Table of contents Frequently Asked Questions General Specifications Accessories and Compatibility Maintenance and Upgrades Repairs and Warranty For Heated Machines Guide to Carpet Cleaning Chemicals Overview General Carpet Cleaners or Shampoos Spot Chemicals or Treatments Chemicals for Specific Problems Common Questions Before First Use Initial Setup Heated Machines Storage and Maintenance...
Q: What kinds of chemicals can I use in this machine? A: Chemicals that are specifically sold for cleaning carpets are generally safe for use in Janilink portable car- pet extractors. If the customer is concerned about a specific chemical, they should rinse the internal clean water side out with plain water after use to avoid the chemical sitting for long periods of time in the machine.
Please contact Janilink with the model extractor you are considering if you need specific flow rate informa- tion. If the wide area tool that you are using depends on the PSI of the pump to turn the head, then none of the Janilink portable carpet extractors have sufficient PSI for this task.
Q: Are repair parts available? A: Yes, this machine is a well-tested design. Repair parts are available from Janilink as well as from the ma- nufacturer’s nationwide network of repair centers. Most places that repair janitorial equipment will have no issues working on these machines.
Q: Does the machine need two cords to operate? A: Yes, because the two heaters draw about 9 amps per heater, all heated Janilink portable carpet extractors need two separate cords, plugged into two separate 20 amp circuits (not outlets, circuits) to use all of the onboard equipment.
Guide to Carpet Cleaning Chemicals Overview There are three basic types of carpet cleaning chemicals: 1. General carpet cleaners or shampoos 2. Spot chemicals or treatments 3. Chemicals for specific problems General Carpet Cleaners or Shampoos General carpet cleaning chemicals are either added to the clean water in the machine or pre-sprayed over the entire carpet.
Q: Do I need to fill out the warranty page in the manual and mail it in? A: No, that page in the manual is from the days before electronic record storage. Your purchase information is maintained by Janilink, and should you have warranty questions or concerns, you can simply call or email us.
Q: For the 500 PSI portable extractor, how do I adjust the PSI? A: The Janilink 500 PSI extractor has an unloader valve and a pressure gauge on the back of the machine near the bottom between the wheels. It should be set at about 350 PSI out of the box. To change the setting, connect the hose and wand, and set the wand to spray into a bucket or drain.
Troubleshooting Guide Initial Diagnostics Which part isn’t working? • The machine ships with antifreeze in the pumps, heaters, and internal solution side water lines. This is to prevent damage to the internal components should the extractor be exposed to freezing temperatures during transit.
Heater Problems 1. Check operation: Make sure the heaters are on and the pump is running. Turn on the pump and both heaters, wait 3-5 minutes, then spray water for 1-2 minutes. 2. Check fuses: For models with fuses, ensure they are not “popped” by pressing them to see if they click. If heaters still don’t work, contact us.
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Questions and answers
What causes a leak from the hose line behind the operation panel? How to investigate?