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card connect TIMPA X Quick Reference Manual

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QUICK REFERENCE GUIDE
TIMPA X TERMINALS
Page | 1
Confidential: TimpaX_Version01_08072021

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Summary of Contents for card connect TIMPA X

  • Page 1 QUICK REFERENCE GUIDE TIMPA X TERMINALS Page | 1 Confidential: TimpaX_Version01_08072021...
  • Page 2 Timpa X Terminals User Guide TIMPA X TAP  INSERT  SWIPE We support you every step of the way 24/7 Contact Centre support: When contacting the Support Contact Centre, please request a ticket or reference number for follow-up purposes.

  • Page 3: Basic Information

    Basic information User IDs and Pin (Cashier, Supervisor & Manager) • Default user accounts will be provided by the Field technician when the device is installed. * Technician to assist in adding new user accounts according to the merchant’s request. Problems when Printing •...
  • Page 4 o ‘Please contact your bank’ for authorization. • Enter the Supervisor PIN. • Enter the authorizations code exactly as provided by the bank. • If the transaction is approved, receipt is printed. Please remember that the receipt must be signed if required. All transactions will dial online for approval, with the exception of a Refund transaction, which will approve offline.

  • Page 5: Additional Information

    o If the CHIP card declines the transaction, the terminal will automatically reverse the original transaction. This reversal will be sent online the next time when the terminal connects to the host o The terminal will prompt the user when to remove the card •...
  • Page 6 If the transaction is declined, but may be manually authorised, ▪ an authorisation code must be obtained from the Bank Call centre Press the (.) button on the screen and select AUTH OVERRIDE ▪ Manager PIN is prompted for ▪ Present the card, and verify transaction date ▪...
  • Page 7 In some instances, the merchant wants to reprint a receipt, for ▪ instance when the paper roll finished during a transaction. To reprint the receipt, please do the following steps: • Press ENTER on the idle screen • Select APPLICATIONS •...