the DISA extension number. There is also no Prime telephone assigned for the incoming trunk.
Page 365 Troubleshooting 365 4. Ensure the published telephone numbers for your network are correct. Dialled DISA number gets dial tone instead of stuttered dial tone Possible problem The remote caller has dialled a DISA number and reached the Modular Plus system instead. The Modular Plus system has mapped the incoming digits from a switch onto the Auto extension number.
Page 366 366 Troubleshooting Possible problem The remote caller may have waited more than 15 seconds between entering digits. Solution Instruct remote callers to enter their COS password correctly, that is, not pausing too long when entering the six digits. Possible problem The caller may be dialling from a rotary-dial telephone or from a push-key telephone that uses pulse signalling.
Page 367 Troubleshooting 367 Dialled feature code gets Busy tone Possible problem A resource that the remote feature uses may be currently in use. For example, a remote caller trying to use the paging feature will get a Busy tone if the auxiliary speaker is being used at the time. Solution If repeated attempts to use the remote feature produce a Busy tone, there may be a malfunction in a resource the feature uses.
Page 368 368 Troubleshooting Line pool access code gets ringback Possible problem The published line pool access code is invalid and the system has routed the call to the Prime telephone for the incoming trunk. Solution 1. Ensure that the published line pool access codes are correct. 2.
Page 369 Maintenance • Beginning a maintenance session..370 • Checking the system version of the software..371 • Clearing a hung line..371 • Checking lines and devices..372 • Identifying a device connected to the system..373 • Checking modules..380 • Checking the System Test Log..385 •...
Page 370: Beginning A Maintenance Session
370 Maintenance Beginning a maintenance session Maintenance overview A maintenance session helps you quickly diagnose problems that may arise within the Norstar system, and allows you to provision and test DASS2, DPNSS 1, PRI and BRI lines. The Maintenance section of programming has 10 headings. System version displays the version number of the System Processor software...
Page 371: Checking The System Version Of The Software
Maintenance 371 Checking the system version of the software System version tells you the version number of the System Processor (SP) software residing in the Feature cartridge. The release version can be used to trace a software fault if one occurs. Write the SP version number in the Maintenance records.
Page 372: Checking Lines And Devices
372 Maintenance 10. Press ® to exit or ‘ to continue programming. Note: When lines become hung as a result of a call being directed into or through your system on a private circuit, they become hung in pairs. The hung line pair consists of one private circuit and one exchange line or private circuit.
Page 373: Identifying A Device Connected To The System
Maintenance 373 Do not enable or disable ports at the following times: • during the first 5 minutes after a System Startup • during the first minute after connecting or disconnecting a fibre cable ATTENTION! Do not connect or disconnect the fibre cable while enabling or disabling ports.
Page 374 374 Maintenance The following chart lists some of the device types that may appear on the Modular Plus device identification display. Explanation of device type BRI S-loop P201 Lp201 VERSN STATE BRI loop P202 Lp202 VERSN STATE M7100N telephone 7100 M7208N telephone 7208 M7310N telephone...
Page 375 Maintenance 375 9. To view an optional device attached to a Norstar/BST telephone, such as a CAPN module, press DEVICE. 10. Press VERSN. The display shows the version number of the device. 11. Write this number on the appropriate Maintenance record. If the version number is not available, the display briefly reads Not available and then returns to the previous display.
Page 376 376 Maintenance Checking the state of the device 1. Place the programming overlay over the appropriate keys on your programming telephone. 2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password:. 3. Press ¤ﬂﬂ‹›› (CONFIG). The display shows Terminals&Extns. 4. Press “ until the display shows Maintenance. 5.
Page 377 Maintenance 377 How the device state is shown on the display Not available There is no state information available. DISABLE OK Disabling a device Ensure people are informed when their devices are being disabled. To disable immediately when the display indicates the device is busy: 1.
Page 378 378 Maintenance 5. Press ≠. The display shows System version. 6. Press ‘ twice. The display shows Port/Extn stat. 7. Press ≠. The display shows Show port:. 8. Enter the port number of the device or press EXTN, then enter the extension number of the device.
Page 379 Maintenance 379 Checking radios on a Basestation Each Basestation can contain two radios. The device identification display for a Basestation shows the first radio connected to the B1 channel. To check the status of a second radio, press >B2. To return to radio 1, press >B1.
Page 380: Checking Modules
380 Maintenance 8. Enter the port number or loop number of the device. Lines or loops, or both, start at P (port) 201. You can look at the version or the state of a loop. 9. Press – until the display shows Port/Extn stat. Sample device identification display This display indicates that S-loop 201on a P201 Lp201...
Page 381 Maintenance 381 If you are checking an Extension Module, the display shows how many devices are connected to the Extension Module. Module numbering on the 2-port and the 6-port Expansion cards is shown in the wiring section of the Installing the hardware chapter.
Page 382 382 Maintenance 6. Press ‘ until the display shows Module status. 7. Press ≠. The display shows Show module:. 8. Enter the module number. The display shows the CCU module number followed by the number of extensions. 9. To check the line cartridge in the other slot, press ‘ or “.
Page 383 Maintenance 383 How the module or cartridge state is shown on the display The module or cartridge is being Disabling... disabled. The module or cartridge is being Enabling... enabled. The module or cartridge will be disabled Waiting for idle as soon as it becomes idle. DISABLE OK There is no module or cartridge Unequipped...
Page 384 384 Maintenance Some restrictions apply when disabling modules. For details on those restrictions, see ‘Disabling a device’ on page 377. Disabling a cartridge places all lines supported by that cartridge out of service. Extension displays show the same messages when disabling modules as are shown when disabling a device.
Page 385: Checking The System Test Log
Maintenance 385 10. Press OK. 11. Press – until the display returns to Module status. Checking the System Test Log The System Test Log shows you a list of diagnostic test results, audits, event messages and alarm codes. By using this feature, you •...
Page 386 386 Maintenance Checking the events in the log 1. Place the programming overlay over the appropriate keys on your programming telephone. 2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password:. 3. Press ¤ﬂﬂ‹›› (CONFIG). The display shows Terminals&Extns. 4. Press “ until the display shows Maintenance. 5.
Page 387: Checking The System Administration Log
Maintenance 387 11. Press ® to exit or ‘ to continue programming. Checking the System Administration Log The System Administration Log keeps a record of administrative events such as system initialisations, programming sessions in which a change was made, invalid password attempts and password changes.
Page 388: Checking The Network Event Log
388 Maintenance 10. Press REPEAT (if available) to see how many times the event occurred in succession. 11. Press ® to exit or ‘ to continue programming. Erasing the log 1. Place the programming overlay over the appropriate keys on your programming telephone.
Page 389 Maintenance 389 5. Press ≠. The display shows System version. 6. Press ‘ until the display shows Network evt log. 7. Press ≠. The display shows Items in log:. 8. Press ALARM. The display shows an alarm code. If there is no current alarm, ALARM does not appear on the display.
Page 390: Alarm Codes
390 Maintenance 6. Press ‘ until the display shows Network log. 7. Press ≠. The display shows Items in log:. 8. Press ERASE. The display shows Erase log?. 9. Press YES. The display shows Log erased. The log is erased. 10.
Page 391 Maintenance 391 Alarm codes: description and possible causes Example display Meaning Possible causes All CCU devices disconnected The last remaining device on Norstar bus 1 (port Alarm: 10 numbers 101–132) has been removed. The link cable was disconnected from the CCU. There is an internal CCU fault.
Page 392 392 Maintenance Alarm troubleshooting Alarm: 10 1. Check to see if there is a device connected to the CCU (that has a port number beginning with the number 1). 2. If there are no devices connected to the CCU, connect one and then press CLEAR.
Page 393: Event Messages
Maintenance 393 Alarm: 61-X-Y 1. Verify that the line type administered matches the line card in the slot. 2. Follow the procedure for changing the line card, or line type, in ‘Programming overview’ on page 130. Alarm: 64 1. Remove the Expansion card. 2.
Page 394 394 Maintenance Significant event messages (continued) Loopback test YYY on DTI card (DASS2), DTI card EVT211-YYYZ S4 (DPNSS 1) or DTI card (I.421) Z has been stopped. Loopback test YYY on BRI loop position XX (01–80) EVT211-YYYBXX S4 has been stopped. The System Administration Log was cleared at Extn EVT220- 3546 S4 3546.
Page 395 Maintenance 395 Significant event messages (continued) Radio 103-1 cannot be synchronised because there EVT306- 1031 S5 are no B2 channel radios. Both radios belonging to the Basestation are disabled. A recoverable Radio Interface Module (RIM) fault EVT307- 109100 S5 has occurred. The RIM will be reset. The radio 109- 1 is returned to service.
Page 396 396 Maintenance List of event numbers You should rarely see event messages other than those listed above. If you do see another event message, the Modular Plus system has followed its normal recovery from an unusual combination of system events. Repeated occurrences of the event number should be reported to the Adviceline as soon as possible.
Page 397: Link Quality
Maintenance 397 System restart event numbers (continued) 200-211 220 (Admin Log) 221-222 223-224 225-228 811-820 230-235 245-248 250-256 940-943 260-271 950-989 Link quality ATTENTION! Do not change any of the settings in this section. Link quality settings should not be changed from the default values.
Page 398 398 Maintenance Event log threshold The Event log threshold determines how long transmission deterioration can occur before an alarm or an event is logged. This setting uses a fixed 60-second window to sample transmission quality. To change the Event log threshold: 1.
Page 399: Provisioning Lines Or Loops
Maintenance 399 Bit Error Rate (BER) The DASS2 link will function normally with a BER of less than . If the BER exceeds 10 the system will respond with the appropriate alarms and events. Provisioning lines or loops Provisioning adds or removes individual DASS2 lines, DPNSS 1 lines, PRI lines, BRI lines, and BRI loops from network service and the charges associated with that service.
Page 400 400 Maintenance 12. Press ADD to provision a line. When there are no more line credits available, the ADD key does not appear. To momentarily view the number of line credits available, press CREDITS. 13. To identify the logical port number for the line, press PORT. Lines cannot be provisioned from the port display.
Page 401 Maintenance 401 9. Press ≠. The display shows Cd1-CCU:. Modular Plus indicates whether a 2-port or 4-port BRI card resides in the CCU by displaying BRI-2 or BRI-4 as the card type. 10. Press ≠ to go to the first loop. If there is a BRI card, the display shows the loop number followed by Provis’nd for loops in service or Deprovisnd for loops not in service.
Page 402: Performing Tests
402 Maintenance Performing tests Modular Plus allows you to run a test which verifies the integrity of the installation wiring for Modular Plus sets. In addition, you can evaluate the transmission quality of a BRI loop through your service provider using a loopback test. BERT test The bit error rate test (BERT) for Modular Plus extensions may help to detect problems caused by wiring faults such as opens, shorts,...
Page 403 Maintenance 403 12. Press START to begin the test. The display shows the test name, followed by running. When the test is finished, the display shows the test name followed by PASS or FAIL. 13. Press TEST, then repeat step 7 if you wish to test the telephone again.
Page 404 404 Maintenance How the bit error rate test status is shown on the display Display State of device You have entered the extension number for the BERT denied telephone you are using to run the maintenance session. The data, voice or continuous test has stopped due to BERT:Out of sync being out of sync.
Page 405 Maintenance 405 You can run only one test at a time on a DTI card (DASS2), DTI card (DPNSS 1) or DTI card (I.421). On a BRI card, you can test more than one loop on a card and more than one card at the same time. ATTENTION! Choose an appropriate time to run tests.
Page 406 406 Maintenance 11. Press ≠. The display shows the first cartridge installed on the CCU. If you want to test the second card on the CCU, press ‘. The display reads Cd2 on CCU. 12. Press ≠. If there is an Analogue card or the slot is empty, the display reads Need digital crd.
Page 407 Maintenance 407 10. Do one of the following: Press ‘ if you want to run a test on the second cartridge. “Go directly to the next step if you do not want to run a test on the second cartridge. 11.
Page 408: Diagnostic Tools
408 Maintenance Diagnostic tools ATTENTION! Only Adviceline personnel can perform Diagnostic tools programming. Link status You can view B-channel status if your system is equipped with DTI cards (I.421). 1. Place the programming overlay over the appropriate keys on your programming telephone. 2.
Page 409: Maintenance Records
Maintenance 409 Maintenance records Photocopy the four charts in this section to record information that you obtain while running a maintenance session. Version number record The maintenance session identifies the software version of the System Processor (SP) and devices connected to the Modular Plus system.
Page 410 410 Maintenance BRI loop numbers displayed in the System Test Log The following displays are examples of entries in the System Test Log: System Test Log displays EVT210 indicates test started EVT210-yyyz S4 yyy indicates the loopback test number TIME EXIT z indicates the DTI card (DASS2) number (1 or 2) S4 is Severity 4...
Page 411 Maintenance 411 System Test Log record Check under the Sys test log heading to find a list of audits, event messages and alarm codes. Use the following table to record these log items when running a maintenance session. System Test Log Log item Time Number of repetitions...
Page 412 412 Maintenance System Administration Log record Check under the Sys admin log heading to find a list of administrative events performed on Modular Plus. Use this table to record these log items when running a maintenance session. System Administration Log Log item Time Number of...
Page 413 Maintenance 413 Network event log record You can check under the heading Network evt Log to find a list of DASS2, DPNSS 1, PRI or BRI network events occurring on the Norstar system. Use the following chart to record these log events when you run a maintenance session.
Page 414 414 Maintenance...
Page 415 Usage metrics • Checking hunt group metrics..416 P0607109 Issue 01 Modular Plus Installation and Maintenance Guide...
Page 416 416 Usage metrics Checking hunt group metrics This feature provides you with hunt group call information. 1. Place the programming overlay over the appropriate keys on your programming telephone. 2. Press ≤••¤ﬂﬂ‹›› (CONFIG). The display shows Password:. 3. Press ¤ﬂﬂ‹›› (CONFIG). The display shows Terminals&Extns.
Page 417 SECTION V: Appendix P0607109 Issue 01 Modular Plus Installation and Maintenance Guide...
Page 418 418 Appendix Modular Plus Installation and Maintenance Guide P0607109 Issue 01...
Page 419 List of features • Modular Plus feature codes..420 • ISDN terminal features..423 • External Call Forward..424 • Cordless handset features..427 • ATA terminal features..428 P0607109 Issue 01 Modular Plus Installation and Maintenance Guide...
Page 420: Modular Plus Feature Codes
420 List of features Modular Plus feature codes To use Modular Plus features: 1. Press ≤, and enter the desired feature code on the keypad. Press the programmed memory key. 2. Follow the display messages. If you change your mind while entering a feature code, press ≤ to cancel.
Page 421 List of features 421 Feature To activate To cancel Line pools ≤ ﬂ› Line Redirection ≤ ≤ °› £°› Logit (Call Logs) ≤ °⁄‹ Long tones ≤ °‚° Memory keys Erasing ≤ •⁄ Programming ≤ •‹ Messages Sending ≤ ≤ ⁄...
Page 422 422 List of features Feature To activate To cancel Speed Dial Making a call ≤ ‚ Storing a speed dial code ≤ •› Static Time ≤ ≤ °‚ﬂ £°‚ﬂ Transfer ≤ ‡‚ Trunk Answer ≤ °‚‚ Voice Call ≤ ﬂﬂ Voice Call deny ≤...
Page 423: Isdn Terminal Features
List of features 423 ISDN terminal features Modular Plus supports the following ISDN services: • basic incoming calls • basic outgoing calls • Direct Dial Inward • Calling Line Identification presentation • Multiple Subscriber Numbering • Sub-addressing • bearer capabilities •...
Page 424: External Call Forward
424 List of features External Call Forward Press ≤› and enter the number of the telephone to which you want your calls forwarded. You can forward your calls to an internal or external telephone. To forward your calls to an external destination you must enter the route plus the dialling digits of the external telephone.
Page 425 List of features 425 Call forwarding Users can set individual extensions to forward calls using Call Forward All Calls (CFAC). In programming, you can enable extensions to automatically Forward Busy (CFB) or Forward No Answer (CFNA). See “Programming Terminals and Extensions” on page 139. External Call Forward (ECF) is a feature that allows the same call forwarding features to forward to external destinations.
Page 426 426 List of features Forwarding all calls You can temporarily forward your calls to another telephone in the Modular Plus system by using the Call Forward All Calls feature. If the telephone to which you forwarded your calls does not have the same exchange lines as your telephone, the forwarded calls appear on intercom keys.
Page 427: Cordless Handset Features
List of features 427 1. Press •‡‚•. 2. Enter the number of the extension you want to transfer the call to, followed by £. 3. Enter the appropriate key to SEND. Cancelling Transfer 1. Press £‡‚£. 2. Enter the appropriate key to SEND. Line access from an ISDN terminal Note that ISDN terminals do not have line keys or intercom keys like a Norstar/BST telephone.
Page 428: Ata Terminal Features
428 List of features Features for cordless handsets (continued) Retrieve a Parked Call Speed Dial Transfer Trunk Answer ATA terminal features The Analogue Terminal Adapter (ATA) connects a digital Modular Plus telephone port to a standard analogue voice device. It is most commonly used to attach to a single-line telephone or a data communication device such as a modem or facsimile machine.
Page 429 List of features 429 Feature To activate To cancel Timed Release ˚•‡¤ Restriction override ˚•ﬂ° Ring Again ˚•¤ ˚£¤ Saved Number Redial ˚•ﬂ‡ Send Message ˚•⁄ ˚£⁄ StarTalk or Norstar Voice Mail Access mailbox ˚•·°⁄ Leave a message ˚•·°‚ System Speed Dial ˚•‚...
Page 430 430 List of features Modular Plus Installation and Maintenance Guide P0607109 Issue 01...
Page 431 Index Answer keys AC15A private circuit assigning dial mode Answer mode held line treatment enhancing call capture line pool antenna programming installing Recall signalling verifying type settings ANY key AC15A Signalling Interface appearances installing setting SWCA controls testing SWCA keys troubleshooting administrative events See Analogue Terminal Adapter...
Page 432 432 Index replacing Call Offer troubleshooting Call Park Basic Rate Interface cards programming See BRI cards call park BERT SWCA buttons See bit error rate test Call Pickup Directed bit error rate test – programming denied Camp timeout Out of sync programming canceling Try later...
Page 433 Index 433 Connect set 404 Dial mode connecting fibre cables Dial Tone continuity loopback test dialling plan Continuous FAIL (BERT test) coordinated coordinated dialling plan transparent COPY 112, 114 dialling problems copy dialling restriction settings for remote callers telephone programming Digital Network Adapter to a group of telephones dimensions...
Page 434 434 Index DASS2 lines Direct dial installation DISA installing ISDN number line numbering loops programming checklist numbers terminating strip Prime troubleshooting relocation DTI card (I.421) setting OLI Clock Source swapping installation wiring requirements installing Extension Module line numbering connecting cables link status mounting PRI lines...
Page 435 Index 435 ISDN card ISDN equipment See Global Line Module music source Global Line Module Paging equipment connecting cables power-fail telephone mounting Remote Power Interconnect Unit required equipment and supplies station auxiliary power supply hardware TCM Loop Isolators installation verifying Hardware programming –...
Page 436 436 Index number of appearances S-loop line T-loop card wiring checking loudspeakers numbers pool Maintenance prime BRI cards provisioning records types session line access Malicious call identification (MCID) ISDN terminals programming Line card memory keys capacity message centre, selecting checking the number of Message Waiting Cancellation default settings Message Waiting Indication...
Page 437 Index 437 programming parked call transparent dialling plan retrieving troubleshooting – parking calls troubleshooting and testing SWCA user problems password Network Call Diversion Administrator Network call diversion (NCD) Basic programming Installer Network Log Registration diagnostics System Administrator Plus records port Network Termination Point numbers Network Transfer Callback delay...
Page 438 438 Index record restrictions ring delays Recall signalling special characters remote users tools ring delay, programming programming overlay room desk verifying programming Routing programming features on a set overflow ATA use using dialling restrictions provisioning RSSI public line See Receive Signal Strength Indicator pulse telephone Safety Extra Low Voltage radio neighbour...
Page 439 Index 439 system ID mounting System programming moving ETSI programming moving (Automatic Telephone system programming Relocation) setting SWCA controls pulse SWCA keys testing system settings troubleshooting Alarm extension telephone display Answer extension CLID settings Automatic Time and Date telephones Background music installing Call log space terminal connections, BST sets...
Page 440 440 Index Analogue Terminal Adapter wild card key, ANY key autodial wiring auxiliary ringer Analogue Terminal Adapter Basestation CCU and Box Connection BRI cards extensions Call Logging Interface External Remote Access Device card Krone connectors CCU and modules Loopback test Central Answering Position module loops Central Control Unit...
Page 442 Published by Nortel Networks on behalf of British Telecommunications PLC. All possible care has been taken in the preparation of this publication, but British Telecommunications PLC assumes no liability for any inaccuracies that may occur. British Telecommunication PLC reserves the right to make changes without notice both to this publication and to the product that it describes.