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ULTIMATE9 LIVETRACK STEALTH Trouble Shoot
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ULTIMATE9 LIVETRACK STEALTH Trouble Shoot

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This document will help troubleshoot commonly asked questions about
the LiveTrack Stealth.
HEAD OFFICE
Ultimate9
LIVETRACK STEALTH
POSTAL ADDRESS
Factory A/28a Kalman Dr,
Boronia, VIC, 3155
TROUBLESHOOT
DELIVERY ADDRESS
Factory A/28a Kalman Dr,
Boronia, VIC, 3155
CONTACT
T: (+61) 3 9729 8515
E: sales@ultimate9.co
W: www.ultimate9.co
1 - 12

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Summary of Contents for ULTIMATE9 LIVETRACK STEALTH

  • Page 1 TROUBLESHOOT LIVETRACK STEALTH This document will help troubleshoot commonly asked questions about the LiveTrack Stealth. HEAD OFFICE POSTAL ADDRESS DELIVERY ADDRESS CONTACT Ultimate9 Factory A/28a Kalman Dr, Factory A/28a Kalman Dr, T: (+61) 3 9729 8515 Boronia, VIC, 3155 Boronia, VIC, 3155 E: sales@ultimate9.co...
  • Page 2 GPS tracker not being able to communicate with the iCAR servers. If you are unsure of the below, we recommend contacting Ultimate9 for further assistance. The most common cause for this issue will be SIM card related with common examples below.
  • Page 3 Maps as its mapping service. For the App to access Google Maps services, LiveTracks incurs a fee that is renewed annually by the user. Ultimate9 includes, with new LiveTrack purchases, the first year of subscription. After the first year, an annual fee of $15 USD allows ongoing Google Maps access per tracker with 7-day tracking history.
  • Page 4 TROUBLESHOOT My GPS tracker has stopped working. What can cause this to happen? The most common reason for the iCAR App to stop providing up-to-date information is generally due to two factors that rely on annual maintenance by the user. •...

  • Page 5: Operation State

    What do the LEDs represent on the back of a 4G GPS tracker? Below are the common LED statuses. If the LEDs on your tracker do not correlate to these statuses, contact Ultimate9 for further assistance. Charging state • Solid Red: the internal battery is charging.
  • Page 6 TROUBLESHOOT Power Saving • The LEDs are programmed to turn off after 10 minutes to preserve battery life. To reset the LEDs, unplug & reconnect the device so it can reboot. Power Saving What does the Lightning Symbol mean on the current location page? The Lightning Symbol represents a function called Rapid Refresh.
  • Page 7 TROUBLESHOOT What does the Moon & Z’s Symbol mean on the current location page? The Moon & Z’s symbol represents a function called Sleep Mode. Sleep Mode • Stealth defaults to sleep mode after a few minutes of inactivity, reducing energy consumption.
  • Page 8 TROUBLESHOOT Specific Times • Multiple ‘pre-sets’ can be applied provided time periods do not overlap or conflict with an existing ‘pre-set’. An example of utilising two ‘pre-sets’ would be to set one for work hours (i.e. 9 am - 5 pm) and one for home hours (6 pm - 8 am).
  • Page 9 TROUBLESHOOT The map suggests my vehicle is next door or down the street when it’s parked. The ‘LBS assist’ (Location-Based Service) feature can cause fluctuation with the tracker positioning and may be on as a default option. LBS assist • LBS assist enables cell towers to triangulate the tracker position when there is poor GPS signal.
  • Page 10 App with a different email address. Your tracker will appear when you log back in using the correct email address. Please note: If these solutions do not help, contact Ultimate9 for further assistance. UNLEASH THE POWER! 10 - 12...
  • Page 11 TROUBLESHOOT How do I share my tracker with a family member or co-worker? Below are steps on how to share a tracker. Tracker Sharing 1. Open the ‘device information page’ by pressing the on trackers location at the bottom of the ‘current location’ page. Tap here to open device information.
  • Page 12 TROUBLESHOOT 4. The new user/s downloads the iCAR App and logs in using their own email account. 5. They select ‘Add new tracker’ and enter the IMEI number of the tracker you wish to share. 6. When asked to enter the security number, they enter the 4-pin code created when the share feature was enabled.