HP 16500H Service Manual
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HP 16500H Service Manual

Interface module
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LAN Administrator and
Service Guide
Publication Number 16500-97014
First Edition, May 1995
For Safety information, Warranties, and Regulatory
information, see the pages at the end of this book.
© Copyright Hewlett-Packard 1993-1995
All Rights Reserved.
HP 16500H Interface Module

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  • Page 1 LAN Administrator and Service Guide Publication Number 16500-97014 First Edition, May 1995 For Safety information, Warranties, and Regulatory information, see the pages at the end of this book. © Copyright Hewlett-Packard 1993-1995 All Rights Reserved. HP 16500H Interface Module...
  • Page 2 Use this guide for connecting, and troubleshooting the HP 16500H LAN interface module for the HP 16500B Logic Analysis System. Applications for the HP 16500H are connecting the HP 16500B mainframe to a LAN, connecting the mainframe to an expansion frame. This guide covers the LAN application for the HP 16500H.
  • Page 3 The HP 16500H Interface Module Installation and Service Guide for information about installing the HP 16500H. The HP 16500H Interface Module LAN User’s Guide for information about using the HP 16500H module. The HP 16500B Logic Analysis System User’s Guide for information about using the HP 16500B system.

  • Page 5: Table Of Contents

    Table of Contents 1 Introducing the HP 16500H LAN Interface Module Accessories Supplied 1–3 Requirements 1–3 Characteristics 1–3 2 Connecting and Configuring Connect to your network 2–3 Configure the network addresses 2–5 Verify connectivity with the ping utility 2–8 Mount the logic analysis system 2–9 3 Troubleshooting Assess the problem 3–3...
  • Page 6 Contents–2...

  • Page 7: Introducing The Hp 16500H Lan Interface Module

    Accessories Supplied 1–3 Requirements 1–3 Characteristics 1–3 Introducing the HP 16500H LAN Interface Module...
  • Page 8 HP 16500B Logic Analysis System to personal computers and workstations over an Ethernet local area network (LAN). Installed in a slot on the rear panel of the HP 16500B mainframe, the HP 16500H connects to an Ethernet LAN and uses the TCP/IP protocol stack.

  • Page 9: Accessories Supplied

    Administrator’s and Service Guide • TORX 10 and TORX 15 If your HP 16500H was installed into the HP 16500B by HP, you will not receive these tools. If your HP 16500H was not installed by HP, you will receive these tools.
  • Page 10 Dynamic Files The size of dynamic files is not known until you actually try to retrieve them. Because file sizes vary, the HP 16500B creates a dynamic file when you request a file copy. Refer to "Dynamic Files" in chapter 3 for more information.
  • Page 11 Introducing the HP 16500H LAN Interface Module Characteristics HP 16500H Networked File System Support Matrix Features Modules HP 16517A, 16518A, HP 16500B, 16501A, 16550A, 16554A, 1655A, and all other 16556A, 16542A, HP 16500-series HP 16532A measurement modules Not Available X Window Interface...
  • Page 12 1–6...
  • Page 13 Connect to your network 2–3 Configure the network addresses 2–5 Verify connectivity with the ping utility 2–8 Mount the logic analysis system 2–9 Connecting and Configuring...
  • Page 14 Connecting and Configuring After installing the HP 16500H interface module into the HP 16500B mainframe, you need to connect it to your network. See the HP 16500H Interface Module Installation and Service Guide for installation instructions. Then, you need to configure the HP 16500B to work with your network.

  • Page 15: Connecting And Configuring Connect To Your Network

    Connect to your network Remove power from the HP 16500B mainframe. See Also The HP 16500B Logic Analysis Service Guide for information about the other connectors on the HP 16500H. Connect the RJ-45 connector to your network. If you are not using a 10base-T physical connection you may need a cable converter.

  • Page 16: Configure The Network Addresses

    Connecting and Configuring Configure the network addresses Configure the network addresses You can configure the HP 16500H to work with your network from the HP 16500B front-panel touchscreen. Information entered in the configuration menus will be stored in nonvolatile memory.
  • Page 17 This name is for user reference only and appears in the status files of the HP 16500B. It can be used by a remote user to confirm that the correct HP 16500B has been mounted.
  • Page 18 The File Timeout , ranging from 500 ms to 1 ks, is used by the File Timeout HP 16500B to determine whether a file should be considered complete. The recommended value (and the default value) is 1.5 seconds. 1.5 s is enough time for an average packet to go from source to destination.
  • Page 19 ICMP query over the network. The broadcast ICMP query is transmitted approximately 10 seconds after power is applied to the HP 16500B and approximately 2 seconds after the IP address is changed. When the query is answered by another network device, the HP 16500B/H stores the subnet mask information in internal memory.

  • Page 20: Verify Connectivity With The Ping Utility

    Connecting and Configuring Verify connectivity with the ping utility Verify connectivity with the ping utility Use the ping utility to verify that the HP 16500B system is on your network. Refer to your network documentation for the exact syntax. •...

  • Page 21: Mount The Logic Analysis System

    Control allows users to read and write files to and from the HP 16500B system, while data only allows users to read the files from the system. Data users can also write files to the disk drives of the HP 16500B.
  • Page 22 [mount][computername:]/[control|data][mount point] Some UNIX workstations will not accept a straight IP address. You must add an aliased name of the HP 16500B Logic Analysis System to the host file, then use that name in your mount command. Refer to your network documentation for more information.
  • Page 23 Assess the problem 3–3 Troubleshoot in a workstation environment 3–6 Troubleshoot in an MS-DOS environment 3–9 Troubleshoot in an MS-Windows environment 3–12 Verify the HP 16500H performance 3–15 Status Number 3–19 Network Status Information 3–22 Dynamic Files 3–24 Troubleshooting...
  • Page 24 Troubleshooting This chapter lists troubleshooting information for the HP 16500H interface module installed in the HP 16500B System. The following chart shows an overview of the process. Assess Assess the problem. Verify Verify the communications link using an echo request utility.

  • Page 25: Troubleshooting Assess The Problem

    Assess the problem No utilities or proprietary driver software is needed or included with either the HP 16500B or the HP 16500H to connect the HP 16500B System to your network. The HP 16500B operating system was designed to operate with common network utilities and drivers.
  • Page 26 Troubleshooting Assess the problem Timeout setting in the Advanced Configuration menu. Refer to "Configure the network addresses" in chapter 3 for more information. • Packets routinely lost If packets are routinely lost, proceed to the troubleshooting section in this chapter relating to your network. 3–4...
  • Page 27 If you have been able to read the HP 16500B remote file server directory and now cannot do so, check the following: Has any hardware been added or moved on your network? This includes adding or removing any workstations or peripherals, or changing any cabling.

  • Page 28: Troubleshoot In A Workstation Environment

    [hostname|IP Address] 64 10 Hostname is the name assigned to the HP 16500B remote file server in the node names database (/etc/hosts). Most workstation platforms permit an IP address to be used in place of hostname. Packet size will be 64 and 10 packets will be transmitted.
  • Page 29 (your workstation). Ping each gateway, then attempt a ping of the remote file server. If the HP 16500B remote file server still does not respond to ping, then suspect a hardware problem with the HP 16500H. To performance verify the HP 16500H, refer to "Verify the HP 16500H performance "...
  • Page 30 Troubleshoot in a workstation environment Attempt a remote NFS mount. Attempt a remote NFS mount of the HP 16500B remote file server using command syntax that is specific for NFS mounts. Refer to your computer reference documentation for the specific command syntax, but the command...

  • Page 31: Troubleshoot In An Ms-Dos Environment

    To aid in troubleshooting, enter the Ethernet Statistics menu on the HP 16500B. You can view Transmit and Receive activity on this menu. If needed, refer to "Network Status Information" in this chapter for more information about the Ethernet Statistics menu.
  • Page 32 IP address matches the IP address assigned in the HP 16500B Ethernet Configuration menu. If the HP 16500B remote file server still does not respond to ping, then suspect a hardware problem with the HP 16500H. To performance verify the HP 16500H, refer to "Verify the HP 16500H performance"...
  • Page 33 Troubleshoot in an MS-DOS environment Attempt a remote NFS mount. Attempt a remote NFS mount of the HP 16500B remote file server using command syntax that is specific for NFS mounts. Refer to the PC-based NFS software documentation for the specific command syntax. The command usually includes the remote NFS directory (hostname and either the /control or /data directory) and a disk drive designation.

  • Page 34: Troubleshoot In An Ms-Windows Environment

    To aid in troubleshooting, enter the Ethernet Statistics menu on the HP 16500B. You can view Transmit and Receive activity on this menu. If needed, refer to "Network Status Information" in this chapter for more information about the Ethernet Statistics menu.
  • Page 35 Check that the hostname and IP address are correctly entered in the node names database. If the HP 16500B remote file server still does not respond to ping, then suspect a hardware problem with the HP 16500H. To performance verify the HP 16500H, refer to "Verify the HP 16500H performance" in this chapter.
  • Page 36 Troubleshoot in an MS-Windows environment Attempt a remote NFS mount. Attempt a remote NFS mount of the HP 16500B remote file server using MS-Windows File Manager. In the Disk menu of File Manager, the Network Connections field should appear. If this field does not appear, this indicates that the MS-Windows–based NFS software was not properly installed.

  • Page 37: Verify The Hp 16500H Performance

    The first section tests the physical connection, for example, the cable and termination. The second section tests the internal functions of the LAN IC on the HP 16500H LAN Interface Module. When both sections of the self-test have completed, a status reporting message appears in the Option Board Test menu.
  • Page 38 To verify performance of the HP 16500B Logic Analysis System or the optional modules, refer to the Service Guides for those products. Touch the blue field in the upper-left corner of the HP 16500B screen. In the pop-up menu, select System.
  • Page 39 The screen will display the Mainframe Test menu. Select Option Board Test, then select Run. If an HP 16501A expansion frame is not connected, then expect a "No Expander Card Present" message to appear when you run the Option Board Test.
  • Page 40 Verify that the tests pass. If all of the tests pass, then go to the next step. If any of the tests fail, then LAN hardware or the HP 16500H interface module hardware is suspect. The status number in the Option Module Test menu indicates whether the LAN hardware or the HP 16500H interface module hardware caused the failures.

  • Page 41: Status Number

    Troubleshooting Status Number Status Number When you run the Option Board Test, the test menu reports a status number. The following figure shows the bit positions of the hexidecimal status reporting word. A "1" in a bit position signifies that the bit is set and the test failed. A "0"...
  • Page 42 If this bit is not set, then the self-test has detected that the LAN cable are properly connected to the HP 16500H LAN module. If this bit is set, then the physical connection of the LAN cable must be checked.
  • Page 43 The Parameters bit indicates the integrity of the LAN module self-test parameters. If this bit is not set, then the parameters sent to the self-test routine are correct. If this bit is set, then contact your nearest HP Sales and Service Office.

  • Page 44: Network Status Information

    Troubleshooting Network Status Information Network Status Information The Ethernet Statistics menu supports network troubleshooting through the front-panel. • To access the statistics menu, select Ethernet in the Communications box at power-up. In the Communications Configuration menu, select Ethernet below Configuration, then select Ethernet Statistics. Ethernet Statistics Menu 3–22...
  • Page 45 Receive Successful Number of successfully received packets Missed packets Number of packets that were dropped for lack of resources in the HP 16500B Bad CRC Number of corrupt packets Frame align error Number of packets with frame alignment error 3–23...

  • Page 46: Dynamic Files

    Dynamic Files Dynamic files are files that the size is not known until you actually try to retrieve them. Because file sizes vary, the HP 16500B creates a dynamic file when you request a file copy. If you do a "file stat" to get the file statistics before file transfer, a file with valid data will have a size of 1, and a file without valid data will have the size of 0.

  • Page 47: Replacing The Hp 16500H

    Remove and replace the HP 16500H 4–2 Return parts 4–5 Replaceable Parts Ordering 4–6 Replaceable Parts List 4–8 Replacing the HP 16500H...

  • Page 48: Remove And Replace The Hp 16500H

    LAN, then unmount the HP 16500B file system. Mounting and Unmounting You must unmount the HP 16500B before power is removed from it. Then, you can mount the HP 16500B 15 seconds after the System Configuration menu is displayed when powering up the instrument. You can write a network script that executes an unmount and mount procedure.
  • Page 49 Remove and replace the HP 16500H Remove the two rear feet on the top and the top cover of the HP 16500B mainframe. On the HP 16500H interface module, disconnect the cable from the CPU board. Remove the screws connecting the interface module to the mainframe.
  • Page 50 Install the new interface module by reversing this procedure. Test the performance of the interface board. Refer to the HP 16500H Interface Module Installation and Service Guide for the performance verification test procedure. Reconnect the HP 16500H interface module to your network.

  • Page 51: Return Parts

    Replacing the HP 16500H Return parts Return parts Before shipping the module to Hewlett-Packard, contact your nearest Hewlett-Packard sales office for additional details. Write the following information on a tag and attach it to the part to be returned. •...

  • Page 52: Replaceable Parts Ordering

    Within the USA, Hewlett-Packard can supply parts through a direct mail order system. The advantages to the system are direct ordering and shipment from the HP Part Center in Mountain View, California. There is no maximum or minimum on any mail order. (There is a minimum amount for parts ordered through a local Hewlett-Packard Sales Office when the orders require billing and invoicing.) Transportation costs are prepaid (there is a...
  • Page 53 Replacing the HP 16500H Replaceable Parts Ordering Exchange Assemblies Some assemblies are part of an exchange program with Hewlett-Packard. The exchange program allows you to exchange a faulty assembly with one that has been repaired and performance verified by Hewlett-Packard.

  • Page 54: Replaceable Parts List

    Replacing the HP 16500H Replaceable Parts List Replaceable Parts List The following table lists the replaceable parts. Parts List Designator HP Part Number Description 16500-66514 Interface Board assembly 0515-0372 Machine Screws 16500-61613 10/40 Cable 16500-61614 Mainframe CPU-Interface Board Cable 4–8...

  • Page 55: Support Services

    HP On-Site Service 5–2 Return to HP Service 5–3 Support Services...

  • Page 56: Hp On-Site Service

    Support Services This chapter provides you with information about support services. HP On-Site Service With HP on-site service, HP pays for parts, labor, and travel to have an HP service representative visit your site for repairing equipment under warranty. The default service support for the HP 16500H is on-site service. Support contracts are also available for either 4 hour response or next day response.
  • Page 57 MS-DOS 3-9 Mainframe Test menu 3-17 verifying in MS-Windows 3-12 MAU (Media Access Unit) verifying in workstations 3-6 required 1-3 faulty cable or HP 16500H communications not established 3-5 modules supported 1-5 performance verification 3-16 See also troubleshooting mount...
  • Page 58 See service receive 3-23 transmit 3-23 parameters bit 3-21 network parts termination bit 3-20 configuring the HP 16500B 2-5 - 2-6 exchanging 4-7 timeout bit 3-21 connecting 2-4 ordering 4-6 - 4-7 timeout errors 3-3 management 1-4 parts not listed 4-6...
  • Page 59 Index error messages from mount 3-8 error messages from ping 3-6 hostname 3-6 intermittent response from ping 3-7 mount 3-8 no response from ping 3-7 normal response from mount 3-8 normal response from ping 3-6 ping 3-6 troubleshooting in 3-6 - 3-8 See also UNIX unknown host message 3-6 writing files 2-9...
  • Page 60 Index–4...
  • Page 61 1900 Garden of the Gods Road Colorado Springs, CO 80907 U.S.A. declares, that the product Product Name: Prototype Analyzer Model Number(s): HP 16505A/16500H Product Option(s): conforms to the following Product Specifications: Safety: IEC 348:1978 / HD 401 S1:1981 UL 1244 CSA-C22.2 No.
  • Page 63 • © Copyright Hewlett- Safety Safety Symbols Service instructions are for Packard Company 1993-1995 trained service personnel. To This apparatus has been avoid dangerous electric All Rights Reserved. designed and tested in shock, do not perform any accordance with IEC Instruction manual symbol: service unless qualified to do Publication 348, Safety...
  • Page 64 Product Warranty The foregoing warranty shall Certification About this edition not apply to defects resulting This Hewlett-Packard Hewlett-Packard Company This is the second edition of from improper or inadequate product has a warranty certifies that this product met the HP16500H Interface maintenance by the Buyer, against defects in material its published specifications at...

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