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Table of Contents
Troubleshooting
Related Manuals for NCR MP600
Summary of Contents for NCR MP600
- Page 1 User Guide NCR MP600 Media Player (1930) Release 1.0 BCC5-0000-5254 Issue A...
- Page 2 NCR, therefore, reserves the right to change specifications without prior notice. All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances, photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representative or NCR office for information that is applicable and current.
- Page 3 Using this Guide Format/Contents This user guide is designed to help you set up and use the MP600 Media Player. It is designed as a reference guide. All steps and overviews contained in this guide can be used as a functional reference when you are using the system on-site.
- Page 4 If you do not have access to a computer, you may leave a voice message at: 1-800-528- 8658 (USA), or (International) +1-770-623-7400. When leaving a message, please provide a phone number and/or an email address so NCR can contact you if additional details are needed.
- Page 5 • Description of the problem, including any system error codes, error condition, or guidance to the area of failure. The NCR Agent will provide you with a work order number, which serves as your Return Material Authorization (RMA). Please provide the RMA on the outside of the...
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Page 6: Table Of Contents
Table of Contents Chapter 1: Product Overview Introduction Available Models Technical Specifications Hardware Design and Components Installation Notes Chapter 2: Installation Procedures Safety Precautions Installing the Media Player Configuring the Media Player Servicing the Media Player Chapter 3: Cleaning and Troubleshooting Cleaning Procedures Troubleshooting Procedures LED Indicators... - Page 7 Revision Record Issue Date Remarks Jun 2018 First Issue Sept 2018 Updated contact details in the Configuring the Media Player section...
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Page 8: Chapter 1: Product Overview
Using the VESA mounting holes located on the bottom of the unit, users can mount the NCR MP600 Media Player on the back of LCD displays or to a wall. It also has a Kensington Security Slot on the front panel to prevent theft. -
Page 9: Available Models
Product Overview Available Models Description 1930-0000-8801 2GB 16GB SSD US Power AED Service 1930-0001-8801 2GB 16GB SSD No Power AED Service 1930-0002-8801 2GB 16GB SSD Wireless US Power AED Service 1930-2000-8801 2GB 16GB SSD Base Model WCS Service 1930-2002-8801 2GB 16GB SSD Wireless Base Model WCS Service... -
Page 10: Technical Specifications
Product Overview Technical Specifications Feature Specification Operating Android System Motherboard ARM Coretex A9 Multi-core SoC processor Processor Storage Media M.2 Keyed B 2242 (22 x 42 mm) SATA SSD card – 16GB, upgradeable to higher densities Memory 2GB DDR3L SDRAM Graphics Dual HDMI video output •... - Page 11 Product Overview Feature Specification Compatibility • USB 2.0 High Speed • Ethernet LAN meets IEEE 802.3 and 802.3u requirements (100Mb/s operation) • Wireless LAN is IEEE 802.11n compliant • Power over Ethernet (PoE) 802.3af • DHCP and TCP/IP Communications protocols supported Power •...
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Page 12: Hardware Design And Components
Product Overview Hardware Design and Components Front Panel Item Definition Kensington Security Lock LED indicator—Network speed, link, and activity (downstream) LED indicator—Network speed, link, and activity (upstream) LED indicator—Status LED indicator—Power Power Button... - Page 13 Product Overview Back Panel Item Definition USB 2.0 Port HDMI Output 1 Serial Port, DB9 Female HDMI Output 2 Ethernet 10/100, RJ45 IR Input, 3.5–mm Jack IR Output, 3.5–mm Jack RGB Sensor Input, 3.5–mm Jack Ethernet 10/100 PoE, RJ45 Input 2–pin DC Power Input (12 V)
- Page 14 Product Overview Power Supply The power supply has a locking input connector that prevents unintentional disconnection from the NCR MP600 Media Player. The power supply consists of the following features: • Nominal output of 12 V • Total continuous output rating of 40 W •...
- Page 15 75 mm x 75 mm pattern on the bottom. By using the VESA mounting holes, the MP600 can be mounted on the back of LCD displays or to a wall. Note: Mounting the MP600 on the back of LCD displays or to a wall requires a mounting bracket. For more details, please ask your NCR representative.
- Page 16 Product Overview Additional Kit Options Part Number Description 1930-K001 Media Player MP600 Wall Mount Bracket 1930-K002 3.5-mm Jack RGB Sensor Cable 1930-K003 3.5-mm Jack IR Receiver Cable 1930-K004 3.5-mm Jack IR Transmitter...
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Page 17: Installation Notes
Product Overview Installation Notes Footprint: The MP600 Media Player requires a clearance of 28.5 cm (11.22 in.) in width, 19.0 cm (7.48 in.) in depth, and 9 cm (3.54 in.) in height is recommended to properly install the unit. This accommodates the unit along with its associated cable connectivity and provides for proper ventilation. -
Page 18: Chapter 2: Installation Procedures
Installation Procedures Chapter 2: Safety Precautions To ensure the safe use of the NCR MP600 Media Player, observe the following precautions: • To avoid a possibility of electrical shock, be sure to connect the power cord to the Media Player before connecting it to the main power supply. -
Page 19: Installing The Media Player
2. Connect the display and communication cables. For I/O port identification, refer to Back Panel on page 6. 3. Connect one end of the power supply to the MP600 and the other end to the AC power source. Note: If the unit is powered over Ethernet, connect the cable that provides PoE. -
Page 20: Configuring The Media Player
When the MP600 Media Player powers up, one of the following scenarios occurs: • The specific application version of the customer is automatically downloaded and installed. - Page 21 2-14 Installation Procedures • The server default content is displayed on the screen. Do the following: 1. Provide 8-digit app code and/or verify connectivity by calling 800-468-3031 and then selecting Option 1. NOC then verifes server connectivity, assigns hardware to customer system, and schedules content. 2.
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Page 22: Servicing The Media Player
Installation Procedures 2-15 Servicing the Media Player The NCR MP600 Media Player is serviced at the feature (whole unit) level. Should the unit require service, contact NCR support and/or Field Services using the contact details provided in the Preface. -
Page 23: Chapter 3: Cleaning And Troubleshooting
Cleaning and Troubleshooting Chapter 3: Cleaning Procedures 1. Turn off the media player and disconnect the power supply from the outlet. 2. Moisten a soft cloth with water and mild soap solution. Note: For stubborn stains, use alcohol or an alcohol–based cleaner. 3. -
Page 24: Troubleshooting Procedures
3-17 Cleaning and Troubleshooting Troubleshooting Procedures The following table defines the problems that may be encountered while using the NCR MP600 Media Player and the recommended actions for each problem. Problem Recommended Actions The unit does not Ensure that the power supply is firmly connected to both the power on. -
Page 25: Led Indicators
Cleaning and Troubleshooting 3-18 LED Indicators The NCR MP600 Media Player has four LED Indicators on its front panel. • Power—Blue or Amber • Status—Yellow • Network speed, link, and activity (upstream)—Green • Network speed, link, and activity (downstream)—Orange The following table describes the LED colors based on the status of the media player.
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