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DATAMESH GROUP
DX8000 TERMINAL
USER GUIDE
smarter connections,
infinite possibilities
Your DataMesh Group Terminal will be
delivered fully configured and ready to use
in 4 simple steps.
DX8000 Box Contents
• DX8000 Device equipped with a paper roll
• Power adaptor
• Battery pack
• DX8000 instruction manual
Power button
Follow these simple steps to use the device.
Charging the battery
• Connect the power adaptor to the terminal USB type-C
connector located on the left-hand side of the terminal
• Connect the power adaptor to the supply mains
network
• Check the charging status on the top of the screen
Turning on the device
• Hold down the power button located on the lefthand
side of the Terminal for three seconds or until the
screen turns on.
• Once powered, the Terminal will complete its start-
up routine. Upon completion, the Satellite Payment
Application icon.
Connect the
USB cable
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Summary of Contents for Axium DX8000
- Page 1 Your DataMesh Group Terminal will be Follow these simple steps to use the device. delivered fully configured and ready to use Charging the battery in 4 simple steps. • Connect the power adaptor to the terminal USB type-C connector located on the left-hand side of the terminal DX8000 Box Contents • Connect the power adaptor to the supply mains • DX8000 Device equipped with a paper roll network • Power adaptor • Check the charging status on the top of the screen • Battery pack Turning on the device • DX8000 instruction manual...
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Page 2: Software Upgrade
Connecting to WIFI To see available Wi-Fi connections, place your finger above the screen near the camera and swipe down. To connect tap on the Base Icon and select desired network, then enter password and select connect. Software Upgrade Step 1. Click on the “Gear” Icon to reach the settings screen. Step 2. Enter Merchant password. (Default password is set as 0000). DataMesh | DX8000 Terminal & User Guide smarter connections, infinite possibilities... - Page 3 Step 3. Click “Software Upgrade” Step 4. Click “Yes” to perform software upgrade. Performing a payment or other function on the satellite payment app • To initiate a payment, touch anywhere on the DataMesh group payment app idle screen • The payment option will now be displayed Note: Features applicable to your terminal will be highlighted in white text. DataMesh | DX8000 Terminal & User Guide smarter connections, infinite possibilities...
- Page 4 Cash Out Transaction 1. Tap the Cash Out Icon. 2. Using the keypad enter the amount, then Tap the Green Tick to confirm the amount. 3. The customer will then be instructed to either insert/swipe or Pay-wave the card. Note: Customer may be prompted to key in their pin number. 4. Terminal screen will display Approved/Declined. 5. Depending on the printer options you have opted for, terminal will display Print Merchant receipt Yes or No, then display Print Customer receipt Yes or No. DataMesh | DX8000 Terminal & User Guide smarter connections, infinite possibilities...
- Page 5 DataMesh | DX8000 Terminal & User Guide smarter connections, infinite possibilities...
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Page 6: Merchant Password
“Settings” screen by following the below steps. Step 1. Click the “Gear” icon located at the top of the payment app Step 2. Click “CHANGE MERCHANT PASSWORD” button, the first button shown on the “Settings” screen. Step 3. Enter Existing “Merchant Password” (Note: default password “0000”) Step 4. Enter new Merchant password Step 5. Repeat New Merchant Password Step 6. The Terminal will display “Password changed OK” Repeat New Merchant Password DataMesh | DX8000 Terminal & User Guide smarter connections, infinite possibilities... - Page 7 Terminal Navigation Users can enable or disable navigation functions and remove or enable status screen Step 1. Click on the “Gear” icon to the “settings” screen. Step 2. Click on the tick boxes to enable or disable the “Navigation Bar” and the “Status Bar” Support Support is available via contacting the DataMesh Group Help desk. Please note: Help Desk contact details can be found on page 12. TID0001 To assist the support agent to help with trouble shooting, you will be required to provide your Merchant ID and Terminal ID. MID0001 You can find these details by tapping the i icon located on the home page of the Satellite app. DataMesh | DX8000 Terminal & User Guide smarter connections, infinite possibilities...
- Page 8 • Powerful processing to increase speed and output • Boosted memory (Up to 3GB RAM 32GB FLASH) • High speed processor (ARM Quad- core cortex A53) • 6-inch touchscreen and ergonomic interface • Payment anywhere and anytime (4G, 3G, GPRS, Bluetooth and WIFI) • All methods of payment accepted (EMV Chip & pin, contactless, magstripe) • Fast integrated printer • Powerful cameras • Front camera (up to 2MP) • Rear camera (up to 8MP) • Long lasting battery DataMesh | DX8000 Terminal & User Guide smarter connections, infinite possibilities...
- Page 9 Purpose This reference guide provides information about: • Production information • Product features • Support 1. Overview of Axium DX8000 Contactless landing zone LCD and touch screen Smart card reader Buzzer Magnetic card reader Easy Loading Printer Power Key Volume Keys Battery cover 10. USB Type C connector 11. Front scanner 12. LEDs for contactless card DataMesh | DX8000 Terminal & User Guide smarter connections, infinite possibilities...
- Page 10 2. Keypad Functions The terminal has three physical keys on the left side of the terminal, a power button and two volume keys. There are also three virtual keys at the bottom of the screen, Menu, Home, and Back keys 3. Card Readers The Dx8000 includes a magnetic stripe reader, EMV card reader and contactless card reader. 3.1 Magnetic stripe reader 3.2 EMV Card Reader 3.3 Contactless Card Reader The Magnetic stripe reader is located The EMV card reader is located The Contactless card reader is on the right-hand side of the device. at the bottom of the device. located above the front face of the device. DataMesh | DX8000 Terminal & User Guide smarter connections, infinite possibilities...
- Page 11 • Pull the paper up to the top of the terminal, maintain the paper and close the cover • Press simultaneously both upper corners of the paper flap until it clips into position. ADVICE When inserting a new receipt roll, tear off the first length (one complete turn to avoid printing on adhesive footprint). 5. Installing the battery • Turn the device over and unclip the battery trapdoor by pushing the clips as shown below • Disengage the trapdoor • Take the battery pack included in the box • Located the battery pack connector according to the connector locating system. • Place the battery pack in its compartment • Close the battery trapdoor DataMesh | DX8000 Terminal & User Guide smarter connections, infinite possibilities...
- Page 12 6. Cleaning the device • Unplug all the wires from the terminal • Use a soft cloth that is very slightly soaked with soapy water to clean the outside of the terminal • Do not clean the electrical connections • Do not use in any case, solvents, detergents, or abrasive products. Those materials might damage the plastic or electrical contact. • Avoid exposing the terminal to the direct rays of the sun • Do not put anything into the slot of the smart card reader. • Do not immerse the device in water or liquid smarter connections, infinite possibilities If there is a problem whilst installing or operating this product, please contact our Help Desk team for further assistance. Datamesh Group Help desk Phoning: 1800 951 380 Emailing support@datameshgroup.com. Operating hours are 24hrs - 7 Days a week Commercial in Confidence - © 2022 DataMesh Group Pty Ltd - All rights reserved...
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